572 Senior Helpdesk Analyst jobs in Singapore

Job Description

• Involve in servicing and maintenance works, aftersales support
• Project scheduling and coordination
• Project testing and commissioning
• Conduct training to customers
• Provide assistance and support to Technical Manager

Requirements

• ITE Nitec / Higher Nitec or Polytechnic Diploma in Electrical, Electronics, Mechanical or other related Engineering field
• No working experience are welcome, on the job training provided
• Highly motivated individuals with willing to learn attitude
• Autocad drafting skills preferred but not mandatory
• Basic electrical, electronics knowledge
• Opportunities for overseas work trips and training trips

Highlights

• 5 day work week
• Performance Bonus & Annual Healthy Lifestyle Incentive
• Opportunities for career advancement in a specialised market

Key Responsibilities

1. Technical Support & Helpdesk

• Provide first-level technical support and troubleshooting for products and systems.
• Handle user queries and incidents via the ticketing system.
• Document technical issues and maintain the knowledge base.
• Conduct basic system health checks and monitoring.
• Escalate complex technical issues to relevant teams.

2. Administrative & Financial Management

• Process procurement requests and maintain vendor relationships.
• Track milestone payments and prepare

Responsibilities:

 To manage the technology ticketing impacting

(Job ID: )

Responsibilities:

Technical Support (40%)

• Build strong customer relationships and resolve technical issues effectively.
• Provide technical advice, reports, and support based on monitoring data.
• Analyze system performance and recommend improvements.
• Assist with aftermarket sales opportunities.

Maintenance Coordination (40%)

• Plan and support both scheduled and emergency maintenance activities.
• Liaise with internal teams and vendors to ensure smooth maintenance execution.
• Travel to sites for hands-on technical advisory support.

Troubleshooting and Root Cause Analysis (20%)

• Provide urgent on-site troubleshooting during plant emergencies.
• Lead root cause investigations and provide clear technical reports.
• Collaborate with engineering teams to resolve issues.

Requirements:

• Diploma/Degree in a relevant engineering or technical field
• 5 - 8 years of experience with turbines or large rotating machinery
• Strong customer-facing experience and hands-on troubleshooting skills
• Able to travel overseas if required
• Familiarity with turbine systems, generators, control systems is a plus

To apply, kindly send your updated resume to

We are regret that only shortlisted candidate will be notified.

However, rest assured that all applications will be updated to our resume

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement:

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
• Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking "Apply Now".

Lin Weikang

EA Personnel No: R

EA License No: 23C1894

About Us

LGA Telecom Pte Ltd an established Infocomm Service Provider, since 1995 and an industry pioneer that has helped shape Singapore's Internet ecosystem. In the past two decades, LGA has been delivering resilient enterprise solutions that ensure un-interrupted business operations. Today LGA offers comprehensive managed security services and solutions that identify, alert and mitigate technological vulnerabilities, threats and potential breaches to the network and systems. Enterprises and government agencies rely and trust LGA for their security needs beyond connectivity.

The Opportunity

Join our dynamic Service Desk team as the first point of contact for our clients. This is more than just a support role; it's the frontline of our mission to ensure uninterrupted business operations. You will be empowered to solve problems, manage critical incidents, and build trust with every interaction. We invest in our people, and in return, you will gain hands-on experience with cutting-edge networking, cloud and security technologies that are shaping the future of the industry.

The Role : Technical Support / Service Desk Executive

Responsibilities:

• Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
• Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
• Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
• Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.

Requirements:

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
• Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

Ideal Candidate Profile:

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

Why Join LGA?

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Project management, testing, commissioning and troubleshooting

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 5 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

• Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
• Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
• Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
• Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
• Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.

Job Description

• Involve in servicing and maintenance works, aftersales support
• Project scheduling and coordination
• Project testing and commissioning
• Conduct training to customers
• Provide assistance and support to Technical Manager

Requirements

• ITE Nitec / Higher Nitec or Polytechnic Diploma in Electrical, Electronics, Mechanical or other related Engineering field
• No working experience are welcome, on the job training provided
• Highly motivated individuals with willing to learn attitude
• Autocad drafting skills preferred but not mandatory
• Basic electrical, electronics knowledge
• Opportunities for overseas work trips and training trips

Highlights

• 5 day work week
• Performance Bonus & Annual Healthy Lifestyle Incentive
• Opportunities for career advancement in a specialised market