1,725 Client Service Representative jobs in Singapore

Overview
Role:
Client Service Representative
Company:
StoneX Group Inc.
Legal Entity:
StoneX Financial Pte. Ltd.
Report to:
Senior Vice President - Head of Prime Services, UK
Class:
Full-time and Permanent
Company Overview
StoneX Group connects clients to global markets and talent to opportunity. With 4,500+ employees and over 300,000 clients, StoneX operates from more than 70 offices across six continents. StoneX is a Fortune 100, Nasdaq-listed provider focused on innovation, human connection, and world-class products and services for all types of investors.
StoneX offers four business segments with potential for progression and growth across both retail and institutional spaces.
Responsibilities
Position Purpose:
A dedicated role based in Asia, responsible for managing the client service experience for UK Prime and related cross-sell products (execution, futures, and FX). Partner with trading, sales, product development and support teams to manage day-to-day activity for the UK Prime client base post go-live. This includes the client go-live journey, reporting, billing, margin call settlement, query management, and client funding. A solid understanding of non-Prime StoneX product offerings is required to develop a consistent service model across StoneX services.
Primary duties will include:
Promote the StoneX Prime Brand within the region through client engagement, industry events and networks.
Manage day-to-day relationships with allocated clients.
Own the client onboarding journey post-sales mandate, including execution connectivity and cross-product consolidation (e.g., FX and Futures).
Educate clients on product functionality and requirements (including trade feeds).
Generate and maintain client-facing onboarding documentation.
Handle client reporting and dissemination across channels, including monitoring overnight batch processes and Margin calls.
Support the development and rollout of Prime Reporting and Margin Suites; participate in the rollout of new functionality and ensure connectivity with StoneX monitoring systems (e.g., ChaseX).
Follow desk-level control frameworks to monitor and chase client margin calls across all prime products; provide progress updates and escalate nonpayments to risk and desk heads.
Participate in client default management drills.
Work with Operations to develop an exception management framework for Prime Client activity (e.g., trade fails, corporate actions).
Collaborate with wider StoneX Client Service teams to develop common standards, focusing on cross-business-line clients.
Partner with Sales to enhance client relationships and drive activity and revenue opportunities.
Hold periodic service reviews with clients and maintain client-related management information systems (MIS).
Own Client Service procedures and the Prime Due Diligence Questionnaire; periodically review and update.
Work with business heads to build multi-year revenue objectives and understand product cost/returns to drive sales focus.
Coordinate discussions among trading, product and support to ensure multi-asset solutions are fit for purpose.
Build strong relationships with internal stakeholders across Middle and Back Office, Onboarding, Compliance, Regulatory Ops, Credit, Risk & Settlements, Front Office across regional offices and products.
Understand local regulatory requirements and their impact on clients and StoneX services.
Maintain prompt and regular attendance.
This list is not exhaustive and may be expanded as needed.
Qualifications
To land this role you will need
5+ years of experience in a relevant financial services role.
Understanding of hedge funds and related activities.
Track record in a client service role.
Understanding of margin frameworks for Equity Swap, Futures and Repo.
Understanding of securities settlement cycles and post-settlement events (e.g., corporate actions).
Experience working on technology projects.
Understanding of current regulatory environment, geopolitical and economic drivers, and the impacts of regulatory and economic change on the business and its client base.
Excellent written and verbal communication and customer service skills.
Proficient knowledge of Microsoft Excel and PowerPoint.
Strong analytical skills with sound judgement and commercial mindset.
Excellent organization and multitasking abilities.
Desire to work as part of a broader global team across geographies.
Autonomous self-starter able to work under own initiative.
Strong work ethic with attention to detail.
Flexibility to work foreign market hours when necessary.
Maintains the highest level of integrity.
Working environment
Hybrid – 4 days in office, 1 day remote
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
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Job Overview:

We are seeking a highly skilled Customer Support Specialist to provide exceptional service to our customers.

Key Responsibilities:

• Offer front-line customer support via various communication channels
• Handle customer inquiries and resolve issues promptly
• Assist with registration, appointment bookings, and general information provision
• Manage feedback and escalate concerns when necessary
• Maintain accurate records and documentation
• Ensure a professional and courteous service standard at all times

Requirements:

• Minimum GCE 'O' Level or equivalent qualification
• Excellent communication and interpersonal skills
• Ability to work rotating shifts, including weekends and public holidays

What We Offer:

• A dynamic and supportive work environment
• Ongoing training and development opportunities

This position requires effective communication and problem-solving skills to manage customer inquiries, bookings, and collaborations with the import/export department. Key responsibilities include:

• Attend to customer enquiries and bookings
• Arrange space bookings and monitor progress
• Liaise with Import/Export Department for smooth execution of shipments
• Prepare pre-alerts to respective stations and ensure timely updates
• Verify arriving and uplift details for accuracy

To succeed in this role, you will need excellent communication, diplomacy, and organizational skills. You should be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.

We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to walk-in customers and financial representatives.

• Greeting and guiding clients with a professional and courteous demeanor
• Managing documents via dropbox in a secure and efficient manner
• Handling straightforward enquiries in a timely and accurate manner
• Assisting with document release in accordance with company policies

To be successful in this role, you will require excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using technology, including dropbox, to manage documents and communicate with clients.

In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and growth, a supportive and collaborative work environment, and recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the skills and qualifications required for this role, please apply now.

Job Summary:

• Respond to customer inquiries, comments, and concerns.
• Communicate with site personnel and technicians to arrange job schedules.
• Create quotations, work orders, and necessary documentation.
• Conduct follow-ups with clients regarding job progress and satisfaction levels.
• Keep service logs and reports updated and accurate.
• Coordinate with main contractors, vendors, and internal teams.
• Assist in processing permits and preparing project-related paperwork.
• Ensure high service standards and prompt completion of tasks.
• Manage general administrative duties and document organization.

Key Responsibilities:

• Customer Service
• Communication
• Documentation
• Coordination
• Administrative Duties

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to multitask. They will be proficient in creating documents and maintaining accurate records. The successful candidate will also possess good time management skills and be able to work effectively under pressure.

We are seeking a detail-oriented individual who is passionate about delivering exceptional customer experiences. As a Customer Support Representative, you will be responsible for resolving customer issues in a timely and professional manner.

To succeed in this role, you must have excellent problem-solving skills and be able to work independently with minimal supervision. You should also be proficient in using technology to communicate with customers and manage their queries efficiently.

Job Overview

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients.

Your key responsibilities will include answering incoming calls, making outbound calls, and providing accurate information to our customers. You will also escalate queries when necessary, update customer information, and maintain proper records. Additionally, you will support the team in meeting service and satisfaction goals.

About This Role

• You will have strong communication and listening skills, with the ability to handle different types of callers in a patient and empathetic manner.
• You will have basic computer literacy, with proficiency in MS Office and data entry.
• You will be able to work independently and as part of a team, with a positive attitude and willingness to learn on the job.

Key Requirements

• Good spoken English; knowledge of additional languages is an advantage.

The Customer Support Professional role involves interacting with clients, managing administrative tasks, and maintaining accurate records.

• Key responsibilities include making follow-up calls to previous clients and completing various assigned tasks.

• A dynamic work environment in a reputable industry
• An opportunity to enhance your resume
• No prior experience is required; comprehensive training will be provided

Key Responsibilities:

• Manage customers' orders, requests, and documentation end-to-end.
• Respond promptly to inquiries and prepare accurate quotations.
• Coordinate with customers, logistics partners, and internal teams for timely deliveries.
• Maintain up-to-date records, including spare parts price lists and shipment schedules.
• Support customers with customs documentation and service-related queries.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Requirements:

• Diploma or Degree with at least 3 years of relevant experience.
• Customer-focused, detail-oriented, and proactive.
• Excellent communication and organizational skills.
• Able to multitask, work under pressure, and meet tight deadlines.
• Proficient in MS Office; experience handling multiple projects preferred.

Interested applicants, please click on "Apply Now" or submit your resume to

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Job Title: Customer Support Liaison

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for handling customer inquiries, resolving issues and providing exceptional support.

The ideal candidate will have excellent communication skills, be able to multitask and possess a strong understanding of customer service principles.

• Handle customer enquiries via phone, email or in-person.
• Resolve customer complaints in a professional and timely manner.
• Process enrolments and registrations efficiently.
• Assist with daily operations and perform ad-hoc duties as assigned.
• Work effectively in evenings, weekends and public holidays.

• Diploma or degree in a relevant field (e.g. administration, business, hospitality).
• Proven customer service experience in a similar role.
• Excellent communication and interpersonal skills.
• Able to work independently and as part of a team.
• Familiarity with administrative software and systems.

• A competitive salary and benefits package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

We regret only shortlisted candidates will be contacted. All applications are handled confidentially. By submitting your application, you agree to the collection, use, retention and disclosure of your personal information.