5,662 Senior Account Manager jobs in Singapore

• Acts as the primary contact for multi-Geo and / or multi-product customers.
• Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
• Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
• Champion and represent the customer's business requirements in the organization.
• Improve the service to the customer and profitability to the organization.
• Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
• Act as liaison between the customer and the various Nippon Express SAO divisions.

• Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
• Develop and maintain an internal and global contact list and escalation tree for each customer.
• Maintain SLA compliance and carry out timely KPI metrics reporting.
• Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
• Kick off new customer implementation with respective stakeholders.
• Monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer for transportation, freight and hub-related services.
• Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
• Understand customer's business and the environment that they operate in to be able to resolve the customer's business and operation issues.
• Develop and maintain WI, SOP or reporting deck for the customer.
• Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
• Actively identify, measure and improve performance levels for the customer.
• Participate and validate contract rates with respective KAMs and pricing teams.
• Drive automation for reporting requirements.
• Carry out other tasks and assignments given by the Management.

• Possess a Bachelor's Degree or Diploma.
• Minimum 3 years' experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
• Candidate with supplier management, program / key account management experience will be a bonus.
• Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
• Good verbal and written communication skills in English. A second language skill will be advantageous.
• Proficient in common office applications, e.g. MS Office.

• Objective-driven.
• Good time-management skills.
• Flexible and able to respond to changes.
• Able to communicate with all management levels.
• Independent and resourceful.
• Able to work under pressure.
• Excellent analytical, communication and interpersonal skills.
• Strong organizational skills.

Join to apply for the Senior Manager / Director - Key Account Management & Business Development (Semiconductor Equipment) role at Celestica

Join to apply for the Senior Manager / Director - Key Account Management & Business Development (Semiconductor Equipment) role at Celestica

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Summary

Provides direct and indirect supervision to 2 or more subordinate employees performing diverse roles within the Business Development organization. Accountable for projects or programs on a multi-functional and global basis. Work is guided by broad company objectives and corporate policy and requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and develops the strategies and tactics to accomplish those goals. Establishes long-term plans/objectives and recommends changes to policies. Manages department budgets. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. Provides direct supervision to others and coordinates the activities of a portion of the global Business Development organization, with responsibility for results in terms of costs, methods, and employees. Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers’ salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts. This role reports to the Customer Unit General Manager.

Req ID:

Remote Position: Yes

Region: Asia

Country: Singapore

State/Province: Singapore

City: Singapore

Summary

Provides direct and indirect supervision to 2 or more subordinate employees performing diverse roles within the Business Development organization. Accountable for projects or programs on a multi-functional and global basis. Work is guided by broad company objectives and corporate policy and requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and develops the strategies and tactics to accomplish those goals. Establishes long-term plans/objectives and recommends changes to policies. Manages department budgets. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. Provides direct supervision to others and coordinates the activities of a portion of the global Business Development organization, with responsibility for results in terms of costs, methods, and employees. Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers’ salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts. This role reports to the Customer Unit General Manager.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Maintains a minimum revenue accountability (a personal sales quota – not a team quota) equivalent to at least US$2M in value-add.
• Acts as the strategic business interface for several accounts on a global basis.
• Accountable for understanding the customer's overall strategy and direction in the 1-5 year timeframe.
• Develops the strategies and tactics (including pricing strategies) which Celestica will use to win, protect and grow business with the customer.
• Develops customer presentations and proposals.
• Provides direction, guidance and support to the Sales and Operations teams in order to ensure alignment with the strategy and execution of the tactics developed for the account.
• Conducts contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.
• Ensures that all RFQ responses & proposals are complete, accurate, on-time & consistent with the overall account strategy.
• Represents Celestica’s overall business interests.
• Actively manages customer perceptions.
• Advises on execution of contract terms and conditions.
• Performs analysis, qualification and determines new opportunities.
• Coordinates all strategic account activities globally.
• Manages/coaches/mentors direct reports.
  
  

• Demonstrated ability as a top-performing sales professional or sales team manager
• Strong business management skills.
• High level of business acumen.
• Strong time management skills and multi-tasking skills are a requirement.
• Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.
• High degree of computer literacy, with proficiency in Microsoft Office applications
• Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority, and developing complex account strategies is critical.
• HR/team management skills necessary to manage a team of direct reports
  
  

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Frequent overnight travel may be required (25-50%) domestic and international
• Duties of this position may require working very long hours for months at a time.
  
  

• Eleven to Fourteen years of applicable experience, including a minimum of 4 years of field sales experience and a minimum of 2 years business development/management experience.
• Prior Sales Management experience is desirable.
  
  

• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by geography
  
  

• Seniority level Director

• Employment type Full-time

• Job function Sales and Business Development
• Industries Manufacturing

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Provides direct and indirect supervision to 2 or more subordinate employees performing diverse roles within the Business Development organization. Accountable for projects or programs on a multi-functional and global basis. Work is guided by broad company objectives and corporate policy and requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and develops the strategies and tactics to accomplish those goals. Establishes long-term plans/objectives and recommends changes to policies. Manages department budgets. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. Provides direct supervision to others and coordinates the activities of a portion of the global Business Development organization, with responsibility for results in terms of costs, methods, and employees. Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers’ salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts. This role reports to the Customer Unit General Manager.

Performs tasks such as, but not limited to, the following:

• Maintains a minimum revenue accountability (a personal sales quota – not a team quota) equivalent to at least US$2M in value-add.
• Acts as the strategic business interface for several accounts on a global basis.
• Accountable for understanding the customer's overall strategy and direction in the 1-5 year timeframe.
• Develops the strategies and tactics (including pricing strategies) which Celestica will use to win, protect and grow business with the customer.
• Develops customer presentations and proposals.
• Provides direction, guidance and support to the Sales and Operations teams in order to ensure alignment with the strategy and execution of the tactics developed for the account.
• Conducts contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.
• Ensures that all RFQ responses & proposals are complete, accurate, on-time & consistent with the overall account strategy.
• Represents Celestica’s overall business interests.
• Actively manages customer perceptions.
• Advises on execution of contract terms and conditions.
• Performs analysis, qualification and determines new opportunities.
• Coordinates all strategic account activities globally.
• Demonstrated ability as a top-performing sales professional or sales team manager
• Strong business management skills.
• High level of business acumen.
• Strong time management skills and multi-tasking skills are a requirement.
• Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.
• High degree of computer literacy, with proficiency in Microsoft Office applications
• Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority, and developing complex account strategies is critical.
• HR/team management skills necessary to manage a team of direct reports

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Frequent overnight travel may be required (25-50%) domestic and international
• Duties of this position may require working very long hours for months at a time.

• Eleven to Fourteen years of applicable experience, including a minimum of 4 years of field sales experience and a minimum of 2 years business development/management experience.

• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by geography

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Senior Manager / Director - Key Account Management & Business Development (Semiconductor Equipment)

Join to apply for the Senior Manager / Director - Key Account Management & Business Development (Semiconductor Equipment) role at Celestica

Senior Manager / Director - Key Account Management & Business Development (Semiconductor Equipment)

Join to apply for the Senior Manager / Director - Key Account Management & Business Development (Semiconductor Equipment) role at Celestica

Get AI-powered advice on this job and more exclusive features.

Summary
Provides direct and indirect supervision to 2 or more subordinate employees performing diverse roles within the Business Development organization. Accountable for projects or programs on a multi-functional and global basis. Work is guided by broad company objectives and corporate policy and requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and develops the strategies and tactics to accomplish those goals. Establishes long-term plans/objectives and recommends changes to policies. Manages department budgets. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. Provides direct supervision to others and coordinates the activities of a portion of the global Business Development organization, with responsibility for results in terms of costs, methods, and employees. Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers’ salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts. This role reports to the Customer Unit General Manager.

Req ID:
Remote Position: Yes
Region: Asia
Country: Singapore
State/Province: Singapore
City: Singapore
Summary
Provides direct and indirect supervision to 2 or more subordinate employees performing diverse roles within the Business Development organization. Accountable for projects or programs on a multi-functional and global basis. Work is guided by broad company objectives and corporate policy and requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and develops the strategies and tactics to accomplish those goals. Establishes long-term plans/objectives and recommends changes to policies. Manages department budgets. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. Provides direct supervision to others and coordinates the activities of a portion of the global Business Development organization, with responsibility for results in terms of costs, methods, and employees. Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers’ salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts. This role reports to the Customer Unit General Manager.
Detailed Description
Performs tasks such as, but not limited to, the following:

• Maintains a minimum revenue accountability (a personal sales quota – not a team quota) equivalent to at least US$2M in value-add.
• Acts as the strategic business interface for several accounts on a global basis.
• Accountable for understanding the customer's overall strategy and direction in the 1-5 year timeframe.
• Develops the strategies and tactics (including pricing strategies) which Celestica will use to win, protect and grow business with the customer.
• Develops customer presentations and proposals.
• Provides direction, guidance and support to the Sales and Operations teams in order to ensure alignment with the strategy and execution of the tactics developed for the account.
• Conducts contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.
• Ensures that all RFQ responses & proposals are complete, accurate, on-time & consistent with the overall account strategy.
• Represents Celestica’s overall business interests.
• Actively manages customer perceptions.
• Advises on execution of contract terms and conditions.
• Performs analysis, qualification and determines new opportunities.
• Coordinates all strategic account activities globally.
• Manages/coaches/mentors direct reports.
  

• Demonstrated ability as a top-performing sales professional or sales team manager
• Strong business management skills.
• High level of business acumen.
• Strong time management skills and multi-tasking skills are a requirement.
• Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.
• High degree of computer literacy, with proficiency in Microsoft Office applications
• Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority, and developing complex account strategies is critical.
• HR/team management skills necessary to manage a team of direct reports
  

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Frequent overnight travel may be required (25-50%) domestic and international
• Duties of this position may require working very long hours for months at a time.
  

• Eleven to Fourteen years of applicable experience, including a minimum of 4 years of field sales experience and a minimum of 2 years business development/management experience.
• Prior Sales Management experience is desirable.
  

• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by geography
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

Referrals increase your chances of interviewing at Celestica by 2x

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Senior Manager / Director - Key Account Management & Business Development (Semiconductor Equipment)

Provides direct and indirect supervision to 2 or more subordinate employees performing diverse roles within the Business Development organization. Accountable for projects or programs on a multi-functional and global basis. Work is guided by broad company objectives and corporate policy and requires developing solutions, precedents, and/or policies. Receives assignments in the form of objectives and develops the strategies and tactics to accomplish those goals. Establishes long-term plans/objectives and recommends changes to policies. Manages department budgets. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. Provides direct supervision to others and coordinates the activities of a portion of the global Business Development organization, with responsibility for results in terms of costs, methods, and employees. Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Provides final approval for subordinate managers’ salary and performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts. This role reports to the Customer Unit General Manager.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Maintains a minimum revenue accountability (a personal sales quota – not a team quota) equivalent to at least US$2M in value-add.
• Acts as the strategic business interface for several accounts on a global basis.
• Accountable for understanding the customer's overall strategy and direction in the 1-5 year timeframe.
• Develops the strategies and tactics (including pricing strategies) which Celestica will use to win, protect and grow business with the customer.
• Develops customer presentations and proposals.
• Provides direction, guidance and support to the Sales and Operations teams in order to ensure alignment with the strategy and execution of the tactics developed for the account.
• Conducts contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.
• Ensures that all RFQ responses & proposals are complete, accurate, on-time & consistent with the overall account strategy.
• Represents Celestica’s overall business interests.
• Actively manages customer perceptions.
• Advises on execution of contract terms and conditions.
• Performs analysis, qualification and determines new opportunities.
• Coordinates all strategic account activities globally.
• Demonstrated ability as a top-performing sales professional or sales team manager
• Strong business management skills.
• High level of business acumen.
• Strong time management skills and multi-tasking skills are a requirement.
• Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.
• High degree of computer literacy, with proficiency in Microsoft Office applications
• Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority, and developing complex account strategies is critical.
• HR/team management skills necessary to manage a team of direct reports

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Frequent overnight travel may be required (25-50%) domestic and international
• Duties of this position may require working very long hours for months at a time.

Typical Experience

• Eleven to Fourteen years of applicable experience, including a minimum of 4 years of field sales experience and a minimum of 2 years business development/management experience.

Typical Education

• Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.