5,488 Customer Support Specialist jobs in Singapore

Company Overview

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Expectations of the Role:

• Serve as the primary point contact for customer inquiries and feedback via phone, email, and chat

• Deliver accurate, timely, and effective resolutions to customer issues and requests

• Process customer orders, returns, and exchanges, and ensuring all transaction accuracy and completeness

• Collaborate with clients, customers and internal teams (e.g. warehouse, delivery) to resolve complex customer issues and provide timely updates to stakeholders

• Accurately document customer interactions and feedback in CRM systems

• Identify, prioritize, and escalate urgent issues to appropriate internal channels

• Monitor and maintain departmental service levels, ensuring response times and case resolutions meet or exceed KPIs

• Ensure compliance with ISO standards and internal procedures

• Recommend process improvements to enhance customer experience and operational efficiency

• Perform general administrative tasks such as data entry, document filling, and document retrieval

Requirements (Must-Have):

• Diploma in Business Admin discipline.

• Proven experience in a customer service or client-facing role

• Proficient with CRM tools and standard office software

Advantageous to Have:

• Experience in healthcare, logistics, e-commerce, or regulated industries

• Familiarity with order management and ERP systems

Personal Attributes:

• Excellent verbal and written communication skills

• Strong critical-thinking and problem-solving abilities

• Highly organized with the ability to multitask and manage competing priorities effectively

Why Join Zuellig Pharma

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success. We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly. As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region. Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities. Our Total Rewards program is designed to support your overall well-being in every aspect.

Join to apply for the Customer Support Specialist role at OAG

Join to apply for the Customer Support Specialist role at OAG

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OAG is a leading data platform for the global travel industry offering an industry - first single source for supply, demand, and pricing data.

We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience.

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.

SUMMARY:

We are seeking a multi-lingual (English/Mandarin) Customer Support Specialist to assist our Asia Pacific customers. In this role, you will provide timely and effective product and data support, using strong communication skills to address customer issues, queries, and requests. You will focus on delivering a high-quality customer experience, understanding customer needs, and collaborating with internal and external stakeholders to achieve positive outcomes. Thorough investigation and documentation of issues, along with a commitment to sharing knowledge, are essential to support our backline resources and maintain OAG’s service standards. This is a hybrid role based in our Singapore office.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Data Product Support

• Resolve assigned customer support issues through thorough analysis, documentation, and knowledge-sharing within the OAG Knowledge Base.
• Utilize deep product and data expertise to guide customers to effective solutions, prioritizing their use case, impact, and needs.
• Communicate clearly and promptly with customers and internal stakeholders to drive swift issue resolution and support a customer-led data and product strategy.
• Provide tailored support for high-volume and high-value customers, ensuring faster responses and proactive communication.
• Protect commercial and technical teams by conducting detailed issue analysis and research, fully qualifying and documenting issues for L2/3 support.

Incident and Escalation Management

• Manage and resolve customer or commercial escalations efficiently, communicating urgently with internal and external stakeholders.
• Record and communicate all customer-impacting incidents via OAG’s Trust Site.
• Identify and escalate root causes of customer issues and incidents to internal stakeholders for resolution.

REQUIRED EXPERIENCE, SKILLS AND COMPETENCIES:

Must Have

• Previous experience in a customer experience role or similar.
• Experience using CRM tools (e.g., Salesforce, JIRA, ServiceNow).
• Strong data analysis and problem-solving skills, including basic SQL proficiency.
• Able to work independently
• Fluency in English and Mandarin, both spoken and written.

Preferred

• Previous experience working within the travel or aviation ecosystems.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

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Join to apply for the Customer Support Specialist role at The Hustle

Join to apply for the Customer Support Specialist role at The Hustle

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Intro

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

Intro

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In This Role, You Will

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction
  
  

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Working hours are 8:00 am to 5:00 pm Singapore time. Overtime and holiday shifts are optional, and shift is subject to change based on business need.
  
  

• Work From Home options available. You choose Remote, Office or Flex!
• World Class New Hire Training
• Employee Stock Purchase Plan
• An education allowance up to USD$5,000 per annum
• Private health insurance allowance
• Free ebooks library
• Annual fitness reimbursement
• Five-year sabbatical - Paid 4 week sabbatical leave!
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Internet News

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ABOUT THE COMPANY:

OAG is a leading data platform for the global travel industry offering an industry - first single source for supply, demand, and pricing data.

We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience.

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.

SUMMARY: We are seeking a multi-lingual (English/ Mandarin) Customer Support Specialist to assist our Asia Pacific customers. In this role, you will provide timely and effective product and data support, using strong communication skills to address customer issues, queries, and requests. You will focus on delivering a high-quality customer experience, understanding customer needs, and collaborating with internal and external stakeholders to achieve positive outcomes. Thorough investigation and documentation of issues, along with a commitment to sharing knowledge, are essential to support our backline resources and maintain OAG’s service standards. This is a hybrid role based in our Singapore office.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Data Product Support

• Resolve assigned customer support issues through thorough analysis, documentation, and knowledge-sharing within the OAG Knowledge Base.

• Utilize deep product and data expertise to guide customers to effective solutions, prioritizing their use case, impact, and needs.

• Communicate clearly and promptly with customers and internal stakeholders to drive swift issue resolution and support a customer-led data and product strategy.

• Provide tailored support for high-volume and high-value customers, ensuring faster responses and proactive communication.

• Protect commercial and technical teams by conducting detailed issue analysis and research, fully qualifying and documenting issues for L2/3 support.

Incident and Escalation Management

• Manage and resolve customer or commercial escalations efficiently, communicating urgently with internal and external stakeholders.

• Record and communicate all customer-impacting incidents via OAG’s Trust Site.

• Identify and escalate root causes of customer issues and incidents to internal stakeholders for resolution.

REQUIRED EXPERIENCE, SKILLS AND COMPETENCIES:

Must Have

• Previous experience in a customer experience role or similar.

• Experience using CRM tools (e.g., Salesforce, JIRA, ServiceNow).

• Strong data analysis and problem-solving skills, including basic SQL proficiency .

• Able to work independently

• Fluency in English and Mandarin, both spoken and written.

Preferred

• Previous experience working within the travel or aviation ecosystems.

• IT domain skills.

Ata Glance

Legrand has an exciting opportunity for a Customer Support Specialist (CSS) to join the Starline Team in Tuas, Singapore . The Customer Support Specialist (CSS) responds to a wide variety of customer inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature and more.

What Will You Do?

• Develop good customer relations, as well as providing support to Regional Sales Managers and assigned independent sales representatives.
• Work with internal departments, in a team-based environment, to ensure the customer’s needs are met.
• Order Entry – orders received via e-mail. Orders are entered using our ERP (Enterprise Resource Planning) system.
• Quote Preparation – Quotes are primarily developed by the independent sales representatives; however, there are situations where the quoting is done by the Customer Support Specialist or where the Customer Support Specialist is consulted for assistance. Quotes are entered using our ERP system.
• Resolving customer service issues including, but not limited to tracking orders; confirming ship dates with the customer and/or representatives; issuing returns; working with production to ensure orders are shipped on time; informing customers of any order delays.
• With assistance from a Sr. Customer Support Specialist, provides technical assistance regarding products, creates material lists from specification drawings, recommends changes to bills of materials, and completes owner’s manuals and customer submittals.

Education:

• Bachelor’s degree or one to three years of experience in a customer service, inside sales or other service-related role and a high school diploma required.
• Experience with Microsoft Office Suite required.
• Proven ability to learn and apply the knowledge gained.
• Prior experience using an ERP system a plus.

Skills/Knowledge/Abilities:

• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Attention to detail.
• Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures.
• Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made and asking clarifying questions as appropriate.
• Time management skills – ability to meet deadlines and manage one’s own time.
• Service orientation – actively looking for ways to help others.
• Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain interpersonal relationships – developing constructive and cooperative working relationships with others and maintaining them over time.
• Ability to learn and understand the technical aspect of manufactured products.

Working Conditions / Physical Requirements

• Work performed in office setting.
• Ability to sit for prolonged periods of time.

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.

Equal Opportunity Employer

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At a Glance

Position Description

At a Glance

Legrand has an exciting opportunity for a Customer Support Specialist (CSS) to join the Starline Team in Tuas, Singapore . The Customer Support Specialist (CSS) responds to a wide variety of customer’s inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature and more.

What Will You Do?

• Develop good customer relations, as well as providing support to Regional Sales Managers and assigned independent sales representatives.
• Work with internal departments, in a team-based environment, to ensure the customer’s needs are met.
• Order Entry – orders received via e-mail. Orders are entered using our ERP (Enterprise Resource Planning) system.
• Quote Preparation – Quotes are primarily developed by the independent sales representatives, however, there are situations where the quoting is done by the Customer Support Specialist or where the Customer Support Specialist is consulted for assistance. Quotes are entered using our ERP system.
• Resolving customer service issues including, but not limited to tracking orders; confirming ship dates with the customer and/or representatives; issuing returns; working with production to ensure orders are shipped on time; informing customers of any order delays.
• With assistance from a Sr. Customer Support Specialist, provides technical assistance regarding products, creates material lists from specification drawings, recommends changes to bills of materials, and completes owner’s manuals, and customer submittals.
  
  

• Bachelor’s degree or one to three years of experience in a customer service, inside sales or other service-related role and a high school diploma required.
• Experience with Microsoft Office Suite required.
• Proven ability to learn and apply the knowledge gained.
• Prior experience using an ERP system a plus.
  
  

• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Attention to detail.
• Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures.
• Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made and asking clarifying questions as appropriate.
• Time management skills – ability to meet deadlines and manage one’s own time.
• Service orientation – actively looking for ways to help others.
• Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain interpersonal relationships – developing constructive and cooperative working relationships with others and maintaining them over time.
• Ability to learn and understand the technical aspect of manufactured products.
  
  

• Work performed in office setting.
• Ability to sit for prolonged periods of time.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Appliances, Electrical, and Electronics Manufacturing

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Join to apply for the Customer Support Specialist role at HubSpot Ventures .

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Introduction
As a Customer Support Specialist, you will work directly with HubSpot customers across all product lines and channels. Your role involves resolving issues, building customer familiarity with HubSpot tools, and delivering a human-centered, helpful, and consultative support experience through creative problem-solving and effective communication.

Responsibilities

• Communicate with customers via phone, chat, and email to resolve issues efficiently.
• Apply troubleshooting frameworks to investigate and resolve technical queries.
• Identify and diagnose software issues to enhance the product experience.
• Utilize internal resources to adapt to a growing product and industry.
• Use business acumen to identify growth opportunities for customers and generate leads.
• Provide thoughtful, empathetic resolutions tailored to each customer.
• Collaborate with teams like Customer Success and Product to retain and grow customers.
• Model HubSpot values and maintain a customer-centric approach in all interactions.

Qualifications

• Fluent in English
• Self-motivated with a growth mindset and curiosity
• Performance-oriented with a customer-first attitude
• Comfortable with change, ambiguity, and autonomous work
• Willing to receive feedback and develop relevant skills
• Able to utilize documented knowledge and emerging technologies
• Motivated to build technical skills and product knowledge
• Embodies HUBSPOT's HEART values: Humble, Empathetic, Adaptable, Remarkable, Transparent

Work Hours

8:00 am to 5:00 pm Singapore time. Overtime and holiday shifts are optional and subject to change.

Benefits

• Remote, Office, or Flex work options
• Training, stock purchase plan, education allowance, health insurance, ebooks, fitness reimbursement, sabbatical leave, caregiver leave

HubSpot fosters a culture driven by passion, growth, and values like using good judgment and solving for the customer. Our employees exemplify HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.

We encourage all qualified candidates to apply, including those who may need accommodations. For travel or other accommodations, please inform your recruiter.

About HubSpot: An AI-powered customer platform helping businesses grow by focusing on customers. Recognized for our culture and innovation, headquartered in Cambridge, MA.

Additional Info

• Seniority Level: Entry level
• Employment Type: Full-time
• Industry: Venture Capital and Private Equity

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Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 9 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre of Excellence focused on sustainability. The company has 2,000 employees serving customers across 120 countries.

Our purpose is to support partners to transform and benefit from business growth; we succeed when they succeed. Our mission is to be a responsible, customer-focused innovation leader creating excellence in sustainable solutions for today and tomorrow.

For more information, please visit

Role and Responsibilities

Act as the main Point of Contact for any requests from customers and order acknowledgement; Route requests to Order Management (OM) team.

• Customer enquiries and request management : Manage customer requests and route requests relating to the orders to the OM team.
• Manage Customer relationship : Represent Filtrona in customer meetings linked to delivery/ OTIF/ quality performance KPIs, building good relationships with our customers through a deep understanding of our brand and customers' needs, including face to face meetings.
• Issue resolution: Communicate to customer as well as internal team on customer issues (including quality) and potential solutions in collaboration with order management team.
• Customer reporting: KPI tracking and presentation, with data support from OM.
• Continuous improvement & Customer satisfaction: Lead CI and customer satisfaction initiatives (mini-VOC). Review, develop and implement strategies to improve customer experience. Monitor and analyze trends in customer feedback and behavior to identify areas for improvement. Lead customer satisfaction initiatives (mini-VOC). Conduct regular reviews of customer interactions to ensure quality and consistency.
• Customer onboarding : Oversee onboarding of new customers (KYC, oversee setting the profile in FS, etc.).
• Sales Activities/Representation : chase orders from customers to meet forecast, manage orders phasing with customers. Monitor and identify purchase trends to uncover churn risks and promote greater upselling/ cross-selling. Support demand planner and sales for forecast planning and LV.
• Account receivables & Credit limit management : including communicating letter of credit information provided by Order Management.
• Shipping Notification to customers

Qualifications and Education Requirements

• Bachelor’s degree in Marketing / Business Administration or equivalent is preferred
• At least 5 years’ work experience in sales and/or customer service role in a manufacturing industry
• Proficient in spoken and written English and Chinese to liaise with our Chinese speaking customers

Preferred Skills

• Communication Skills (both verbal and written): Clear, concise, and effective communication to understand and address customer needs, interact with other departments and document processes.
• Problem-Solving Skills : Quickly identify issues and provide effective solutions to customer problems
• Patience and positive attitude : Remain calm and composed, especially when dealing with difficult or irate customers. Maintain a friendly and optimistic demeanor to create a pleasant customer experience.
• Product Knowledge : Understanding of the products or services offered to provide accurate information and support and/or liaise back to the internal functions.
• Proactive : proactively liaising with customers to enquire on new orders, discuss on forecast
• Conflict Resolution : Effectively resolve conflicts and de-escalate tense situations to maintain customer satisfaction.
• Adaptability : Flexibility to handle a variety of customer interactions and adjust to different situations.
• Sales Negotiation and influencing
• Relationship building (internally and externally) : Able to identify, build and maintain customer and internal relationships
• Strategic thinking : Able to identify new opportunities and adopt strategic marketing approaches to propose our portfolio to customers.
• Account planning and management : Able to set, communicate and track actions, targets and performance of account
• Time management : Efficiently manage time to handle multiple customer inquiries without compromising on service quality.
• Teamwork : Ability to work well with others, supporting team goals and contributing to a positive work environment

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Administrative
• Industries Manufacturing

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Role Overview:

• This position involves being a critical component of our customer support system to ensure timely access to software and effective resolution of customer inquiries.

Key Responsibilities:

• Ensure seamless access to all software products, including troubleshooting back-office systems and leveraging third-party tools for root cause analysis.
• Communicate effectively with customers across various modalities, such as phone, chat, and email.
• Investigate and respond to customer needs and issues, ensuring high satisfaction levels.
• Provide information on Autodesk Account features and capabilities, conduct 'how-to' sessions as needed.
• Develop expertise in Autodesk policies, processes, and tools, serving as a subject matter expert.
• Promote partner enablement and effectiveness through onboarding, training, and participation in forums and reviews.
• Stay up-to-date with technology platforms and internal applications.
• Maintain professionalism in a fast-paced environment while educating customers on self-service resources.
• Create and modify content in the shared knowledge base for use by support resources and customers.
• Collaborate with cross-functional teams to deliver efficient service solutions.

Requirements:

• Minimum 3+ years in customer-facing or client services roles.
• Experience in customer service environments.
• Meet or exceed operational KPIs.
• Strong communication and problem-solving skills.
• Fluency in Japanese (speaking and writing).