3,776 Client Service jobs in Singapore

Responsibilities

• Work with the team to provide corporate insurance broking advice and placement for clients.
• Communicate with clients to understand their insurance needs and advise on coverage options.
• Gather necessary underwriting information from clients for submission to underwriters.
• Evaluate and advise on quoted insurance rates, terms, and conditions.
• Secure insurance placements with underwriters, ensuring the required support from various markets.
• Prepare essential documentation for insurance placement, including quotation and placement slips, schedules, cover notes, endorsements, and closing slips.
• Ensure required documents are sent to insurers and clients by coordinating with the Administrative team.
• Monitor clients' accounts and collect outstanding payments.
• Review renewal business and take action to renew expiring policies.
• Execute special assignments and related duties as assigned.

Requirements:

• Diploma or Degree in Business, Banking, Finance or equivalent.
• Candidates who have no experience but willing to pursue a career in corporate insurance operations are welcomed or candidates with at least 1 year of experience in a similar role in insurance related industry
• Capable of working independently in a demanding work environment
• Excellent interpersonal and communication abilities.

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore

Tel:

EA License Number: 02C4944

Registration Number: R

Posting Personnel: Ng Jwee Ken

Ref: 3W533VXV

As a Wealth Management generalist, the Client Service Officer (CSO) works within a CSO team under the responsibility of a Team Coordinator CSO (CCSO). His team works with a specific Wealth Management Zone. The role supports a/several Relationship Manager(s) (RM) in the administrative and operational management of their clientele portfolios.

He/she holds a key relationship position and contributes to the quality of the Bank's image. He/she acts as a link between the operational departments of the Bank, the collaborators and the clients.

He/she masters the bank's operations, its organisation and specificities. He/she contributes to the respect of the conformity and deontology and to the control of the financial, counterpart and operational risks.

Key Responsibilities:

• Ensures the link between the client and the operational departments of the bank.
• Support the RM in his own mission, by executing the day-to-day business and more occasional activities. He helps him with the administrative tasks.
• Masters the mechanisms and internal procedures of the bank.To discharge his/her following responsibilities in full compliance with the Bank's Code of Conduct and Procedures.

Analysis, development and evaluation activities:

• Follows the client relationships of the RM
• Works in full compliance with the bank's code of conduct and within established practices and procedures

Organization, management and realization activities:

• Manages and processes current cases, files and archives, manage the timetables
• Manages client accounts, register the orders (purchases and sales of securities, transfers, check-cashing, cash control, renewal of fiduciary deposits, etc.) and verifies their good execution
• Ensures the administrative and IT part of the opening of a client account
• Ensures the administrative and IT part of the closing of a client account
• Prepare RM business trips
• Prepare FA renewals

Contact, animation and communication activities:

• Establish and maintain quality relationships with the clients (both external and internal).
• Ensure tel contacts (and the record of a tel card for each call), client identification while respecting confidentiality and independent call-backs
• Prepare client meetings (necessary documents and check list)

• Receives clients for documents delivery

• Critères de candidature
  

Niveau d'étude minimum

Bac + 3 / L3

Formation / Spécialisation

• University degree or equivalent in relevant studies
• CACS Paper 1 & 2 required
  
  Relevant experience, private banking client servicing experience will be an advantage

Niveau d'expérience minimum

6 - 10 ans

Compétences recherchées

• Good communication and interpersonal skills.
• Ability to work under stressful, ambiguous and fast pace environment
• Customer oriented, self-motivated and meticulous

Outils informatiques

Proficiency in Microsoft Excel, Word, PowerPoint and other PC applications
- # Entreprise Indosuez Wealth Management

Indosuez Wealth Management dispose d'un ancrage solide sur le continent asiatique. Ses racines remontent à plus d'un siècle à Singapour et à Hong Kong, alors que se créaient les implantations historiques de la Banque de l'Indochine. A partir de ces deux implantations, filiales de CA Indosuez (Switzerland) SA, près de 220 experts conjuguent leur connaissance de l'environnement régional avec les vastes expertises et possibilités d'action du réseau mondial Indosuez Wealth Management et du groupe Crédit Agricole. En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion. Tous nos postes sont ouverts aux personnes en situation de handicap.

Indosuez Wealth Management has a solid foundation in Asia as a pioneering bank with more than a century old heritage, when Banque de l'Indochine opened its historic offices in Hong Kong and Singapore. From these two locations, branches of

CA Indosuez (Switzerland) SA, almost 220 highly specialised wealth managers combine their knowledge of the region with the vast opportunities provided by the global network of Indosuez Wealth Management and the Credit Agricole group.

By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

02/10/2025

Types of Jobs - Sales / Customer Service

Client Service Officer - Wealth Management M/F

Permanent Contract

As a Wealth Management generalist, the Client Service Officer (CSO) works within a CSO team under the responsibility of a Team Coordinator CSO (CCSO). His team works with a specific Wealth Management Zone. The role supports a/several Relationship Manager(s) (RM) in the administrative and operational management of their clientele portfolios.

He/she holds a key relationship position and contributes to the quality of the Bank's image. He/she acts as a link between the operational departments of the Bank, the collaborators and the clients.

He/she masters the bank's operations, its organisation and specificities. He/she contributes to the respect of the conformity and deontology and to the control of the financial, counterpart and operational risks.

Key Responsibilities:

• Ensures the link between the client and the operational departments of the bank.
• Support the RM in his own mission, by executing the day-to-day business and more occasional activities. He helps him with the administrative tasks.
• Masters the mechanisms and internal procedures of the bank.To discharge his/her following responsibilities in full compliance with the Bank's Code of Conduct and Procedures.

Analysis, development and evaluation activities:

• Follows the client relationships of the RM
• Works in full compliance with the bank's code of conduct and within established practices and procedures

Organization, management and realization activities:

• Manages and processes current cases, files and archives, manage the timetables
• Manages client accounts, register the orders (purchases and sales of securities, transfers, check-cashing, cash control, renewal of fiduciary deposits, etc.) and verifies their good execution
• Ensures the administrative and IT part of the opening of a client account
• Ensures the administrative and IT part of the closing of a client account
• Prepare RM business trips
• Prepare FA renewals

Contact, animation and communication activities:

• Establish and maintain quality relationships with the clients (both external and internal).
• Ensure tel contacts (and the record of a tel card for each call), client identification while respecting confidentiality and independent call-backs
• Prepare client meetings (necessary documents and check list)
• Receives clients for documents delivery

Asia, Singapore

168 Robinson Road #23-03 Capital Tower Singapore

Bachelor Degree / BSc Degree or equivalent

• University degree or equivalent in relevant studies
• CACS Paper 1 & 2 required

6-10 years

Relevant experience, private banking client servicing experience will be an advantage

• Good communication and interpersonal skills.
• Ability to work under stressful, ambiguous and fast pace environment
• Customer oriented, self-motivated and meticulous

Proficiency in Microsoft Excel, Word, PowerPoint and other PC applications

Investing can be one of the most important and nerve-racking aspects of people's lives. At Fisher Investments Singapore (FIS), we believe your career goals and your desire to help others should go hand-in-hand. As a Client Service Associate (CSA), you will form relationships with clients to give them support in navigating their financial futures.

The Opportunity:

You will be up close and personal with the high-net-worth clients that we help every day. Our proficient CSAs positively impact our clients by managing all operational aspects of our firm's relationship with them. Y ou will manage operations locally across many different functions and be a part of a collaborative team that will challenge you to grow and help build the foundation to launch your lifelong career with Fisher Investments Singapore .

This is not just a job; it is a jumping-off-point within the finance industry. Whether or not you have a finance background, your possibilities here are endless. We hire from all majors and backgrounds, because we believe we're better off with the diversity it brings. You will be mentored by an experienced CSA to help you succeed at your role and will report to your Manager who will provide coaching to prepare you for future opportunities within our organization.

The Day-to-Day:

• Communicate with high-net-worth clients by phone and email in an open, team-oriented work environment
• Fulfill operational tasks between FIA and our top brokerage houses who act as our dedicated custodians
• Establish and clear accounts and resolve documentation and transfer issues
• Work with Investment Counsellors (ICs) to ensure operational excellence for all client enquiries

Your Qualifications:

• A University degree or equivalent combination of education and experience
• At least 1 year of experience in an operational or back-office capacity
• Commitment to maintain quality of work while sticking to a timeline
• You meet challenges head-on and learn from your setbacks
• You are engaging and can connect with a wide array of audiences by phone and email

Why Fisher Investments Singapore:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture and our learning and development framework customized for every employee.

It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid premiums for top-tier supplemental medical, dental, and vision for employees and their qualified dependents
• Employer-paid therapy, coaching, and other EAP services including well-being support
• Family Support programs including $10,000* fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
• A collaborative working environment that practices ongoing training, educational support and employee appreciation events

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS SINGAPORE IS AN EQUAL OPPORTUNITY EMPLOYER

Operations

Job Description:

• 1 year of relevant work experience required for this role
• Provides immediate response to client's technical questions and problems.
• Resolves client dissatisfaction by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).
• Resolves discrepancies in reports by consulting with technical and managerial staff.
• Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.).
• Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars.
• Pursues referenced test result to satisfy client needs and requests.
• Assists with telephone duties.
• May be rotated to other lab locations or shifts as necessary.
• Assists with data entry when necessary.
• Assists with other database building activities when necessary.
• Performs other assigned duties as instructed or required.

Job Requirements:

Requirements

• 5.5 day work week (Monday to Saturday)
• Minimum GCE 'N' Level
• Able to commit to fixed Afternoon shifts/ weekends/ Rotational Sunday & Public Holiday Shift
• Basic knowledge in computer skills preferred.
• Client service or Customer service related background

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

The Client Service Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Directly manages a team of up to 25 associates to achieve individual and team performance goals.
• Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience. Ability to communicate with employees in a positive manner encouraging awareness and performance skills
• Manages various performance and productivity objectives through the use of sales force and various other systems
• Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
• Creates and fosters a trusting and engaging work environment with a focus on employee retention
• Ensures a culture of accountability, integrity and respect
• Participates in various group projects and continuous quality improvement activities
• Participates in recruitment activities as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years relevant experience
• Project management experience

Education:

• Bachelor's/University degree or equivalent experience

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Job Family Group:

Commercial and Business Sales

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Job Family:

Client Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

The Client Services Advisor is based in Client Services Hub for Fendi Southeast Asia & Australia. He/she is responsible for providing best-in-class customer service and omnichannel support to each client whom he/she interacts with.

The Client Services Advisor will do so by listening and responding to each client in a personalized, efficient, and effective manner by leveraging the resources available, as well as strong empathy and communication skills. He/she will be responsible for meeting and exceeding planned KPIs, including sales targets.

Main Responsibilities:

Responsibilities include but are not limited to the following:

Main Responsibilities

• Provide Fendi customer and prospect with a positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions
• Have a client-centric mindset and passion to connect with customers and resolve their issues and inquiries with service excellence
• Understand and live the omnichannel mindset of providing customers with multiple easy ways of shopping and connecting with the brand and doing so over phone, email, live chat, live video, and/or written correspondence
• Escalate any customer issues that require further assistance or resources to the appropriate supervisor to ensure client satisfaction
• Align with Fendi policies, procedures and processes when handling customer interactions and communications
• Transmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with customers
• Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments
• Drive to meet and exceed sales targets and planned KPIs
• Share best practices with team members and promote innovative approaches to solve customer inquiries and develop relationships and sales
• Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs
• Maintain a productive and excellent connection with retail team members across the zone

Job Requirements

• Related experience in customer service preferably retail, fashion technology companies or hospitality
• Excellent verbal and written communication skills (including phone, video, email, live-chat) in English and a second language
• High motivation, energy and passion for customer service and customer centric mindset
• Strong problem-solving and sales negotiation skills
• Result oriented
• Ability to multi-task with strong organizational skills
• Preferred knowledge of Microsoft Office Suite and Systems (including Salesforce)
• Flexibility to work varied schedule on nights/ public holidays / weekends Where necessary due to operational needs or project demands.
• Proficiency in a third language is a plus

About the Company

Beecroft Animal Specialist & Emergency Hospital is Singapore's leading independent referral veterinary hospital, located near Labrador Park MRT. Our expert team includes specialists in small animal surgery, internal medicine, neurology, exotic companion mammals, cardiology, and emergency & critical care. With state-of-the-art facilities, we provide round-the-clock personalised veterinary care.

Job Description

We are seeking enthusiastic and service-oriented Client Service Coordinators (Day Shift) to join our growing team. As the first point of contact for clients, you will play a key role in ensuring smooth communication between pet owners and our veterinary teams across all departments.

Key Responsibilities

• Greet clients and provide an excellent front-of-house experience.
• Manage client communications via phone, email, and in person.
• Assist with scheduling appointments and coordinating across departments.
• Support the admission and discharge process for patients.
• Provide clear explanations of hospital processes, policies, and follow-up care.
• Maintain accurate client and patient records in the hospital management system.
• Collaborate with veterinarians, nurses, and assistants to ensure seamless service delivery.
• Handle billing, payment processing, and administrative duties.

Requirements

• Strong passion for animals and commitment to client service.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Prior experience in customer service or hospitality is advantageous; veterinary/medical reception experience a plus.
• Comfortable working weekends and some public holidays on rotation (time off given in lieu).
• Singaporeans only.

Employment Type

• Full-time, Permanent
• Day shift

Benefits

• Relocation assistance (if applicable)
• Employee discounts
• Company events
• Bereavement leave
• Supportive and collaborative work culture

If you are a people-oriented individual who enjoys working in a dynamic hospital environment and making a difference for pets and their families, we encourage you to apply today.

Responsibilities

• Oversee the daily operations of the airfreight customer service department.
• Effectively partner and collaborate with other departments which include the Airfreight Operations team to ensure service and operational excellence with the objective of ensuring job files are executed effectively throughout the airfreight operational value chain from opening of job file, job execution to billing and closure of job file. (customer service and operations).
• Ensure adherence to prevailing service level agreements and KPIs.
• Be the point of contact for escalations from customers with regards to any service lapses and ensure issues are resolved timely and amicably.
• Attend to complex customer inquiries and ensuring timely response to such queries.
• Prepare and evaluate customer service operational policies and procedures.
• Look for process improvements with the objective of process effectiveness and efficiency in Airfreight Customer Service work processes and flow.
• Manage and lead the Airfreight customer service team.

Requirements

• Possess Tertiary qualifications.
• Experience in Freight Forwarding Air Freight operations for both import and export.
• Minimum 5 Years of experience in a relevant/similar capacity.
• Possess effective communication and interpersonal skills.
• Service oriented
• Knowledge of Airfreight operations – import and export
• Effective people management skills
• Effective negotiation skills