What Marina Bay Sands Jobs are in Singapore?

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** S$2,000 - S$2,300
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will be assisting them with their luggage and escorting them to their rooms. You will work closely with the front office, concierge, and other departments to ensure guests' needs are met promptly and professionally. As a **Doorman** , you're not just greeting guests upon arrival - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ Welcome guests with a friendly and professional manner at all times according to Brand Standards
+ Open vehicle and hotel doors and assist guests during arrival and departure
+ Assist with guest luggage and coordinate with Bell Service, Concierge and Lobby Ambassador team
+ Ensure smooth traffic flow at the hotel driveway and entrance
+ Assist with taxi and limousine arrangements for guests
+ Provide accurate information on hotel facilities and local areas
+ Maintain cleanliness and organisation of the entrance, driveway and hotel equipment
+ Remain alert and report any suspicious activity or incidents
+ Adhere to hotel's safety policies, emergency rules and procedures.
+ Perform any other reasonable duties assigned.
+ The Management reserves the right to make changes to this job description if necessary.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Good communication and interpersonal skills, with the ability to interact effectively and professionally with guests and colleagues.
+ Professional and courteous demeanor, with a positive and service-oriented approach to work.
+ Strong commitment to delivering excellent guest service and enhancing the overall guest experience.
+ Proactive, attentive, and able to perform effectively in a fast-paced environment while maintaining service standards.
+ Relevant experience in customer service, hospitality, food and beverage, or related industries is an advantage.
+ Able to work flexible schedules, including shifts, weekends, and public holidays, in accordance with operational requirements.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** S$8,000 - S$10,000
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel's service standards. As a **Director of Front of House** , you're not just overseeing daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
**Key Responsibilities**
Strategic & Operational Leadership
+ Lead and oversee all Front of House operations to deliver exceptional guest experiences
+ Drive service excellence, guest satisfaction, and brand consistency across all touchpoints
+ Maintain a strong presence in the lobby, setting the benchmark for service standards
+ Ensure readiness for peak periods, VIP arrivals, and special events
Guest Experience & Service Excellence
+ Champion a guest-first culture, resolving issues proactively and effectively
+ Continuously gather and act on guest feedback to improve service delivery
+ Maintain detailed guest profiles to enhance personalization and loyalty
Team Leadership & Talent Development
+ Inspire, coach, and develop a high-performing team of department leaders and frontline staff
+ Oversee recruitment, onboarding, training, and performance management
+ Foster a collaborative, engaged, and service-driven team culture
Commercial & Financial Performance
+ Drive room revenue and profitability through effective operational and commercial strategies
+ Manage departmental budgets, forecasts, and financial reporting
+ Analyse performance metrics and implement improvements to maximize results
Cross-Functional Collaboration
+ Work closely with Housekeeping, Sales, F&B, Spa, and Revenue teams to ensure seamless operations
+ Support group arrivals, events, and special requests with precision and coordination
+ Contribute to marketing initiatives, promotions, and guest engagement strategies
Operational Excellence
+ Ensure adherence to Hilton brand standards, policies, and procedures
+ Lead daily briefings, shift handovers, and operational reviews
+ Monitor service standards and implement continuous improvements
+ Ensure compliance with health, safety, and regulatory requirements
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**We are seeking a dynamic, service-driven leader with:**
+ Proven experience in Front Office or Rooms Division leadership, ideally within luxury hospitality
+ Strong operational, commercial, and leadership capabilities
+ Excellent communication, interpersonal, and stakeholder management skills
+ A guest-centric mindset with a passion for delivering exceptional service
+ Strong organizational skills with the ability to manage multiple priorities
+ Financial acumen with experience in budgeting, forecasting, and performance analysis
+ Proficiency in hotel systems and Microsoft Office applications
+ Fluency in spoken and written English
**Key Traits:**
+ Results-oriented and proactive
+ Calm under pressure with strong problem-solving skills
+ Team-focused and collaborative
+ Detail-oriented with a commitment to excellence
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

**Job Identification:**
**Job Category:** Food and Beverage
**Job Schedule:** Full time
**Salary** S$9,000 - S$11,000
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You'll oversee all aspects of our food and beverage operations, from crafting innovative menus to ensuring impeccable service. As a **Director of Food & Beverage** , you're not just providing strategic direction for all aspects of the hotel's food and beverage operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
**Key Responsibilities**
**Strategic Leadership & Business Performance**
+ Lead and oversee all Food & Beverage operations across the hotel.
+ Develop and execute strategic initiatives to drive revenue growth, profitability, and market competitiveness.
+ Identify new business opportunities, concepts, and revenue streams to maximize performance.
+ Contribute to the overall strategic direction and success of the hotel as a member of the Executive Committee.
+ Monitor industry trends, competitor activities, and market developments to maintain a competitive advantage.
**Guest Experience & Brand Excellence**
+ Ensure exceptional guest satisfaction through memorable dining, beverage, banquet, and event experiences.
+ Uphold Hilton and Conrad brand standards across all Food & Beverage touchpoints.
+ Drive a culture of luxury hospitality, service excellence, and continuous improvement.
+ Proactively engage with guests to gather feedback and build lasting relationships.
**Financial & Operational Management**
+ Develop and manage departmental budgets, forecasts, and business plans.
+ Achieve financial objectives through effective revenue management and cost control.
+ Monitor and optimize food cost, beverage cost, labour cost, productivity, and inventory management.
+ Analyze business performance and implement corrective actions to improve results.
+ Ensure operational efficiency and consistency across all Food & Beverage outlets.
**Team Leadership & Development**
+ Lead, mentor, and develop the Food & Beverage leadership team and Team Members.
+ Foster a culture of engagement, accountability, collaboration, and high performance.
+ Drive succession planning, talent development, and employee retention initiatives.
+ Ensure teams are adequately trained and equipped to deliver exceptional guest experiences.
**Compliance & Quality Assurance**
+ Ensure full compliance with food safety, hygiene, health and safety, licensing, and regulatory requirements.
+ Maintain operational standards that meet or exceed Hilton brand expectations and luxury hospitality benchmarks.
+ Champion quality assurance initiatives and continuous improvement programs.
**Stakeholder Management**
+ Build and maintain strong relationships with guests, suppliers, business partners, and key stakeholders.
+ Partner closely with Sales, Marketing, Revenue Management, Culinary, and other operational departments to achieve business objectives.
+ Represent the Food & Beverage division at hotel and corporate meetings as required.
**Additional Responsibilities**
+ Perform any other duties or responsibilities as assigned by the Hotel Manager.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Minimum **5-8 years of senior Food & Beverage leadership experience** within a luxury or upscale hotel environment.
+ Demonstrated experience managing multiple restaurants, bars, banquet operations, and large, diverse teams.
+ Proven track record of driving revenue growth, profitability, and operational excellence.
+ Strong exposure to luxury service standards, including **Forbes Travel Guide** and/or **Leading Quality Assurance (LQA)** frameworks.
+ Excellent leadership, coaching, communication, and stakeholder management skills.
+ Strong financial acumen with expertise in budgeting, forecasting, cost control, and business planning.
+ Solid understanding of Food & Beverage operations, guest experience management, and labour optimization.
+ Proficiency in hotel management systems and Microsoft Office applications.
+ Excellent written and verbal communication skills in English.
**Key Competencies**
+ Strategic Thinking
+ Commercial Acumen
+ Luxury Hospitality Mindset
+ Operational Excellence
+ Financial Management
+ People Leadership & Development
+ Guest-Centric Service
+ Innovation & Change Management
+ Relationship Building & Influencing
+ Problem Solving & Decision Making
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

**Job Identification:**
**Job Category:** Technology
**Job Schedule:** Full time
**Salary** S$3,000 - S$3,500
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an **Information System Executive** , you're not just providing comprehensive IT support - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ Provide day-to-day support for all internal hotel IT systems, users & guests, minimizing any system outages.
+ Handle, efficiently and completely, IT issues that arise.
+ Maintain excellent product knowledge and apply it to deliver full system benefits.
+ Record all issues that arise and inform of any issues that need further attention.
+ Communicate with the hotel Duty Manager & Sales & Catering Team to respond to any Guest-related IT requirements.
+ Identify current and future system needs and provide solutions for the identified needs.
+ On Support Call 24/7, assist Hotel user and Guest-related IT matters.
+ Assist user departments in conducting training on the various computer applications to be installed in the hotel.
+ Assist in preparing training schedules and coordinates closely with user departments to maximize training sessions.
+ Perform system maintenance and daily backup / offsite backup for all internal hotel IT systems.
+ Support systems such as Point of Sales (POS), Property Management System (PMS), HR, Payroll, Accounting, Inventory, IPTV & PABX Systems.
+ Assist Cluster Information System Manager in ensuring information system policies and procedures are carried out.
+ Adhere to hotel's safety policies, emergency rules and procedures.
+ Perform any other reasonable duties assigned.
+ The Management reserves the right to make changes to this job description if necessary.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Diploma in Computer Science, Information Technology, or a related discipline, or equivalent relevant experience.
+ Relevant professional certifications (e.g., CompTIA, Cisco, Microsoft) are an advantage.
+ Proven experience in IT management or a similar role. Experience in the hospitality industry is preferred.
+ Strong knowledge of network and system administration, cybersecurity, and database management.
+ Good understanding of IT infrastructure, including networks, databases, business applications, and software development methodologies.
+ Experience supporting hospitality systems or similar hotel management applications.
+ Ability to troubleshoot, maintain, and support hotel operational systems and integrate them with the wider IT infrastructure.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

**Job Identification:**
**Job Category:** Sales and Marketing
**Job Schedule:** Full time
**Salary** S$12,000 - S$13,000
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will lead the sales team and ensure that the hotel's revenue targets are met. This role involves developing and implementing sales strategies, building relationships with key clients, and overseeing the daily operations of the sales department. As a **Director of Groups, Meetings & Events** , you're not just driving revenue growth across all hotel segments - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
As Director of Groups, Meetings & Events, you are responsible for working closely with the commercial team to drive business conversions, explore new business and expand existing business through strong analysis of trends, data and market insights. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Maximise all Groups, Meetings and Events revenue opportunities.
+ Review business plans, identify gaps and ensure support from proactive sales team to drive demand and support business conversions.
+ Understand the competitive market place and be connected with venue partners to ensure hotel stays ahead in business opportunities.
+ Collaborate with local visitor bureau and Hilton Worldwide Sales offices to ensure business success.
+ Lead action plans to achieve revenue goals versus budget, ensure year-on-year increase in business conversion ratios, deliver satisfactory mystery audit results, achieve excellent customer satisfaction scores via Meeting Planner surveys and maintain excellent system usage.
+ Lead a large team and provide coaching and mentoring for team members and support the career development/ improvement plans for team members.
+ Perform Budgeting, Forecasting (Weekly, Monthly and Rolling) tasks and ensure relevant, updated reporting.
+ Support achievement of required RGI through groups' conversion to form an early occupancy base to allow yielding on the business thereafter.
+ Accurate control of deposit guidelines and commissions accrual for GME bookings.
+ Optimize function space occupancy and revenue generation through assessment of event requests, diary management and function space release requests.
+ Lead the team to achieve hotel's key performance indicators that include but not limited to hotel's revenue contribution, profitability, guest experience, team members' satisfaction and loyalty contribution.
+ Review and analyse business pace and market trends.
+ Conduct weekly group and catering business revenue review and conversion ratios and update results in bi-weekly commercial/ business focussed meetings.
+ Analyse statuses of each business - split by sales manages, geo source, industry type and lead time.
+ Organise familiarization trips, site inspections, conduct hotel presentations and participate in clients' engagement plans.
+ Lead and participate in sales and marketing activities including sales calls, sales trips and groups business acquisitions and conversions.
+ Support Catering and Event Services team to achieve overall commercial goals and guests' satisfaction.
+ Be well connected with internal and external stakeholders including but not limited to owning company, Hilton corporate office, worldwide sales offices, revenue management consolidated centre, conventions and visitors bureaus, airlines, trade partners, leisure travel wholesalers, and travel management companies to review and update market trends and explore new business opportunities.
+ Adhere to hotel's safety policies, emergency rules and procedures.
+ Perform any other reasonable duties assigned.
+ The Management reserves the right to make changes to this job description if necessary.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Experience in leading a successful team in a similar role.
+ Strong leadership skills to effectively manage and motivate the team to achieve high performance levels to achieve/ exceed targets.
+ Strong analytical skills to understand key business indicators, competitive trends and to develop appropriate commercial initiatives.
+ Good business acumen and commercial understanding, with excellent sales skills.
+ Excellent organisational and planning skills (personal and team).
+ Energetic, dynamic and inspiring to the team.
+ Resilient and adaptable to changes in business environment.
+ Always positive, confident and supportive to the team.
+ Takes ownership and accountable for success of team and hotel.
+ Warm, sincere and inclusive in interpersonal interactions.
+ Strong knowledge of local market and global travel and meetings' trends.
+ An excellent team player who has sense of urgency and discipline to ensure tasks are completed in a timely manner.
+ Be calm and have the ability to thrive and manage stress.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Minimum 5 year's experience in a similar capacity.
+ Excellent command of written and spoken English and Mandarin to meet business needs.
+ Good interpersonal, organizational skills and leadership qualities.
+ Knowledge and use of Delphi, MeetingBroker and Cvent.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** S$3,800 - S$4,300
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel's daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As an **Assistant Front Desk Manager** , you're not just overseeing hotel operations in the absence of the General Manager - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ Oversee daily shift operations and ensure service standards are consistently maintained.
+ Handle guest feedback, requests and service recovery promptly and professionally.
+ Represent hotel management when required and make sound operational decisions during the shift.
+ Coordinate closely with Rooms Division and the wider hotel operations team to ensure seamless guest experiences.
+ Monitor arrivals, departures, room readiness, VIP movements and operational follow-ups.
+ Support operational teams in resolving guest-related, room-related or service-related matters.
+ Conduct regular checks of guest-facing areas to ensure cleanliness, presentation and operational readiness.
+ Maintain current knowledge of hotel products, services, policies, room availability and operational procedures.
+ Ensure proper handover of operational matters, guest concerns and follow-up actions between shifts.
+ Be familiar with and adhere to the hotel's safety and security manuals, emergency procedures and related policies.
+ Remain alert to safety, security or operational incidents and escalate or report them in accordance with hotel procedures.
+ Support emergency response, crisis handling and incident management when required.
+ Perform any other reasonable duties assigned.
+ The Management reserves the right to make changes to this job description if necessary.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Good communication and interpersonal skills.
+ Strong guest service orientation with the ability to handle guest feedback and service recovery professionally.
+ Ability to make sound operational decisions in a timely and responsible manner.
+ Ability to remain calm, efficient and organised under pressure.
+ Good knowledge of Front Office operations, room control, cashiering and guest handling procedures.
+ Ability to coordinate effectively with Rooms Division and the wider hotel operations team.
+ Good understanding of hotel safety, security and emergency procedures.
+ Ability to coach, guide and support Team Members during daily operations.
+ Proficiency in hotel systems and basic Microsoft Office applications.
+ Previous Front Office or Duty Manager experience in a hotel environment preferred.
+ Willingness to work shifts, weekends and public holidays according to operational requirements.
**How We'll Help You Thrive**
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.