4,761 Customerservicemanagement jobs in Singapore

Role Summary

The Client Support & Relationship Manager is a dual-function role based in Singapore, combining first-level client support (L1) with operational client relationship management (OCRM). This individual will act as the first point of contact for client issues, ensuring timely resolution and escalation where necessary, while also managing strategic client relationships, conducting service reviews, and driving continuous improvement. The role requires strong communication, technical troubleshooting, and stakeholder management skills to deliver exceptional client service and satisfaction.

Key Responsibilities

Client Support (L1)

• Serve as the first point of contact for client-reported issues and queries.
• Triage, troubleshoot, and escalate issues to appropriate internal teams.
• Monitor and maintain case hygiene, ensuring timely updates and resolution.
• Perform daily checks and validations to ensure system health and client satisfaction.
• Collaborate with support and integration teams to resolve technical and functional issues.

Client Relationship Management (OCRM)

• Establish and manage strong relationships with key client contacts.
• Act as the primary point of contact for strategic clients for BAU production issues.
• Represent client interests internally and advocate for prioritization of their needs.
• Conduct regular check-ins, service reviews, and ad hoc client meetings.
• Produce and present reporting packs including performance metrics.

Cross-Functional Collaboration

• Coordinate with Product, Technology, Risk, Legal, Compliance, and Integration teams.
• Collaborate with global teams to share and implement best practices.

Continuous Improvement & Knowledge Sharing

• Identify and implement process improvements.
• Contribute to business initiatives and provide coaching to team members.
• Share functional expertise and proactive advice with clients and colleagues.

Risk & Compliance

• Support internal and regulatory audits and incident management processes.
• Align risk and control processes with daily responsibilities.

Qualifications

• 3–6 years of experience in client support, relationship management, or similar roles.
• Bachelor's degree preferred or equivalent experience.

Skills & Competencies

• Excellent verbal and written communication skills in English.
• Strong interpersonal and listening skills; ability to collaborate in a global setting.
• Proven experience in customer service and relationship management.
• Strong decision-making skills in high-volume, high-pressure environments.
• Ability to identify processing risks and communicate effectively with stakeholders.

You will work closely with Relationship Managers (RMs) to support business development and client servicing activities, focusing primarily on institutional and corporate clients in the Middle East region. This role involves client onboarding, account management, compliance checks, and operational support to ensure seamless service delivery and enhance client experience.

• Assist Relationship Managers with new client onboarding and account opening processes.
• Perform account opening due diligence including KYC, AML, and Customer Due Diligence checks.
• Liaise with Front, Middle, and Back Office teams to ensure timely resolution of client issues and smooth pre- and post-sales support.
• Engage directly with clients to ensure accounts are fully set up and functional on trading platforms.
• Support RMs in executing marketing initiatives, client engagement activities, and business development plans.
• Maintain accurate records, documentation, and ensure compliance with regulatory requirements.
• Contribute to process reviews and workflow improvements to enhance efficiency and internal controls.
• Prepare periodic reports including business updates and marketing activity reports.
• Undertake ad-hoc projects and tasks as assigned.

• Diploma/Degree in Accountancy, Business, Finance, or related fields.
• Knowledge or experience in securities, derivatives, leveraged FX, or private banking will be an advantage.
• Strong command of English.
• Familiarity with the Middle East (particularly UAE) market is desirable.
• Willingness to travel when required.
• Strong interpersonal, communication, and analytical skills with a positive and meticulous approach.
• Ability to work under pressure and manage tight deadlines.
• Proficient in Microsoft Office applications.

Ready to make an impact? We'd love to hear from you Apply today by sending your resume to click apply now

**We regret to inform that only shortlisted candidates would be notified

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Sherwin Wong | EA Personnel No: R

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their US, Canada, and Singapore visa application processes. This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

• Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
• Provide end-to-end support in documentation, application preparation, and submission processes.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates, or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies, procedures, and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
• Maintain and update CRM or case management systems accurately.

• Bachelor's degree in any discipline.
• 1–3 years of experience in immigration, client servicing, or administrative roles.
• Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
• Excellent communication skills
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and prioritize effectively.
• Customer-centric approach with a problem-solving mindset.
• Proficiency in MS Office and CRM tools.

• Experience working in an immigration consultancy or law firm.
• Knowledge of online visa platforms like IRCC (Canada), CEAC (US), and ICA (Singapore).

HOW TO APPLY:

Interested applicants, please click on "Apply Now." We regret that only shortlisted candidates will be notified.

EA License No: 25C2785

EA Personnel: Lee Zhi Hui (Christine)

EA Personnel Reg No: R

We are looking for a proactive Client Support Associate to provide excellent service to clients while supporting business growth.

Responsibilities

• Respond to client inquiries promptly via phone, email or chat
• Assist in identifying client needs and recommending appropriate solutions
• Support sales campaigns and promotions
• Maintain accurate records in CRM systems
• Collaborate with sales and marketing teams to ensure smooth client experience

Requirements

• Degree or diploma in Business, Communications or related field
• Good communication and interpersonal skills
• Service-oriented, with problem-solving abilities
• Previous experience in customer service or sales preferred
• Organised and able to multitask effectively

Benefits

• Base salary with performance incentives
• Career progression to Sales or Client Success roles
• Training and mentorship provided

The RoleWe're looking for a Client Support Specialist to be the trusted guide for customers at Loan City. In this role, you'll help borrowers understand their loan options, provide clear and practical advice, and support them in meeting their financial needs. If you're passionate about helping others make informed financial choices, enjoy meaningful conversations, and want to grow your career in FinTech, this role is for you.

About Loan CityLoan City is a digital loan comparison platform that simplifies the loan process by connecting borrowers in Singapore with an extensive network of loan providers.

We are a member of the Singapore FinTech Association (SFA).

Scope of Work

• Serve as the first point of contact for customer inquiries and loan applications
• Guide borrowers through our loan comparison process and provide clear, accurate advice
• Contribute to monthly loan volume targets by delivering excellent customer support
• Update and maintain accurate records in our CRM to ensure smooth follow-ups and reporting
• Gather feedback from borrowers and share insights to improve our platform and services

Requirements

• SG / Permanent Residence
• Diploma / A-level holder or above
• Fluent in English, proficiency in a second language (Mandarin, Malay, Tamil) is an advantage
• Problem-solving mindset and ability to stay calm under pressure
• Passionate about helping people make better financial decisions

Why Join Us

• Be part of a fast-growing fintech startup with big ambitions
• Opportunity to grow your career in FinTech
• Supportive, close-knit team where your ideas actually matter
• Flexible working arrangements (hybrid)
• Competitive salary and performance-based incentives

Fresh graduates are welcome to apply.

Contact Details

Operations

• Help run daily operations for security systems (like CCTV, access control, alarm systems).
• Work with internal teams to keep projects on track.
• Monitor timelines, budget use, and manpower needs.

Client & Vendor Support

• Arrange installations and maintenance with clients.
• Handle customer questions or complaints.
• Work with vendors and subcontractors to get parts and services.

Team Support

• Help the Operations Manager oversee technicians and engineers.
• Ensure team follows safety and work procedures.
• Assist in planning staff deployment.

Documentation & Inventory

• Keep project and service records organized.
• Monitor stock levels and order parts when needed.
• Create weekly/monthly reports on project and maintenance work.

Requirements

• Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
• Basic knowledge in ELV, IT, and security systems is preferred.
• At least 2 years of experience in the IT/security field.
• Able to read and understand basic AutoCAD drawings.
• Good communication and teamwork skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

*$450 SGD bonus each month if targets are hit*

As a member of our high-performing and energetic account management team,you'll be instrumental in sourcing and securing accommodation for some of the world's most recognisable brands — from global financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.

The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will:

• Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
• Leverage key relationships to negotiate the best possible outcomes for customers
• Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
• Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail
• Handle new opportunities via phone and email, managing reservations efficiently
• Be a reliable point of contact before, during, and after a customer's stay
• Accurately log enquiries into the system in real time
• Follow up on all enquiries to maintain strong client relationships.
• Keep operations running smoothly by meeting SLAs and deadlines
• Be proactive in identifying new clients and business opportunities
• Deliver the highest level of customer service, keeping clients always informed
• Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations
• Embrace teamwork—support and collaborate with colleagues to achieve shared goals
• Manage time efficiently and maintain accurate records
• Track and manage client payments as they become due
• Work closely with your manager to resolve any issues quickly and effectively
• Share your skills and expertise by assisting other departments with projects when needed

Experience:

• Outstanding customer service
• Administration skills
• Travel/hospitality or relocation knowledge (desirable but not essential)

Skills:

• Great communication skills
• Excellent verbal & written English
• Organised with attention to detail
• Enthusiastic
• Reliable
• Good numeracy skills

Job Type: Full-time

Pay: $40,000.00 per year

License/Certification:

• right to work? (Required)

Work Location: In person

JOB DESCRIPTION

Position: Client Support Executive

Company: PURE International (Singapore) Pte Ltd

Location: Singapore

Report to: Head of Memberships and Client Experience

Responsibilities:

· Attend to email enquiries on Zohodesk, requests and feedback within SLA

· Responsible for membership administration such as processing suspension and reactivation of accounts, and termination of accounts

· Review and execute members' requests such as transfer of membership, issuance of membership passes, processing of refunds and other account-related matters

· Work closely with various departments, namely Sales, Operations and Finance teams to resolve members' enquiries or requests pertaining to account matters

· Other administrative duties assigned on ad-hoc basis

Requirements:

· Minimum Diploma in any discipline with strong customer service background

· Fresh graduates are welcomed to apply

· Good oral and written communication skills in English

· Able to multi-task, is detailed-oriented and resourceful

· Excellent organizational and time management skills

Role Location: Central, Singapore

Position Type: Full Time

The Client Support Executive is a sales role focused on acquiring new customers, turning small accounts into top-tier clients and driving growth through complex deal negotiations.

This position requires a strategic mindset and the ability to navigate high-value opportunities by identifying new clients and fostering long-term partnerships.

Role:

• Find and develop new clients by identifying high-value opportunities.
• Develop and execute strategies to transform small accounts into top-tier customers through targeted growth initiatives.
• Collaborate with cross-functional teams such as Marketing to create personalised solutions for clients.
• Build strong partnerships with clients at both local and global levels to ensure long- term success.
• Maintain a robust sales pipeline by prospecting new opportunities and qualifying leads.
• Represent our company at industry events, conferences and meetings to promote the company's capabilities and value proposition.

Requirements:

• Local Diploma OR Degree in Business, Marketing or any field related.
• No experience required, there will be training provided.
• Strong networking skills with the ability to effectively communicate with people.
• Ability to build and maintain relationships with our clients.
• Good knowledge in using Microsoft Office Suites (Words, Excel and PowerPoint).
• Willingness to grow and self driven individuals.

Benefits:

• Work in a office environment.
• Opportunities to advance career with training programs.
• Company's increment incentives and health benefits.
• Attend networking events and overseas training opportunities.
• Hybrid working arrangements in the future.

If you do not fulfil the requirements in this job description, do not rule yourself out.

People in underrepresented groups tend to only apply if they meet every requirement. We are focused on hiring people who value inclusion, collaboration, adaptability, courage and integrity, rather than ticking boxes so if this resonates with you, do please apply.

Job Types: Full-time, Fresh graduate

Pay: $3, $6,000.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development

Education:

• Local Polytechnic Diploma (Preferred)

Work Location: In person