3,406 Hotel Operations jobs in Singapore

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Head of Operations

Job-Type: Full-time

Reports To: Country Director of Commercial & Strategy

Location: Jakarta, Indonesia

What you’ll be doing:

• key member of the Cove Indonesia cross functional leadership team
• managing the operations team, motivating and building a strong working culture as well and measuring and managing individual and team performance to achieve the company objectives
• working in partnership with the tech team to design, develop and deploy technologies that improve the efficiency of our operations
• owning the opex budget, maintaining tight controls and identifying projects and work streams to increase efficiencies through vendor management, maintenance initiatives etc.
• owning the ops S,G&A budget to ensure that we can decouple manpower cost growth from revenue growth and therefore progress towards greater levels of profitability whilst still maintaining strong levels of customer service
• owning the capex budget and working on continued efficiencies on our spend per room acquired through supplier partnerships and other procurement initiatives, financing
• grow the analytics capabilities of the team to ensure that we have more comprehensive and accurate tracking of key operational efficiency and customer services metrics and a structured format for reporting
• handling escalated tenant complaints or high-risk issues and working with the team to resolve them in the best way possible for Cove
• ensuring that the team is well structured and operating with excellence through the development of robust SOPs, training and adequate supervision/management structures
• establishing and deploying Cove’s standard of service and building a customer focused mindset throughout the organisation
• ensuring that we maintain positive and constructive relationships with our landlords so that we can run the properties to agreed Cove standards
• ensuring that property onboarding is done on time, in budget and in accordance with any necessary safety and property regulations

What makes you a great fit:

• Strategic thinking
• Commercial acumen
• People management and leadership skills
• Self-motivated and takes responsibility
• Analytically minded
• Ability to be flexible deal with ambiguity
• Attention to detail
• Customer focus

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

JOB SUMMARY

Supports the successful execution of all operations in Duxton Reserve hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other tasks as assigned by management.

Job Title: Hotel Operations Manager

Description:

• The ideal candidate will be responsible for managing day-to-day hotel operations, including staffing and work assignments, to ensure efficient hotel operations.
• Supervise, train, motivate, and coach Front Desk staff to meet the needs of hotel guests.
• Foster effective communication and coordination among all departments, staff, and managers to achieve daily operational goals.
• Address guest complaints promptly and implement corrective actions to resolve their concerns.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents that require management attention or escalation.

Required Skills and Qualifications:

• A minimum of 3 years of relevant work experience in a similar capacity.
• Diploma or equivalent in Tourism/Hospitality Management.
• Ability to perform shift duties, including nights, weekends, and public holidays.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office Applications.
• Knowledge of Opera is advantageous.

Benefits:

• Permanent position with opportunities for growth and development.
• A competitive salary package.

Others:

• We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days.

Anradus Application Policy:

We appreciate your interest in this role and wish you the best of luck in your job search.

Seeking an accomplished Hotel Operations Leader to drive exceptional guest satisfaction. The ideal candidate will possess strong leadership skills, a calm demeanor under pressure, and a passion for delivering outstanding levels of service.

This is a challenging role that requires the ability to manage daily hotel operations, train and supervise staff, investigate irregularities, and maintain high standards of cleanliness and organization. As a key member of our team, you will be responsible for ensuring procedures are followed, tasks are performed efficiently, and employees are motivated and engaged.

• Develop and implement effective strategies to optimize guest satisfaction and loyalty.
• Train and supervise Front Office employees in reception and cashiering procedures, assign tasks as necessary.
• Investigate and resolve any issues or discrepancies related to room occupancy, inventory management, or employee performance.
• Maintain high standards of cleanliness, organization, and appearance in the Front Office and lobby area.

• Calm, efficient, able to work well under pressure.
• Passion for delivering exceptional levels of guest service.
• Excellent interpersonal and communication skills.
• Able to work independently and as a team.
• Proven leadership skills and experience in hospitality industry.

The successful candidate will have a proven track record of success in similar roles, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. If you are a results-driven leader with a passion for delivering exceptional service, we encourage you to apply.

Job Summary:

The Hotel Operations Supervisor is responsible for overseeing the smooth and efficient operation of the hotel. This includes managing front office staff, supervising daily operations, and ensuring exceptional guest service.

Responsibilities:

1. Ensure proper functioning of the hotel, maintaining high standards of quality and efficiency.
2. Supervise front office staff, including receptionists, cashiers, and reservation agents.
3. Monitor staff conduct and performance, providing feedback and coaching as needed.
4. Provide prompt and courteous service to guests, resolving complaints and issues promptly.
5. Assist with guest check-ins and check-outs, ensuring a seamless experience.
6. Inspect VIP rooms before arrival, escorting them to their accommodations and ensuring complimentary amenities are provided.
7. Inform relevant departments about VIP arrivals, ensuring a warm welcome.
8. Check logbooks for messages and follow up on actions at the start of each shift.
9. Issue keys to authorized personnel only, handling correspondence and reservations.
10. Monitor housekeeping discrepancy reports, taking corrective action when necessary.
11. Handle security-related matters, directing guests and addressing guest conduct issues with the Security Department.
12. Manage cash float amounts according to expected occupancy, authorizing rate and room changes.
13. Train reception staff members, including planning and conducting on-the-job training.
14. Conduct spot checks on outlets in the absence of the Outlet Manager.
15. Monitor room inventory closely to maximize room utilization and generate higher revenue.
16. Collaborate with Sales to optimize revenue and occupancy from group allotments.

Requirements:

• O-Levels or equivalent qualification.
• At least 5 years' experience in hotel operations and management.
• Able to work rotating shifts, weekends, and Public Holidays.
• Team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Benefits:

This role offers a unique opportunity to grow and develop within a dynamic hotel environment. As a Hotel Operations Supervisor, you will have the chance to work with a talented team, develop your leadership skills, and contribute to the success of the hotel.

Assistant Hotel Manager Job Overview

This is a leadership position responsible for the smooth operation of hotel services. The role involves overseeing staff and ensuring exceptional customer service is provided to guests.

• Servicing guests with professional courtesy, ensuring their needs are met through prompt responses to enquiries and providing solutions.
• Enhancing operational procedures to increase efficiency and improve review ratings across all online platforms.

• Implementing strategies to maintain seamless guest experiences and enhance overall hotel operations.
• Managing a team under various departments, including housekeeping, maintenance, and front desk.
• Preparing rosters and arranging shift cover for last-minute absences or medical leave, ensuring timely coverage and minimizing disruptions.
• Responding promptly to emails and messages, maintaining excellent communication with guests and stakeholders.
• Certifying accurate payment processing for bookings according to hotel policy.
• Ensuring no outstanding payments from in-house and check-out guests.
• Providing comprehensive training to new joiners and covering shifts as necessary.
• Maintaining inventory levels, sourcing new suppliers, and reviewing existing vendors.

• Following up on special requests prior to check-in and arranging accordingly.
• Listening to and addressing guest concerns and complaints in a professional manner.
• Monitoring and responding to online reviews, resolving issues, and complimenting team members for good reviews.

• Reviewing daily shift reports and submitting them to the Operations Manager/General Manager for month-end reporting.
• Preparing and tallying daily credit card statements from daily shift reports and submitting them to the Operations Manager/General Manager for month-end reporting.
• Consolidating monthly petty cash reports and submitting them to the Operations Manager/General Manager for month-end reporting.
• Checking cancellation and no-show reports for every month end to ensure correct reporting and charging for all OTAs.

• Inspecting guest rooms before arrival and ensuring they meet high standards.
• Maintaining good communication between Housekeeping and Front Desk Departments.
• Scheduling internal room care, maintenance, and external maintenance.
• Improving the overall hotel experience with the General Manager.

• Increasing Average Daily Rate (ADR).
• Managing hotel room rates and allotments.
• Knowledge of Online Travel Agencies (OTAs) and hotel rates and promotions.
• Managing hotel expenses and achieving revenue targets.
• Assisting in collections of any outstanding payments.

• Degree or Diploma in Hospitality or equivalent.
• At least 3 years of managerial experience or at least 6 years of front desk experience.
• Integrity and drive.
• Proficient in Microsoft Office Applications.
• Highly independent and resourceful.
• Good communication and leadership skills.
• Able to correspond in writing with customers, suppliers, and internal staff.
• Able to withstand work pressure and guest demands.

The ideal candidate will possess exceptional leadership skills, attention to detail, and a passion for delivering exceptional customer service. This is a challenging and rewarding role in a dynamic hospitality environment.

Lead a Front Office Team to Ensure Exceptional Guest Experiences

This leadership role focuses on managing hotel operations, fostering a high-performance culture within the Front Office department, and ensuring seamless guest satisfaction.

• Maintain high standards of guest satisfaction through effective management of hotel operations.
• Develop and implement strategies to improve organisational effectiveness and maximise room utilisation to boost revenue.
• Collaborate with Housekeeping to ensure clean and comfortable stays for guests.
• Work with Security to ensure efficient property surveillance and proper incident reporting.
• Stay updated on evolving guest expectations, trends, and changing needs to drive results.
• Identify and implement ways to improve team productivity and performance.
• Ensure that all public areas, lobby, and facilities are well-maintained to provide a comfortable stay.

• O-Levels or equivalent qualification.
• A minimum of 5 years' experience in hotel operations and management.
• Ability to work rotating shifts, weekends, and Public Holidays.
• Excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge of Opera System.
• Leadership skills to drive results.

This is a unique opportunity to join our dynamic and collaborative environment as an Hotel Operations Manager. As the Assistant Housekeeping Manager, you will be responsible for creating a seamless guest experience by ensuring both high standards of cleanliness and employee satisfaction are met.

Responsibilities: