What Jobs are available for Helpdesk Analyst in Singapore?

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

• Technical support for notebooks and desktops (Dell, Lenovo, HP
• and Apple Devices)
• Install, configure and support all Microsoft Windows and Apple
• MacOS user operating systems.
• Install, Configure and support Microsoft 365 software and
• Services.
• Install, configure and support 3rd party software.
• Attend to all Information Technology Service Management (ITSM)
• tickets and resolve them, with SLA.
• Submit ITSM tickets for all support tasks.

Position Name : Help Desk Support Engineer

Work Location : Mandai WildLife Group

Salary : $3150 Per Month

Work Time :8.30am to 6pm (Monday to Friday)

Job Responsibilities:

• Technical support for notebooks and desktops (Dell, Lenovo, HP
• and Apple Devices)
• Install, configure and support all Microsoft Windows and Apple
• MacOS user operating systems.
• Install, Configure and support Microsoft 365 software and
• Services.
• Install, configure and support 3rd party software.
• Attend to all Information Technology Service Management (ITSM)
• tickets and resolve them, with SLA.
• Submit ITSM tickets for all support tasks.

Requirements: Minimum Diploma and Above

Our client, a well-established firm is seeking to recruit for an IT Helpdesk support analyst for their organisation.

Location: Central Singapore

Responsibilities:

• Attend to first and second level technical support for end-users and also to maintenance and troubleshooting of issues onsite
• Manage service requests
• To ensure that the service standard in aligned to the SLA
• Work with internal teams to resolve cross-functional issues
• Provide training to users on adoption of new technologies and initiatives on a firmwide basis
  To perform other duties and responsibilities as assigned

Requirements:

• Degree or Diploma in IT or other relevant discipline
• Candidates are preferred to have prior experience in desktop support, with good working knowledge in Windows OS
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude
• Good communication skills and ability to work well in a team

Job Responsibilities

Application Support

• Install other 3-party applications upon request.
• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc.
• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

NA

• Date Posted

September 16, 2025
- Location

Islandwide
- Offered Salary:

$3100 - $3200 / month
- Experience

1
- Qualification

Diploma
- Position Level

Executive
- Number Of Vacancies

4

Job Description & Requirements

Job Responsibilities

Application Support

• Install other 3-party applications upon request. Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. Making support request to issues related to Microsoft Office 365 platform.
• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.
• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.
• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.
• Daily Firewall Security Checks.
• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.
• Daily Firewall Security Checks Report.
• Daily Helpdesk Ticket Report.
• Weekly Helpdesk Ticket Report.
• Monthly Helpdesk Ticket Report.
• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

Job Type: Full-time

Pay: $3, $3,200.00 per month

Work Location: In person

Job Responsibilities

Application Support

• Install other 3-party applications upon request. • Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. • Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

• Monthly Random Laptop Checks.

• User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

• Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

• Fault reporting: VPN, Internet Connection.

• Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

• Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

• Create KnowBe4 User.

• Daily Firewall Security Checks.

• Daily Sign-In Checks.

3CX Support

• Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

• Daily Sign-In Logs Report.

• Daily Firewall Security Checks Report.

• Daily Helpdesk Ticket Report.

• Weekly Helpdesk Ticket Report.

• Monthly Helpdesk Ticket Report.

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

Job Description & Requirements

Job Responsibilities

Application Support

* Install other 3-party applications upon request. Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRIQ Ticketing, etc. Making support request to issues related to Microsoft Office 365 platform.

* Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

* Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

* Monthly Random Laptop Checks.

* User Administration: Staff On-boarding, Staff Off- boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

* Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

* Fault reporting: VPN, Internet Connection.

* Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

* Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

* Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.

* Create KnowBe4 User.

* Daily Firewall Security Checks.

* Daily Sign-In Checks.

3CX Support

* Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

* Daily Sign-In Logs Report.

* Daily Firewall Security Checks Report.

* Daily Helpdesk Ticket Report.

* Weekly Helpdesk Ticket Report.

* Monthly Helpdesk Ticket Report.

* Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.

* Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

* Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

Job Type: Full-time

Pay: $3, $3,200.00 per month

Work Location: In person

About the role

We are seeking an enthusiastic and experienced Help Desk IT Support to join our team at Aptsys Technology Solutions Pte Ltd. As a full-time position based in Ang Mo Kio, North-East Region, you will be responsible for providing high-quality IT support and troubleshooting to our clients.

What you'll be doing

1. Respond to and resolve incoming IT support requests from users in a timely and efficient manner
2. Diagnose and troubleshoot hardware, software, and network issues
3. Provide step-by-step guidance and training to users on the operation of various IT systems and applications
4. Escalate complex issues to the appropriate technical teams for further investigation and resolution
5. Maintain detailed records of all support activities and incidents
6. Continuously improve IT support processes and procedures to enhance the user experience

What we're looking for

1. Minimum 1 years of experience in a similar IT support role
2. Strong troubleshooting and problem-solving skills with a keen attention to detail
3. Excellent communication and interpersonal skills to effectively interact with users at all levels
4. Working knowledge of common hardware, software, and network technologies
5. Ability to multitask and prioritise tasks in a fast-paced environment
6. Diploma in Information Technology or a related field

What we offer

At Aptsys Technology Solutions, we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits to support your work-life balance.

About us

Aptsys Technology Solutions Pte Ltd is a leading provider of innovative IT solutions and services. With a dedicated team of experts, we strive to deliver cutting-edge technology that empowers our clients to achieve their business goals. Our mission is to be the trusted partner in transforming organisations through the power of technology.

Apply now for this exciting opportunity to join our growing team