2,969 Client Service Representative jobs in Singapore

Looking for a professional with exceptional interpersonal skills to provide top-notch customer service as the primary point of contact.

This position involves delivering high-quality service to clients, ensuring their needs are met and exceeded at all times. Key responsibilities include answering incoming calls efficiently, scheduling appointments effectively, and providing administrative support.

• Respond to phone inquiries in a timely manner, providing accurate information and resolving issues promptly.
• Schedule client appointments according to their preferences, ensuring smooth workflow and minimizing wait times.
• Perform various administrative tasks such as data entry, record maintenance, and document organization.
• Maintain a positive attitude and display excellent communication skills when interacting with clients and colleagues.
• Support other departmental initiatives as required by management.
• Familiarity with Traditional Chinese Medicine (TCM) and Spa treatments is an asset, as well as experience working in a Salon/Spa environment.
• A willingness to work flexible shifts, including weekends and public holidays, is highly valued.

• Demonstrated ability to communicate effectively in both English and Chinese languages.
• Strong organizational skills, attention to detail, and ability to multitask efficiently.
• Proficiency in MS Office applications, particularly Word and Excel.
• Flexibility and adaptability in a fast-paced environment.

• Ongoing training and development opportunities to enhance your skills and knowledge.
• A supportive and dynamic work environment that encourages growth and collaboration.
• The possibility of bonuses based on performance and achievements.

• A stimulating work environment that promotes creativity and innovation.
• A competitive compensation package that recognizes individual contributions.
• The chance to work with a talented team dedicated to delivering exceptional results.

Serving as the primary point of contact for patients, external partners, and internal operations is a key responsibility in this role. Efficiently managing patient flow includes scheduling appointments and handling walk-in inquiries.

Excellent customer service is provided by addressing inquiries and concerns promptly and professionally. Contributing to strategic planning and appointment scheduling helps optimize clinic revenue and improve processes.

Maintaining accurate and up-to-date records, including daily, weekly, and monthly performance reports, is essential. Actively promoting clinic services through effective communication and cross-selling techniques enhances customer satisfaction and revenue.

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

• Annual Leave - 14 days onwards
• Birthday Leave - Employees take a day off to celebrate their birthday with their loved ones
• FREE TCM services and Tech-enhanced therapies for employees, and 50% discount for employees' family members
• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

A GREAT CULTURE AND ATMOSPHERE makes this place amazing. You'll be working with people who love cycling, cooking, yoga, gaming, sports, animals, and many more.

WE OFFER A GREAT SALARY PACKAGE AND BENEFITS because we believe our team is the backbone of the company. We invest in employee welfare and future.

UNLIMITED GROWTH AND CAREER DEVELOPMENT make this a great opportunity. We grow together and support each other's progress.

DIVERSITY IS VALUED here. We're an equal opportunity employer and encourage employees to be themselves at work.

As a Customer Support Associate, you will be responsible for delivering exceptional customer service to our clients.

Key Responsibilities:

• Handle customer inquiries and quotations in a timely manner.
• Manage pre and post-sales communications with customers.
• Enter confirmed orders into the system.
• Source logistics shipments efficiently.
• Oversee daily operational purchasing needs including planning, issuing, and following up on purchase orders delivery and shipment schedules.
• Arrange and track product delivery from overseas and local warehouses to customers' locations.
• Document order archiving processes.
• Perform general office administration tasks.
• Communicate effectively with clients regarding their orders and products.
• Complete other ad-hoc duties as required.

Requirements:

• Diploma in Business Studies or Engineering.
• Entry-level candidates are welcome to apply.
• Proficient in MS Office applications.
• Strong verbal and written communication skills.
• Cleanroom experience is an added advantage.

We offer a competitive remuneration package that includes basic salary and commission. Our work environment is designed to foster collaboration and flexibility. We operate out of Singapore using AWS technology.

1. Respond to customer calls, messages, and emails in a timely and professional manner.
2. Provide accurate and comprehensive information about our services and products.
3. Assist customers with scheduling appointments and making changes to existing appointments.
4. Collaborate with the operations team to ensure customer queries are addressed.
5. Maintain confidentiality and adhere to data protection regulations.
6. Keep records of customer interactions and file documents as necessary.

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Experience in customer service or a related field is an asset.
• Knowledge of CRM systems and practices is an asset.

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

As part of our Client Services group, you will liaise with Interactive Brokers’ clients from around the globe, including but not limited to professional retail clients, advisors and broker-dealers. Our goal is to develop and maintain long-term client relationships through responsive, superior and high-touch service while we continue to advance in technology and expand our global product offerings.

• Handle clients’ enquiries via different channels, including email, ticket, live chat and phone call.
• Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Assist clients in understanding the entire trading cycle, including, but not limited to, the funding process, position transfers, corporate actions, margin calculation and statement reconciliation.
• Troubleshoot with clients and take ownership when issues arise, be able to follow up, escalate and liaise with various internal parties such as Legal & Compliance, Risk, IT, Cashiering, Clearing and other service groups around the world.

Core competencies:

• Strong product knowledge – Equities, Options, Futures, FX
• Self-starter with a highly analytical and critical-thinking mindset
• Be able to handle stress and work independently and autonomously in a quick and spontaneous environment
• Excellent command of written and spoken English and Chinese (Mandarin is a strong plus)

Requirements:

• Minimum 2 years experience at a global financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Preferably licensed with CMFAS 1A, 2A, 6 and 6A or be able to obtain by attending licensing paper exams within a short period after joining
• Candidates with prior experience in client services, middle/back office operations, compliance, electronic trading, and fund administration will be given priority.

• Competitive Salary, annual performance-based bonus and stock grant
• CPF Contributions
• Excellent medical insurance, including dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

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Senior Customer Service Officer

• To provide information and assistance to customers through correspondence/email, inbound and outbound calls.
• Ensure calls, correspondence and emails from cutomers are responded to promptly by providing accurate information, providing alternatives and solutions to customers on products and services.
• Ensure that backend maintenance work is monitored, updated and reviewed to ensure timely and accurate updates.
• Prepare and maintain statistical reports and ad-hoc reports.

Key Accountabilities:

1. Provide first level customer service support via phone, email or other communication channels.
2. Respond to customer inquiries in a timely manner and provide resolutions to their queries.
3. Monitor and review backend maintenance work to ensure it is completed on time and accurately.
4. Conduct research to provide accurate information to customers.
5. Prepare and present regular reports on customer interactions and feedback.

Requirements:

• 3-5 years of relevant work experience.
• Passion for customer service.
• Team player with pleasant personality.
• Excellent telephone etiquette and communication skills.
• Proficient in Microsoft Office Applications.
• Proficiency in Chinese would be an advantage as incumbent is required to communicate with Chinese customers & Head Office.

We are seeking a highly skilled and organized professional to join our team as a Customer Support Associate. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various channels.

Responsibilities include scheduling appointments for patients, performing administrative duties such as filing referral documents and updating records, and completing other tasks assigned by the supervisor.

• Excellent oral communication skills
• Strong verbal and written communication skills
• Good interpersonal communication skills
• Cross-cultural communication skills
• Statistics and scheduling skills

As a customer support associate, you must have excellent problem-solving skills and the ability to work effectively in a fast-paced environment.

Our company offers a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Maintain the highest standard of excellence in client service by attending to walk-in client needs and managing front desk operations effectively.

• Provide exceptional support to clients on account opening, general account or transaction-related inquiries/issues, and ensure seamless communication throughout the process.
• Follow up with clients regarding FSMOne Account Opening Verification, account holder personal details update requests, compliance-related matters, FSM+ AI applications, estate account enquiries, FSM Mobile App navigation/enquiries, unidentified payment/3rd party payments, corporate account opening documents, and transfer In/Out requests/issues.
• Manage incoming and outgoing mail/couriers/packages efficiently.
• Liaise with office maintenance personnel, including lights, aircon, equipment servicing, and building management.
• Oversee overall office cleanliness while being responsible for third-party cleaners.
• Monitor inventory levels and manage supply orders, including snacks and stationery, while maintaining accurate records of office expenses.
• Coordinate boardroom and front-of-house activities, as well as locker key/access management.
• Support ad-hoc FSMOne events as required.

• A minimum diploma in any field is required.
• Candidates without working experience or less than 1 year of work experience are welcome to apply.
• Previous experience in customer service is an advantage.
• The ideal candidate should be service-oriented, able to communicate effectively with all levels of people, and possess a positive attitude.
• Self-motivation, attention to detail, and the ability to work independently or as part of a team are essential.
• Proficiency in English and Mandarin is preferred to facilitate communication with Chinese-speaking colleagues.

Join to apply for the CB & IB Central Ops - FX Prime Brokerage Client Service Representative - AVP role at Deutsche Bank

3 days ago Be among the first 25 applicants

Join to apply for the CB & IB Central Ops - FX Prime Brokerage Client Service Representative - AVP role at Deutsche Bank

Details of the Division and Team:

Responsible for being the first point of contact for our external clients from inception to account closure. The purpose of the client services function is to enhance the client’s experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients and broadcasting client related information to the bank’s various departments.

Position Overview

Details of the Division and Team:

Responsible for being the first point of contact for our external clients from inception to account closure. The purpose of the client services function is to enhance the client’s experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients and broadcasting client related information to the bank’s various departments.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement
  
  
  

• Managing phone/group inboxes and ensuring client queries are attended in a timely fashion.
• Conducting system walkthroughs for clients
  
  
  

• Ensure that all reconciliation breaks, and trade exceptions are being attended to promptly.
• Ensure team members globally are providing the appropriate service level to client as well as follow the proper control guideline.
  
  
  

• Trade Capture (exotic options), unwinds, novation and NPV.
• Provide support to New York/London clients trading during Asia time zone.
• Work closely with client, counterparty bank and offshore team to ensure mismatches on trade give-ups are rectified.
  
  
  

• Follow up closely with client to ensure fees are being paid in a timely manner.
• This role has significant interaction with internal teams globally (Collateral, Credit, IT, Legal, Onboarding, Options, Product, Rates PB, Sales, Settlements, Valuations, etc) and external clients round the globe. It is expected of the candidate to build strong working relationships internally and externally, to service and manage clients professionally. It will also be important for the candidate to engage Rates PB and OTC Clearing teams for cross-product clients and FX Clearing team in London to support FX Clearing clients during Asia time zone.
  
  
  

• Minimum 4 years of experience in a Middle Office Operations role in financial services sector
• Minimum 4 years of experience in client servicing and trade lifecycle management
• Proven experience on FX or Fixed Income
• Minimum a bachelor’s degree
• Team player with communication and inter-personal skills
• Proven organizational/project management skills; ability to identify and prioritize multiple tasks.
• Ability to work to tight deadlines in a fast-paced environment.
• Proactive and results driven approach to ensure completion of all tasks and ultimately improvement of our clients’ DB experience.
• Need to be able to articulate an understanding of FX products and the front to back process flows of relevant products.
• Proven negotiation skills and the ability to manage individual clients’ expectations.
  
  
  

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other

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