46 Ground Handling jobs in Singapore
Airport Operations Manager
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Operations Matters
- Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
- Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
- Manage day-to-day deployment.
- Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
- Guide and coach staff to carry out their duties efficiently and effectively.
- Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
- Investigate reported incidents or accidents and implement new processes and control measures as needed.
- Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.
Administration Matters
- Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
- Plan the monthly roster for TSO and TCO.
- Manage attendance and overtime reports for payroll verification.
- Conduct performance appraisals for all direct reports.
- Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
- Communicate policies, processes and important information to all direct reports.
- Facilitate staff engagement and address grievances effectively.
Equipment and Training
Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
- Hold regular coaching sessions with direct reports to support their development.
Client Management
- Respond to client service calls promptly during shift duty.
- Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
- Perform any other duties as assigned by management.
Periodic Duties:
- Perform Operations Supervisor responsibilities when required.
- Perform Terminal Management Centre (TMC) duties as needed.
- Attend regular Ops meetings for performance reviews and business/operations updates.
- Lead operational/service improvement or business development projects as assigned.
Job Specifications (Qualifications/Experiences):
- Degree in Science/Engineering from a recognized university preferred.
- Minimum 3 years of managerial experience in airport terminal operations or operations management.
- Familiarity with Changi Airport terminal operations is an added advantage.
- Project Management skills are an added advantage.
- Possess excellent interpersonal, communication and organizational skills.
- Adaptable to change and a good team player.
- Able to work on Shift Duty.
- Proficient in Microsoft Office.
- Able to obtain an Airport Pass (Airside).
Airport Operations Specialist
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Job Description:
- Prepare and send accurate passenger messages and written communication.
- Coordinate all passenger service matters through ATOC and Air Mobility Command when necessary.
- Maintain updated Passenger Service AMC instructions.
- Answer passenger inquiries and provide assistance.
- Initiate lost and found reports.
- Examine each outbound passengers' travel documentation to ensure valid travel authorization.
- Receive, tag and weigh passengers' baggage.
- Prepare boarding passes and make seat assignments for all outbound passengers.
- E nsure the mission arrival/departure board reflects the most current information.
- Prepare month-end reports.
- Input passenger data into AMC Global Air Transportation Execution System (GATES).
- Collect charges.
- Conduct anti-hijacking inspections.
- Operate Air Terminal X-Ray machine.
- Prepare passenger manifest.
Required Skills and Qualifications:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment.
- Strong organizational and time management skills.
- Proficiency in using various software systems.
Benefits:
Our organization offers a competitive salary and benefits package.
Others:
If you are a motivated and detail-oriented individual, we encourage you to apply for this role.
Airport Operations Coordinator
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Job Title: Transport Supervisor
Oversee the smooth operations of frontline staff across various terminals at Changi Airport. This is a challenging role that requires strong interpersonal skills and prior experience in supervisory positions.
Key Responsibilities- Supervise and manage frontline staff to ensure high service standards are maintained.
- Handle any escalations or service recovery issues promptly.
- Ensure efficient management of driver queues and bookings.
- Support remote passenger enquiries and bookings via video concierge.
- Monitor and maintain smooth traffic flow, with sufficient vehicles to meet demand 24/7.
- Oversee holding areas and enforce driver compliance.
- Accurately register and maintain records of GTC drivers.
- Prior experience in supervisory positions is preferred.
- Prior experience as a Concierge, Receptionist, or Admin Assistant would be advantageous.
- Strong interpersonal skills, preferably bilingual.
- Service-oriented, able to effectively serve passengers and answer enquiries professionally.
- Proficiency in operating relevant systems, including booking applications.
- Ability to handle monetary transactions accurately and responsibly.
This transport supervisor position offers an opportunity to work in a dynamic environment and contribute to the success of the team.
Airport Operations Supervisor
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The ideal candidate will be responsible for overseeing airport operations, ensuring that all activities run smoothly and efficiently.
- Manage and coordinate airport operations, including planning staff schedules and relevant reports/paperwork.
- Re-deploy staff as required to meet manpower requirements for various staff groups.
- Train new staff in the department to ensure accurate product knowledge delivery.
- Participate in daily operations and possess full knowledge of handling airport services.
- Responsible for ordering, inventory, stationery, and stocks for daily use in the department.
- Receive and maintain records and accounts for all flights serviced and attended.
- Address vendors' queries, feedback, and complaints in a timely and professional manner.
- Submit monthly flight lists for accounting purposes.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal skills.
- Able to work under pressure and manage multiple tasks simultaneously.
- Familiarity with airport operations and services.
- Ability to train and develop staff.
This role offers a unique opportunity to work in a fast-paced airport environment, with opportunities for career growth and development.
The successful candidate will be expected to work a shift rotation and perform additional duties as required.
Airport Operations Coordinator
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Job Title: Senior Assignment Officer
Job Responsibilities:
- Plan and assign equipment operators for aircraft pushback/towing, water/toilet servicing and supply of ground support equipment (GSE).
- Liaise with relevant teams to ensure smooth operations.
- Communicate effectively with equipment operators through regular walkie-talkie updates.
- Address customer requests and complaints promptly.
- Keep the duty supervisor informed of any delays or issues.
- Perform additional tasks as assigned by superiors.
Required Skills and Qualifications:
- Higher National Technical qualification in Aviation or Aircraft Management.
- Proficiency in SAP and Microsoft Applications is an advantage.
- Ability to work 12-hour rotating shifts.
- Work location: Changi Airport.
Benefits:
This role offers a unique opportunity to contribute to the success of our organization while developing your skills and expertise in airport operations.
Others:
As a key member of our team, you will have the opportunity to work in a fast-paced environment and contribute to the delivery of exceptional services to our customers.
Airport Operations Observer
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As a Field Surveyor, you will be responsible for observing airport airside operations and inputting relevant data into a tablet.
- Key Responsibilities:
- Observe airport airside operations across the terminals
- Input relevant data into a tablet (iPad)
- Education level: GCE 'N' Level and above preferably
- Proficient in the use of iPad/Android tablet
- Adhere to work schedules and submit feedback and updates to supervisors on time
- Physically fit and comfortable with walking and standing throughout work hours with short breaks
- Able to commit at least 18 working days availability including at least one weekend day per week
We strive to create a work environment that excites and motivates our people. Our team is driven by a passion for delivering best-in-class insights and value to our clients.
Our goal is to uncover important information, lead to informed decisions, and make a positive impact. We enjoy coming together to achieve this goal.
Airport Operations Coordinator
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Job Overview
The Control Room Officer plays a crucial role in ensuring seamless airport operations.
This position requires strong coordination skills, attention to detail, and the ability to work under pressure.
The ideal candidate will possess excellent communication skills, be proficient in Microsoft Excel and SAP, and have a minimum ITE Certificate or Diploma in any discipline.
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Airport Operations Expert
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We are seeking a seasoned airport operations professional to oversee our airport activities. The ideal candidate will have a strong background in leadership and airport operations.
The successful candidate will be responsible for planning staff schedules and relevant reports, re-deploying staff as needed, and ensuring that manpower requirements are met for all staff groups.
Key responsibilities include training new staff in the department, delivering product knowledge accurately, participating in daily operations, and possessing full knowledge of handling airport services.
The selected candidate will also manage inventory, stationery, and stocks for daily use, maintain records and accounts for all flights serviced and attended, and attend to vendors' queries, feedback, and complaints in a timely and professional manner.
A key requirement for this role is the ability to work in a team environment and possess excellent customer service skills.
The ideal candidate will have strong leadership skills, excellent product knowledge, proficiency in Microsoft Office and Excel, and good interpersonal and communication skills.
We offer a challenging opportunity for a career-driven individual who can thrive in a fast-paced environment.
Airport Operations Lead
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Job Overview
">- Ground Support Equipment Management : Direct the movement and operation of Ground Support Equipment at operational level.
- GSE Maintenance Oversight : Maintain accurate records of equipment serviceability status and ensure timely replacement of defective equipment with assistance from Ramp Serviceman.
- Preventive Maintenance Coordination : Ensure Ground Support Equipment are sent to SATS Maintenance Centre for maintenance based on Preventive Maintenance Schedule and retrieve them daily.
- Audit Supervision : Oversee random audit checks by OAs on Tractors and Skyloaders upon return to EIRO Office.
Key Job Requirements
- Diploma in any field.
- Ability to work flexible shifts.
This is a leadership position that demands excellent interpersonal skills, effective communication skills, and attention to detail. The ideal candidate will have experience in ground handling, preventive maintenance, and leadership.
Airport Operations Director
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Job Title: Airport Operations Director
About the Role:
We are seeking a highly skilled Airport Operations Director to lead our airport operations team. The successful candidate will be responsible for developing and implementing long-term plans to align with the company's objectives.
Key Responsibilities:
- Develop and implement strategies to improve airport operations efficiency and revenue growth.
- Collaborate with cross-functional teams to foster knowledge sharing and learning.
- Analyze departmental budgets to identify opportunities for cost optimization.
- Motivate employees through positive reinforcement and incentives.
- Communicate shifting priorities and projects to stakeholders.
- Identify potential problems and implement solutions to maximize efficiency and revenue.
- Pursue opportunities to expand or adjust course based on market changes.
- Ensure compliance with regulatory and safety standards.
Requirements:
- Minimum degree required in a relevant field such as business, aviation, or management.
- A minimum of 4 years' relevant industry experience in airport operations, customer service, or related fields.
- A minimum of 2 years in a management or leadership role.
- Ability to work flexible shifts, weekends, and public holidays.
- Ability to work overtime as required.
- Adaptability to rotating shift working hours based on airport operations.
Skills and Qualifications:
- Budgeting
- Leadership
- Microsoft Office
- Microsoft Excel
- Assessing
- Interpersonal Skills
- Inventory Management
- Administration
- Strategy Development
- Compliance
- Project Management
- Communication
- Airport Operations
- Teamwork
- C