4,683 Service Standards jobs in Singapore

Join to apply for the Performance Metrics Analyst role at Prudential plc

1 year ago Be among the first 25 applicants

Join to apply for the Performance Metrics Analyst role at Prudential plc

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.
Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.
We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.
Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.
Responsibilities

• Document findings, prepare reports and make recommendations
• Develop new processes and procedures to enhance operations
• Work with managers and employees to implement changes
• Train employees to use new systems or follow new policies
• Determine the effectiveness of new processes
  

• Proven work experience as an Operations Analyst or similar role
• Excellent communication skills, both verbal and written
• Consulting and project management expertise
• Strong analytical and problem-solving skills
• Degree in Business Administration or equivalent is preferred
• Knowledge of insurance, finance and related industries
• Experience using statistical and database software
• Good in MS Office tools
• Familiarity with MS Visio
  

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Prudential plc by 2x

Get notified about new Metrics Analyst jobs in Singapore, Singapore .

Data Analyst - Buyer & Marketing (2025 Fresh Graduates)

Analyst/ Associate, Portfolio Data and Reporting, Private Equity 16508

Data Analyst - Marketing Analytics, Regional Brand & Growth Marketing

Data Analyst Intern - Regional Marketing Analytics, Regional Brand & Growth Marketing (Fall 2025)

Resource Planning Analyst, AI Data Service And Operations - Trust and Safety

Anti-Fraud Operations Analyst/Officer (Detections)

Intern, Sales and Marketing - Data Analyst

Operations Strategy Analyst/ Consultant - Regional Operations

Data Analyst (Senior Associate) - Marketing Analytics, Regional Brand & Growth Marketing

Senior Investment Data Analyst – Global Hedge Fund – Large Base + 50-100% bonus (+relocation)

V.I.E - Business Analyst & Insights Coordinator - Singapore

Business Analyst, AI Data Service And Operations - Trust and Safety

Business Data Analyst Intern - Commercial Management, Business Development (Fall 2025)

Fraud Business Analyst - Fraud, Regional Operations

Data Planning Senior Analyst - AVP - SINGAPORE

Business Analyst - Listing and Content, Regional Operations

Administrative Operations Analyst (Commodities) - Central - $5000

Analyst/Associate, Regulatory Reporting & Investment Compliance (Contract) 16445

Distribution & Pricing Operations Analyst

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the
Performance Metrics Analyst
role at
Prudential plc
1 year ago Be among the first 25 applicants
Join to apply for the
Performance Metrics Analyst
role at
Prudential plc
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.
Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.
We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization.
Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.
Responsibilities
Document findings, prepare reports and make recommendations
Develop new processes and procedures to enhance operations
Work with managers and employees to implement changes
Train employees to use new systems or follow new policies
Determine the effectiveness of new processes
Experience
Proven work experience as an Operations Analyst or similar role
Excellent communication skills, both verbal and written
Consulting and project management expertise
Strong analytical and problem-solving skills
Degree in Business Administration or equivalent is preferred
Knowledge of insurance, finance and related industries
Experience using statistical and database software
Good in MS Office tools
Familiarity with MS Visio
Prudential is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Seniority level
Seniority level Associate
Employment type
Employment type Full-time
Job function
Job function Information Technology
Referrals increase your chances of interviewing at Prudential plc by 2x
Get notified about new Metrics Analyst jobs in
Singapore, Singapore .
Data Analyst - Buyer & Marketing (2025 Fresh Graduates)
Analyst/ Associate, Portfolio Data and Reporting, Private Equity 16508
Data Analyst - Marketing Analytics, Regional Brand & Growth Marketing
Data Analyst Intern - Regional Marketing Analytics, Regional Brand & Growth Marketing (Fall 2025)
Resource Planning Analyst, AI Data Service And Operations - Trust and Safety
Anti-Fraud Operations Analyst/Officer (Detections)
Intern, Sales and Marketing - Data Analyst
Operations Strategy Analyst/ Consultant - Regional Operations
Data Analyst (Senior Associate) - Marketing Analytics, Regional Brand & Growth Marketing
Senior Investment Data Analyst – Global Hedge Fund – Large Base + 50-100% bonus (+relocation)
V.I.E - Business Analyst & Insights Coordinator - Singapore
Business Analyst, AI Data Service And Operations - Trust and Safety
Business Data Analyst Intern - Commercial Management, Business Development (Fall 2025)
Fraud Business Analyst - Fraud, Regional Operations
Data Planning Senior Analyst - AVP - SINGAPORE
Business Analyst - Listing and Content, Regional Operations
Administrative Operations Analyst (Commodities) - Central - $5000
Analyst/Associate, Regulatory Reporting & Investment Compliance (Contract) 16445
Distribution & Pricing Operations Analyst
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

We are seeking a skilled Process Excellence Specialist to drive process improvement initiatives across our terminal operations. The successful candidate will be responsible for identifying and implementing operational excellence solutions, leveraging Lean and Six Sigma methodologies.

Process Improvement Engineer

The ideal candidate will have a proven track record of implementing process improvements that drive efficiency, productivity and quality. Responsibilities include:

• Developing and implementing process improvements through the analysis of current processes, identification of inefficiencies and development of solutions to address these issues.
• Liaising with stakeholders to understand business needs and develop solutions that meet these needs.
• Leading cross-functional teams to drive process improvement initiatives forward.
• Sustaining continuous process improvement through planning, evaluating, verifying and executing procedures.

Key Requirements:

• Strong analytical and problem-solving skills with the ability to identify opportunities for process improvement.
• Excellent communication and interpersonal skills with the ability to work effectively with stakeholders at all levels.
• Ability to lead cross-functional teams and drive process improvement initiatives forward.
• Proven track record of implementing process improvements that drive efficiency, productivity and quality.

What We Offer:

• A dynamic and supportive work environment with opportunities for professional growth and development.
• A competitive salary and benefits package.
• The opportunity to work on challenging projects that make a real difference to the business.

Seeking a detail-oriented professional to fill a unique role that combines process auditing and administrative responsibilities. In this capacity, you will leverage your analytical skills to ensure operational efficiency by developing and implementing processes that align with business objectives. Regular audits will be conducted to identify areas for improvement, and collaboration with various departments will be necessary to ensure compliance with industry standards and company policies.

1. Develop and implement processes that align with business requirements.
2. Conduct regular audits to identify areas for improvement.
3. Collaborate with various departments to ensure compliance with company policies and industry standards.

• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Excellent communication and interpersonal skills.

Our organization offers a dynamic work environment, opportunities for growth and development, and competitive compensation and benefits packages.

This is an excellent opportunity for individuals who are passionate about process improvement and enjoy working in a fast-paced environment.

We are seeking a skilled Process Improvement Specialist to join our team. As a key member of our process engineering group, you will play a critical role in driving continuous improvement and optimizing device qualification processes.

• You will be responsible for setting up and optimizing new device qualification processes, including engineering lot processing and process data gathering and reporting.
• Monitor and improve device yield performance and process SPC charts to ensure quality and efficiency.
• Investigate and troubleshoot production downtime and quality issues to provide lot disposition on outlier lots.
• Perform engineering reports and documentation, including 8D, DMAIC, FMEA, CP, Process Specification, Work Instructions, etc.
• Implement a continuous improvement program (CIP) to support yield and cost improvement, including developing systems for workflow management.
• Facilitate training of manufacturing personnel on operating procedures and process specification.
• Work closely with inter-department teams to improve process and equipment performance and capability.
• Coordinate and communicate with customers for any process engineering-related matters.
• Set up systems and NPI requirements, handle qualifications, and perform engineering activities.

To be successful in this role, you will need:

• A diploma/degree in any engineering discipline.
• Working experience in semiconductor assembly manufacturing or process engineering and pre-assembly processes (Backgrind, Laser Marking, Laser Groove, Wafer Dicing) is an advantage.
• Knowledge in SPC, DOE, FMEA, OCAP, Control Plan, WI, and Process Specification.
• Clear and effective communication with customers, suppliers, and cross-department teams.
• Able to multi-task and support ad-hoc projects in process and equipment-related activities.
• Entry-level candidates are welcome to apply.

We are seeking a seasoned professional to join our team as a Business Process Consultant. As a key member of our organization, you will be responsible for leading the design and deployment of best practice process solutions that drive business value and outcomes.

This is an exceptional opportunity to work with a dynamic team and make a meaningful impact on our customers' businesses. If you have a passion for process improvement and a talent for driving results, we want to hear from you!

• Design and deploy process solutions that achieve desired business outcomes and value.
• Translate business requirements into functional specifications and user stories.
• Communicate effectively with technical and business stakeholders.
• Work with minimal oversight to deliver high-quality results.

• 5+ years of experience in process definition and deployment.
• Solid experience in requirements gathering and process documentation.
• Strong experience with ITBM/ITSM/ITOM/HR/GRC implementations.
• Comprehensive understanding of ServiceNow Enterprise Product Suite.

• Excellent communication and presentation skills.
• Strong interpersonal and customer-centric skills.
• Good team player and team builder.
• ITIL Practitioner or Service Manager Certification preferred.

We offer a competitive compensation package, including a base salary and at-risk components based on experience and performance. Our employees enjoy a collaborative and dynamic work environment, with opportunities for growth and development.

We are committed to building a people-focused organization with a long-term culture of excellence. We value open, honest, early communication and believe in respecting and valuing our employees. We pay fair base and at-risk components based on experience and the market.

• Technical Support and Process Development: Collaborate with the team to identify areas for improvement, develop new processes, and implement changes.
• Cost Estimation and Quotation: Prepare accurate cost estimates based on customer specifications and drawings, generate quotations, and maintain costing master lists.
• Engineering and Technical Support: Provide technical expertise to sales personnel, respond to enquiries and specifications in a timely manner, and lead Design for Manufacturability (DFM) processes.
• New Material Support: Participate in sourcing and development of new materials to meet technical requirements.
• Training and Knowledge Sharing: Train engineers and operators, share knowledge and experience, and support the creation of training and marketing materials.
• Global Consistency and Best Practices: Ensure global consistency with printing and converting processes, liaise with sister sites to adapt best practices, and attend trade shows and supplier visits to stay updated on technology.
• Compliance and Quality: Ensure compliance to QMS, EHS, and L&E procedures in the department, and manage UL/CSA, RoSH, Reach, etc. programs.

• Candidate will have an opportunity to grow and develop their career
• Candidate will be able to contribute to the development of new processes and technologies

• The ideal candidate will be proactive and self-motivated
• The ideal candidate will be willing to learn and adapt quickly