5,403 Customer Support Specialist jobs in Singapore

Customer Support

Remote - Singapore

Who are we?

HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

But growth at HubSpot isn't just about our customers - it's about our people, too. We're building a company where growth-minded individuals can do their best work, develop their skills, and build rewarding careers. In Singapore, our office is located in the CBD, but you choose the work style that suits you best: remote, flex, or in-office.

What's the role?

As a Customer Support Specialist at HubSpot, you'll be at the heart of helping businesses grow better. You'll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot's tools.

This is more than support - it's about delivering a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals. Whether you're passionate about technology, curious about business growth, or eager to build a career in customer experience, this role offers you the opportunity to learn, grow, and make an impact every single day.

In this role, you will:

Communicate with customers via primarily live chat, phone and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries.

Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly.-
Identify and diagnose software issues, while also providing feedback that shapes a better product experience.
Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry.
- Use your business acumen in customer interactions - identifying opportunities for growth and connecting customers with Sales when relevant.
- Deliver tailored solutions that not only fix immediate issues but also help customers maximize long-term value with HubSpot.
Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth.
- Be a trusted advisor and role model by showcasing HubSpot's HEART values in every customer interaction.

We're looking for people who:

Are fluent in English.

Have a growth mindset- - motivated to learn, adapt, and develop a career in customer support and technology.
Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight.
- Are performance-oriented, consistently delivering high-quality service to a wide variety of customers.
Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy.
- Are eager to receive coaching and feedback, seeing it as a pathway to growth.
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
Have interest in building technical knowledge & acquiring in-depth knowledge about our product and related technical concepts.-
- Embody our HEART values and contribute positively to HubSpot's culture.
- Working hours: 8:00 am – 5:00 pm Singapore time. (Overtime and holiday shifts are optional; shifts may adjust based on business needs.)

What you'll gain (Benefits):

We want you to thrive both personally and professionally:

Choice of Remote, Office, or Flex work style.

Structured new hire training & onboarding.
- Employee Stock Purchase Plan.
- Education allowance up to USD $5,000 annually.
Private health insurance allowance.
- Free eBooks library & continuous learning support.
- Annual fitness reimbursement.
Five-year sabbatical – a paid 4-week leave to recharge-
Generous caregiver leave (16 weeks primary, 6 weeks secondary).

Why HubSpot?

HubSpot is powered by people with a shared passion for growth - for our customers, our company, and ourselves. Our HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent) guide how we work and how we support each other.

Joining our Support team means you'll be part of a culture that values curiosity, ownership, and continuous improvement. If you're eager to learn, excited to solve problems, and want to build a career in a field that blends technology, business, and customer impact, we'd love to hear from you.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.

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At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We're building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

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Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

• Process and manage hospital orders for pharmaceuticals and medical supplies via ERP systems
• Coordinate closely with Hospital procurement teams, warehouses, and delivery partners to ensure timely and accurate order fulfillment
• Verify product availability, resolve order discrepancies, and address inventory issues proactively
• Track shipments and maintain up-to-date order statuses in the ERP system
• Respond promptly to urgent or emergency supply requests, ensuring swift and precise delivery
• Maintain comprehensive and accurate documentation to support audits and ensure compliance with quality assurance standards
• Handle products returns, exchanges, and recalls in accordance with regulatory and safety requirements
• Collaborate with internal teams to implement Electronic Data Interchange (EDI) solutions, streamlining order processing and enhancing fulfillment speed and accuracy

Requirements (Must-Have):

• Diploma in Business Admin discipline.
• Proven experience in a customer service or client-facing role
• Proficient with CRM tools and standard office software

Advantageous to Have:

• Experience in healthcare, logistics, e-commerce, or regulated industries
• Familiarity with order management and ERP systems

Personal Attributes:

• Excellent verbal and written communication skills
• Strong critical-thinking and problem-solving abilities
• Highly organized with the ability to multitask and manage competing priorities effectively

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.

Working Hours:

• Monday to Friday: 8:45 AM – 6:00 PM
• Saturday: 9:30 AM – 12:00 PM (once every 3 months)

Why Join Us?

• Be part of a dynamic logistics and freight forwarding team
• Work with international shipping agents and networks
• Use your English and Mandarin language skills daily
• Stable, long-term career opportunity with potential for growth
• Gain hands-on experience in import/export operations

Job Responsibilities:

• Handle Consolidation (Consol) and Taobao shipments
• Coordinate with consignees and overseas agents via phone, email, and messaging platforms
• Track and monitor shipment status to ensure timely delivery
• Prepare and manage essential shipping documents such as:

Bill of Lading (BL)

Airway Bill

Customs forms
- Ensure a smooth and compliant shipping process from start to finish

Job Requirements:

• Fluent in both English and Mandarin (spoken and written)

Required for communication with Mandarin-speaking clients and for handling Mandarin documentation
- 1 to 2 years of relevant experience in freight forwarding or shipping operations
- Friendly personality with good communication skills
Detail-oriented and organized; able to manage multiple shipments effectively

Pte Ltd (21C0501)

Shandiya Subramaniam (R

As the monetary system decays under debt, inflation and irresponsible governance, our mission at BullionStar is to return Gold & Silver to its rightful place as money. Having established our presence as the leading bullion dealer in Singapore with an edge in technology, we have now expanded to the United States and New Zealand as part of our international growth plans.

If a fast-paced, high growth, dynamic and multi-cultural environment excites you, join us on our journey.

Interested in the bullion industry? Love being around Gold & Silver all day? We are hiring an individual for a Customer Support Specialist role. This role will build a solid foundation for a career in the precious metals industry, allowing you to learn the ins and outs of the bullion industry first-hand from precious metals experts and acquire a hands-on working experience within the operations of a bullion dealer.

BullionStar is the leading bullion dealer in Singapore. With BullionStar, customers are offered a modern platform for trading and holding physical bullion. The online platform is complemented with a newly renovated and expanded bullion shop, showroom and vault in Singapore. BullionStar has an excellent reputation with a review rating of 4.9 on Google Reviews based on more than 1,000 genuine customer reviews.

• We lead in technology - We are the most modern bullion dealer in the world employing proprietary cutting-edge technology into our age-old industry.
• Excellent learning opportunity - With us you will work with a range of different projects and tasks being mentored by our precious metals experts.
• We pay above average salaries and offer you a competitive benefits package.

• Provide outstanding customer service by efficiently managing inquiries and support through phone and email communication channels.
• Professionally handle high volume of inquiries from clients and customers.
• Take ownership of achieving individual KPIs and contributing to overall team performance goals.
• Assist in driving, developing and improving BullionStar's customer care program.
• Continuously identify work process improvements.
• Communicate effectively to other members of the team and the team lead when help is needed.
• Uphold a high level of integrity by ensuring customer information remains strictly confidential at all times.
• Perform office-based administrative duties whenever required.

Please apply if you possess all of the below skills and characteristics:

• Meticulous: Demonstrates strong attention to detail in handling customer inquiries, data accuracy, and administrative responsibilities.
• Versatile: You are required to switch between speaking with customers, to hands-on operational work, to desk-bound administrative work throughout the day.
• Great Communicator: You need to be proficient in verbal and written English to communicate effectively with our customers. Fluency in additional languages and/or dialects is a plus. As part of an integrated and international team, you are furthermore encouraged to communicate openly and directly across all levels of the organization.

The job location is BullionStar's bullion shop, showroom and vault at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

5-day work week, 1 Saturday inclusive.

The salary is dependent on your capability, experience and skills. The typical starting salary is from SGD 2,700 to SGD 4,000 per month for a driven candidate, plus up to 3 months' bonus. In addition, BullionStar provides an Annual Wage Supplement (AWS) equivalent to 1 month salary. BullionStar furthermore offers reimbursement of medical bills and access to an employee health and fitness benefit program.

• Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).

• Proactively provide status on delayed orders with reasons.

• Require working with Honeywell site Supply Chain resources to confirm reasons for delay.

• Required to work through feasibility of customer order expedite requests.

• Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.

• Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA

• Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.

• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

• Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.

• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction update

Job Requirements:

• Diploma Graduate and above

• 2 year experience in Order management/fulfillment

• Experience in Repair on Aerospace industry is required

• Work Timing: 7.30am to 4.50pm

• Work days: Monday to Friday + Alternate Saturday

• Work Location: Gul Circle(Joon Koon)

The primary function of the Customer Support Specialist is to serve as the first point of contact for prospective customers, providing them with information and assistance in closing deals.

• Administrative duties include maintaining database records and sales data analysis.
• Identify and recommend courses tailored to customer needs and objectives.
• Liase closely with customers to address course inquiries and ensure a smooth registration and enrolment process.
• Collect and review quality feedback from customers to improve sales.

• Possess at least a diploma in any field.
• Fresh graduates who are proactive and sales-driven are welcome to apply.
• Prior experience working in sales is an added advantage.

Monday: Off
Tuesday - Friday: 1.30pm - 7.30pm
Saturday and Sunday: 9.00am - 7.30pm

Job Title: Customer Support Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers through various communication channels.

1. Respond promptly and professionally to customer inquiries via phone and email, ensuring first-call resolution wherever possible.
2. Work closely with internal teams to resolve issues efficiently, maintaining clear communication with customers throughout the process.
3. Accurately document all customer interactions, inquiries, feedback, and follow-up actions in our CRM system.
4. Monitor and identify recurring issues or trends, escalating them to the Team Lead or Manager for analysis and process improvement.
5. Support additional duties or special projects to contribute to team objectives.

To succeed in this role, you will need:

• A minimum GCE N/O Level or equivalent qualification.

In addition to a competitive salary and benefits package, we offer:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• The chance to make a real impact on our customers' experiences.

If you are a motivated and customer-orientated individual looking for a challenging and rewarding role, please submit your resume and a cover letter outlining your relevant experience and qualifications.

Please note that only shortlisted candidates will be contacted.

The primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.

Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure data entry is seamless.

• Attend to inbound and outbound calls and assist with transport and concierge bookings for clients.
• Perform calls to affiliates and drivers daily for job reminders.
• Ensure that all correspondence is replied within 24 hours.
• Ensure follow-ups are done promptly.
• Engage in active listening with callers, confirming and clarifying information when necessary.
• Being patient and diffusing angry clients if necessary.
• Proficient with usage of system (Training will be provided), have experience in using Microsoft Office applications (Word, Excel, Outlook).
• Ability to provide quotations to clients and upsell when applicable.
• Ensuring proper handovers to next shift to ensure timely follow-ups to clients.

• Experience working in Transport/Hospitality industry will be an advantage.
• Great communication skills in both written and spoken English
• Excellent telephone etiquette.
• At least 2 years of working experience in a corporate environment.
• Organized and able to effectively multi-task.
• Proficient in MS Office. Good computer skills.
• Able to do shift work, weekends and Public holidays.
• Prefer those that can work on night shift.