5,753 Technical Support Representative jobs in Singapore

We are looking for a Technical Support Representative to join our growing team in APAC. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You will employ your experience responding to tickets, answering phone calls, and creating tailored product strategies to assist our clients in a thoughtful manner. As an independent and self-sustaining worker, you'll approach your work with empathy, integrity, and a desire for growth – having a natural curiosity to not only ask how a feature works, but why. Most importantly, you'll be motivated by our clients' happiness; provide technical and business solutions to improve retention and make their lives easier! You will report to the Director of Customer Support.
This Technical Support Representative will work the following shift :
Sunday - Thursday, 8:00 AM - 5:00 PM SGT
|
Please be mindful that daylight savings will adjust this shift by 1 hour
The SevenRooms Support Team is composed of unique and driven individuals possessing skills across the board that empower us to collaborate. Blending approaches that suit all personalities, we love solving problems, strategizing with clients, and view daily challenges as opportunities to grow as individuals. This team goes above and beyond to go the extra mile to help clients, while balancing our efforts with great team chemistry and plenty of laughs!
What You’ll Do
Technical Support:
Resolve customer queries by email and phone in a prompt and efficient manner
Strategic Support:
Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions that show a fundamental understanding of our platform along with their goals.
Product Expertise:
Maintain a comprehensive knowledge of the SevenRooms platform across the organisation and down to individual clients.
Documentation:
Document problem resolution steps across all clients.
Prioritisation:
Identify issues based on the severity of customer impact.
Process and Tooling:
Learning to use, and understanding when to apply multiple systems and solutions used both internally and externally to log and pull relevant data and track important functions for use in daily tasks.
Who You Are
1+ years working in a high leverage, customer facing support role or strategic account management role (ideally within the B2B, SaaS, and/or hospitality industry)
Familiarity with Zendesk, Jira, Salesforce, or similar support platforms
Outstanding written and oral communication
Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, and bug reports at once, practicing excellent follow-through techniques
Proven track record in building positive relationships with clients
Strong analytical, critical thinking, and problem-solving abilities
Technical aptitude and understanding of the hospitality software industry
What We Offer
A fresh start with a flexible and independent working schedule:
SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. In addition to local statutory sick leave, you'll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
Equitable compensation:
Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
Comprehensive benefits package:
SevenRooms provides access to supplemental medical coverage, life insurance, short-term disability, long-term disability, vision care, dental care, and pension plan.
Employee programs and recognition:
Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization’s core values. You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
Opportunities for training and professional development:
Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.
Technical Support Representative
Location
Singapore
Description
Job type:
Remote job
#J-18808-Ljbffr

We are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have experience in providing top-notch technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring seamless system performance.

• Provide exceptional customer service and respond to end-user requests in a timely and professional manner.
• Analyze and resolve technical problems, including hardware and software issues, using diagnostic tools and techniques.
• Implement system upgrades, patches, and updates to ensure optimal system performance.
• Maintain accurate records of incidents, resolutions, and user interactions.
• Collaborate with internal teams to identify and address technical issues, improving overall system reliability.

• At least 1 year of experience in Microsoft Windows 10 and Microsoft Office 365.
• Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Detail-oriented and organized, with excellent time management skills.

This role offers opportunities for career growth and professional development, as well as a dynamic and supportive work environment.

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

• User Support & Incident Handling
  • Provide first-level IT support via phone, email, and chat.
  • Log, categorize, and prioritize incidents and service requests using ServiceNow.
  • Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
  • Monitor ticket queues and ensure timely resolution in line with SLAs.
  • Maintain clear communication with users throughout the support lifecycle.
• Knowledge & Documentation
  • Update and maintain internal knowledge base articles.
  • Document troubleshooting steps and resolutions for future reference.
  • Contribute to continuous improvement of support documentation and workflows.
• IT Provisioning & Access Management
  • Install and configure software and basic hardware.
  • Set up network access, printers, and shared resources.
  • Manage user permissions and license allocations.
  • Ensure compliance with internal security and access policies.
• Collaboration & Process Improvement
  • Work closely with other IT teams to resolve complex issues.
  • Participate in service improvement initiatives and feedback loops.
  • Support audits and reporting related to ITIL processes and SLA metrics.

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

• Location : TUAS SOUTH
• Work Hours : Monday to Friday, 8AM to 5PM
• Environment : Collaborative and inclusive workplace with opportunities for professional development
• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Summary

Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

• User Support & Incident Handling

• Provide first-level IT support via phone, email, and chat.

• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.

• Maintain clear communication with users throughout the support lifecycle.

• Knowledge & Documentation

• Update and maintain internal knowledge base articles.

• Document troubleshooting steps and resolutions for future reference.

• Contribute to continuous improvement of support documentation and workflows.

• IT Provisioning & Access Management

• Install and configure software and basic hardware.

• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.

• Ensure compliance with internal security and access policies.

• Collaboration & Process Improvement

• Work closely with other IT teams to resolve complex issues.

• Participate in service improvement initiatives and feedback loops.
  Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

• Diploma in any relevant field.
• Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
• ITIL Foundation certification is advantageous.
• Can maintain and update knowledge-based articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
• Collaborate with other IT teams to ensure seamless service delivery.
• Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
• Can perform business tasks in English (reading, writing, speaking).
• Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

Working Conditions

• Location : TUAS SOUTH

• Work Hours : Monday to Friday, 8AM to 5PM

• Environment : Collaborative and inclusive workplace with opportunities for professional development

• Salary : Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

Job Description:

User Support & Incident Handling:

• Provide first-level IT support via phone, email, and chat.
• Log, categorize, and prioritize incidents and service requests using ServiceNow.
• Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
• Monitor ticket queues and ensure timely resolution in line with SLAs.
• Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation:

• Update and maintain internal knowledge base articles.
• Document troubleshooting steps and resolutions for future reference.
• Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management:

• Install and configure software and basic hardware.
• Set up network access, printers, and shared resources.
• Manage user permissions and license allocations.
• Ensure compliance with internal security and access policies.

Collaboration & Process Improvement:

• Work closely with other IT teams to resolve complex issues.
• Participate in service improvement initiatives and feedback loops.
• Support audits and reporting related to ITIL processes and SLA metrics.

Requirements:

• Bachelor's degree in any relevant field.
• Minimum 1 year of experience in IT Help Desk or IT Support.
• Maintain and update knowledge base articles.
• Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
• Collaborate with other IT teams to ensure seamless service delivery
• Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.

Preferred Skills and Experience:

• ITIL Foundation certification.
• Experience working on multinational projects or in global teams.

Job Overview:

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT

Details:

• Entry Level, No Experience Required
• On Job Training Provided
• Insurance & Medical covered

Job Description & Requirements

Responsibilities

Day-to-day installation and maintenance of services, within compliance to the safety regulations

isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses

ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts

O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.

i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across

pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.

volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise

Basic network and PC troubleshooting

Job Type: Full-time

Pay: $2, $2,800.00 per month

• Job Summary:
• We are seeking a highly skilled professional to handle administration work, enrolments and registration processing, handling customer inquiries and follow-ups, and assisting with daily school operations and ad-hoc duties.
• Key Responsibilities:
• Administration Work :
• Managing administrative tasks such as data entry, filing, and record-keeping.
• Enrolments and Registration Processing :
• Coordinating with stakeholders to ensure smooth enrolment processes.
• Verifying student information and updating records accordingly.
• Handling Customer Inquiries and Follow-Ups :
• Responding to customer inquiries via phone, email, or in-person.
• Following up with customers to resolve any issues or concerns.
• Assisting Daily School Operations and Ad-Hoc Duties :
• Providing support for day-to-day school activities.
• Carrying out various tasks as required by the school management.
• Work Schedule:
• Working weeknights, weekends, and public holidays.
• Confidentiality Notice:
• All applications will be treated confidentially.

As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and polite communication. Your primary goal is to provide accurate and helpful information regarding our products and services.

• Responsibilities:
• Respond promptly to customer enquiries and resolve issues in a timely and effective manner.
• Collaborate with the operations team to track and monitor order statuses and deliveries.
• Investigate and resolve customer complaints in a professional and courteous manner.
• Maintain clear and professional communication with customers to ensure a positive and seamless experience.
• Communicate proactively regarding any potential delays or issues with orders.

Requirements:

You will need excellent communication and interpersonal skills, as well as the ability to work effectively under pressure. You should also have strong problem-solving skills and be able to think critically.

Benefits:

Our company offers a competitive salary and benefits package, including comprehensive training and development opportunities.

Other Requirements:

Perform administrative tasks related to customer service, including data entry and documentation.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information.