164 Crm Analyst jobs in Singapore

• Serve as the primary liaison between business users and technical teams for all Veeva CRM-related needs.
• Gather, analyze, and document business requirements for Veeva CRM enhancements and integrations.
• Translate business requirements into functional specifications and work with developers and vendors to ensure successful implementation.
• Configure and maintain Veeva CRM functionality (e.g., user profiles, call reporting, account management, multichannel coordination).
• Perform UAT (User Acceptance Testing) and assist in validating Veeva CRM changes and deployments.
• Provide training and support to end-users; create documentation and user guides as needed.
• Collaborate with cross-functional teams including Sales, Marketing, Compliance, and IT to ensure alignment and platform optimization.
• Monitor system performance, manage issues, and recommend improvements.
• Stay up to date with Veeva CRM releases and industry best practices.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 3+ years of experience as a Business Analyst working with Veeva CRM, preferably in the pharmaceutical or life sciences industry.
• Solid understanding of commercial pharma operations, salesforce effectiveness, and CRM workflows.
• Experience in requirement gathering, gap analysis, and documentation.
• Familiarity with data integrations between Veeva and other systems (e.g., SAP, Salesforce, MedPro, MDM).
• Strong communication and interpersonal skills.

• Experience with Veeva Vault, Veeva CLM, or other Veeva products.
• Prior experience in project management or Agile/Scrum methodologies.
• Understanding of regulatory and compliance requirements in life sciences (e.g., Sunshine Act, GDPR, HIPAA).

• Opportunities for professional development and certifications
• Competitive salary and benefits
• Collaborative and inclusive work environment
• Chance to work with cutting-edge technologies in the life sciences space

Job Summary:

We are seeking a skilled Veeva CRM Business Analyst to join our Commercial Operations IT team. In this role, you will act as the bridge between business stakeholders and technical teams, supporting the optimization and ongoing management of our Veeva CRM platform. The ideal candidate has hands-on experience with Veeva CRM in a life sciences or pharmaceutical environment and is comfortable gathering requirements, analyzing business needs, and driving system enhancements.

Key Responsibilities:

• Serve as the primary liaison between business users and technical teams for all Veeva CRM-related needs.
• Gather, analyze, and document business requirements for Veeva CRM enhancements and integrations.
• Translate business requirements into functional specifications and work with developers and vendors to ensure successful implementation.
• Configure and maintain Veeva CRM functionality (e.g., user profiles, call reporting, account management, multichannel coordination).
• Perform UAT (User Acceptance Testing) and assist in validating Veeva CRM changes and deployments.
• Provide training and support to end-users; create documentation and user guides as needed.
• Collaborate with cross-functional teams including Sales, Marketing, Compliance, and IT to ensure alignment and platform optimization.
• Monitor system performance, manage issues, and recommend improvements.
• Stay up to date with Veeva CRM releases and industry best practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 3+ years of experience as a Business Analyst working with Veeva CRM, preferably in the pharmaceutical or life sciences industry.
• Solid understanding of commercial pharma operations, salesforce effectiveness, and CRM workflows.
• Experience in requirement gathering, gap analysis, and documentation.
• Familiarity with data integrations between Veeva and other systems (e.g., SAP, Salesforce, MedPro, MDM).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with Veeva Vault, Veeva CLM, or other Veeva products.
• Prior experience in project management or Agile/Scrum methodologies.
• Understanding of regulatory and compliance requirements in life sciences (e.g., Sunshine Act, GDPR, HIPAA).

What We Offer:

• Opportunities for professional development and certifications
• Competitive salary and benefits
• Collaborative and inclusive work environment
• Chance to work with cutting-edge technologies in the life sciences space

Job Summary:

We are seeking a skilled Veeva CRM Business Analyst to join our Commercial Operations IT team. In this role, you will act as the bridge between business stakeholders and technical teams, supporting the optimization and ongoing management of our Veeva CRM platform. The ideal candidate has hands-on experience with Veeva CRM in a life sciences or pharmaceutical environment and is comfortable gathering requirements, analyzing business needs, and driving system enhancements.

Key Responsibilities:

• Serve as the primary liaison between business users and technical teams for all Veeva CRM-related needs.
• Gather, analyze, and document business requirements for Veeva CRM enhancements and integrations.
• Translate business requirements into functional specifications and work with developers and vendors to ensure successful implementation.
• Configure and maintain Veeva CRM functionality (e.g., user profiles, call reporting, account management, multichannel coordination).
• Perform UAT (User Acceptance Testing) and assist in validating Veeva CRM changes and deployments.
• Provide training and support to end-users; create documentation and user guides as needed.
• Collaborate with cross-functional teams including Sales, Marketing, Compliance, and IT to ensure alignment and platform optimization.
• Monitor system performance, manage issues, and recommend improvements.
• Stay up to date with Veeva CRM releases and industry best practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 3+ years of experience as a Business Analyst working with Veeva CRM, preferably in the pharmaceutical or life sciences industry.
• Solid understanding of commercial pharma operations, salesforce effectiveness, and CRM workflows.
• Experience in requirement gathering, gap analysis, and documentation.
• Familiarity with data integrations between Veeva and other systems (e.g., SAP, Salesforce, MedPro, MDM).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with Veeva Vault, Veeva CLM, or other Veeva products.
• Prior experience in project management or Agile/Scrum methodologies.
• Understanding of regulatory and compliance requirements in life sciences (e.g., Sunshine Act, GDPR, HIPAA).

What We Offer:

• Opportunities for professional development and certifications
• Competitive salary and benefits
• Collaborative and inclusive work environment
• Chance to work with cutting-edge technologies in the life sciences space

Roles and Responsibilities -

• Support and enhance digital retail and CRM platform across the group. Partner with users and developers to deliver top-tier features and user experience. Provide training, document processes, and handle internal support queries.
• Design and execute email marketing campaigns using centralized databases, incorporating segmentation and marketing automation.
• Oversee and maintain centralized databases across platforms, ensuring seamless and timely data synchronization from core systems (e.g. Salesforce).
• Lead the development and deployment of structured, high-impact CRM programs.
• Utilize data analytics to optimize customer and user experiences across all platforms.
• Create quarterly customer profiles for brand marketing teams to identify key trends and opportunities.
• Generate and present digital performance reports—weekly, monthly, and quarterly—including metrics on conversions, social media engagement, market audits, industry trends, and media effectiveness.
• Monitor and report on brand satisfaction and share of voice using online data (e.g. Google), tailored by brand and market segment on a monthly basis.

Requirements -

• Minimum Degree qualifications with 2 – 3 years in digital marketing or systems with proven track records of performance marketing experience
• Able to excel under pressure with the ability to manage concurrently projects and multiple deadlines
• Result-oriented problem solver and team-player
• Willingness to learn and excel
• Proficient in CRM and Marketing Platforms (e.g. ActiveCampaign, SalesForce, etc.) and MS Office applications
• Passionate about all things digital: eager to learn and try new digital marketing technologies and methodologies

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

• System Analyst with knowledge in CRM Platform (MS Dynamics) - D365.
• Experience in implementing D365 with Banking clients (Service & Sales modules).
• Strong Functional experience with Sales & Service Modules of D365.
• Experience in guiding users on the best possible solutions, advising them on menus and screens - final outcome, etc.
• Experience in CRM modules for Sales and Service modules.
• Hands-on experience in the configuration of Microsoft Dynamics CRM.
• Experience as a Business Analyst, Functional Consultant, Business Process Analyst, or practitioner in the business process domain.
• Experience in business requirements gathering, reviewing functional specifications, and technical design documents.
• Exposure in interacting with multiple teams (functional and technical).
• Experience in aligning specifications from multiple systems and interfaces (middleware, core system, and CRM).
• Experience in issues management (prioritization and assignment to the rightful team).
• Experienced in mapping business processes and writing user stories and requirement specifications.
• Experienced in managing multiple system deployment projects as a Business Analyst.

Roles and Responsibilities -

• Support and enhance digital retail and CRM platform across the group. Partner with users and developers to deliver top-tier features and user experience. Provide training, document processes, and handle internal support queries.
• Design and execute email marketing campaigns using centralized databases, incorporating segmentation and marketing automation.
• Oversee and maintain centralized databases across platforms, ensuring seamless and timely data synchronization from core systems (e.g. Salesforce).
• Lead the development and deployment of structured, high-impact CRM programs.
• Utilize data analytics to optimize customer and user experiences across all platforms.
• Create quarterly customer profiles for brand marketing teams to identify key trends and opportunities.
• Generate and present digital performance reports—weekly, monthly, and quarterly—including metrics on conversions, social media engagement, market audits, industry trends, and media effectiveness.
• Monitor and report on brand satisfaction and share of voice using online data (e.g. Google), tailored by brand and market segment on a monthly basis.

Requirements -

• Minimum Degree qualifications with 2 – 3 years in digital marketing or systems with proven track records of performance marketing experience
• Able to excel under pressure with the ability to manage concurrently projects and multiple deadlines
• Result-oriented problem solver and team-player
• Willingness to learn and excel
• Proficient in CRM and Marketing Platforms (e.g. ActiveCampaign, SalesForce, etc.) and MS Office applications
• Passionate about all things digital: eager to learn and try new digital marketing technologies and methodologies

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Assist Sales team in sales related admin tasks.
• Prepare standard price quotations to customers, work on internal supporting tools to manage customer data base and services.
• Process orders, changes and churn requests.
• Work closely with internal supporting teams to follow up on order process and service delivery status to update Sales as well Customers.
• Check and verify information by accessing various internal system tools.
• Address billing issues and account receivables by coordinating with the finance team and the customers
• Provide support at sales related customer events.
• Prepare and maintain accurate report
• May need to join customer meeting when necessary.

Skills & Experience

• 3+ years experience in handling customer call/e-mails for complaints and inquiries
• Fluent in English, strong communication skills, both written and verbal and excellent active listening skills
• Experience working in sales support or customer support
• Basic knowledge of IT services
• Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
• Coordination skills, ability to listen and collect information
• Adaptability and a team player

Other Preferences

• Responsible attitude with customer-oriented mind-set
• Experience or knowledge in Telecom industry is a plus
• Proactive, independent and with can-do attitude.
• Quick learner

What We Offer You

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most Recently We Have

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology, Customer Service, and Management
• Industries Telecommunications

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Careers that let you play !

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport!

Careers that let you play !

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport!

What is our culture like ?

• Where decisions spark High-fives :
  
  

• Your career touchdowns :
  
  

• Live for sports ? Now do it for a living :
  
  

• Define and execute the CRM roadmap aligned with Decathlon's vision of customer satisfaction and loyalty
• Collaborate with APAC and global teams to align CRM initiatives
• Participate in the evolution of Decathlon's loyalty program, ensuring it strengthens our relationship with users and drives measurable business impact. (Omni channel support and animation and customer benefits roll out).
  
  

• Leverage customer data to build segmentation strategies, personalised communications, and actionable insights
• Champion a data-driven culture by ensuring continuous improvement in customer understanding, behaviours, and preferences
• Drive initiatives to enrich customer data quality, database growth, and consent management compliance.
  
  

• Plan, execute, and optimize omni-channel CRM campaigns (email, SMS, app push notifications, etc.) to improve engagement and conversion rates. Develop automated lifecycle journeys (onboarding, reactivation, win-back) to maximise customer lifetime value
• A/B test, monitor, and analyse performance metrics to ensure continuous campaign improvement.
  
  

• Partner with Retail, E-Commerce, Digital, Marketing, and Product teams to deliver a consistent and frictionless customer experience
• Work closely with tech and data teams to enhance CRM tools, data integration, and system capabilities
• Collaborate with store teams to activate loyalty initiatives at the physical touchpoints.
  
  

• Lead, coach, and develop a high-performing CRM team
• Foster a test-and-learn, results-oriented culture focused on customer satisfaction and business impact
  
  

• Minimum 4 years of experience in CRM, loyalty, or customer lifecycle management, ideally within retail, e-commerce, or consumer-focused industries
• Proven track record of designing and implementing successful data-driven CRM programs
• Strong analytical mindset with the ability to translate data into actionable insights
• Hands-on experience with CRM platforms (Salesforce Marketing Cloud, Adobe, or similar), campaign management tools, and customer databases
• Proficiency with Salesforce marketing cloud and Batch
• Analytical tools like Google Analytics, Amplitude
• Knowledge of customer segmentation, personalisation, and automated journeys
• Familiarity with omnichannel retail environments and integration between digital and physical touchpoints
• Project management skills with the ability to lead cross-functional initiatives
  
  

• Passion for sports, active lifestyles, and Decathlon's mission
• Entrepreneurial, proactive, and customer-obsessed mindset
• Strong communication skills with the ability to influence and engage stakeholders at all levels
• Team player with leadership capabilities and a growth mindset
  
  

• Monthly bonuses, up to a whopping 10% of your base salary
• Dive into the opportunity to become a Shareholder and share in the success of our global family
• At the end of the year, reap the rewards of profit sharing based on the performances across the country
  
  

• Elevate your skills with the power of our internal Decathlon Academy - upskill and re-skill your way to greatness
• Chart your course with internal career progression opportunities in both retail and our incredible support team
  
  

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;
  
  

• Revel in a fantastic 20% staff discount on ALL Decathlon products - yes, including bikes, kayaks, tents, and everything else you need for your favorite sports!
  
  

• We've got your well-being covered with comprehensive medical and insurance coverage
• Flash that winning smile with dental benefits
• Keep your health in check with a health screening allowance
• For our female champions, enjoy maternity benefits designed just for you
• And when life throws curveballs, lean on our counseling sessions for support
  
  

• Kick off those shoes and join in the sports fun after work or during store meetings
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you!
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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