2,947 Shangri La Hotels And Resorts jobs in Singapore

Job Highlights

Walking distance to Lavender MRT / Kallang MRT / Bendemeer MRT

Perfect Attendance Bonus

Good Performance Bonus

Long Service Bonus

Project Bonus

Position Overview
We are seeking a detail-oriented and experienced Customer Service Executive to join our team. The ideal candidate will play a key role in delivering excellent customer service and enhancing the overall customer experience through prompt support and continuous process improvement.

Job Description
Reporting to the Head of Customer Service , the successful candidate will be responsible for the following:

• Address customer feedback promptly and professionally to ensure high levels of satisfaction.
• Identify and implement process improvements to enhance customer experience.
• Prepare sales quotations, sales orders, delivery orders, invoices, and other relevant documents.
• Attend to customer inquiries across various channels in a timely and courteous manner.
• Ensure the accurate and timely processing and execution of customer orders.
• Coordinate with internal departments and third parties to fulfill customer requests.
• Maintain strong customer relationships by providing accurate product information and dedicated sales support.
• Handle and resolve customer complaints and feedback efficiently.
• Generate monthly customer statements and monitor payment statuses.
• Perform any ad-hoc duties as assigned by the department head.

Requirements

• A minimum of a Degree in any field.
• At least 2 years of relevant experience in customer service or administrative roles.
• Excellent written and verbal communication skills.
• Proficiency in spoken Mandarin is required, as the role involves handling feedback from Mandarin-speaking customers.
• Strong problem-solving and conflict resolution skills.
• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Ability to perform under pressure in a fast-paced environment.
• A customer-centric mindset with a passion for delivering excellent service.
• Meticulous, detail-oriented, and process-driven.
• Patient, empathetic, and adaptable in handling different customer situations.

Working Hours
Monday to Friday: 8:00 AM – 5:00 PM
Alternate Saturdays: 9:00 AM – 4:00 PM

We regret that only shortlisted candidates will be notified.

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Company: C P WORLD PTE. LTD.

Reference: MCF-2025-1067920

Address: 2 BUKIT MERAH CENTRAL 159835

Type: Full Time

Level: Non-executive

Experience: 1 year

Industry: Logistics / Supply Chain

Salary: $2,700 to $3,800 Monthly

Applications: 7 applications

Posted Date: 21 Jul 2025

Closing Date: 20 Aug 2025

Additional Info: See how you compare with other applicants

Skills Required:

• Microsoft Excel
• Arranging
• Supply Chain
• Data Entry
• SAP
• Transportation
• Microsoft Word
• Customer Service
• Shipping
• Able To Work Independently

Develop your career skills and experiences to increase your value and become exceptional in your job by developing your skills.

URGENT HIRING: Airport Transfer Planner (Customer Service)

Singapore | Full-Time | Salary: $2,000 - $3000 + Bonus

Why Join Us?
Leading limousine & airport transfer company
Fast-paced, rewarding role with growth opportunities
Friendly team & supportive management

Your Job:

• Plan & dispatch airport transfers (SIN Changi)
• Handle VIP clients & corporate bookings
• Ensure smooth operations with drivers

Requirements:
Organized & tech-savvy
Customer service experience (Transport)
Able to work shifts 12 hour shift must be able to work on weekend

Apply Now: Send resume to
Call/WhatsApp: 90588837

RESPONSIBILITIES

1. To manage customer's shipment request and communicate promptly.

2. Ensure timely co-ordination to finalize booking process with customer and perform booking process into system.

3. Attend to customer's requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling, and depot cleaning/washing issues.

JOB REQUIREMENTS

1. Strongly preferred with at least 1-2 years' experience in shipping or freight forwarding

2. Preferred knowledge of export/import and transshipment regulations and requirements

Working hours

· Monday – Friday: 8am – 5pm

· Saturday: 8am – 12pm

Working Location

· 14 Tuas Avenue 6

Reporting Manager

· CS Manager

Maintain operation of system dashboard/portal and ensure customers receive high-quality service and satisfaction.

Monitor and administer system works.

Respond promptly to activation calls and investigate disturbances.

Address all inquiries related to season applications, refunds, and changes of particulars, resolving issues efficiently.

Communicate with users via email, telephone, and portal.

Generate daily and monthly reports on occurrences, such as email reports and call tracking.

Perform administrative duties, including basic finance, filing, data entry, and application submissions.

Requirements:

• Able to work 12-hour rotating shifts.
• Must be a Singaporean.
• Capable of working independently and at multiple locations when required.

Skills, Abilities, and Knowledge:

• Strong communication skills, with the ability to speak clearly and relate effectively with people from diverse backgrounds.
• Professional conduct in all functions.
• Excellent customer service skills to ensure high customer satisfaction.
• Highly energetic, confident, reliable, punctual, and proactive.
• Attention to detail and accuracy in tasks.
• Proficient in Microsoft Office and computer skills.

Customer Service will be responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

Duties & Responsibilities:

• Responsible for order processing, quotations, and invoicing
• Assisting customers with sales inquiries via phone and email
• Responsible for following up on enquires and closing the order
• Working closely with sales personnel and providing them with updates when necessary
• Coordinate and monitor deliveries and inventories for customers
• Responsible for new product quotations and dispatch of product samples
• Administrative tasks on an ad-hoc basis

The Successful Applicant:

• GCE "O", and above
• Able to adapt to a dynamic, fast-paced, and challenging environment
• Proficient in MS Excel, Word
• A proactive approach to problem-solving
• Excellent interpersonal and communication skills
• Has initiative and a positive learning attitude
• Customer-oriented and able to multi-task
• Ability to work independently and with minimum supervision

Interested applicants, please email your full resume + expected salary by clicking "Apply now "

• Create of job orders and process customer's order
• To perform data entry into the respective systems in an accurate and timely manner
• Process and check permit declaration / clearance
• Assist our clients and resolve any issues that may occur
• To carry out and execute all daily jobs received from customers and ensuret hat all information is relayed down to the respective Operations Teams
• Undertake any other assignments, which the management may request from time to time

• To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.
• Assist with client check-in processes to ensure collection of appropriate pa­perwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.
• Co-ordinate and book for clients all hotel reservations and other logistics
• Ensure that all training is entered to GEMINI in a timely manner to maintain schedule integrity.
• Publish instructor schedules.
• Notify instructors and crews of their planned simulator sessions /classes /practical drill and all other relevant duties assigned in a timely manner including any last-minute changes.
• Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues/ concerns.
• Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.
• Ensure that all pre-training requirements are completed by:
  
  • monitoring receipt of pre-requisites;
  
  • TSA approvals, reconciling information from TCAs with client bookings
  
  • Issuing clients with manuals/ laptops and lockers on arrival.
• General reception duties to include - arranging couriers and to assist with transport and hotel bookings when required.
• Administration of Client Surveys.
• Any other duties as may be required.

• Singaporean / Singapore Permanent Citizens
• Diploma / ITE
• Ability to work with multiple teams
• An analytical mind, highly organised and the persistence to problem solve
• Customer oriented
• Experience in Aviation would be beneficial

• Better - We constantly seek to improve how we respond, quote, and follow up
• Easier - We simplify our workflows to create clarity for others
• Speedier - We act with urgency, because our industry moves fast
• Trim - We keep things lean, clear, and effective

• Monitor and log all incoming sales enquiries and tenders received from different channel .
• Assign each enquiry to the appropriate purchaser/field officer for site visit or input
• Prepare and submit quotations
• Handle vendor registration paperwork when required for client submission
• Follow up with clients or internal staff to ensure timely action and response
• Keep tabs on contract expiry dates and help us stay ahead of re-tenders
• Maintain clean, accurate records for all enquiries, submissions, and outcomes
• Support post-mortem reviews by identifying reasons for lost tenders (where possible)
• Log supplier / customer request and follow up.

• You're organised, reliable, and great with follow-ups
• You enjoy backend operations and supporting a wider team
• You take ownership of processes and like things done well
• You communicate clearly - in writing and in follow-ups
• You are approachable and customer is comfortable sharing feedback and insights with you.

• 2+ years of experience in sales coordination, tender admin, or procurement support
• Familiarity with structured documentation and preparing process flow for this role
• Bonus: Experience with CRM tools

• Improve our commercial systems and quotation workflows
• Track and analyse win/loss data
• Grow into commercial operations or systems leadership