277 Sap Crm jobs in Singapore

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

WhatsApp: +65 9642 0989 (Han)

Email:

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers' orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers' inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

• Lead SAP module implementations and enhancements (e.g., SAP FI/CO, MM, SD, PP, HCM - specify module).
• Collaborate with business stakeholders to gather requirements, map processes, and deliver solutions aligned with business needs.
• Perform end-to-end SAP configuration, testing (unit, integration, UAT), and deployment.
• Provide expert-level support and troubleshoot complex SAP issues.
• Document functional specifications for custom developments and work with ABAP developers.
• Conduct SAP training sessions and create user manuals or SOPs.
• Ensure compliance with company IT governance and audit requirements.
• Collaborate with cross-functional teams on integration with other systems (e.g., SAP Fiori, SuccessFactors, S/4HANA).

• Bachelor's degree in Computer Science, Information Technology, Business, or related field.
• Minimum 8 years of experience in SAP (specify module) as a functional/technical consultant.
• At least 2 full lifecycle SAP implementations.
• Deep understanding of SAP best practices and standard configurations.
• Strong analytical, problem-solving, and communication skills.
• Experience working with SAP S/4HANA (preferred but not mandatory).
• SAP Certification (preferred).

• Experience with SAP Fiori/UI5, BTP, or cloud-based modules.
• Knowledge of Agile/Scrum methodology.
• Integration experience with third-party systems and tools (e.g., middleware, APIs).

• Analyze and gather business requirements related to SAP SD and MM processes
• Handle support tickets, perform root cause analysis, and provide resolution
• Debug ABAP code to identify root causes for issues and work with ABAP developers for necessary enhancements.
• Configure and customize SAP SD/MM modules (pricing, procurement, inventory, order-to-cash, purchase-to-pay)
• Proactively identify and propose business process and/or system enhancements

• Bachelor's degree or equivalent in Computer Science or related field
• 5+ years of experience in SAP SD and MM functional roles
• Ability to read and understand custom ABAP code and identify issues
• Understand EDI setup, intercompany, consignment
• Strong configuration knowledge of SD (Order Management, Pricing, Billing, Shipping, Credit Management) and MM (Purchasing, Inventory Management, MRP, Vendor Management)
• Travelling to overseas ( USA, Brizal , India) for SAP S/4 HANA system implantation and upgrading.

• Configuration, implementation and support of SAP Quality Management (QM) and Production Planning (PP) Modules.
• Understand integration points between SAP PP/QM, MM /QM, SD/QM, IBP ECC
• Experience in troubleshooting and debugging ABAP program.
  Investigates, analyses, and solves problems and maps user business requirements, processes and objectives. Develops necessary modifications/enhancements to address user's needs
• Experience in PP-PI and QM-Active Ingredients
• Experience with SAP Query development and involve in data migration project. Knowledge of LSMW will have advantage.
• Able to handle QM and PP related projects independently with little to no supervision.

• Provide day to day operation support in area of Quality Management (QM), Production Planning (PP), and its corresponding authorization to ensure smooth daily operation.
• Identify gaps, issues and workaround solutions. Creating functional requirements as an input to application design, assist with build, test, and deploy activities for QM and PP modules.
• Work closely with business process owners and local users to ensure compliance to DyStar global business processes.
• Provide support to AMS vendor to ensure their solutions meeting DyStar business processes.
• Troubleshoot ABAP programs and assist business users in decision making.
• Actively involved in QM and PP related projects and meet the projects timeline.
• Setup authorization roles, grant users' access and ensure proper approval process is followed
• Other adhoc projects and responsibilities assigned by SAP Manager or IT Director.

• Bachelor's Degree in Computer Science, Engineering, Information Technology, Information System, Info-communications, Science or its equivalent
• At least 8 years of relevant SAP QM and PP, authorization experience in manufacturing environment (Chemical industry preferred) and SAP ECC 6.0 and/or S/4 HANA.
• Have strong integration working experience and knowledge of the key integration points between the other SAP modules.
• Preferable SAP certification in QM/PP module and basis knowledge in SAP report development (ABAP) and form development.
• Must have at least two full life-cycle SAP R/3 ECC 6.0 and / or SAP S/4 HANA implementation experience (Project Preparation till Go-Live) or greenfield implementation
• Strong understanding of QM and PP functionalities and able to apply them to business issues and have hands-on experience in configuring them. Should have good integration experience in SD/MM/PP. Knowledge of integration between IBP, BW and ECC will have advantage
• Ability to analyse problems and provide clear recommendations.
• Must be able to work independently as well as a team player and can manage own workload with little to no supervision.
• Good communication (written and oral) and interpersonal skills.
• Must be familiar with process and project documentation.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a can-do attitude - adaptability, flexibility and resourcefulness

• Configuration, implementation and support of SAP Quality Management (QM) and Production Planning (PP) Modules.
• Understand integration points between SAP PP/QM, MM /QM, SD/QM, IBP<->ECC
• Experience in troubleshooting and debugging ABAP program.
  
  Investigates, analyses, and solves problems and maps user business requirements, processes and objectives. Develops necessary modifications/enhancements to address user's needs
• Experience in PP-PI and QM-Active Ingredients
• Experience with SAP Query development and involve in data migration project. Knowledge of LSMW will have advantage.
• Able to handle QM and PP related projects independently with little to no supervision.

• Provide day to day operation support in area of Quality Management (QM), Production Planning (PP), and its corresponding authorization to ensure smooth daily operation.
• Identify gaps, issues and workaround solutions. Creating functional requirements as an input to application design, assist with build, test, and deploy activities for QM and PP modules.
• Work closely with business process owners and local users to ensure compliance to DyStar global business processes.
• Provide support to AMS vendor to ensure their solutions meeting DyStar business processes.
• Troubleshoot ABAP programs and assist business users in decision making.
• Actively involved in QM and PP related projects and meet the projects timeline.
• Setup authorization roles, grant users' access and ensure proper approval process is followed
• Other adhoc projects and responsibilities assigned by SAP Manager or IT Director.

• Bachelor's Degree in Computer Science, Engineering, Information Technology, Information System, Info-communications, Science or its equivalent
• At least 8 years of relevant SAP QM and PP, authorization experience in manufacturing environment (Chemical industry preferred) and SAP ECC 6.0 and/or S/4 HANA.
• Have strong integration working experience and knowledge of the key integration points between the other SAP modules.
• Preferable SAP certification in QM/PP module and basis knowledge in SAP report development (ABAP) and form development.
• Must have at least two full life-cycle SAP R/3 ECC 6.0 and / or SAP S/4 HANA implementation experience (Project Preparation till Go-Live) or greenfield implementation
• Strong understanding of QM and PP functionalities and able to apply them to business issues and have hands-on experience in configuring them. Should have good integration experience in SD/MM/PP. Knowledge of integration between IBP, BW and ECC will have advantage
• Ability to analyse problems and provide clear recommendations.
• Must be able to work independently as well as a team player and can manage own workload with little to no supervision.
• Good communication (written and oral) and interpersonal skills.
• Must be familiar with process and project documentation.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness

Selected candidate will be awarded with a competitive compensation package and a rewarding career. Please submit your application with your full cv, expected salary, your availability/notice period and motivation factors for your next career move.

For any enquiries, please write to (Reg No. 1105612). We thank you for your interest in this application and regret that only short-listed candidates are notified.

SAP Consultant with at least 7 years of hands-on experience in SAP BW/4HANA, and minimum 1 year of experience in SAP Datasphere, SAP Analytics Cloud (SAC), and Power BI. The ideal candidate will also be proficient in SAP Analysis for Office (AFO), ABAP programming, CDS View development for data analytics. This role involves designing, developing, and optimizing enterprise-grade data and analytics solutions across SAP and Microsoft platforms.

• Design, develop, and maintain data models in SAP BW/4HANA including complex transformation logics using AMDP / ABAP.
• Demonstrate strong foundational knowledge of SAP BW/4HANA core objects, including InfoObjects, Advanced DataStore Objects (ADSOs), Composite Providers, and HANA Calculation Views, and apply them effectively in data modeling and reporting scenarios.
• Create and optimize CDS Views and ABAP programs for data extraction, transformation, and reporting.
• Develop and support reports and dashboards using SAP Analysis for Office (AFO) and SAP Analytics Cloud (SAC).
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.

• Minimum 7 years of experience in SAP BW/4HANA development and data modeling.
• Minimum 1 year of experience in SAP Datasphere, SAP Analytics Cloud (SAC), and Power BI.
• Strong hands-on experience with SAP AFO.
• Proficiency in ABAP programming and CDS View development related to BW/4HANA.
• Solid understanding of SAP architecture, data integration, and analytics frameworks.
• Experience with performance tuning and optimization in SAP and Power BI reporting environments.
• Ability to manage multiple priorities and deliver high-quality solutions independently.
• Excellent communication, documentation, and stakeholder engagement skills.

JOB SCOPE:

Design, develop and deliver working software applications to delight customers

Improve software quality using XP practices such as code review and unit testing

Adheres to the Software Craftsmanship Manifesto

Prepare architectural and other technical documents

Requirements

• With 2 yrs – 8yrs of experience with SAP

• SAP experience is mandatory.

• Communication skills should be good to handle the users Focus is on generic SAP.

• Knowledge of business processes in SAP modules such as FICO, SD, MM, PE , HR , ABAP , PP is an added advantage.

• Great communicator, negotiator and team-player.

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

We're looking for a proactive SAP Consultant to be part of the global SAP team, to lead configuration and implementation of SAP projects.

• Spearhead configuration and implementation of SAP projects;
• Interface with internal and external stakeholders to understand business requirements and needs;
• Develop and improve internal processes;
• Understand and analyse current processes and lead automation and process improvement initiatives;
• Work closely with local and international teams for implementation;
• Provide post-implementation support as main point of contact;
• Ensure SLAs are met for support tickets and escalations;
• Work closely with cross-functional teams to meet client requirements.

• Degree in Information Technology or relevant field of study;
• Relevant SAP implementation experience;
• Experience working with other SAP modules, including SD, WM and MM;
• Experience in ABAP;
• Knowledge of IDoc and EDI;
• Excellent communication and interpersonal skills;
• Ability to work well in cross-functional teams.

• Normal working hours;
• Attractive remuneration and benefits.

If you'd like to explore this opportunity, please reach out to Shawn Ho (Regn No. R25138930) at for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy ( and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ( ).