4,750 The Ritz Carlton jobs in Singapore

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

• Ability to input and access data in computer
• Ability to focus attention to guest needs, remaining calm and courteous
• Ability to promote positive relation with all individuals who approach the desk and telephone.
• Ability to think clearly, effectively and maintain concentration and make concise decisions.
• Ability to prioritize, organize and follow-up.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel information.
• Ability to ensure security of guest room access.
• Ability to work well under pressure of coordinating requests at any given time.
• Ability to perform job functions with minimal supervision
• Ability to remain stationary at assigned post for extended period of time.
• Ability to work cohesively with other departments and fellow colleagues as part of a team
• Ability to maintain good coordination while serving food and beverage orders to guests.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience is required.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• Maintain knowledge of all hotel features/services and comply with all hotel and departmental policies and procedures
• Ensure F&B presentations are set on a timely manner; co-ordinate with various kitchens and ensure sufficient orders are made and available for guest consumption.
• Meet VIPs upon arrival at the Driveway/Assigned Floor and escort them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing
• Adhere to all cashiering procedures such as, but not limited to, miscellaneous charges, traveler's checks, drop receipts

• Good command of English in both verbal and written communication
• Previous experience in a luxury hotel with knowledge of OPERA/MASHA is an advantage
• Ability to work under pressure and on rotating shift

POSITION SUMMARY

Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

• Ability to input and access data in computer
• Ability to focus attention to guest needs, remaining calm and courteous
• Ability to promote positive relation with all individuals who approach the desk and telephone.
• Ability to think clearly, effectively and maintain concentration and make concise decisions.
• Ability to prioritize, organize and follow-up.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel information.
• Ability to ensure security of guest room access.
• Ability to work well under pressure of coordinating requests at any given time.
• Ability to perform job functions with minimal supervision
• Ability to remain stationary at assigned post for extended period of time.
• Ability to work cohesively with other departments and fellow colleagues as part of a team
• Ability to maintain good coordination while serving food and beverage orders to guests.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience is required.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Main Responsibilities

·    Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.

· Ensures that guests' stay at the hotel is memorable

· Ensure that the manual key, guest card key, and guest room security procedures are followed.

· Manages and motivates Guest Services Agents to provide high-quality services to guests.

· Contributes to guest satisfaction by providing a high standard of service in line with the norms and procedures of the Hotel's standard of operations.

· Helps the department meet its targets.

· Increases revenue through his/her sales efforts and by managing rooms' revenue effectively.

· Maintain safety by adhering to safety policies, and be responsible for reporting accidents immediately

Requirements

· Min 2 years of experience in Hotel Front Office Operations

· A positive and keen-to-learn attitude

· Passion for delivering exceptional levels of guest services

· Able to multitask and detail-oriented

· Good interpersonal and communication skills

· Able to work shifts, weekends, and public holidays

· Competent in MS Office applications.

· Knowledge of the Opera system will be an added advantage

PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities.

Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

Position Summary Statement

To be responsible for the daily food and beverage operations at the PARKROYAL Club Lounge. Basic functions include making sure that all guests’ requests are met.

• To ensure all PARKROYAL Club and Suite room guest registration and check-out are carried out efficiently and promptly.
• To ensure all PARKROYAL Club floor equipment are maintained in good working order.
• Ensure all registration cards are properly updated into the PMS (Property Management System).
• Ensure all necessary reports are printed in a timely basis.
• Ensure that any room discrepancy comparison is resolved expeditiously.
• To ensure the minimum key standards are met at all times and the PARKROYAL Club floor is run in keeping with the policies laid down by Management.
• To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.
• To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.
• To always provide the highest level of guest service in the handling of all guest requests
• To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.
• To project and maintain image of the highest standard within the Hotel at all times.
• To undertake any reasonable request asked by the Management.
• To handle food and beverage operation at the PARKROYAL Club Lounge.

• Should possess GCE ‘O’ or ‘N’ level
• Fluent in English
• Good written and oral skills
• Proven record of working independently, a self-starter
• High customer service focus
• Excellent interpersonal and human relations abilities
• High levels of flexibility and adaptability
• Strong team playing skills
• Act with utmost integrity

• Entry level

• Full-time

• Hospitality

Overview

This is a full-time on-site role for a Guest Services Assistant located in Orchard. The Guest Services Assistant will be responsible for delivering exceptional customer service, managing guest check-ins and check-outs, addressing guest inquiries, and providing administrative assistance. Additional tasks include maintaining high standards of hospitality, ensuring guest satisfaction, and assisting with various hotel services as needed.

• Manage guest check-ins and check-outs
• Respond to guest inquiries and provide information on hotel services and local attractions
• Provide administrative assistance and support to hotel operations
• Maintain high standards of hospitality and guest satisfaction
• Assist with various hotel services as needed

• Strong interpersonal and communication skills
• Experience in customer service and customer satisfaction
• Ability to provide administrative assistance
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent; a degree in Hospitality or related field is advantageous

• Entry level

• Full-time

• Hospitality

Overview

Responsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests’ needs promptly and courteously throughout their stay.

Prepares and maintains accurate records related to guests’ stays, including the Room Status Report. Recommends, advises, and efficiently sells rooms and related services to maximise guest satisfaction and revenue. Ensures consistency in service delivery across check-in, check-out, guest inquiries, and general guest services.

• Assists in the operations of other sections within the Front Office Department as required.
• Performs any other duties as assigned by the Senior Guest Service Assistant or Front Office Executive.

• Strong customer service and interpersonal skills.
• Proficient in basic PC applications.
• Able to work shifts, including weekends and public holidays.