5,178 Technical Support Representative jobs in Singapore
Technical Support Representative
Posted 10 days ago
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We are looking for a Technical Support Representative to join our growing team in APAC. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You will employ your experience responding to tickets, answering phone calls, and creating tailored product strategies to assist our clients in a thoughtful manner. As an independent and self-sustaining worker, you'll approach your work with empathy, integrity, and a desire for growth – having a natural curiosity to not only ask how a feature works, but why. Most importantly, you'll be motivated by our clients' happiness; provide technical and business solutions to improve retention and make their lives easier! You will report to the Director of Customer Support.
This Technical Support Representative will work the following shift :
- Sunday - Thursday, 8:00 AM - 5:00 PM SGT | Please be mindful that daylight savings will adjust this shift by 1 hour
The SevenRooms Support Team is composed of unique and driven individuals possessing skills across the board that empower us to collaborate. Blending approaches that suit all personalities, we love solving problems, strategizing with clients, and view daily challenges as opportunities to grow as individuals. This team goes above and beyond to go the extra mile to help clients, while balancing our efforts with great team chemistry and plenty of laughs!
What You’ll Do- Technical Support: Resolve customer queries by email and phone in a prompt and efficient manner
- Strategic Support: Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions that show a fundamental understanding of our platform along with their goals.
- Product Expertise: Maintain a comprehensive knowledge of the SevenRooms platform across the organisation and down to individual clients.
- Documentation: Document problem resolution steps across all clients.
- Prioritisation: Identify issues based on the severity of customer impact.
- Process and Tooling: Learning to use, and understanding when to apply multiple systems and solutions used both internally and externally to log and pull relevant data and track important functions for use in daily tasks.
- 1+ years working in a high leverage, customer facing support role or strategic account management role (ideally within the B2B, SaaS, and/or hospitality industry)
- Familiarity with Zendesk, Jira, Salesforce, or similar support platforms
- Outstanding written and oral communication
- Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, and bug reports at once, practicing excellent follow-through techniques
- Proven track record in building positive relationships with clients
- Strong analytical, critical thinking, and problem-solving abilities
- Technical aptitude and understanding of the hospitality software industry
- A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. In addition to local statutory sick leave, you'll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
- Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.
- Comprehensive benefits package: SevenRooms provides access to supplemental medical coverage, life insurance, short-term disability, long-term disability, vision care, dental care, and pension plan.
- Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. All full-time employees are eligible for our Core Value Awards program which is awarded bi-annually and recognizes those who exemplify our organization’s core values. You can expect unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.
- Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.
Singapore
Description Job type: Remote job #J-18808-LjbffrHelp desk technician
Posted today
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Job Description
Job Description & Requirements
Responsibilities
Day-to-day installation and maintenance of services, within compliance to the safety regulations
isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses
ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts
O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.
i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across
pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.
volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise
Basic network and PC troubleshooting
Job Type: Full-time
Pay: $2, $2,800.00 per month
Help Desk Engineer
Posted today
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IT Support Specialist
We are looking for a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for monitoring workspace health, responding to alerts and troubleshooting connectivity issues.
Main Responsibilities:
- Monitor workspace health, pipeline execution status and resource utilization
- Respond to alerts from Monitoring
- Perform basic troubleshooting on connectivity issues (e.g., workspace access, linked services, network issue)
- Handle access requests and basic enquiries or clarifications
- Update assets inventory, service asset and configuration management, certificate and secret key rotation every month
- Prepare monthly report data, including SLA for incidents/SR tickets info on the tickets, IaaS performance matrix, security reports
- Support SDM on day-to-day activities
Requirements:
- Excellent problem-solving skills and ability to work under pressure
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
About this role:
This is an exciting opportunity to work in a dynamic and challenging environment with opportunities for growth and development.
Help Desk Specialist
Posted today
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About this Role
We are seeking a dedicated and customer-focused professional to provide exceptional service experience for our clients. You will be the primary point of contact, ensuring that client needs are met with professionalism and efficiency.
Key Responsibilities:
- Respond promptly and professionally to client inquiries via phone and email
- Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
- Handle order changes, cancellations, returns, and exchanges efficiently
- Address and resolve client complaints with empathy and professionalism
- Provide basic technical support and troubleshoot product/service issues
- Upsell and promote relevant products and services to existing and potential clients
- Manage tenders and contracts (new and existing)
- Achieve performance targets set by Management
- Collaborate with internal teams to resolve service-related issues
- Support other sales-related and administrative tasks as assigned
Requirements:
- Minimum 1 year of experience in customer service or sales support
- Strong communication and interpersonal skills
- Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
- Able to multitask and manage time effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Positive attitude and ability to handle challenging situations diplomatically
Benefits:
- Lunch provided
- 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
- Medical Benefits
- Leave benefits according to MOM guidelines
Working Environment:
This role involves working in a dynamic and fast-paced environment. You will be part of a team that values professionalism, efficiency, and client satisfaction.
Help Desk Specialist
Posted today
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We are seeking a highly skilled professional to fill the position of Application Support Engineer. As an L1+L2 App Support Engineer, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.
Main Responsibilities:- Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
- Maintain accurate documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
- Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
- Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
- Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
- Bilingual in English and Mandarin to handle Mandarin-speaking clients.
- Strong writing and communication skills.
- Expertise in troubleshooting and problem-solving with experience in identifying and resolving complex technical issues.
- Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is advantageous.
- Prior experience in supporting web applications is essential.
- Prior experience in FinTech projects would be beneficial.
Help Desk Professional
Posted today
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Wecruit Pte Ltd is looking for a skilled Customer Service Representative to join our team.
- The successful candidate will be responsible for providing top-notch customer service by responding promptly and professionally to customer enquiries, resolving issues in a timely manner, and ensuring a seamless customer experience.
- Key responsibilities include:
- Answering all incoming calls and emails in a prompt and polite manner;
- Responding to customer queries and concerns regarding products, orders, and general inquiries;
- Collaborating with the operations team to track and monitor order statuses and deliveries;
- Investigating and resolving customer complaints in a professional and courteous manner;
- Maintaining clear and effective communication with customers to ensure a positive experience;
- Communicating proactively regarding any potential delays or issues with orders;
- Gathering and documenting customer feedback to identify trends and areas for improvement.
- To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
- We are an equal opportunities employer and welcome applications from all qualified candidates.
What We Offer:
- A competitive salary and benefits package;
- Opportunities for career growth and development;
- A dynamic and supportive work environment;
- Flexible working hours and remote work options.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by ea license no: removed . We look forward to hearing from you!
Help Desk Technician
Posted today
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This role is crucial in ensuring the seamless operation of our IT infrastructure. Key responsibilities include providing hands-on desktop troubleshooting support to end-users for hardware, software, and network related issues.
- Desktop Troubleshooting: Provide timely and effective support to resolve end-user issues with hardware, software, and audio-visual equipment.
- Account Management: Resolve issues relating to end-user accounts, network access, and folder permissions.
- IT Asset Deployment: Deploy and recover IT assets for onboarding and off-boarding of staff.
- Inventory Management: Conduct asset verification and audit, maintain accurate records of hardware, software, and license inventory.
- Change Management: Perform approved change requests for software installation and hardware configuration changes.
- Documentation: Assist the IT team in maintaining documentation and troubleshooting guides.
Qualifications & Field of Study:
- A minimum of Higher Nitec or Diploma certification in Computer/Electronic Engineering or equivalent discipline is required.
- Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are highly desirable.
Work Experiences & Skillsets:
- Proven intermediate level hands-on desktop troubleshooting proficiency with Windows and Linux software, hardware, Microsoft Office 365, networking, and audio-visual equipment is expected.
- Experience with scripting and automation tools such as Python, PowerShell, and Bash is an added advantage.
- Good understanding of aforementioned technologies is necessary.
- Strong interpersonal and communication skills are required.
- Excellent command of written and spoken language is a must.
Character Traits:
- Solid organizational skills and attention to detail while juggling demands from stakeholders are essential.
- Pro-active team player that is resourceful, self-driven with a high degree of professional integrity is expected.
- Self-starter with an independent, resourceful, and positive attitude is necessary.
- Takes initiative and ownership of problems to ensure satisfactory resolutions.
- Ability to navigate unfamiliar technical challenges and situations.
- Ability to work with minimal supervision.
- Ability to perform under pressure.
- Eager to learn and improve.
- Moving of heavy computing equipment may be required.
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Help Desk Specialist
Posted today
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In this role, you will be the main point of contact for customers, providing them with exceptional service and support.
- You will deal directly with customers through various channels, including phone, email, and face-to-face interactions.
- Obtain and evaluate all relevant information to effectively handle customer inquiries and provide solutions.
- Perform customer verification processes to ensure accurate identification.
- Set up new customer accounts and maintain accurate records of customer interactions and transactions.
- Assist with administrative tasks, such as data entry and report generation.
- Communicate and coordinate with internal departments to ensure seamless customer service.
- Provide feedback on the efficiency of the customer service process to drive improvement.
- Minimum 2 years of relevant working experience in a customer-facing role.
- Minimum Diploma qualification or higher.
- Positive working attitude and excellent communication skills.
- Strong knowledge of customer service principles and practices.
- Proficient in both English and Mandarin (spoken and written).
- Basic IT skills required for administrative tasks.
- Able to work flexible hours, including weekends and public holidays.
This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization.
OthersWe are an equal opportunities employer and welcome applications from diverse candidates.
Help Desk Specialist
Posted today
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**Job Description:**
A Desktop Support role involves providing technical assistance to users, ensuring smooth operation of computer systems and software applications. Key Responsibilities include:
- Troubleshooting hardware and software issues
- Configuring and maintaining desktop computers
- Resolving user complaints in a professional and timely manner
- Maintaining accurate records of incidents and resolutions
The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. Relevant qualifications include:
- Degree in Computer Science or related field
- Certification in Desktop Support or IT
**Benefits:**
This role offers competitive compensation, opportunities for career growth and professional development, and a dynamic work environment.
**Others:**
The successful candidate will be required to undergo training and must have a good understanding of computer systems and software applications.
Help Desk Specialist
Posted today
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Job Overview:
We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to end-users.
Key Responsibilities:- Receive, prioritize, document, and actively resolve end-user help requests
- Escalate incidents when necessary to maintain customer satisfaction and SLA expectations
- Perform imaging and re-imaging of devices
- Conduct asset inventories and perform technical escalation to 3rd party vendors or resolver groups
- Update incident records and create work instructions as needed
- Document standards and procedures
- Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
- Excellent communication and problem-solving skills
This role offers the opportunity to work with a dynamic team and gain valuable experience in technical support.
What We Offer:- A collaborative and supportive work environment
- Ongoing training and development opportunities