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Help Desk Desktop Support
Posted today
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Job Description
Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
About the Role
We are seeking a proactive and customer-focused Ops Support Executive (Service Desk) to join our IT Operations team. The ideal candidate will be responsible for providing first-level technical support, managing incidents, and ensuring high-quality service delivery through effective communication and troubleshooting.
Key Responsibilities
Contact Management
Handle customer technical issues via Phone, Webchat, and Email, ensuring timely and professional responses.
Provide application usage support based on FAQs and standard procedures.
Adhere to standard communication templates for greetings, hold messages, and closures.
Use predefined email templates to ensure response consistency.
Furnish timely updates to customers on outstanding issues within defined service levels.
Incident Management
Perform first and 1.5-level troubleshooting of reported incidents and escalate to higher-level support as required.
Take ownership of incidents through to resolution, ensuring accurate documentation and follow-up.
Monitor ageing incidents and escalate to the Team Lead when resolver groups delay responses.
Use remote control tools to diagnose and resolve user issues effectively.
Classify and prioritize incidents accurately, track progress, and provide regular status updates.
Manage customer expectations and inform the Team Lead of unusual spikes in incident volume.
Password Reset
Use administrative IDs only for pre-approved incidents.
Authenticate users thoroughly before performing password reset tasks.
Onsite and Remote Support
Provide remote or face-to-face support for end-user device setup, break-fix issues, and software installation.
Handle cloning and deployment of computers for new users.
Maintain detailed records of troubleshooting steps and resolutions.
Compliance and Security
Follow all organizational security and compliance policies.
Immediately escalate any unusual or suspicious security events to management.
Continuous Improvement & Mentorship
For senior team members: mentor new joiners, contribute to improvement plans, and propose innovative ideas to optimize workflows and processes.
Required Skills & Qualifications
Mandatory Skills: Microsoft Office 365
Supporting Skills: ITIL Foundation (preferred)
Strong analytical, problem-solving, and communication skills.
Ability to work in a fast-paced environment with a strong customer service mindset.
What’s On Offer
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Your interest will be treated with strict confidentiality.
Consultant Details
Consultant Name: Abinaya R
Reg No: R
Avensys Consulting Pte Ltd
EA Licence 12C5759
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
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Desktop Support
Posted today
Job Viewed
Job Description
Desktop Support
Job Summary:
· Basic Salary : up $2400
· Working Location: Islandwide
· Working Days: Mon - Fri
· Working Hours: 7.00am – 4.00pm
Job Description
- Assist in troubleshooting of Desktop related item
- Assist in ICT Equipment support
- Ad-hoc duties as required
Requirements
· years of working experience in related field
To apply, kindly send in your updated resume to
We regret that only shortlisted candidates will be notified
Tsen Jiun Lih
Recruitment Consultant (R
RecruitFirst Pte Ltd (EA13C6342)
desktop support
Posted today
Job Viewed
Job Description
Role Name - Desktop support
Job Description
Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).
Provide support for OS (Windows/macOS), MS Office, and common applications.
Handle user account management in Active Directory (password reset, account unlock).
Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.
Support for meeting room equipment (projectors, VC devices).
Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).
Coordinate with L2/L3 teams for escalation.
Key skills :
Basic technical knowledge
Must have good leadership Skill
Proactive approach
Ready to travel across site
Desktop Support
Posted today
Job Viewed
Job Description
• Fresh graduate with IT background also can apply.
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
Desktop Support
Posted today
Job Viewed
Job Description
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
desktop support
Posted today
Job Viewed
Job Description
We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software. The ideal candidate will have hands-on experience supporting end users in a professional environment.
Key Responsibilities:
- Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
- Set up and support user accounts, email, and access permissions.
- Maintain asset inventory and documentation of IT support activities.
- Coordinate with vendors for hardware replacements and warranty claims.
- Ensure timely resolution of tickets and maintain service level agreements (SLAs).
- Educate and guide users on best practices and preventive maintenance.
- 1-3 years of experience in desktop support or a similar IT support role.
- Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
- Basic understanding of networking (LAN, Wi-Fi, IP addressing).
- Experience in end-user support, including remote assistance tools.
- Good communication and problem-solving skills.
- Ability to work independently and manage time effectively.
- Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Knowledge of Active Directory, Outlook, and remote desktop tools.
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA
Desktop Support
Posted today
Job Viewed
Job Description
• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)
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Desktop Support
Posted today
Job Viewed
Job Description
Job Description & Requirements
· Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365
· Performed Desktop Support services to users
· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
· Perform imaging/re-imaging
· Perform asset inventories
· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
· Updates Incident records
· Creates and updates work instructions (where necessary)
· Document standards and procedures (where necessary)
Tell employers what skills you haveMac
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Inventory
Active Directory
Windows 7
Computer Hardware
Microsoft Office 365
Windows
Microsoft Windows
Customer Satisfaction
ITIL
Technical Support
Desktop Support
Posted today
Job Viewed
Job Description
- Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
- Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
- To work with product team on any system enhancement or troubleshooting.
- Diploma in IT or relevant discipline
- Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
- Experience in customer support environment will be advantageous
- Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
- Willing to travel to multiple sites
- Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R
DESKTOP SUPPORT
Posted 16 days ago
Job Viewed
Job Description
We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software. The ideal candidate will have hands-on experience supporting end users in a professional environment.
Key Responsibilities:- Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.
- Set up and support user accounts, email, and access permissions.
- Maintain asset inventory and documentation of IT support activities.
- Coordinate with vendors for hardware replacements and warranty claims.
- Ensure timely resolution of tickets and maintain service level agreements (SLAs).
- Educate and guide users on best practices and preventive maintenance.
- 1–3 years of experience in desktop support or a similar IT support role.
- Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.
- Basic understanding of networking (LAN, Wi-Fi, IP addressing).
- Experience in end-user support, including remote assistance tools.
- Good communication and problem-solving skills.
- Ability to work independently and manage time effectively.
- Certification in CompTIA A+, Microsoft MCP, or similar is a plus.
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Knowledge of Active Directory, Outlook, and remote desktop tools.
Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA