331 Hotel Manager jobs in Singapore

Job Description

The position is an Executive Committee role responsible in managing all aspects of the Hotel Operation including Food and Beverage, Villas, Culinary, Security, Engineering, Spa, Floral Boutique and Leisure at Raffles Sentosa whilst working along with other Executive Committee colleagues to strategize, plan and forecast accurately for the future success of the property. The incumbent is to ensure the delivery of Raffles Hotel Singapore’s experience throughout the entire guest journey meanwhile ensuring optimization of forecast and budget as well as developing managers and colleagues.

Primary Responsibilities

Ensures Luxury guest journey from pre-arrival to post-departure

• Acts as the face of Raffles Hotels & Resorts and Raffles Sentosa and represents the resort as the primary leader,
• Leads and guides the Executive Committee and management teams in driving the hotel to achieve its brand and guest driven goals.
• Be present to personally welcome residents and patrons.
• Be the host at Raffles Sentosa and keeps levels of service constantly elevated.
• Re-invents service every day to create the best customer journey – engaging, enticing, surprising, entertaining, and fully individualized to each market, demographic and guest profile.
• Communicates in an effective and timely manner with Executives and the Cluster General Manager on matters which require the attention of Executive Committee and the Cluster General Manager.
• Represents Raffles Hotel Singapore and the Raffles Brand in projecting a credible image to the market, residents, and colleagues alike.
• Be visible around the hotel and show an active interest in our colleagues’ welfare.
• Oversees all preventive maintenance plans.
• Always ensure a clean and hygiene-compliant hotel environment.
• Leads by example in living the Raffles brand values and established service culture as well as Code of Ethics.

Maximises REVENUE INFLOW AND COST CONTROL

• Sets, plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and goals.
• Supports the hotel’s annual budgeting process and adhere to the Owner/Accor established guidelines.
• Assists in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the established guidelines.
• Leads the forecasting process for all areas of responsibility and ensures accuracy as per policy.
• Follows protocol in approving expenses and obtains the approval for items which require approval at this level before implementation.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures through signatures and meetings.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams.
• Ensures intelligent use of funds available by optimizing spending yet ensuring availability of funds for needed improvements and new initiatives.

Seeks constant improvement of quality in product and services

• Complies with Raffles’ established guidelines on the hotel organizational structure and reporting lines, for example the Executive Committee structure.
• Works with respective Executive Committee member to ensure F&B concepts, service of sequence and products are always aligned with vision and market trends.
• Ensures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes and LQA standards and aims to achieve the scores and goals set.
• Oversees the handling and follow-up of any security incident or guest complaint and always reinforces hotel values.
• Co-chairs the execution of cleanliness matters in line with government regulations and WHO requirements.
• Oversees management of CAPEX and projects for the year.

Inter-Divisional/Stakeholders LIAISON

• Responsible for all Sales and PR missions and visits on property.
• Helps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
• Follows appropriate protocol in communicating with the appointed Owner’s representative and keeping the Cluster General Manager informed of such communications.
• Leads and guides the ExCo and management teams in driving the hotel to achieve its KPIs.
• Complies with Raffles Sentosa’s established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues.
• Works with local education and government institutions to ensure Raffles’ position as a community leader is ensured.
• Develops training programs for colleagues and interns and is the face to the local Singapore core of young talent.
• Leads the HACCP, Colleague Cafeteria and Sustainability committees.
• Ensures all Marketing and PR Communications are in compliance with Raffles Brand Marketing guidelines.
• Supports and helps to prepare and submit the weekly/monthly reports to Corporate Office and Owners.
• Complies with Accor and Raffles’ established guidelines on colleague’s fringe benefits.
• Ensures synergies amongst departments.
• Performs any other duties and responsibilities that may be assigned.

Main Complexity/Critical issues in the Job

• Integrated aspect of the property.
• Historic hotel with constant product challenges.
• Emergency and crisis management.

Qualifications

Prior experience in a luxury hotel senior leadership position.

Experience managing ultra luxury operations, with a preference in resort style properties

Strong educational background with professional qualifications and a continuous learning mindset.

Fluent in English.

Proven track record of building a strong service, and quality culture

Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.

Demonstrated leadership, organizational, and interpersonal skills.

Strategic thinker with excellent communication and presentation skills.

Displays a strong entrepreneurial spirit

Bottom-line oriented with a focus on quality guest service and team-building.

Creative and innovative mindset.

Ability to collaborate and work in a fast-paced environment.

Excellent sense of prioritization and time management.

Professional demeanor and strategic orientation.

Engaging, friendly, and charismatic with a natural ability to connect with guests.

#J-18808-Ljbffr

**Additional Information**
**Job Number** 25136754
**Job Category** Property Leadership
**Location** Duxton Reserve Singapore Autograph Collection, 83 Duxton Road, Singapore, Singapore, Singapore, 89540VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Description
- Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.
- Knowledge of procurement process example; Request for Quotation (RFQ), Request for Proposal (RFP), creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.
- Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.
- Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.
- Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.
- Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.
- Maintain Licensing/Insurance renewals for all entities under The Garcha Group.
- Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).
- Any other duties / tasks as requested by management.
Requirements:
- At least 3 year(s) of working experience in the related position is required
- Experience or knowledge of basic financial administration is essential
- Proficiency in Microsoft Office, Opera PMS, Micros POS, GXP
- Highly developed organizational skills
- Possess initiative and pro-activeness
- Outstanding verbal and written communication skills
- Ability to handle sensitive information in a confidential manner
Garcha Group Benefits:
· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
· As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
· Comprehensive health insurance plan with the option to upgrade at subsidised corporate rates
· 2-night yearly staycation at any of the Garcha Group Hotels
· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
_This company is an equal opportunity employer._
frnch1
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25133112
**Job Category** Property Leadership
**Location** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
+ Functions as the strategic business leader of property operations and acts as General Manager in his/her absence.
+ Areas of responsibility including Operational Divisions such as Food & Beverage Division, Rooms Division etc where applicable.
+ Position works with other Executive Committee members and department heads to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives.
+ The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.
+ As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area, preferably as Director of Operations or Hotel Manager currently in luxury setting.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area as Director of Operations or Hotel Manager currently in luxury setting.
**CORE WORK ACTIVITIES**
**Managing Profitability and Departmental Budgets**
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
**Managing Property Operations**
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
**Leading Property Operations Teams**
- Establishes a vision for product and service delivery on property.
- Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.
**Managing and Conducting Human Resources Activities**
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

An exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International-the world's largest and most prestigious hotel company.

Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection

• Maxwell Reserve Singapore, Autograph Collection

• The Vagabond Club, a Tribute Portfolio Hotel

• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)

• Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

• Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

• 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Duties & Responsibilities:

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.

• Knowledge of procurement process example; Request for Quotation (RFQ), Request for Proposal (RFP), creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.

• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.

• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.

• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.

• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.

• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.

• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).

• Any other duties / tasks as requested by management.

Job Requirements:

• Candidate must possess at least a Degree or Advanced/Higher/Graduate Diploma, in any field.

• At least 3 year(s) of working experience in the related field is required for this position

• Experience or knowledge of basic financial administration is essential

• Proficiency in Microsoft Office Word / Excel / Powerpoint

• Highly developed organizational skills

• Possess initiative and pro-activeness

• Outstanding verbal and written communication skills

• Ability to handle sensitive information in a confidential manner

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Additional Information
Job Number 25133112
Job Category Property Leadership
Location JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Job Summary

• Functions as the strategic business leader of property operations and acts as General Manager in his/her absence.
• Areas of responsibility including Operational Divisions such as Food & Beverage Division, Rooms Division etc where applicable.
• Position works with other Executive Committee members and department heads to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives.
• The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.
• As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
  

CANDIDATE PROFILE
Education And Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area, preferably as Director of Operations or Hotel Manager currently in luxury setting.
  

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area as Director of Operations or Hotel Manager currently in luxury setting.
  

CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.
  

Managing Property Operations

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
  

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.
• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.
  

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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Job Description
The position is an Executive Committee role responsible in managing all aspects of the Hotel Operation including Food and Beverage, Villas, Culinary, Security, Engineering, Spa, Floral Boutique and Leisure at Raffles Sentosa whilst working along with other Executive Committee colleagues to strategize, plan and forecast accurately for the future success of the property. The incumbent is to ensure the delivery of Raffles Hotel Singapore’s experience throughout the entire guest journey meanwhile ensuring optimization of forecast and budget as well as developing managers and colleagues.
Primary Responsibilities
Ensures Luxury guest journey from pre-arrival to post-departure

• Acts as the face of Raffles Hotels & Resorts and Raffles Sentosa and represents the resort as the primary leader,
• Leads and guides the Executive Committee and management teams in driving the hotel to achieve its brand and guest driven goals.
• Be present to personally welcome residents and patrons.
• Be the host at Raffles Sentosa and keeps levels of service constantly elevated.
• Re-invents service every day to create the best customer journey – engaging, enticing, surprising, entertaining, and fully individualized to each market, demographic and guest profile.
• Communicates in an effective and timely manner with Executives and the Cluster General Manager on matters which require the attention of Executive Committee and the Cluster General Manager.
• Represents Raffles Hotel Singapore and the Raffles Brand in projecting a credible image to the market, residents, and colleagues alike.
• Be visible around the hotel and show an active interest in our colleagues’ welfare.
• Oversees all preventive maintenance plans.
• Always ensure a clean and hygiene-compliant hotel environment.
• Leads by example in living the Raffles brand values and established service culture as well as Code of Ethics.

Maximises REVENUE INFLOW AND COST CONTROL

• Sets, plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and goals.
• Supports the hotel’s annual budgeting process and adhere to the Owner/Accor established guidelines.
• Assists in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the established guidelines.
• Leads the forecasting process for all areas of responsibility and ensures accuracy as per policy.
• Follows protocol in approving expenses and obtains the approval for items which require approval at this level before implementation.
• Cooperates with the Finance team and ensures compliance of credit policies and procedures through signatures and meetings.
• Constantly identifies new revenue opportunities and improvement of existing revenue streams.
• Ensures intelligent use of funds available by optimizing spending yet ensuring availability of funds for needed improvements and new initiatives.

Seeks constant improvement of quality in product and services

• Complies with Raffles’ established guidelines on the hotel organizational structure and reporting lines, for example the Executive Committee structure.
• Works with respective Executive Committee member to ensure F&B concepts, service of sequence and products are always aligned with vision and market trends.
• Ensures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes and LQA standards and aims to achieve the scores and goals set.
• Oversees the handling and follow-up of any security incident or guest complaint and always reinforces hotel values.
• Co-chairs the execution of cleanliness matters in line with government regulations and WHO requirements.
• Oversees management of CAPEX and projects for the year.

Inter-Divisional/Stakeholders LIAISON

• Responsible for all Sales and PR missions and visits on property.
• Helps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
• Follows appropriate protocol in communicating with the appointed Owner’s representative and keeping the Cluster General Manager informed of such communications.
• Leads and guides the ExCo and management teams in driving the hotel to achieve its KPIs.
• Complies with Raffles Sentosa’s established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues.
• Works with local education and government institutions to ensure Raffles’ position as a community leader is ensured.
• Develops training programs for colleagues and interns and is the face to the local Singapore core of young talent.
• Leads the HACCP, Colleague Cafeteria and Sustainability committees.
• Ensures all Marketing and PR Communications are in compliance with Raffles Brand Marketing guidelines.
• Supports and helps to prepare and submit the weekly/monthly reports to Corporate Office and Owners.
• Complies with Accor and Raffles’ established guidelines on colleague’s fringe benefits.
• Ensures synergies amongst departments.
• Performs any other duties and responsibilities that may be assigned.

Main Complexity/Critical issues in the Job

• Integrated aspect of the property.
• Historic hotel with constant product challenges.
• Emergency and crisis management.

Qualifications
Prior experience in a luxury hotel senior leadership position.
Experience managing ultra luxury operations, with a preference in resort style properties
Strong educational background with professional qualifications and a continuous learning mindset.
Fluent in English.
Proven track record of building a strong service, and quality culture
Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
Demonstrated leadership, organizational, and interpersonal skills.
Strategic thinker with excellent communication and presentation skills.
Displays a strong entrepreneurial spirit
Bottom-line oriented with a focus on quality guest service and team-building.
Creative and innovative mindset.
Ability to collaborate and work in a fast-paced environment.
Excellent sense of prioritization and time management.
Professional demeanor and strategic orientation.
Engaging, friendly, and charismatic with a natural ability to connect with guests.

#J-18808-Ljbffr

Roles & Responsibilities

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities

Operations

• Improving on operations procedures.
• Managing a team of staff under various departments.
• Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.
• Checking all emails and OTA messages are being replied promptly within a day.
• Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.
• Checking no outstanding payments for in-house and check out guests.
• Ensuring accuracy of daily reports.
• Providing training to new joiners.
• Covering shift when necessary.
• Checking and monitor of inventory level.
• Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

• Following up that all guest's special request prior to check in and arrange accordingly.
• Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.
• Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.
• Bringing up online review ratings.

Reports

• Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.
• Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.
• Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

• Checking of guest rooms before guest arrival.
• Ensuring good communication between Housekeeping and Front desk Department.
• Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.
• Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

• Increasing ADR.
• Managing hotel room rates and allotments.
• Knowing OTAs and hotel rates and promotions.
• Managing hotel expenses.
• Hitting monthly hotel revenue target.
• Assisting in collections of any outstanding payments.

Job Holder's specifications

• Possesses a Degree or Diploma in Hospitality or equivalent.
• Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.
• Must possess integrity and drive.
• Proficient in Microsoft Office Applications.
• Must be highly independent and resourceful.
• Possess good communication and leadership skills.
• Able to correspond in writing with customers, suppliers and internal staff.
• Able to withstand work pressure and guests' demands.

Employment Benefits

• AWS and performance bonus
• 14 days Annual leave
• 1 day Birthday leave
• Medical and Dental benefits
• Other Managerial benefits

Tell employers what skills you have

Front Office
Revenue Management
Microsoft Office
Social Media
Housekeeping
Inventory
Arranging
Property
Pressure
Writing
Customer Service
Hotel Management
Sourcing
Service Delivery
Hospitality

An exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International-the world's largest and most prestigious hotel company.
Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection

• Maxwell Reserve Singapore, Autograph Collection

• The Vagabond Club, a Tribute Portfolio Hotel

• The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)

• Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

• GupShup (The Serangoon House)
Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

• Comprehensive health insurance plan with the option to upgrade at subsidised corporate rates

• 2-night yearly staycation in any of the Garcha Group Hotels

• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
Duties & Responsibilities:

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.

• Knowledge of procurement process example; Request for Quotation (RFQ), Request for Proposal (RFP), creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.

• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.

• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.

• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.

• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.

• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.

• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).

• Any other duties / tasks as requested by management.
Job Requirements:

• At least 3 year(s) of working experience in the position

• Experience or knowledge of basic financial administration is essential

• Proficiency in Microsoft Office, Opera PMS, Micros, GXP

• Highly developed organizational skills

• Possess initiative and pro-activeness

• Outstanding verbal and written communication skills

• Ability to handle sensitive information in a confidential manner

Job Summary
Responsible in ensuring hotel operations smooth running and satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.
Duties and Responsibilities
Operations

• Improving on operations procedures.
• Managing a team of staff under various departments.
• Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.
• Checking all emails and OTA messages are being replied promptly within a day.
• Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.
• Checking no outstanding payments for in-house and check out guests.
• Ensuring accuracy of daily reports.
• Providing training to new joiners.
• Covering shift when necessary.
• Checking and monitor of inventory level.
• Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

• Following up that all guest's special request prior to check in and arrange accordingly.
• Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.
• Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.
• Bringing up online review ratings.

Reports

• Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.
• Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.
• Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

• Checking of guest rooms before guest arrival.
• Ensuring good communication between Housekeeping and Front desk Department.
• Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.
• Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

• Increasing ADR.
• Managing hotel room rates and allotments.
• Knowing OTAs and hotel rates and promotions.
• Managing hotel expenses.
• Hitting monthly hotel revenue target.
• Assisting in collections of any outstanding payments.

Job Holder's specifications

• Possesses a Degree or Diploma in Hospitality or equivalent.
• Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.
• Must possess integrity and drive.
• Proficient in Microsoft Office Applications.
• Must be highly independent and resourceful.
• Possess good communication and leadership skills.
• Able to correspond in writing with customers, suppliers and internal staff.
• Able to withstand work pressure and guests' demands.

Employment Benefits

• AWS and performance bonus
• 14 days Annual leave
• 1 day Birthday leave
• Medical and Dental benefits
• Other Managerial benefits