3,725 Technical Support Representative jobs in Singapore

We are seeking a skilled Technical Support Representative to join our team. This role involves providing exceptional customer service in a fast-paced environment.

• Support clients by handling software installation and setup, managing license queries, and configuration of proprietary hardware
• Deliver technical training on the Bloomberg Terminal and connect clients to relevant internal teams
• Collaborate with internal teams to resolve complex issues and maintain effective communication

• You have strong technical skills and a passion for delivering meaningful support
• You thrive in a collaborative environment where clients count on you every day

• We provide an 8-week training program covering aspects such as product setup, troubleshooting, and client needs
• You'll have opportunities to mentor, recruit, quality control, and idea generation
• Our alumni have diverse career paths including Analytics & Sales, Data, Finance, Enterprise Services, and Corporate Admins

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team

As a Help Desk & IT Support Sales Consultant, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone, providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair.
• Ability to diagnose, disassemble, and repair laptops independently.
• Excellent communication, negotiation, and presentation skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:

Email:

WhatsApp:

Join our team and be part of a company that values expertise, customer satisfaction, and growth

Job Title: Customer Service Representative

• Deliver high-quality customer service by resolving customer complaints and inquiries in a professional manner.
• Investigate and resolve issues related to undelivered, returned, misrouted, delayed, lost or damaged shipments.
• Handle all trace enquiries in accordance with service standards and processes.
• Provide full tracing services for customers by investigating shipment incidents.

• Minimum 3 to 5 years of experience in a Customer Service environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a team environment and demonstrate excellent teamwork skills.
• Proactive with the ability to multitask and work under pressure while meeting tight deadlines.

As a Customer Service Representative, you will have the opportunity to deliver best-in-class customer service and make a positive impact on our customers' lives.

Entry-Level IT Support Specialist

We are seeking an Entry-Level IT Support Specialist to join our team. As a key member of our support staff, you will provide timely and effective assistance to users experiencing technical difficulties.

• Provide first-line support for hardware and software issues
• Troubleshoot basic network problems on Desktop and Laptop
• Install and configure operating systems and applications
• Troubleshoot connectivity issues for Desktop and Laptop
• Assist in updating product images on the company website
• Support users with various technical inquiries

This role is ideal for fresh graduates or individuals looking to kick-start their career in IT support. A willingness to learn and adapt quickly is essential. The successful candidate will be provided with comprehensive training and guidance to ensure their success in this position.

Please note that this role requires strong problem-solving skills, attention to detail, and excellent communication abilities. If you are a motivated individual who is eager to learn and grow, we encourage you to apply.

Job Title: Help Desk Specialist

We are seeking a motivated and detail-oriented individual to fill the role of Help Desk Specialist. This junior-level position is ideal for candidates who are eager to learn and grow in the field of IT support.

Key Responsibilities:

• Maintain a professional demeanor at all times and adhere to company policies and procedures.
• Perform basic computer operations and tasks with efficiency and accuracy.
• Develop strong problem-solving skills and demonstrate logical thinking.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Demonstrate a willingness to learn and adapt to new technologies and systems.
• Visit customer sites to record and maintain data, and perform simple computer tasks as needed.
• Assemble and test low-voltage cables such as network cables and serial data cables, with training provided.
• Perform basic troubleshooting of computer hardware and related devices, with training provided.
• Demonstrate a strong understanding of electronics and mechanical concepts.
• Possess excellent communication and interpersonal skills.
• Show a high level of enthusiasm and dedication to delivering exceptional customer service.
• Fulfill additional responsibilities as assigned by management.

Requirements:

• A polytechnic diploma or equivalent qualification.
• An ITE graduate with relevant experience.
• Proficiency in English language.
• A valid driver's license (an advantage).

**Job Overview**

We are seeking a skilled Desktop Support Specialist to provide technical assistance and resolve customer issues in a fast-paced IT environment.

The ideal candidate will possess excellent problem-solving skills, a strong understanding of computer hardware and software, and the ability to work effectively with third-party vendors.

• Key Responsibilities:

• Provide first- and second-level support for customer issues, including troubleshooting and resolving problems associated with network connectivity, workstation hardware, and software.

• Work with third-party vendors to remediate complex AV issues as needed.

• Communicate timely updates on issue status and resolution to customers.

• Maintain accurate records of all reported incidents and resolutions.

• Install, upgrade, support, and troubleshoot various operating systems, including Windows 10, Microsoft Office 2010, and Cisco Jabber.

• Support Apple PC users with basic knowledge of Mac operating systems.

• Perform general preventative maintenance tasks on computers, laptops, and printers.

• Repair desktops, laptops, printers, and other authorized peripheral equipment as needed.

**Requirements**

• Education:

• Bachelor's degree or equivalent in Computer Science or related field.

• Experience:

• Minimum 1 year of IT experience or equivalent.

• Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifications or equivalent would be an added advantage.

• Broad experience in IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.

• Preferred qualifications include experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems.

**What We Offer**

• A competitive salary package.

• Ongoing training and development opportunities.

• A dynamic and supportive work environment.

Apply now by submitting your application through our website or email us at Job(at)anradus.com.sg. Please indicate #66041 on the email subject.

We are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have at least 2 years of equivalent work experience in operations support, with knowledge of office automation tools and MS Operating Systems.

• Provide exceptional customer service skills to effectively interact with team members and stakeholders.
• Demonstrate excellent analytical and problem-solving skills to troubleshoot complex issues.
• Be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work independently and be a team player, willing to learn and adapt to new systems and processes.
• Be available on 24/7 standby or on shift/rotation to attend to emergency service/issues or additional scheduled work arrangement.

Benefits: This is a great opportunity for someone who wants to develop their technical skills and make a real difference in the workplace. If you have a passion for delivering exceptional customer service and want to work in a fast-paced environment, this could be the role for you.

We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

The role of IT Support Specialist is a critical one in ensuring the seamless operation of our IT systems.

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1. Providing daily essential IT support and services to users, addressing a range of issues such as internet connectivity, printers, computer hardware, audio-visual equipment, software, and others.
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2. Overseeing IT assets, software licenses, and the IT onboarding/offboarding processes.
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3. Collaborating with vendor support teams to resolve technical problems within the desktop environment.
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4. Maintaining and updating the inventory of essential IT hardware and equipment, including computers, monitors, printers, network devices, and more.
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5. Identifying and managing IT opportunities, risks, and challenges related to IT user help desk operations.
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6. Configuring facial recognition devices to enable secure access to office premises.
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• Excellent Communication Skills
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• Mentoring
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• IT Service Management
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• Troubleshooting
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• Microsoft Excel
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• Audiovisual
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• Hardware
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• Customer Support
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• Inventory
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• Computer Hardware
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• Application Support
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• Windows
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• Decision Making
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• Technical Support
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This role offers a unique opportunity to work in a fast-paced environment and contribute to the success of our organization.