3,287 Technical Support Representative jobs in Singapore

We are seeking a skilled Technical Support Representative to join our team. This role involves providing exceptional customer service in a fast-paced environment.

• Support clients by handling software installation and setup, managing license queries, and configuration of proprietary hardware
• Deliver technical training on the Bloomberg Terminal and connect clients to relevant internal teams
• Collaborate with internal teams to resolve complex issues and maintain effective communication

• You have strong technical skills and a passion for delivering meaningful support
• You thrive in a collaborative environment where clients count on you every day

• We provide an 8-week training program covering aspects such as product setup, troubleshooting, and client needs
• You'll have opportunities to mentor, recruit, quality control, and idea generation
• Our alumni have diverse career paths including Analytics & Sales, Data, Finance, Enterprise Services, and Corporate Admins

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team

As a Help Desk & IT Support Sales Consultant, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone, providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair.
• Ability to diagnose, disassemble, and repair laptops independently.
• Excellent communication, negotiation, and presentation skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:

Email:

WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth

Job Summary : The IT Support Professional will deliver first-level technical support to end-users, focusing on troubleshooting and resolving issues related to Nice Engage and Nexidia connectivity. This role ensures the smooth operation of IT systems and provides excellent customer service.

Key Responsibilities:

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• Respond to IT support requests via various channels.
• Diagnose and resolve basic hardware and software issues.
• Assist with new user account setup and workstation configuration.
• Troubleshoot system performance issues and application crashes.
• Install and update Microsoft Office applications and standard software.
• May require on-call or after-hours support in emergency situations.

Documentation and Communication:

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• Accurately log all support incidents and resolutions.
• Contribute to the creation and maintenance of IT knowledge base articles.
• Communicate technical information clearly and patiently to non-technical users.
• Escalate complex or unresolved issues to senior IT staff when necessary.

General IT Support:

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• Adhere to IT policies, procedures, and security best practices.
• Participate in daily standup calls to provide status updates.

Qualifications:

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• Education: High school diploma or equivalent required.
• Experience: 0-2 years of experience in an IT support or help desk role.
• Technical Skills: General knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Soft Skills: Excellent communication, problem-solving, analytical, and time management abilities.

Job Overview:

• Frontline Support Specialist
• Provide exceptional service as the primary point of contact for parents and students via walk-in and phone enquiries.
• Scheduling and Operations Coordination
• Assist with scheduling, enrolments, and administrative tasks related to courses and centre operations.
• Data Management and Record Keeping
• Maintain accurate student records and update databases regularly to ensure seamless information management.
• Financial Transactions and Support
• Handle payment collection, issue receipts, and manage finance-related tasks in a professional manner.
• Centre Support and Collaboration
• Support teachers and centre operations to foster a productive learning environment.

Key Qualifications:

• Basic Requirements
• A minimum qualification of GCE 'N' Levels.
• Interpersonal Skills and Teamwork
• Strong interpersonal skills with ability to effectively communicate with parents and teachers.
• Industry Experience and Adaptability
• Candidates from retail, hospitality, or F&B industry welcome to apply, bringing valuable experience and adaptability to the role.
• Problem-Solving and Task Prioritization
• Ability to work independently, prioritize tasks effectively, and make sound decisions in a fast-paced environment.

Ideal Candidate Profile:

• Key Attributes
• Excellent communication skills with the ability to engage with diverse stakeholders.
• Team Player and Self-Motivator
• Proven track record of working collaboratively in a team environment and motivating oneself to meet deadlines and deliver results.

Note:

• Working Hours and Location
• 3 weekdays + 2 weekend shifts, based in East region.

Job Title: Help Desk Specialist

We are seeking a motivated and detail-oriented individual to fill the role of Help Desk Specialist. This junior-level position is ideal for candidates who are eager to learn and grow in the field of IT support.

Key Responsibilities:

• Maintain a professional demeanor at all times and adhere to company policies and procedures.
• Perform basic computer operations and tasks with efficiency and accuracy.
• Develop strong problem-solving skills and demonstrate logical thinking.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Demonstrate a willingness to learn and adapt to new technologies and systems.
• Visit customer sites to record and maintain data, and perform simple computer tasks as needed.
• Assemble and test low-voltage cables such as network cables and serial data cables, with training provided.
• Perform basic troubleshooting of computer hardware and related devices, with training provided.
• Demonstrate a strong understanding of electronics and mechanical concepts.
• Possess excellent communication and interpersonal skills.
• Show a high level of enthusiasm and dedication to delivering exceptional customer service.
• Fulfill additional responsibilities as assigned by management.

Requirements:

• A polytechnic diploma or equivalent qualification.
• An ITE graduate with relevant experience.
• Proficiency in English language.
• A valid driver's license (an advantage).

We are seeking a skilled and patient Customer Service Representative to fill this position.