3,881 Customer Service jobs in Singapore

We are seeking a reliable, team-oriented and physically fit individual to join our dynamic team:

• Employment type: Permanent
• Position: Customer Service
• Location: Eco-tech @ Sunview Road
• Outpatient Medical & Dental Benefits Provided
• Working Hours: Monday to Friday, Office Hours (9am – 6pm)
• Salary Package: Up to $3,000 + Bonus

Job Responsibilities:

• Support the sales team and handle daily customer enquiries.
• Support project management, documentation, and routine administration tasks.
• Communicate and coordinate with forwarders and suppliers for efficient execution of shipments.
• Efficiently process customer orders and inquiries, verify order details for accuracy.
• Provide order confirmations and communicate with customers to resolve order discrepancies.
• Ensure all billings are done incompliance to

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

• Fresh graduates are welcome to apply
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working Hours

Mon - Fri (8:30am to 5:30pm)

Sat (8:30am to 12:30pm)

Working Location

6 Tuas Avenue 6, Singapore

• Customer service: 1 year (Preferred)

• West
• M-F 9am - 6pm, hybrid work arrangement

• Order Management: Processing customer orders accurately and ensuring timely entry into the system.
• Order Fulfillment: Coordinating with warehousing and logistics to ensure products are delivered to customers on time.
• Invoicing and Billing: Generating accurate invoices and ensuring proper documentation for payments.
• Collections: Managing accounts receivable by tracking payments, following up on overdue accounts, and resolving any

1. Answer customer enquiries and bookings via whats-app, social media messaging functions and phone call.
2. Allocate customer bookings to our operation team based on schedule.
3. Use softwares such as Quickbooks and Google Calendar.

1. Multi-task
2. Be familiar with the softwares listed above
3. Communicate well and politely to customers
4. Able to work independently

• Manage customer bookings, walk-ins, and the full ticketing process.
• Handle reservations, amendments, cancellations, and mileage redemptions.
• Assist customers, travel agents, and corporate clients via phone/email.
• Maintain customer profiles and frequent flyer accounts.
• Share promotions and assist with programme forms/materials.
• Resolve customer feedback and complaints with backend support.
• Coordinate ticket handling logistics and related events.
• Support strategic planning, sales leads, and process improvements.
• Stay updated on airline and industry requirements.
• Perform other duties to support smooth operations

• Good communication and problem-solving skills
• Proficient in MS Office and reservation/ticketing systems
• Strong attention to detail