475 Customer Support jobs in Singapore

Job Description: Provide sales and administrative support to Sales department (for International and Overseas sales) in managing the daily sales operational activities, covering full spectrum of sales administration, customer service, Import and Export management, sales and marketing support to sales team.

Main Responsibilities:

• Support sales team on daily administration

• Handle email/phone enquiries

• Process sales order and follow up payment with clients

• Update and monitor daily the Sales data system to support the Sales team forecast exercises.

• Coordination, monitor and troubleshooting assistance for client's order, account statuses and other relevant problems.

• Coordination of shipping schedule.

• Preparation of shipping documents (commercial invoice, packing list etc.).

• Follow up with clients on the phone for administrative purposes.

• Assist in general administration duties and Ad-hoc duties assigned by superior.

Requirements:

• Minimum "O" level, Professional Certificate, or Diploma in Business Administration or equivalent

• No experience required; entry level is welcome to apply.

• Self-motivated and initiative individuals.

• Possess strong negotiation and selling skills.

• Must be able to manage a given set of territory and accounts.

• Provide good after sales & customer service.

• Knowledge in office supplies or office automation would be an advantage.

• Able to start work immediate or within short notice.

• Proficient in MS Office (Words, Excel…)

• Good verbal and written communication in English and local language are preferable

• Knowledge on Navision system would be an advantage

Specific Job Role/Scope:

• Assigned to Business Development Manager as their Sales Support
• To work closely with new prospects and customer on airfreight, seafreight, road freight trucking and 3rd party freight enquries.
• To source rates with airlines & overseas agents and overseas local handling charges.
• To handling daily shipping co-ordination of AIR/SEA/ road freight trucking/ 3rd party shipment.
• To liaise with varios parties when handling shipment (e.g. export/import dept. overseas agents).
• To handling daily billing advise, recoveries , and circulation of form etc

Responsibilities and Duties:

• RFQ for assigned target accounts.
• Daily shipping coordination of shipment
• Administrative support - preparation report, filing, circulation, letter of appointment, etc)
• Coordidation with varios internal department, such as operations, finance ensure that customer's requirement are met.
• Advise billing instruction for shipment.
• Ensure profesional sales services are provided to customers with objectives of Delighting the customer.

Secondary Responsibilities:

• Maintain contact with airlines, trade, industry and government bodies to keep abreast of information.
• To undertake new projects/assignments given.
• To represent Sales dept in various taskforce/committee, w.g. Newsletter, Work Improvement.
• Generate monthly summary report for customers.
• To submit monthly report.

Job Requirement

• Team player and independent
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage
• at least 1 year experience in Logistics.

At BMC, trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, and fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, knowing that you will bring your best every day. We champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!As a Customer Support Specialist at BMC, you will be part of the Customer Success team that brings transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. You will help drive our long-term go-to-market offering by assisting customers in leveraging their world-class technology and partnership with BMC to realize the full value of their investments.In this role, you will provide courteous, efficient, and professional technical support by phone and email to customers across various industries. You will troubleshoot intermediate to complex problems, recommend appropriate actions, and manage competing priorities. Additionally, you will escalate issues and work directly with Research and Development to resolve complex support problems. Your responsibilities will also include updating case documentation, managing customer expectations, and contributing to knowledge base articles.To excel in this role, you should have 5+ years of experience supporting software products, preferably in a Smart Reporting and Helix ITSM environment. You should be highly motivated, independent, flexible, and possess strong team-directed abilities. Strong verbal and written communication skills in English are essential, along with the ability to interpret and answer complex technical questions.At BMC, we value our people and their authentic selves. With a global team of 6000+ brilliant minds, we are committed to fostering a diverse and inclusive work environment. If you are excited about joining BMC and this team, we encourage you to apply, even if you are unsure if you meet all the qualifications for the role.BMC's compensation package includes more than just a salary. We offer various rewards, including a variable plan and country-specific benefits, to ensure our employees are paid fairly and equitably. If you have had a break in your career, BMC welcomes you to apply for this role through our Returnship program, designed for candidates looking to re-enter the workforce. Visit (BMC Returnship Program)( to learn more and apply.,

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JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

• Handle customer’s queries, service requests and sales enquiries.

• Manage customer issues and ensuring timely resolution.

• Manage customer requests and enquiries through various media.

• Obtain and maintain records of contacts, accounts and orders.

• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

• Prepares Sales Quotations and Delivery Orders.

• Perform any others ad-hoc duties & responsibilities as assigned.

• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

• Fresh graduates in related fields will also be considered.

• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

• Good interpersonal and time management skills.

• Independent, meticulous and responsible with good working attitude.

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Work weekday shifts from 8:00 am to 5:00 pm Singapore time

ABOUT THE COMPANY:

OAG is a leading data platform for the global travel industry, offering an industry-first single source for supply, demand, and pricing data.

We empower the global travel industry with high-quality, relevant datasets covering the entire journey from planning to customer experience.

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.

SUMMARY:

We are seeking a multi-lingual (English/Mandarin) Customer Support Specialist to assist our Asia Pacific customers. In this role, you will provide timely and effective product and data support, using strong communication skills to address customer issues, queries, and requests. You will focus on delivering a high-quality customer experience, understanding customer needs, and collaborating with internal and external stakeholders to achieve positive outcomes. Thorough investigation and documentation of issues, along with a commitment to sharing knowledge, are essential to support our backline resources and maintain OAG’s service standards. This is a hybrid role based in our Singapore office.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Data Product Support

• Resolve assigned customer support issues through thorough analysis, documentation, and knowledge-sharing within the OAG Knowledge Base.
• Utilize deep product and data expertise to guide customers to effective solutions, prioritizing their use case, impact, and needs.
• Communicate clearly and promptly with customers and internal stakeholders to drive swift issue resolution and support a customer-led data and product strategy.
• Provide tailored support for high-volume and high-value customers, ensuring faster responses and proactive communication.
• Protect commercial and technical teams by conducting detailed issue analysis and research, fully qualifying and documenting issues for L2/3 support.

Incident and Escalation Management

• Manage and resolve customer or commercial escalations efficiently, communicating urgently with internal and external stakeholders.
• Record and communicate all customer-impacting incidents via OAG’s Trust Site.
• Identify and escalate root causes of customer issues and incidents to internal stakeholders for resolution.

REQUIRED EXPERIENCE, SKILLS AND COMPETENCIES:

Must Have

• Previous experience in a customer experience role or similar.
• Experience using CRM tools (e.g., Salesforce, JIRA, ServiceNow).
• Strong data analysis and problem-solving skills, including basic SQL proficiency.
• Able to work independently.
• Fluency in English and Mandarin, both spoken and written.

Preferred

• Previous experience working within the travel or aviation ecosystems.
• IT domain skills.

Location: Central (10 Winstedt Road or 583 Orchard Road)

About Us:
All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014, we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Tap, Street Dance, Acro, Musical Theatre, Contemporary and more. Our team is made up of 50+ incredibly talented and hardworking individuals who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!

Role Overview:
We are looking for a resourceful and dependable Customer Support Executive to join our studio operations team. You will work closely with our Customer Support Manager to ensure smooth day-to-day operations across our branches.

We are seeking a positive, customer-friendly executive with a strong work ethic to support both customers and teachers. You will be required to provide overall support through email, phone, and in-person interactions, ensuring a seamless studio experience for all.

This role is ideal for individuals with prior customer service experience—especially those who have held senior or team lead roles—who are confident working independently, enjoy fast-paced environments, and are capable of supporting junior team members when needed.

Things You Will Do:

• Greet and welcome customers warmly
• Provide accurate information about our classes, programs, internal events and studio policies
• Respond to general enquiries via email, WhatsApp, phone, and walk-ins
• Process student enrolments, withdrawals, payment collection and other administrative tasks
• Maintain accurate records of class schedules, registrations, private bookings and payments using our studio management software
• Handle customer feedback or concerns in a professional, solutions-oriented manner
• Ensure the studio is kept neat, organised, and report any maintenance issues
• Work closely with the Customer Support Manager on daily operations and process improvements
• Take initiative to identify gaps and contribute to team effectiveness
• Assist in mentoring or guiding junior team members when required
• Any other tasks related to customer support and studio operations

About You:
As the ideal candidate, you will have:

• At least 3 years of relevant experience in customer support
• Prior team lead or supervisory experience (preferred)
• The ability to work independently, reliably, and with a solutions-oriented mindset
• Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
• Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
• A proactive attitude and a strong sense of ownership over your responsibilities

Why Join Us:

• Opportunity to be part of a vibrant and inclusive dance community
• Competitive salary with performance-based incentives
• Fun and supportive work environment where your ideas are valued

Working Hours:

• 5 days work week (rotating schedule) Candidate must be willing to work on weekends, with up to 2 weekend days off per month.
• 10am to 7pm on weekdays, 9am to 6pm on weekends

If you’re ready to make an impact and help others discover the joy of dance, we want to hear from you! Apply now and let’s dance our way to success together.

About the role

As a Customer Support Executive at Binal International Pte Ltd, you will be the frontline of our customer service operations. You will be responsible for providing efficient and effective support to our valued clients, ensuring their needs are met and their queries are resolved in a timely manner.

What you'll be doing

1. Responding to incoming customer inquiries via phone, email, service hotline chat in a friendly and professional manner

2. Assist in service calls, scheduling, liaising with sub-contractors, and basic troubleshooting on issues they may encounter

3. Maintaining detailed records of customer interactions and following up on open cases

4. Identifying opportunities to improve customer satisfaction and communicating feedback to the management team

5. Scheduling of service calls with the technical teams and collaborating with other teams.

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds

2. Strong problem-solving and critical thinking skills to effectively address customer concerns

3. Proficient in using Microsoft Office 365 and other relevant business applications

4. Previous experience in a customer service or sales support role is preferred

5. A friendly, patient, and solution-oriented approach to customer service

6. Ability to work in a fast-paced environment and adapt to changing priorities

What we offer

At Binal International Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive hospitalization insurance coverage

2. Medical benefits

3. Opportunities for professional development and career advancement

About us

Binal International Pte Ltd is a leading distributor of foodservice equipment. With a strong focus on customer satisfaction, we strive to deliver innovative solutions and exceptional support to our diverse client base. Our team of dedicated professionals is passionate about driving business success and creating a positive impact in the community.

If you're excited about this opportunity and believe you have the necessary skills and experience to thrive in this role, we encourage you to apply now.