4,353 Airport Operations Manager jobs in Singapore

Operations Matters

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

Equipment and Training

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.

• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.

• Hold regular coaching sessions with direct reports to support their development.

Client Management

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

Periodic Duties:

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

As a key figure in airport operations, you will play a pivotal role in ensuring seamless travel experiences for passengers.

You will be responsible for analyzing user needs and developing plans to ensure terminals meet established standards.

This includes creating proposals for new service innovation ideas, enforcing a safe and secure culture, and managing contractors carrying out airport operations.

Additionally, you will oversee staff on duty to deliver public announcements, plan delivery of airport services to meet customer requirements, and promote new ideas to enhance customer service operations.

You will also be expected to propose inputs and feedback on the capabilities of contractors to perform airport operations, recommend action plans to resolve and prevent safety or security breaches, and resolve issues and incidents at the airport.

Furthermore, you will review and develop compliance standards, review operational processes to identify areas for enhancements, and review the feasibility of implementing new service offerings for the airport.

It is essential that you source for contractors to perform airport operations and liaise with airport agencies, authorities, and Airport Operations Centre.

In this role, you will have the opportunity to engage in projects to enhance the airport user experience and establish Key Performance Indicators (KPIs) for airport contractors under your purview.

Key skills and qualifications include:

• Excellent communication and interpersonal skills
• Ability to analyze complex data and develop effective solutions
• Strong leadership and management skills
• Knowledge of airport operations and safety protocols

Benefits of this role include:

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Competitive salary and benefits package

Others:

• Travel opportunities within the region
• Chance to work with a talented team of professionals

Manage and Maintain Safety Standards

The Airport Safety Officer is responsible for overseeing the Safety Information and Reporting Management System (SIRMS), ensuring that all safety protocols are in place and being adhered to.

This includes receiving, reviewing, and tracking safety reports, conducting preliminary investigations, and coordinating with airport departments to implement corrective and preventive actions.

The successful candidate will also be responsible for analyzing safety data and preparing trend reports for management and regulators, as well as supporting the airport's Safety Management System (SMS) and compliance with airport standards.

Key Skills and Qualifications

• ITE / Diploma in IT
• Experience in airport safety reporting or aviation operations is preferred
• Good communication skills, time management, and good personality, and report-writing skills
• Detail-oriented and able to coordinate across multiple departments

Working Conditions and Benefits

• Work location: Changi Village
• Working hours: 12-hour shift (8am - 8pm / 8pm - 8am)
• Standby allowance
• Training provided

We Are a Leading Provider of IT Consultancy Services

Our company provides a range of IT services, including system integration and solutions. We pride ourselves on our ability to deliver high-quality results in a timely and cost-effective manner.

The Operations Supervisor role is responsible for ensuring seamless day-to-day operations at the airport. This includes managing documentation, coordinating with clients and stakeholders, and maintaining a safe and efficient working environment.

Key responsibilities include:

• Obtaining and maintaining necessary airport documentation
• Working rotational shifts to meet operational needs
• Tolerating outdoor weather conditions without shelter
• Communicating effectively in English with various stakeholders
• Maintaining basic literacy in Microsoft Office for report generation and submission

To be successful in this role, candidates must possess:

• Strategic planning skills
• Leadership abilities
• Proficiency in Microsoft Office
• Excellent customer experience skills
• Literacy skills

This role offers opportunities for professional growth and development, as well as the chance to work in a dynamic and fast-paced environment.

A valid Airfield Driving Permit is advantageous but not required. The ability to coordinate changes with client operational counterparts is essential.

Oversee a team of 30-50 staff members in daily store operations, drive sales growth, maintain exceptional customer service, security, and adhere to standard operating procedures.

Audit store operational efficiency, identify areas for improvement, establish effective SOPs, conduct regular internal audits, and ensure compliance with regulations.

Handle customer inquiries, feedback, and complaints, follow up with service recovery initiatives.

Develop and implement training programs, lead onboarding and refresher training sessions, coach and assess team leader/customer service officer competency levels.

Plan monthly rosters, manage leave administration, and perform administrative tasks such as sales reconciliation and reporting.

BUILD STRONG RELATIONSHIPS WITH CLIENTS AND AIRPORT BUSINESS PARTNERS, and perform other delegated responsibilities.

• Diploma/Degree in Business Management or equivalent from a recognized university.
• Minimum 5 years of supervisory experience in airport terminal operations.
• Excellent interpersonal, communication, and organizational skills.

Job Overview

We are seeking a highly skilled and experienced Shift Supervisor to oversee the smooth operation of our team at Changi Airport Terminal 2.

About the Role

• The successful candidate will have previous experience as a Barista or in a similar role, with excellent communication skills and a customer service orientation.
• Key responsibilities include supervising staff to ensure efficient operations and high-quality customer service, managing inventory, maintaining a clean and organized work environment, providing coaching and training to staff members, and assisting with food and beverage preparation and serving.

Requirements

• Previous experience as a Barista or in a similar role is essential.
• Excellent communication skills and customer service orientation are also required.
• Motivated individuals who are able to work in a fast-paced environment are encouraged to apply.

What We Offer

• A competitive salary package that includes meal allowance and overtime payment.
• Flexible medical claims and access to ongoing training and development opportunities.

Working Hours

5 days a week, 44 hours per week, including public holidays.

We are looking for a skilled Operations Supervisor to oversee night cleaning operations at an airport.

• Manage and lead a team of cleaning staff to ensure smooth, high-quality service delivery.
• Effective instruction and management of supervisors/cleaners to guarantee high-quality service delivery.
• Plan manpower, scheduling, attendance taking, and coordinate tasks efficiently.
• Resolve all matters on site, including conflict management and service recovery, by preparing incident reports.
• Oversee the maintenance and servicing of cleaning equipment.
• Perform other duties or projects assigned by senior management.

The ideal candidate will possess a Diploma in Facilities Management or a related field, with 2-3 years' experience in cleaning/facilities management industries. Familiarity with airport operations is preferred. The ability to work night shifts and weekends is required, along with proficiency in Microsoft Office (Word, Excel, Outlook). IT skills and adaptability to new software systems are essential, as well as being well-groomed and possessing excellent interpersonal and communication skills. Strong leadership, problem-solving, and time management abilities are necessary for success in this role.

As a seasoned leader in retail operations, you will take charge of managing a dynamic team of 30-50 staff across various terminals.

• Conduct regular store visits and audits to drive operational efficiency and excellence.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) through internal audits and best practice adoption.

You will also be responsible for handling customer inquiries, feedback, and complaints with effective service recovery strategies.

• Key qualifications include minimum 5 years of supervisory experience in airport terminal operations.
• Ability to work on shift duty is essential.

• Manage staff rosters, leave administration, and optimize resource allocation.
• Oversee daily sales reconciliation, reporting, and conduct spot checks on cash handling procedures.
• Maintain strong relationships with clients, airport partners, and support management directives.

The Airport Terminal Operations Manager will be responsible for leading a team of staff in daily store operations across all terminals. The role involves driving sales, ensuring optimal performance, maintaining a high level of customer service, security, and adherence to standard operating procedures.

• Conduct regular audits of store operational efficiency and identify opportunities for improvement.
• Establish, maintain and update all standard operating procedures and conduct internal audits to ensure compliance and adoption of best practices.
• Handle customer inquiries, feedback and complaints, and follow up with service recovery.
• Ensure operational excellence and optimization of resources.

To be successful in this role, you will need:

• Diploma or degree in Business Management or equivalent from a recognized university preferred.
• Minimum 5 years of supervisory experience in airport terminal operations.
• Excellent interpersonal, communication and organizational skills.
• Ability to work on shift duty.

This role offers a range of benefits, including:

• Leadership opportunities.
• Collaborative and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.