43 Ground Handling jobs in Singapore

Operations Matters

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

Equipment and Training

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.

• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.

• Hold regular coaching sessions with direct reports to support their development.

Client Management

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

Periodic Duties:

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

• Lead a team at the assigned terminal(s) and ensure optimal terminal operations by maintaining sufficient manpower.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment of personnel and oversee daily key activities.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve company Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

• Manage attendance, leave, discipline, morale and welfare for direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
• Hold regular coaching sessions with direct reports to support their development.

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

• Diploma / Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

This role is responsible for managing the safety and well-being of airport staff, passengers, and visitors. The successful candidate will oversee the Safety Information and Reporting Management System (SIRMS), analyze safety data, and prepare trend reports for management and regulators.

• Manage SIRMS
• Receive, review, and track safety reports (hazards, incidents, near-misses)
• Conduct preliminary investigations and coordinate with relevant airport departments
• Analyze safety data and prepare trend reports for management and regulators

The ideal candidate will have a strong background in IT or a related field, experience in airport safety reporting or aviation operations, and excellent communication skills.

• ITE / Diploma in IT
• Experience in airport safety reporting or aviation operations is preferred
• Good communication skills, time management, and report-writing skills

This is an exciting opportunity to contribute to the delivery of high-quality services to clients. If you are a motivated and detail-oriented individual with a passion for safety and security, please apply today!

As a key figure in airport operations, you will play a pivotal role in ensuring seamless travel experiences for passengers.

You will be responsible for analyzing user needs and developing plans to ensure terminals meet established standards.

This includes creating proposals for new service innovation ideas, enforcing a safe and secure culture, and managing contractors carrying out airport operations.

Additionally, you will oversee staff on duty to deliver public announcements, plan delivery of airport services to meet customer requirements, and promote new ideas to enhance customer service operations.

You will also be expected to propose inputs and feedback on the capabilities of contractors to perform airport operations, recommend action plans to resolve and prevent safety or security breaches, and resolve issues and incidents at the airport.

Furthermore, you will review and develop compliance standards, review operational processes to identify areas for enhancements, and review the feasibility of implementing new service offerings for the airport.

It is essential that you source for contractors to perform airport operations and liaise with airport agencies, authorities, and Airport Operations Centre.

In this role, you will have the opportunity to engage in projects to enhance the airport user experience and establish Key Performance Indicators (KPIs) for airport contractors under your purview.

Key skills and qualifications include:

• Excellent communication and interpersonal skills
• Ability to analyze complex data and develop effective solutions
• Strong leadership and management skills
• Knowledge of airport operations and safety protocols

Benefits of this role include:

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Competitive salary and benefits package

Others:

• Travel opportunities within the region
• Chance to work with a talented team of professionals

Manage and Maintain Safety Standards

The Airport Safety Officer is responsible for overseeing the Safety Information and Reporting Management System (SIRMS), ensuring that all safety protocols are in place and being adhered to.

This includes receiving, reviewing, and tracking safety reports, conducting preliminary investigations, and coordinating with airport departments to implement corrective and preventive actions.

The successful candidate will also be responsible for analyzing safety data and preparing trend reports for management and regulators, as well as supporting the airport's Safety Management System (SMS) and compliance with airport standards.

Key Skills and Qualifications

• ITE / Diploma in IT
• Experience in airport safety reporting or aviation operations is preferred
• Good communication skills, time management, and good personality, and report-writing skills
• Detail-oriented and able to coordinate across multiple departments

Working Conditions and Benefits

• Work location: Changi Village
• Working hours: 12-hour shift (8am - 8pm / 8pm - 8am)
• Standby allowance
• Training provided

We Are a Leading Provider of IT Consultancy Services

Our company provides a range of IT services, including system integration and solutions. We pride ourselves on our ability to deliver high-quality results in a timely and cost-effective manner.

This is a critical role in ensuring seamless flight operations at the airport.

• Liaise with Station Managers to coordinate daily flight schedules and personnel.
• Lead a team of Traffic Officers during rostered shifts, providing guidance and support as needed.
• Supervise check-in, baggage handling, and excess baggage collection processes to maintain high standards of service.
• Prepare and submit accurate post-flight reports to inform decision-making.
• Cultivate relationships with VIP passengers, special cases, and airport authorities to facilitate smooth operations.

To succeed in this position, you should have a strong academic background (GCE 'A' Level or equivalent) and proficiency in computer applications. A minimum of 2 years of experience in airline or airport ground handling is essential, preferably within a Ground Handling Agent (GHA) or airline environment.

A solid understanding of IATA and CAAS regulations, airport procedures, and airline operational standards is crucial. The ideal candidate will possess excellent leadership, communication, and problem-solving skills to drive success in this role.

In addition to these responsibilities:

• Ensure staff equipment, supplies, and services are readily available and prepared for ground handling tasks.
• Maintain accurate data on airport information public displays.
• Foster effective collaboration between the GHA, local authorities, suppliers, and other stakeholders to ensure efficient airline operations.

The Operations Supervisor role is responsible for ensuring seamless day-to-day operations at the airport. This includes managing documentation, coordinating with clients and stakeholders, and maintaining a safe and efficient working environment.

Key responsibilities include:

• Obtaining and maintaining necessary airport documentation
• Working rotational shifts to meet operational needs
• Tolerating outdoor weather conditions without shelter
• Communicating effectively in English with various stakeholders
• Maintaining basic literacy in Microsoft Office for report generation and submission

To be successful in this role, candidates must possess:

• Strategic planning skills
• Leadership abilities
• Proficiency in Microsoft Office
• Excellent customer experience skills
• Literacy skills

This role offers opportunities for professional growth and development, as well as the chance to work in a dynamic and fast-paced environment.

A valid Airfield Driving Permit is advantageous but not required. The ability to coordinate changes with client operational counterparts is essential.

• Locate unused trolleys and collect them using efficient planning methods to gather, stack, and move to designated points.
• Transport trolleys carefully, taking into account passenger safety and structural awareness while moving.
• Maintain a minimum number of trolleys at designated staging points within the assigned work area.

• Be adaptable, a good team player with excellent communication skills.
• Hold a valid Class 2/3 license and possess experience with equipment like forklifts.

Ramping is a dynamic and fast-paced field that requires the ability to think on your feet. As a Ramp Specialist, you will be responsible for operating heavy equipment, aerobridges, and passenger steps to facilitate flight handling and embarkation/disembarkation of passengers.

Key Responsibilities:

• Operate heavy equipment safely and efficiently
• Evaluate aircraft loadings and determine the best course of action for loading/unloading passengers
• Maintain ramp facilities in a clean and organized manner

About Us:

We are a global leader in gateway services, providing exceptional support to airlines and airports worldwide. Our team of professionals is dedicated to delivering outstanding results and exceeding customer expectations.

Requirements:

• Valid Class 3 driving license required
• Able to work rotating shifts, including nights, weekends, and holidays