314 Hotel jobs in Singapore

Join to apply for the Hotel Operations role at Cove

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan. Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality. Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity. Come enjoy the journey with us and become a Cove Superstar!

Job Title: Hotel Operations Manager

Job Type: Full-time
Start Date: ASAP
Location: Singapore
Reports To: Head of Operations

The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.

• Guest Services & Front Office: supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction; handle guest feedback and complaints promptly and professionally; monitor guest satisfaction scores and drive improvement plans.
• Housekeeping & Maintenance: oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards; coordinate with maintenance/engineering teams to ensure equipment and facilities are in good working condition; track maintenance schedules and oversee preventive maintenance programs.
• Staff Management & Training: lead, mentor, and develop department heads and staff; conduct regular performance reviews and implement training programs; schedule staffing based on occupancy and operational needs.
• Revenue Management, Budgeting & Cost Control: assist in preparation and management of departmental budgets and forecasts; monitor and control operating expenses while maintaining quality and service standards; ensure compliance with procurement and inventory control procedures. Revenue management experience is a plus.
• Operational Efficiency & Standards: implement and monitor SOPs to ensure consistency and efficiency; ensure compliance with health, safety, and security regulations; conduct regular inspections and audits of rooms, public areas, and back-of-house.
• Coordination & Communication: act as a key liaison between departments to ensure seamless guest experiences; collaborate with Sales, Marketing, and Finance teams as needed.

• Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings).
• Strong knowledge of front office, housekeeping, and maintenance operations.
• Flexibility to work on shifts, weekends, and public holidays when needed.
• Excellent leadership and team management skills with the ability to motivate and develop staff.
• A good command of spoken and written English.
• Problem-solving skills.
• Friendly, honest, and detail-oriented.

• Mid-Senior level

• Full-time

• Management and Manufacturing

We’re not including referrals: this listing is for candidates applying directly to Cove.

Join to apply for the Hotel Manager role at JW Marriott

Join to apply for the Hotel Manager role at JW Marriott

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Additional Information

Job Number

Job Category Property Leadership

Location JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

• Functions as the strategic business leader of property operations and acts as General Manager in his/her absence.
• Areas of responsibility including Operational Divisions such as Food & Beverage Division, Rooms Division etc where applicable.
• Position works with other Executive Committee members and department heads to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives.
• The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance.
• As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
  
  

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area, preferably as Director of Operations or Hotel Manager currently in luxury setting.
  
  

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area as Director of Operations or Hotel Manager currently in luxury setting.
  
  

• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.
  
  

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
  
  

• Establishes a vision for product and service delivery on property.
• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.
  
  

• Observes service behaviors of employees and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

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• Improving on operations procedures.
• Managing a team of staff under various departments.
• Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.
• Checking all emails and OTA messages are being replied promptly within a day.
• Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.
• Checking no outstanding payments for in-house and check out guests.
• Ensuring accuracy of daily reports.
• Providing training to new joiners.
• Covering shift when necessary.
• Checking and monitor of inventory level.
• Sourcing of new supplier and reviewing existing suppliers and operators.

• Following up that all guest's special request prior to check in and arrange accordingly.
• Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.
• Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.
• Bringing up online review ratings.

• Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.
• Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.
• Tabulating month end staff rostering and incentives.

• Checking of guest rooms before guest arrival.
• Ensuring good communication between Housekeeping and Front desk Department.
• Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.
• Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

• Increasing ADR.
• Managing hotel room rates and allotments.
• Knowing OTAs and hotel rates and promotions.
• Managing hotel expenses.
• Hitting monthly hotel revenue target.
• Assisting in collections of any outstanding payments.

• Possesses a Degree or Diploma in Hospitality or equivalent.
• Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.
• Must possess integrity and drive.
• Proficient in Microsoft Office Applications.
• Must be highly independent and resourceful.
• Possess good communication and leadership skills.
• Able to correspond in writing with customers, suppliers and internal staff.
• Able to withstand work pressure and guests' demands.

• AWS and performance bonus
• 14 days Annual leave
• 1 day Birthday leave
• Medical and Dental benefits
• Other Managerial benefits

Job Description: As a Guest Services Agent, you will be responsible for delivering exceptional customer service to our guests. You will be the primary point of contact for guest inquiries, requests, and concerns.

• Respond to guest calls, emails, and messages in a timely and professional manner.
• Process guest requests for wake-up calls, room changes, and other services.
• Provide information to guests about hotel amenities, services, and local attractions.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
• Knowledge of hotel operations and services.
• Basic computer skills and proficiency in Microsoft Office.

Benefits:

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• The chance to work with a dynamic and diverse team.

About Us:

We are a leading hospitality company committed to delivering exceptional guest experiences. We believe in empowering our associates to make a difference in the lives of our guests. If you are passionate about providing excellent customer service and working in a fast-paced environment, we encourage you to apply for this role.

We are seeking a professional and friendly individual to join our team as a Hotel Representative. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service to our guests.

As a Hotel Representative, you will be responsible for providing quality customer service at all times, greeting visitors and guests in a friendly and engaging manner, and ensuring a smooth and timely check-in/check-out during their stay. You will also be expected to have a thorough understanding of all hotel room categories, room rates, and other general product knowledge necessary to perform Front Office operations.

You will proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs. Additionally, you will be responsible for accounting and maintaining an accurate cash float, as well as any other ad-hoc duties assigned.

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in teams
• Able to work on weekends and public holidays
• Work day shifts and night shifts

• Duty Meal allowance and uniform allowance
• Attractive incentives and bonuses
• Staff rates at Accor hotels in Singapore and worldwide
• Uniforms provided

Please note that this job requires flexibility and adaptability. We offer a competitive salary package and opportunities for growth and development.