What Jobs are available for IT Support in Singapore?

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA .

Desktop Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Desktop Engineer.This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Job Description Overview

Mandatory Skills

Windows 11, Office 365

Preferred Skills

WOG experience, GoMax and Secure email support

Brief Job Description

Working Hours: Monday to Friday, 8am to 6pm

• To provide day-to-day support for end-users' EUCD (End User Computing Devices) including:
• Trouble-shooting and problem resolution;
• Administration and Configuration;
• End User Account Management;
• End User Device Hardening and Lockdown;
• Image Build Management; and
• End User Briefings & Awareness Service.

The types of EUCD includes:

• Desktops;
• Notebooks;
• Printers, including multi-function devices (i.e. printers, scanners and fax devices);
• iPads or equivalent;
• Mobile Device;
• IP Telephones; and
• Other peripherals (e.g. external hard drives, mouse, smart-card readers, Thumbdrive, monitors).

Support and trouble-shoot problems will be relating to but not limited to the following:

• Hardware;
• Operating systems;
• Operating systems components/service packs;
• Registry settings;
• Device drivers;
• Compatibility testing;
• Connectivity (network and peripherals); and
• All components (hardware and software) that make up the EUCD.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R

Desktop Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Desktop Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Job Description Overview

Mandatory Skills

Windows 11, Office 365

Preferred Skills

WOG experience, GoMax and Secure email support

Brief Job Description

Working Hours: Monday to Friday, 8am to 6pm

• To provide day-to-day support for end-users’ EUCD (End User Computing Devices) including:
• Trouble-shooting and problem resolution;
• Administration and Configuration;
• End User Account Management;
• End User Device Hardening and Lockdown;
• Image Build Management; and
• End User Briefings & Awareness Service.

The types of EUCD includes:

• Desktops;
• Notebooks;
• Printers, including multi-function devices (i.e. printers, scanners and fax devices);
• iPads or equivalent;
• Mobile Device;
• IP Telephones; and
• Other peripherals (e.g. external hard drives, mouse, smart-card readers, Thumbdrive, monitors).

Support and trouble-shoot problems will be relating to but not limited to the following:

• Hardware;
• Operating systems;
• Operating systems components/service packs;
• Registry settings;
• Device drivers;
• Compatibility testing;
• Connectivity (network and peripherals); and
• All components (hardware and software) that make up the EUCD.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications and Skills:

• Nitec / Diploma Information Technology, or related field (or equivalent work experience).
• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Surin Su Sandar Win

Email Address:

Recruit Express Pte Ltd

EA Licence No: 99C4599

EA Personnel Registration Number: R

We regret that only shortlisted candidates will be contacted.

Job Description for End User Field Support

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame

• Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.

• Software support: diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)

• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software

• Enhanced support for VIP users including 7x24 on-call support

• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users

• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users

• Asset management support for end user devices by following defined processes

• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.

• Onsite support for events such as trade shows or special meetings

• Regular checks for IT Room devices and Meeting Room equipment when required

• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,

• Min. 3 years of deskside support experience (MNC support experience and VIP support experience preferred)

• Experience in using ServiceNow is preferred

• Good deskside support technical skills and basic infrastructure knowledge

• Good communication and coordination skills

• Fluent English in both writing and speaking

• Be polite, patient, helpful

• Have a good sense of service mindset

• Have a good capacity of adaptability

• Willing to work overtime when required

Key Responsibilities:

• Deliver desktop support services, including troubleshooting and escalation when needed.
• Perform imaging/re-imaging of machines and asset inventory management.
• Handle technical escalations to 3rd party vendors or resolver groups.
• Update incident records, documentation, and work instructions.
• Ensure software, licenses, and operations comply with company standards.

Requirements:

• ITE/Diploma graduate with at least 1 year of desktop support experience.
• Hands-on knowledge in Windows 10 and Microsoft 365.
• Strong communication skills (spoken and written English).
• At least one certification (CompTIA A+/Security+/Network+, Microsoft Certified Windows Client/Managing Modern Desktops).
• Experience in IT helpdesk/call center and remote support tools is an added advantage.
• Strong coordination, prioritization, and problem-solving skills.

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 1 year experience in desktop support

· Only Singaporeans

· Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English & Chinese.

· possess at least one (1) of the following certifications or their equivalent:

o    CompTIA A+;

o    CompTIA Security+;

o    CompTIA Network+;

o    Microsoft Certified: Windows Client; and

o    Microsoft Certified: Managing Modern Desktops.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers