24 Airport Operations Officer jobs in Singapore

The successful candidate will be a part of the Airport Operations (Safety, Security & Compliance) (AOSCC) team, under the Customer Services & Operations Division.

Key Responsibilities include:

• Administration for AOSSC (Load Control)
  • Assist with email queries from stations and Centralised Load Control Centres (CLCs) on Load Control matters.
  • Maintain and update changes to Loading Instructions and Trim Chart as and when required.
  • Other duties as assigned.
• AOSSC (Load Control) Procedures and monitoring of Centralised Load Control Centres
  • Assist to review current CLC process to address gaps, reduce errors and improve efficiency.
  • Assist with Load Control related delays and incidents.
  • Perform annual audits on the CLCs based on SIA CLC Audit Checklist.
  • Conduct Load Controller Certifications for CLCs Load Controllers.
  • Updating of CLCs Load Controllers Loadsheet Certification in FM Altea.
• FM Altea (Load Control)
  • Assist with FM projects and initiatives.
  • Perform FM Altea UAT for Load Control projects and initiatives.
• Support Services
  • Provide Load Control Support for new stations.
• Initiate and/or conduct investigations for Aircraft Ground Incident Reports (AGIRs) and Hazard Reports (HZR) raised in ISMS (SIA Incident Management System)
  • Liaise with stations and CLCs to investigate aircraft ground incidents and hazards to determine their occurrence and to come up with preventive/mitigation measures.
  • Review HIRA annually for HO and guide stations on their annual HIRA review.

Requirements

• Diploma in any discipline.
• Experience in load control, airport and/or flight operations is preferred.

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
• Hold regular coaching sessions with direct reports to support their development.

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

Join to apply for the Duty Manager, Ground Operations role at Scoot

Join to apply for the Duty Manager, Ground Operations role at Scoot

Summary

It's important for us to give passengers a smooth pre-flight experience We are responsible for ensuring 24/7 safe, secure, and efficient network-wide operations on the ground through adherence to various procedures and regulations as well as training. As a Duty Manager in Ground Operations, you’ll be at the heart of ensuring seamless airport operations. From managing ground handling agents to resolving operational challenges, you’ll play a pivotal role in delivering exceptional service to our passengers while ensuring safety and efficiency. If you thrive in a dynamic environment and love solving problems on the go, this role is for you!

Summary

It's important for us to give passengers a smooth pre-flight experience We are responsible for ensuring 24/7 safe, secure, and efficient network-wide operations on the ground through adherence to various procedures and regulations as well as training. As a Duty Manager in Ground Operations, you’ll be at the heart of ensuring seamless airport operations. From managing ground handling agents to resolving operational challenges, you’ll play a pivotal role in delivering exceptional service to our passengers while ensuring safety and efficiency. If you thrive in a dynamic environment and love solving problems on the go, this role is for you!

Job Description

Main Responsibilities:

Operations Support

• Responsible for day-to-day operational issues and ensure that aircraft dispatches on time.
• Ensure Scoot’s service providers e.g. ground handlers / airport stakeholders deliver targeted performance outcomes in all operational areas without compromising on safety and security.
• Ensure efficient ground operations e.g. check-in/boarding/ transfer and baggage handling.
• Ensure Scoot’s service providers e.g. ground handlers / airport stakeholders comply with the standards and procedures including the consistent delivery of Scoot’s products and services by conducting regular audits.
• Provide feedback to internal department(s) on any lapse or gap of standards and procedures.
• Handle delays and flight disruptions to ensure passengers are least inconvenienced, minimize complaints and increase number of compliments.
• Liaise and maintain effective communication with all internal / external departments during operational situations to deliver the best outcome for aircraft utilization and passenger management.
• Analyse delay encountered on shift to determine the root cause and prevent recurrence.
  
  

• Conduct operational investigation (Document Irregularities, NTL Handling, Baggage Mishandling, Customer Complains etc.) not limited to other related matters during shifts to determine root cause and preventive measures.
• Follow up on assigned tasks and provide prompt updates in a timely manner according to the specified timeline e.g. tracking, monitoring and updating document irregularities, baggage mishandlings, crew voyage reports, tech crew reports, staff travel matters, customer complains – Sales force etc.
  
  

• Management of projects and ensure goals are achieved in a timely and effective manner.
• Plan and implement the digitalisation journey / technology for passengers to pursue new norms of travel e.g. contactless travel
• Provide timely updates to the team where required.
  
  

• Perform any other duties as requested and assigned by Head Office, Section Manager, Manager, Senior Manager.
  
  

• Willing to work 12 hour rotating shifts, rotating days off, weekends and public holidays.
• Diploma / Degree holder, preferably in aviation or travel related management.
• Candidate with 1-3 years of work experience preferred.
• Candidate with prior work experience in and operational setting preferred.
• Singaporeans/SPR only
  
  

• Multi-tasking, ability to perform well under stress and high-pressure situations.
• Highly visible and comfortable to be the front face of the airline during flight disruptions.
• Resourceful, tactful and has good communication skill in managing customers and situation on the front-line
• Self-motivated and driven with problem solving mind-set.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Airlines and Aviation

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Join to apply for the Manager, Ground Operations (Network) role at Scoot

Join to apply for the Manager, Ground Operations (Network) role at Scoot

Get AI-powered advice on this job and more exclusive features.

Summary

The purpose of this role focuses on Network Management & the Operations, Performance & OKRs and all ops related matters between SIN Hub and stations in the network. You will be part of the Ground Department and will work closely with appointed vendors as well as airport authorities and Scoot HQ to effectively manage and handle all operations to ensure smooth airport operations for Scoot.

Summary

The purpose of this role focuses on Network Management & the Operations, Performance & OKRs and all ops related matters between SIN Hub and stations in the network. You will be part of the Ground Department and will work closely with appointed vendors as well as airport authorities and Scoot HQ to effectively manage and handle all operations to ensure smooth airport operations for Scoot.

Responsibilities

Job Description

• Network Management & Operations
• Develop and plan for future readiness for network growth.
• Develop and plan for network support within the AOMs.
• Support and implement the commercial plan for revenue competitiveness.
• Oversight on operational processes and propose areas of improvement at the station level to achieve regulatory compliance, safety and security standards, customer service standards, cost efficiencies and sustainability through digitalisation and streamlining of work processes.
• Build relationships with overseas service partners and agencies to ensure operation efficiency & effectiveness output for passengers and cargo.
• Support the requirements for overseas stations and SIN Hub operations
• Support the transfer and transit operational grownth and a seamless customer experience
• To explore opportunities to maximise productivity from our service partners
• Stations Performance & OKRs
• Build short, medium and long term OKRs for the AOMs in line with overall management goals.
• Track and monitor delivery against the SGHA
• Monitor the station operational performance against SLA with service partners
• Station audits in preparation of CAAS/Foreign CAA regulatory audits for passenger/Cargo/DG/Safety and Security related
• Convey corporate OKRs and purpose to the SIN Hub team including CSAT Performance targets, Safety Performance, First-wave departure OTP, Operational OTP
• Operations related matters
• Oversight on timeline and direction of projects related to new station starts up, station resumption, network planning or relevant overseas projects.
• Projects related to network operations
• Manage, oversee and lead the daily operations across (a) functional teams and (b) cross function level for Inter-Department (TR) and External Department (CIQ, vendors)
• Team Management
• Lead, manage and provide leadership guidance to the AOMs team
• Providing growth to the team and ensuring optimal efficiency on the ground
• Any other roles assigned by SMGO/HOD/ Senior Management
  
  

• Minimum of 10 years of Airport Operations experience in leading a team.
• Build strong relationships and provide regular and irregular ops plans for Network.
• Possess strong people management skill at all level in order to lead the AOMs and service partners.
• Good interpersonal and communication skills and ability to work with people from all levels
• Ability and discipline to function independently at the highest level with minimal guidance. Quick to adopt and adapt to changes
• Embraces digitalisation and forward planning.
• High problem solving skills based on a knowledge based approach.
• Strong interpersonal skills and able to influence the team to achieve the best outcome for the company in support of management objectives.
• Background from airline with people management or planning role would be advantageous. - Experience in IOSA handling

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Airlines and Aviation

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Aviation Security Officer

Benefits:

• Working Location: Changi Airport
• Working Days & Hours: Work between 5 – 6 days in a week.
• 12 Hour Shift, can choose day OR night.
• Salary Range: Gross up to $3070
• Bonuses: Joining Bonus of $2500 paid over 12 months period
• Annual Increment
• Fully Sponsored WSQ Certified Security Training
• Medical and Insurance Coverage
• Annual Leave Entitlement

Job Responsibilities:

• Screening of passengers at designated zones.
• Manual bag checks if necessary.
• Usage of security screening equipment for screening purposes.
• X-ray screening of checked-in luggages.
• Any other security related roles at Airport

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at

Gisalle Lim

Registration Number: R23115299

AlwaysHired Pte Ltd

EA Licence No: 24C2293

Our client is a global leader in gateway services, who is seeking to recruit a Security Officer (Aviation). This position is based in Singapore.

Security Officer (Aviation)

Responsibilities

You will be responsible for providing security services at the airport and key installation areas, such as safeguarding and protection of assets. Your role includes:

· Perform CCTV and Control Room monitoring duties.

· Undertake screening of baggage and personnel.

· Perform X-ray screening and access controls.

· Perform guarding and patrolling of installations.

· Any other duties as assigned.

Job Requirement:

· Valid PLRD Security license (Must be licensed as a Security Officer (SO) and are already in possession of a valid SO ID cards)

· Proficient to communicate in English

· Normal colour vision

· Able to work on rotating shifts

· Able to take on assignments at various locations based on Company's discretion

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

We are seeking a Customer Service Officer to join our team at the Airport in Singapore.

The successful candidate will be responsible for leading a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

The ideal candidate will have excellent leadership skills, a good command of written and spoken English, and a pleasant disposition with good interpersonal skills.

Responsibilities:

• Oversee and lead a team in managing daily operations.
• Guide, develop, motivate, and mentor staff.
• Ensure compliance with safety, security, and standard operating procedures.
• Assist the Duty Manager in daily deployment.

Requirements:

• Diploma in any discipline.
• Good command of written and spoken English.
• Pleasant disposition and good interpersonal skills.
• Team player in a fast-paced environment.
• Independent and able to multi-task.
• Able to prioritise tasks effectively.
• Able to work on Rotating shifts.

As an Airport Transfer Planner, you will be responsible for planning and dispatching airport transfers at SIN Changi airport. This is a fast-paced role that requires excellent customer service skills and the ability to work in a team environment.

The ideal candidate will have experience in customer-facing roles, particularly in the transport industry. You should be organized and tech-savvy, with the ability to multitask and prioritize tasks effectively.

• Plan and dispatch airport transfers
• Handle VIP clients and corporate bookings
• Ensure smooth operations with drivers

• Excellent customer service skills
• Experience in customer-facing roles, particularly in transport
• Organized and tech-savvy
• Able to work shifts, including weekends

This role offers a rewarding and challenging opportunity to grow your career in a fast-paced environment. As part of our team, you will have access to ongoing training and development opportunities, as well as regular feedback and coaching from experienced colleagues.

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your resume for consideration. We look forward to hearing from you.