4,036 Customer Support jobs in Singapore

Mission:

In line with Safran Electrical and Power (SEP) vision, the Customer Support and Services department integrates Safran Ventilation and Safran Electrical and Power aftermarket directorates into one global team. Based on a common front office, this new organization is responsible for customer support and sales development aiming to increase the services / MRO sales and improve our service level and customer satisfaction.

Such new organization will rely on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Regional Head of Customer Support and Sales.

Responsibilities

• Manage the operator/customer relationship on support and service contract aspects (if applicable): respond to customer requests in terms of services and support
• Monitor and support payment collection to ensure healthy DSO performance
• Customer satisfaction, main point of contact to customers
• Proposal, contract negotiation, manage customer support & services contract and the profitability of the customer account and the economic performance of the contracts
• Sales budget achievement for Ventilation and Power Divisions
• Coordinate the support with various customer service team across the divisions

Essential Functions:

• Responsible for a portfolio of customers in the designated area, possess commercial acumen with the aim of maximizing business opportunities to achieve sales and market share growth;
• Develop the relationships necessary to facilitate information/contact as required with all levels of the customer operations;
• Reporting to management to provide a full spectrum of customer support and sales activities (majority of sales are in Maintenance, Repairs, Overhaul and Spares including developing maintenance contracts);
• Be the voice of the customer:

a.    Responsible for customer satisfaction. Be the main point of contact between customers and Safran Ventilation Systems/Safran Electrical & Power;

b.    Proposing dedicated recovery plan in the event of customer satisfaction below target objectives;

c.    Establishing a complete, comprehensive understanding of the customers, their organization and the key individuals within it;

d.    Liaising with internal departments and team with the objective of timely resolving customer issues and queries;

e.    Managing a structured, regular customer communication/visit schedule;

• Actively participate in and contribute to the annual Sales Forecast in its area
• Effectively selling of all SEP & SVS's MRO capabilities (Ventilation, Power, ISE);
• Monitor fleet evolution into the designated area to identify any possible sales opportunity for upgrades, spares inventory and services;
• Prepare and negotiate with the customers ad-hoc offers and contracts with active follow-up up to deal closure. Full responsibility to negotiate with support from senior managers required;
• Generate customer and market information and feedback to support future sales planning;
• Prepare and provide customers with Initial Provisioning (IP) recommendation and secure related IP sales;
• Exhibit a certain degree of ability in holding technical discussion with the customers;
• Manage customer visits, customer satisfaction and sales reports;
• Follow-up customers overdue and quote approvals and manage specific actions;
• Any other ad hoc duties as and when assigned by the Reporting Supervisor

Requirements

• Bachelor's Degree in Relevant area (Business/Engineering/Sales & Marketing) from an accredited institution
• Aerospace and Airline industry experience (5 years)
• Experience in MRO and aftermarket activities (5 years)
• Ability to travel for domestic and overseas business (50%+)
• 10 years of related experience

Job Description:

The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.

Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.

In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.

Key Performance Indicators (KPIs) for this role include:

• Customer Satisfaction : Measure customer satisfaction for support and services activities
• Customer Loyalty : Track customer retention rates and loyalty metrics
• Business Opportunities Identified : Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
• Footprint Expansion : Measure the presence of Safran Electronics & Defense's support and service activities within the region
• Communication Effectiveness : Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs

Job summary

• Reinforce development of existing Support & Services activities within the assigned geographical Asia Area for the Defense Global Business Unit – Customer Support & Services Department.
• Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
• Establish and report SED Customers' needs in order to initiate the actions under CSSM pole responsibilities: support SED sales team in France.
• Develop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
  In collaboration with « Customer Support & Services Manager » pole of Defense GBU – Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.

Job specificities

• Local contract
• Attached to GBU Def – CSSD (functional)
• Based in Singapore with numerous business travels within assigned geographical area and in France.
  Local legal working terms apply.

Requirements

• Proven experience in support activities & ideally in defense.
• Proven experience in business development within the geographical area.
  More than 5 years of professional experience in Commercial and Customer support activities

Qualification

• Bachelor's degree or equivalent experience
• More than 5 years of complex sales & Business development experience or more, preferably in the Support activities and ideally in Defense industry
• Demonstrated excellent customer relationship management skills, strong written and oral communication skills and strong listening skills
• Experience with project management, contractual terms and conditions and financial acumen
• Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
• Achievement and results oriented
  Able to function and work independently and confidently

Travel:

• Able to travel up to 50% of the time

Revenue Management & Rolling Forecast

• Review monthly Profit & Loss (P&L) statements, investigate abnormalities, and ensure accuracy.
• Analyze and report monthly Gross Profit (GP) by product line; circulate reports to Product Managers.
• Verify revenue classification to ensure accurate booking under respective business categories.
• Prepare and submit monthly rolling forecasts; analyze variances against prior submissions and highlight gaps.

Rebate & Financial Planning

• Calculate estimated rebates prior to year-end and confirm sufficient accruals with Finance.
• Estimate rebates for the upcoming year based on channel budget revenue; propose accrual percentages and prepare internal memos for approval.
• Coordinate with Finance to ensure accruals are completed by January each year.
• Perform Breakeven Revenue Calculations to support business planning, including analysis of fixed costs, variable costs, and contribution margins.
• Prepare and submit monthly EMP reports.

Budgeting & Strategic Planning

• Support budget preparation, including fixed assets, expenses, allocations, headcount, GP%, and P&L.
• Manage rolling headcount adjustments across inter-country transfers.
• Develop and deliver presentation materials for strategic and budget planning sessions.

Sales Operations & Forecasting

• Provide weekly updates on estimated revenue for Singapore and Malaysia.
• Support sales forecasting and monitor rolling submissions, highlighting key variances.
• Coordinate with sales teams and management to align forecasts with strategic targets.

CRM, CRM Service & Customer Engagement

• Monitor CRM progress updates for BP, SI, and SP; provide issue resolution guidance.
• Participate in weekly CRM solution meetings and contribute comments in SMP.
• Serve as CRM service seed trainer and primary contact for related issues.
• Provide service quotations to customers, including verification of warranty status.
• Act as primary contact window for SEA IABG Partner Management and partner-related matters.

Spare Parts & Service Management

• Calculate and manage safety stock levels for spare parts.
• Define and apply appropriate Return Material Authorization (RMA) types for various cases.
• Act as the contact window for global service matters, including RMA cases, quality concerns, and training.

Meetings & Coordination

• Organize key meetings, including monthly reviews, annual KPI reviews, strategy planning, budget planning, and ad hoc sessions.

System Implementation & Testing

• Actively participate in system testing for new implementations, including SAP, CRM Service, and other platforms.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree preferred.
• Proven experience in revenue management, financial planning, sales operations, or commercial operations.
• Strong knowledge of P&L analysis, forecasting, rebate accruals, and CRM systems.
• Proficiency in SAP, CRM platforms, and MS Office (Excel, PowerPoint).
• Excellent analytical, organizational, and communication skills.
• Ability to collaborate effectively across sales, finance, and operations functions in multiple countries.
• Experience in spare parts/service management is an advantage.

Competencies

• Financial & Business Acumen
• Strategic Thinking & Planning
• Cross-functional Collaboration
• Attention to Detail & Accuracy
• Problem-solving & Decision-making
• Customer Engagement & Service Orientation
• Sales Forecasting & Commercial Excellence

Join Writers Studio as a Customer Success and Sales Officer We are looking for a proactive and enthusiastic individual to join our team.

Job Description

• Provide customer service to new, existing and potential clients.

• Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.

• Attend training on sales mechanics and integrating them into daily sales approaches.

• Attend to enrolment enquiries for pre-sales.

• Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.

• Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.

• Arrange PTMs on a regular basis and keep record of PTM feedback.

• Arrange events for parents with other officers to facilitate sales and renewals.

• Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.

• Attend sales meetings as and when they are scheduled, and weekly marketing meetings.

• Assist with Library duties include loans and returns only.

• Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.

• Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.

• Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.

• Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.

• Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.

• Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.

• Replenish sales brochures for customers and newsletters for students.

• Your job duties and responsibilities will be further explained in the course of your work.

SwimitRight is hiring a Full time Customer Support role in Geylang, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Sunday: Morning, Afternoon
• Expected salary: $600 - $650 per month

National Healthcare Group Polyclinics – Paya Lebar

Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.

You will need to liaise with internal and external departments or elevate problems tactfully to facilitate effective resolution of problems when necessary.

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

• This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months.
• This position will ultimately be based in StarhHub Green (Nearest MRT: Macpherson).
• Candidates with relevant years of experience could be considered for a senior role.

• GCE 'O'/'A' Level or Diploma (Polytechnic)

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values as shown below:

We value diversity, respect each other and encourage joy in work.

We commit ourselves to the highest standards of ethical conduct.

We care with love, humility and empathy.

We are responsible for the care of our people, patients and population.

We ensure our employees' wellbeing is taken care of while giving their best at work.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Responsibilities

• Attend to patients' enquiries and provide any clarifications
• Provide relevant service information to callers
• Assist with appointment booking from Hospital, SAF and CHAS GP
• Performs other duties as assigned by the Asst / Clinic Operations Executive

• At least 1 year of call centre working enviornment

Customer Support Associate – Singapore

As a Customer Support Associate with Convera based in our Singapore office, you will be responsible for providing best-in-class care to Convera’s clients, from first contact through to resolution, utilizing multiple channels (phone, email, chat).

This is a hybrid role, split between our central Singapore office (minimum 2 days per week) and work from home. Working hours are Monday to Friday, 8:30am – 5:30pm or 9:00am – 6:00pm.

• Deliver friendly and professional service to customers through inbound, outbound and eService channels in a high-volume, fast-paced environment, utilizing phone and email.
• Quickly identify and solve problems of diverse scope on the spot.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
• Understand regulatory requirements and how Convera’s policies and processes support our customers and our obligations.
• Work on projects and assist with business improvements as required.

• Essential – A minimum of 1 year’s related experience, providing excellent customer service by phone and email. Industry experience is not restricted.
• Essential – Fluent English language skills; office language is English.
• Essential – Singapore Permanent Resident or Citizen to be considered for this role.
• Preferred – Mandarin or Cantonese language skills, as some clients prefer to converse in these languages.
• Customer service attitude, empathetic nature and willingness to help.
• Strong written and verbal communication skills; ability to explain complex information clearly to customers and internal stakeholders.
• Attention to detail and accuracy in communication.
• A passion for best-in-class customer care and a customer champion mindset.
• Strong problem-solving and conflict-resolution capabilities.
• Ability to learn and adapt quickly to new technology and processes.

Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera’s financial network spans more than 140 currencies and 200 countries and territories.

Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

• Competitive salary
• Great career growth and development opportunities in a global organization
• Corporate benefits

Overview

Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide.

At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.

We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

This is a full time, salaried position that will be based in our Singapore office. Starting salary for this role is budgeted to be $5,000 SGD monthly plus other benefits. We value our staff and want them to be provided for with rich benefits and robust wages.

• Effectively solve customer inquiries via phone, email

• Hold a high bar for Support when owning customer interactions

• Identify, document and follow up with engineers on product bugs and features

• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

• Recognize errors and draft improvements to content in the external Support Center and internal documentation

• Collaborate with members of other teams to root out answers and be a resource to teammates

• The ability to provide support fluently in English

• Genuine curiosity about people and business, while possessing the ability to inspire passion in others

• Experience in direct customer or client-facing roles

• Interest in implementing feedback and dedicated to the improvement of your skills and work

• Strong organizational, analytical, written and verbal communication skills

• Superb attention to detail

• The ability to quickly adapt to new situations and think on your feet

• Excellent time-management skills

• A desire to help people and improve the community experience

• Vision : Every child in the world will grow up with Mickey Mouse and Padlet.

• Product : We are making the default way of collecting and sharing thoughts on the Internet. People love the product.

• Impact : We have 40 million users, making Padlet one of the most used apps on the planet.

• Money : We are venture backed AND fiscally responsible. We are built to last one hundred years.

• Badassery : We are only 60 odd people. That's over half a million active users per person.

• Zoheb Jamal : His high school hates him, and rightly so. There was once an advanced maths exam where half the cohort failed. Teachers wanted to bump everyone's marks by 10 to soften the carnage. But they couldn't cuz Zoheb Jamal got 99/100. Leads customer ops, compliance, and growth.

• Brian Koh : Only human we know who has impulsive urges to exercise. When he does, he doesn't care about outfits. We've seen him running in boots, tight jeans, and leather jackets. Exceptional engineer and even better mentor.

• We have a beautiful office in the historic Bukit Pasoh Neighbourhood.

• 1 minute walk from Outram Park MRT.

• We have a lovely balcony. It's really, truly lovely.

• Designed to be a space to inspire creativity and collaboration.

• Medical and dental insurance for you and your family.

• Stock options.

• Catered lunches and dinners. Military grade snacking.

• 20 vacation days. Plus sickness and bereavement days for when life happens.

• Parental leave.

• All the gadgetry you need, including a new phone every year.

• Badassery budget to level up.

Because we're small, we move fast. And because we have tremendous traction, your work will impact millions. This combination of speed and impact is rare and quite satisfying.