5,403 Client Service Representative jobs in Singapore

Overview:

Class: Full-time AND Permanent

Legal Entity: StoneX Financial Pte. Ltd.

Report to: Senior Vice President - Head of Prime Services, UK

Company Overview:

Connecting clients to markets – and talent to opportunity.

With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview

Institutional: Immerse yourself in the best-in-class institutional-grade technology, working alongside industry experts and gaining exposure to various asset classes, such as equities, options, fixed income securities, and advanced trading, research, and management technology.

Responsibilities:

Position Purpose:

A dedicated role, based in Asia, but tasked with managing the client service experience for UK Prime and corresponding cross sell products (execution, futures, and FX). Partnering with trading, sales, product development and the support teams, the Client Service Representative will be responsible for all elements of day-to-day activity (with exception of trading) for UK Prime client base post go live. This will include, but not limited to the client go-live journey, reporting, billing, margin call settlement, query management, and client funding. The Client Service Representative will be expected to have a solid understanding of the non-Prime StoneX product offerings to develop a consistent service model across StoneX services.

Primary duties will include:

• Promote the StoneX Prime Brand within the region through client engagement, industry events and associated networks.
• Manage the day-to-day relationships with allocated clients.
• Day to day ownership of the client onboarding journey post sales mandate.
• This should include execution connectivity.
• Cross product consolidation. (ie FX and Futures)
• User set-up and report distribution.
• Educate clients on product functionality and requirements. (including trade feeds)
• Generate and maintain client facing documentation relating to onboarding journey.
• Responsible for all client reporting, including the creation and distribution (through various channels), including;
• Monitoring the status of StoneX overnight batch processes to ensure timely delivery of reporting and Margin calls.
• Be a stakeholder in the development and rollout of the new Prime Reporting and margin Suites.
  • Part of rolling out of new functionality to clients.
  • Ensuring connectivity with StoneX monitoring systems. (i.e. ChaseX)
• Follow a desk level framework, in line/coordination with the control frameworks within operations and risk, to monitor and chase client margin calls across all prime products,
• Providing clear updates on progress as well as ensuring prompt escalation of any nonpayment to risk and desk heads.
• Understand and participate in client default management drills.
• Work with Operations partners to develop exception management framework (i.e. Trade fails and Corporate actions) for Prime Client activity.
• Work closely with wider StoneX Client service teams to develop common standards.
• With special focus on common client across business lines.
• Work closely with Sales to develop and enhance existing client relationships of the firm to drive activity & enhance revenue opportunities.
• Hold periodic service reviews with clients.
• Maintain Client related MIS.
• Own the Client Service procedures and periodically review.
• Own the StoneX Prime Due Diligence Questionnaire and periodically review and update.
• Work with business head to build multiyear revenue objectives for the business.
• Understand the costs and returns associated to each product to drive sales focus.
• Coordinate discussions between trading, product and support functions ensure multi asset solutions are fit for purpose.
• Build strong relationships with key internal stakeholders in Middle and Back office functions, Onboarding, Compliance, Regulatory Ops, Credit, Risk & Settlements. Front office across regional offices and Products.
• Understand the local regulatory offering in relation to the impact on both clients and the ability for StoneX to offer services.
• Maintain prompt and regular attendance.
• This list of responsibilities is not exhaustive and may be expanded to include other duties or responsibilities that management deems necessary.

Qualifications:

To land this role you will need

• 5+ years' experience in a relevant financial services role.
• Understanding of Hedge Funds and their related activities.
• A track record of working in a client service role.
• Understanding of margin frameworks for Equity Swap, Futures and Repo.
• Understanding of the securities settlement cycles and post settlement events (ie corporate Actions)
• Experience in working on technology projects.
• Understanding of the current regulatory environment, geo-political & economic drivers and the impacts of regulatory & economic change on this business and its client base.
• Excellent written and verbal communication as well as customer service skills.
• Proficient knowledge of Microsoft Excel, Powerpoint.
• Strong analytical skillset, able to display sound judgement and commercial mindset.
• Excellent organization and multitasking skills.
• Desire to work as part of a broader global team across disparate geographies.
• Autonomous self-starter, able to work under own initiative.
• Strong work ethic, with an emphasis on attention to detail.
• Must be flexible to work foreign market hours when necessary.
• Must be authorized to work in the US & London for any employer.
• Always Maintaining the highest-level of Integrity.

#LI-Hybrid #LI-KV1

Job Description:

As a Sales and Client Services Professional, you will play a vital role in assisting our clients with their business needs. Your primary responsibilities will include writing and designing company business web pages, as well as creating public account news releases.

• Develop and maintain strong relationships with existing clients, ensuring their continued satisfaction with our services.
• Identify new business opportunities and develop strategies to pursue them.
• Work closely with the marketing team to create effective campaigns that drive sales and growth.

Requirements:

• Bilingual in English and Mandarin (including written Chinese).
• Strong analytical and problem-solving skills, with the ability to think critically and strategically.
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and clients.
• A minimum of 5 years of relevant work experience in the financial industry.
• Good time management skills and the ability to prioritize tasks effectively.

We are seeking candidates proficient in Mandarin-Chinese to communicate effectively with Mandarin-Chinese-speaking clients. If you have a passion for sales and client service, and are looking for a challenging and rewarding career opportunity, please apply today.

Job Title: Client Service Representative

We are seeking a highly skilled and courteous Client Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, ensuring a high-quality and welcoming client experience.

• Attend to walk-in guests and clients in a timely and professional manner, ensuring high-quality client experiences.
• Provide concierge services, including serving beverages and assisting with general needs.
• Handle all incoming telephone calls in a timely and professional manner.
• Collect and distribute all incoming and outgoing mails and courier items.
• Ensure meeting rooms and common areas are well maintained and ready for use.
• Coordinate with the HR General Admin to handle requisition of stationery, printing of name cards and brochures.
• Ensure the maintenance of office equipment and other items required for office and pantry use.
• Assist departments with business travel arrangements, general office insurance, corporate membership, office facilities, and warehousing.
• Perform any duties as directed by management.

• Pleasant disposition, presentable, and well-spoken.
• Customer service oriented.

The ideal candidate will have excellent communication and interpersonal skills, a positive attitude, and the ability to work independently and as part of a team. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Job Summary:

We are seeking a customer-focused professional to join our team as a Client Service Representative . In this role, you will be responsible for delivering exceptional service and handling various financial transactions in a fast-paced environment.

• You will attend to walk-in customers and handle over-the-counter transactions efficiently and accurately.
• You will assist in customers' enquiries and ensure service delivery standards are met.
• You will promote and introduce customers to our banking products and services.
• You will educate and migrate customers towards our digital platform.

Requirements:

• You must be customer-oriented with excellent communication skills.
• You must be able to cope with a large crowd in a dynamic environment.
• You must have individual experience in customer service or a related field.

We are seeking a skilled and professional Client Service Representative to join our team. The ideal candidate will be responsible for handling incoming and outgoing calls in a courteous and efficient manner.

The successful candidate will have excellent communication skills, be able to work independently and as part of a team, and have prior experience in a customer-facing role.

Key Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide accurate information about products and services
• Record call details and update customer information
• Meet quality and productivity standards

Requirements:

• Prior customer service experience

Benefits of this role include:

• A competitive salary package
• Ongoing training and development opportunities

How you can add value:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Prior experience in a customer-facing role

This is an exciting opportunity for someone who is looking for a new challenge and wants to make a real difference in the lives of customers.

If you have the skills and enthusiasm required for this role, we encourage you to apply.

As a Call Centre Officer, you will be handling inbound calls for one of our clients in the banking sector.

This is a non-sales role that requires excellent communication and customer service skills. You will be working with customers to resolve their queries and provide them with the necessary information and support.

• Handle incoming calls from customers in a professional and courteous manner.
• Resolve customer queries and provide them with the necessary information and support.
• Work with customers to resolve any issues or concerns they may have.
• Document all customer interactions and update records as necessary.

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and knowledge of software applications.

This role offers a competitive salary and benefits package, including:

• A comprehensive training program to help you develop your skills and knowledge.
• Ongoing support and supervision to ensure you are successful in your role.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment.

We offer two shift options:

1. Weekends Shift: This shift option involves working on weekends and having weekdays off.
2. AM & PM Shifts + Weekends / Night: This shift option involves working AM and PM shifts, as well as weekends and nights.

Please note that shift options are subject to change and may vary depending on business needs.

Customer Relations Executive is a vital role that ensures customer satisfaction by efficiently addressing inquiries, processing orders, and managing complaints.

The primary responsibility of this position involves executing and managing all order processing transactions, including but not limited to:

• Order entry
• Managing order changes
• Follow-up on transactions

In addition to these duties, the Customer Relations Executive will perform general administrative tasks in the F&B factory setting. This includes overseeing day-to-day operations, maintaining records, and implementing policies and procedures to ensure smooth operation.

Required Skills and Qualifications:

This role requires strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.

A successful candidate should possess:

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Proficiency in computer software applications, particularly those used for order processing and record-keeping

Benefits:

This position offers a range of benefits, including:

• Opportunities for professional growth and development
• A competitive salary and benefits package
• A dynamic and supportive work environment

Others:

As a valued member of our team, you will have the opportunity to contribute to the success of our organization and make a positive impact on our customers' lives.

About Syfe
Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage.
The Syfe team combines world-class financial expertise with best in-class technology talent. Excellence in execution is in our DNA and we offer equity ownership to all employees regardless of seniority and designation.
We are regulated by the financial authorities across Singapore, Hong Kong and Australia. In Singapore alone, where we are headquartered, over 100,000 investors trust Syfe to grow their wealth.
Since its founding, Syfe has raised US$79 million from world-class investors. The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards, as well as being recognized as one of the Top LinkedIn Startups in Singapore.
The Right Profile
The Client Service team serves as the voice behind Syfe’s brand. As the first line of service and support for our clients, our Client Success Analyst work closely with internal stakeholders to ensure an optimised client experience at each touch point.
You will be responsible for providing world-class customer service, solutions and support to our clients. We are looking for individuals who are enthusiastic, quick-thinking, and willing to go the extra mile to provide an exceptional client experience.
Location:
SingaporeThis role requires the incumbent to be physically located in Singapore's office.We are unable to provide work pass sponsorships for this position. Responsibilities
Serve as single point of contact for client queries and engage clients to gain a full understanding of client service needs and gaps.
Take ownership of assigned client support tickets and ensure prompt resolution to all client inquiries and issues.
Work closely with internal stakeholders to deliver customer service that exceeds client expectations.
Adapt and select appropriate templates for responses to repeated issues.
To craft professional responses to clients based on understanding of internal processes and product offerings.
To resolve clients’ issues based on understanding of internal process and reach out to internal stakeholders if required.
Understand and adhere to escalation matrix for complex or high priority issues.
Demonstrate exceptional prioritisation and time management skills and, through escalating when appropriate, maintain and enhance long-term client relationships.
Continually build familiarity and knowledge of Syfe’s product offerings and become the domain expert on the usage of all features within the app.
Adhoc projects may be allocated from time to time.
Qualifications
Eligible candidates must be Singapore citizens, permanent residents or hold a
valid
work pass to work in Singapore.
1 - 3 years of previous experience in a role with a strong client management focus preferred.
Experience using Zendesk or an equivalent customer service software preferred.
Financial services experience preferred but not required.
Excellent command of written and spoken English.
Able to work independently/remotely and also as a team player.
Have a can-do approach to resolving client requests.
Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive.
Strong communication and interpersonal skills.
You will thrive at Syfe if:
You take initiative, act with drive and lead with an owner's mindset.
You prefer open communication, remain humble and see feedback as a tool for personal and professional development.
You flourish in a fast-paced and ever-changing landscape, where ambiguity is an opportunity to demonstrate your critical thinking and growth-oriented mindset.
You come as you are. at Syfe, we believe in the power of diversity and are dedicated to creating a welcoming and innovative environment for all our employees. We embrace and encourage applications from candidates of all backgrounds and provide equal employment opportunities without discrimination based on any personal characteristic or status protected by law. If you require any accommodations to ensure a comfortable and positive interview experience, please don't hesitate to reach out.
Recruiting Process (estimated duration: 4 to 6 weeks) If your application is shortlisted, please expect:
Virtual introductory call with our Talent Acquisition Partner (15 min)
Virtual/Onsite interview with the Hiring Manager (60 min)
Take-home technical assignment that mimics real-world problem relevant to your role (2-3 days)
Onsite interview with the Hiring Manager and our Head of Customer Success (60 min)
Virtual/Onsite interview with our Head of People & Culture (45 min)
Background and Reference Checks
Due to the volume of applications, we regret that only shortlisted candidates will be notified.
#J-18808-Ljbffr

Overview
Class:
Full-time AND Permanent
Legal Entity:
StoneX Financial Pte. Ltd.
Report to:
Senior Vice President - Head of Prime Services, UK
Company Overview:
Connecting clients to markets – and talent to opportunity.
With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business Segment Overview
Institutional:
Immerse yourself in the best-in-class institutional-grade technology, working alongside industry experts and gaining exposure to various asset classes, such as equities, options, fixed income securities, and advanced trading, research, and management technology.
Responsibilities
Position Purpose:
A dedicated role, based in Asia, but tasked with managing the client service experience for UK Prime and corresponding cross sell products (execution, futures, and FX). Partnering with trading, sales, product development and the support teams, the Client Service Representative will be responsible for all elements of day-to-day activity (with exception of trading) for UK Prime client base post go live. This will include, but not limited to the client go-live journey, reporting, billing, margin call settlement, query management, and client funding. The Client Service Representative will be expected to have a solid understanding of the non-Prime StoneX product offerings to develop a consistent service model across StoneX services.
Primary duties will include:
Promote the StoneX Prime Brand within the region through client engagement, industry events and associated networks.
Manage the day-to-day relationships with allocated clients.
Day to day ownership of the client onboarding journey post sales mandate.
This should include execution connectivity.
Cross product consolidation. (ie FX and Futures)
User set-up and report distribution.
Educate clients on product functionality and requirements. (including trade feeds)
Generate and maintain client facing documentation relating to onboarding journey.
Responsible for all client reporting, including the creation and distribution (through various channels), including;
Monitoring the status of StoneX overnight batch processes to ensure timely delivery of reporting and Margin calls.
Be a stakeholder in the development and rollout of the new Prime Reporting and margin Suites.
Part of rolling out of new functionality to clients.
Ensuring connectivity with StoneX monitoring systems. (i.e. ChaseX)
Follow a desk level framework, in line/coordination with the control frameworks within operations and risk, to monitor and chase client margin calls across all prime products,
Providing clear updates on progress as well as ensuring prompt escalation of any nonpayment to risk and desk heads.
Understand and participate in client default management drills.
Work with Operations partners to develop exception management framework (i.e. Trade fails and Corporate actions) for Prime Client activity.
Work closely with wider StoneX Client service teams to develop common standards.
With special focus on common client across business lines.
Work closely with Sales to develop and enhance existing client relationships of the firm to drive activity & enhance revenue opportunities.
Hold periodic service reviews with clients.
Maintain Client related MIS.
Own the Client Service procedures and periodically review.
Own the StoneX Prime Due Diligence Questionnaire and periodically review and update.
Work with business head to build multiyear revenue objectives for the business.
Understand the costs and returns associated to each product to drive sales focus.
Coordinate discussions between trading, product and support functions ensure multi asset solutions are fit for purpose.
Build strong relationships with key internal stakeholders in Middle and Back office functions, Onboarding, Compliance, Regulatory Ops, Credit, Risk & Settlements. Front office across regional offices and Products.
Understand the local regulatory offering in relation to the impact on both clients and the ability for StoneX to offer services.
Maintain prompt and regular attendance.
This list of responsibilities is not exhaustive and may be expanded to include other duties or responsibilities that management deems necessary.
Qualifications
To land this role you will need
5+ years’ experience in a relevant financial services role.
Understanding of Hedge Funds and their related activities.
A track record of working in a client service role.
Understanding of margin frameworks for Equity Swap, Futures and Repo.
Understanding of the securities settlement cycles and post settlement events (ie corporate Actions)
Experience in working on technology projects.
Understanding of the current regulatory environment, geo-political & economic drivers and the impacts of regulatory & economic change on this business and its client base.
Excellent written and verbal communication as well as customer service skills.
Proficient knowledge of Microsoft Excel, Powerpoint.
Strong analytical skillset, able to display sound judgement and commercial mindset.
Excellent organization and multitasking skills.
Desire to work as part of a broader global team across disparate geographies.
Autonomous self-starter, able to work under own initiative.
Strong work ethic, with an emphasis on attention to detail.
Must be flexible to work foreign market hours when necessary.
Must be authorized to work in the US & London for any employer.
Always Maintaining the highest-level of Integrity.
#J-18808-Ljbffr