3,369 Customer Support Specialist jobs in Singapore

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Work weekday shifts from 8:00 am to 5:00 pm Singapore time

ABOUT THE COMPANY:

OAG is a leading data platform for the global travel industry, offering an industry-first single source for supply, demand, and pricing data.

We empower the global travel industry with high-quality, relevant datasets covering the entire journey from planning to customer experience.

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.

SUMMARY:

We are seeking a multi-lingual (English/Mandarin) Customer Support Specialist to assist our Asia Pacific customers. In this role, you will provide timely and effective product and data support, using strong communication skills to address customer issues, queries, and requests. You will focus on delivering a high-quality customer experience, understanding customer needs, and collaborating with internal and external stakeholders to achieve positive outcomes. Thorough investigation and documentation of issues, along with a commitment to sharing knowledge, are essential to support our backline resources and maintain OAG’s service standards. This is a hybrid role based in our Singapore office.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Data Product Support

• Resolve assigned customer support issues through thorough analysis, documentation, and knowledge-sharing within the OAG Knowledge Base.
• Utilize deep product and data expertise to guide customers to effective solutions, prioritizing their use case, impact, and needs.
• Communicate clearly and promptly with customers and internal stakeholders to drive swift issue resolution and support a customer-led data and product strategy.
• Provide tailored support for high-volume and high-value customers, ensuring faster responses and proactive communication.
• Protect commercial and technical teams by conducting detailed issue analysis and research, fully qualifying and documenting issues for L2/3 support.

Incident and Escalation Management

• Manage and resolve customer or commercial escalations efficiently, communicating urgently with internal and external stakeholders.
• Record and communicate all customer-impacting incidents via OAG’s Trust Site.
• Identify and escalate root causes of customer issues and incidents to internal stakeholders for resolution.

REQUIRED EXPERIENCE, SKILLS AND COMPETENCIES:

Must Have

• Previous experience in a customer experience role or similar.
• Experience using CRM tools (e.g., Salesforce, JIRA, ServiceNow).
• Strong data analysis and problem-solving skills, including basic SQL proficiency.
• Able to work independently.
• Fluency in English and Mandarin, both spoken and written.

Preferred

• Previous experience working within the travel or aviation ecosystems.
• IT domain skills.

Join to apply for the Customer Support Specialist role at The Hustle

Join to apply for the Customer Support Specialist role at The Hustle

Get AI-powered advice on this job and more exclusive features.

Intro

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

Intro

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In This Role, You Will

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction
  
  

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Working hours are 8:00 am to 5:00 pm Singapore time. Overtime and holiday shifts are optional, and shift is subject to change based on business need.
  
  

• Work From Home options available. You choose Remote, Office or Flex!
• World Class New Hire Training
• Employee Stock Purchase Plan
• An education allowance up to USD$5,000 per annum
• Private health insurance allowance
• Free ebooks library
• Annual fitness reimbursement
• Five-year sabbatical - Paid 4 week sabbatical leave!
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Internet News

Referrals increase your chances of interviewing at The Hustle by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Work weekday shifts from 8:00 am to 5:00 pm Singapore time

This role requires an individual to provide top-tier customer support, acting as a centralized point of contact across our product/service spectrum.

• Manage incoming and outgoing calls by delivering accurate and consistent information
• Ability to communicate clearly and handle customer feedback effectively
• Possess organizational skills and ability to multitask in a fast-paced environment
• Maintain high service standards
• Perform administrative tasks assigned

• A minimum of O/A levels is required.
• Prior experience in a contact centre environment is preferred
• Ability to operate in a dynamic and fast-paced environment

• We strive for a future where everyone belongs.
• We support inclusive causes every day.
• We are committed to diversity and inclusion, embracing diverse aspects.

We offer a supportive work environment that fosters growth and development. Our team members enjoy a range of benefits including opportunities for professional advancement, competitive compensation packages, and a commitment to diversity and inclusion.

We are seeking a skilled and dedicated Customer Service Professional to join our team. This role will involve providing exceptional customer service and support to our clients.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.

• Job Responsibilities:
• Provide exceptional customer service and support via phone, email, and other channels
• Handle customer inquiries and resolve issues in a timely and professional manner
• Work collaboratively with internal teams to ensure seamless delivery of services
• Maintain accurate records and reports as required

Requirements:

• Qualifications:
• O Level qualification
• At least one year of relevant working experience

What We Offer:

A competitive salary and benefits package, along with opportunities for career growth and development in a dynamic and supportive team environment.

About The Job
We offer an exciting opportunity for you to join our team as a Customer Service Professional. In this role, you will be responsible for providing top-notch customer service and support to our clients. You will work closely with our internal teams to ensure seamless delivery of services and maintain accurate records and reports as required. If you have excellent communication and interpersonal skills, and are able to work effectively in a fast-paced environment, we encourage you to apply for this role.

About Us
We are a dynamic and supportive team that values teamwork and collaboration. We offer a competitive salary and benefits package, along with opportunities for career growth and development. Our mission is to deliver exceptional customer service and support to our clients, and we are looking for talented individuals to join us on this journey.

The position involves providing high-quality support to customers by handling their inquiries and issues in a timely and professional manner. The Customer Support Specialist will work closely with internal teams to ensure customer requirements are met, and provide accurate information and updates on their programs.

• Handle customer inquiries and issues via phone, email, or chat
• Provide accurate and timely information and updates to customers
• Collaborate with internal teams to resolve customer issues
• Maintain and update records related to customer programs
• Generate reports on program progress

• Diploma in Business Administration, Supply Chain, or a related field
• Prior experience in customer service or project coordination
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office applications
• Familiarity with CRM systems and order management processes

• Opportunity to work in a dynamic team environment
• Chance to develop skills and knowledge in customer support and project coordination
• Competitive salary and benefits package

We are seeking an experienced and skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.

We are seeking a highly skilled Customer Service Representative to join our organization in Singapore.

• Provide exceptional customer support via calls and walk-ins, promoting products and spare parts.
• Coordinate daily services and repairs for technicians.
• Collect service fees, track unpaid bills, and follow up on payments.
• Update service records with customer service systems and prepare Quality Claims Reports (QCR).
• Monitor parts and products under QCR until the replacement part arrives.
• Follow up with Quality Assurance (QA) on any service-related quality issues.
• Organize department files and records.
• Maintain showroom neatness and a cozy atmosphere.
• Advise customers on product ranges, service fees, and promotions.
• Achieve high service standards and meet set Key Performance Indicators (KPIs).

• Minimum NITEC in any field or equivalent qualification.
• 1-2 years of experience in customer service or a call centre environment.
• Excellent interpersonal and communication skills.

As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring seamless day-to-day operations.