831 Senior Helpdesk Analyst jobs in Singapore

Overview

We're Hiring: Technical Support! We are seeking a dedicated and knowledgeable Technical Support professional to provide exceptional customer service and technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate complex solutions in a clear and friendly manner.

Location: Singapore, Singapore

Work Mode: Work From Office

Role: Technical Support

• Troubleshoot and resolve technical issues via phone, email, and chat
• Document customer interactions and maintain detailed case records
• Collaborate with development teams to escalate complex issues
• Create and update technical documentation and knowledge base articles
• Provide timely responses to customer inquiries and support tickets
• Meet performance metrics for resolution time and customer satisfaction

• Strong technical aptitude and problem-solving abilities
• Excellent verbal and written communication skills
• Experience with help desk software and ticketing systems
• Customer-focused mindset with patience and empathy
• Ability to work independently and manage multiple priorities
• Basic knowledge of networking, software, and hardware concepts

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

About Us

LGA Telecom Pte Ltd an established Infocomm Service Provider, since 1995 and an industry pioneer that has helped shape Singapore's Internet ecosystem. In the past two decades, LGA has been delivering resilient enterprise solutions that ensure un-interrupted business operations. Today LGA offers comprehensive managed security services and solutions that identify, alert and mitigate technological vulnerabilities, threats and potential breaches to the network and systems. Enterprises and government agencies rely and trust LGA for their security needs beyond connectivity.

The Opportunity

Join our dynamic Service Desk team as the first point of contact for our clients. This is more than just a support role; it's the frontline of our mission to ensure uninterrupted business operations. You will be empowered to solve problems, manage critical incidents, and build trust with every interaction. We invest in our people, and in return, you will gain hands-on experience with cutting-edge networking, cloud and security technologies that are shaping the future of the industry.

The Role : Technical Support / Service Desk Executive

Responsibilities:

• Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
• Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
• Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
• Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.

Requirements:

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
  Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

Ideal Candidate Profile:

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

Why Join LGA?

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement :

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
  Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R

EA License No: 23C1894

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement:

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
• Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R

EA License No: 23C1894

Responsibilities:


To manage the technology ticketing impacting bank client's group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.


The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.

Requirements: Education:
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Bachelor's degree in business, Computer Science, or related discipline required.
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Candidates with 3-4 years of experience in working with IT Helpdesk roles.
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Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.
/p>

Fluent in English and can manage calls easily.
/p>

Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy

Essential:
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Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
/p>

Above average and exceptional written and oral communication skills

Key Domain/ Technical Skills:
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Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.
/p>

ITIL Foundation certification is preferred.

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About us: D L Resources Pte Ltd is a leading provider of IT Professional Services & Banking outsourced staffing solutions, serving a diverse portfolio of clients across various industries including Financial Services Institutions, Banks & MNCs.

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Interested candidates may reach out directly to our recruiters (Edwin: | EA License No: 24C2333 | EA Personnel No: R

We're Hiring: Technical Support / Senior Technical Support

• Located in West (on-site at Tuas)
• Monday–Friday, 8:30 AM - 5:30 PM
• Attractive Basic + OT

What you'll do:

• Perform comprehensive maintenance, repair, and overhaul work on commercial/heavy vehicles and electric vehicles (EV)
• Deliver exceptional workmanship while minimizing turnaround time for scheduled repairs and inspections
• Meet workshop service standards and complete all work according to job orders
• Diagnose and repair complex electrical issues on commercial and specialized vehicles
• Utilize diagnostic tools to troubleshoot electrical and technical problems effectively
• Report unusual repair problems to supervisors with detailed parts recommendations
• Maintain strict safety protocols and workshop organization standards
• Complete accurate work orders for every vehicle and unit serviced

What We're Looking For:

• Class 3 licence.
• NTC 2 or NITEC 2 in Automotive Technology (or equivalent).
• 2–3 years' experience in automotive repair and service (commercial/heavy vehicles and/or EV exposure ideal).
• Able to read and understand electrical schematic diagrams.
• Hands-on experience with electrical and electronic components.
• Able to diagnose and repair electrical issues on commercial/specialised vehicles.
• Proficient with diagnostic tools for electrical/technical troubleshooting.
• Understand the functionality and integration of key electrical components.
• MS Office (Excel) for basic reporting and records.

How you'll succeed:

• Deliver accurate diagnostics and first-time-fix outcomes with proper documentation.
  Communicate proactively with supervisors on risks, parts needs, and repair timelines.

Ready to electrify your automotive career? Join our progressive workshop where traditional expertise meets tomorrow's EV technology.

APPLY NOW - Submit your resume today and become part of the future of automotive repair. Your electrical diagnostic skills combined with our EV focus will accelerate your career to new heights

ANTARES MANAGEMENT SERVICES PTE. LTD. (25C3031)

K

Job Responsibilities:

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

What you will do in this role:

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent

Typical Duties:

• Assist in configuring, installing and supporting your product suite and associated interfaces when required.

• Work with customers to ensure contractual service expectations is exceeded.

• Responsible for the entry, tracking and management of all incoming support calls.

• Provide end-user training, QA and testing.

• Be familiar with and adhere to the latest training and installation standards and procedures.

• Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.

• Where applicable, work directly with the development team to implement new solutions to the customers.

• Provide pre-sales support to regional business partners, where necessary.

• Required availability 24/7 for specific topics or urgencies on rotational basis.

• Some travel to Asia Pacific region may be required.

Skill Requirements:

• Adept with Windows 2022 Operating System, Windows 11 and Microsoft SQL Server is highly regarded

• Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.

• Excellent interpersonal and communication skills (written, verbal/presentation).

• Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.

• Strong organisation skills with an attention to details.

• Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.

• Language Requirements:

• English (Written and Spoken)

• Asian Languages (Business Proficiency)

• Minimum Diploma in Information Technology or related disciplines.

• Personnel with no relevant experience are welcome to apply.

Job Description:

• Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
• Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
• Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
• Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
• Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.

Job Requirements:

• Diploma / Degree in a technical or engineering-related discipline.
• Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
• Experience in the Video Systems industry preferred.
• Good understanding of the market landscape, including competitor products and industry trends.
• Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
• Customer-focused mindset with a service-oriented approach.