171 Housekeeping Supervisor jobs in Singapore

Job Description

Allocate daily room duties to Room Attendants

Conduct daily briefings and take note of special requirements by guests

Check room status and report of any discrepancies

Check room cleanliness and maintenance of rooms

Reporting of defects and follow up

Ensure linen and guest supplies are sufficient

Requirements

Min 2 years of working experience in Hotels

Able to work shifts, weekends and public holiday

Main Duties

• Oversee daily operations of the housekeeping.
• Oversee the requirements and needs for daily banquet events relating to housekeeping.
• Work with the Housekeepers to allocate work assignments on a daily basis and ensure optimum cleanliness and service standards.
• Ensure cleanliness of all premises including back of the house areas.
• Daily routine inspections to identify and detect defects and follow up with quick rectification;
• Monitor and maintain cleaning materials and ensure all inventories are adequately stored, recorded and properly maintained;
• Recommend and control housekeeping amenities in the Club's changing rooms/toilets for members' use.
• Oversee and supervise facilities attendants and operation assistants in carrying out removal and disposal of approved unwanted items
• Ensure all logistics and setup planning and communications to housekeepers are properly done in accordance to the Activities Instructions.
• Daily routine walks through and inspections. Identify and detect defect and follow up with quick rectification.
• Monitor and maintain cleaning materials and ensure all inventories are adequately stored, recorded and properly maintained;
• Ensure proper barricading of housekeeping or wet area and the safety of stakeholders are adhered to;
• Provide support for club events relating to housekeeping;
• Scheduling and keeping track of daily pool cleanliness (fallen dried leaves etc);
• Responsible for the cleanliness, orderliness, and appearance of the entire Clubhouse, F&B outlets, Function Rooms, Grand Ballrooms, Meeting Rooms, Admin Offices etc.
• Perform any other duties assigned by the Superior from time to time.

Main Duties

• Higher/Nitec in Mechanical Engineering or Electrical Engineering, Building or Facilities Management or Estate Management or equivalent with 2 years related working experience in housekeeping;
• Ability to communicate in English and team player;
• Perform rotating shift duties on a 5.5 days work week including weekends and PH

Position Overview

The Housekeeping Supervisor organises and supervises the day-to-day housekeeping operations to ensure rooms are well-maintained for the comfort of guests. The individual plans resources, allocates work assignments, supervises cleaning activities, inspects rooms and monitors the turnover of rooms to uphold the highest level of cleanliness and efficiency of the team.

The Role

Housekeeping operations

• Plan resources and allocate work assignments to team members
• Organise work activities for shift commencement and completion
• Supervise work performance to ensure cleaning and maintenance are carried out in accordance with organisational procedures and standards
• Inspect rooms for cleanliness and readiness for arrival guests in accordance with organisational standards
• Inspect housekeeping carts and service pantries to ensure cleanliness and sufficient stock levels
• Report and follow through with all cleaning and defect rectification
• Monitor turnover of rooms to ensure housekeeping efficiency
• Coordinate the maintenance of rooms and housekeeping equipment
• Maintain inventory of housekeeping supplies and equipment
• Prepare for VIP arrivals and ensure rooms are set up according to their preferences
• Purchase, maintain and manage housekeeping supplies and inventory

Managing teams

• Support departmental targets and objectives
• Monitor team's compliance with organisational and regulatory requirements on hygiene, and workplace safety and health
• Conduct training for new team members
• Provide coaching and feedback to improve team performance

Talent Profile

1. Minimum School qualifications
2. Minimum 3 years experience in Housekeeping
3. Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
4. Strong communication and problem-solving skills.
5. Works well under pressure in a fast-paced environment.

As a Housekeeping Supervisor, you are meticulous and have an eye of detail. You are in charge of rooms assignment and checking of rooms to ensure the room cleanliness are complied before they are released to welcome our guests. You are patient in guiding and supporting the room attendants and is ready to train them to comply with the needed brand standards whenever necessary.

Day to Day Responsibilities:

2.1 Assign Team Members with duties and inspect work for conformance to prescribe standards of cleanliness

2.2 Supervise, train, support and monitor Team Members

2.3 Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate use and maintenance of equipment

2.4 Evaluate records to forecast department's manpower requirements

2.5 Advise manager and front office Team Members on rooms' status

2.6 Screen job applicants, hire new employees and recommend promotions, transfers, and dismissals

2.7 Coach and counsel Team Members on work performance

2.8 Ensure clear and effective communication between housekeeping and other departments

2.9 Report all work orders to facilities for rectifications

2.10 Approach all encounters with guests and Team Members in a friendly, service-oriented manner

2.11 Always comply with the hotel standards and regulations to encourage safe and efficient hotel operations

SCOPE

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. He/She will assist with the allocation of task and special assignment to the housekeeping team and will check and inspect guest rooms and the turnover of spaces to ensure guest satisfaction.

OVERALL OBJECTIVES

• Allocate and direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
• Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
• Conduct briefings with the room attendants and ensure they execute the special requests.
• Check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation.
• Conduct monthly training sessions with existing employees in order to meet the identified training needs.
• Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
• Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
• To ensure sufficient linen and guest supplies for room attendant use on his/her assigned floors.

REQUIREMENTS

• Positive, friendly, professional and confident, with good interpersonal skills.
• Minimum 2 years of relevant working experience in hospitality industry.
• Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
• Able to perform shift work.

Reporting to the Housekeeping Manager, or whoever he might delegate to, be responsible for the operational requirements of the Housekeeping Department. Duties includes: Conduct checks and inspections to ensure high standards of cleanliness at all times

• Supervise and ensure team's smooth daily running of the housekeeping operations
• Plan and maintain inventory of guest supplies, cleaning supplies, linen
• Assist in sourcing and selecting suppliers on Housekeeping supplies
• Prepare reports, documentation for the management and assist with administration work for the department
• Coordinate, train and supervise Room Attendants to ensure day to day housekeeping standards are met
• Assist in planning of work schedules and assignments for thorough cleaning
• Reports on maintenance issues and inventory stock
• Supervise the linen room operations as when and where required
• Handles general housekeeping duties in assigned guestrooms or public areas
• Provides assistance to guest queries and resolve any guest's feedback or issues with housekeeping
• Ensure harmonious relationships within the Room Attendants
• Any other ad-hoc duties assigned by the Housekeeping Manager

Job Requirements

• Prior Housekeeping experience in a hospitality industry is an advantage
• Hardworking team player
• Able to work weekends and public holidays
• Day Shifts only

"Job duties:

· Able to work on Weekend/PH

· Able to follow company's schedule to carry out cleaning duties and supervision (multiple locations)

· Able to work outdoor and under sun

· Supervise, manage and control operations daily activities.

· Manage and handle client feedback and on-site incidents

· Monitor and ensure smooth running of daily manpower operations, arrange for replacement of staff as and when necessary

· Manage equipment and supplies inventory and replenishment as and when necessary

· Planning and ensuring orientation for all new staff and job sites

· Cleaning tasks such as drains clearing, dusting, mopping, sweeping, waxing floors and vacuuming

· Cleaning spills, broken glass and other messes up as quickly as possible

· Carry out heavy cleaning tasks and special projects when required.

· Execute, and manages the general cleaning process, monitoring cleaning logistics and supervising other cleaners

· Require hands-on with cleaners

· Perform and meet the cleanliness and hygiene standard in assigned areas and cover manpower whenever required (eg. staff on leave/MC/absent).

Requirements:

· Prior experience in operations in cleaning is highly preferred.

· Experience in cleaning will be an advantage.

· Committed and responsible team player with good personality.

· Diligent attitude and willing to learn.

· Self-driven, Independent and resourceful.

· Strongly oriented towards service level"

JOB RESPONSIBILITIES

• Directs the work assignments of the assigned area to Room Attendants and other non-supervisory personnel.
• Ensures that Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• Maintains appropriate standards and discipline for dress, hygiene, uniform, appearance, posture, and conduct of Housekeeping personnel.
• Inspects all rooms of the assigned area on a daily basis to ensure that all furnishings, facilities, and equipment are clean and in good condition.
• To ensure guest requests are met and company policies and standard procedures are implemented and maintained.
• Monitors and controls Housekeeping tasks, such as lost and found, key control, security, and emergency procedures that help maintain the health and security of personnel and guests.
• Ensures that all necessary tools, supplies, and equipment are available and maintained for daily operation.

JOB REQUIREMENTS

• At least diploma in any relevant discipline
• Minimum of 1 years in Housekeeping experience
• Knowledgeable in Housekeeping operation and cleaning methods
• Have good English communication skills both in written and spoken
• Detail-oriented and possess pleasant personality with good communication and interpersonal skills

BENEFITS

• Company transport pick-up / drop-off at Simei MRT
• Uniform provided, duty meals, F&B discount, insurance / medical / dental coverage
• Employee room rate globally, learning & development opportunities, staff recognition awards

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
• Scheduling staff shifts and organizing replacements as required.
• Investigating and addressing complaints regarding poor housekeeping service.
• Providing training to the housekeeping staff.
• Regularly taking inventory of cleaning supplies and ordering stock as needed.
• Issuing cleaning supplies and equipment to housekeeping staff as needed.
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
• Performing various cleaning duties in instances of staff shortages.

• High school diploma or GED.
• Proven housekeeping or hospitality experience.
• Working knowledge of housekeeping.
• Proficient in all Microsoft Office applications.
• The ability to multitask.
• The ability to stand for extended periods of time.
• Excellent organizational and time management skills.
• Exceptional customer service skills.
• Effective communication skills.