36 Crm jobs in Singapore

Job Scope

• Identify opportunities and work with stakeholders to provide timely and quality data for analysis and enhancements.
• Analyse the authority’s needs and document the requirements.
• Plan, design and implement IT solutions to meet the analytical needs of identified opportunities.
• Develop test plan and scripts for system testing and support user acceptance testing.
• Work with the authority users to ensure smooth deployment and adoption of new solution
• Hands-on experience in CRM.
• Ensure the smooth operations and service level of IT solutions.
• Support production issues.

Job Qualifications

• Degree in Computer Science, IT, Engineering, or related field.
• Good understanding and completion of projects using waterfall/agile methodology.
• Analytical, conceptualisation and problem-solving skills.
• In depth Microsoft Dynamics CRM product experience, ideally with CRM 2016 or D365.
• With hands-on experience in the delivery of at least 3 Microsoft Dynamics CRM implementation projects.
• 5+ Years of custom development experience in Microsoft Dynamics CRM 365.
• Ability to customize CRM forms, views, workflows, business rules, charts, & dashboards in Microsoft Dynamics CRM 365.
• Proficiency in developing plug-in & workflow assemblies.
• Possess relevant system development/maintenance experience using Microsoft Dynamics CRM 365/SharePoint related technologies.
• With programming skills using the Microsoft CRM SDK, PowerApps, Power BI, Flow, SSIS, C#, Web services, XML, SQL server, ASP.NET, HTML and JavaScript.
• Working experience with job scheduler, MS SQL database access and batch integration protocols.
• Experienced in developing .NET web services & web API applications.
• Understanding and configuration of CRM security roles.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit

Ask & Embla is looking for an experienced CRM Marketing Manager to lead and elevate our customer retention and engagement efforts. In this role, you’ll take ownership of our CRM strategy, working across Email, SMS, and Loyalty channels to drive customer loyalty and lifetime value.

What You'll Do:

Strategic Leadership & Collaboration

• Develop and refine overarching strategies for Email, SMS, and Loyalty marketing, ensuring alignment with business goals and customer lifecycle objectives.
• Collaborate with cross-functional teams, including Brand, Design, and Performance Marketing, to ensure seamless execution of CRM campaigns and a unified customer experience.
• Act as the key owner of the CRM roadmap, prioritizing initiatives that drive customer retention, loyalty, and lifetime value.

Campaign Strategy & Optimization

• Lead the strategy, planning, and execution of multi-channel marketing campaigns (Email, SMS, Loyalty), leveraging data to craft personalized customer journeys.
• Build and maintain advanced customer segmentation strategies to deliver relevant, tailored messaging.
• Optimize campaigns through A/B testing and data-driven improvements in content, timing, targeting, and offers.

Data Analysis & Reporting

• Analyze customer data and campaign performance metrics to uncover actionable insights and inform future strategies.
• Present weekly and monthly reporting decks, providing strategic recommendations to improve customer retention and engagement.
• Leverage analytics tools (e.g., Google Analytics, Tableau, Power BI) to track key metrics and evaluate the success of CRM initiatives.

System Management & Process Optimization

• Oversee CRM platforms, ensuring accurate data management, seamless integration with other marketing tools, and efficient automation processes.
• Identify opportunities to enhance CRM workflows, from automation and segmentation to campaign execution, to drive operational efficiency and scalability.
• Ensure CRM systems and campaigns comply with data protection regulations (e.g., GDPR).

Innovation & Best Practices

• Stay updated on industry trends, email deliverability standards, and CRM best practices, applying insights to optimize programs.
• Innovate with new strategies to improve customer engagement, retention, and loyalty, ensuring CRM programs remain ahead of the curve.

Who You Are:

• At least 5 years of professional experience in CRM, Email, SMS, and Loyalty marketing, with a proven track record of driving measurable results.
• Strong understanding of email deployment and QA processes, including proficiency in HTML/CSS for email and responsive design principles.
• Expertise in customer segmentation, automation workflows, and lifecycle marketing strategies.
• Ability to analyze complex customer data, extract insights, and translate findings into actionable strategies.
• Proficiency with tools like Google Analytics, Tableau, or Power BI to track and report on campaign performance.
• Strong project management skills with the ability to manage multiple initiatives simultaneously while meeting deadlines.
• Exceptional communication skills, both written and verbal, with a proven ability to collaborate effectively across teams.
• A proactive and innovative thinker, eager to explore new ideas and test creative solutions.
• Positive, solution-oriented attitude with a passion for delivering exceptional customer experiences.

Who We Are:

Ask & Embla is a rapidly growing alternative body jewelry brand based in Singapore with a collective following of more than 500,000 across our social media channels. As an e-commerce brand, we ship internationally to a diverse range of customers and we are proud to be one of the leading brands worldwide in the alternative jewelry space.

At Ask & Embla, we’re passionate about creating a company that brings out the best in everyone and where individuals love to work and grow as a team. That means constantly learning and building new things, being flexible about how and where we work, and empowering each other to do the proudest work of our lives.

Ask & Embla, led by an ex-Googler and ex-Amazonian, has dozens of employees across multiple countries. We are building the foundation to expand several business verticals beyond e-commerce, while supporting existing business functions for fulfilling thousands of orders each month.

At Ask & Embla we learn and build fast together, sharing the purpose and passion of creating not just beautiful, expressive and sustainably-made jewelry, but a community that celebrates the misfits, the believers, the round pegs in square holes and everyone in between. Everyone deserves to own who they are; we create the jewelry so they can do it with pride.

Ready to Join Us?

If you're a results-oriented professional who thrives in a fast-paced environment, we encourage you to apply! Please submit your resume and a quick note expressing your interest in this position to or through this Careers Future posting.

Job Summary:

• We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand.

• The successful candidate will lead marketing and CRM campaigns and collaborate with cross-functional teams to achieve business objectives.

Responsibilities:

• Develop and execute marketing strategies to drive brand awareness, customer engagement, and sales growth for our brand

• Optimize CRM systems to enhance customer relationships and loyalty

• Analyze customer data to identify trends, preferences, and behaviors

• Collaborate with cross-functional teams (Sales, Product, and Communications) to align marketing strategies with business objectives

• Develop and maintain relationships with external partners, influencers, and media outlets

• Ensure brand consistency across all marketing channels and communications

• Stay up-to-date with the latest marketing technologies and tools, making recommendations for their adoption and implementation

Requirements:

• Degree in Marketing or a related field

• Minimum 3 years of experience in marketing and CRM, with a focus on luxury or high-performance brands

• Proven track record of successful marketing campaigns and CRM strategies. Meticulous and detail-oriented with a customer-first mindset

• Excellent communication, project management, and leadership skills

• Familiarity with marketing automation platforms and tools (e.g. Salesforce)

• Proficient in MS Office (PowerPoint, Excel, Word)

Working hours:

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

Join a heritage F&B brand in Singapore, renowned for delivering authentic dining experiences across Asia. We’re seeking a dynamic CRM professional to elevate our customer engagement and drive loyalty through innovative strategies.

As a CRM Marketing Executive, you’ll shape the future of our customer relationships. You’ll design data-driven campaigns, manage our flagship Membership Programme, and turn insights into action to boost retention and sales across all brands.

• Strategize & Execute: Develop end-to-end CRM campaigns for diverse customer segments. Track ROI and refine tactics for maximum impact.

• Membership Mastery: Lead the Membership Programme (points, rewards, redemption) and deepen member engagement.

• Data-Driven Decisions: Analyze customer behavior to craft acquisition/retention initiatives and targeted sales-driving campaigns.

• Omnichannel Engagement: Oversee customer communications (EDM, SMS, App, offline) and optimize user experience on CRM/e-commerce platforms.

• Trendspotting: Monitor market shifts and competitor activity to propose agile countermeasures.

• Exclusive Events: Support curated experiences for VIP members and segmented audiences.

• Tech Savvy: Manage the membership Mobile App and related CRM activations.

• Qualifications: Diploma/Degree in Marketing, Business, Mass Communications, or related field.

• Experience: 1–3 years in CRM, customer lifecycle marketing, or analytics (F&B/service industry preferred).

• Skills That Shine:

  • Proficiency in CRM platforms and data analysis tools.

  • Expertise in end-to-end campaign management and ROI tracking.

  • Bilingual fluency in English and Chinese (written/spoken).

• Mindset: Analytical thinker, proactive problem-solver, and collaborative team player. Thrives in fast-paced environments.

About Chow Tai Fook

Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.

We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.

We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.

Job Responsibilities:

CRM Strategy Development & Execution:

• Propose and to manage loyalty programs that reward customers for repeat purchases, referrals, or engagement with the brand.
• Assist in design and implement strategies to enhance customer retention, loyalty, and lifetime value (CLV). This includes segmenting customers based on behavior, preferences, and purchasing history.
• Monitors competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services.

Customer Data Management & Segmentation:

• Analyze customer data and behavior to develop insights and identify target segments for personalized marketing.
• Work with the CRM data analytics team and prepare regular reports on CRM campaign performance, customer acquisition, retention rates, and overall marketing ROI.

Brand Communication:

• Ensure all CRM messaging and communications are aligned with the brand’s voice and values.
• Ensure marketing materials and collaterals are published and distributed in line with the brand direction.
• Support the team in participating in any Public Relations events related to promoting the company’s brand.
• Identify and manage external partners to maximize brand exposure e.g. events, livestreaming, managing KOLs.

Customer Feedback & Insights:

• Gather and analyze customer feedback to continuously improve the CRM strategy and customer experience.
• Use customer feedback to inform brand positioning, product development, and future marketing initiatives.
• Manage overall marketing projects timeline and budget.

Requirements:

• Relevant certificate in marketing from recognized institutions.
• Minimum 2 years of experience in branding and marketing. Proven track records in executing successful CRM campaigns and customer retention program.
• Excellent writing abilities and interpersonal communication skills.
• Strong analytical skills with the ability to interpret customer data and derive actionable insights.
• Customer-centric mindset with a focus on delivering value to the customer.
• Able to work independently under tight deadlines

Job Summary:

• We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand.

• he successful candidate will lead marketing and CRM campaigns and collaborate with cross-functional teams to achieve business objectives.

Responsibilities:

• D velop and execute marketing strategies to drive brand awareness, customer engagement, and sales growth for our brand

• O timize CRM systems to enhance customer relationships and loyalty

• A alyze customer data to identify trends, preferences, and behaviors

• C llaborate with cross-functional teams (Sales, Product, and Communications) to align marketing strategies with business objectives

• D velop and maintain relationships with external partners, influencers, and media outlets

• E sure brand consistency across all marketing channels and communications

• S ay up-to-date with the latest marketing technologies and tools, making recommendations for their adoption and implementation

Requirements:

• D gree in Marketing or a related field

• M nimum 3 years of experience in marketing and CRM, with a focus on luxury or high-performance brands

• P oven track record of successful marketing campaigns and CRM strategies. Meticulous and detail-oriented with a customer-first mindset

• E cellent communication, project management, and leadership skills

• F miliarity with marketing automation platforms and tools (e.g. Salesforce)

• P oficient in MS Office (PowerPoint, Excel, Word)

Working hours:

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

Job Summary:

• We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand.

• he successful candidate will lead marketing and CRM campaigns and collaborate with cross-functional teams to achieve business objectives.

Responsibilities:

• D velop and execute marketing strategies to drive brand awareness, customer engagement, and sales growth for our brand

• O timize CRM systems to enhance customer relationships and loyalty

• A alyze customer data to identify trends, preferences, and behaviors

• C llaborate with cross-functional teams (Sales, Product, and Communications) to align marketing strategies with business objectives

• D velop and maintain relationships with external partners, influencers, and media outlets

• E sure brand consistency across all marketing channels and communications

• S ay up-to-date with the latest marketing technologies and tools, making recommendations for their adoption and implementation

Requirements:

• D gree in Marketing or a related field

• M nimum 3 years of experience in marketing and CRM, with a focus on luxury or high-performance brands

• P oven track record of successful marketing campaigns and CRM strategies. Meticulous and detail-oriented with a customer-first mindset

• E cellent communication, project management, and leadership skills

• F miliarity with marketing automation platforms and tools (e.g. Salesforce)

• P oficient in MS Office (PowerPoint, Excel, Word)

Working hours:

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

• Plan, execute, and manage advertising, promotions, and digital marketing strategies in alignment with the Program’s overall objectives and brand vision.
• Conduct market and audience research to recommend effective strategies for member acquisition and engagement.
• Analyze and evaluate the effectiveness of marketing campaigns, providing actionable insights and strategic recommendations for continuous improvement.
• Responsible for planning and managing the marketing budget, ensuring optimal allocation of resources.
  
  

• Map and optimize customer touchpoints to design seamless and engaging customer journeys.
• Leverage customer data to create meaningful segments and deliver personalized, data-driven marketing campaigns.
• Collaborate with cross-functional teams to ensure a unified and customer-centric approach across all channels.
  
  

• Work closely with creative agencies and internal stakeholders to develop campaign assets that meet quality standards and brand guidelines.
• Ensure that all creative outputs and messaging are consistent with the Program’s marketing objectives and brand identity.
  
  

• Support the development and execution of co-branded marketing campaigns and strategic collaborations.
• Identify and assess potential partners aligned with the Program’s strategic goals and audience.
• Manage end-to-end partnership activations, including planning, coordination, rollout, and performance tracking.
• Support partnership contract negotiations and coordinate internal approvals as required.
  
  

• Perform other ad-hoc duties as assigned to support the broader marketing and partnership functions.
  
  

• Diploma in Communications/Marketing/Business or related discipline
• Minimum 5 years of relevant experience in marketing, CRM, and partnership management
• Hands-on experience with marketing automation platforms, loyalty programs, and multi-channel campaign execution
• Strong knowledge of customer segmentation, lifecycle journeys, personalization, and campaign optimization
• Proven track record in developing and managing co-marketing partnerships, including outreach and performance tracking
• Comfortable analyzing data and marketing metrics to measure success and optimize campaigns
• Analytical mindset with experience designing automated, intelligent customer journeys
• Creative thinker who generates innovative marketing ideas inspired by industry trends
• Excellent organizational skills with attention to detail and ability to manage multiple projects under tight deadlines
• Self-motivated, proactive, and able to work both independently and collaboratively across teams
• Strong written and verbal communication skills, with clear presentation abilities
• Adaptable, mature, and energetic team player comfortable in fast-evolving environments
• Methodical and systematic approach to work, maintaining quality under pressure
• Proficiency in Canva, Adobe Photoshop, and Adobe Illustrator is a plus