1,082 Helpdesk Analyst jobs in Singapore

We are seeking a highly skilled professional to fill the position of Application Support Engineer. As an L1+L2 App Support Engineer, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
• Maintain accurate documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Strong writing and communication skills.
• Expertise in troubleshooting and problem-solving with experience in identifying and resolving complex technical issues.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is advantageous.
• Prior experience in supporting web applications is essential.
• Prior experience in FinTech projects would be beneficial.

In this role, you will be the main point of contact for customers, providing them with exceptional service and support.

• You will deal directly with customers through various channels, including phone, email, and face-to-face interactions.
• Obtain and evaluate all relevant information to effectively handle customer inquiries and provide solutions.
• Perform customer verification processes to ensure accurate identification.
• Set up new customer accounts and maintain accurate records of customer interactions and transactions.
• Assist with administrative tasks, such as data entry and report generation.
• Communicate and coordinate with internal departments to ensure seamless customer service.
• Provide feedback on the efficiency of the customer service process to drive improvement.

• Minimum 2 years of relevant working experience in a customer-facing role.
• Minimum Diploma qualification or higher.
• Positive working attitude and excellent communication skills.
• Strong knowledge of customer service principles and practices.
• Proficient in both English and Mandarin (spoken and written).
• Basic IT skills required for administrative tasks.
• Able to work flexible hours, including weekends and public holidays.

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization.

We are an equal opportunities employer and welcome applications from diverse candidates.

**Job Description:**

A Desktop Support role involves providing technical assistance to users, ensuring smooth operation of computer systems and software applications. Key Responsibilities include:

1. Troubleshooting hardware and software issues
2. Configuring and maintaining desktop computers
3. Resolving user complaints in a professional and timely manner
4. Maintaining accurate records of incidents and resolutions

The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. Relevant qualifications include:

• Degree in Computer Science or related field
• Certification in Desktop Support or IT

**Benefits:**

This role offers competitive compensation, opportunities for career growth and professional development, and a dynamic work environment.

**Others:**

The successful candidate will be required to undergo training and must have a good understanding of computer systems and software applications.

Job Overview:

We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to end-users.

• Receive, prioritize, document, and actively resolve end-user help requests
• Escalate incidents when necessary to maintain customer satisfaction and SLA expectations
• Perform imaging and re-imaging of devices
• Conduct asset inventories and perform technical escalation to 3rd party vendors or resolver groups
• Update incident records and create work instructions as needed
• Document standards and procedures

• Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Excellent communication and problem-solving skills

This role offers the opportunity to work with a dynamic team and gain valuable experience in technical support.

• A collaborative and supportive work environment
• Ongoing training and development opportunities

We are seeking a highly skilled Help Desk Specialist to provide exceptional customer service to our clients via phone, email, and in-person interactions.

We are seeking a highly skilled professional to provide exceptional customer service and technical support for end-users.

Key Responsibilities:

• Deliver top-notch customer service and technical assistance via various communication channels.
• Support desktops, laptops, printers, scanners, and other hardware components.
• Install, re-install, troubleshoot, and reconfigure Microsoft Windows and Microsoft applications.
• Resolve complex issues independently and with minimal supervision.
• Stay up-to-date with the latest technology trends and best practices in ITIL and customer service.

Requirements:

• Background in IT or at least one year of relevant working experience.

Preferred Skills:

• Technical troubleshooting
• Hardware maintenance
• Operating Systems management
• Software installation and configuration
• Customer service and relations
• Teamwork and collaboration

The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a passion for staying current with emerging technologies.

Job Title: Help Desk Specialist

As a skilled Help Desk Specialist , you will provide technical assistance to clients in installing, configuring, and troubleshooting computer systems, mobile devices, and other tech products.

Key Responsibilities:

• Installation, configuration, and troubleshooting of computer hardware and software.
• Liaise with vendors on new IT purchases and implementations.
• Provide excellent problem-solving and communication skills to resolve client issues.
• Manage and maintain tracking systems, wiring, and asset tracking.
• Collaborate with the team to ensure reliability and critical thinking in resolving technical issues.

Requirements:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician.
• Good understanding of computer systems, mobile devices, mobile applications, and other tech products.
• Knowledge in network system security.
• Excellent problem-solving and communication skills.

Job Description

• As a Help Desk Specialist, you will be responsible for delivering exceptional customer service and support.
• You will respond to customer inquiries via phone or email and provide follow-up on their concerns.
• Process customer requests promptly and accurately, including managing Purchase orders.
• Support clients with AOG requirements and handle complaints in a professional manner.
• Perform other duties as assigned, such as maintaining records of customer interactions.

Required Skills and Qualifications

• You must have experience in customer service activities.
• Familiarity with ERPs and Microsoft Office suite is essential.
• Strong verbal, written communication, and presentation skills are required, with a focus on quality and customer service.
• Maintain excellent customer service skills and deal tactfully with customers.

Benefits

• You will have the opportunity to work in a dynamic environment with a team-oriented culture.
• You will receive training and development opportunities to enhance your skills and knowledge.
• You will be part of a company that values customer satisfaction and loyalty.

Others

• This role requires a high level of organization and attention to detail.
• You will need to be able to multitask and prioritize tasks effectively.
• You will be working in a fast-paced environment, so flexibility and adaptability are essential.

We are seeking a highly skilled professional to fill the role of Technical Support Specialist. This position offers an exciting opportunity for someone who thrives in a fast-paced environment and excels at providing top-notch technical assistance to clients.

Main Responsibilities:

• Manage the installation, configuration, testing, and operations of client platforms.
• Troubleshoot and resolve client platform-related incidents; provide temporary and/or permanent fixes.
• Handle service requests and provide timely status updates to relevant stakeholders.
• Monitor and document system configurations, ensuring compliance with agreed service levels.
• Participate in client platform implementation and upgrade projects.
• Conduct research and evaluation of new client platform tools.
• Provide systems-related technical advice to customers or project teams.
• Manage client platform systems, including changes via the formal change request process.
• Prepare and deliver regular status and performance reports.
• Perform pre-sales support tasks related to client platforms.

Mandatory Skills:

• Strong knowledge of Windows 10.

Preferred Skills:

• Familiarity with Windows 11.

Requirements:

• Standby Duty: Required (24 x 7).

About this Role:

This is an exceptional opportunity to work with a leading provider of innovative solutions in Singapore. Our team is dedicated to delivering high-quality services and solutions to our clients.