52 Client Management jobs in Singapore

Join to apply for the Client Management Director role at The Cigna Group

Join to apply for the Client Management Director role at The Cigna Group

Critical Tasks And Expected Contributions/Results

• Utilize market insight, in-depth professional knowledge, and experience to set departmental goals which align with functional strategy.
• Manage the client management team’s delivery of strategic and tactical goals
• Partner with sales to maximize new business, cross-sell, and upsell opportunities
• Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts.
• Develop strategic relationships with external partners and clients to support the continued growth of the Singapore business
• Champion the needs of our clients whilst balancing business needs by developing ideas, and solutions based on customers’ strategic goals, in alignment with product value proposition and business strategy.
• Create a proactive and value adding client management model
• Ensures that systems and processes are in place to meet the needs of internal and external clients.
• Liaise with key internal functions to drive financial results and achieve high customer satisfaction through ‘client facing’ projects that includes satisfaction surveys, product development and service operations enhancements.
• Meet persistency and rate action/EVA goals across the portfolios
• Ensures maximum effectiveness of internal processes, communication and guarantees optimum service
• Ensures the Business Services team that supports the Client Management team is efficient, productive, and providing support in all aspects of account acquisition and maintenance.
• Ad hoc duties as the need arises.
  
  

• Post pandemic, market environment has become more dynamic than before. This is especially so for the Health Insurance segment where affordability is a key focus for corporates and individual clients.
  
  

• Vertical and adjacent career development within Cigna Group of businesses globally.
• Potential for succession planning into leading larger and more complex team structures
  
  

• Bachelor degree or graduate degree in business or financial discipline
• 15+ years of working experience working in a sales or client management leadership role
• Excellent market knowledge, network, and insight in the healthcare and insurance industry
• Sales/Health Insurance or Brokerage background preferred
• Proven track record in excellent client management
• Ability to negotiate and work with different levels of stakeholders
• Solid knowledge of basic Microsoft Office application.
• Used to meeting tight deadlines and managing priorities (working under pressure)
  
  

• Excellent communication skills, both written and spoken
• Influencing and negotiating
• Excellent multi-tasking skill and the ability to prioritise
• Leadership skill. Ability to motivate team members and bring the team together
• Takes ownership and drives for results with speed and purpose
• Strong ethics
  
  

• Seniority level Director

• Employment type Full-time

• Job function Sales and Business Development
• Industries Hospitals and Health Care

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Duties and Responsibilities:

● Provides day to day support of clients’ activities including invoicing and accounts receivables related duties

● Maintains & completes the onboarding process with new clients

● Maintains and updates customer databases, including customer particulars changes and any exceptional requirements

● Creates reports regarding current status of customer account as requested

● Provides relationship management by conducting regular client reviews

● Active communication with important key stakeholders – Sales Team & Development Team

● Maintains and understand key processes and control requirement for all Cynopsis Solutions Product

● Provides Business Continuity Planning and support

● Understands the lifecycle of a product defined by Cynopsis Solutions

● Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction

● Keep abreast on Cynopsis development and advise customers accordingly

● Ensure all customers’ request and actions are followed up diligently and on time

● Provides quality service and customer satisfaction in all aspects of work

● Performs other related duties as assigned

Pre-Requisites:

● Diploma / Degree in any field

● Fresh Graduates are welcome to apply

● Excellent communication & interpersonal skills

● IT skills/programming knowledge is a plus

● Positive Attitude

● A Go-Getter person

● Strong ability to connect with people and teamwork

Critical Tasks and Expected Contributions/Results:

• Utilize market insight, in-depth professional knowledge, and experience to set departmental goals which align with functional strategy.

• Manage the client management team’s delivery of strategic and tactical goals

• Partner with sales to maximize new business, cross-sell, and upsell opportunities

• Responsible for growing membership within existing accounts and for directly managing business relationships with client accounts.

• Develop strategic relationships with external partners and clients to support the continued growth of the Singapore business

• Champion the needs of our clients whilst balancing business needs by developing ideas, and solutions based on customers’ strategic goals, in alignment with product value proposition and business strategy.

• Create a proactive and value adding client management model

• Ensures that systems and processes are in place to meet the needs of internal and external clients.

• Liaise with key internal functions to drive financial results and achieve high customer satisfaction through ‘client facing’ projects that includes satisfaction surveys, product development and service operations enhancements.

• Meet persistency and rate action/EVA goals across the portfolios

• Ensures maximum effectiveness of internal processes, communication and guarantees optimum service

• Ensures the Business Services team that supports the Client Management team is efficient, productive, and providing support in all aspects of account acquisition and maintenance.

• Ad hoc duties as the need arises.

Key Challenges/Anticipated Changes in Environment:

• Post pandemic, market environment has become more dynamic than before. This is especially so for the Health Insurance segment where affordability is a key focus for corporates and individual clients.

Developmental Value of Position:

• Vertical and adjacent career development within Cigna Group of businesses globally.

• Potential for succession planning into leading larger and more complex team structures

Experience/Knowledge, Education and Other Requirements:

• Bachelor degree or graduate degree in business or financial discipline

• 15+ years of working experience working in a sales or client management leadership role

• Excellent market knowledge, network, and insight in the healthcare and insurance industry

• Sales/Health Insurance or Brokerage background preferred

• Proven track record in excellent client management

• Ability to negotiate and work with different levels of stakeholders

• Solid knowledge of basic Microsoft Office application.

• Used to meeting tight deadlines and managing priorities (working under pressure)

Personal Competencies Required:

• Excellent communication skills, both written and spoken

• Influencing and negotiating

• Excellent multi-tasking skill and the ability to prioritise

• Leadership skill. Ability to motivate team members and bring the team together

• Takes ownership and drives for results with speed and purpose

• Strong ethics

About The Cigna Group

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• Performing activities across the Client Management processes including but not limited to client onboarding, client due diligence and other related activities.
• Delivering on assigned tasks in a consistently in a timely manner with emphasis on first-time-right
• Working closely with our offshore execution teams to improve overall quality of cases
• Achieving excellence in service against agreed service and delivery standards
• Providing insight and suggestions for process improvements and identifying opportunities for streamlining and automation.

ROLE RESPONSIBILITIES

• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
• Ensure uniform approach towards implementation of Global CMT Model and adherence to DOIs
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Provide onboarding and client due diligence support for the deals for clients in the Singapore Corporate & Investment Banking (“CIB”) portfolio
• Provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Develop and maintain rapport with business stakeholders e.g. Relationship and client managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
• Adhere to first-time-right principles
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
• Undertake ad-hoc duties and when delegated by Line Manager and Country Head of CM
• Perform all relevant onboarding processes
• Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Respond and clear queries from Makers / Checkers / Specialists / Business CRM on a timely manner
• Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
• Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
• Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
• Provide support for other client due diligence related activities
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all CMT-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Ensure strong due diligence on document safekeeping and data confidentiality
• Ensure correctness of documentation prior to any dispensation from the Bank
• Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
• Highlight significant issues/errors to team leader
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the (Malaysia / Ops / Client Management/CET) to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills & Experience

• 3+ years experience in corporate banking or other relevant environment
• English and/or local language skills as relevant to country requirements
• Previous experience related to Anti-Money Laundering (AML) / client due diligence (CDD) / know your customer (KYC) policies and processes
• Exceptional collaboration skills and ability to work effectively in a team
• Excellent communication skills – verbal and written with ability to engage effectively with stakeholders at all levels both internal and external
• Strong ability to problem solve
• Demonstrated ability to work under pressure, operate with a sense of urgency and deliver to tight deadlines
• Well organised with strong ability to prioritise effectively
• Client focused mindset with demonstrated success in building strong client relationships and/or engaging and servicing clients effectively
• Strong understanding of client delivery processes and adherence to standards and controls

Qualification

• Bachelor degree in Banking or Finance preferred.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Onboarding (CDD and Regulatory Onboarding)
• Enablement (Account Opening & Channels Activation)
• Servicing (Static Data Maintenance, Offboarding)

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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LinkedIn

**Job Title:** Client Management Leader

We are seeking a seasoned professional to lead our client management efforts. As a key member of our team, you will be responsible for onboarding prospective investors and building strong relationships with them.

• Collaborate with the portfolio manager and distribution team to onboard new investors and develop pitchbooks that effectively communicate our investment opportunities.
• Drive investor due diligence and address responses to investor queries in a timely and professional manner.
• Identify opportunities to develop new products and expand our relationships with existing investors.
• Partner with the fund structuring team to close off capital commitments and subscription documents.
• Augment our distribution capabilities through engagement and management of placement agents and other distribution partners globally.

Requirements:

• Minimum 8-10 years of relevant experience working with private funds and a deep understanding of the alternative asset management industry.
• Strong academic qualifications and a strong project management skillset.
• Excellent written and oral communication and presentation skills, as well as a strong ability to interact well across different functions and levels.

This is a unique opportunity to join a dynamic team and contribute to the growth and success of our organization. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

Plover is a growing travel and technology provider serving travel management companies (TMC) and travel agencies across Asia and Japan. We provide SaaS solutions in business travel and productivity. In addition, our Group operates one of the leading TMCs in Singapore ( We are backed by strong global investors, and led by proven professionals from global TMC and technology companies. Learn more about us at

We are looking to grow our client management team with strong dynamic individuals.

Key deliverables include:

· Partnering our sales team to onboard and implement new clients.

· Nurturing strong client relationships to manage client issues, retention and growth.

· Identifying and driving cross-selling opportunities within client organizations.

· Conducting regular business reviews to value add and optimize clients' travel programs.

· Supporting the sourcing of air and land arrangements for meeting & incentive groups.

A perfect match profile would include:

· Self-starter with good communication skills.

· Good track record in client management in the corporate / enterprise space.

· Experience in travel, hospitality, business or IT services industry is a plus.

· Possesses a diploma or degree with at least 1-2 years of working experience

· Familiarity with Salesforce CRM is a plus.

If you are motivated for success and looking to work in a fast-paced environment, we invite you to email your CV to Please include your current, expected salary and availability in your submission. All applications will be held in strict confidence.

About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.com

Job Scope:

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support roles are highly preferred.
• Exceptional multitasking and time management abilities.
• A distinctive personality and a great sense of humor will be highly valued.
• Fresh graduates are encouraged to apply

Are you a go-getter with a passion for sales and results? Do you love building relationships and helping clients achieve their goals? If so, we want to hear from you

We are looking for a highly motivated and experienced Client Management Executive (CME) to join us on our mission to save lives through education . The CME will be responsible for overseeing the efficient operation of courses and maintaining strong client relationships.

In this role, you will be responsible for:

• Handling sales inquiries and course-related questions from clients.
• Cultivating and maintaining strong client relationships, both with corporate and individual clients.
• Meeting client response and follow-up targets to ensure a high level of customer satisfaction.
• Facilitating and scheduling course registrations, ensuring smooth enrolment processes.
• Providing funding advice to clients and assisting in the submission of funding applications where applicable.
• Coordinating the allocation of trainers for courses, ensuring effective utilization of resources.
• Preparing and sending invoices to clients for course fees.
• Ensuring that clients receive course certificates in a timely manner.
• Take part in any relevant corrective and preventive action.
• Any other work improvement tasks.
• Able to meet assigned Key Performance Indicators.
• Perform other ad hoc tasks assigned
• 1-year contract, subject to extension based on performance

If you are looking for a challenging and rewarding career opportunity, this is the role for you

What you will get:

• A competitive salary and benefits package.
• The opportunity to work with a team of talented and passionate professionals.
• A chance to make a real difference in the lives of our clients.
• The opportunity to grow and develop your skills.

What we are looking for:

• Excellent client relationship management skills.
• Proven experience in dealing with both corporate and individual clients.
• Effective time management and organizational skills to handle multiple tasks efficiently.
• Strong communication skills, both written and verbal, with the ability to engage effectively at all levels.
• Familiarity with SSG training fund schemes is a plus.

If you are ready to take your career to the next level, apply today