6,634 IT Support jobs in Singapore

Family Support Officer, Classroom Support

• To ensure the effective implementation of casework and outreach initiatives for the core programmes at all M.Y World Preschool Centres.
• To provide support for the implementation of the organization's outreach plans and identifies potential platforms for outreach.
• To support the implementation of relevant frameworks, protocols and procedures.
• To conduct needs assessment and identify key risks and protective factors for intervention.
• To develop child-centric case plan for each child identified with moderate/ high risks to coordinate support for the children and families.
• To work closely with internal and external stakeholders to align support efforts for identified children.
• To collaborate with external stakeholders such as families/ caregivers and establish rapport and build professional relationship.
• To conduct parenting workshops to engage parents in supporting children's learning and development.
• To maintain proper documentations and ensure timely submission for all assigned cases.

• A collaborative and supportive team environment.
• Career growth opportunities and continuous learning.

Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, international presence, and commitment to innovation and sustainable finance.

• Provide Level 1 and 2 support for Corporate IT and Security applications
• Monitor and manage daily/monthly operational jobs
• Communicate with users via phone, chat, email, and ticketing systems
• Troubleshoot and resolve incidents , service requests, and issues
• Collaborate with cross-functional teams for efficient issue resolution
• Escalate complex cases to Level 3 or infrastructure teams as needed
• Work closely with project, infrastructure, and production teams on user requests
• Generate regular reports on tickets and system performance
• Open to work in shifts (ASIA/EMEA), including weekends and on-call

A successful Support Analyst should have:

• Atleast 4+ years of experience in supporting or developing application
• Foundational knowledge of application servers
• Basic proficiency in scripting and programming languages such as PowerShell, C#, and Java
• Solid understanding of IT production environments, including deployment processes and CI/CD pipelines
• Hands-on experience with DevOps tools and pipeline technologies, including Jenkins, JIRA, Nexus, and TFS
• Ability to effectively communicate technical concepts to non-technical stakeholders

• Opportunity to work on cutting-edge technologies and solve complex business challenges.
• A collaborative and supportive team environment.
• Career growth opportunities and continuous learning.

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no:18S9099)

Quote job ref

JN-082025-6807672

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

We are looking for a proactive and motivated individual to join our team as an IT Support. This is an excellent opportunity for fresh graduates or individuals looking to start their career in IT support role!

Responsibilities

Perform first level support to troubleshoot & solve technical problems.

Take ownership of all problems reported to the help desk.

Provide day-to-day support of IT computing devices and troubleshooting.

Interface with other maintenance vendors (eg. Dell, Fortinet, Microsoft, etc) for problem reporting.

Escalations of problems to second level as per work instructions.

Perform IT project rollout as planned including new PC purchase, receiving, move & change.

To be responsible for accurate record keeping, tracking and processing of the documents related to IT.

Setup new PC, Mobile, printer for new hire.

Requirements

Minimum Diploma in Information Technology, Computer Science, or related fields.

Good understanding of IT hardware and networking.

Hands-on experience in IT field works.

Good analytical and problem-solving abilities with a customer-focused attitude.

Able to work independently, and work as part of a team.

Thank you for your application and we regret that only shortlisted candidates will be notified.

Roles & Responsibilities

• Provide level 1 IT infra support to a server room and users in the premises;
• Liaise with vendors on level 2 support, upgrades and projects;
• Maintain IT Asset List, contracts and documentation;
• Ensure IT security (availability, integrity and confidentiality);
• Keep abreast with IT advancements;
• Any other job assigned by the management.

Requirements:

• Diploma / Degree in IT or equivalent
• Knowledge / experience in IT networking (LAN, Internet, Wi-Fi, firewall, router, access point) and as many of the following technologies: M365, anti-virus, email gateway security, office equipment, desktop and mobile devices
• 3 years of relevant experience
• Responsive and independent
• Willing to learn and possess a customer-service mindset
• Able to work with people at all levels and occasionally outside office hours or on weekends

We welcome you to join our friendly working environment!

Our company emphasizes work-life balance.

• Handle incoming calls and walk-in customers to provide customer satisfaction, foster retention, and promote additional products or services.
• Manage incoming phone calls, emails, messages, and chats on social media platforms.
• Schedule technician jobs.
• Liaise with key personnel of partner brands.
• Enter data for completed jobs.
• Perform ad-hoc assignments as needed.

• Strong organizational skills.
• Excellent verbal and written communication skills in telecommunication.
• Proficient in computer applications, CRM systems, and Google Sheets.
• Leadership skills to manage customer and team relationships.
• Basic knowledge of home appliances usage.
• Ability to work effectively as part of a team.
• Preferably able to communicate in Chinese with customers.

Work schedule: 5.5 days per week with alternate Saturdays off.

About the role

As a key member of the Application Support team at Technoprobe Asia Pte Ltd, you will be responsible for providing technical support and solutions to our customers. This is a full-time position based in our Ang Mo Kio office in the North-East Region.

What you'll be doing

1. Respond to customer inquiries and troubleshoot on the card issues in a timely and efficient manner

2. Service & Support for Vertical Probe Cards

3. Support for DOE (Design of Experiment) or evaluations either by customer initiated or Technoprobe Asia

4. Compile of Investigation Report/ Tracker/ Monthly Report

5. Pin replacement onsite

6. Continuously seek opportunities to improve our support processes and enhance the customer experience

What we're looking for

1. Need to station at customer site

2. Minimum NITEC in Electronics/Mechatronics

3. Fresh or 1-2 years working experience working in the Semicon Industry

4. Possess basic electronics and troubleshooting skills

5. Ability to work collaboratively in a team environment and independently as needed

6. Willingness to learn new technologies and keep up with industry trends

At Technoprobe Asia Pte Ltd, we are committed to fostering a positive work environment that promotes professional growth and work-life balance. You can expect to enjoy a competitive salary, comprehensive benefits package, and opportunities for career development. We also prioritise the wellbeing of our employees and offer various health and wellness initiatives.

About us

Technoprobe Asia Pte Ltd is a leading provider of advanced engineering solutions and services. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering cutting-edge technologies and exceptional support to our clients across the Engineering industry. Join our dynamic team and be a part of our continued success.

Apply now for this exciting opportunity to become our next Application Support!

Company

Viksys Enterprise Pte. Ltd.

viksys.com

Designation

Support Engineer

Date Listed

28 May 2025

Job Type

Entry Level / Junior Executive

Free/ProjPart/Temp

Job Period

Immediate Start, For At Least 1 Month

Profession

IT / Information Technology

Industry

Computer and IT

Location Name

Tai Seng Avenue, Singapore

Address

Tai Seng Ave, Singapore

Map

Allowance / Remuneration

$18 hourly

Company Profile

VIKsys Enterprise Pte. Ltd. is an established IT company by a team of dedicated professional with years of experience to provide holistic technology solutions that sharpen customers' goals throughout their technology lifecycle.

Job Description

We are looking for student or anyone who interested in Full-Time / Freelance / Ad-hoc IT System Job.

Fexible working hours. Easy Job, any issue can escalate to senior engineer.

Requirement:

1) Preferred student with any Microsoft certification such as MCSA or MCSE, undergraduate or post-graduate is applicable too.

2) Understand in Microsoft Active Directory or in any related skill such as join domain.

3) Experience in reformat and PC setup

4) Simple troubleshooting skills on software issues. (Such as track event log, repair software and etc)

5) Able to communicate with clients in English.

6) Own laptop, for troubleshooting

Location : Mainly at Woodlands, Tai Seng site and other sites (Jurong, Rochor).

Working day: 2-4 days per weekdays (preferable Monday - Thursday, negotiable)

Note: Students with available time for example 4 hours in the morning or afternoon session on weekdays, or full-day availability will be great.

So it will be great you can share with us your free slot on weekdays on monthly basis. We will assign jobs based on your availability (days without lessons) in a week's advance.

Benefits :

1) Good chances to earn extra income for the short/long term.

2) No interruption in your class lesson.

3) Air-conditioned, office job environment

4) Learn & experience enterprise IT job environment

5) IT experts will be backing you on Teamviewer, so any problem is not an issue for you

Kindly send your resume, if any.

For Full-Time Position: $000- 2200

Part-Time: 18 per hours / 80-120 full day

(9am to 5pm or 9am to 1pm negotiable)

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Apply for this position

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent cybersecurity skills and knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

• Customer Support: Respond to customer inquiries and technical issues via phone, email, chat, or ticketing system, ensuring prompt and courteous assistance for a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Utilise technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance support team efficiency.
• Collaboration with Internal Teams: Collaborate with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the Company's product offerings, industry trends, and emerging technologies. Continuously enhance technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

• Working hours: 9am to 6pm, Monday to Friday*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13th month AWS / Variable bonus
• Selected candidates may pursue specializations in the following areas in the future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.
• This position is suitable for individuals with a strong technical background and professional experience, aiming to transition into a new technical role (i.e., Network Security Engineer) within another department at our Singapore office in the future.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As a support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing.

Your Responsibilities Will Include

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and perform deep-dive analysis, diagnosis, and troubleshoot.
• Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues
• Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed.
• Manages the status of issues raised and ensure they are resolved effectively in a timely manner.
• Continually evaluate existing processes to streamline and enhance customer support activities.
• Manage and keep tracks of change requests, bug fixes status and system updates deployments documentations.
• Prepare weekly statistic reports and able to present professionally in the weekly progress meetings with clients.
• Prepare and keep track of user manuals documentation and versions as well as release notes for upcoming enhancement releases.
• Conduct training / hand-holding sessions with users and to guide them to troubleshoot the system to resolve software issues or problems.
  
  

• Min Diploma in Information Technology/Computer Science/ Computer Engineering
• Preferably > 1 year experience in IT Industry managing large-scale applications support
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
• Excellent communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey
• Good interpersonal skills, resourceful, take ownership
• Organized, meticulous, and able to work independently
• Strong analytical and troubleshooting skills
• Delivered B2B services effectively and efficiently, aware of service management preferred.
• Preference given to vendor–based software delivery experiences.
• Experience in Software Development and Microsoft SQL Server will be an advantage
• Able to converse with mandarin speaking clients.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Data Security Software Products

Referrals increase your chances of interviewing at AvePoint by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.