3,002 Customerservicemanagement jobs in Singapore

We are seeking a motivated and detail-oriented professional to join our Client Relationship Team. As a Junior Client Relationship Executive, you will be responsible for providing exceptional customer support, pursuing credible leads, and collaborating with internal teams to escalate and solve complex problems.

This is an entry-level position that offers the opportunity to learn from an experienced team of professionals in the industry and grow into a Client Relationship Manager yourself.

You will have the chance to work with a diverse range of customers and products, including precious metals and storage solutions. Your strong communication skills and problem-solving abilities will enable you to effectively resolve customer issues and provide accurate and timely information.

• Strong proficiency in English for speaking and writing required.
• Other languages is a plus.
• Previous experience in customer service, call center, or a similar role is a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and manage time effectively in a high-pressure environment.

As a member of our Client Relationship Team, you will have the opportunity to work in a fast-paced and dynamic environment. You will also have access to ongoing training and development opportunities to help you grow in your career.

Additionally, you will have the chance to collaborate with a talented team of professionals who are passionate about delivering exceptional customer experiences.

We're seeking a Client Support Specialist to join our team. As a Client Support Specialist, you will be responsible for assisting clients with their inquiries and providing them with excellent customer service.

• Responsibilities:
• Communicate effectively with clients via phone, email, or in-person;
• Resolve client issues and complaints in a timely and professional manner;
• Provide administrative support to the team, such as data entry and document preparation;
• Maintain accurate records and reports of client interactions;
• Assist in coordinating internal projects and events;

• Friendly and approachable demeanor;
• Excellent communication and interpersonal skills;
• Ability to work independently and as part of a team;
• Basic computer skills and knowledge of Microsoft Office;
• High school diploma or equivalent required;
• Bachelor's degree preferred but not necessary;

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application today!

Job Title: Client Support Professional

We are seeking a skilled and empathetic individual to join our team as a Client Support Professional. In this role, you will be responsible for providing exceptional customer service and support to clients in the beauty industry.

You will be the primary point of contact for clients, responding to their inquiries and resolving any issues they may have in a timely and professional manner. This will involve communicating effectively through various channels, including phone, email, and live chat.

• Provide responsive and empathetic assistance to clients
• Help clients make appointments and registrations
• Handle cash payments and electronic transactions
• Resolve client inquiries and complaints
• Follow up with new leads and regular clients
• Maintain accurate records of client interactions

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support to clients. You should also have a keen attention to detail and be able to work well under pressure.

A minimum of 1 year of experience in a customer-facing role is required, preferably in the beauty or retail industry. Strong problem-solving and critical thinking skills are also essential, as you will need to propose creative solutions to complex problems.

In addition to a competitive salary, we offer a range of benefits, including medical insurance, performance-based bonuses, and opportunities for professional development and career advancement.

We are a leading provider of high-quality beauty products and services in the Singapore market. Our team of passionate and experienced professionals are dedicated to delivering exceptional service and maintaining the trust of our valued clients.

If you are a motivated and results-driven individual who is passionate about the beauty industry, we would love to hear from you.

Job Title: Client Support Specialist

Job Description:

As a skilled and dedicated professional, we are seeking a Client Support Specialist to join our team. In this role, you will provide exceptional customer service support to clients via email, phone, and other communication channels.

Main Responsibilities:

• Respond promptly to client inquiries and resolve issues in a timely and efficient manner.
• Provide quality support and guidance to clients on various products and services.
• Collaborate with internal teams to ensure seamless delivery of solutions to clients.
• Conduct regular reviews and analyze data to identify areas for improvement.
• Develop and maintain strong relationships with clients to foster loyalty and satisfaction.

Requirements:

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in customer-facing roles, preferably in order processing, delivery arrangement, and customer relationship management.
• Excellent communication and interpersonal skills, with the ability to adapt to changing situations.
• Proficient in Excel skills, including V-lookup, Pivot tables, and simple formulae.
• Bonus point if you have experience in SAP or similar systems.

Key Skills:

• Customer Relationship Management.
• Sales.
• Communication Skills.
• Problem Solving.
• Interpersonal Skills.
• Administration.
• Customer Service.
• Excel.
• Microsoft Office.

Benefits:

By joining our team, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and competitive compensation packages.

Why Join Us?

We offer a unique opportunity to make a meaningful impact in the lives of our clients. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we want to hear from you!

On-Site Bakery Support: Visit client bakeries regularly to provide hands-on assistance in daily operations, ensuring that baking tasks are completed according to the bakery's quality standards. Assist in preparing baked goods like cakes, bread, pastries, and other items.

Training & Mentorship: Support the training and development of new bakers. Provide guidance on baking techniques, equipment use, recipe adherence, and kitchen safety. Monitor new staff's progress and offer constructive feedback.

Client Relationship Management: Act as a key point of contact between our team and client bakeries. Offer personalized support to clients to help optimize their bakery operations and improve product quality.

Quality Control & Consistency: Ensure that baked goods meet established quality standards. Monitor consistency in production and address any issues or inconsistencies immediately. Help clients troubleshoot any operational challenges that arise in the kitchen.

Recipe & Procedure Adherence: Ensure that bakery recipes and procedures are followed correctly. Provide guidance on adjustments or improvements where necessary to meet clients' needs or preferences.

Inventory & Equipment Management: Assist with monitoring inventory levels, order supplies, and help with equipment maintenance when needed. Ensure clients have the tools and ingredients required for efficient operations.

Operational Support: Help streamline bakery operations, offering advice on workflow, timing, and production schedules to improve efficiency.

Customer Support: Assist clients in understanding and troubleshooting customer issues related to bakery products. Offer recommendations and solutions to improve client satisfaction.

Health & Safety Standards: Ensure that proper health and safety standards are adhered to on-site, including cleanliness, food safety, and safe handling of baking equipment.

Operations

• Help run daily operations for security systems (like CCTV, access control, alarm systems).
• Work with internal teams to keep projects on track.
• Monitor timelines, budget use, and manpower needs.

Client & Vendor Support

• Arrange installations and maintenance with clients.
• Handle customer questions or complaints.
• Work with vendors and subcontractors to get parts and services.

Team Support

• Help the Operations Manager oversee technicians and engineers.
• Ensure team follows safety and work procedures.
• Assist in planning staff deployment.

Documentation & Inventory

• Keep project and service records organized.
• Monitor stock levels and order parts when needed.
• Create weekly/monthly reports on project and maintenance work.

Requirements

• Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
• Basic knowledge in ELV, IT, and security systems is preferred.
• At least 2 years of experience in the IT/security field.
• Able to read and understand basic AutoCAD drawings.
• Good communication and teamwork skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Our team is seeking a highly motivated and dedicated individual to fill the role of Client Support Specialist .

This role plays a vital part in delivering exceptional 24/7 operational support to clients within our Home Monitoring and Eldercare program.

The successful candidate will be responsible for receiving inquiries, managing home assessments, monitoring call center dashboards, and conducting social/welfare checks on clients.

• Addressing client inquiries related to interest in the program.
• Coordinate home assessments for existing and prospective clients, assess their requirements, provide assistance, and supervise the installation of devices.
• Monitor the Call Centre Dashboard and respond accordingly, addressing each situation in adherence to necessary protocols.
• Conduct regular social and wellbeing check-up calls to clients.
• Assist in volunteer recruitment and engagement activities, fostering a positive relationship with volunteers to enhance the program's effectiveness.

• Excellent verbal and written communication skills in English.
• Mastery of a native language or dialect offers an additional advantage for versatile communication.
• Proficient in computer skills, skilled in utilizing software and technology tools to optimize job performance.
• Rapid learner, able to grasp new concepts and processes quickly.
• Excellent problem-solving skills, able to think critically and approach challenges logically.

The role of the Client Services and Admin Officer is a dynamic position that plays a crucial part in ensuring smooth administrative and operational support for the Canossian Child Development Unit (CCDU). The successful candidate will be responsible for coordinating with professionals, families, and schools to deliver efficient service delivery.

Key Responsibilities:

• Process referral and discharge cases by creating records and preparing necessary documents within the allocated timeframe
• Contact parents/caregivers to provide therapy-related information and cost details
• Gather documentations and apply for subsidies for therapy if required
• Assist parents with applications related to financial assistance including the Canossaville Education Fund (CEF)
• Keep track of the CEF application/renewal/appeal status and follow up closely to ensure no lapses in the process
• Maintain accurate records and databases for children and family cases

Operational Support:

• Manage calendars and schedules for the unit
• Procure therapy tools, resources, and cleaning supplies
• Track and maintain unit inventory

Finance:

• Manage agreements/contracts as required
• Monitor therapy tracker and follow up with parents for payments
• Handle weekly case billing
• Consolidate monthly income and expenditure and work closely with finance department to ensure timely and accurate billing

Event and Programme Support:

• Assist in organising parent workshops, staff trainings, and meetings
• Provide logistical support for therapy and intervention programmes
• Participate in facilitation of programmes and special projects as assigned

Compliance and Reporting:

• Monitor compliance with organisational and unit protocols, including confidentiality and funding requirements

• Diploma or equivalent in Business Administration, Social Services, or related field (relevant experience without a diploma will also be considered)
• Minimally 2 years of administrative experience, preferably in healthcare, education, or social services

• Proficient in using Microsoft Office Suite and administrative software for billing and data management
• Proficient in billing processes and expenditure monitoring

Tell Employers What You Have:

• Excellent Communication Skills
• Child Development
• Microsoft Office
• Microsoft Excel
• Interpersonal Skills
• Inventory
• Healthcare
• Social Services
• Data Management
• Administration
• Subsidies
• Compliance
• Scheduling
• Facilitation
• Databases
• Service Delivery

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