174 Customer Relationship Management jobs in Singapore

Customer Success Engineer/Technical Account Manager

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

As aCustomer Success Engineer, you’ll be a main technical point of contact for our clients. You’ll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

Please note:

We are open to considering full-time employees or those on a traineeship under our partnership with SGInnovate’s PowerX program .

This role is based in our Singapore office and requires frequent travel to various client sites that may not be easily accessible by public transport. We are specifically looking for candidates with a valid driver’s license and access to a personal car to perform job duties effectively.

What You Will Be Doing

• You’ll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
• Lead implementation and integration of our video analytics solutions into our customers’ workflows and systems.
• Travel to customer sites for implementations as needed.
• Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
• Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
• Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
• Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
• Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

• We get it, it's rare, but we are specifically looking for someone with a car for this position. It is a must have requirement.
• Demonstrated success in a customer success or technical account management role.
• Prior experience in software development and/or technical support.
• Excellent communication skills, a customer-first mentality, and a high dose of empathy.
• Experience with project management software (such as Jira, Confluence), and customer success metrics.
• Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
• A self-starter and someone with a growth mindset.

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low egos. Let us know if this sounds like you

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology and Consulting
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Ailytics by 2x

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Customer Engineer, Data Analytics and AI, Google Cloud Senior Customer Success Manager, LinkedIn Learning Customer Success Engineer (GenAI and Security) Customer Success Manager/ Account Manager 202507 Product Operation Specialist - Search Quality Customer Success Engineer, Data Centre #catalystWSP

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2 days ago Be among the first 25 applicants

Customer Success Engineer/Technical Account Manager

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

As aCustomer Success Engineer, you’ll be a main technical point of contact for our clients. You’ll lead platform implementations, then provide subsequent training and support as needed. This is an important role to our growth that blends customer-facing and behind the scenes responsibilities.

Please note:

We are open to considering full-time employees or those on a traineeship under our partnership with SGInnovate’s PowerX program .

This role is based in our Singapore office and requires frequent travel to various client sites that may not be easily accessible by public transport. We are specifically looking for candidates with a valid driver’s license and access to a personal car to perform job duties effectively.

What You Will Be Doing

• You’ll be the primary liaison for customers and their worksites; understanding specific needs and providing customized plans.
• Lead implementation and integration of our video analytics solutions into our customers’ workflows and systems.
• Travel to customer sites for implementations as needed.
• Conduct daily checks and maintenance on deployments, troubleshoot issues, and escalate matters to the CTO if required.
• Formulate training sessions and workshops to educate customers on utilization of our products and technologies.
• Contribute to the long term development of our customer success processes, blueprints, and best practices as the team evolves.
• Provide guidance to interns for daily tasks and impart your experience of video analytics with them.
• Stay informed about latest industry trends and video analytics developments in order to enhance our customer success strategies.

Our Ideal Requirements

• We get it, it's rare, but we are specifically looking for someone with a car for this position. It is a must have requirement.
• Demonstrated success in a customer success or technical account management role.
• Prior experience in software development and/or technical support.
• Excellent communication skills, a customer-first mentality, and a high dose of empathy.
• Experience with project management software (such as Jira, Confluence), and customer success metrics.
• Prior knowledge of computer vision, video analytics, or IP camera technologies/platforms is a great plus.
• A self-starter and someone with a growth mindset.

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low egos. Let us know if this sounds like you

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology and Consulting
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Ailytics by 2x

Get notified about new Customer Success Engineer jobs in Singapore, Singapore .

Customer Success Manager, Talent Solutions Customer Success Engineer – Digital Workplace & Endpoint Solutions (Singapore) Customer Success Engineer (GenAI and Security)

Plentong Baru, Johore, Malaysia 2 weeks ago

Customer Success Manager/ Account Manager 202507 Product Operation Specialist - Search Quality Customer Success Manager - Europe - Asia - Middle East - United States Customer Engineer, Data Analytics and AI, Google Cloud Customer Success Engineer, Data Centre #catalystWSP

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Get AI-powered advice on this job and more exclusive features.

Are you passionate about building lasting relationships and driving sales success? Join Y Soft and help us shape the future of intelligent enterprise solutions.

Y Soft is looking for a Customer Success Consultant to lead and grow our partner and client network. In this role, you will be the key link between Y Soft, its partners, and end customers—driving sales, supporting solution delivery, and ensuring long-term success.

Responsibilities :

• Build and manage strong relationships with partners, clients, and vendors
• Meet sales goals and support implementation of strategic objectives in the assigned market
• Lead or support partner meetings, customer demos, and technical presentations
• Provide expert pre-sales, sales, and post-sales support on-site and remotely
• Deliver training sessions and gather feedback for continuous product improvement
• Maintain accurate CRM records and generate regular sales and activity reports
• Develop and update partner business plans and roadmaps
• Participate in marketing activities, events, and roadshows
  
  

About you:

• Proven experience in partner management, sales enablement, or technical pre-sales
• Strong communication and relationship-building skills
• Strong understanding of solution-based selling and customer relationship management.
• Ability to deliver technical presentations and support implementations.
• Proactive, self-motivated, and comfortable working both independently and within a team.
• Excellent communication and organizational skills.
• Experience with CRM tools and sales reporting.
• Knowledge of the print management or enterprise IT solutions market is a plus.
• Fluent in English
  
  

We offer:

• Strong work-life balance - Hybrid working environment with a flexible schedule (combination of home and office work)
• Cross-team collaboration with a great opportunity to learn new things and grow
• Innovative, global, team-centric environment
• Reward system for public speaking
  
  

Sound interesting? Hit apply and come say hi. To learn more about us visit Facebook or Instagram.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Y Soft by 2x

Customer Success Manager/ Account Manager 202507 Customer Success Manager (fulltime/internship)

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As a Customer Success Engineer (CSE) at HashiCorp, you will work in a high-performance environment and will serve as a product or solution subject matter expert, providing Customers with deep technical guidance at strategic points during customer journey with HashiCorp.

What you’ll do (responsibilities)

Through continuous engagement, Customer Success Engineers help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. The CSE team demonstrates our practical technical expertise across the HashiCorp stack to help our customers address their business challenges with our technologies, to drive effective implementation of HashiCorp tooling, to increase customer value attainment through expanded product uptake and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain!

• Responsible for success of your assigned customer accounts throughout the customer journey, from onboarding through adoption and expansion/extension/renewal phases, as measured by customer product consumption, health, retention and growth
• Serve as a subject matter expert for our customers’ usage of our tools to solve business challenges, providing customers with technical and business-oriented guidance at strategic points throughout their customer journey with HashiCorp
• Establish and maintain an understanding of the overall HashiCorp technology portfolio, and leverage this knowledge in conjunction with business insights to help improve customer application delivery and to help customers use HashiCorp tooling to drive measurable value-based outcomes
• Understand and document customer goals, challenges, business objectives and technical requirements in order to provide solutions, guidance and engagements tailored to each customer’s needs
• Ensure the timely creation and upkeep of account health scores, notes, and calls to action
• Partner with the aligned account sales team to both identify, handle and mitigate customer risk across the customer’s lifecycle with HashiCorp and to identify and develop opportunities to expand the depth and breadth of customer utilization of the HashiCorp toolchain
• Work cross-functionally with internal partners in product and engineering teams to translate customer business requirements into additional features to improve our product offerings
• Lead and coordinate account recovery actions for escalated customers, driving their successful de-escalation and return to normal health

What you’ll need (minimum qualifications)

• 7+ years experience with solution architecture, sales engineering, or equivalent experience
• Proficiency and experience with concepts and technologies using software development, operations, security cloud, microservices, containers, and scheduling platform
• Proficiency and/or knowledge of existing solutions in the same domain as HashiCorp tools (e.g. Infrastructure Automation, Identity Management and Dev/Ops) such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
• Exceptional communication skills, including experience developing and delivering technical content, experience asking effective questions to understand customer business priorities and needs, and comfort handling customer objections
• Passion for learning and working with new technologies, and willingness to dive into new areas of knowledge without external motivation and with an eye for detail
• Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service
• Experience planning projects and leading customers through implementations of highly-technical products
• Comfort working with and advising both technical and business partners across the customer lifecycle
• Fluency in understanding, quantifying and empathizing with customer organizational pain and prescribing technical and process solutions to mitigate those difficulties
• Expertise in driving adoption of product use cases to enhance customer value attainment and satisfaction
• Skill in identifying and addressing customer risk, and confidence in mitigating it
• Comfort working remotely and performing well given a high level of independence and autonomy,
• Domestic and occasionally international travel required

#LI-Hybrid

“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement .”

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Life at HashiCorp

HashiCorp, an IBM company is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

At HashiCorp, an IBM Company, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to

We comply with all laws and regulations set forth in the following posters:

Note: some benefits may differ from one country to another.

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**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Customer Success
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Customer Success Manager, Dynamic Yield
Dynamic Yield by Mastercard is on the lookout for a "dynamic" Customer Success Manager to join our team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data, helping clients achieve their business goals.
Knowledge of digital marketing best practice, and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role.
Role
-Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
-Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
-Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
-Serve as the primary point of contact for clients and their DY personalization program
-Consult with clients on product features, functionality and onboarding best practices
-Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data
-Analyze data and propose value-driving recommendations
About You:
-6+ years of digital consultation or analytics experience
-Fortune 1000 client-facing experience as a CSM preferred
-B.A./B.S. Degree in an analytical/economic /business management discipline
-Experience or expertise of digital marketing best practice, website conversion tactics and strategy
-Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
-Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
-eCommerce, CRO and website personalization knowledge and experience
-Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
-Excellent verbal and written communication skills, with excellent presentation skills.
-Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
-Empathy and a unique ability to understand customer needs
-Passionate about customer success and how it can transform businesses
-Strong project management or organizational skills and an ability to multitask without difficulty
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Job Requisition ID #**
24WD78199
Job Description
**NOTE: This is NOT an open position.**
**Please submit your CV here for future consideration.**
**Position Overview**
**About Autodesk Construction Solutions**
Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so customers can move through each phase of the construction lifecycle, from design and preconstruction to construction, turnover, and operations, with the best Autodesk Construction Cloud solutions. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed up decision-making, reduce risk, and improve overall project outcomes.
**Role: Customer Success Manager**
Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud solutions and helps our customers fulfil their desired outcomes. You will be a trusted, strategic partner to your assigned customers and build lasting, meaningful relationships.
Reporting to the Regional Manager of Customer Success, you will develop a network within each customer, align with their goals, and maximise the value of ACS workflows to the customer. You will be the main driver for product adoption and collaborate with ACS Sales teams to help close account expansion opportunities. You will lead the digital expansion of your customers with experience with technology and the construction industry.
**About You**
+ You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
+ You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
+ You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
+ To achieve those positive goals, you will seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
+ You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
+ You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
+ You will collect product feedback from customers and contribute to product roadmap discussions
+ You will track account health to identify churn risk and work to eliminate that risk
+ You will improve product usage and adoption of the Autodesk Construction Cloud (ACC)
+ You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
+ You are comfortable proposing and building processes to allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
+ You will be an ACS evangelist while identifying industry-positive business outcomes, and required capabilities, and finding relevant forums to increase awareness of ACS services
**Minimum Qualifications**
+ At least 3 years experience in a customer-facing, B2B role
+ Experience in Customer Success, Account Management, or a client-facing, role
+ Ability to travel up to 30%, taking into account the current situation
+ Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
+ Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product
+ Experience managing relationships with many customers.
+ Process-driven and organized
+ Hard work, a record of accomplishments, and a drive for achievement
**Preferred Qualifications**
+ Previous experience in the Construction industry (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
+ Experience of AEC workflows and awareness of BIM solutions focused on Construction
+ Extremely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Diversity & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

Description

Company

Kegmil

kegmil.com

Designation

Customer Success Manager

Date Listed

30 Jun 2025

Job Type

Experienced / Senior Executive

Full/Perm

Job Period

Flexible Start - Flexible End

Profession

IT / Information Technology

Industry

Computer and IT

Location Name

Singapore

Work from Home

Allowance / Remuneration

$4,000 - 7,000 monthly

Company Profile

About Us

Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud-based, mobile-first, and AI-powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting. Kegmil is trusted by leading organizations across mission-critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next-generation digital backbone that unifies FSM, modular ERP, and AI-powered workflows into one seamless platform for simpler, smarter, field service. We are a curious and collaborative team that finds purpose in solving real-world, high-stakes problems for our customers. We learn and grow together in a supportive and inclusive culture – where every voice matters, ownership is expected, and customer success is everyone’s priority.

Job Description

Customer Success Manager - (Singapore-Based)

Location: Singapore

Team: RevOps

We’re seeking an empathetic problem-solver who enjoys talking to customers, understands their needs, and helps them unlock the full potential of Kegmil by driving adoption and usage. As a trusted advisor, you’ll guide clients through onboarding, training, and ongoing value realization –ensuring users get the most out of our solution.

You’ll play a key role in building the Customer Success function from the ground up, working with leadership to define the playbook and build repeatable processes as part of our RevOps strategy. As the voice of the customer, you’ll turn feedback into insights, surface product gaps, and shape product priorities that deliver impactful results. Your work will be felt in every customer win – earning trust, delivering measurable outcomes, and nurturing clients into lasting advocates.

What You’ll Do

• Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner
• Understand customers’ business goals, operations, and challenges, aligning Kegmil’s platform to deliver measurable value and help users achieve their desired outcomes
• Demonstrate solid knowledge of Kegmil’s product and features
• Act as the voice of the customer, gathering feedback, identifying product gaps, and collaborating with cross-functional teams (product, engineering, support, sales) to drive continuous improvement and innovation
• Monitor customer health, remove adoption blockers, mitigate churn risk, and manage escalations – addressing challenges with urgency, empathy, and creativity Lead business reviews and strategic conversations with customers, presenting data-driven insights, adoption metrics, and value realization plans
• Leverage data and analytics to identify opportunities for increased engagement, expansion, and advocacy – turning happy customers into long-term evangelists
• Contribute to the development of Customer Success playbooks, processes, and tools to scale excellence as part of Kegmil’s RevOps strategy

What You’ll Bring

• 3+ years’ experience in Customer Success or Account Management in SaaS or enterprise software – you know how to build trust, drive adoption, and deliver measurable value
• Customer-first mindset – you care deeply about understanding customer needs and challenges, and you champion their success as a trusted advisor
• Strong relationship-building and communication skills – people trust you because you connect confidently with stakeholders at all levels through clear, empathetic, and thoughtful communication
• Collaborative and proactive – you thrive working across teams (product, engineering, sales, support) and take ownership to ensure customers achieve their desired outcomes
• Problem-solver with a bias for action – you’re resourceful, creative, and stay calm under pressure to resolve issues quickly and effectively
• Growth mindset – you’re curious, eager to learn, and excited to continuously improve your knowledge of Kegmil’s platform, customer needs, and industry best practices

What We Offer

• Real-world impact – help customers solve critical operational challenges through digital transformation
• Fast-track to leadership – a clear path to grow into a leadership role as we scale rapidly
• Autonomy and ownership – you’re trusted to take initiative and make decisions, with the freedom to learn, try, and contribute
• Flexible, hybrid work – focus on impact, not hours or location
• Competitive salary with equity participation – share in our success as we grow, including commission opportunities on joint wins

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

#J-18808-Ljbffr

Industry

Other

Category

Management & Operations

Sub Category

Project & Process Management

Description

Company Kegmil kegmil.com Designation Customer Success Manager Date Listed 30 Jun 2025 Job Type Experienced / Senior Executive Full/Perm Job Period Flexible Start - Flexible End Profession IT / Information Technology Industry Computer and IT Location Name Singapore Work from Home Allowance / Remuneration $4,000 - 7,000 monthly Company Profile About Us Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud-based, mobile-first, and AI-powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting. Kegmil is trusted by leading organizations across mission-critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next-generation digital backbone that unifies FSM, modular ERP, and AI-powered workflows into one seamless platform for simpler, smarter, field service. We are a curious and collaborative team that finds purpose in solving real-world, high-stakes problems for our customers. We learn and grow together in a supportive and inclusive culture – where every voice matters, ownership is expected, and customer success is everyone’s priority. Job Description Customer Success Manager - (Singapore-Based) Location:

Singapore Team:

RevOps We’re seeking an empathetic problem-solver who enjoys talking to customers, understands their needs, and helps them unlock the full potential of Kegmil by driving adoption and usage. As a trusted advisor, you’ll guide clients through onboarding, training, and ongoing value realization –ensuring users get the most out of our solution. You’ll play a key role in building the Customer Success function from the ground up, working with leadership to define the playbook and build repeatable processes as part of our RevOps strategy. As the voice of the customer, you’ll turn feedback into insights, surface product gaps, and shape product priorities that deliver impactful results. Your work will be felt in every customer win – earning trust, delivering measurable outcomes, and nurturing clients into lasting advocates. What You’ll Do Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner Understand customers’ business goals, operations, and challenges, aligning Kegmil’s platform to deliver measurable value and help users achieve their desired outcomes Demonstrate solid knowledge of Kegmil’s product and features Act as the voice of the customer, gathering feedback, identifying product gaps, and collaborating with cross-functional teams (product, engineering, support, sales) to drive continuous improvement and innovation Monitor customer health, remove adoption blockers, mitigate churn risk, and manage escalations – addressing challenges with urgency, empathy, and creativity Lead business reviews and strategic conversations with customers, presenting data-driven insights, adoption metrics, and value realization plans Leverage data and analytics to identify opportunities for increased engagement, expansion, and advocacy – turning happy customers into long-term evangelists Contribute to the development of Customer Success playbooks, processes, and tools to scale excellence as part of Kegmil’s RevOps strategy What You’ll Bring 3+ years’ experience in Customer Success or Account Management in SaaS or enterprise software – you know how to build trust, drive adoption, and deliver measurable value Customer-first mindset – you care deeply about understanding customer needs and challenges, and you champion their success as a trusted advisor Strong relationship-building and communication skills – people trust you because you connect confidently with stakeholders at all levels through clear, empathetic, and thoughtful communication Collaborative and proactive – you thrive working across teams (product, engineering, sales, support) and take ownership to ensure customers achieve their desired outcomes Problem-solver with a bias for action – you’re resourceful, creative, and stay calm under pressure to resolve issues quickly and effectively Growth mindset – you’re curious, eager to learn, and excited to continuously improve your knowledge of Kegmil’s platform, customer needs, and industry best practices What We Offer Real-world impact – help customers solve critical operational challenges through digital transformation Fast-track to leadership – a clear path to grow into a leadership role as we scale rapidly Autonomy and ownership – you’re trusted to take initiative and make decisions, with the freedom to learn, try, and contribute Flexible, hybrid work – focus on impact, not hours or location Competitive salary with equity participation – share in our success as we grow, including commission opportunities on joint wins Application Instructions Please apply for this position by submitting your text CV using InternSG. Kindly note that only shortlisted candidates will be notified. Apply for this position #J-18808-Ljbffr Industry

Other Category

Management & Operations Sub Category

Project & Process Management

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor's Degree in any discipline, ideally from an established local Singapore university
• Advantageous to possess relevant internship experience, however, no full-time work experience is necessary
• Good communication skills and comfortable with stakeholder management
• Ability to multi-task, and comfortable handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• Advantageous to possess business acumen, customer focus and financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems