1,725 Client Service Representative jobs in Singapore
Client Service Representative
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Job Description
Overview
Class:
Full-time AND Permanent
Legal Entity:
StoneX Financial Pte. Ltd.
Report to:
Senior Vice President - Head of Prime Services, UK
Company Overview:
Connecting clients to markets – and talent to opportunity.
With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business Segment Overview
Institutional:
Immerse yourself in the best-in-class institutional-grade technology, working alongside industry experts and gaining exposure to various asset classes, such as equities, options, fixed income securities, and advanced trading, research, and management technology.
Responsibilities
Position Purpose:
A dedicated role, based in Asia, but tasked with managing the client service experience for UK Prime and corresponding cross sell products (execution, futures, and FX). Partnering with trading, sales, product development and the support teams, the Client Service Representative will be responsible for all elements of day-to-day activity (with exception of trading) for UK Prime client base post go live. This will include, but not limited to the client go-live journey, reporting, billing, margin call settlement, query management, and client funding. The Client Service Representative will be expected to have a solid understanding of the non-Prime StoneX product offerings to develop a consistent service model across StoneX services.
Primary duties will include:
Promote the StoneX Prime Brand within the region through client engagement, industry events and associated networks.
Manage the day-to-day relationships with allocated clients.
Day to day ownership of the client onboarding journey post sales mandate.
This should include execution connectivity.
Cross product consolidation. (ie FX and Futures)
User set-up and report distribution.
Educate clients on product functionality and requirements. (including trade feeds)
Generate and maintain client facing documentation relating to onboarding journey.
Responsible for all client reporting, including the creation and distribution (through various channels), including;
Monitoring the status of StoneX overnight batch processes to ensure timely delivery of reporting and Margin calls.
Be a stakeholder in the development and rollout of the new Prime Reporting and margin Suites.
Part of rolling out of new functionality to clients.
Ensuring connectivity with StoneX monitoring systems. (i.e. ChaseX)
Follow a desk level framework, in line/coordination with the control frameworks within operations and risk, to monitor and chase client margin calls across all prime products,
Providing clear updates on progress as well as ensuring prompt escalation of any nonpayment to risk and desk heads.
Understand and participate in client default management drills.
Work with Operations partners to develop exception management framework (i.e. Trade fails and Corporate actions) for Prime Client activity.
Work closely with wider StoneX Client service teams to develop common standards.
With special focus on common client across business lines.
Work closely with Sales to develop and enhance existing client relationships of the firm to drive activity & enhance revenue opportunities.
Hold periodic service reviews with clients.
Maintain Client related MIS.
Own the Client Service procedures and periodically review.
Own the StoneX Prime Due Diligence Questionnaire and periodically review and update.
Work with business head to build multiyear revenue objectives for the business.
Understand the costs and returns associated to each product to drive sales focus.
Coordinate discussions between trading, product and support functions ensure multi asset solutions are fit for purpose.
Build strong relationships with key internal stakeholders in Middle and Back office functions, Onboarding, Compliance, Regulatory Ops, Credit, Risk & Settlements. Front office across regional offices and Products.
Understand the local regulatory offering in relation to the impact on both clients and the ability for StoneX to offer services.
Maintain prompt and regular attendance.
This list of responsibilities is not exhaustive and may be expanded to include other duties or responsibilities that management deems necessary.
Qualifications
To land this role you will need
5+ years’ experience in a relevant financial services role.
Understanding of Hedge Funds and their related activities.
A track record of working in a client service role.
Understanding of margin frameworks for Equity Swap, Futures and Repo.
Understanding of the securities settlement cycles and post settlement events (ie corporate Actions)
Experience in working on technology projects.
Understanding of the current regulatory environment, geo-political & economic drivers and the impacts of regulatory & economic change on this business and its client base.
Excellent written and verbal communication as well as customer service skills.
Proficient knowledge of Microsoft Excel, Powerpoint.
Strong analytical skillset, able to display sound judgement and commercial mindset.
Excellent organization and multitasking skills.
Desire to work as part of a broader global team across disparate geographies.
Autonomous self-starter, able to work under own initiative.
Strong work ethic, with an emphasis on attention to detail.
Must be flexible to work foreign market hours when necessary.
Must be authorized to work in the US & London for any employer.
Always Maintaining the highest-level of Integrity.
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Client Service Representative
Posted today
Job Viewed
Job Description
Overview
Role:
Client Service Representative
Company:
StoneX Group Inc.
Legal Entity:
StoneX Financial Pte. Ltd.
Report to:
Senior Vice President - Head of Prime Services, UK
Class:
Full-time and Permanent
Company Overview
StoneX Group connects clients to global markets and talent to opportunity. With 4,500+ employees and over 300,000 clients, StoneX operates from more than 70 offices across six continents. StoneX is a Fortune 100, Nasdaq-listed provider focused on innovation, human connection, and world-class products and services for all types of investors.
StoneX offers four business segments with potential for progression and growth across both retail and institutional spaces.
Responsibilities
Position Purpose:
A dedicated role based in Asia, responsible for managing the client service experience for UK Prime and related cross-sell products (execution, futures, and FX). Partner with trading, sales, product development and support teams to manage day-to-day activity for the UK Prime client base post go-live. This includes the client go-live journey, reporting, billing, margin call settlement, query management, and client funding. A solid understanding of non-Prime StoneX product offerings is required to develop a consistent service model across StoneX services.
Primary duties will include:
Promote the StoneX Prime Brand within the region through client engagement, industry events and networks.
Manage day-to-day relationships with allocated clients.
Own the client onboarding journey post-sales mandate, including execution connectivity and cross-product consolidation (e.g., FX and Futures).
Educate clients on product functionality and requirements (including trade feeds).
Generate and maintain client-facing onboarding documentation.
Handle client reporting and dissemination across channels, including monitoring overnight batch processes and Margin calls.
Support the development and rollout of Prime Reporting and Margin Suites; participate in the rollout of new functionality and ensure connectivity with StoneX monitoring systems (e.g., ChaseX).
Follow desk-level control frameworks to monitor and chase client margin calls across all prime products; provide progress updates and escalate nonpayments to risk and desk heads.
Participate in client default management drills.
Work with Operations to develop an exception management framework for Prime Client activity (e.g., trade fails, corporate actions).
Collaborate with wider StoneX Client Service teams to develop common standards, focusing on cross-business-line clients.
Partner with Sales to enhance client relationships and drive activity and revenue opportunities.
Hold periodic service reviews with clients and maintain client-related management information systems (MIS).
Own Client Service procedures and the Prime Due Diligence Questionnaire; periodically review and update.
Work with business heads to build multi-year revenue objectives and understand product cost/returns to drive sales focus.
Coordinate discussions among trading, product and support to ensure multi-asset solutions are fit for purpose.
Build strong relationships with internal stakeholders across Middle and Back Office, Onboarding, Compliance, Regulatory Ops, Credit, Risk & Settlements, Front Office across regional offices and products.
Understand local regulatory requirements and their impact on clients and StoneX services.
Maintain prompt and regular attendance.
This list is not exhaustive and may be expanded as needed.
Qualifications
To land this role you will need
5+ years of experience in a relevant financial services role.
Understanding of hedge funds and related activities.
Track record in a client service role.
Understanding of margin frameworks for Equity Swap, Futures and Repo.
Understanding of securities settlement cycles and post-settlement events (e.g., corporate actions).
Experience working on technology projects.
Understanding of current regulatory environment, geopolitical and economic drivers, and the impacts of regulatory and economic change on the business and its client base.
Excellent written and verbal communication and customer service skills.
Proficient knowledge of Microsoft Excel and PowerPoint.
Strong analytical skills with sound judgement and commercial mindset.
Excellent organization and multitasking abilities.
Desire to work as part of a broader global team across geographies.
Autonomous self-starter able to work under own initiative.
Strong work ethic with attention to detail.
Flexibility to work foreign market hours when necessary.
Maintains the highest level of integrity.
Working environment
Hybrid – 4 days in office, 1 day remote
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
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Customer Support Specialist
Posted today
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Job Description
Job Overview:
We are seeking a highly skilled Customer Support Specialist to provide exceptional service to our customers.
Key Responsibilities:
- Offer front-line customer support via various communication channels
- Handle customer inquiries and resolve issues promptly
- Assist with registration, appointment bookings, and general information provision
- Manage feedback and escalate concerns when necessary
- Maintain accurate records and documentation
- Ensure a professional and courteous service standard at all times
Requirements:
- Minimum GCE 'O' Level or equivalent qualification
- Excellent communication and interpersonal skills
- Ability to work rotating shifts, including weekends and public holidays
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
Customer Support Specialist
Posted today
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Job Description
This position requires effective communication and problem-solving skills to manage customer inquiries, bookings, and collaborations with the import/export department. Key responsibilities include:
- Attend to customer enquiries and bookings
- Arrange space bookings and monitor progress
- Liaise with Import/Export Department for smooth execution of shipments
- Prepare pre-alerts to respective stations and ensure timely updates
- Verify arriving and uplift details for accuracy
To succeed in this role, you will need excellent communication, diplomacy, and organizational skills. You should be able to work independently and as part of a team, with a strong attention to detail and ability to multitask.
BenefitsWe offer a supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual looking for a challenging role, we encourage you to apply.
Customer Support Specialist
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Job Description
We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to walk-in customers and financial representatives.
Key Responsibilities:- Greeting and guiding clients with a professional and courteous demeanor
- Managing documents via dropbox in a secure and efficient manner
- Handling straightforward enquiries in a timely and accurate manner
- Assisting with document release in accordance with company policies
To be successful in this role, you will require excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using technology, including dropbox, to manage documents and communicate with clients.
Benefits:In addition to a competitive salary, we offer a range of benefits, including opportunities for career development and growth, a supportive and collaborative work environment, and recognition and rewards for outstanding performance.
Others:We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer service and have the skills and qualifications required for this role, please apply now.
Customer Support Representative
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Job Description
Job Summary:
- Respond to customer inquiries, comments, and concerns.
- Communicate with site personnel and technicians to arrange job schedules.
- Create quotations, work orders, and necessary documentation.
- Conduct follow-ups with clients regarding job progress and satisfaction levels.
- Keep service logs and reports updated and accurate.
- Coordinate with main contractors, vendors, and internal teams.
- Assist in processing permits and preparing project-related paperwork.
- Ensure high service standards and prompt completion of tasks.
- Manage general administrative duties and document organization.
Key Responsibilities:
- Customer Service
- Communication
- Documentation
- Coordination
- Administrative Duties
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to multitask. They will be proficient in creating documents and maintaining accurate records. The successful candidate will also possess good time management skills and be able to work effectively under pressure.
We are seeking a detail-oriented individual who is passionate about delivering exceptional customer experiences. As a Customer Support Representative, you will be responsible for resolving customer issues in a timely and professional manner.
To succeed in this role, you must have excellent problem-solving skills and be able to work independently with minimal supervision. You should also be proficient in using technology to communicate with customers and manage their queries efficiently.
Customer Support Associate
Posted today
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Job Description
Job Overview
We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients.
Your key responsibilities will include answering incoming calls, making outbound calls, and providing accurate information to our customers. You will also escalate queries when necessary, update customer information, and maintain proper records. Additionally, you will support the team in meeting service and satisfaction goals.
About This Role
- You will have strong communication and listening skills, with the ability to handle different types of callers in a patient and empathetic manner.
- You will have basic computer literacy, with proficiency in MS Office and data entry.
- You will be able to work independently and as part of a team, with a positive attitude and willingness to learn on the job.
Key Requirements
- Good spoken English; knowledge of additional languages is an advantage.
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Customer Support Professional
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Job Description
The Customer Support Professional role involves interacting with clients, managing administrative tasks, and maintaining accurate records.
- Key responsibilities include making follow-up calls to previous clients and completing various assigned tasks.
- A dynamic work environment in a reputable industry
- An opportunity to enhance your resume
- No prior experience is required; comprehensive training will be provided
Customer Support Officer
Posted today
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Job Description
Key Responsibilities:
- Manage customers' orders, requests, and documentation end-to-end.
- Respond promptly to inquiries and prepare accurate quotations.
- Coordinate with customers, logistics partners, and internal teams for timely deliveries.
- Maintain up-to-date records, including spare parts price lists and shipment schedules.
- Support customers with customs documentation and service-related queries.
- Collaborate with internal teams to resolve issues and ensure customer satisfaction.
Requirements:
- Diploma or Degree with at least 3 years of relevant experience.
- Customer-focused, detail-oriented, and proactive.
- Excellent communication and organizational skills.
- Able to multitask, work under pressure, and meet tight deadlines.
- Proficient in MS Office; experience handling multiple projects preferred.
Interested applicants, please click on "Apply Now" or submit your resume to
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Customer Support Liaison
Posted today
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Job Description
Job Title: Customer Support Liaison
About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for handling customer inquiries, resolving issues and providing exceptional support.
The ideal candidate will have excellent communication skills, be able to multitask and possess a strong understanding of customer service principles.
Key Responsibilities- Handle customer enquiries via phone, email or in-person.
- Resolve customer complaints in a professional and timely manner.
- Process enrolments and registrations efficiently.
- Assist with daily operations and perform ad-hoc duties as assigned.
- Work effectively in evenings, weekends and public holidays.
- Diploma or degree in a relevant field (e.g. administration, business, hospitality).
- Proven customer service experience in a similar role.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Familiarity with administrative software and systems.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
We regret only shortlisted candidates will be contacted. All applications are handled confidentially. By submitting your application, you agree to the collection, use, retention and disclosure of your personal information.