4138 Director jobs in Singapore

Team and Position Summary

The Service Hub division at BCS provides comprehensive support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, regulatory reporting, secure certificate management, timely issue resolution and service processing, as well as service excellence.

The Operational Excellence Support, reporting to the Service Excellence Lead, is critical in driving operational efficiency, improving decision-making, and fostering continuous improvement. The individual is responsible for reporting and monitoring performance, workforce planning, process optimization and improvement initiatives to enhance the overall effectiveness of the division.

Key Responsibilities

Workforce and Resource Planning

• Collaborate with Service Management Lead, Service Desk Lead, and Certificate Services Support to assess workforce capacity and ensure optimal resource allocation.
• Identify operational bottlenecks and recommend resource adjustments to address upcoming workload requirements.
• Drive strategic resource planning to meet both current and future operational demands.

Projects and Continuous Improvement

• Be a key active contributor from Service Hub in cross-functional projects, providing data insights and operational expertise.
• Lead initiatives to analyse, streamline, and optimise workflows.
• Drive automation and standardisation initiatives, for e.g., service workflow, and processes alignment in line with organizational frameworks, policies and industry practices.
• Drive continuous improvement projects across the division to maximize workforce productivity, reduce operational risk and minimize costs.

Reporting and Metrics

• Analyze large and complex datasets in MS Excel or database to identify trends, patterns and insights
• Monitor and forecast operational volumes, ensuring timely data-driven decision-making.
• Define and refine key performance indicators for operational teams.
• Develop and maintain performance dashboards to track operational performance.
• Prepare operational performance reports for internal stakeholders and external stakeholders

Requirements

Education and Experience

• Bachelor's degree in Statistics, Mathematics, Operations Management, Business Administration, or a related field.
• Minimum of 3 years of experience in operational excellence, resource management, or a similar role, preferably within the financial or payments industry.
• Demonstrated success in defining KPIs, developing dashboards, and implementing process improvement initiatives.
• Experience working with large datasets

Skills and Knowledge

• Attention to detail and a commitment to data accuracy
• Strong analytical and problem-solving skills with a data-driven mindset.
• Familiarity with statistical analysis concepts
• Proficiency in MS Excel functions, formulas and data manipulation techniques
• Proficiency in writing and executing SQL queries to extract, filter and join data form relationship databases
• Knowledge of data manipulation and analysis using Python
• Ability to design and develop interactive dashboards using Excel, Power BI, Tableau or similar tools to communicate data insights
• Experience with ServiceNow workflow platform or similar
• Strong communication skills, with the ability to collaborate across teams and present findings to stakeholders.
• Knowledge of the payments industry, particularly in operational reporting and compliance.

Professional Certifications

• Any certification in Microsoft Office Specialist in Excel, Business Intelligence (BI) certification, or Data Analytics will be an added advantage

Job Summary

The Operational Excellence Lead will be responsible for driving and guiding field and console operators to achieve continuous skill development.

• Key Responsibilities:
• Lead Operating Procedure Updates
• Conduct Risk Assessment
• Ensure Compliance with Safe Operating Work Practices
• Develop Emergency Response and Crisis Management Plans
• Execute Pre-Commissioning, Cold/Hot Commissioning, and Operational Readiness of New Plants
• Provide Suggestions for Improving Operating Units
• Support Production Ideas for Enhancing Profitability, Safety, and Reliability
• Collaborate with the Production Manager and Senior Production Engineer to Execute Production Goals and Cost Optimization Initiatives
• Lead Shift Team Operations, including Process Units, Utilities, Material Handling, Packaging, and Warehouse
• Ensure Safe Work Execution through Permit-to-Work Site Risk Assessments and Issuance of PTWs
• Develop Knowledge of DCS Systems and Field Operation
• Utilize Coaching and Mentoring Skills to Enhance Technician Competence
• Stay Current on Singapore Regulations and Industry HSE Practices and Process Safety

What We Offer

• Benefits:
• A dynamic work environment with opportunities for growth and development
• Competitive compensation and benefits package
• A collaborative team-oriented culture
• Continuous training and professional development opportunities

• Command and control production line operations to meet daily targets and KPIs.
• Ensure manufactured parts align with planners' needs and maintain equipment to run at optimal capabilities.
• Improve operational processes to enhance efficiency, eliminate unnecessary waste, and drive continuous improvement.

As a Business Operations Specialist, you will play a critical role in driving the success of our organization by managing business demands, defining high-level solutions, and ensuring stable and sustainable business operations.

The ideal candidate will have a strong background in Trade Finance, excellent analytical and problem-solving skills, and the ability to thrive in ambiguity. Key responsibilities include:

• Acting as a trusted advisor for business demands requiring technology or operations enablement.
• Prioritizing business requests and co-creating business roadmaps with business segments.
• Supporting the head of business operations in managing project pipelines, pre-project planning, and quarterly prioritization.

Additionally, you will:

• Develop high-level solutions to illustrate feasibility in achieving target business outcomes.
• Ensure alignment with organizational technology roadmaps and strategies, in consultation with enterprise architecture and technology teams.
• Collaborate with business users and internal technology teams to define and analyze business requirements.

We are looking for a skilled professional with:

• Strong stakeholder management and communication skills.
• Technical/IT-related knowledge and interest is an advantage.
• Adaptable, eager to learn, and collaborative team player.

Key qualifications include:

• Bachelor's degree in Engineering, Business, Finance, or equivalent.
• Minimum 5–8 years of relevant experience in banking or consulting.
• Domain knowledge in Trade Finance.
• Solid understanding of banking operations, processes, and supporting technologies.

Requirements:
Scalability
Change Management
Solutioning
Relationship Management
Architects
Service Level
Trade Finance
Project Management
Enterprise Architecture
Banking
User Acceptance Testing
Consulting
Team Player
Business Analyst
Stakeholder Management
Business Requirements

We are seeking a highly skilled Operational Excellence Manager to join our team. In this role, you will be responsible for maintaining and updating policies and procedures, supporting administrative tasks, managing inventory, providing excellent customer service, and collaborating with colleagues to oversee store operations.

Main responsibilities include ensuring employee and customer safety, managing uniforms, tracking performance scorecards, and enforcing work protocols. Additional duties may be assigned to support operational needs and business objectives.

This is an exciting opportunity for someone who is passionate about process improvement and has a proven track record of success in a fast-paced environment.

Job Description

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• Drive operational excellence by leading a team to exceed customer expectations.
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• Develop and implement strategies to maximize profitability and drive continuous improvement in operational metrics.
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Key Responsibilities

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1. Lead the workcell team to achieve exceptional results.

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   • Recruit, retain, and develop high-performing team members.
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   • Coach and mentor team members to deliver excellent service to internal and external customers.
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   • Establish clear goals and objectives, provide feedback, and recognize individual and team contributions.
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2. Drive business strategy and direction by:

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   • Defining and developing customer/workcell strategies that align with campus strategic directions.
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   • Leading cross-functional teams to achieve business objectives.
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   • Providing regular updates on strategy execution to stakeholders.
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3. Ensure effective communication and collaboration across functions and departments by:

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   • Organizing and facilitating communication forums for idea exchange.
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   • Adapting communication styles to meet individual team member needs.
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   • Acting as a communication link between the business unit and operations unit.
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Requirements

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• Bachelor's degree preferred; and five years experience, one year in a supervisory role; or equivalent combination of education and experience.
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• Advanced PC skills, including training and knowledge of software packages.
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• Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
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Benefits

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• Opportunity to work in a dynamic and challenging environment.
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• Collaborative and supportive team culture.
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• Professional growth and development opportunities.
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Others

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• Excellent communication and interpersonal skills.
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• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
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• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Technical Management Responsibilities

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• Train workcell teams on management by metrics and monitor all workcell metrics.
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• Drive continuous improvement through trend reporting analysis and metrics management.
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• Assure procedures and work instructions are efficient and not redundant.
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Resource Management

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• Identify resource requirements that meet the needs of the workcell and the customer/product.
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• Communicate resource requirements to function managers.
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Cost Management

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• Develop the monthly business unit forecast with the business unit manager.
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• Identify creative ways to reduce cost by streamlining processes and systems.
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Language Skills

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• Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents.
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As an Operational Excellence Specialist, you will drive commercial operations by working closely with client partners to deliver seamless campaign launches. You will monitor performance and provide actionable insights to improve operational efficiency.

The ideal candidate will have a strong understanding of commercial principles, proficiency in Microsoft Office, particularly Excel, and experience working with large datasets. They should also be able to effectively communicate with external and internal stakeholders, possess advertising nuances, and product knowledge across ads, mart, and pay.

• Critical Tasks:
• You will provide operational support to Client Partners by resolving billing issues, collating campaign screenshots, and reporting on campaign performance.
• Coordinate end-to-end campaign launches by liaising with clients and cross-functional stakeholders; submit ad specifications, secure approvals on ad previews, resolve credit limit issues, and manage launch processes.
• You will monitor delivery and performance using pacing information shared by Ad Ops.
• Deliver weekly campaign reports and perform post-campaign analysis with insights.
• Provide useful recommendations to improve campaign performance.
• Support Account Managers in building narratives for case studies.
• Facilitate communication between clients and Grab's teams post-sales.

Operational Excellence Manager

The operational excellence manager is responsible for overseeing the day-to-day operations of a hotel, ensuring smooth functions across all departments and striving for high levels of guest satisfaction.

• Manage staff, monitor performance, implement service standards, and optimize operational efficiency.
• Oversee daily operations in departments like front desk, housekeeping, food and beverage, and maintenance.
• Implement strategies and service standards to exceed guest expectations and deliver exceptional experiences.
• Manage, train, and motivate staff to ensure high performance and positive guest interactions.
• Maintain and control departmental budgets, ensuring efficient resource allocation.
• Identify areas for improvement and implement strategies to enhance operational efficiency and productivity.
• Oversee inventory management to ensure adequate supplies for all departments while managing costs.
• Address operational issues and make decisions to resolve any challenges or discrepancies.
• Contribute to the development and implementation of operational strategies and business plans.

Key skills:

• Customer service, leadership, communication, time management, operational knowledge, problem-solving, financial management, and interpersonal skills.
• Able to utilize technology to increase efficiency and accuracy of tools and increase productivity.

We are seeking an experienced Operational Excellence Manager to lead and manage our production team.

• Key Responsibilities:
• Maintain high product quality by ensuring adherence to company standards.
• Review and improve work processes to optimize productivity and overall performance.
• Train and mentor staff to ensure teamwork, task clarity, and operational excellence.
• Qualifications:
• Proven experience in leading cross-functional teams.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with clients, consultants, and contractors.
• Benefits:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.