956 Customer Service Representatives jobs in Singapore

Are you ready to accelerate your career? Join Cielo as a Client Services Director! A career at Cielo offers the opportunity to work with industry-leading professionals and to take ownership of your success.

Cielo embodies the idea that talent is rising, creating careers for ambitious individuals by redefining traditional views of talent acquisition.

As the world’s leading strategic Recruitment Process Outsourcing (RPO) partner, Cielo is recognized for innovative solutions that impact businesses, earning numerous awards including a consistent position on the HRO Today RPO Baker’s Dozen, Everest Group’s Peak Matrix Leader, and NelsonHall’s Industry Leader.

Cielo is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, disability, age, genetic information, or other protected statuses. Applicants requiring accommodations should contact Cielo Talent Acquisition at

The Client Services Director (CSD) is responsible for overall team and client success. They lead strategic initiatives, foster trust and collaboration, and ensure operational excellence while embodying Cielo’s leadership principles.

This role offers an exciting opportunity to join the launch of the successful Rolls Royce brand, a global leader in innovation for over a century.

Work Location: Singapore
Work Arrangement: Hybrid
Work Schedule: APAC 1st shift
Specific requirements: Lead Client Services Managers and Delivery Leaders managing recruiting operations.

Responsibilities

Team Management:

• Lead and support Client Services Managers and Delivery Leaders in recruiting operations.
• Set performance goals and support career development.
• Develop metrics and analytics for decision-making.
• Inspire and lead teams through regular communication and strategic initiatives.
• Drive innovative recruiting strategies and ensure goal achievement.

Client Relationships:

• Build and execute strategic account plans.
• Participate in sales and client needs analysis.
• Establish and maintain strong client relationships, ensuring alignment with contractual agreements.

Cielo Operational Excellence:

• Manage metrics, P&L, and budgets.
• Standardize processes and ensure quality service delivery.
• Participate in company-wide initiatives and optimize team resources.

Additional details:

This role requires frequent travel to Derby/Bristol locations. Fluency in English (native/bilingual) is essential.

Education: Bachelor's degree in business, management, HR, or related field preferred.

Experience: Leadership in talent acquisition or HR, virtual and on-site team management, experience with ATS and social media tools.

Skills: Proficiency in Microsoft Office Suite.

Job Summary:

As a Client Services Manager in a dynamic MSP environment, you play a key role in maintaining service excellence, ensuring internal alignment, and supporting client needs through proactive service coordination, ticketing management, and operational execution. This role involves managing daily service operations, supporting sales and project functions, improving internal workflows, and ensuring a seamless client experience.

Key Responsibilities:

1. Service Coordination & Ticket Management

· Review and triage incoming emails daily — action as required or escalate.

· Manage ServiceNow (SN) dispatch queue: assign, create, and update service calls.

· Ensure accurate update all ticket statuses, due dates, and notes.

· Tag and maintain contract accuracy within SN.

· Follow up on tickets from ticketing and ensure SLA adherence.

· Approve and post block hour entries weekly; track through Excel.

· Review and approve technician timesheets.

· Update and maintain ticketing templates for consistency and accuracy.

2. Calendar & Communication Management

· Update job calendars and reschedule onsite visits due to medical leave or other changes.

· Regularly follow up on emails with internal teams and clients.

· Escalate or flag contract and customer-related queries with Sales.

3. Internal Collaboration & Team Enablement

· Attend and contribute to regular internal meetings and cross-functional discussions.

· Share suggestions to improve team workflows based on email/ticket observations.

· Coordinate quarterly team outings and internal events.

· Support recruitment tasks — screen candidates, arrange calls, and connect on LinkedIn.

· Maintain and update onboarding documents, SOPs, and training materials and support task lists.

· Manage and update team engagement platform.

4. Client & Contract Oversight

· Work with the Sales team to validate and clarify contract details and customer requirements.

· Conduct contract checks for expiry, posting site visits to block hours, and service limits.

· Follow up on project deliverables, contracts, and client escalations.

5. Administration & Reporting

· Maintain accurate expense claims and submission records.

· Organize historical fact checks, ticket reviews, and issue deep-dives when needed.

· Respond promptly to client emails, ensuring all communication is timely and professional.

· Manage Leave approvals for all technical resources

Key Skills & Attributes:

· Strong organization and time management

· Strong Team management

·Excellent verbal and written communication (Mandarin and English) to facilitate communication with clients based in China

· Knowledge of ticketing systems (ServiceNow, Autotask)

· Knowledge of MSP Tools (ScalePad, BackupRadar, ITGlue, Datto RMM) advantageous.

· Detail-oriented with ability to multi-task across projects and tickets

· Ability to work independently and collaboratively

· Customer-first mindset with proactive problem-solving approach

Job Description

As a Client Services Manager (CSM) you will lead a team of recruiters to deliver best‑in‑class hiring solutions for one or more strategic client accounts. You will be the trusted advisor to senior stakeholders, using data, technology and a coaching mindset to exceed service‑level goals and grow the partnership.

Key Responsibilities:

• Team leadership & coaching – Set clear goals, run regular 1‑1s, provide real‑time feedback and drive a culture of collaboration, learning and inclusion.
• Service delivery excellence – Monitor metrics such as time‑to‑fill, candidate & hiring‑manager satisfaction, recruiter productivity and cost‑per‑hire; close gaps fast.
• Client partnership – Build deep relationships with senior client contacts, present insights in business reviews and co‑design continuous‑improvement plans.
• Strategic talent initiatives – Shape recruitment‑marketing campaigns, passive‑talent outreach and events to meet short‑ and long‑term hiring targets.
• Operational governance – Own P&L and account reporting, standardize processes, and ensure successful onboarding of new clients in collaboration with implementation teams.

Supervisory Scope

You will directly manage a team of Recruiters, overseeing performance reviews, development plans and career progression.

Qualifications

• Proven experience in a results-driven talent acquisition or human resources role.
• Demonstrated ability to coach peers and/or lead teams effectively.

Technical Skills & Knowledge

• Familiarity with a range of recruitment technologies, including Applicant Tracking Systems (ATS) and social media sourcing tools.
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook).

Education

• A degree in Business, Human Resources, Management or a related field is advantageous.

Additional information

All your information will be kept confidential according to EEO guidelines.

We are currently seeking experienced Manager to join our client services team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance / guidance in in a timely manner. Your responsibilities shall include and not limited to the following

The Role:

• To act as an Account Manager and be responsible for designated corporate clients
• To maintain relationships, assist in providing customer service to such clients and ensure customer retention
• To assist in the administration of claims by members / clients
• To compile, analyse and submit periodical utilisation reports and generate renewal proposals to corporate clients
• To assist in the implementation of our corporate clients’ managed care programme or third-party administration
• First point of contact and support to customers
• Provide quality customer service to customers over the phone or email
• Resolve customer’s enquiries efficiently and escalate problems/issues promptly
• Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers
• Verifies the referral and authorization requirements of the patients' insurance plans andcompletes referrals and prior authorizations in a timely manner according to department guidelines and workflows
• Update CRM logs promptly
• Preparation and Generation of Reports as required
• Any other tasks as assigned

Requirements and Competencies:

Interested candidates, please email us your full resume, stating current and expected salaries

• At least 5 years of working experience in relevant industry and role
• Candidates with prior experience with healthcare insurance provider will be an added advantage
• Proficient in Microsoft Office Applications
• Possess good interpersonal and communication skills
• Ability to work under pressure
• Passion for customer service and a good team player
• Build high performance teams that can integrate with each other
• Create a team environment that cultivates service excellence
• Establish methods for measuring TPA effectiveness and efficiency
• Drive change initiatives that improve business processes

Please be informed that only shortlisted candidates will be notified.

About the Company:

Our client is a regulated, global foreign exchange (FX) trading marketplace headquartered in Germany.

Key Responsibilities

• Provide high-quality support to both new and existing clients, ensuring a seamless and positive experience.
• Develop and maintain strong relationships with key client intermediaries to promote trust and long-term collaboration.
• Troubleshoot and resolve technical and workflow-related issues during initial client engagements.
• Assist clients in identifying and resolving hardware infrastructure challenges.
• Diagnose software problems and coordinate with internal teams to deliver timely and effective solutions.
• Oversee incident escalation, ensuring prompt resolution of unresolved technical matters.
• Investigate and resolve trade-related issues efficiently and accurately.
• Conduct comprehensive regression testing across all platforms features to ensure system reliability.
• Support clients and account managers during onboarding and go-live stages, resolving integration and connectivity issues, especially with Java-based applications.
• Stay current with company products and services and effectively communicate updates to clients.

Qualifications:

• A bachelor’s degree or equivalent qualification; degrees in computer science or related fields are preferred, though other disciplines may be considered based on relevant experience.
• Strong grasp of core IT principles, including Java, TCP/IP, MacOS, Windows, web technologies, log file analysis, and performance or connectivity troubleshooting.
• Proven experience in client services, middle office, or back-office functions within global markets, FX, sales & trading, or treasury operations.
• Exceptional client service mindset with strong attention to detail and a commitment to delivering high-quality support.
• Excellent organisational skills, with the ability to manage multiple priorities under tight deadlines.
• Skilled at translating complex technical or product concepts for non-technical stakeholders.
• Highly self-motivated, proactive, and consistently results-driven.
• Fluent in both written and spoken English.
• Comfortable working in a global support environment, collaborating across time zones, including participation in a rotating weekend support schedule.

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891 | Sugma

As a Technical Client Services Manager, you'll be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You'll tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.
As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.

• Deliver outstanding service to both new and existing customers
• Cultivate and maintain strong relationships with key client intermediaries
• Address and resolve technical issues or business workflow challenges during initial client interactions
• Assist clients in diagnosing hardware infrastructure problems
• Identify software issues and collaborate with internal teams to find solutions
• Efficiently manage the escalation process for unresolved incidents
• Investigate and resolve trading issues
• Conduct regression testing across our platform's full range of products and features
• Support account managers and clients during “go live” phases, resolving connectivity and technical issues with our Java-based client software
• Keep your knowledge of company products and services up-to-date and share it with clients

• Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experience
• Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
• Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
• Exceptional customer service skills, detail-oriented, and service-focused
• Excellent organizational skills, ability to work under pressure, and meet tight deadlines
• Ability to communicate technical/product information to non-technical audiences
• Self-motivated with a proactive work ethic and consistently high output
• High proficiency in spoken and written English
• Collaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts.

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Singapore and is available immediately.

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date by clicking the "Apply" button.

Cindy Tan
Head of People Operations, APAC

Send email
1 George Street #20-04A
Singapore 049145

360T is a regulated, global marketplace for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a broad range of trading solutions and related services to both buy-side and sell-side firms.

Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).

With over 2,900 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), London (360 Trading Networks UK Ltd), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).

As a Technical Client Services Manager, you'll be part of a global team, providing exceptional support to our customers throughout their journey with 360T, one of the leading Foreign Exchange platforms worldwide. You'll tackle a diverse range of tasks in a stimulating SaaS environment, serve as the primary contact for our clients, and enjoy significant growth opportunities. This role includes weekend availability, offering flexibility and variety in your work schedule.
As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.

• Deliver outstanding service to both new and existing customers
• Cultivate and maintain strong relationships with key client intermediaries
• Address and resolve technical issues or business workflow challenges during initial client interactions
• Assist clients in diagnosing hardware infrastructure problems
• Identify software issues and collaborate with internal teams to find solutions
• Efficiently manage the escalation process for unresolved incidents
• Investigate and resolve trading issues
• Conduct regression testing across our platform's full range of products and features
• Support account managers and clients during “go live” phases, resolving connectivity and technical issues with our Java-based client software
• Keep your knowledge of company products and services up-to-date and share it with clients

• Bachelor's degree in a related field, university degree, or equivalent; computing-based disciplines preferred, but other degrees considered based on experience
• Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
• Experience in client services, middle office, or back office within a global markets sales & trading division, FX, or treasury environment
• Exceptional customer service skills, detail-oriented, and service-focused
• Excellent organizational skills, ability to work under pressure, and meet tight deadlines
• Ability to communicate technical/product information to non-technical audiences
• Self-motivated with a proactive work ethic and consistently high output
• High proficiency in spoken and written English
• Collaborate closely with global client service teams to ensure consistent, 24/7 support as part of our follow-the-sun coverage model, including weekend shifts.

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Singapore and is available immediately.

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date by clicking the "Apply" button.

Cindy Tan
Head of People Operations, APAC

Send email
1 George Street #20-04A
Singapore 049145

360T is a regulated, global marketplace for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a broad range of trading solutions and related services to both buy-side and sell-side firms.

Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, cash and money market products. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).

With over 2,900 buy-side customers and more than 200 liquidity providers across 75 different countries, 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in New York (360 Trading Networks Inc), London (360 Trading Networks UK Ltd), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).

What you'll do:

As a Client Services Analyst, your role will be pivotal in supporting both the Investment Representatives and clients. You will be responsible for liaising with various business units, ensuring compliance with policies and procedures, resolving client queries promptly, managing transactional documentation, and handling administrative tasks efficiently. Your ability to multitask under pressure will be crucial in this fast-paced environment.

• Liaise with various Business Units to ensure client documentation is in compliance with policies and procedures
• Promptly follow up and resolve all client queries
• Take client orders and understand the client’s overall relationship with the bank
• Handle trade booking and settlement
• Resolve settlement and funding issues
• Follow up on margin calls and resolve collateral issues
• Manage transactional documentation such as client suitability and eligibility
• Ensure full awareness of and adherence to internal policies and procedures
• Complete administrative tasks such as travel/hotel bookings, expense claims, mailing of marketing materials

What you bring:

Possess CACS Paper 1 & 2 qualification along with strong knowledge of Private Banking investment products. Your meticulous attention to detail coupled with your ability to multitask effectively under pressure makes you stand out. You are willing to work outside normal working hours when required and have a keen interest in the private banking industry. Your excellent communication and interpersonal skills make you a proactive and collaborative team player.

• Has CACS Paper 1 & 2 qualification
• Strong knowledge in Private Banking investment products such as FX, Equities, Fixed Income, derivatives
• Detail-oriented and meticulous nature
• Ability to multitask and work under pressure within tight timeframes
• Efficiency in a fast-paced environment
• Willingness to work outside of normal work hours as required
• Proactive and collaborative team player mentality in a dynamic team setup

What sets this company apart:

Our client is a market leader in the financial services sector, providing a wide range of investment banking, securities, investment management and wealth management services. They are committed to fostering a culture that balances personal lifestyles, perspectives and needs. Their employees are their greatest asset, and they believe in providing a superior foundation for building a professional career - a place for people to learn, achieve and grow.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Scope of Work

• Reporting to the head of BWF Client Services and Marketing Operations with the planning of on-site management of the marketing operations at BWF Events
• Assist in coordinating the rights delivery in close collaboration with the client servicing and commercial operations managers, BWF Commercial Partners and their marketing agencies, BWF Events team and the Hosts
• Assist in working with contractors and BWF Events team to ensure that the rights (signage, branding, etc.) are delivered as agreed. Support approved BWF Commercial Partners’ activation on-site
• Assist in the preparation of progress reports, and post-Event reports in coordination with the client servicing and marketing operations team

Requirements:

• Ability to work autonomously and perform under pressure
• Good communication and interpersonal skills
• Strong team spirit, Highly motivated and passionate
• Good planning and organisational skills
• Service-oriented attitude with focus on excellence
• Good computer skills and excellent knowledge of MS Office environment
• Language: English. Any other Asian languages would be a plus