420 Hotel Operations jobs in Singapore

Spearhead hotel operations, guaranteeing guest safety, comfort, and satisfaction.

• Lead a team of staff, conduct briefings, oversee maintenance, and adhere to regulations.
• Drive profitability, meet revenue targets, and control operational costs.
• Promote sustainability initiatives and handle guest complaints.

Requirements:

• Bachelor's degree in Hotel Administration or related field,
• 3+ years of residential property management experience,
• Excellent communication skills, strong leadership, organisational skills, and financial analysis understanding.

**Job Description**

An exciting opportunity has emerged to lead our hotel operations team. As the Hotel Operations Manager, you will be responsible for ensuring the smooth day-to-day functioning of our hotels and restaurants.

We operate several properties in Singapore:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

We have several restaurants and bars within our properties:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Your key responsibilities will include:

1. Conducting regular site visits to ensure all facilities meet our high standards
2. Overseeing maintenance and repairs to optimize efficiency and reduce operating costs
3. Managing service providers to ensure seamless delivery of services

**Required Skills and Qualifications**

To be successful in this role, you will need:

• A strong background in hotel operations or a related field
• Excellent organizational and leadership skills
• The ability to work well under pressure and prioritize tasks effectively

**Benefits**

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

**Others**

This is an exciting opportunity to join our team and contribute to the success of our hotel operations. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

The Duty Manager oversees the day-to-day activities across multiple hotel departments. This role ensures smooth operations and exceptional customer service in line with established standards.

This involves directing staff members, maintaining a positive corporate image, and handling guest complaints efficiently.

• Ensure the proper functioning of hotel facilities and supervise staff conduct.
• Provide prompt and courteous service to guests, handle issues, and assist with check-ins and check-outs.
• Inspect rooms for VIPs, escort them, and provide complimentary amenities.
• Address security-related matters, direct guests reporting incidents, and manage guest conduct issues.
• Maintain cash float amounts, authorize rate changes, and conduct on-the-job training for reception staff.
• Monitor room inventory closely to maximize revenue, collaborate with sales teams, and take charge of evacuations during emergencies.

• Demonstrated strong business acumen and effective leadership skills.
• A proven track record of driving results with teams.

The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel.

We are seeking an experienced Hotel Operations Manager to oversee the smooth operation of our front office. The ideal candidate will possess strong leadership skills and have a thorough understanding of hotel management systems.

• Taking responsibility for the efficient operation of the front office at all times
• Supervising and leading service associates in their daily activities
• Upselling rooms to meet guests' needs when appropriate
• Fulfilling guest requests in a professional and timely manner

• Relevant experience in the hotel industry with knowledge in Opera PMS system
• Knowledgeable in check-in/out systems and processes from arrival to departure
• Strong communication and engagement skills
• Exposure to interacting with international and domestic travelers

• A 5-day work week
• Learning and development opportunities
• Medical and insurance coverage
• Employee discount within the Shangri-La Group
• Duty meals and shuttle bus provided

We offer a dynamic and supportive work environment that allows employees to grow and develop their skills. We value professionalism, teamwork, and customer satisfaction.

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Supports the successful execution of all operations in Duxton Reserve hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other tasks as assigned by management.

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

We are seeking an experienced Hotel Operations Manager to oversee front office operations and lead the front office team.

• Oversee front office operations to ensure smooth service delivery.
• Lead and train the front office team to maintain high service standards.
• Handle guest complaints and special requests to ensure satisfaction.
• Create staff duty rosters and ensure adequate manpower coverage.
• Coordinate communication and cooperation with other departments.
• Monitor check-in and check-out procedures for accuracy and efficiency.
• Develop, implement, and enforce standard operating procedures (SOPs).
• Manage room inventory and implement yield/revenue strategies.

The ideal candidate will have excellent leadership skills and a proven track record in delivering exceptional customer service. They must be fluent in English and Chinese, possess a minimum 3-5 years of relevant experience, and be familiar with hotel management principles.

• Excellent leadership and communication skills.
• Proven track record in delivering exceptional customer service.
• Fluency in English and Chinese.
• Minimum 3-5 years of relevant experience.
• Familiarity with hotel management principles.

Marriott Hotels:
· Duxton Reserve Singapore, Autograph Collection
· Maxwell Reserve Singapore, Autograph Collection
· The Vagabond Club, a Tribute Portfolio Hotel
· The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
JOB SUMMARY
Supports the successful execution of all operations in Duxton Reserve hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CORE WORK ACTIVITIES
Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets at least semi annually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks
• Any other tasks as assigned by management.
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