188 Crm jobs in Singapore

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Careers that let you play !

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport!

Careers that let you play !

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport!

What is our culture like ?

• Where decisions spark High-fives :
  
  

• Your career touchdowns :
  
  

• Live for sports ? Now do it for a living :
  
  

• Define and execute the CRM roadmap aligned with Decathlon's vision of customer satisfaction and loyalty
• Collaborate with APAC and global teams to align CRM initiatives
• Participate in the evolution of Decathlon's loyalty program, ensuring it strengthens our relationship with users and drives measurable business impact. (Omni channel support and animation and customer benefits roll out).
  
  

• Leverage customer data to build segmentation strategies, personalised communications, and actionable insights
• Champion a data-driven culture by ensuring continuous improvement in customer understanding, behaviours, and preferences
• Drive initiatives to enrich customer data quality, database growth, and consent management compliance.
  
  

• Plan, execute, and optimize omni-channel CRM campaigns (email, SMS, app push notifications, etc.) to improve engagement and conversion rates. Develop automated lifecycle journeys (onboarding, reactivation, win-back) to maximise customer lifetime value
• A/B test, monitor, and analyse performance metrics to ensure continuous campaign improvement.
  
  

• Partner with Retail, E-Commerce, Digital, Marketing, and Product teams to deliver a consistent and frictionless customer experience
• Work closely with tech and data teams to enhance CRM tools, data integration, and system capabilities
• Collaborate with store teams to activate loyalty initiatives at the physical touchpoints.
  
  

• Lead, coach, and develop a high-performing CRM team
• Foster a test-and-learn, results-oriented culture focused on customer satisfaction and business impact
  
  

• Minimum 4 years of experience in CRM, loyalty, or customer lifecycle management, ideally within retail, e-commerce, or consumer-focused industries
• Proven track record of designing and implementing successful data-driven CRM programs
• Strong analytical mindset with the ability to translate data into actionable insights
• Hands-on experience with CRM platforms (Salesforce Marketing Cloud, Adobe, or similar), campaign management tools, and customer databases
• Proficiency with Salesforce marketing cloud and Batch
• Analytical tools like Google Analytics, Amplitude
• Knowledge of customer segmentation, personalisation, and automated journeys
• Familiarity with omnichannel retail environments and integration between digital and physical touchpoints
• Project management skills with the ability to lead cross-functional initiatives
  
  

• Passion for sports, active lifestyles, and Decathlon's mission
• Entrepreneurial, proactive, and customer-obsessed mindset
• Strong communication skills with the ability to influence and engage stakeholders at all levels
• Team player with leadership capabilities and a growth mindset
  
  

• Monthly bonuses, up to a whopping 10% of your base salary
• Dive into the opportunity to become a Shareholder and share in the success of our global family
• At the end of the year, reap the rewards of profit sharing based on the performances across the country
  
  

• Elevate your skills with the power of our internal Decathlon Academy - upskill and re-skill your way to greatness
• Chart your course with internal career progression opportunities in both retail and our incredible support team
  
  

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;
  
  

• Revel in a fantastic 20% staff discount on ALL Decathlon products - yes, including bikes, kayaks, tents, and everything else you need for your favorite sports!
  
  

• We've got your well-being covered with comprehensive medical and insurance coverage
• Flash that winning smile with dental benefits
• Keep your health in check with a health screening allowance
• For our female champions, enjoy maternity benefits designed just for you
• And when life throws curveballs, lean on our counseling sessions for support
  
  

• Kick off those shoes and join in the sports fun after work or during store meetings
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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The CRM Specialist (TradFi) will report directly to the CRM Manager and work closely with in-house marketing, product, and creative teams. The Specialist must demonstrate a deep understanding of the company's product, identify consumer touchpoints, and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organized and detail-oriented, and be capable of managing multiple projects simultaneously.

Crypto.com is seeking a CRM Specialist (TradFi) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages.

• Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies
• Assist CRM Manager in planning and executing CRM & campaign programs
• Drive platform retention, engagement, and usage metrics (e.g. new-fund deposit, cross-selling conversion)
• Manage user segmentation, communication delivery (emails, push notifications, in-app messages), and performance evaluation
• Use data analytics to anticipate user behavior, including product preferences and purchasing patterns, to create new touchpoints and implement targeted upselling and cross-selling strategies within an optimized framework
• Conduct comprehensive experiments throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
• Plan and integrate data points with the CRM applications
• Coordinate analysis of industry trends to meet business objectives
• Create hypotheses, run A/B tests, and apply basic statistics to improve campaign performance

• Minimum 2 years of experience in growth, marketing, CRM or BA roles
• Robust knowledge of digital assets and traditional finance
• In-depth understanding of economic trends and analyzing market indicators (TradingView charts, such as EMA, MACD, RSI, and Bollinger bands)
• Proficient in delivering campaigns and managing automation with rigorous A/B testing
• Sensitive to numbers, logical thinking, and analytical skills
• Proven track record of using data and analytics tools to increase performance and enhance customer experience
• Excellent command of English; Mandarin proficiency is a bonus
• Excellent project management and communication skills
• Experience working to enable marketing personalization and dynamic content with 1st and 3rd party data
• Experience in SQL or HTML is an advantage
• Familiarity with CRM software (e.g., Braze, Hubspot, Salesforce) is a plus
• Demonstrates a strong sense of ownership, responsibility, and commitment
• Self-directed learner with a motivated attitude
• Quick to adapt to ever-changing and volatile market conditions
• Interest in and familiarity with financial news preferred

Not Applicable

Full-time

Other

• Serve as the primary liaison between business users and technical teams for all Veeva CRM-related needs.
• Gather, analyze, and document business requirements for Veeva CRM enhancements and integrations.
• Translate business requirements into functional specifications and work with developers and vendors to ensure successful implementation.
• Configure and maintain Veeva CRM functionality (e.g., user profiles, call reporting, account management, multichannel coordination).
• Perform UAT (User Acceptance Testing) and assist in validating Veeva CRM changes and deployments.
• Provide training and support to end-users; create documentation and user guides as needed.
• Collaborate with cross-functional teams including Sales, Marketing, Compliance, and IT to ensure alignment and platform optimization.
• Monitor system performance, manage issues, and recommend improvements.
• Stay up to date with Veeva CRM releases and industry best practices.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 3+ years of experience as a Business Analyst working with Veeva CRM, preferably in the pharmaceutical or life sciences industry.
• Solid understanding of commercial pharma operations, salesforce effectiveness, and CRM workflows.
• Experience in requirement gathering, gap analysis, and documentation.
• Familiarity with data integrations between Veeva and other systems (e.g., SAP, Salesforce, MedPro, MDM).
• Strong communication and interpersonal skills.

• Experience with Veeva Vault, Veeva CLM, or other Veeva products.
• Prior experience in project management or Agile/Scrum methodologies.
• Understanding of regulatory and compliance requirements in life sciences (e.g., Sunshine Act, GDPR, HIPAA).

• Opportunities for professional development and certifications
• Competitive salary and benefits
• Collaborative and inclusive work environment
• Chance to work with cutting-edge technologies in the life sciences space

Job Summary:

We are seeking a skilled Veeva CRM Business Analyst to join our Commercial Operations IT team. In this role, you will act as the bridge between business stakeholders and technical teams, supporting the optimization and ongoing management of our Veeva CRM platform. The ideal candidate has hands-on experience with Veeva CRM in a life sciences or pharmaceutical environment and is comfortable gathering requirements, analyzing business needs, and driving system enhancements.

Key Responsibilities:

• Serve as the primary liaison between business users and technical teams for all Veeva CRM-related needs.
• Gather, analyze, and document business requirements for Veeva CRM enhancements and integrations.
• Translate business requirements into functional specifications and work with developers and vendors to ensure successful implementation.
• Configure and maintain Veeva CRM functionality (e.g., user profiles, call reporting, account management, multichannel coordination).
• Perform UAT (User Acceptance Testing) and assist in validating Veeva CRM changes and deployments.
• Provide training and support to end-users; create documentation and user guides as needed.
• Collaborate with cross-functional teams including Sales, Marketing, Compliance, and IT to ensure alignment and platform optimization.
• Monitor system performance, manage issues, and recommend improvements.
• Stay up to date with Veeva CRM releases and industry best practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 3+ years of experience as a Business Analyst working with Veeva CRM, preferably in the pharmaceutical or life sciences industry.
• Solid understanding of commercial pharma operations, salesforce effectiveness, and CRM workflows.
• Experience in requirement gathering, gap analysis, and documentation.
• Familiarity with data integrations between Veeva and other systems (e.g., SAP, Salesforce, MedPro, MDM).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with Veeva Vault, Veeva CLM, or other Veeva products.
• Prior experience in project management or Agile/Scrum methodologies.
• Understanding of regulatory and compliance requirements in life sciences (e.g., Sunshine Act, GDPR, HIPAA).

What We Offer:

• Opportunities for professional development and certifications
• Competitive salary and benefits
• Collaborative and inclusive work environment
• Chance to work with cutting-edge technologies in the life sciences space

Job Summary:

We are seeking a skilled Veeva CRM Business Analyst to join our Commercial Operations IT team. In this role, you will act as the bridge between business stakeholders and technical teams, supporting the optimization and ongoing management of our Veeva CRM platform. The ideal candidate has hands-on experience with Veeva CRM in a life sciences or pharmaceutical environment and is comfortable gathering requirements, analyzing business needs, and driving system enhancements.

Key Responsibilities:

• Serve as the primary liaison between business users and technical teams for all Veeva CRM-related needs.
• Gather, analyze, and document business requirements for Veeva CRM enhancements and integrations.
• Translate business requirements into functional specifications and work with developers and vendors to ensure successful implementation.
• Configure and maintain Veeva CRM functionality (e.g., user profiles, call reporting, account management, multichannel coordination).
• Perform UAT (User Acceptance Testing) and assist in validating Veeva CRM changes and deployments.
• Provide training and support to end-users; create documentation and user guides as needed.
• Collaborate with cross-functional teams including Sales, Marketing, Compliance, and IT to ensure alignment and platform optimization.
• Monitor system performance, manage issues, and recommend improvements.
• Stay up to date with Veeva CRM releases and industry best practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 3+ years of experience as a Business Analyst working with Veeva CRM, preferably in the pharmaceutical or life sciences industry.
• Solid understanding of commercial pharma operations, salesforce effectiveness, and CRM workflows.
• Experience in requirement gathering, gap analysis, and documentation.
• Familiarity with data integrations between Veeva and other systems (e.g., SAP, Salesforce, MedPro, MDM).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with Veeva Vault, Veeva CLM, or other Veeva products.
• Prior experience in project management or Agile/Scrum methodologies.
• Understanding of regulatory and compliance requirements in life sciences (e.g., Sunshine Act, GDPR, HIPAA).

What We Offer:

• Opportunities for professional development and certifications
• Competitive salary and benefits
• Collaborative and inclusive work environment
• Chance to work with cutting-edge technologies in the life sciences space

Key Responsibilities

• Enhance and support our Sales360 system (digital retail experience and CRM platform) across the group. Collaborate with users and developers to deliver best-in-class experience and features, provide user training and process documentation, manage internal inquiries.
• Plan and execute email marketing campaigns with centralised databases, including segmentation and automation
• Manage and maintain the centralised databases across various platforms, including the accurate and timely data transfer from the principal systems (e.g. Salesforce)
• Manage and execute the expansion of structured and effective CRM programmes
• Leverage data analytics across all platforms to enhance customer and user experiences
• Develop quarterly customer profiles for brand marketing teams to identify trends and opportunities
• Compile and report weekly, monthly and quarterly digital metrics (e.g. digital performance, conversions, social media activities), market audits, industry trends and media effectiveness
• Prepare monthly online (Google) brand satisfaction levels and share of voice across brands and market segments

The Requisite:

• Minimum Degree qualifications with 2 – 3 years in digital marketing or systems with proven track records of performance marketing experience
• Meticulous with excellent attention to details
• Able to excel under pressure with the ability to manage concurrently projects and multiple deadlines
• Highly organised and analytical
• Strong written and verbal communication
• Result-oriented problem solver and team-player
• Willingness to learn and excel
• Proficient in CRM and Marketing Platforms (e.g. ActiveCampaign, SalesForce, etc.) and MS Office application
• Passionate about all things digital: eager to learn and try new digital marketing technologies and methodologies

Working hours: 8.30am to 6.00pm

Interest applicants, pls email updated resume to

Key Responsibilities

• Enhance and support our Sales360 system (digital retail experience and CRM platform) across the group. Collaborate with users and developers to deliver best-in-class experience and features, provide user training and process documentation, manage internal inquiries.
• Plan and execute email marketing campaigns with centralised databases, including segmentation and automation
• Manage and maintain the centralised databases across various platforms, including the accurate and timely data transfer from the principal systems (e.g. Salesforce)
• Manage and execute the expansion of structured and effective CRM programmes
• Leverage data analytics across all platforms to enhance customer and user experiences
• Develop quarterly customer profiles for brand marketing teams to identify trends and opportunities
• Compile and report weekly, monthly and quarterly digital metrics (e.g. digital performance, conversions, social media activities), market audits, industry trends and media effectiveness
• Prepare monthly online (Google) brand satisfaction levels and share of voice across brands and market segments

The Requisite:

• Minimum Degree qualifications with 2 – 3 years in digital marketing or systems with proven track records of performance marketing experience
• Meticulous with excellent attention to details
• Able to excel under pressure with the ability to manage concurrently projects and multiple deadlines
• Highly organised and analytical
• Strong written and verbal communication
• Result-oriented problem solver and team-player
• Willingness to learn and excel
• Proficient in CRM and Marketing Platforms (e.g. ActiveCampaign, SalesForce, etc.) and MS Office application
• Passionate about all things digital: eager to learn and try new digital marketing technologies and methodologies

Location: Alexandra

Industry: European MNC Automotive

Working hours: 8.30am to 6.00pm

Interest applicants, pls email updated resume to

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Join to apply for the CRM Campaign Specialist role at Dyson .

About The Role
We are seeking a talented and experienced CRM Campaign Specialist to join our CRM team. You will be the Subject Matter Expert for all things Salesforce Marketing Cloud (SMFC) related, lead campaign implementation, and drive innovation to ensure we get the most out of the platform.

Responsibilities

• Develop and execute marketing campaigns/automations using Salesforce Marketing Cloud, including email marketing, mobile messaging, social media advertising, and more.
• Build and maintain customer data extensions within Salesforce Marketing Cloud to ensure accurate targeting and segmentation.
• Campaign deployment might occasionally involve utilisation of other marketing platforms.
• Collaborate with Retention Strategy Lead to define campaign objectives, target audience, communications cadence and messaging strategy.
• Collaborate with Analytics Lead to monitor and analyze performance metrics to optimize campaign effectiveness.

Subject Matter Expert

• Provide guidance to Markets on campaign set up and implementation, function as the first level of support.
• Provide training and support to team members on Salesforce Marketing Cloud tools and capabilities, including building Step-by-Step Guide and maintaining documentation.
• Provide operational support, including raising tickets and collaborating with the Product/IT Owners to resolve issues.
• Stay up to date on industry best practices and new features within the Salesforce Marketing Cloud platform.
• Collaborate with Product Owners to enable new capabilities within SFMC.
• Collaborate with Analytics and Insights Teams to create data pipelines.

About You

• Strong working knowledge of Salesforce Marketing Cloud (3+ years), with hands-on operational and executional experience.
• Proficiency in creating and managing email and mobile campaigns, automation workflows, journey builder, data extensions within Salesforce Marketing Cloud.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Experience in crafting Operational Guides and related documentation.
• Excellent communication and collaboration skills.
• Proactive team player who enjoys solving problems and enabling those around them.
• Attention to detail and perfectionist approach to quality control.
• Salesforce Marketing Cloud certification is a plus.
• Must have technical skills in AmpScript, SQL, HTML.
• Good to have technical skills in Restful API, MC Connector, JavaScript.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

• Mid-Senior level

• Full-time

• Other

• Appliances, Electrical, and Electronics Manufacturing

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