5,809 Helpdesk Analyst jobs in Singapore

Our client, a well-established firm is seeking to recruit for an IT Helpdesk support analyst for their organisation.

Location: Central Singapore

Responsibilities:

• Attend to first and second level technical support for end-users and also to maintenance and troubleshooting of issues onsite
• Manage service requests
• To ensure that the service standard in aligned to the SLA
• Work with internal teams to resolve cross-functional issues
• Provide training to users on adoption of new technologies and initiatives on a firmwide basis
  To perform other duties and responsibilities as assigned

Requirements:

• Degree or Diploma in IT or other relevant discipline
• Candidates are preferred to have prior experience in desktop support, with good working knowledge in Windows OS
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude
• Good communication skills and ability to work well in a team

Job Description & RequirementsTechnical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)

nstall, configure and support all Microsoft Windows and Apple MacOS user operating systems.

stall. Configure and support Microsoft 365 software and Services.

stall, configure and support 3rd party software.

tend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

Submit ITSM tickets for all support tasks

NA

• Date Posted

September 2, 2025
- Location

Islandwide
- Offered Salary:

$3150 - $3150 / month
- Experience

1
- Qualification

Diploma
- Position Level

Executive
- Number Of Vacancies

4

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

We are seeking a Help Desk Support Specialist to provide exceptional customer support and services.

• Assist and respond to customers’ inquiries and complaints with patience and professionalism.
• Generate catering orders and quotations, ensuring timely delivery and satisfaction.
• Coordinate food tasting sessions with customers as required, providing personalized service.
• Liaise with other departments to resolve any issues related to catering orders, promoting seamless collaboration.
• Work closely with external suppliers to arrange logistics and catering items, maintaining efficient relationships.
• Provide support and assistance to team members as needed, fostering a collaborative environment.
• Perform additional duties assigned by superiors, demonstrating adaptability and flexibility.

• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Strong problem-solving and analytical skills, with a focus on delivering solutions that meet customer needs.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• High level of proficiency in Microsoft Office and Google Suite applications.
• Demonstrated experience in customer service or a related field, with a proven track record of success.

• A dynamic and supportive work environment, with opportunities for growth and professional development.
• A competitive salary and benefits package, including medical and dental coverage.
• The chance to work with a talented team of professionals, passionate about delivering exceptional customer experiences.

Customer service is the backbone of any successful business, and we are seeking a skilled Help Desk Support Specialist to provide exceptional support to our customers.

• Respond to customer inquiries and resolve issues efficiently and effectively.
• Communicate with customers via phone, email, and other communication channels to handle requests and concerns.
• Manage and maintain accurate records of customer interactions and issue resolutions.

• High school diploma or equivalent qualification.
• At least one year of experience in customer-facing roles or help desk environments.

This role offers opportunities for career growth and development, as well as a competitive salary and benefits package.

Please note that this job description may be subject to change based on business needs.

We are seeking an experienced Help Desk Technician to provide top-notch technical support to our customers. This role requires strong problem-solving skills and the ability to work independently in a fast-paced environment.

Job Description & Requirements

Job Responsibilities

Application Support

• Install other 3-party applications upon request. Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.
• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.
• Daily Firewall Security Checks.
• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.
• Daily Firewall Security Checks Report.
• Daily Helpdesk Ticket Report.
• Weekly Helpdesk Ticket Report.
• Monthly Helpdesk Ticket Report.
• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

Job Type: Full-time

Pay: $3, $3,200.00 per month

Work Location: In person

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

NA

• Date Posted

September 16, 2025
- Location

Islandwide
- Offered Salary:

$3100 - $3200 / month
- Experience

1
- Qualification

Diploma
- Position Level

Executive
- Number Of Vacancies

4

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).