4,251 Client Support Associate jobs in Singapore

We are looking for a proactive Client Support Associate to provide excellent service to clients while supporting business growth.

Responsibilities

• Respond to client inquiries promptly via phone, email or chat
• Assist in identifying client needs and recommending appropriate solutions
• Support sales campaigns and promotions
• Maintain accurate records in CRM systems
• Collaborate with sales and marketing teams to ensure smooth client experience

Requirements

• Degree or diploma in Business, Communications or related field
• Good communication and interpersonal skills
• Service-oriented, with problem-solving abilities
• Previous experience in customer service or sales preferred
• Organised and able to multitask effectively

Benefits

• Base salary with performance incentives
• Career progression to Sales or Client Success roles
• Training and mentorship provided

Join to apply for the
Client Support Associate
role at
Convera
The role of the
Client Support Associate
is to facilitate a positive journey for Convera clients through the efficient and timely handling of pre- and post-transaction queries (B2B payments), driving client satisfaction and retention.
This is a B2B customer service position based in our central Singapore office, with the opportunity to also work from home up to 3 days per week.
Key Responsibilities
Handling online requests from both internal and external customers in relation to pre- and post-payment queries, in accordance with agreed SLAs and quality standards.
Managing cases, emails and phone calls, occasionally.
Keying in transactions, sending customer communications and processing payments.
Accurately and completely inputting relevant information into ECM (Enterprise Case Management) and updating each time an action is carried out.
Maintaining effective relationships with Operations, Support, Dealing, Relationship Management and Account Management teams to maximize and sustain service quality.
Adhering to SLAs and following up with customers on all incoming requests.
Ensuring compliance and regulatory requirements are followed.
Building knowledge of the relevant payment platform to enable comprehensive response to queries.
Providing standard reporting to internal stakeholders on an ad‐hoc basis and more regularly where agreed.
Following the correct escalation process, if required.
Working on projects and assisting with business improvements.
Experience Requirements
Permanent Resident or Citizen of Singapore.
Experience in a busy team in a client‐facing function within the financial services sector.
Industry experience such as Money Services Business, Payment Processing or Banks is highly regarded.
Preferred – either Mandarin or Cantonese language skills.
A passion for excellence in customer service and a proven track record for embedding this passion in team culture.
Maintain and exceed personal and team targets while meeting tight deadlines.
Strong written and oral communication skills, able to clearly explain complex information to customers and internal stakeholders.
Strong problem solving and conflict resolution capabilities.
Demonstrated attention to detail through error‐free record keeping and meticulous scheduling.
Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet.
Proactive and not afraid to speak up should you see something you don’t think looks right.
Ability to learn and adapt quickly to new technology and processes.
About Convera
Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech‐led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers.
Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth‐minded, results‐oriented people who are looking to move fast in an innovative environment.
Competitive Perks and Benefits
Market competitive monthly gross salary.
Great career growth and development opportunities in a global organization.
Generous insurance (health, disability, life).
Hybrid mode (2 days at the office minimum – 77 Robinson Road, Singapore).
Paid holidays, time‐off and leave policies for life events (maternity, paternity, adoption).
Paid volunteering opportunities (5 days per year).
#J-18808-Ljbffr

Issue Management: Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents.

Provide initial troubleshooting and support for incidents.

Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

Seek confirmation for closure from the user when resolution is provided.

Serve as the first point of contact for all incidents.

Prepare issues statistics for reporting purposes.

Prepare daily, weekly, and monthly reports for daily monitoring.

Liaise with clients to clarify issues and assign issues to teams for resolution.

Track and report on issues resolution.

Assess common issues and suggest improvement points.

Track and report on day-to-day operations to maintain system stability.

Working hours can be staggered, with coverage from 8am to 8pm. For example, one person can work from 8am to 5:30pm, and another person can work from 10:30am to 8pm.

Issue Management: Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents.
Provide initial troubleshooting and support for incidents.
Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
Seek confirmation for closure from the user when resolution is provided.
Serve as the first point of contact for all incidents.
Prepare issues statistics for reporting purposes.
Prepare daily, weekly, and monthly reports for daily monitoring.
Liaise with clients to clarify issues and assign issues to teams for resolution.
Track and report on issues resolution.
Assess common issues and suggest improvement points.
Track and report on day-to-day operations to maintain system stability.
Working hours can be staggered, with coverage from 8am to 8pm. For example, one person can work from 8am to 5:30pm, and another person can work from 10:30am to 8pm.
#J-18808-Ljbffr

Join to apply for the Helpdesk Support Engineer role at User Experience Researchers Pte Ltd (Singapore) .

We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation. This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.

• Infrastructure & Network Support
  • Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems
  • Oversee back-end server operations to ensure optimal performance and reliability across all locations
• Security Management
  • Administer and manage anti-virus solutions, specifically Trend Micro and Apex One Office Scan systems
  • Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards
• Service Desk Operations
  • Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk-in requests, and both onsite and remote assistance
  • Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform
• Technical Support & Deployment
  • Manage front-end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting
  • Provide technical assistance for hardware and software setup, configuration, and problem resolution
• Asset & Vendor Management
  • Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment
  • Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately
• Documentation & Reporting
  • Create clear technical documentation and user manuals with step-by-step instructions
  • Maintain work-in-progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes
• Additional Support
  • Configure and support online video conferencing systems to facilitate effective communication across the organisation
  • Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives

• Diploma or degree in Information Technology, Computer Science, or related field
• Minimum 2-3 years of experience in IT support or helpdesk roles
• Strong knowledge of Windows operating systems, particularly Windows 11
• Experience with network troubleshooting (LAN/WiFi)
• Familiarity with ITSM platforms and ticketing systems
• Knowledge of anti-virus management systems (Trend Micro preferred)
• Understanding of hardware and software troubleshooting methodologies

• Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
• Experience with server administration
• Knowledge of video conferencing systems
• Asset management system experience
• Previous experience in government or public sector environments

• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Customer service orientation with focus on user satisfaction
• Ability to work independently and manage multiple priorities
• Attention to detail and commitment to documentation
• Willingness to travel between multiple office locations
• Adaptability to changing technology environments

Position Overview

We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation.

This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.

• Infrastructure & Network Support : Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems. Oversee back‑end server operations to ensure optimal performance and reliability across all locations.
• Security Management : Administer and manage anti‑virus solutions, specifically Trend Micro and Apex One Office Scan systems. Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.
• Service Desk Operations : Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk‑in requests, and both onsite and remote assistance. Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform.
• Technical Support & Deployment : Manage front‑end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting. Provide technical assistance for hardware and software setup, configuration, and problem resolution.
• Asset & Vendor Management : Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment. Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately.
• Documentation & Reporting : Create clear technical documentation and user manuals with step‑by‑step instructions. Maintain work‑in‑progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes.
• Additional Support : Configure and support online video conferencing systems to facilitate effective communication across the organisation. Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.

• Diploma or degree in Information Technology, Computer Science, or related field
• Minimum 2‑3 years of experience in IT support or helpdesk roles
• Strong knowledge of Windows operating systems, particularly Windows 11
• Experience with network troubleshooting (LAN/WiFi)
• Familiarity with ITSM platforms and ticketing systems
• Knowledge of anti‑virus management systems (Trend Micro preferred)
• Understanding of hardware and software troubleshooting methodologies

• Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
• Experience with server administration
• Knowledge of video conferencing systems
• Asset management system experience
• Previous experience in government or public sector environments

• Excellent problem‑solving and analytical skills
• Strong communication and interpersonal abilities
• Customer service orientation with focus on user satisfaction
• Ability to work independently and manage multiple priorities
• Attention to detail and commitment to documentation
• Willingness to travel between multiple office locations
• Adaptability to changing technology environments

Position Overview

We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation. This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.

Infrastructure & Network Support

• Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.
• Oversee back-end server operations to ensure optimal performance and reliability across all locations.

Security Management

• Administer and manage anti-virus solutions, specifically Trend Micro and Apex One Office Scan systems.
• Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.

Service Desk Operations

• Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk-in requests, and both onsite and remote assistance.
• Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform.

Technical Support & Deployment

• Manage front-end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting.
• Provide technical assistance for hardware and software setup, configuration, and problem resolution.

Asset & Vendor Management

• Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment.
• Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately.

Documentation & Reporting

• Create clear technical documentation and user manuals with step-by-step instructions.
• Maintain work-in-progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes.

Additional Support

• Configure and support online video conferencing systems to facilitate effective communication across the organisation.
• Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.

• Diploma or degree in Information Technology, Computer Science, or related field
• Minimum 2-3 years of experience in IT support or helpdesk roles
• Strong knowledge of Windows operating systems, particularly Windows 11
• Experience with network troubleshooting (LAN/WiFi)
• Familiarity with ITSM platforms and ticketing systems
• Knowledge of anti-virus management systems (Trend Micro preferred)
• Understanding of hardware and software troubleshooting methodologies

• Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
• Experience with server administration
• Knowledge of video conferencing systems
• Asset management system experience
• Previous experience in government or public sector environments

• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Customer service orientation with focus on user satisfaction
• Ability to work independently and manage multiple priorities
• Attention to detail and commitment to documentation
• Willingness to travel between multiple office locations
• Adaptability to changing technology environments

Beyond Secure.

AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit .

Location: Singapore
Employment Type: Full-Time
Start Date: As soon as possible

Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.

• Provide first-level support to internal users primarily via email and occasionally over the phone.

• Log, track, and follow up on support tickets to ensure timely resolution.

• Escalate issues to the appropriate technical team when required.

• Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).

• Maintain accurate records of service requests and communications.

• Ensure a high level of customer service and follow-up.

• No prior technical background is required – training will be provided.

• Good communication and interpersonal skills.

• Detail-oriented and able to follow standard operating procedures.

• Basic understanding of computers and email systems is an advantage.

• Able to work independently and as part of a team.

• Singaporean only

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .

Position Overview

We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation.

This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.

Key Responsibilities

Infrastructure & Network Support

Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.

Oversee back-end server operations to ensure optimal performance and reliability across all locations.

Security Management

Administer and manage anti-virus solutions, specifically Trend Micro and Apex One Office Scan systems.

Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.

Service Desk Operations

Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk-in requests, and both onsite and remote assistance.

Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform.

Technical Support & Deployment

Manage front-end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting.

Provide technical assistance for hardware and software setup, configuration, and problem resolution.

Asset & Vendor Management

Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment.

Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately.

Documentation & Reporting

Create clear technical documentation and user manuals with step-by-step instructions.

Maintain work-in-progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes.

Additional Support

Configure and support online video conferencing systems to facilitate effective communication across the organisation.

Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.

Required Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field
• Minimum 2-3 years of experience in IT support or helpdesk roles
• Strong knowledge of Windows operating systems, particularly Windows 11
• Experience with network troubleshooting (LAN/WiFi)
• Familiarity with ITSM platforms and ticketing systems
• Knowledge of anti-virus management systems (Trend Micro preferred)
• Understanding of hardware and software troubleshooting methodologies

Preferred Qualifications

• Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
• Experience with server administration
• Knowledge of video conferencing systems
• Asset management system experience
• Previous experience in government or public sector environments

Key Competencies

• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Customer service orientation with focus on user satisfaction
• Ability to work independently and manage multiple priorities
• Attention to detail and commitment to documentation
• Willingness to travel between multiple office locations
• Adaptability to changing technology environments