2,935 Customer Service Teams jobs in Singapore

• Shall be competent and possesses the skill, knowledge and ability to manage public relation issues and general project queries with the residents effectively.
• To show and explain and demonstrate to resident’s the Home Improvement Programme (HIP) with Enhancement for Active Seniors (EASE) retrofit provisions.
• To deal with requests and handling complaints of the residents with tact and patience.
• To arrange for works to be carried out within the flats timely.
• Ensuring good rapport and maintain positive relations with the residents
• To attend and provide administrative assistance and logistic support in the construction working committee meetings, as and when directed by the SO Rep.
• Plan and promote public relation programs for Home Improvement Program (HIP) such as preparing circulars, letters and notices.
• Familiarize with HDB HICS system and Novade app.
• Provide administrative support assistance and other ad-hoc if required.
• Good interpersonal skills, communication skills, good team player, keen learner and able to work independently with minimum supervision.

The role: The Customer Relations Executive will be supervising the team of Customer Relations Officers and performs customer service duties upholding our hospital’s standards.
Job Responsibilities:

• Supporting the managers in leading and overseeing the Front Office team

• Handle escalated complaints and provides advise and service recovery

• Handle administrative duties such as contract renewals and rosters for team

• Meet and Assist VIP patients

• Perform ward visitation and maintain records

• Conduct Hospital and maternity tours

• Prepare/conduct roll calls or meetings

• Perform any other duties as assigned by the HOD

Job Requirements:

• Diploma or equivalent in any discipline

• Preferably with at least 3 years of leadership experience in service industry

• Bilingual - added advantage

• Pleasant personality with a passion for service excellence

• Good telephone etiquette and customer service skills

• Friendly personality and good listening skills

Working Hours:

• 8 am to 6 pm

• 5-day work week, maximum 42 hours

• One Saturday a month to support weekends and Public Holidays when necessary

The CRM Executive position requires a minimum of 3 years of experience in the Telecom, BPO, Hospitality, or Staffing industry. As a female candidate based in Noida, you will be responsible for supporting the execution of the CRM strategy across various communication channels such as email, direct mail, and in-order documentation. Your role will involve handling and following up on leads generated through the company website, coordinating meetings between clients and the Director, and providing actionable insights to the business through data presentation and customer trend analysis.Working closely with the Director, you will play a pivotal role in managing client relationships, supporting retention strategies, and overseeing day-to-day CRM operations. Your responsibilities will include assisting in the development of retention strategies, engaging with top clients to enhance retention and increase client value, and offering general administrative and operational support to the Director and the CRM team. You will be expected to communicate recommendations clearly and accurately to stakeholders, remain flexible and responsive to last-minute requests, and adapt to evolving business needs.The ideal candidate should demonstrate strong communication and interpersonal skills, possess an active and confident personality with excellent follow-up abilities, and be proficient in using MS Office Suite (Word, Excel, PowerPoint). Additionally, you should be able to manage multiple priorities effectively while maintaining professionalism under pressure.This is a full-time position with a day shift schedule from Monday to Friday, based in Noida. If you meet the requirements and are interested in this opportunity, please contact the employer at +91 hidden_mobile for further discussion.,

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Customer Support Executive, UK Process in Bangalore

Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

Here's What You'll Do Day to Day:

• Attend to customer enquiries on courses, course contents, and types of funding.
• Filter sales enquires to relevant respective programme advisors to secure leads.
• Ensuring customer satisfaction from point-of-sale conversion to student competency/the end of qualification/module.
• Create relationships with corporate entities to ensure the satisfaction of their student representatives
• Assist and make necessary arrangements for student requests. (e.g. change of intakes, reassessments, withdrawals)
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Develop, test, and implement ways to improve or digitalize student onboarding.
• Innovate and implement new ways to ensure customer satisfaction.

Here's What We Are Looking For:

• Strong communication and active listening skills.
• Familiar with technology systems and practices.
• High level of responsibility and ability to work within tight timelines.

Here’s What Is Minimally Required:

• Higher Nitec or equivalent and above.
• Experience in customer service will be an added advantage.
• Able to work on the weekends or on Public Holidays.
• Proficient in Microsoft Excel.
• Proficient in Chinese/Mandarin will be an added advantage.

1 day ago Be among the first 25 applicants

Are you a go-getter with a passion for sales and results? Do you love building relationships and helping clients achieve their goals ? If so, we want to hear from you!

We are looking for a highly motivated and experienced Client Management Executive (CME) to join us on our mission to save lives through education . The CME will be responsible for overseeing the efficient operation of courses and maintaining strong client relationships.

In This Role, You Will Be Responsible For

• Handling sales inquiries and course-related questions from clients.
• Cultivating and maintaining strong client relationships, both with corporate and individual clients.
• Meeting client response and follow-up targets to ensure a high level of customer satisfaction.
• Facilitating and scheduling course registrations, ensuring smooth enrolment processes.
• Providing funding advice to clients and assisting in the submission of funding applications where applicable.
• Coordinating the allocation of trainers for courses, ensuring effective utilization of resources.
• Preparing and sending invoices to clients for course fees.
• Ensuring that clients receive course certificates in a timely manner.
• Take part in any relevant corrective and preventive action.
• Any other work improvement tasks.
• Able to meet assigned Key Performance Indicators.
• Perform other ad hoc tasks assigned
• 1-year contract, subject to extension based on performance
  
  

• A competitive salary and benefits package.
• The opportunity to work with a team of talented and passionate professionals.
• A chance to make a real difference in the lives of our clients.
• The opportunity to grow and develop your skills.
  
  

• Excellent client relationship management skills.
• Proven experience in dealing with both corporate and individual clients.
• Effective time management and organizational skills to handle multiple tasks efficiently.
• Strong communication skills, both written and verbal, with the ability to engage effectively at all levels.
• Familiarity with SSG training fund schemes is a plus.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Professional Training and Coaching

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Johor Baharu, Johore, Malaysia 1 month ago

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Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers, and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

1. Attend to customer enquiries on courses, course contents, and types of funding.
2. Filter sales enquiries to relevant programme advisors to secure leads.
3. Ensure customer satisfaction from point-of-sale to course completion or module end.
4. Create relationships with corporate entities to ensure the satisfaction of their student representatives.
5. Assist with and make arrangements for student requests (e.g., change of intakes, reassessments, withdrawals).
6. Handle customer complaints, provide solutions, and follow up to ensure resolution.
7. Develop, test, and implement ways to improve or digitalize student onboarding.
8. Innovate and implement new methods to ensure customer satisfaction.

1. Strong communication and active listening skills.
2. Familiarity with technology systems and practices.
3. High level of responsibility and ability to work within tight timelines.

1. Higher Nitec or equivalent and above.
2. Experience in customer service is an advantage.
3. Ability to work on weekends or public holidays.
4. Proficient in Microsoft Excel.
5. Proficiency in Chinese/Mandarin is an advantage.

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolve customer inquiries and feedback.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complaints appropriately should the situation arise.

Requirements:

• Diploma in all disciplines of study.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex-Cabin Crew welcome to apply.
• Good communication skills and customer service-oriented attitude.
• Ability to liaise with English & Chinese speaking clients is essential.

Job Description

• Provide customer service and attend to our product inquiries at showroom
• Knowledge of showroom developments & design
• Maintain CRM System
• Follow up on sales enquires provided by the company
• Face to face presentation our products samples to customers
• Understand customers’ requirement to able to negotiate on price and other details to ensure high closing rate
• Provide after sales service such as managing of orders such as requesting of required samples from customers, working with internal team for visuals/mock up samples, update customers on delivery and handle any rectification of quality issues
• Maintain good relationship with potential and existing customers
• Sales order processing & scheduling, prepare Quotation and report
• Coordinate & support sales team
• Coordinate with store on inventory
• Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Job Requirements

• Good communication skills.
• GCE 'N' level or its equivalent.
• Minimum 1-year work experience.
• Training to be provided
• Pleasant personality and team player.
• Extremely self-motivated, result orientated and pro-active.
• We regret to inform that only shortlisted candidates will be contacted.
• Part-time candidates are welcome to apply.

Job Highlights

• Able to work weekends
• 5.5days work week rotating shift – less than 44hrs work week (must commit to both Sat and Sun)
• Career growth opportunity

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide administrative support assistance and other ad-hoc jobs if required

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• A pleasant personality & good interpersonal skills