What Jobs are available for Airport Operations Manager in Singapore?

Job description

Operations Matters

• Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
• Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
• Manage day-to-day deployment.
• Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
• Guide and coach staff to carry out their duties efficiently and effectively.
• Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
• Investigate reported incidents or accidents and implement new processes and control measures as needed.
• Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.

Administration Matters

• Manage attendance, leave, discipline, morale and welfare for approximately direct reports in the assigned terminal(s).
• Plan the monthly roster for TSO and TCO.
• Manage attendance and overtime reports for payroll verification.
• Conduct performance appraisals for all direct reports.
• Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
• Communicate policies, processes and important information to all direct reports.
• Facilitate staff engagement and address grievances effectively.

Equipment and Training

• Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
• Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
• Hold regular coaching sessions with direct reports to support their development.

Client Management

• Respond to client service calls promptly during shift duty.
• Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
• Perform any other duties as assigned by management.

Periodic Duties:

• Perform Operations Supervisor responsibilities when required.
• Perform Terminal Management Centre (TMC) duties as needed.
• Attend regular Ops meetings for performance reviews and business/operations updates.
• Lead operational/service improvement or business development projects as assigned.

Job Specifications (Qualifications/Experiences):

• Degree in Science/Engineering from a recognized university preferred.
• Minimum 3 years of managerial experience in airport terminal operations or operations management.
• Familiarity with Changi Airport terminal operations is an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Adaptable to change and a good team player.
• Able to work on Shift Duty.
• Proficient in Microsoft Office.
• Able to obtain an Airport Pass (Airside).

Job Types: Full-time, Permanent

Pay: $4, $5,500.00 per month

Work Location: In person

Industry: IT and Technology Services

Work Location: South East, Singapore

Key Responsibilities:

• Manage the safety of airport operations by coordinating with relevant departments.
• Analyze data to prepare reports on trends and patterns in safety incidents.
• Develop strategies to prevent future incidents.
• Ensure compliance with regulatory standards and requirements.
• Train staff on safety protocols and best practices.
• Conduct investigations into safety incidents and near misses.

Requirements:

• Bachelor's degree in IT or a related field.
• Proven experience in safety management or a related field.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

Lead staff at the assigned terminal(s) and maintain sufficient manpower for optimal terminal operations.
Ensure compliance with all Operational KPIs and Safety & Security procedures across all terminals during each shift.
Oversee daily key activities, such as hotspot checks, trolley transfers, taxi operations coordination and porter services.
Guide and coach staff to carry out their duties efficiently and effectively.
Foster a culture of service excellence by collecting and encouraging compliments to achieve the company's Service Quality goals.
Investigate reported incidents or accidents and implement new processes and control measures as needed.
Serve as Project Lead for assigned initiatives, overseeing all phases from planning and implementation to processing updates and stakeholder management.
Administration Matters
Manage attendance, leave, discipline, morale and welfare for approximately 60-120 direct reports in the assigned terminal(s).
Plan the monthly roster for TSO and TCO.
Manage attendance and overtime reports for payroll verification.
Conduct performance appraisals for all direct reports.
Ensure proper housekeeping of the terminal office, including updated notices and deployment boards.
Communicate policies, processes and important information to all direct reports.
Facilitate staff engagement and address grievances effectively.
Equipment and Training
Ensure that all allocated equipment is properly maintained, focusing on serviceability and cleanliness.
Maintain a sufficient number of qualified and competent personnel for key roles, such as equipment operators.
Hold regular coaching sessions with direct reports to support their development.
Client Management
Respond to client service calls promptly during shift duty.
Foster strong relationships and maintain a positive working rapport with clients and other airport business partners.
Perform any other duties as assigned by management.
Periodic Duties
Perform Operations Supervisor responsibilities when required.
Perform Terminal Management Centre (TMC) duties as needed.
Attend regular Ops meetings for performance reviews and business/operations updates.
Lead operational/service improvement or business development projects as assigned.
Job Specifications (Qualifications/Experiences)
Degree in Science/Engineering from a recognized university preferred.
Minimum 3 years of managerial experience in airport terminal operations or operations management.
Familiarity with Changi Airport terminal operations is an added advantage.
Project Management skills are an added advantage.
Possess excellent interpersonal, communication and organizational skills.
Adaptable to change and a good team player.
Able to work on Shift Duty.
Proficient in Microsoft Office.
Able to obtain an Airport Pass (Airside).
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Working Hours: 6 days per week (rotating shifts – morning, afternoon, night), 44 hours per week

Work Location: Changi Airport / Cargo Airfreight Terminals

Benefits: AWS, Performance Bonus, Joining Bonus of up to $5,000

Responsibilities:

• Drive and load baggage safely and efficiently.
• Ensure timely dispatch of baggage to respective flights.

Requirements:

• Minimum GCE 'N' Level.
• Possess a valid Class 3 driving license.

Responsibilities:

• Operate Hi-lift or van based on operational needs.
• Conduct vehicle checks and maintain cleanliness.
• Handle loading/unloading duties at outbound/inbound docks and aircraft.
• Deliver additional meals, items, or last-minute orders to departing flights.
• Collect, load, check, and hand over meals and catering items to flight crews (Freighter/PACC/Cargo).

Requirements:

• Minimum GCE 'N' Level.
• Valid Class 3 driving license (Class 4 is an advantage).
• Physically fit to lift up to 25kg.

Responsibilities:

• Transport cargo shipments within Cargo Airfreight Terminals and airside areas.
• Perform cargo loading and unloading activities.
• Operate tractors and forklifts safely.

Requirements:

• Minimum GCE 'N' Level.
• Valid Class 3 driving license.
• Physically fit to lift up to 25kg.

Responsibilities:

• Operate Aircraft Docking Guidance Systems.
• Perform aircraft marshalling and headset communication.
• Handle Potable Water and Lavatory services.
• Operate Ground Support Equipment (including Tail Stanchion, Pushback, and Towing Services).

Requirements:

• Minimum GCE 'N' Level.
• Valid Class 3 driving license.

Be part of Singapore's aviation backbone — apply now and start your journey in the exciting world of airport operations

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Registration No: R Zahra A. Higgins)

EA Licence No.: 23C1828

Company Introduction:

QuikBot envision a future where city logistics are seamless, efficient, and sustainable. Our Autonomous Final Mile Delivery (AFMD) platform is designed to tackle the intricate demands of urban delivery, ensuring that goods are transported swiftly and securely from the first to the last mile. Our innovative solutions are set to transform how goods are delivered in bustling urban environments while reducing the carbon footprint and promoting Eco-friendly practices.

We are expanding our team are seeking dynamic and enthusiastic Operation Team Members to join our growing team. This unique role allows the candidate to experience a merger of traditional logistics work with cutting edge robotic technology. In this role, you will be responsible for delivering QuikBot's unique delivery services catered to the first and last mile, using our robot fleet. As an esteem member of the ground crew, you will be also part of the team to ensure that all deliveries are done to the standards and expectations of the company.

Key Responsibilities:

• Prepare and manage our on-site robotic fleet.
• Pack and deploy parcels in collaboration with QuikBot's logistic partners.
• Maintain accurate records of all deliveries.
• Update relevant parties promptly with delivery details.
• Ensure the on-site readiness of the robotic fleet and troubleshoot any issues.
• Execute e-commerce deliveries as required.
• Provide on-site customer service to office tenants and/or commerce customers.
• Provide ongoing support to maintain QuikBot's IoT enabled robot fleet.
• Work together with the other teams as a key member to maintain on ground efficiency and

effectiveness of delivery service.

Station Manager

Deliver professional assistance to process and facilitate passengers and their baggage through the airport with minimum inconvenience to them without tolerate the regulatory requirement and operation standards.

Check In Counter

• To ensure cleanliness of counter.

• Must be customer service oriented - greetings, smile always and polite.

• Check in - correct, fast and accurate.

• Travel document - knowledge to read travel documents from all countries, validity and up to date.

• Baggage tag - correct and sufficient.

• Baggage and lost & found matters - alert at all time.

• Open counter - 90 mins before STD

• Close counter - 30 mins before STD

Gate & Arrival

• To ensure boarding gate is opened at least 30 minutes prior to STD.

• Able to make delay and gate change announcements.

• To collect boarding pass and to assist passengers at the gate.

• To ensure no over size or heavy baggage taken to the aircraft.

• To ensure 20 minutes ground time not exceed.

• To hand over and to collect aircraft documents for office filings.

• Inbound / Outbound Passenger Manifest.

• Inbound / Outbound Cargo Manifest.

• General Declaration (where applicable).

• Inbound / Outbound Signed Loadsheet & NOTOC.

• Possess at least diploma or equivalent.

• Minimum 2 years' experience in airline or aviation field focusing on operation and station management.

• Excellent English communication skills. Must be able to communicate with all levels of management, colleagues and passenger with confident and accuracy.

• Must be proficient in Microsoft Office and airlines operation systems will be a plus point.

• Able to work on shift, weekends and public holidays.

Overview
Company Introduction:
QuikBot envision a future where city logistics are seamless, efficient, and sustainable. Our Autonomous Final Mile Delivery (AFMD) platform is designed to tackle the intricate demands of urban delivery, ensuring that goods are transported swiftly and securely from the first to the last mile. Our innovative solutions are set to transform how goods are delivered in bustling urban environments while reducing the carbon footprint and promoting Eco-friendly practices.
We are expanding our team and are seeking dynamic and enthusiastic Operation Team Members to join our growing team. This unique role allows the candidate to experience a merger of traditional logistics work with cutting edge robotic technology. In this role, you will be responsible for delivering QuikBot's unique delivery services catered to the first and last mile, using our robot fleet. As an esteemed member of the ground crew, you will be also part of the team to ensure that all deliveries are done to the standards and expectations of the company.
Responsibilities
Prepare and manage our on-site robotic fleet.
Pack and deploy parcels in collaboration with QuikBot's logistic partners.
Maintain accurate records of all deliveries.
Update relevant parties promptly with delivery details.
Ensure the on-site readiness of the robotic fleet and troubleshoot any issues.
Execute e-commerce deliveries as required.
Provide on-site customer service to office tenants and/or commerce customers.
Provide ongoing support to maintain QuikBot's IoT enabled robot fleet.
Work together with the other teams as a key member to maintain on ground efficiency and effectiveness of delivery service.
Qualifications
We are seeking dynamic and enthusiastic Operation Team Members to join our growing team.
* We regret that we can only employ Singaporeans and Singaporean Permanent Residents.
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Ground Operations

• Support the sales team in managing transport accounts by handling ad-hoc transport bookings, scheduling, and coordination with corporate clients.
• Liaise and manage corporate clients on assigned operations issues and ensure all corporate booking requests are fulfilled promptly and accurately.
• Verify and update trip details for clients and management (e.g., overtime tracking, billing, admin reports), including conducting investigations on clients' feedback.
• Coordinate with internal and external stakeholders on limo/taxi corporate bookings and operational matters.
• Monitor limo service performance and propose improvements.
• Undertake operation manager duty overseeing operations for assigned contracts.
• Support Operations Control Centre with reporting, process alignment, and coordination, including analysing operational data and generating reports.
• Handle critical ad-hoc on-site arrangements and planning.
• Support Enforcement Team in conducting ground surveys and spot checks.
• Oversee the testing of operational systems and tools, ensuring enhancements are properly scoped, implemented, and executed in alignment with business needs.
• Collaborate with relevant teams to validate functionality, gather feedback, and drive continuous improvement.

Driver-Partner & Subcontractor Management

• Liaise with driver-partners including handling all driver-partners administrative issues including attendance, discipline, and morale.
• Build and maintain strong relationships with driver-partners and subcontractors.
• Conduct orientation sessions for new driver-partners and regular refresher training on limo/taxi/PHV operations and corporate jobs procedures.
• Enforce compliance to SOP(s) and instructions from OCC.
• Resolve any feedback and complaints with a strong service first approach
• Continuously engage partners to improve performance, processes, and workflows.

Ad-Hoc Projects & Events

• Plan and oversee logistics for ad-hoc projects and events.
• Conduct ground surveys and provide operational support during special events.
• Drive Private Hire Vehicles (PHV) to support client bookings as part of contingency plans.
• Serve as on-site coordinator for special events.
• Execute any other duties assigned by management.

Changi Airport Group's Airport Operations Policy team plays a pivotal role in shaping the airport's future. We are a dynamic team responsible for conceptualising and driving strategic initiatives that ensure Changi operates efficiently, competitively, and with enhanced resilience.

We are looking for talented, analytical, and motivated individuals to develop policies that govern Changi's most critical operational partners, ensuring that our operating models keep pace with new technologies and industry developments. In the course of your work, you will develop policies to shape the operational entities and activities in Changi Airport, perform market studies on the business landscape for such operations, and conduct engagements with operational partners on new or extended rights to operate. You will also study, review and propose changes to our business model for operating the airport.

This role requires strong analytical ability, excellent writing skills and confidence in presenting to Senior Management and stakeholders.

Key Responsibilities

Policy & Strategy Development:

• Develop and implement strategies and policies for overseeing key operational partners (e.g. ground handling, aviation fuel, aircraft maintenance).
• Design and apply policy levers that balance operational performance, competitiveness, and resilience.
• Track performance of operational partners and recommend measures to strengthen outcomes.
• Lead negotiations for new or renewed licence agreements.
• Build and maintain strong working relationships with internal units, government agencies, and operational partners.

Market Studies:

• Conduct market studies to assess trends, opportunities, and challenges in the aviation sector.
• Benchmark Changi against global best practices and propose new solutions to optimise airport operations.
• Review and recommend changes to business models to ensure Changi remains future-ready.

Requirements:

• Bachelor's degree and 5 years of relevant experience. Experience in licensing, regulation, or economic/financial analysis would be beneficial.
• Strong skills in critical thinking, problem-solving and communication skills
• Excellent writing ability, with a keen eye for clarity and precision
• Confident in preparing and delivering presentations to Senior Management and stakeholders
• Independent, self-motivated and able to thrive in a collaborative environment.