What Jobs are available for Airport Operations in Singapore?

Civil Aviation Authority of Singapore

Permanent

Closing on 04 Dec 2025

What the role is

Air Traffic Control Officers (ATCOs) in CAAS play a critical role in maintaining Singapore's position as a leading international air hub. This unique profession requires drive and passion with a steadfast commitment to excellence.

What you will be working on

As a member of a specialised team, you will be responsible for ensuring the safe and efficient movement of air traffic not only at Changi and Seletar Airports, but as well as throughout Singapore's bustling airspace. Leveraging state-of-the-art technology, you will direct air traffic with a keen focus on safety and operational efficiency.

What we are looking for

• Tertiary qualifications
• Possess a keen interest in contributing to the nation's aviation sector
• Composed and able to respond decisively to dynamic situations in an operational environment
• Possess strong communication skills, and able to work effectively with stakeholders
• Demonstrate good problem-solving skills and ability to multi-task under pressure
• Medically fit to fulfil requirements of the role

We regret to inform that only shortlisted applicants will be notified about the next steps of the selection process, which may include several rounds of online, in-person interviews and assessment tests. Please note that the selection process will commence in September 2025, and the entire process is expected to take 3 to 4 months.

Applications will close by December 2025. The upcoming round of training for successful candidates is scheduled to commence in February/March

Successful candidates will undergo an intensive training programme to acquire the essential competencies, following which they will be obligated to fulfil a 2-year training bond.

About Civil Aviation Authority of Singapore

The Civil Aviation Authority of Singapore's raison d'etre is to develop the air hub and aviation industry in Singapore, expanding Singapore's links to the rest of the world. We enable opportunities through aviation, making connections, opening doors and enabling choices in people's lives.

About your application process

This job is closing on 04 Dec 2025.

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Civil Aviation Authority of Singapore or the wider Public Service.

Operations Matters

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

Equipment and Training

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.

• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.

• Hold regular coaching sessions with direct reports to support their development.

Client Management

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

Periodic Duties:

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

Job description

Operations Matters

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

Equipment and Training

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
• Hold regular coaching sessions with direct reports to support their development.

Client Management

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

Periodic Duties:

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

Job Types: Full-time, Permanent

Pay: $4, $5,500.00 per month

Work Location: In person

Core Responsibilities:

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.
• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.
• Ensure intra-terminal and/or inter-terminal trolley transfers.
• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.
• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.
• Attend to customer complaints and escalation when required.
• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties:

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.
• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.
• Conduct scheduled coaching session with direct reports
• Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences):

• O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred
• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside)
• Familiarity with Changi Airport terminal operations will be an added advantage

Industry: IT and Technology Services

Work Location: South East, Singapore

Key Responsibilities:

• Manage the safety of airport operations by coordinating with relevant departments.
• Analyze data to prepare reports on trends and patterns in safety incidents.
• Develop strategies to prevent future incidents.
• Ensure compliance with regulatory standards and requirements.
• Train staff on safety protocols and best practices.
• Conduct investigations into safety incidents and near misses.

Requirements:

• Bachelor's degree in IT or a related field.
• Proven experience in safety management or a related field.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

We are seeking a highly organized and detail-oriented Airport Operations Coordinator to join our team. As part of our airport operations team, you will play a vital role in ensuring the smooth movement of passengers and their luggage.

• Monitor and ensure sufficient trolley availability at all designated Trolley Staging Points.
• R etrieve and return unused wheelchairs and baby strollers to their respective Staging Points.
• Perform other duties as assigned.

• You must be physically fit and able to push up to six (6) trolleys at any point in time.
• You should be able to work independently and as part of a team.
• You are responsible, punctual, and attentive to safety when handling equipment.
• You are willing to work at least three (3) weekdays and one (1) weekend day per week.
• You are able to communicate in basic English with passengers.

This is a unique opportunity to join our dynamic airport operations team. If you have excellent organizational skills and are looking for a challenging and rewarding role, we encourage you to apply.

The Operations Manager plays a vital part in driving business growth by aligning company objectives with strategic goals. This involves fostering a collaborative environment where cross-functional teams can enhance their learning opportunities and work together effectively.

To achieve this, the Operations Manager will identify areas for profitability optimization through data-driven insights and develop strategies to boost employee engagement. This includes keeping stakeholders informed about project updates and changes.

• Education: Minimum degree required
• Experience: At least 4 years in airport operations or customer service
• Leadership role: Minimum 2 years of management experience