3,773 Customer Service jobs in Singapore

Our client is one of the leader in the banking industry, they are seeking for a customer service orientated individual to address client's needs and support.

Contract: 12 month

Location: Changi Biz Park or Jurong

Salary: Allowances (up to $1000)

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions

PERSOLKELLY Singapore Pte Ltd
• RCB No E EA License No. 01C4394
• EA Registration No. R Ling Kai Jin)

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy You acknowledge that you have read, understood, and agree with GO's Terms of Use and the Privacy Policy. If you wish to withdraw your consent, please email us at Please feel free to contact us if you have any queries.

As a Customer Service Representative, you will be the first point of contact for our clients, suppliers, and partners. You'll play a key role in supporting our projects, solving customer issues, and ensuring smooth communication between the office and the field teams.

Responsibilities:

• Answer phone calls and respond to emails in a professional, timely manner
• Schedule appointments and coordinate with project managers
• Provide updates to customers about project status
• Handle complaints or issues with a positive attitude
• Maintain accurate records and update the CRM system
• Support administrative tasks as needed

Requirements:

• Strong verbal and written communication skills
• Basic computer skills (email, data entry, scheduling software)
• Friendly, organized, and solution-oriented
• Experience in construction or a similar industry is a plus, but not required

What We Offer:

• Competitive hourly pay + performance bonuses
• Paid training & onboarding
• Stable hours and long-term opportunity
• Supportive and respectful team environment
• Health benefits available after probation
• Room for growth into office management or operations roles

Job Types: Full-time, Permanent

Pay: $2, $3,300.00 per month

Work Location: In person

Job Description:

1. Promptly label and respond to global customer feedback received through the app help center or email.

2. Escalate abnormal cases to the relevant departments, follow up, and ensure a closed-loop resolution for customer issues.

3. Maintain key customer service performance metrics, including response time, labeling accuracy, and user satisfaction.

4. Collect and analyze customer feedback, providing actionable insights to improve the product and overall user experience.

5. Monitor and manage app reviews on Google Play and the Apple Store

6. Support ad-hoc projects and process improvements as needed to meet business goals.

Job Requirements:

1. Minimum one year of experience in customer service, user operations, or a related role.

2. Strong written and verbal communication skills in English; proficiency in Mandarin is a plus.

3. Willingness to work rotational shifts, including weekends and public holidays, if required.

Customer Service Representative, Queenstown

• Queenstown Branch
• Fulltime, Permanent position
• Monday to Friday

Mō te tūranga | About the Role
Creating Better Futures Together. This is who we are, what we do, and why we come to work every day. As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in moments that matter. You can expect a dynamic and fast-paced environment, with a steady stream of varied and sometimes challenging customer queries. You'll provide timely and accurate solutions for things like online banking issues, card disputes, as well as complex AML or other regulatory matters, often under tight deadlines. Face-to-face customer interactions will require you to think on your feet, remain composed under pressure, and consistently deliver a positive, professional experience.

Nā tāu rourou | What will you bring?
We'd like to hear from experienced customer service professionals who are confident in speaking with customers and stakeholders, who have strong administration and problem-solving skills, with high attention to detail and process.

• Proven experience in customer service or administration, with a passion for delivering exceptional customer experiences
• A growth mindset and enthusiasm for learning, with the ability to adapt quickly to new processes, systems, and technologies
• Ability to manage and prioritise multiple tasks and commitments in a complex and dynamic environment
• Tech savvy – able to assist our customers with our digital platforms
• Effective delivery of results, meeting expectations and adapting to changing business needs and conflicting customer/stakeholder priorities

Westpac Hei Wāhi Mahi | Working at Westpac
Benefits
As well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation
At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now
Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater
Applications Close
15 October 2025

Position: Customer Service Representative (Contract to Permanent)

Job Description:

• Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels)
• Handle all incoming phone calls, liaise with sales and warehouse when necessary.
• Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.
• Check report and manage backorders liaising with customers to ensure prompt release.
• Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.
• Cancel or update CO, SX and SO when necessary.
• Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.
• Check the report and follow up on all order rejections.
• Handle Customer Complaints.
• Follow up with Transport Team on delivery status when necessary.
• Perform pricing maintenance
• Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.
• Provide administrative support when necessary (e.g Filling of P.O.s, documents etc).
• Follow up all On Hold orders (eg MH, MN, RI) daily.

Job Requirement:

• Preferably 1 years of experience in customer service, call center or telemarketing.
• Experience in handling high volume of phone enquiries and orders.
• Knowledge in JD Edwards, One Enterprise (E1) prefer.
• Customer-orientated
• Good interpersonal and communication skills
• Proficient in Microsoft Office applications.

Job Info:

• Work location: Raeburn Park, 830am to 530pm (Mon to Fri) 1hr lunch.
• Transport from Outram MRT
• Contract from 1st Oct 2025 to 28 Feb 2026 (High potential to be converted to permanent depending on the performance and vacancy )

Interested Candidates, Please send your resume to / WhatsApp

EA Personnel Name: Alan

EA Personnel No: R

EA License No: 95C2823

Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.

Job Duties:

• Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
• Manage relationships with customers
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints
• Process sales invoices, quoting and provide status report to clients
• When applicable handle requests for information (e.g. shipping / delivery dates)
• Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Job Requirements:

• 3 years of customer service experience with quoting experience strongly preferred
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
• Ability to solve practical customer problems
• Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

HOW TO APPLY:

Interested applicants, please submit your updated resume to

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

We are looking for a proactive and experience Customer Service Representative to join our team in delivering high-quality transport and warehousing solutions. As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.

Key Responsibilities:

• Provides warehousing, transport and logistic solutions to existing business accounts.
• Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.
• Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.
• Manage inventories and logistic arrangement through warehouse management system and transport management system.
• Perform both deskbound and outbound duties at warehouse.
• Generate daily, weekly and monthly inventory reports.
• Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.
• Handle in inquiries and complaint.
• Perform service recovery by providing solutions on issues encountered during operation.
• Perform any other duties as assigned by the Manager.

What are we looking for:

• Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.
• Preferably 2 to 3 years of working experience in Logistics/ Freight industry.
• Possess a service mind-set and strong interpersonal skills.
• Able to write and communicate well.
• Take ownership of their work well.
• Keen learner with a desire to expand knowledge in the supply chain management
• Able to work both independently and in a team.
• Willingness to roll up your sleeves and help in different areas, from deskbound work to warehouse operations.
• Strong interpersonal and communication skills; able to engage with colleagues and customers confidently.
• Positive attitude and adaptable to the changing needs of the business environment.
• Proficient in the use of PC & Microsoft Office and excel formulas.

Benefits:

• Training will be provided.
• Full time permanent position with basic salary.
• Entitled to 13th month after 1 year.
• Office is only a 7min walk away from Tuas West Mrt Station

At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company's success and long-term growth

• Uploading Tax Invoices into Customer's Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer-facing role.

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

We are seeking a detail-oriented and proactive Customer Service Representative to join our team at Alpha Pioneer Marketing Pte Ltd. You will be responsible for managing sourcing, sales quotation, monitoring shipment, handling customer inquiries, and ensuring the smooth operation of the sales process. Your role will be essential in helping the team meet targets and deliver an excellent customer experience.

Job Description

• Process sales orders accurately and in a timely manner.
• Prepare and issue quotes, invoices, and delivery notes.
• Maintain and update customer databases.
• Act as a point of contact for customers regarding orders, deliveries, and general inquiries.
• Coordinate with HQ to ensure timely delivery, stock availability and billing.
• Support the sales team with administrative task.
• Ensure all sales documentation is compliant with company policies and procedures.

What we're looking for

• Proven experience as a Customer Service Representative or similar role.
• Minimum Diploma in Business, Sales, Marketing, or related field.
• Attention to detail and problem-solving skills.
• Ability to work independently and manage time effectively
• Ability to work well in a team and under pressure
• Singaporeans Only

Additional Information

• Working Hours: Monday to Friday (8:30am to 5:30pm)
• Working Location: Pandan Road