2,337 Client Service Manager jobs in Singapore

Job Scope:

• Support management, directors and business managers in their daily business activities.
• Involve interfacing with clients (mostly originating from the Asia regions) and assisting directors or business managers in taking and executing clients’ instructions.
• Follow up on deal reconciliation, settlement and reporting of trades and investment transactions across different asset classes for clients (also working closely with CAI’s internal teams).
• Ensure timely client onboarding, transaction processing, subscription & redemption processing and service delivery for the firm’s clients.
• Covering duties such as, but not limited to, placing trade orders, funds monitoring, processing documentation for bank brokerage, account openings, updating instruction checklists.
• Liaise with the firm’s partners and counter-parties such as private banks, securities firms, investment banks, custodian banks, fund administrators, legal firms, accounting firms, trustees etc, for matters related to clients’ trading and account maintenance requirements.
• Manage multiple projects and ongoing transactions and coordinate across different countries’ time zone to ensure timely delivery of set objectives.
• Prepare presentation materials (e.g Powerpoints) and market new funds or other investment products for CAI’s clients (working closely with CAI’s internal investment & portfolio team).
• Facilitate the KYC process, customer due diligence, management and filing of clients’ and firm’s documents.

Qualifications:

• At least 5 years of relevant experience in private banking, investment banking or fund management is a must
• Proven track record in client servicing and support work.
• Good knowledge on VCC or other fund structures and trade execution process is preferred.
• Strong understanding of MAS regulations and governance standards.
• Detail-oriented, and has strong time management skills and interpersonal skills.
• This is an opportunity to join a fast-growing MAS-licensed fund management company and play a pivotal role in shaping its client servicing quality and standards.

Strategy
Client Services: Client Service Managers (CSM) to deliver consistent and high-quality service to Private Banking clients.
Facilitate a smooth working relationship of Front Office teams with support functions.
Business Controls: To comply with all applicable money laundering prevention procedures and highlight suspicious activities/behaviour of clients and staff e.g., account irregularities and alert TL/CA of the suspicious transactions on a timely basis.
Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.
Business

• Work with relevant teams to enhance the control environment within the Front Office.
  Work with relevant teams to enhance the control environment within the Front Office.
  Processes
  Provide comprehensive client support services to TL / RMs in executing a broad range of banking and investment transactions for Private Banking clients.
  Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis (information flow and client requests might include but not be limited to exchange rate requests, referral letters).
  Handle and resolve day-to-day queries from clients on transactional activity, operations, systems, account re-balancing processes etc.
  Support TL/RMs to complete sales documentation and related processes (e.g. client profiling / KYC diligence) and input such information together with deal information into data capture and / or transaction processing systems.
  Assist TL/RMs in preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
  Support TL/RMs in attending to and follow-up on customer service issues with clients and internal departments, and in all cases report and escalate customer complaints to management in accordance with established procedures. Failure to report and escalate complaints will result in disciplinary action.
  Handle and ensure clients’ documents and reporting comply with internal process standards.
  Ensure full awareness of and adherence to the policy and procedures e.g. credit policy and operation procedures.
  People & Talent
  Lead through example and build the appropriate culture and values.
  Regularly help CSM Team Leader to review team structure/capacity plans, including RM:CSM ratios and individual RM:CSM pairings.
  Develop professional skills of one self, including training, license registrations, and deepening of “knowledge spikes” on specific topics by the CSM Team Leaders.
  Risk Management
• Responsibility for identifying, assessing, monitoring, controlling and mitigating risks that may be posed by activities conducted by the RMs. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
  Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Local Client Services Team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  Key Stakeholders
  Market Heads, Relationship Managers and Team Leaders
  Other PvB COO teams, including Controls & Supervision, Client Acceptance & Review, Operational Risk
  Support functions serving PvB, including Compliance, Legal, Operational Risk
  Operations back-office serving PvB
  Technology teams serving PvB
  Other Responsibilities
  Embed here for good and the Group’s brand and values in Private Banking.
  Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  Qualifications
• RNF license required, i.e. obtained both CACS Paper 1 and 2 certifications
  Role Specific Technical Competencies
  Knowledge of Financial Products and Services
  Years of Experience
  Qualification
  About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Overview
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
The Client Service Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities
Directly manages a team of up to 25 associates to achieve individual and team performance goals.
Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience. Ability to communicate with employees in a positive manner encouraging awareness and performance skills
Manages various performance and productivity objectives through the use of sales force and various other systems
Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
Creates and fosters a trusting and engaging work environment with a focus on employee retention
Ensures a culture of accountability, integrity and respect
Participates in various group projects and continuous quality improvement activities
Participates in recruitment activities as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications
5-8 years relevant experience
Project management experience
Education
Bachelor’s/University degree or equivalent experience
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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About the Company:

Zeno Exhibition Pte Ltd specializes in creating impactful exhibitions and trade shows, offering end-to-end solutions for entire events and individual exhibitors. We are a dynamic team passionate about delivering innovative strategies that elevate brands and drive business success.

About the Role:

We're looking for a motivated Relationship Management Executive to manage inbound leads, convert them into satisfied clients, and nurture long-term partnerships.

You'll work with qualified, marketing-generated leads, focusing on conversion, client satisfaction, and revenue growth through strong relationship building.

For more information please visit us at

Interested applicants can also send us your resume to

Applicants applying for this role may be also considered for the Sales Executive position.

Key Responsibilities

Lead Handling & Conversion

• Engage promptly with inbound leads via calls, emails, and messaging platforms
• Understand client requirements and recommend tailored design & build solutions
• Manage the entire lead-to-client conversion process smoothly and efficiently

Client Relationship Management

• Serve as the main point of contact for new and existing clients
• Build and maintain strong, lasting client relationships
• Ensure high levels of customer satisfaction and project success

Upselling & Cross-Selling

• Identify opportunities to upsell or cross-sell additional services
• Collaborate with marketing, design, and project teams to maximize client value

Reporting & CRM Management

• Maintain accurate and up-to-date client information in the CRM system
• Track and report on leads, conversions, and engagement metrics
• Provide regular performance and KPI updates
• Reports back to Sales Director on the monthly data.

Requirements

• Diploma or higher qualification in any discipline
• Minimum 2 years of B2B sales or account management experience
• Proven track record in managing client relationships and achieving conversion targets
• Experience in exhibitions, events, or marketing-related industries is an advantage
• Strong communication, interpersonal, and organizational skills
• Customer-focused mindset with the ability to understand business needs

Pay range and compensation package:

Competitive package comprising a fixed base and performance-based milestone incentives.

Typical total earnings range between SGD 5,000 – 8,000 per month, depending on performance and experience.

Equal Opportunity Statement:

Be part of a forward-thinking company at the forefront of the events and exhibitions industry. Enjoy a performance-driven culture with attractive rewards. Work in a collaborative environment where your expertise is valued and your contributions make a tangible impact.

About the Company
Zeno Exhibition Pte Ltd specializes in creating impactful exhibitions and trade shows, offering end-to-end solutions for entire events and individual exhibitors. We are a dynamic team passionate about delivering innovative strategies that elevate brands and drive business success.
About the Role
We’re looking for a motivated
Relationship Management Executive
to manage inbound leads, convert them into satisfied clients, and nurture long-term partnerships.
You’ll work with qualified, marketing-generated leads, focusing on conversion, client satisfaction, and revenue growth through strong relationship building.
For more information please visit us at zenoexhibition.com
Interested applicants can also send us your resume to

Applicants applying for this role may also be considered for the Sales Executive position.
Key Responsibilities
Lead Handling & Conversion: Engage promptly with inbound leads via calls, emails, and messaging platforms; understand client requirements and recommend tailored design & build solutions; manage the entire lead-to-client conversion process smoothly and efficiently.
Client Relationship Management: Serve as the main point of contact for new and existing clients; build and maintain strong, lasting client relationships; ensure high levels of customer satisfaction and project success.
Upselling & Cross-Selling: Identify opportunities to upsell or cross-sell additional services; collaborate with marketing, design, and project teams to maximize client value.
Reporting & CRM Management: Maintain accurate and up-to-date client information in the CRM system; track and report on leads, conversions, and engagement metrics; provide regular performance and KPI updates; report to Sales Director on the monthly data.
Requirements
Diploma or higher qualification in any discipline
Minimum 2 years of B2B sales or account management experience
Proven track record in managing client relationships and achieving conversion targets
Experience in exhibitions, events, or marketing-related industries is an advantage
Strong communication, interpersonal, and organizational skills
Customer-focused mindset with the ability to understand business needs
Pay range and compensation package
Competitive package comprising a fixed base and performance-based milestone incentives.
Typical total earnings range between SGD 5,000 – 8,000 per month, depending on performance and experience.
Equal Opportunity Statement
Be part of a forward-thinking company at the forefront of the events and exhibitions industry. Enjoy a performance-driven culture with attractive rewards. Work in a collaborative environment where your expertise is valued and your contributions make a tangible impact.
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Are you looking for an opportunity to accelerate your career in the Client Servicing space? You have found the right team!

As a Regional Client Service Account Manager within the Client Servicing team, you will be the primary point of contact for our top-tier clients, ensuring that JPMorgan Chase offers the highest standard of service. You will manage all client service-related tasks with efficiency and quality, providing comprehensive account management and escalation support. Additionally, you will leverage AI and technical skills to enhance banking services and drive operational efficiencies and will collaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences This role provides an opportunity to enhance your career in the Client Servicing space, working closely with our APAC-based clients and their Regional Treasury Centers located in Singapore.

Job Responsibilities

• Act as the primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products

• Understand clients’ business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations

• Deliver periodic Service Reviews, using data to understand and analyze client’s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.

• Document and maintain a comprehensive inventory of clients’ business activities with the bank

• Communicate proactively with clients on regulatory changes, product innovation and technology enhancements

• Provide client education and training on the bank’s operational process and product functionalities

• Utilize AI and technical skills to analyze data, identify trends, and support decision-making

• Collaborate with internal teams to optimize processes and implement innovative solutions

Required qualifications, skills and capabilities

• Bachelor’s Degree or equivalent

• At least 4-year experience in Product, Client Service, Operations, Project Management or Implementation roles within the banking industry.

• Ability to work well within tight deadlines and good time management skills are required

• Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage stakeholder relationships

• Strong analytical skills with the ability to interpret complex data and provide actionable insights

Preferred qualifications, skills and capabilities

• A strong understanding of the cash management business, products, and operational procedures

• Proficiency in AI technologies and technical tools relevant to transaction banking

• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients

• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively

• Experience in Payments, Treasury Services, or cash management

To apply for this position, please use the following URL:

Vice President, Client Relationship Management page is loaded# Vice President, Client Relationship Managementlocations:
Singaporetime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R **Location**Singapore - 138 Market Street, CapitaGreen, #32 01**Business - Global Client Group**Brookfield is one of the world’s largest alternative asset managers, distinguished by a 100+ year heritage of owning and operating assets and businesses that form the backbone of the global economy. Brookfield’s Global Client Group provides insights and solutions designed to meet the evolving needs of a diverse group of investors around the world. GCG also manages institutional relationships, strategic partnerships and raises capital for Brookfield’s various private funds and Affiliate Managers.**Brookfield Culture**Brookfield has a unique and dynamic culture.
We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:
Entrepreneurial, Collaborative and Disciplined.
Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.**Job Description**Brookfield is a global asset manager focused on real estate, infrastructure, renewable energy & transition, private equity and private credit with over $1 trillion of assets under management.This role is a Vice President level opportunity in the Global Client Group at Brookfield Asset Management with the focus being to support the senior client relationship managers (“CRMs”) to develop and maintain the firm’s institutional relationships, drive high-impact engagement, and raise capital, with a specific focus on institutional investors in Southeast Asia.The Vice President will work across all asset classes that Brookfield specializes in (Real Estate, Infrastructure, Renewables, Private Equity, Private Credit) and stretch across all parts of client origination, fund marketing activities, client prospect due diligence and ongoing relationship management.The responsibilities will include, but not limited to:Originate new institutional client relationships* Research prospect list and implement targeted outreach strategies* Identify and engage new client accountsMarket Brookfield’s private market solutions* Originate capital-raising opportunities* Present investment offerings and support client pitches* Support the full fundraising lifecycleManage existing institutional investor relationships* Deliver high-quality relationship management and client servicing* Strategically deepen and expand existing relationships* Actively pursue re-up and cross-over opportunitiesQUALIFICATIONS REQUIRED:* Bachelor’s degree in finance, economics, business, accounting, or a related field, with a strong academic record* Postgraduate qualification in finance (e.g., CFA, MBA, CA/CPA) is a plusEXPERIENCE REQUIRED:* Minimum 10 years of relevant experience in the financial services industry, with a strong preference for exposure to alternative investments such as real estate, infrastructure, private equity, or private credit* Proven experience in supporting the full fundraising lifecycle, from initial engagement and relationship-building through to successful close* Demonstrated ability to lead investor meetings and identify capital-raising opportunities* Solid understanding of corporate valuations, competitive landscape and the strategic positioning of private market strategiesKEY COMPETENCIES/BEHAVIOURS REQUIRED:* Fluency in English; proficiency in additional languages is a plus* Strong investment and financial analytical capabilities with investment reporting experience* Advanced proficiency in Microsoft Office (Word, PowerPoint, and Excel); familiarity with Salesforce is a plus* A collaborative team player with positive attitude and proactive approach to work* Strong ability to build relationships and develop a robust internal and external network* Proactively seeks opportunities to contribute to more challenging projects* Ability to multi-task and work in a very fast-paced and team-oriented environment* Excellent interpersonal, analytical, and creative problem-solving ability* Strong written and verbal communication skills including presentation development and delivery* Self-motivated with exceptional attention to detailBrookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.
Accordingly, we do not tolerate workplace discrimination, violence or harassment.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
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Overview
First VP, Relationship Management IG - Consumer
2 weeks ago Be among the first 25 applicants
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About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.
We are seeking an experienced and dynamic Relationship Manager to join our Industry Groups. You will be responsible for managing and nurturing relationship within our small- and medium- sized enterprise (SME) in Consumer Sector.
Key Responsibilities
Develop and maintain strong relationships with a portfolio of SME clients, acting as the main point of contact for all banking needs.
Conduct regular review with clients to understand their business operations, financial performance, and banking requirements
Advise clients on a wide range of financial services, including loans, deposits, cash management and trade finance requirements
Identify opportunities to cross sell products and services to meet clients’ evolving needs
Work closely with internal teams (eg. product specialists, credit analysts) to design and implement financial solutions that meet client’s requirement
Monitor clients’ financial health and industry trends to proactively address needs and mitigate risks
Ensure compliance with regulatory requirement and internal policies
Qualifications
Degree in Accountancy, Business Administration or Banking & Finance
At least 12 years of credit and marketing experience in handling local SME businesses
Deep understanding of the consumer industry landscape
Highly-motivated self-starter with strong analytical skills, excellent business acumen and the ability to deliver targets
Strong interpersonal and communication skills, and the ability to collaborate effectively with internal teams.
Additional Requirements
CMFAS M1B - Rules and Regulations for Dealing in Securities (Non SGX-ST members) - Singapore, CMFAS M5 - Rules & Regulations for Financial Advisory Services - Singapore, CMFAS M6A - Securities and Futures Product Knowledge - Singapore, CMFAS M6 - Securities Products and Analysis - Singapore
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Seniority level
Executive
Employment type
Full-time
Job function
Business Development and Sales
Industries: Banking
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