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Responsibilities

• Dedicated onsite Lead reporting to Service Delivery Manager
• Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met
• Monitor all team members’ performance and provide necessary advice and guidance
• Organize regular meeting and trainings to share with team members new techniques and methods to fulfil the SOP’s and SLA requirements
• Perform regular check of the operations to discover areas of weaknesses and fortify them
• Work alongside with the Service Delivery Manager, Service Desk Lead and customer resolver group on the service quality and improvement plan
• Submit reports on a regular basis to the Service Delivery Manager and customer management
• Provide solution to any complex IT issues escalated by the team members
• Suggest appropriate technologies to customer to be adopted to meet present and future demands of the business
• Perform regular appraisal of team member’s performance and devise strategies to help with improvement
• Analyse and provide new ideas for service improvement
• Manage staff movement and keep track of daily attendance and activities
• Perform other task that may be assigned by the Service Delivery Manager to fulfil customer satisfaction
• Implement and execute the SOP ensure customer satisfaction
• Lead and oversee daily IT Asset Management operations, ensuring accurate tracking, ownership, and documentation of all IT assets
• Ensure proper implementation of asset lifecycle processes including asset receipt, tagging, deployment, movement, recovery, and disposal
• Conduct regular asset checks, reconciliation checks, and discrepancy investigations
• Drive improvements in asset management processes, controls, and documentation to strengthen governance and operational efficiency

Requirements:

• Bachelor Degree in Information Technology/Information System/Computer Science.
• Business IT or other relevant disciplines.
• ITIL 3 or 4 Foundation Certified.
• More than 5 years IT outsourcing experience with proven track records preferred
• Possess a full and broad understanding of services including EUC, System and Network technologies.
• Technical knowledge in IT technology (EUC, System, Network, Backup/Restore).
• Strong Technical knowledge in Windows OS, Power Shell Script, etc.
• IT Services Management experience.
• Strong customer service focus. Self-motivated and pro-active in resolving issues and identifying new opportunities on the account.
• Effective interpersonal skills, both written and presentation.
• Strong analytical and problem solving skills, combines with the ability to provide quick resolution to problems.

Job Description

This role exists to define, standardize, and evolve the enterprise middleware and integration architecture to support growing digital, partner, and internal platform demands. As systems scale in volume and complexity, the organization requires a cohesive architecture that ensures reliability, security, and reuse across services and integrations. The role provides technical leadership to align business requirements with cloud-native, API-driven solutions while reducing operational risk and complexity.

Accountabilities:

Areas this person needs to own

1.    Enterprise middleware and integration architecture strategy.

2.    API and microservices architecture governance.

3.    Platform scalability, resilience, and non-functional standards.

4.    Security, compliance, and architectural best practices.

5.    Technical leadership and cross-team alignment.

Responsibilities:

1.    Define and maintain reference architectures, design standards, and patterns for middleware, APIs, and distributed systems.

2.    Architect cloud-native, containerized services and integration solutions that are scalable, secure, and highly available.

3.    Govern API lifecycle management, including design guidelines, versioning strategies, traffic management, and consumption models.

4.    Collaborate with DevOps, security, and operations teams to ensure observability, automation, and platform readiness for production workloads.

5.    Provide architectural guidance, conduct design reviews, and mentor engineering teams while engaging stakeholders and vendors as required.

Qualifications

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• Strong proficiency in Go (Golang) with hands‑on experience building backend services
• Solid understanding of RESTful API design and implementation
• Experience with microservices architecture and service‑to‑service communication
• Strong knowledge of concurrency , goroutines , and channels in Go
• Proficiency in SQL and/or NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB, Redis)
• Experience with containerization (Docker) and basic Kubernetes concepts
• Familiarity with Git and modern CI/CD pipelines
• Understanding of authentication, authorization, and security best practices
• Ability to write clean, testable, and maintainable code (unit and integration testing)

Preferred / Nice‑to‑Have Qualifications

• Experience with cloud platforms (AWS, Azure, or GCP)
• Knowledge of event‑driven architectures (Kafka, RabbitMQ, NATS, etc.)
• Experience with API gateways , service meshes, or reverse proxies
• Familiarity with observability tools (logging, metrics, tracing – Prometheus, Grafana, OpenTelemetry)
• Prior experience supporting high‑availability or high‑throughput systems
• Exposure to DevOps practices and production troubleshooting

Soft Skills

• Strong problem‑solving and analytical skills
• Ability to work independently and collaborate in cross‑functional teams
• Clear communication and documentation skills

• Ownership mindset and attention to production quality

This role will be based at client site. Associate Network Engineer is responsible for supporting and maintaining mission-critical Wireless network infrastructure. The role involves troubleshooting, maintenance, incident response, preventive maintenance, implementation activities, vendor coordination, and support for large-scale wireless environments operating in a 24/7 environment.

•Support day-to-day operations of wireless infrastructure including Cisco Wireless solutions, Aruba solutions, switches, firewalls, captive portals, and authentication systems.
•Perform troubleshooting for Wireless connectivity issues, DNS, DHCP, captive portal access, OTP login issues, VLAN routing, authentication failures, and internet access problems.
•Manage service technical escalations and support major incident troubleshooting during service disruptions.
•Support preventive maintenance, firmware upgrades, patching, and technology refresh activities for wireless and network infrastructure.
•Support WLC upgrade activities including Access Point image updates, failover testing, rollback planning, and validation activities.
•Work closely with vendor TAC such as Cisco TAC and Aruba TAC for issue analysis and problem resolution.
•Perform root cause analysis (RCA) and prepare incident reports, technical findings, and preventive recommendations.
•Support implementation activities including Access Point deployment, switch replacement, firewall migration, SSL certificate updates, and network migrations.
•Coordinate with stakeholders, vendors, contractors, and facility management teams during maintenance and implementation activities.
•Support testing activities such as congestion testing, failover testing, WiFi roaming optimization, and POE/network validation.
•Monitor infrastructure health using tools such as Catalyst Center, AirWave, SevOne, LogicMonitor, NetAlly.
•Fluent in ITSM Incident, Change Management, Service Request platforms such as ServiceNow.
•Maintain technical documentation including install plans, diagrams, inventory records, validation evidence, and maintenance reports.
•Support after-office-hour maintenance windows, standby support, and emergency troubleshooting activities.
•Ensure compliance with operational governance, safety requirements, and change management procedures.

Diploma, Higher NITEC, or equivalent qualification in IT or related discipline.

Basic knowledge of networking, WiFi, internet connectivity, and endpoint devices.
Experience in Service Desk, Helpdesk, NOC, or customer support environments preferred.
Good communication, coordination, and customer service skills.
Familiarity with ServiceNow or ITSM ticketing systems is advantageous.

Work Arrangement
Onsite support role
May require standby support, shift work, and after-office-hour maintenance activities depending on operational requirements.

About the Role

We are building an AI-powered, multi-modal RAN optimisation platform and need a technically sharp junior engineer to help design, train, and deploy language model components at the core of the system. You will work on SLM/LLM selection, fine-tuning, RAG pipeline construction, and production-grade hallucination mitigation.

Key Responsibilities

• Evaluate, benchmark, select, deploy and optimise SLMs and LLMs (e.g., Phi-3, Mistral 7B, Llama 3.x, Qwen 2.5) for telecom-domain tasks including prompt-based optimisation, KPI anomaly explanation, and configuration audit, within on-prem/private cloud environments with GPU acceleration.
• Design and implement RAG pipelines integrating PM/CM/FM data, drive test logs, and vendor documentation as retrieval corpora; manage chunking, embedding, and vector store selection.
• Apply LoRA and QLoRA fine-tuning to adapt foundation models on operator-specific network datasets; manage training runs, hyper-parameter sweeps, and evaluation harnesses.
• Implement and maintain hallucination mitigation strategies: grounded generation, self-consistency checks, retrieval verification, confidence scoring, output guardrails, model drift and prompt failure.
• Contribute to the model governance pipeline: versioning, shadow-mode evaluation, A/B comparison, and promotion criteria for production deployment.
• Collaborate with RAN and data engineering teams to ensure model inputs align with real-world PM counter formats, CM schemas, and FM alarm structures.
• Develop AI agent workflows capable of interacting with telemetry, optimisation engines, RCA workflows, and network automation systems using controlled tool invocation and approval guardrails.

Requirements: 

• 1–3 years of hands-on ML/NLP engineering experience (internships and research projects count).
• Strong Python; practical experience with HuggingFace Transformers, PEFT/LoRA, and at least one vector DB (Chroma, Weaviate, pgvector, or similar).
• Solid understanding of transformer architecture, attention mechanisms, tokenisation, and fine-tuning paradigms (SFT, instruction tuning, RLHF basics).
• Experience building or productionising RAG systems: document ingestion, chunking strategy, embedding model selection, retrieval evaluation (MRR, NDCG, faithfulness).
• Familiarity with hallucination failure modes and at least one mitigation approach in production (citation grounding, chain-of-thought, self-RAG, or ROME/MEMIT-style factual correction).
• Comfortable with experiment tracking (MLflow, W&B) and reproducible training workflows.
• Familiarity with containerized AI workloads using Docker and Kubernetes.
• Understanding of GPU scheduling, model serving frameworks (vLLM, Triton, TGI, Ollama, or similar).
• Awareness of responsible AI practices, model governance, prompt security, and data privacy considerations in enterprise environments.

Good to Have:

• Exposure to structured, semi-structured, and time-series data formats; familiarity with data lakehouse architectures and data pipeline concepts is an added advantage.
• Experience with quantisation (GPTQ, AWQ, bitsandbytes) for edge or on-premises inference.
• Published work, GitHub contributions

This role exists to design, build, and operate scalable, reliable, and observable integration solutions across enterprise platforms. As digital services expand, this role ensures seamless system connectivity using API-led and event-driven architectures, while leveraging cloud-native technologies. The Senior Integration Specialist drives implementation excellence in middleware and integration services while ensuring strong observability, performance, and operational stability. 

Accountabilities 

• Delivery of scalable and resilient integration solutions. 

• Implementation of API, microservices, and event-driven architectures. 

• Platform reliability, observability, and operational excellence. 

• Adherence to security, compliance, and integration standards. 

• Continuous improvement of integration patterns and practices. 

Responsibilities 

• Design, develop, and maintain integration services using Java and Go. 

• Build and deploy containerized applications on OCP (OpenShift) / Kubernetes platforms. 

• Implement API-based and event-driven integration solutions across systems and partners. 

• Ensure solutions meet non-functional requirements including performance, scalability, and resilience. 

• Implement observability practices using tools such as Splunk and other monitoring/telemetry platforms (logs, metrics, traces). 

• Support production systems by troubleshooting integration issues and improving system reliability. 

• Collaborate with DevOps teams to enable CI/CD pipelines, automation, and infrastructure readiness. 

• Apply security best practices in APIs, integrations, and data exchange. 

• Participate in design reviews and contribute to improving integration standards and reusable components. 

• Mentor junior engineers and promote best practices in development and operations. 

Team Scope / Stakeholders 

• Engineering & Development Teams 
  Works with backend and application teams to design and implement robust integration services and APIs. 

• DevOps & SRE 
  Collaborates on CI/CD, deployments, monitoring, and reliability of integration platforms. 

• Security & Risk 
  Ensures integrations comply with enterprise security policies and data protection requirements. 

• Business & Product Stakeholders 
  Translates business requirements into scalable and efficient integration solutions. 

• Architecture & Governance 
  Aligns implementation with enterprise architecture standards and approved patterns. 

• External Partners 
  Supports integrations with vendors, partners, and third-party systems. 

Minimum Profile / Track Record 

• 6–10 years of experience in integration, middleware, or backend engineering roles. 

• Strong hands-on experience in Java and/or Go programming. 

• Proven experience building and deploying applications on Kubernetes / OpenShift (OCP) platforms. 

• Experience in implementing API, microservices, and/or event-driven architectures. 

• Practical experience with observability tools such as Splunk, Prometheus, Grafana, or similar. 

• Strong understanding of REST APIs, messaging systems, and integration patterns. 

• Experience working in cloud-native and distributed systems environments. 

• Familiarity with CI/CD pipelines, DevOps practices, and automation tools. 

• Strong troubleshooting and problem-solving skills in production environments. 

• Experience working in enterprise or large-scale environments is preferred. 

The Lead CRM Engineer owns the reliability, scalability, and delivery of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business. 

The role focuses on ensuring stable, high-performing, and resilient CRM/OM platforms, leading engineering execution across customer, product, order lifecycle, and billing integration domains. Operating within a DevOps model, the Lead CRM Engineer drives production excellence through observability, incident management, and engineering best practices, while mentoring engineers and improving system reliability at scale. 

Responsibilities:   

1. Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration 

1. Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration 

1. Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners 

1. Ensure API reliability, versioning, and backward compatibility across services 

1. Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes 

1. Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows 

1. Lead DevOps including on-call support, incident response, root cause analysis (RCA), and implementation of preventive fixes 

1. Reduce recurring incidents through systemic improvements and observability insights 

1. Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting 

1. Drive improvements in CI/CD pipelines, release automation, and deployment governance 

1. Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance 

1. Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices 

1. Mentor engineers and guide team in debugging, system design, and production readiness 

1. Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences 

Qualifications  

• Bachelor’s degree in Computer Science, Software Engineering, or related field 

• 6–10 years of experience in professional software engineering with strong preference CRM, BSS, or other large-scale enterprise platforms 

• Strong hands-on expertise in Java, Spring Boot, REST APIs, microservices, and distributed systems 

• Advanced SQL expertise in PostgreSQL and/or Oracle including performance tuning, query optimization and database administration   

• Proven experience operating services on Kubernetes-based platforms and cloud environments, preferably AWS  

• Experience working in Agile/Scrum teams within telecom BSS/OSS domains such as CRM, billing, order management 

• Hands-on experience with workflow-driven systems and orchestration engines 

Role Summary

The ManagedServices Innovation & Enablement Consultant is an internal-facing rolefocused on maximizing the value the organization extracts from the ServiceNowplatform to strengthen its Managed Services portfolio across Cyber,Infrastructure, Data & AI, and other business units. This role acts as thebridge between the ServiceNow Enterprise Architecture function and the variousManaged Services business units, translating new ServiceNow platformcapabilities into practical, sellable service enhancements, automationopportunities, and portfolio differentiators.

Key Responsibilities

Cross-BU Opportunity Discovery

·   Partner with service lines’ leads across Enterprise Business Group(EBG) to understand current service delivery pain points, manual processes, andportfolio gaps.

·   Run internal discovery sessions to map business unit operationalworkflows against ServiceNow's evolving feature set, including ITOM, SecOps,AIOps, HAM/SAM, CMDB, App Engine, and Now Assist.

·   Maintain a living backlog of platform capability-to-serviceopportunities, prioritized by impact, feasibility, and strategic relevance tothe managed services portfolio.

Feature-to-Service Translation

·   Track new ServiceNow releases, modules, and roadmap developments,assessing their relevance to existing and emerging managed services offerings.

·   Translate platform features into concrete service enhancements,such as AI-assisted incident triage, proactive event correlation, automatedcompliance workflows, asset visibility, and security operations orchestration.

·   Develop internal capability briefs, value narratives, and use-casesummaries that business unit leaders can adapt in their own solutionpositioning.

Rapid Prototyping and Internal Proof of Value

·   Build lightweight internal demos, mock workflows, or sandbox usecases to validate feature-to-service ideas before formal handoff to theEnterprise Architecture team.

·   Work closely with the ServiceNow Architect to confirm technicalfeasibility, governance alignment, and platform fit, while not owning thearchitecture or implementation.

·   Gather structured feedback from stakeholders across business unitsand refine concepts before recommending wider investment or rollout.

Portfolio Enablement and Knowledge Sharing

·   Create internal enablement assets, playbooks, battlecards, andbriefing materials to help managed services teams explain and position newServiceNow-powered capabilities.

·   Facilitate internal workshops, showcase sessions, andknowledge-sharing forums to promote awareness of newly available platformcapabilities.

·   Serve as the internal point of contact for evaluating whetherspecific managed services ideas can be supported or enhanced by ServiceNow.

Portfolio Roadmap Contribution

·   Feed validated opportunities into the managed services portfolioroadmap in collaboration with presales, portfolio owners, and business unitleaders.

·   Track adoption, operational impact, and differentiation value ofimplemented enhancements to inform prioritization of future initiatives.

·   Provide input into ServiceNow module, licensing, and capabilityinvestment decisions based on cross-business-unit demand and service strategy.

Required Skills andQualifications

·   5+ years of experience in the ServiceNow ecosystem acrossconsulting, presales, platform ownership, managed services, or solutionenablement roles.

·   Working knowledge of at least two key ServiceNow domains, such asITSM, ITOM, SecOps, CMDB, HRSD, SPM, or App Engine.

·   ServiceNow Certified System Administrator (CSA); CertifiedImplementation Specialist (CIS) is an advantage.

·   Prior experience in portfolio strategy, practice development,innovation enablement, or internal product incubation.

·   Familiarity with AIOps, GenAI or Now Assist, automation-firstservice models, or security workflow orchestration.

·   Experience in internal go-to-market enablement, service packaging,or capability development within a multi-business-unit services environment.

·   Strong understanding of managed services operating models in oneor more domains, such as Cybersecurity, Infrastructure Operations, DigitalWorkplace, or Data & AI.

·   Demonstrated ability to translate technical platform capabilityinto service propositions, operational improvements, or commercially relevantportfolio enhancements.

·   Strong internal stakeholder management skills, with the ability towork effectively across business leaders, architects, presales teams, andservice delivery teams.

·   Excellent workshop facilitation, presentation, and storytellingskills for both technical and non-technical internal audiences.

Role Mission:  

• Define and drive the enterprise middleware strategy aligned to business goals, cloud adoption, API-first architecture, and integration modernization. 

• Set architectural standards, design patterns, and best practices across APIs, integration, messaging, and event platforms; ensure solutions are scalable, secure, and resilient. 

• Ensure high availability, observability, performance, and operational readiness of middleware platforms in production, meeting SLAs for mission-critical systems. 

• Lead modernization initiatives (legacy to cloud, monolith to microservices, on-prem to Kubernetes), evaluate new technologies, and continuously improve platform capabilities. 

• Coach architects and engineers, influence cross-functional teams, and work closely with business, security, infrastructure, and vendors to deliver high-impact integration outcomes. 

Accountabilities:  

1. Middleware Platform Ownership 

1. Architecture Governance & Standards 

1. Delivery & Operational Excellence 

1. Transformation & Modernization Execution 

1. People, Stakeholder & Vendor Leadership 

Responsibilities:  

1. Lead the design, review, and approval of middleware solutions, ensuring compliance with enterprise architecture, security standards, and non-functional requirements. 

1. Work closely with delivery teams to plan, prioritize, and execute API, integration, and messaging initiatives, providing hands-on guidance for complex or high-risk implementations. 

1. Oversee production readiness, capacity planning, DR strategies, and support models; act as the highest technical escalation point for middleware incidents and issues. 

1. Assess middleware products, cloud services, and open-source technologies; provide recommendations for adoption, replacement, or optimization based on cost, risk, and scalability. 

1. Establish best practices for DevSecOps, CI/CD, automation, documentation, and knowledge sharing; coach teams to improve engineering maturity and delivery consistency. 

Team Scope/ Stakeholders: 

1. Provide technical leadership and direction to middleware engineers, senior engineers, and solution architects across multiple delivery squads and platforms. 

1. Collaborate closely with Enterprise Architecture, Application Development, Cloud & Infrastructure, SRE, DevOps, Security, and Network teams to deliver integrated, end-to-end solutions. 

1. Work with L2/L3 support, NOC, and ITSM teams to ensure operational readiness, incident resolution, root cause analysis, and continuous service improvement. 

Minimum Profile/ Track Record: 

1. 8–12+ years of experience in enterprise middleware, integration, or platform engineering roles, with at least 5+ years in a senior technical leadership or principal architect capacity. 

1. Proven track record of designing and running large-scale middleware platforms covering API management, ESB/integration, messaging, and event-driven architectures in complex, high-volume environments. 

1. Demonstrated success leading legacy-to-cloud migrations, monolith to microservices transitions, and middleware modernization initiatives using cloud-native and container-based platforms. 

Responsibilities

• Administer and manage Microsoft Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft 365 services for staff, students, shared mailboxes, and generic accounts.

  Manage cloud-based messaging services and collaborate with vendors on Microsoft 365, Active Directory, Exchange Online, and email-related services.

  Manage staff and student account provisioning through the Account Provisioning System (APS), including Hire, Rehire, Transfer, and Termination processes, ensuring timely account creation, modification, and deprovisioning.

  Work closely with vendors to analyse, test, and implement APS enhancements, change requests, bug fixes, and system improvements.

  Administer Microsoft Authenticator and Multi-Factor Authentication (MFA), including supporting MFA registration, troubleshooting, and implementation of self-service MFA reset solutions.

  Manage staff and student account provisioning, shared mailbox administration, distribution groups, Microsoft 365 licensing, and access management.

  Troubleshoot Microsoft 365, Exchange Online, mail routing, authentication, and account-related issues, including Symantec Messaging Gateway (SMG) mail relay services.

  Coordinate with Microsoft Support and third-party vendors to investigate, troubleshoot, and resolve technical incidents and service requests.

  Perform system administration tasks including monitoring, housekeeping, reporting, logging, and operational maintenance to ensure service availability and compliance.

  Support administration of email security services, including antivirus, antispam, content filtering, attachment whitelisting, and email gateway configurations.

  Manage Exchange Online organization certificates and maintain scheduled synchronization and replication between Active Directory and Microsoft Entra ID.

  Manage and implement change requests through Jira (ITSM), ensuring proper documentation, testing, and deployment.

  Develop, review, and maintain Standard Operating Procedures (SOPs), technical documentation, and operational guidelines.

  Support student account housekeeping exercises, mail grouping activities, and account lifecycle management in accordance with institutional policies.

  Handle high-priority operational requests, including VIP and management-related account administration requests.

  Provide Level 1 and Level 2 operational support for Microsoft 365 messaging and identity services, ensuring timely resolution of incidents and service requests.

  Perform PowerShell administration and reporting to support Microsoft 365, Exchange Online, and Active Directory operational activities.

  Participate in service improvement initiatives, automation projects, and operational process enhancements to improve efficiency and user experience.

  Work collaboratively with internal stakeholders, vendors, and cross-functional teams to ensure the reliability, security, and continuous improvement of messaging and identity services.

Requirements:

• Bachelor's degree in Business Administration, Engineering, Management or related field preferred.
• At least 3 years of experience in Azure AD, Microsoft O365, Cloud Messaging Service, implementation, configuration, system design or related experience.
• Experience in applying Agile techniques to iteratively prioritize and define requirements.
• Excellent interpersonal and communication skills.