191 Hotel Management Professionals jobs in Singapore

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

JOB SUMMARY

Supports the successful execution of all operations in Duxton Reserve hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other tasks as assigned by management.

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

Requirement:

Able to work independently

Able to work on weekends

We are seeking an experienced and skilled Front Office Manager to oversee the daily operation of our hotel(s).

As a seasoned hospitality professional, you will play a pivotal role in overseeing the day-to-day operations of our front office and housekeeping departments. This is an exceptional opportunity to join a dynamic team and take on the challenges of leading a large and complex hotel operation.

The ideal candidate will possess strong leadership skills, with the ability to motivate and inspire their team members to deliver exceptional service standards. They will be responsible for ensuring that all guest interactions are handled efficiently and effectively, and that our facilities and equipment are maintained to the highest standards.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with colleagues from diverse backgrounds and cultures. They will also possess strong problem-solving skills, with the ability to think critically and make sound decisions in high-pressure situations.

Responsibilities include:

• Leading and managing a large team of front office and housekeeping staff
• Ensuring that all guest interactions are handled efficiently and effectively
• Maintaining high standards of cleanliness and maintenance of facilities and equipment
• Managing budgets and resources to ensure optimal efficiency and effectiveness
• Coordinating with other departments to ensure seamless operations

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply.

Benefits:

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Recognition and reward for outstanding performance

Requirements:

• 5+ years of experience in a senior management role in a hotel or hospitality environment
• Proven track record of success in leading and managing teams
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Bachelor's degree in Hospitality Management or related field

What We Offer:

• A dynamic and supportive work environment
• Ongoing training and development opportunities
• Recognition and reward for outstanding performance

The ideal candidate will be responsible for overseeing the smooth operation of our hotel, ensuring that all guests' needs are met and exceeded. This includes attending to their inquiries, providing solutions, and delivering exceptional customer service.

Responsibilities include identifying operational gaps and implementing improvements to enhance our hotel review ratings across various online platforms.

The incumbent will also be responsible for managing a team of staff under various departments, preparing rosters, and arranging shift cover for last-minute leave or medical absences.

Additionally, the successful candidate will ensure that all emails and OTA messages are replied to promptly within a day, manage payments accurately, and maintain accurate daily reports.

The job requires excellent communication and leadership skills, as well as the ability to correspond with customers, suppliers, and internal staff in writing.

• Possesses a degree or diploma in hospitality or an equivalent qualification.
• Has at least 3 years of experience in a managerial role or at least 6 years of front desk experience.
• Must possess integrity and drive.
• Proficient in Microsoft Office applications.
• Highly independent and resourceful.
• Good communication and leadership skills.

The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, where they can grow and develop their skills.

They will also receive comprehensive training and support to excel in their role.

As a key member of our team, the successful candidate will be expected to contribute to the development of our hotel's operations and strategy.

As a key member of our hotel team, you will play a pivotal role in ensuring the cleanliness and overall quality of our guests' experience. Your duties will include conducting daily briefings, attending management meetings, and coordinating the work of supervisory staff to ensure high standards are maintained.

• Develop and implement effective schedules and work assignments for departmental staff.
• Maintain a clean and organized work environment while upholding high levels of housekeeping service delivery.

Requirements:

• A minimum of two years of relevant experience in hospitality or a related field.
• Ability to work flexible shifts as required.

• To manage daily hotel operations and ensure smooth service delivery.
• To work closely with the director to plan and execute projects/tasks.
• To collaborate with the HR Department on manpower planning and conduct interviews when required.
• To assist in the development and improvement of KPIs.
• To facilitate effective communication between management and staff.
• To resolve conflicts and mediate disputes among employees.
• To handle customer complaints and ensure their satisfaction.

• Able to work in islandwide locations and travel to multiple sites daily.
• Capable of working overtime, including weekends and public holidays.
• At least 2-3 years of relevant experience.
• Excellent interpersonal skills.

• Background Checks
• Front Office
• Childcare
• Budgeting
• Microsoft Office
• Housekeeping
• Interpersonal Skills
• Inventory Management
• VIP Service
• Property Management
• Furniture
• Excess Stock
• Performance Management
• Safety Training
• Training Staff
• Hospitality

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

requirements

-able to work on weekends

-able to work day/night shifts

-able to work independently

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

Requirement:

Able to work independently

Able to work on weekends