814 Helpdesk Analyst jobs in Singapore

Job Title: Help Desk Specialist

We are seeking a motivated and detail-oriented individual to fill the role of Help Desk Specialist. This junior-level position is ideal for candidates who are eager to learn and grow in the field of IT support.

Key Responsibilities:

• Maintain a professional demeanor at all times and adhere to company policies and procedures.
• Perform basic computer operations and tasks with efficiency and accuracy.
• Develop strong problem-solving skills and demonstrate logical thinking.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Demonstrate a willingness to learn and adapt to new technologies and systems.
• Visit customer sites to record and maintain data, and perform simple computer tasks as needed.
• Assemble and test low-voltage cables such as network cables and serial data cables, with training provided.
• Perform basic troubleshooting of computer hardware and related devices, with training provided.
• Demonstrate a strong understanding of electronics and mechanical concepts.
• Possess excellent communication and interpersonal skills.
• Show a high level of enthusiasm and dedication to delivering exceptional customer service.
• Fulfill additional responsibilities as assigned by management.

Requirements:

• A polytechnic diploma or equivalent qualification.
• An ITE graduate with relevant experience.
• Proficiency in English language.
• A valid driver's license (an advantage).

We are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have at least 2 years of equivalent work experience in operations support, with knowledge of office automation tools and MS Operating Systems.

• Provide exceptional customer service skills to effectively interact with team members and stakeholders.
• Demonstrate excellent analytical and problem-solving skills to troubleshoot complex issues.
• Be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work independently and be a team player, willing to learn and adapt to new systems and processes.
• Be available on 24/7 standby or on shift/rotation to attend to emergency service/issues or additional scheduled work arrangement.

Benefits: This is a great opportunity for someone who wants to develop their technical skills and make a real difference in the workplace. If you have a passion for delivering exceptional customer service and want to work in a fast-paced environment, this could be the role for you.

We are seeking a Customer Service Representative to deliver exceptional customer experiences and resolve service-related issues in a timely and professional manner.

This role is ideal for individuals who excel at providing quality support, resolving complex problems, and exceeding customer expectations.

• Provide superior customer service by addressing customer inquiries and resolving service-related issues efficiently.
• Investigate service incidents and provide comprehensive tracing services to customers, adhering to established standards and processes.
• Develop strong relationships with customers by understanding their unique needs and delivering tailored solutions.
• Support the contact center during peak periods, responding to customer queries on products, services, and other information in a timely and professional manner.

• Critical Thinking Skills
• Problem-Solving Abilities
• Effective Communication Skills
• Customer Relationship Building
• Servant Leadership
• Service Quality Assurance
• Quality Management Systems
• Incident Investigation
• Conflict Resolution
• Performance Metrics Analysis

As a valued member of our team, you will have access to ongoing training and development opportunities, allowing you to enhance your skills and advance your career.

You will also be part of a dynamic and supportive work environment, where collaboration and teamwork are highly valued.

In addition, you will enjoy a competitive compensation package, including benefits and perks that reflect our commitment to your well-being and success.

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing division, you will be responsible for delivering exceptional service to our customers through various communication channels.

Key Responsibilities:

• Manage and resolve customer inquiries and complaints in a timely and professional manner.
• Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes efficiently and accurately.
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
• Ensure compliance with standard operating procedures and maintain accurate records.
• Provide administrative support as needed and act as backup for other team members when required.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Systematic and meticulous approach to work.
• Good initiative and desire for continuous learning.

Benefits:

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop skills and advance in your career.
• Competitive compensation package.

How to Apply:

Interested applicants should submit their resume in MS Word format to the designated contact person.

Only shortlisted candidates will be notified.

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R

• Microsoft Office
• Microsoft Excel
• Ability To Work Independently
• Sales Engineering
• Data Entry
• MS Word
• Cashiering
• Administrative Support
• Team Player
• Microsoft Word
• Customer Service
• Disposition
• Shipping

We are seeking a reliable and adaptable Customer Service Representative to handle calls and enquiries from the public.

Key Responsibilities:

• Provide information on services to patients and the public via the General Line and Appointment Line
• Assist in scheduling appointments for patients, provide information related to appointments or perform administrative duties as needed
• Perform various tasks such as filing referral documents, updating records, and maintaining department statistics reports
• Carry out other duties assigned by supervisor

This is an excellent opportunity to develop your customer service and administration skills in a fast-paced environment. We are looking for a motivated individual who can thrive in a team setting and meet the challenges of this role.

Required Skills:

• Administration
• Data Entry
• Adaptability
• Good Communication Skills
• Customer Satisfaction
• Statistics
• Team Player

Benefits:

This position offers a chance to grow professionally and personally, with opportunities to develop new skills and take on additional responsibilities.

Working Environment:

Our work environment is dynamic and fast-paced, providing an exciting challenge for individuals who thrive in this type of setting.

The Customer Experience Representative plays a pivotal role in delivering exceptional service to our valued clients. This involves actively listening to their needs and concerns, providing personalized support, and making informed recommendations to resolve issues efficiently.

• Manage customer inquiries and provide tailored solutions
• Maintain accurate documentation for costing, claims, and vehicle history
• Assist with vehicle check-in and handle walk-in and phone inquiries professionally
• Coordinate with the Supply Chain team for spare part procurement
• Perform administrative tasks including cash collection and report preparation
• Support service recovery and foster strong customer relationships

• Minimum NITEC in Automotive Technology or related field
• At least 3 years of experience in the automotive industry
• Valid Class 3 driving license

• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision
• Team player with a customer-centric approach
• Proficient in Microsoft Office
• Vehicle inspection and diagnostic skills
• Automotive repair knowledge

Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused representative to manage general enquiries of inbound calls and online enquiries. The ideal candidate will have a diploma or equivalent qualification, with preferably 1 to 2 years of working experience in a call centre environment and/or service related industry.

The successful candidate will be responsible for:

• Managing general enquiries of inbound calls and online enquiries
• Troubleshooting problems, and offering solutions while maintaining a positive and professional demeanor
• Handling other administrative functions

Requirements:

• Diploma / NITEC / GCE 'O' Level or equivalent
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Key Benefits:

• A dynamic and supportive work environment
• Ongoing training and development opportunities

Additional Information:

• Working hours: Mondays-Fridays from 8:15am to 5:45pm
• May require extended hours during peak periods

Job Overview

• This role is ideal for individuals who enjoy working with customers and providing them with solutions to their problems.

Key Responsibilities

• Answer customer calls in a timely and professional manner
• Issue sales orders and resolve any issues that may arise
• Respond to customer emails in a prompt and courteous manner
• Prepare quotations for customers as needed

Working Conditions

• Work in an indoor office environment
• Work on weekdays from 8:30am to 5:30pm, with alternate Saturdays from 8:30am to 12:30pm

Requirements

• Bachelor's degree in a related field or equivalent experience
• Excellent communication and problem-solving skills
• Ability to work in a team environment

Benefits

• A competitive salary ranging from $2200 to $2600
• The opportunity to work with a dynamic team and contribute to the success of the company

Other Information

• No charges will be incurred by candidates for any service rendered
• Candidates can send their resume to our consultant for consideration

Job Title: Technical Support Specialist

We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to our employees and ensuring the smooth day-to-day operations of our IT systems.

Key Responsibilities:

">
• Provide first-line technical support to end-users via phone, email, or in person.
">
• Diagnose and troubleshoot hardware, software, and networking issues.
">
• Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
">
• Install, configure, and maintain software applications, operating systems, and hardware components.
">
• Assist in setting up and maintaining network equipment such as printers, routers, and switches.
">
• Monitor system performance and ensure the availability of IT resources to users.
">
• Maintain and update internal knowledge base, documentation, and user manuals.
">
• Track and manage service desk tickets ensuring timely resolution and follow-up.
">
• Provide training and guidance to users on IT best practices and software usage.
">
• Maintain IT asset inventory and assist with hardware procurement.
">
• Ensure adherence to security protocols and best practices in IT operations.
">
• Assist with software updates, patches, and general system maintenance tasks.
">

Requirements:

">
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
">
• Proven experience as a Helpdesk Engineer, IT Support Technician, or similar role.
">
• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and networking protocols (TCP/IP, DNS, DHCP).
">
• Familiarity with troubleshooting software applications and diagnosing technical problems.
">
• Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
">
• Ability to prioritize tasks and manage multiple issues simultaneously.
">
• Familiarity with service desk software and ticket management systems.
">
• Strong attention to detail and problem-solving skills.
">
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
">

Please submit your detailed resume in MS Word format to include education level, working experiences, each employment background, reason for leaving each employment, last drawn salary, expected salary, and date of availability.