869 Helpdesk Analyst jobs in Singapore

Customer Service Representative

The primary function of this role is to provide exceptional customer service by addressing customer inquiries, providing information and resolving issues.

This involves troubleshooting technical issues, handling complaints and offering solutions in a friendly and courteous manner.

The ideal candidate will possess excellent communication skills, be able to multitask and work in a fast-paced environment.

A typical day in this role involves responding to customer inquiries, resolving issues and providing information to customers.

To succeed in this position, you must have strong communication skills, be able to work well under pressure and have a positive attitude.

We are looking for a team player who can work collaboratively with others to achieve common goals.

This is an excellent opportunity for individuals who enjoy working in a dynamic and supportive team environment.

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• Key Responsibilities:
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• Address customer inquiries, provide information and resolve issues.
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• Troubleshoot technical issues, handle complaints and offer solutions.
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• Provide friendly and courteous service to efficiently resolve issues.
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• Work collaboratively with colleagues to achieve common goals.
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Essential Qualifications:

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• Excellent communication skills.
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• Ability to work well under pressure.
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• Positive attitude.
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• Strong problem-solving skills.
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• Ability to work independently.
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• Collaborative mindset.
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Why Choose Us:

At our organization, we prioritize building a dynamic and supportive team environment that fosters growth and collaboration.

Our team members enjoy a range of benefits, including opportunities for professional development, flexible working arrangements and a positive work-life balance.

Additional Information:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

As a member of our team, you will have the chance to develop your skills, build your network and contribute to the success of our organization.

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team!

As a Help Desk & IT Support Sales Consultant , you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone , providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair ).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair .
• Ability to diagnose, disassemble, and repair laptops independently .
• Excellent communication, negotiation, and presentation skills .
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment .

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:
Email:
WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth!

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other adhoc duties as and when assigned by the Reporting Supervisor

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

• Join a leading power generator with a stable, growth-oriented career path and structured training - Open to 2-3 years of working experience
• Transparent progression, supportive culture, and comprehensive plant engineering exposure
• 1-2 interview rounds (Face to Face with supervisor, 1 round possible)
• A trainer will be assigned

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.
• Application processing (e.g., submission of documents to Singapore Power)
• Manual tracking and operational follow-ups
• Handling customer email queries
• Processing and fulfilling contracts
• Submitting documents and security deposits. Process forms (eg. GIRO)
• Reviewing and verifying service agreements

• O/N level or Diploma holder and experience in operations admin, tech savvy
• A good team player with analytical and problem-solving skills
• Flexible, decisive to deal with corperate clients
• Muti task and able to work at fast paced environment
• Attention to detail and accuracy in documentation.

• Develop strong understanding of the organisation's academic programmes and internal processes
• Act as a key consultant to existing and prospective parents recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

• Identify inefficiencies in customer touchpoints and suggest improvements to drive satisfaction and internal efficiency
• Contribute to developing SOPs and scalable service processes as the company grows

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)
• Able to work 4 weekdays and 1 weekend.

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend

We are seeking a proactive customer support to support our sales department in achieving targets and delivering excellent service. The role involves assisting with customer inquiries, preparing quotations, processing orders, and maintaining accurate sales records. You will also help coordinate promotional activities, monitor inventory, and provide administrative support to the sales team.

Requirements:

Sales/marketing background preferred

Strong communication and organizational skills

Proficient in MS Office and basic sales software

Ability to work well in a fast-paced environment

Join us to grow your career in a dynamic sales environment

Mission:

In line with Safran Electrical and Power (SEP) vision, the Customer Support and Services department integrates Safran Ventilation and Safran Electrical and Power aftermarket directorates into one global team. Based on a common front office, this new organization is responsible for customer support and sales development aiming to increase the services / MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Regional Head of Customer Support and Sales.

Responsibilities

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

Essential Functions:

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

o Responsible for customer satisfaction. Be the main point of contact between customers and Safran

Ventilation Systems/Safran Electrical & Power;

o Proposing dedicated recovery plan in the event of customer satisfaction below target objectives;

o Establishing a complete, comprehensive understanding of the customers, their organization and the key

individuals within it;

o Liaising with internal departments and team with the objective of timely resolving customer issues and

queries;

o Managing a structured, regular customer communication/visit schedule;

• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other adhoc duties as and when assigned by the Reporting Supervisor

Requirements

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

Operations & Customer Support Officer/ Admin (5 days/Flexi hrs/Queensway/utilities/ 3.5K)

Western Singapore | 830am–6pm (Mon–Fri) | Flexi, can start between 8-9am

Why Join:

• Join a leading power generator with a stable, growth-oriented career path and structured training — Open to 2-3 years of working experience
• Transparent progression, supportive culture, and comprehensive plant engineering exposure
• 1-2 interview rounds (Face to Face with supervisor, 1 round possible)
• A trainer will be assigned

Job Scope:

• Process the end-to-end customer onboarding process, ensuring smooth facilitation.
• Application processing (e.g., submission of documents to Singapore Power)
• Manual tracking and operational follow-ups
• Handling customer email queries
• Processing and fulfilling contracts
• Submitting documents and security deposits. Process forms (eg. GIRO)
• Reviewing and verifying service agreements

Requirements:

• O/N level or Diploma holder and experience in operations admin, tech savvy
• A good team player with analytical and problem-solving skills
• Flexible, decisive to deal with corperate clients
• Muti task and able to work at fast paced environment
• Attention to detail and accuracy in documentation.

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765