2,828 Ground Staff jobs in Singapore

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
• Hold regular coaching sessions with direct reports to support their development.

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

Join to apply for the Duty Manager, Ground Operations role at Scoot

Join to apply for the Duty Manager, Ground Operations role at Scoot

Summary

It's important for us to give passengers a smooth pre-flight experience We are responsible for ensuring 24/7 safe, secure, and efficient network-wide operations on the ground through adherence to various procedures and regulations as well as training. As a Duty Manager in Ground Operations, you’ll be at the heart of ensuring seamless airport operations. From managing ground handling agents to resolving operational challenges, you’ll play a pivotal role in delivering exceptional service to our passengers while ensuring safety and efficiency. If you thrive in a dynamic environment and love solving problems on the go, this role is for you!

Summary

It's important for us to give passengers a smooth pre-flight experience We are responsible for ensuring 24/7 safe, secure, and efficient network-wide operations on the ground through adherence to various procedures and regulations as well as training. As a Duty Manager in Ground Operations, you’ll be at the heart of ensuring seamless airport operations. From managing ground handling agents to resolving operational challenges, you’ll play a pivotal role in delivering exceptional service to our passengers while ensuring safety and efficiency. If you thrive in a dynamic environment and love solving problems on the go, this role is for you!

Job Description

Main Responsibilities:

Operations Support

• Responsible for day-to-day operational issues and ensure that aircraft dispatches on time.
• Ensure Scoot’s service providers e.g. ground handlers / airport stakeholders deliver targeted performance outcomes in all operational areas without compromising on safety and security.
• Ensure efficient ground operations e.g. check-in/boarding/ transfer and baggage handling.
• Ensure Scoot’s service providers e.g. ground handlers / airport stakeholders comply with the standards and procedures including the consistent delivery of Scoot’s products and services by conducting regular audits.
• Provide feedback to internal department(s) on any lapse or gap of standards and procedures.
• Handle delays and flight disruptions to ensure passengers are least inconvenienced, minimize complaints and increase number of compliments.
• Liaise and maintain effective communication with all internal / external departments during operational situations to deliver the best outcome for aircraft utilization and passenger management.
• Analyse delay encountered on shift to determine the root cause and prevent recurrence.
  
  

• Conduct operational investigation (Document Irregularities, NTL Handling, Baggage Mishandling, Customer Complains etc.) not limited to other related matters during shifts to determine root cause and preventive measures.
• Follow up on assigned tasks and provide prompt updates in a timely manner according to the specified timeline e.g. tracking, monitoring and updating document irregularities, baggage mishandlings, crew voyage reports, tech crew reports, staff travel matters, customer complains – Sales force etc.
  
  

• Management of projects and ensure goals are achieved in a timely and effective manner.
• Plan and implement the digitalisation journey / technology for passengers to pursue new norms of travel e.g. contactless travel
• Provide timely updates to the team where required.
  
  

• Perform any other duties as requested and assigned by Head Office, Section Manager, Manager, Senior Manager.
  
  

• Willing to work 12 hour rotating shifts, rotating days off, weekends and public holidays.
• Diploma / Degree holder, preferably in aviation or travel related management.
• Candidate with 1-3 years of work experience preferred.
• Candidate with prior work experience in and operational setting preferred.
• Singaporeans/SPR only
  
  

• Multi-tasking, ability to perform well under stress and high-pressure situations.
• Highly visible and comfortable to be the front face of the airline during flight disruptions.
• Resourceful, tactful and has good communication skill in managing customers and situation on the front-line
• Self-motivated and driven with problem solving mind-set.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Airlines and Aviation

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Join to apply for the Manager, Ground Operations (Network) role at Scoot

Join to apply for the Manager, Ground Operations (Network) role at Scoot

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Summary

The purpose of this role focuses on Network Management & the Operations, Performance & OKRs and all ops related matters between SIN Hub and stations in the network. You will be part of the Ground Department and will work closely with appointed vendors as well as airport authorities and Scoot HQ to effectively manage and handle all operations to ensure smooth airport operations for Scoot.

Summary

The purpose of this role focuses on Network Management & the Operations, Performance & OKRs and all ops related matters between SIN Hub and stations in the network. You will be part of the Ground Department and will work closely with appointed vendors as well as airport authorities and Scoot HQ to effectively manage and handle all operations to ensure smooth airport operations for Scoot.

Responsibilities

Job Description

• Network Management & Operations
• Develop and plan for future readiness for network growth.
• Develop and plan for network support within the AOMs.
• Support and implement the commercial plan for revenue competitiveness.
• Oversight on operational processes and propose areas of improvement at the station level to achieve regulatory compliance, safety and security standards, customer service standards, cost efficiencies and sustainability through digitalisation and streamlining of work processes.
• Build relationships with overseas service partners and agencies to ensure operation efficiency & effectiveness output for passengers and cargo.
• Support the requirements for overseas stations and SIN Hub operations
• Support the transfer and transit operational grownth and a seamless customer experience
• To explore opportunities to maximise productivity from our service partners
• Stations Performance & OKRs
• Build short, medium and long term OKRs for the AOMs in line with overall management goals.
• Track and monitor delivery against the SGHA
• Monitor the station operational performance against SLA with service partners
• Station audits in preparation of CAAS/Foreign CAA regulatory audits for passenger/Cargo/DG/Safety and Security related
• Convey corporate OKRs and purpose to the SIN Hub team including CSAT Performance targets, Safety Performance, First-wave departure OTP, Operational OTP
• Operations related matters
• Oversight on timeline and direction of projects related to new station starts up, station resumption, network planning or relevant overseas projects.
• Projects related to network operations
• Manage, oversee and lead the daily operations across (a) functional teams and (b) cross function level for Inter-Department (TR) and External Department (CIQ, vendors)
• Team Management
• Lead, manage and provide leadership guidance to the AOMs team
• Providing growth to the team and ensuring optimal efficiency on the ground
• Any other roles assigned by SMGO/HOD/ Senior Management
  
  

• Minimum of 10 years of Airport Operations experience in leading a team.
• Build strong relationships and provide regular and irregular ops plans for Network.
• Possess strong people management skill at all level in order to lead the AOMs and service partners.
• Good interpersonal and communication skills and ability to work with people from all levels
• Ability and discipline to function independently at the highest level with minimal guidance. Quick to adopt and adapt to changes
• Embraces digitalisation and forward planning.
• High problem solving skills based on a knowledge based approach.
• Strong interpersonal skills and able to influence the team to achieve the best outcome for the company in support of management objectives.
• Background from airline with people management or planning role would be advantageous. - Experience in IOSA handling

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Airlines and Aviation

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Job Description:

Our organization seeks an experienced Project Manager Assistant with expertise in ground engineering and project planning.

• Ground Improvement Techniques
• Project Scheduling & Cost Control

Key Qualifications and Responsibilities:

• Bachelor's degree in Civil Engineering or a related field
• At least 5 years of experience in the field of ground improvement and project management
• Proficiency in using AutoCAD software
• Strong understanding of ground improvement and grouting specifications
• Experience working on Singapore LTA projects preferred

Assistant Manager/ Manager role available with our organization.

• Grant Administration and Management: Assess and administer grants to ground-up youth groups, ensuring proper governance and accounting. This includes applications and closures of grants.
• Process Development and Improvement: Drive process developments and improvements to grants, working with internal stakeholders to review key processes and implement appropriate changes to enhance the overall experience.
• Data Processing and Management: Perform data processing, management and reporting tasks as required.

• Strategic Partnerships: Propose new ways to grow and forge partnerships that encourage and enable youth action.
• Support for Ground-Up Projects: Support youth-led ground-up projects by connecting them to relevant networks, amplification channels, mentors, grants and potential partners.
• Relationship Building: Maintain relationships with curators and co-deliver activities that increase brand awareness.
• Event Coordination: Coordinate and organize monthly Open Mics events.

• Adaptability: Demonstrate flexibility and willingness to adapt to evolving needs of youths and a dynamic environment.
• Interpersonal Skills: Possess excellent interpersonal skills with the ability to build rapport and inspire trust with young people and stakeholders.
• Communication Skills: Have good written and verbal communication skills, critical thinking and project management skill, with the ability to handle numbers effectively.
• Team Player: Be a team player who can also work independently with guidance.
• Relevant Experience: Having experience working with youth or supporting ground-up initiatives is advantageous.
• Availability: Be available to work on weekends when required.

Duration: 12 months contract

Working Hours:

• Monday to Thursday: 8.5 hours (excluding 1 hour meal break)
• Friday: 8 hours (excluding 1 hour meal break)

Only shortlisted candidates will be notified.

• Handle passenger check-in, baggage handling, and boarding procedures
• Greet and assist international passengers with special needs
• Provide exceptional customer service in exclusive premier lounges at Changi Airport
• Assist with buffet table presentations and meet/greet services at the reception area
• Perform basic computerized transactions

We are seeking a pleasant and cheerful individual with good interpersonal skills to join our team. The ideal candidate should have a dynamic personality, be proficient in English and a second language, and possess strong communication skills.

Essential Skills:

• Pleasant demeanor and excellent interpersonal skills
• Dynamic personality with a willingness to go the extra mile
• Proficient in English and a second language for effective communication
• Strong communication and teamwork skills

We offer a comprehensive compensation package that includes competitive salaries, attractive benefits, and opportunities for professional growth and development.

About Us:

This position offers the opportunity to work with a global leader in gateway services and contribute to the success of our organization.

The Ramp Agent plays a pivotal role in ensuring the safe and efficient operation of Ground Support Equipment at airports.

This includes operating tow tractors, belt loaders, transporters, ULD loaders, passenger steps, ambulifts, main deck loaders, and other specialized equipment used in airport operations.

• Safely Operate Equipment: Operate all equipment and vehicles within permitted classes safely and efficiently
• Maintain Equipment: Conduct pre- and post-operation inspections of equipment, reporting any malfunctions or damages immediately to supervisors
• Airport Safety: Perform Foreign Object Debris (FOD) walks on aircraft parking stands
• Aircraft Guidance: Perform manual marshalling or operate Aircraft Docking Guidance Systems (ADGS) at aircraft parking stands
• Aircraft Safety Precautions: Place and remove aircraft wheel chocks and safety cones based on airlines' requirements
• FOD Prevention: Ensure all vehicles and equipment are free of Foreign Object Debris (FOD)
• Loading Operations: Perform general loading and unloading operations, ensuring proper handling and placement to avoid damage
• Passenger Loading Bridges: Perform duties on docking and withdrawing Passenger Loading Bridges (PLBs)
• Loading Instructions: Read and interpret Container Pallet Messages (CPMs) and Loading Instruction Reports (LIRs)
• Mentorship: Act as mentors to new recruits in the organization
• Workplace Safety: Ensure compliance with all workplace safety and health policies and security protocols, including the proper use of personal protective equipment (PPEs)
• Assisting Flights: Assist with loading and unloading during flight handling when assigned
• Regulatory Compliance: Adhere to airport authority rules and regulations, dnata Ground Operation Manuals (dGOM), and airlines' GOMs
• Additional Tasks: Complete ad-hoc tasks and other duties assigned by management

To succeed in this role, candidates should possess a minimum secondary education and above, as well as a valid LTA Class 3 driving license or equivalent. They must also be able to obtain an Airfield Driving Permit (ADP) after attending relevant courses and passing necessary tests. Additionally, they should be able to upgrade their Airfield Driving Permit after completing internal training and passing respective driving tests.

Geotechnical Engineer Role

We are seeking a Geotechnical Engineer to play a pivotal role in ensuring the stability and safety of our construction projects.

• Review instrumentation schemes and conduct ground stability assessments
• Liaise with design engineers and project teams to monitor and manage instrumentation readings
• Submit instrument as-built information and reports to relevant authorities
• Arrange meetings with construction teams to discuss instrumentation trends and follow up on remedial measures
• Manage and coordinate the production of drawings and documents related to geotechnical engineering

In addition to your technical expertise, you will also be responsible for ensuring document control and compliance with relevant regulations. Your strong communication and project management skills will be essential in this challenging role.

• Bachelor's degree in Geotechnical Engineering or related field
• Minimum 3 years of experience in geotechnical engineering
• Excellent knowledge of instrumentation schemes and ground stability assessments
• Strong communication and project management skills
• Ability to work effectively in a team environment

We offer a competitive compensation package and opportunities for career growth and development. If you are passionate about geotechnical engineering and have the necessary skills and qualifications, we encourage you to apply.