3,694 Client Service Representative jobs in Singapore

Serving as the primary point of contact for patients, external partners, and internal operations is a key responsibility in this role. Efficiently managing patient flow includes scheduling appointments and handling walk-in inquiries.

Excellent customer service is provided by addressing inquiries and concerns promptly and professionally. Contributing to strategic planning and appointment scheduling helps optimize clinic revenue and improve processes.

Maintaining accurate and up-to-date records, including daily, weekly, and monthly performance reports, is essential. Actively promoting clinic services through effective communication and cross-selling techniques enhances customer satisfaction and revenue.

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

• Annual Leave - 14 days onwards
• Birthday Leave - Employees take a day off to celebrate their birthday with their loved ones
• FREE TCM services and Tech-enhanced therapies for employees, and 50% discount for employees' family members
• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

A GREAT CULTURE AND ATMOSPHERE makes this place amazing. You'll be working with people who love cycling, cooking, yoga, gaming, sports, animals, and many more.

WE OFFER A GREAT SALARY PACKAGE AND BENEFITS because we believe our team is the backbone of the company. We invest in employee welfare and future.

UNLIMITED GROWTH AND CAREER DEVELOPMENT make this a great opportunity. We grow together and support each other's progress.

DIVERSITY IS VALUED here. We're an equal opportunity employer and encourage employees to be themselves at work.

Farmz Asia is on an ambitious mission to feed 1 million children with the right and most nutritious food.

We are a premier Food and Nutrition School made up of highly qualified doctors, dietitian, nutritionists and chefs that teach people how to reverse the aging process, prevent chronic illnesses and avoid life-threatening diseases through simple 3 steps by selecting the right foods.

Our comprehensively developed programmes are designed to equip both children and adults with the essential knowledge and skills to transform their health for the better. It is our utmost hope for them to enjoy their desired quality lifestyle of great health for themselves, their families, and community.

We are truly passionate in the work we do and we promise to 'Make Lifestyle Transformation Possible' for our clients.

As part of our local and overseas expansion plans, we are looking for talent that will like to enable life by enhancing client's experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.

Client Service Representative Responsibilities :

• Identify and assess clients' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow up with sales leads
• Manage incoming enquiries via internal system
• Provide accurate, valid and complete information by using the right methods/tools
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Education & Certification

• Degree, Higher Diploma/Diploma in Business related discipline

Requirements

• Proven client support experience with minimum 1 year experience
• Track record of achieving KPI
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / response to different types of characters
• Excellent communication and presentation skills
• Ability to prioritise and manage time effectively
• Required to work base from Wed till Sun 12pm-9pm (Mon and Tue off)

Job Description

Serving as the primary point of contact for patients, external partners, and internal operations is a key responsibility in this role. Efficiently managing patient flow includes scheduling appointments and handling walk-in inquiries.

Excellent customer service is provided by addressing inquiries and concerns promptly and professionally. Contributing to strategic planning and appointment scheduling helps optimize clinic revenue and improve processes.

Maintaining accurate and up-to-date records, including daily, weekly, and monthly performance reports, is essential. Actively promoting clinic services through effective communication and cross-selling techniques enhances customer satisfaction and revenue.

Required Skills and Qualifications

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Benefits

• Annual Leave - 14 days onwards
• Birthday Leave - Employees take a day off to celebrate their birthday with their loved ones
• FREE TCM services and Tech-enhanced therapies for employees, and 50% discount for employees' family members
• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Join Us?

A GREAT CULTURE AND ATMOSPHERE makes this place amazing. You'll be working with people who love cycling, cooking, yoga, gaming, sports, animals, and many more.

WE OFFER A GREAT SALARY PACKAGE AND BENEFITS because we believe our team is the backbone of the company. We invest in employee welfare and future.

UNLIMITED GROWTH AND CAREER DEVELOPMENT make this a great opportunity. We grow together and support each other's progress.

DIVERSITY IS VALUED here. We're an equal opportunity employer and encourage employees to be themselves at work.

Farmz Asia is on an ambitious mission to feed 1 million children with the right and most nutritious food.

We are a premier Food and Nutrition School made up of highly qualified doctors, dietitian, nutritionists and chefs that teach people how to reverse the aging process, prevent chronic illnesses and avoid life-threatening diseases through simple 3 steps by selecting the right foods.

Our comprehensively developed programmes are designed to equip both children and adults with the essential knowledge and skills to transform their health for the better. It is our utmost hope for them to enjoy their desired quality lifestyle of great health for themselves, their families, and community.

We are truly passionate in the work we do and we promise to ‘Make Lifestyle Transformation Possible!’ for our clients.

As part of our local and overseas expansion plans, we are looking for talent that will like to enable life by enhancing client’s experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.

Client Service Representative Responsibilities :

• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow up with sales leads
• Manage incoming enquiries via internal system
• Provide accurate, valid and complete information by using the right methods/tools
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Education & Certification

• Degree, Higher Diploma/Diploma in Business related discipline

Requirements

• Proven client support experience with minimum 1 year experience
• Track record of achieving KPI
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / response to different types of characters
• Excellent communication and presentation skills
• Ability to prioritise and manage time effectively
• Required to work base from Wed till Sun 12pm-9pm (Mon and Tue off)

We are seeking a highly skilled Client Service Specialist to deliver exceptional service to our clients. As a key member of our operations team, you will be responsible for leading business and operations reviews with clients to identify areas for improvement.

The successful candidate will work closely with internal stakeholders to provide proactive communication and resolve client queries. They will also monitor and address performance gaps with internal teams to meet client service levels.

Requirements

- A Diploma or Degree in Supply Chain and Logistics Management/Operations Management/Engineering related fields

- Experience in SAP modules is an added advantage

Key Skills

• Operations Management
• Logistics Management
• Supply Chain Management
• SAP
• Customer Service
• Proactive Communication

• Resolve account, trade-related, and technical queries via phone, live-chat, and ticketing
• Assist clients with the full trading lifecycle: funding, transfers, corporate actions, margin, reconciliation
• Escalate issues and collaborate across departments and regions
• Deliver client training, outreach, and market-related projects

• Bachelor's degree with at least 1-2 years' experience at a financial institution.
• Open to fresh graduates with strong product knowledge
• Mandatory knowledge of one or more asset classes (equities, FX, options, futures, bonds, funds)
• Strong problem-solving skills; able to stay composed under pressure
• Excellent written and spoken English; Mandarin a plus
• CMFAS 1A, 2A, CM-EIP, CM-SIP (or ability to obtain within 3 months after joining)
• Tech-savvy with Excel and productivity tools

The Company

A global electronic brokerage firm, recognized for its technology, pricing, and client service, is expanding its Retail and Institutional Client Services team in Singapore to support APAC growth. Clientele focus is dependent on the team designated and interviewed for – i.e. Retail or Institutional Clients.

The Role

As the Client Service Representative, you will provide first-line support to either retail clients or institutional clients (i.e. banks, hedge funds, financial advisors).

Key responsibilities include

• Resolve account, trade-related, and technical queries via phone, live-chat, and ticketing
• Assist clients with the full trading lifecycle: funding, transfers, corporate actions, margin, reconciliation
• Escalate issues and collaborate across departments and regions
• Deliver client training, outreach, and market-related projects

Your Profile

• Bachelor’s degree with at least 1–2 years’ experience at a financial institution.
• Open to fresh graduates with strong product knowledge
• Mandatory knowledge of one or more asset classes (equities, FX, options, futures, bonds, funds)
• Strong problem-solving skills; able to stay composed under pressure
• Excellent written and spoken English; Mandarin a plus
• CMFAS 1A, 2A, CM-EIP, CM-SIP (or ability to obtain within 3 months after joining)
• Tech-savvy with Excel and productivity tools

Apply Today

Please send your resume, in WORD format only and quote reference number SS , by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 | Sarah Sim Sze Hui EA Registration no.: R

Get AI-powered advice on this job and more exclusive features.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team, with a focus on restaurant partners . The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence.

Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda’s SMB restaurant partners with our proprietary learning tools
  
  

• Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB restaurant partners on the foodpanda marketing suite to grow on the foodpanda platform
  
  

• Work with foodpanda’s Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices
  
  

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities
  
  

• Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries)
• A keen sense for customer behaviour, and how content quality affects purchasing decisions
• An analytical mindset with a penchant for seeking opportunities within data patterns
• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
• Intermediate proficiency in Microsoft Excel & PowerPoint is preferred
  
  

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

• Seniority level Associate

• Employment type Full-time

• Industries Software Development and IT Services and IT Consulting

Referrals increase your chances of interviewing at foodpanda by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Account Management Assistant role at The Smart Local (TSL) Media Group

About The Role

We are seeking an Account Management intern to manage campaigns and proposals. We are looking at individuals who are strong in communication, meticulous, and have an interest in the media industry.

You must be able to commit to a minimum of 20-weeks (5 months) internship.

What You Will Do

• Support the development and execution of integrated campaigns, with a focus on content marketing, KOL management, social media management, storytelling, branding and digital marketing
• Support in campaign briefs that addresses the business challenge clearly and provide sufficient background information for teams to work with
• Collaborate with cross-functional teams (e.g. Project Management, Creative, and Editorial) to ensure campaigns are delivered on time to the highest quality standards
• Assist in maintaining relationships with assigned clients and key stakeholders: Providing active follow-up and ensuring client satisfaction
• Compile data and provide preliminary insights, to support campaign strategy and optimise performance
• Assist in the preparation of marketing campaigns, proposals, presentations, and coordination of events
• Conduct market research and compile reports on competitors and industry trends

The Successful Candidate Should Have

• Possess or currently studying for a Diploma/Degree in Business/Media Studies or equivalent
• Excellent understanding of new media, digital publishing, content and social media industry
• Proactive communication, good writing and research skills
• Able to handle multiple projects and enquiries simultaneously, managing priorities and time effectively
• Meticulous and good eye for industry trends, technologies, and best practices
• Keen to learn new skills
• Able to commit for a minimum of 20-weeks (5 months) internship

What You Will Gain

• Opportunity to set foot into the media industry through a leading, homegrown media company
• Practical experience in Account Management
• Develop skills in analysing and executing campaign proposals for effective strategy implementation
• Potential for future employment opportunities based on performance