3,131 The Ritz Carlton jobs in Singapore

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

The Club Manager is responsible for the day-to-day operations of The Ritz-Carlton Club Lounge. The role ensures that each guest enjoys a warm, personalized, and seamless experience while maintaining the highest standards of luxury service. The manager leads and develops the team, oversees all food and beverage offerings, and drives operational excellence with a focus on service quality, guest recognition, and financial performance.

We are seeking a strong people leader with proven experience in guest-centric service environments such as luxury hotels, premium restaurants, or airlines. The ideal candidate combines excellent leadership skills with solid food and beverage knowledge, including wine service, and a keen sense of financial discipline.

CANDIDATE PROFILE

Education and Experience

• Leadership experience in luxury hospitality or other guest-service-driven industries such as upscale restaurants, cruise lines, or airlines.
• Strong knowledge of food and beverage operations with confidence in wine service and etiquette.
• Skilled at motivating and developing teams to achieve high standards of service and performance.
• Financially savvy with experience in managing costs, streamlining operations, and improving efficiency.
• Highly organized, detail-oriented, and proactive in anticipating guest and operational needs.
• Exceptional interpersonal and communication skills in English; additional languages are an advantage.
• Flexible to work varied schedules including weekends, evenings, and peak periods.

Attributes

• Naturally guest-focused with a passion for creating personalized luxury experiences.
• Displays professionalism with warmth, confidence, and an approachable demeanor.
• Calm under pressure and confident in making sound, timely decisions.
• A collaborative leader who inspires a cohesive, high-performing team.
• Creative and innovative in continuously improving service delivery and operational efficiency.

KEY RESPONSIBILITIES

• Lead the daily operations of the Club Lounge, ensuring service consistently reflects The Ritz-Carlton Credo and Three Steps of Service.
• Build meaningful relationships with VIP and returning guests, recognizing preferences and anticipating needs to create memorable experiences.
• Provide hands-on guidance and coaching to the team to maintain exceptional standards of courtesy, efficiency, and service consistency.
• Oversee all food and beverage services, including afternoon tea, evening hors d'oeuvres, and wine service, maintaining impeccable presentation, hygiene, and food safety standards.
• Monitor food and beverage costs, control inventory, and achieve revenue and control expenses without compromising quality.
• Collaborate closely with the Culinary team on menu planning and presentation, and with Rooms Division to coordinate guest recognition, arrivals, and departures.
• Address guest concerns promptly, using problem-resolution processes to ensure full satisfaction and recovery.
• Maintain the ambiance, cleanliness, and appearance of the Lounge to reflect a refined, luxury residential environment.
• Support employee engagement by fostering a positive work culture, recognizing performance, and encouraging professional development.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

• Ability to input and access data in computer
• Ability to focus attention to guest needs, remaining calm and courteous
• Ability to promote positive relation with all individuals who approach the desk and telephone.
• Ability to think clearly, effectively and maintain concentration and make concise decisions.
• Ability to prioritize, organize and follow-up.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel information.
• Ability to ensure security of guest room access.
• Ability to work well under pressure of coordinating requests at any given time.
• Ability to perform job functions with minimal supervision
• Ability to remain stationary at assigned post for extended period of time.
• Ability to work cohesively with other departments and fellow colleagues as part of a team
• Ability to maintain good coordination while serving food and beverage orders to guests.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience is required.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the role

We are seeking a passionate and highly-skilled Residences Concierge/Senior Concierge to join our prestigious team at The Ritz-Carlton Residences Singapore Cairnhill. In this full-time role, you will be responsible for providing exceptional guest services and creating unforgettable experiences for our discerning residents in the Newton Central Region.

What you'll be doing

• Welcome and acknowledge all Residence owners and their guests according to company standards
• Anticipate and address service needs, and thank others with genuine appreciation.
• Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements, or identifying appropriate providers.
• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
• Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, process all calls, messages, requests, questions, or concerns and contact appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve call, request, or problem.
• Understand and assist with owners' reservation services.
• Perform Lobby Ambassador tasks.
• Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Perform other reasonable job duties as requested.
• Adhere to the highest standards of The Ritz-Carlton service excellence.
• Perform administrative support/duties as assigned.
• Anticipating and fulfilling the unique needs and requests of our residents
• Liaising with other departments to ensure seamless delivery of services
• Proactively identifying opportunities to enhance the resident experience
• Advocating for the brand and upholding the high standards of The Ritz-Carlton

What we're looking for

• Minimum 2 years of experience in a similar concierge or guest services role, preferably in a luxury hotel or residential setting
• Exceptional communication and interpersonal skills, with the ability to build rapport and anticipate the needs of high-net-worth individuals
• In-depth knowledge of the local area, including the latest dining, entertainment, and cultural offerings
• Proficiency in using relevant technology and software to manage requests and maintain detailed records
• A passion for delivering personalised, anticipatory service and creating memorable experiences
• Strong computer literacy with working knowledge of MS office (Word, Excel, Powerpoint, email handling, printer/scanner use etc.)
• Ability to multitask and prioritize daily tasks effectively
• Punctual, reliable, well-groomed, meticulous and attention to detail.
• Previous experience in a similar role is an advantage.
• Fluency in English and at least one other language, such as Mandarin is preferred

What we offer

At The Ritz-Carlton Residences Singapore Cairnhill, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits, including:

About us

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

The Ritz-Carlton Residences Singapore Cairnhill is a prestigious luxury development located in the heart of the Newton Central Region. With our unparalleled attention to detail and commitment to exceptional service, we have become a benchmark for luxury living in Singapore. We are proud to be part of the iconic Ritz-Carlton brand, known worldwide for its dedication to delivering unforgettable experiences to our residents and guests.

If you are passionate about delivering exceptional service and are eager to be a part of our team, please apply now.

1)The Bartender ‘s first objective is learning to become familiarized with
all bar procedures.
2) Reports for work well-groomed and in complete uniform at designated time.
3) Pick-up Beverage / Food stock; ensure that stocks issued are correct.
4) Prepares mis – en – plus necessary for the daily operation.
5) Ensures that the bar is kept clean at all times.
6) During the service hours, to keep the bar in full stock of material and items necessary for efficient production.
7) During service hours, helps the bartender in service.
8) After closing hours, to ensure that the bars, back areas are clean.
9) When the bartender is not occupied, to do certain side work, such as polishing of glassware, cleaning of refrigerator, ensure sufficient garnishes that will be required during the service.
10) Punctual, efficient and above all courteous.
11) Constantly strives to give friendly service in guest area.
12) The bartender is aware of all house rules and not only obeys them but assist in enforcing them.
13) A bartender not only assumes a pleasing, helping attitude towards the guests, but also towards his fellow employees.
14) Reports all equipment failures or malfunctions to the Senior Bartender immediately.
15) Fulfill side jobs as designated and any other assignments or responsibilities deemed reasonable and necessary by supervisors
Qualification
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Other Information
Work : 44 hours per week, as per MOM guidelines
Leave: 10 Annual Leaves per year
#J-18808-Ljbffr

Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

Reporting to The Ritz-Carlton Club Manager, the Club Concierge is responsible for providing information to guests’ enquiries and coordinating all guests’ request for special arrangements or services courteously and efficiently. The Club Concierge escorts guest to assigned guests rooms, informing guest of privileges and facilities in Club, hotel services, features, room amenities, as well as, attend to immediate needs of guests upon arrival and follow through with special attention throughout their stay.

Core Responsibilities:

• Maintain knowledge of all hotel features/services and comply with all hotel and departmental policies and procedures
• Ensure F&B presentations are set on a timely manner; co-ordinate with various kitchens and ensure sufficient orders are made and available for guest consumption.
• Meet VIPs upon arrival at the Driveway/Assigned Floor and escort them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing
• Adhere to all cashiering procedures such as, but not limited to, miscellaneous charges, traveler’s checks, drop receipts

The Ideal Candidate:

• Good command of English in both verbal and written communication
• Previous experience in a luxury hotel with knowledge of OPERA/MASHA is an advantage
• Ability to work under pressure and on rotating shift

POSITION SUMMARY

Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

• Ability to input and access data in computer
• Ability to focus attention to guest needs, remaining calm and courteous
• Ability to promote positive relation with all individuals who approach the desk and telephone.
• Ability to think clearly, effectively and maintain concentration and make concise decisions.
• Ability to prioritize, organize and follow-up.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel information.
• Ability to ensure security of guest room access.
• Ability to work well under pressure of coordinating requests at any given time.
• Ability to perform job functions with minimal supervision
• Ability to remain stationary at assigned post for extended period of time.
• Ability to work cohesively with other departments and fellow colleagues as part of a team
• Ability to maintain good coordination while serving food and beverage orders to guests.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience is required.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Essential Job Functions:

• Maintain knowledge of:

• Scheduled daily activities

• Daily arrivals and departures

• Features and services provided by the hotel

• Hours of operation for each outlet

• Assist guests and visitors in and out of their vehicles.

• Greet arriving guests / visitors and bid fond farewell to departing guests / visitors.

• Communicate parking procedures to guests / visitors.

• Assist guests with loading and unloading luggage in and out of their vehicles.

• Provide legible claim tickets to guests for their luggage.

• Assure safety and security of all guests' luggage.

• Open hotel / car doors for guests / visitors.

• Transport guests luggage from the hotel driveway to the designated Bell area.

• Provide guests with directions to Front Desk check-in area.

• Relay accurate directions to guests / visitors on inquiries regarding destinations within the local area.

• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.

• Secure taxis / transportation for guests / visitors.

• Monitor and direct traffic activity of taxis, limousines, hotel / restaurant guests' vehicles, ensuring a smooth and efficient flow.

• Ensure that driveway is kept clear; that vehicles are not parked or left standing in illegal spaces.

• Transport guest luggage from the point of arrival at the hotel to their assigned room.

• Transport guest luggage from current room to reassigned room for room changes.

• Transport guest luggage from their room to the point of departure from the hotel.

• Assist in locating guest's lost luggage.

• Correctly tag, store and retrieve luggage from storage room.

• Identify and explain hotel facilities and features to guests while escorting them to their room if required.

• Place guest luggage on luggage rack inside room.

• Relay accurate directions to guests on inquiries of transportation within the local area.

• Maintain accurate log record of guest calls for Bell Person assistance.

• Answer Bell Desk telephone within 3 rings using correct greeting and telephone etiquette.

• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

• Remain in assigned post position, maintaining correct stance.

• Deliver items to guest rooms promptly to include:

• messages

• mail, faxes
• packages
• flowers
• sundry items requested by guest
• gift items

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.