392 Hotel Manager jobs in Singapore

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

• Improving on operations procedures.
• Managing a team of staff under various departments.
• Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.
• Checking all emails and OTA messages are being replied promptly within a day.
• Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.
• Checking no outstanding payments for in-house and check out guests.
• Ensuring accuracy of daily reports.
• Providing training to new joiners.
• Covering shift when necessary.
• Checking and monitor of inventory level.
• Sourcing of new supplier and reviewing existing suppliers and operators.

• Following up that all guest’s special request prior to check in and arrange accordingly.
• Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.
• Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.
• Bringing up online review ratings.

• Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.
• Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.
• Tabulating month end staff rostering and incentives.

• Checking of guest rooms before guest arrival.
• Ensuring good communication between Housekeeping and Front desk Department.
• Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.
• Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

• Increasing ADR.
• Managing hotel room rates and allotments.
• Knowing OTAs and hotel rates and promotions.
• Managing hotel expenses.
• Hitting monthly hotel revenue target.
• Assisting in collections of any outstanding payments.

• Possesses a Degree or Diploma in Hospitality or equivalent.
• Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.
• Must possess integrity and drive.
• Proficient in Microsoft Office Applications.
• Must be highly independent and resourceful.
• Possess good communication and leadership skills.
• Able to correspond in writing with customers, suppliers and internal staff.
• Able to withstand work pressure and guests’ demands.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

• Duxton Reserve Singapore, Autograph Collection
• Maxwell Reserve Singapore, Autograph Collection
• The Vagabond Club, a Tribute Portfolio Hotel
• The Serangoon Club, a Tribute Portfolio Hotel

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
• Comprehensive health insurance plan with the option to upgrade at subsidised corporate rates
• 2-night yearly staycation in any of the Garcha Group Hotels
• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.
• Knowledge of procurement process example; RFQ, RFP, creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.
• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.
• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.
• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.
• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.
• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.
• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).
• Any other duties / tasks as requested by management.

• At least 3 year(s) of working experience in the position
• Experience or knowledge of basic financial administration is essential
• Proficiency in Microsoft Office, Opera PMS, Micros, GXP
• Highly developed organizational skills
• Possess initiative and pro-activeness
• Outstanding verbal and written communication skills
• Ability to handle sensitive information in a confidential manner

Overview

We are seeking an experienced Hotel Manager with a strong background in managing large-scale hotel operations within a global or recognized hotel chain. The successful candidate will be a proven leader who can uphold brand standards, drive operational excellence, and deliver an outstanding guest experience in line with international benchmarks.

• Oversee and manage daily hotel operations, including front office, housekeeping, F&B, and guest relations.
• Ensure compliance with brand standards, corporate policies, and international hospitality regulations.
• Lead, mentor, and develop a diverse team to achieve service excellence.
• Drive operational efficiency and implement best practices across departments.
• Monitor and improve guest satisfaction scores, handling escalated feedback effectively.
• Collaborate with revenue management and sales teams to optimize occupancy and profitability.
• Develop and manage budgets, forecasts, and performance reports.
• Build strong relationships with stakeholders, including corporate headquarters, vendors, and local authorities.

• Bachelor’s degree in Hospitality Management, Business, or related field.
• 10+ years of hotel management experience, with extensive experience in a large hotel chain .
• Demonstrated success in leading multi-department teams in high-volume operations.
• Strong knowledge of financial management, revenue optimization, and guest service strategies.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hotel management systems and industry-standard software.

HOTEL MANAGER

Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

Based at Mandarin Oriental, Singapore, the Hotel Manager is responsible in playing a vital role in overall Hotel's operations. The Hotel Manager reports to the General Manager.

• Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE).
• Preparation of strategic business plans and budget for the hotel.
• Ensure the implementation and maintenance of all operational quality standards.
• Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary.
• Handle guests’ complaints; ensure timely rectifications of service standards when needed.
• Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity.
• Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.

• Current Hotel Manager in an international 5-star luxury hotel
• Minimum 10 years of managerial experience as Head of Department or Executive Committee member in 5-star luxury hotel
• Previous working experience across different cities
• Possess Diploma or bachelor’s degree in hospitality management
• Familiar with Forbes and LQA quality standards

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Hilton Overview:
With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:
Hiton Singapore Orchard is the largest Hilton hotel in Asia Pacific, boasting 1080 rooms, 5 F&B outlets and a total event space of 2400 sqm. The hotel sits in the heart of Singapore, making it a prime spot for exploring the city's premium shopping and entertainment district.

Role Description:
The
Hotel Manager
will oversee daily operations and provide strategic direction for the hotel, ensuring guest satisfaction while driving profitability and operational excellence.

• Champion Business Excellence
• Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new opportunities
• Lead with Vision
• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property's collective goals
• Elevate Guest Experience
• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return
• Financial Stewardship
• Support and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
• Quality Assurance
• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation
• Owner Relations
• Build strong rapport with hotel owners through proactive and on-going communication

Role Requirements:

• Prior General Manager or Hotel Manager experience in a large, complex Tier 1 city hotel
• Proven experience in managing large hotel operations
• Strong knowledge and experience in F&B and events
• Success in driving commercial returns and revenue
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
• Outstanding communication and negotiation skills with a customer-first mindset
• Solid grasp of financial management principles and experience in budgeting and forecasting
• Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it allers are at the heart of it all

Work Locations
Hilton Singapore Orchard

Schedule
Full-time

Brand
Hilton Hotels & Resorts

Job
General Manager/Hotel Manager

With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World's Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

Hiton Singapore Orchard is the largest Hilton hotel in Asia Pacific, boasting 1080 rooms, 5 F&B outlets and a total event space of 2400 sqm. The hotel sits in the heart of Singapore, making it a prime spot for exploring the city's premium shopping and entertainment district.

Role Description:

The Hotel Manager will oversee daily operations and provide strategic direction for the hotel, ensuring guest satisfaction while driving profitability and operational excellence.

1. Champion Business Excellence

• Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new opportunities

2. Lead with Vision

• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property's collective goals

3. Elevate Guest Experience

• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return

4. Financial Stewardship

• Support and manage the hotel's budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives

5. Quality Assurance

• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation

6. Owner Relations

• Build strong rapport with hotel owners through proactive and on-going communication

Role Requirements:

• Prior General Manager or Hotel Manager experience in a large, complex Tier 1 city hotel
• Proven experience in managing large hotel operations
• Strong knowledge and experience in F&B and events
• Success in driving commercial returns and revenue
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
• Outstanding communication and negotiation skills with a customer-first mindset
• Solid grasp of financial management principles and experience in budgeting and forecasting
• Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it allers are at the heart of it all

Role Overview

We are seeking an experienced Hotel Manager with a strong background in managing large-scale hotel operations within a global or recognized hotel chain. The successful candidate will be a proven leader who can uphold brand standards, drive operational excellence, and deliver an outstanding guest experience in line with international benchmarks.

Key Responsibilities

• Oversee and manage daily hotel operations, including front office, housekeeping, F&B, and guest relations.
• Ensure compliance with brand standards, corporate policies, and international hospitality regulations.
• Lead, mentor, and develop a diverse team to achieve service excellence.
• Drive operational efficiency and implement best practices across departments.
• Monitor and improve guest satisfaction scores, handling escalated feedback effectively.
• Collaborate with revenue management and sales teams to optimize occupancy and profitability.
• Develop and manage budgets, forecasts, and performance reports.
• Build strong relationships with stakeholders, including corporate headquarters, vendors, and local authorities.

Qualifications

• Bachelor's degree in Hospitality Management, Business, or related field.
• 10+ years of hotel management experience, with extensive experience in a large hotel chain .
• Demonstrated success in leading multi-department teams in high-volume operations.
• Strong knowledge of financial management, revenue optimization, and guest service strategies.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hotel management systems and industry-standard software.

With panoramic views of Marina Bay and an unwavering commitment to excellence,
Conrad Singapore Marina Bay
represents the epitome of modern luxury in the heart of Singapore. As part of the Hilton family, we deliver unforgettable experiences through world-class service, thoughtful innovation, and a passion for hospitality.

We are seeking an accomplished
Hotel Manager
to join our senior leadership team — a dynamic leader who will drive operational excellence, financial performance, and team engagement in one of Singapore's most iconic hotels.

Key Responsibilities

• Financial Leadership
• Develops financially sound and accurate business plans, annual budgets, and forecasts for corporate submission and approval.
• Aligns departmental financial targets with hotel strategy and monitors performance through ongoing reporting.
• Manages cash flow, assets, and costs to optimise profit conversion while ensuring cost control and labour flexibility.
• Oversees capital expenditure decisions aligned with business performance and market conditions.
• Partners closely with Commercial leadership to align revenue and cost strategies for optimal profitability.
• People & Leadership Development
• Leads, coaches, and inspires Heads of Departments through clear goal-setting, regular performance reviews, and open communication.
• Cultivates a high-performance, guest-centric culture that reflects Hilton's values and Forbes Travel Guide standards.
• Champions succession planning, talent development, and internal mobility to strengthen leadership pipelines.
• Ensures all colleagues receive robust induction, ongoing training, and engagement opportunities to enhance retention and satisfaction.
• Operational Excellence
• Upholds the highest standards of quality and service across all hotel operations, ensuring brand values are never compromised.
• Champions Stay Experience and Quality Assurance Evaluations, driving action plans and continuous improvements.
• Oversees health, safety, and statutory compliance, and maintains positive relations with owners and corporate partners.
• Leverages technology and data to enhance operational efficiency and guest experience.
• Commercial & Brand Strategy
• Partners with the Commercial Director and Sales & Marketing teams to develop competitive strategies across rooms, F&B, and events.
• Strengthens relationships with key clients, evaluates market trends, and identifies growth opportunities.
• Ensures F&B concepts and promotions are compelling, profitable, and aligned with brand positioning.
• Actively supports upselling initiatives and guest engagement strategies to drive revenue performance.

Qualifications & Competencies
We are looking for an exceptional hospitality leader who brings:

• Extensive luxury hotel operations experience, ideally in a senior leadership role within a global brand.
• Strong financial acumen with the ability to analyse data, develop budgets, and drive profit optimisation.
• Proven ability to lead high-performing teams, manage change, and inspire a culture of excellence.
• Excellent interpersonal and communication skills, with tact and diplomacy when engaging with owners, guests, and team members.
• Strategic thinker with the agility to navigate market dynamics, operational complexities, and evolving guest expectations.
• Proficiency in business analytics and technology tools (e.g., Excel, hospitality systems).
• Education support for children will not be provided.

Why Join Us
At Conrad Singapore Marina Bay, you'll be part of a passionate team that delivers exceptional hospitality every day. As part of the Hilton family, you'll enjoy world-class development opportunities, competitive benefits, and the chance to shape the future of one of Singapore's most prestigious hotels.

Work Locations
Conrad Singapore Marina Bay

Schedule
Full-time

Brand
Conrad Hotels & Resorts

Job
General Manager/Hotel Manager

Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

Based at Mandarin Oriental, Singapore, the Hotel Manager is responsible in playing a vital role in overall Hotel's operations. The Hotel Manager reports to the General Manager.

• Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE).
• Preparation of strategic business plans and budget for the hotel.
• Ensure the implementation and maintenance of all operational quality standards.
• Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary.
• Handle guests' complaints; ensure timely rectifications of service standards when needed.
• Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity.
• Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.

• Current Hotel Manager in an international 5-star luxury hotel
• Minimum 10 years of managerial experience as Head of Department or Executive Committee member in 5-star luxury hotel
• Previous working experience across different cities
• Possess Diploma or bachelor's degree in hospitality management
• Familiar with Forbes and LQA quality standards

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?