6,095 Service Standards jobs in Singapore
Senior Manager, Service Standards
Posted today
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Ministry of Manpower
Contract
What the role is
The Customer eXperience Department (CXD) drives MOM's service excellence by leading efforts to raise the organisation's service quality and drive a strong service culture where officers embrace MOM's service principles in their work.
What you will be working on
Key responsibilities include the following:
Capability Building
• Design and implement service culture programmes to embed MOM service principles and foster a strong service-oriented mindset in MOM officers
• Develop and implement programmes to recognise and celebrate service achievements of MOM officers, including effective administration of the service-related awards
• Conceptualise and execute service capability initiatives to raise service standards and enhance service delivery across MOM, including collaborating with stakeholders to identify capability gaps for continuous improvement
• Manage communications and engagement initiatives to enable strong awareness of service-related initiatives for adoption across MOM
• Monitor and evaluate the effectiveness of service culture and capability building programmes through performance metrics and feedback mechanisms
What we are looking for
Qualifications and Experience:
• Possess relevant working experience, preferably in service capability/ service delivery.
Personal Attributes, Competencies and Skills:
• Strong analytical, problem-solving and communication skills
• Strong understanding of public service values and customer-centric service delivery
• Experience in developing and delivering service culture and capability programmes
• Excellent stakeholder management and influence skills
• Good time-management skills and committed to delivering high-quality outcomes
• Independent and self-motivated
• Proficiency in all Microsoft Office applications and other digital or design tools such as Canva will be an advantage.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.
As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
About your application process
If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Ministry of Manpower or the wider Public Service.
Performance Metrics Analyst
Posted 9 days ago
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Join to apply for the Performance Metrics Analyst role at Prudential plc
1 year ago Be among the first 25 applicants
Join to apply for the Performance Metrics Analyst role at Prudential plc
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.
Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.
We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.
Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.
Responsibilities
- Document findings, prepare reports and make recommendations
- Develop new processes and procedures to enhance operations
- Work with managers and employees to implement changes
- Train employees to use new systems or follow new policies
- Determine the effectiveness of new processes
- Proven work experience as an Operations Analyst or similar role
- Excellent communication skills, both verbal and written
- Consulting and project management expertise
- Strong analytical and problem-solving skills
- Degree in Business Administration or equivalent is preferred
- Knowledge of insurance, finance and related industries
- Experience using statistical and database software
- Good in MS Office tools
- Familiarity with MS Visio
- Seniority level Associate
- Employment type Full-time
- Job function Information Technology
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#J-18808-LjbffrPerformance Metrics Analyst
Posted today
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Job Description
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.
Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.
We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.
Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.
Responsibilities:
- Document findings, prepare reports and make recommendations
- Develop new processes and procedures to enhance operations
- Work with managers and employees to implement changes
- Train employees to use new systems or follow new policies
- Determine the effectiveness of new processes
Experience
- Proven work experience as an Operations Analyst or similar role
- Excellent communication skills, both verbal and written
- Consulting and project management expertise
- Strong analytical and problem-solving skills
- Degree in Business Administration or equivalent is preferred
- Knowledge of insurance, finance and related industries
- Experience using statistical and database software
- Good in MS Office tools
- Familiarity with MS Visio
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Senior Business Analyst - Performance Metrics
Posted today
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Job Overview
We are seeking a strategic business analyst to support the development and management of country-level performance metrics. The ideal candidate will possess a strong background in strategy, operations, or corporate planning with exceptional analytical and communication skills.
Key Responsibilities:
- Collaborate with regional teams to develop and implement country-level performance metrics and monitoring systems.
- Analyze operational data from APAC countries to identify areas for improvement.
- Develop key performance indicators (KPIs) to drive informed decision-making and strategic planning.
- Create comprehensive reports and presentation materials for senior leadership and cross-functional stakeholders.
- Support regional performance reviews, planning cycles, and initiatives to enhance business efficiency and alignment.
- Pursue cross-functional projects focused on process improvement and regional optimization.
Requirements:
- Bachelor's degree in a relevant field.
- 3-5 years of experience in consulting, strategy, operations, or corporate planning is preferred.
Preferred Skills:
- Microsoft Office Suite.
- Excel.
- Quality Control.
- Business Intelligence.
- Sales Force Automation.
Business Analyst, H2H Service Development/ Swift Standards Release
Posted today
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About Us:
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Responsibilities:
- Lead business analysis activities and facilitate requirement discussions.
- Depending on project status, perform project management tasks such as progress tracking and issue resolution.
- Analyze current data formats across customer, channel, and branch systems.
- Design new formats and logic in RH2H service (e.g. data mapping, validation).
Collaborate with stakeholders (internally in client department, with system owners in Head Office & Branch, with operation department in Branch etc.) - Support development and QA efforts with documentation and clarification.
- Assist in User Acceptance Testing (UAT).
- Track system enhancement plans and provide feedback.
- Conduct impact analysis and plan customer migration.
- Coordinate with regional branches and head office.
- Provide documentation, Q&A, and support to stakeholders.
Requirements:
- Bachelor's degree in any related fields.
- Minimum with 5–8 years proven consulting experience in a reputable or established consulting firm. Experience working and supporting client's banking system projects is highly preferred.
- Experience as a Business Analyst or Consultant in banking, specifically in payments or transaction banking (cash management).
- Strong understanding of payment data formats such as MT101, MT103, pain.001, and pacs.008.
- Excellent analytical and logical thinking skills (development/coding skills not required).
- Strong consulting capabilities including communication, facilitation, issue resolution, and documentation using Microsoft Excel and PowerPoint.
- Good communication skill in both English and Japanese (Business-level proficiency as mandatory) to liaise with Japanese stakeholders and clients.
- High level of self-discipline, accountability, and motivation to learn the client's business.
- Professional demeanor with the ability to proactively drive tasks and collaborate effectively with stakeholders.
- Experience in project management, including tracking progress, managing scope and issues, and vendor coordination is a plus.
Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP's regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
Digital Transformation
UAT
Microsoft Excel
Japanese Language
Business Analysis
Business Process Reengineering
Vendor Coordination
Transaction Banking
Accountability
Cash Management
User Acceptance Testing
Business Analyst
Systems Design
Business Transformation
Facilitation
Japanese
Mapping
Intern, Process Improvement
Posted today
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WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
- Process Analysis and Improvement:
- Assist in the analysis of current operational processes to identify inefficiencies and areas for improvement.
- Utilize principles of Lean, Kaizen 5S, and other process improvement methodologies to drive efficiency.
- Resource Optimization:
- Assist in monitoring resource allocation using data to ensure optimal utilization.
- Assist in implementing best practices for resource management to reduce waste and improve productivity.
- Inventory Management:
- Assist in monitoring inventory levels to ensure optimal stock levels and minimize excess inventory.
- Assist in implementing inventory control procedures to improve accuracy and reduce discrepancies.
- Assist in regular inventory audits.
- Data Analysis and Reporting:
- Assist in collecting and organizing data to measure the effectiveness of process improvements.
- Assist in preparing reports and presentations on operational performance and improvement outcomes.
- Compliance and Quality Assurance:
- Ensure that all operational processes comply with legal regulations and industry standards.
- Implement quality control measures to maintain high standards of operational performance
Job Requirements
Education & Certification
- Applicant must be a full-time matriculated student.
- Internship must contribute to school graduation requirements.
Experience
- No experience required as training will be provided
Other Prerequisites
- Keen interest in Project Management, Process improvement and Operational Efficiency.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and project management software.
- Excellent communication and interpersonal skills.
- Ability to work independently
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Process Improvement Specialist
Posted today
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Job Description
Our company is seeking a highly skilled Process Improvement Specialist to join our team. In this role, you will be responsible for analyzing and evaluating current processes, taking measurements, and interpreting data. This includes SCADA system operations, risk assessments to ensure safe operations, and researching, designing, and developing processes to improve productivity and workflow.
Key Responsibilities:- Analyze and evaluate current processes
- Conduct risk assessments to ensure safe operations
- Research and develop new processes to improve productivity and workflow
- Oversee day-to-day operations and maintenance of facility processes
- Manage the implementation of new processes and procedures
- Troubleshoot and resolve issues related to processes, procedures, and operations
- Develop best practices, routines, and innovative solutions to improve output and quality
- Manage process costs and timelines
- Prepare process documentation and operating instructions
Additional responsibilities include participating in Process Safety Management (PSM) and Hazard and Operability (Hazop) studies, as well as planning and executing plant shutdowns as a turn-key manager.
Requirements:- Bachelor's degree in Chemical Engineering
- At least 2 years of experience in the process industry
- Good knowledge of process standards, process improvement, and safety management
- Team-oriented and adaptable
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Process Improvement Specialist
Posted today
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In this challenging role, you will be responsible for managing and improving the production process to achieve maximum efficiency.
- Collaborate with cross-functional teams to analyze and resolve production issues.
- Develop and implement statistical control methods to ensure a stable processing platform.
- Work closely with engineering teams to optimize process capabilities and maintain production capacities.
- Provide effective handovers to other team members, ensuring seamless process transitions.
Requirements:
- Diploma in engineering or a related field from a recognized institution.
- 2+ years of experience in lithography process management in a high-volume manufacturing semiconductor environment.
- Familiarity with SPC and OCAP methodologies.
- Proficient in Microsoft Excel and computer skills.
- Ability to work 12-hour rotating shifts.
- Fresh graduates welcome.
Process Improvement Specialist
Posted today
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Job Description
We are seeking a skilled Process Improvement Specialist to join our team in Singapore. This role will empower you to work at the intersection of materials science, automation, and precision manufacturing to drive improvements that directly impact production efficiency and product reliability.
In this position, you will lead structured experimentation and process characterization to optimize semiconductor assembly workflows. You will collaborate with cross-disciplinary teams to enhance product reliability, improve yield, and streamline manufacturing operations.
- Develop and implement optimized processes for precision assembly tools and systems.
- Analyze process capability and establish robust, standardized operating procedures.
- Apply statistical analysis, data modeling, and Design of Experiments (DOE) to identify trends and enable data-driven decision-making.
To be successful in this role, you will require:
- Bachelor's or Master's degree in Mechanical Engineering, Materials Science, Physics, or a related discipline.
- Practical experience in high-volume manufacturing environments, preferably within precision engineering, electronics assembly, or semiconductor production.
- Strong command of structured troubleshooting methods and optimization techniques for automated equipment.
Process Improvement Specialist
Posted today
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Job Overview:
A Process Engineer is responsible for overseeing the daily operation and improvement of chemical and mechanical processes.
Key Responsibilities include:
- Apply knowledge of chemistry and mechanics to troubleshoot process-related issues and initiate evaluation work procedures.
- Collaborate with stakeholders, including production teams and suppliers, to investigate and resolve process-related problems.
- Develop and standardize work procedures, provide training to relevant operators, and ensure quality control.
- Establish Management by Objectives (MBOs) and monitor progress.
- Identify opportunities for continuous cost reduction and implement strategies.
- Perform other duties as assigned.
Requirements:
Applicants must be willing to work overseas and have a strong background in chemical, electrical, electronics, materials, or mechanical engineering. Fresh graduates are welcome to apply, provided they possess good team-player skills and strong interpersonal communication and writing abilities.