7,243 IT Support jobs in Singapore

The Opportunity:

The primary tasks of the candidate is to support the Installation, Checkout, Integration and Testing (ICIT) activities of Thales’ radar systems onboard the military platform during project phase. The candidate could also be involved in the Integration, Verification, Validation and Qualification (IVVQ) of the Systems in the factory.

After delivery during operation and support (O&S) phase, the staff provides his system expertise to support end-user and maintenance team to resolve technical issues and execute continuous improvement required on the Systems.

The staff reports to the Deputy Head of Defence Hub and at times may assign to provide technical assistance in sonar and communication systems during project and maintenance phase.

Responsibilities:

• Work with overseas Business Line unit to perform installation, checkout, integration and testing of radar systems onboard vessels

• Participate in System interface and integration tests

• Work with platform contractor in shipyard for mechanical installation and cabling works

• Setup the radar system, align, calibrate and perform checks to prepare for acceptance tests

• Conduct acceptance tests in harbour and performance tests at sea

• Evaluate system performance and generate test reports

• Support end-users to resolve technical and maintenance issues during System warranty

• Manage and coordinate with stakeholders for other Integrated Logistics Support activities

• Interface with other technical support personnel, engineering and product management to escalate and resolve issues

• Monitor system performance and make continuous improvement

• Determine and implement specific technical needs to improve reliability and maintainability

• Track and report project/service status

• Establish close collaboration with stakeholders and ensure customer satisfaction

• Support bids activities when required

Requirements:

• Diploma/Degree in Electrical & Electronic or Computer Engineering or related discipline

• Minimum 2-3 years’ engineering experience working in Communication/Surveillance/Sensors projects. Experience working on radar systems onboard vessels will be preferred.

• Require knowledge on Linux system, Wireshark tool, network and cybersecurity

• Experience in performing system maintenance and handling of SLA

• Solid trouble-shooting skills and problem solving experience

• Ability to work both independently and in a team-oriented, collaborative environment

• Require occasionally to work outside office hours to complete tasks in critical situations

• Familiar with defence business and comfortable working on different military platforms

• Readiness to travel overseas occasionally for trainings and meetings

• Ability to perform software testing and can work overseas for up to 6 months is a must.

Job Title: IT System Support Specialist

As an IT system support specialist, you will play a vital role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide level 1 support to IT system users, clarifying inquiries and escalating complex issues to subject matter experts.

You will also assist in user

The Application Support Analyst role is a pivotal position within our enterprise, responsible for delivering applications via the web, Internet and Intranet, as well as client-server systems. This individual will be instrumental in applying best practices, architectures and patterns to ensure the development, maintenance and support of applications.

This key role involves communicating with end-users and third-party vendors to obtain project requirements and application updates. The incumbent will participate in the design, specification, maintenance and execution of testing new and changed functionality for medium to complex applications. Additionally, they will write specifications for specific applications as requested by various business units.

• A diploma or degree in Computer Science, Information System or related discipline is required.
• At least 3 years of relevant experience with good exposure in systems design and application development is necessary.

• We require an individual with expertise in supporting and maintaining systems.

• The successful candidate will be responsible for providing system support and maintenance.
• This role involves performing other tasks as assigned by the team.

• A minimum NITEC/Diploma in IT or related field is required.
• No prior experience is necessary, but a willingness to learn is essential.
• Good stamina is needed to work in various environments.
• The ability to work under cold conditions in server rooms is necessary.
• Strong communication and teamwork skills are required.
• Punctuality, time management, and the ability to follow instructions are crucial.

• Work location: Changi Airport
• Working hours: 12-hour shifts (9am to 9pm and 9pm to 9am, following a roster)
• Shift allowance: $200 per month
• Ongoing training and career development opportunities are available.

The primary objective of a Field Service Engineer is to provide on-site technical support for various systems, networks and desktop troubleshooting.

• Deliver daily support, maintenance and troubleshooting services onsite and offsite.
• Provide on-site technical assistance for various systems, network and desktop issues, ensuring that service meets predefined standards.
• Collaborate with the product team to enhance system performance or resolve complex issues.

• Hold a Bachelor's degree in Information Technology or a relevant field.
• Preferably possess experience in IT operational support.
• Demonstrate strong technical, analytical and problem-solving skills.
• Exhibit excellent customer-facing attitude and interpersonal skills.
• Willingly undertake travel to multiple sites.

Please note that this role requires rotational shift work with AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM.

• Opportunity to develop technical expertise in Windows OS, Networking and Application systems.
• Chance to work with a dynamic team in a fast-paced environment.

Provide support to FBAP and all operating companies in the Asia Pacific region. Applications are Salesforce.com (SFDC) Sales Cloud with in-house developed systems. Participate in implementation / enhancement projects to plan, coordinate, and liaise with users on system requirement gathering, solutioning, design & documentation. Primary focus of the applications supporting in areas of: Sales and Marketing Process (including Sales Outlook and Sales Channel Process, Campaign, and other Marketing related CRM Customer Relationship Management Business Operations)

RESPONSIBILITIES & TASKS

Provide systems support according to the business units' SLA of Asia Pacific region:

Provide Function Support and System Development for CRM (e.g., Salesforce CRM Sales Cloud, and 1st level trouble shooting integration issues with back office systems)

Technical Support & System Development includes but not limited to develop new or modify existing applications

Provide Support on System Simulation, Unit Testing and User Acceptance Testing

Provide Deployment to Test & Production

Perform Production Support and System Analysis/Troubleshooting, and work with vendors for the escalated production issues or change requests.

Update system documentation for changes effected

Support with Data Centre team for the migration & maintenance of integration middleware and reporting servers.

For Work/Services provided, to comply to FBAP JSOX/ISMS/Audit Requirements

Manage change order fulfilment for the designated systems, with resources allocated as per change order requirements (usually of medium complexity)

Conduct user requirements gathering and analysis

Perform feasibility study to ascertain area of automation

Review proposed solutions with respective stakeholders affected by the change order

Document user requirements into user specifications (functional & technical)

Design and develop solutions according to the agreed user specifications

Develop test plan & scripts

Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g., system performance benchmarks)

Conduct user training & user acceptance testing

Ensure proper deployment of change orders to production environment in accordance to internal procedures

Participate in lead roles in project delivery (small ~ medium size / complexity projects) in accordance to project KPIs:

Contribute a project member/team lead in new implementation / enhancement projects

Manage given technical resources to comply to work schedules within constraints and deadlines

Work with business users to provide improvements to standardise system processes, and to propose business solutions meeting business needs/requirements. This involves good collaborative effort with staff members from cross functional areas (e.g., sections, departments and entities from the Asia Pacific region)

Work independently with extended vendor teams to support regional business applications

Coordinate with vendor for issue resolution

Provide clear work specifications to vendor for technical delivery

Review vendor technical work deliverables in accordance to work specifications

Ensure full compliance to company policies, internal procedures and JSOX audit requirements for all work performed

Ensure full compliance to information security for all work performed

Ensure compliance with Fujifilm Information Security Rule, Policies and Procedures at all time

Responsible for maintaining security of all Fujifilm information entrusted to and not limiting to proper classification & handling of Fujifilm documents and records

Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to Fujifilm Information Security requirements

Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure

Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution

Requirements

Degree in Computer Science / Engineering or IT related fields

1 or 2 years' work experience operating an IT shared service for regional MNC environment

1 or 2 years application development and full SDLC experience in Salesforce.com Sales Cloud and integration with in-house systems experience by Informatica, or CPQ (Configuration, Price, and Quotation) relevant experience.

1 or 2 years implementation background in Salesforce.com in lead & implementer roles (5 full cycle) or strong support background in the same context

Functional Competiencies

Interpersonal and communication skills

Good understanding of service level agreements

Conversant with Salesfore.com (Architecture design, Configuration, Apex, VF(Visualforce)-Page), Lighting Experience, Process Builder, SOQL etc.),

Proficient in English, both verbal and writing & technical writing

Business perspective/sense and good analytical skills

Customer focus and good team player

Good sales and marketing business/industry process knowledge

Good understanding and respect of cultural & language differences

Need to have 1 core competency in Salesforce.com, e.g., Sales Cloud

The Opportunity:

The primary tasks of the candidate is to support the Installation, Checkout, Integration and Testing (ICIT) activities of Thales' radar systems onboard the military platform during project phase. The candidate could also be involved in the Integration, Verification, Validation and Qualification (IVVQ) of the Systems in the factory.

After delivery during operation and support (O&S) phase, the staff provides his system expertise to support end-user and maintenance team to resolve technical issues and execute continuous improvement required on the Systems.

The staff reports to the Deputy Head of Defence Hub and at times may assign to provide technical assistance in sonar and communication systems during project and maintenance phase.

Responsibilities:

• Work with overseas Business Line unit to perform installation, checkout, integration and testing of radar systems onboard vessels

• Participate in System interface and integration tests

• Work with platform contractor in shipyard for mechanical installation and cabling works

• Setup the radar system, align, calibrate and perform checks to prepare for acceptance tests

• Conduct acceptance tests in harbour and performance tests at sea

• Evaluate system performance and generate test reports

• Support end-users to resolve technical and maintenance issues during System warranty

• Manage and coordinate with stakeholders for other Integrated Logistics Support activities

• Interface with other technical support personnel, engineering and product management to escalate and resolve issues

• Monitor system performance and make continuous improvement

• Determine and implement specific technical needs to improve reliability and maintainability

• Track and report project/service status

• Establish close collaboration with stakeholders and ensure customer satisfaction

• Support bids activities when required

Requirements:

• Diploma/Degree in Electrical & Electronic or Computer Engineering or related discipline

• Minimum 2-3 years' engineering experience working in Communication/Surveillance/Sensors projects. Experience working on radar systems onboard vessels will be preferred.

• Require knowledge on Linux system, Wireshark tool, network and cybersecurity

• Experience in performing system maintenance and handling of SLA

• Solid trouble-shooting skills and problem solving experience

• Ability to work both independently and in a team-oriented, collaborative environment

• Require occasionally to work outside office hours to complete tasks in critical situations

• Familiar with defence business and comfortable working on different military platforms

• Readiness to travel overseas occasionally for trainings and meetings

• Ability to perform software testing and can work overseas for up to 6 months is a must.

Responsibilities:

• Configure and maintain SharePoint On-premises environments.
• Manage user access, permissions, and security settings
• Provide technical support and troubleshooting for SharePoint related issues
• Perform regular system maintenance, updates or patching, SSL renewal and backups
• Create and maintain SharePoint operation documentation
• Monitor system performance and implement improvements
• Support services and migration requests for Applications

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum 3 to 5 years of experience in SharePoint administration and maintenance
• Strong knowledge of SharePoint Server and Office online
• Proficiency in PowerShell scripting
• Understanding of information architecture and content management
• Knowledge of SharePoint security and compliance features
• Experience with SharePoint migration and upgrade processes