571 Baker Hughes jobs in Singapore

Technical Support

Singapore, Singapore RV MANPOWER PTE. LTD.

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Job Description

Be part of a company that champions service excellence, sustainability, and innovation. With over 30 years of industry experience and a strong culture grounded in integrity and proven best practices, we're committed to creating an environment where you are empowered to grow, take initiative, and make a real impact.

We are looking for a motivated Technical Support to join our team. In this hands-on role you'll be the first point of contact for end-user technical support, assisting in maintaining the company's IT infrastructure and ensuring smooth day-to-day operations. This is a great opportunity for someone looking to build a career in IT with exposure to a variety of technologies and real-world troubleshooting experience.

What You'll Be Doing
  • Troubleshoot hardware and software issues via on-site visits or remote access.
  • Monitor and update IT support tickets, ensuring timely communication and resolution.
  • Escalate unresolved issues to relevant technical teams and follow up with users.
  • Maintain and update the IT asset inventory.
  • Assist with staff onboarding/offboarding, including account creation, device setup, and basic IT training.
  • Help configure and maintain VPN access, LAN/Wi-Fi networks, and shared printers.
  • Perform PC imaging, installation, migration, and configuration tasks.
  • Support meeting room setup, including AV equipment monitoring and maintenance.
  • Install, configure, and maintain desktops, laptops, printers, and other IT hardware.
What We're Looking For
  • Candidate must possess either NITEC/Diploma/in IT or equivalent studies.
  • 1-2 years' experience in relevant role in the following will be added value.
  • Experience and knowledgeable on MS office, Windows OS, macOS & M365 etc.
  • Understanding of basic LAN/WAN and Active Directory is beneficial.
  • Ability to travel to the client's location or provide support via remote access when needed.
  • Strong problem-solving skills and a customer service-oriented mindset.
  • Good communication and interpersonal skills.
  • Able to work independently and as part of a team.
What You'll Gain
  • On-the-job training and mentorship from experienced IT professionals.
  • Exposure to a wide range of IT tools, systems, and support practices.
  • A collaborative and supportive workplace culture.
*Only shortlisted applicants will be notified. Salary will be commensurate with experience and ability to perform.
This advertiser has chosen not to accept applicants from your region.

Technical Support

Singapore, Singapore AVENSYS CONSULTING PTE. LTD.

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Job Description

About Company

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Job description

We are hiring for our Banking client.

Work Location - Changi Business Park

Mandatory Skills
  • Recent experience in working with Java J2EE applications
  • Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
  • Experience in programming languages such as JAVA/J2EE.
  • Experience in Unix commands , SQL queries
  • Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
  • Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
  • Exposure to banking industry is a plus
  • Dynamic individual with thirst to learn
  • Strong team player with excellent inter-personal skills
  • Ownership oriented and ability to meet SLAs with no compromise on the quality of the work
Requirements
  • Must have Diploma/Degree in IT or Computer Science
  • Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
  • Need to have eagerness to learn and perform with commitment
Preferred Skills --- Intermediate knowledge and hands-on experiences in SQL and Linux

Kindly take note of the following details for shift work
  1. Shift Timing
    1. Morning shift 6am to 3pm
    2. General shift 9am to 6pm.
    3. Afternoon shift 2pm to 11pm
    4. Night shift 10pm to 7am.
  2. Need to support including night shift, weekends and public holidays
WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Nitesh

Avensys Consulting Pte Ltd

EA License: 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
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Technical Support

Singapore, Singapore RV MANPOWER PTE. LTD.

Posted today

Job Viewed

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Job Description

Roles & Responsibilities

Be part of a company that champions service excellence, sustainability, and innovation. With over 30 years of industry experience and a strong culture grounded in integrity and proven best practices, we're committed to creating an environment where you are empowered to grow, take initiative, and make a real impact.

We are looking for a motivated Technical Support to join our team. In this hands-on role you'll be the first point of contact for end-user technical support, assisting in maintaining the company's IT infrastructure and ensuring smooth day-to-day operations. This is a great opportunity for someone looking to build a career in IT with exposure to a variety of technologies and real-world troubleshooting experience.

What You'll Be Doing
  • Troubleshoot hardware and software issues via on-site visits or remote access.
  • Monitor and update IT support tickets, ensuring timely communication and resolution.
  • Escalate unresolved issues to relevant technical teams and follow up with users.
  • Maintain and update the IT asset inventory.
  • Assist with staff onboarding/offboarding, including account creation, device setup, and basic IT training.
  • Help configure and maintain VPN access, LAN/Wi-Fi networks, and shared printers.
  • Perform PC imaging, installation, migration, and configuration tasks.
  • Support meeting room setup, including AV equipment monitoring and maintenance.
  • Install, configure, and maintain desktops, laptops, printers, and other IT hardware.
What We're Looking For
  • Candidate must possess either NITEC/Diploma/in IT or equivalent studies.
  • 1-2 years' experience in relevant role in the following will be added value.
  • Experience and knowledgeable on MS office, Windows OS, macOS & M365 etc.
  • Understanding of basic LAN/WAN and Active Directory is beneficial.
  • Ability to travel to the client's location or provide support via remote access when needed.
  • Strong problem-solving skills and a customer service-oriented mindset.
  • Good communication and interpersonal skills.
  • Able to work independently and as part of a team.
What You'll Gain
  • On-the-job training and mentorship from experienced IT professionals.
  • Exposure to a wide range of IT tools, systems, and support practices.
  • A collaborative and supportive workplace culture.

*Only shortlisted applicants will be notified. Salary will be commensurate with experience and ability to perform.

Tell employers what skills you have

Troubleshooting
Microsoft Office
Laptops
Interpersonal Skills
Computer Hardware
Service Level
MS Office
Networking
Windows
Team Player
Customer Service
This advertiser has chosen not to accept applicants from your region.

Technical Support

Singapore, Singapore AVENSYS CONSULTING PTE. LTD.

Posted today

Job Viewed

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Job Description

Roles & Responsibilities

About Company

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Job description

We are hiring for our Banking client.

Work Location – Changi Business Park

Mandatory Skills

  • Recent experience in working with Java J2EE applications
  • Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
  • Experience in programming languages such as JAVA/J2EE.
  • Experience in Unix commands , SQL queries
  • Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
  • Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
  • Exposure to banking industry is a plus
  • Dynamic individual with thirst to learn
  • Strong team player with excellent inter-personal skills
  • Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

  • Must have Diploma/Degree in IT or Computer Science
  • Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
  • Need to have eagerness to learn and perform with commitment

Preferred Skills --- Intermediate knowledge and hands-on experiences in SQL and Linux

Kindly take note of the following details for shift work

  1. Shift Timing
    1. Morning shift 6am to 3pm
    2. General shift 9am to 6pm.
    3. Afternoon shift 2pm to 11pm
    4. Night shift 10pm to 7am.
  2. Need to support including night shift, weekends and public holidays

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online.

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Nitesh

Avensys Consulting Pte Ltd

EA License: 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Tell employers what skills you have

Ubuntu Linux
MSSQL
Process Automation
UNIX scripting
Healthcare
MySQL
Unix
Information Technology
MariaDB
SQL Query
RedHat Linux
Red Hat Linux
SQL
Application Support
Linux Server
Web Applications
MS SQL
Scheduling
Linux
J2EE
This advertiser has chosen not to accept applicants from your region.

Technical Support

Singapore, Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.

Posted today

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Job Description

Roles & Responsibilities

(Job ID: 994105)

Responsibilities:

Technical Support (40%)

  • Build strong customer relationships and resolve technical issues effectively.
  • Provide technical advice, reports, and support based on monitoring data.
  • Analyze system performance and recommend improvements.
  • Assist with aftermarket sales opportunities.

Maintenance Coordination (40%)

  • Plan and support both scheduled and emergency maintenance activities.
  • Liaise with internal teams and vendors to ensure smooth maintenance execution.
  • Travel to sites for hands-on technical advisory support.

Troubleshooting and Root Cause Analysis (20%)

  • Provide urgent on-site troubleshooting during plant emergencies.
  • Lead root cause investigations and provide clear technical reports.
  • Collaborate with engineering teams to resolve issues.

Requirements:

  • Diploma/Degree in a relevant engineering or technical field
  • 5 - 8 years of experience with turbines or large rotating machinery
  • Strong customer-facing experience and hands-on troubleshooting skills
  • Able to travel overseas if required
  • Familiarity with turbine systems, generators, control systems is a plus

To apply, kindly send your updated resume to

We are regret that only shortlisted candidate will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

EA Licence No.: 07C5771

EA Personnel Reg. No.: R24122504

EA Personnel Name: Edmund Ting Chao Siong

Tell employers what skills you have

Sales
Field Service
Troubleshooting
Microsoft Office
Turbines
Customerfacing
Customer Relationships
Root Cause Analysis
Technical Advisory
PLC
Team Player
Microsoft Word
Commissioning
Technical Support
This advertiser has chosen not to accept applicants from your region.

Technical Support

Singapore, Singapore CONVERGINT SINGAPORE PTE. LTD.

Posted today

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Job Description

Roles & Responsibilities

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

  • Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
  • Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
  • Project management, testing, commissioning and troubleshooting

Quotation & Configuration Check

  • Ensure all the system configuration and quotes are accurate for SEA region.
  • Provide technical training for SEA sales team and technical team.
  • Provide after sales technical support (project/CS) if any PM/engineer needs help.
  • Provide T&C support for SEA projects.

On site client training

  • Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
  • Prepare customer training materials and deliver professional customer training.
  • Attend internal training, improve skills.

Requirements

  • Min 5 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
  • Basic IT knowledge in security hardware, network and database.
  • Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
  • Candidates with technical presales background will be an advantage.
  • Good communication and coordination skills.
  • Client service oriented and quick learner.
Tell employers what skills you have

Troubleshooting
Hardware
Technical Presales
Presales
Technical Presentation
Access Control
CCTV
System Design
Technical Training
Project Management
Revolution
Technical Presentations
Customer Satisfaction
Service Excellence
Pricing
Commissioning
Technical Support
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Technical Support Specialist

Singapore, Singapore MNJ Software

Posted today

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Job Description

workfromhome
    Energize your career by joining MNJ SOFTWARE, one of Information Technology's fastest-growing companies. At MNJ SOFTWARE, we are dedicated to providing you with the opportunity to make a real impact and help people. As a leading IT services, business solutions, and outsourcing organization, MNJ SOFTWARE is committed to delivering tangible results to global businesses, ensuring a level of certainty unmatched by any other firm.We are currently seeking talented individuals to join our team on our journey to establish a best-in-class organization that drives real results for our clients. As a Technical Support Specialist at MNJ SOFTWARE, you will play a key role in the design, development, and implementation of architectural deliverables for custom projects and products. This position involves close collaboration with leads, testers, customers, project/product managers, and designers.Key Responsibilities:- Solve customers" technology issues and communicate effectively via a ticketing system (email).- Install, configure, maintain, and troubleshoot errors for content management systems such as WordPress, Drupal, Joomla, etc.- Review email logs, diagnose errors, and resolve issues promptly.- Troubleshoot slow or non-loading websites.- Manage migrations from external providers to our servers, ensuring successful completion with no errors.- Utilize cPanel scripts to adjust settings or rectify account issues.- Provide customers with exceptional service to deliver a WOW! experience.Qualifications:- Bachelor's degree in Business, Marketing, or a related discipline.- 2-6 years of experience in the web hosting industry.- Proficient in cPanel, SSH, command-line operations, DNS, Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc.- Driven to excel with a proven track record of excellence.Personal Attributes:- Analytical mindset with strong problem-solving skills.- Independent thinker who can work effectively in a team environment.Schedule:- Full-time position requiring flexibility to work any of our 9-hour shift schedules during our business hours (6am - 10pm IST) or (6pm to 6am IST).- Occasional overtime may be necessary based on business needs (unpaid).Location:- Remote position, work from home.Certification:- Optional.Competencies:- Professionalism in office and administrative support.- Commitment to gender equality and teamwork.- Effective planning and organizing skills.Assessment:- Evaluation of qualified candidates may include aptitude tests, technical tests, interviews, and a medical health checkup.Language:- Fluency in oral and written English is required.Note:- No fee is charged at any stage of the recruitment process.- MNJ SOFTWARE is an equal opportunity employer with a commitment to diversity and gender equality.Join MNJ SOFTWARE and be part of a dynamic team dedicated to delivering exceptional IT services and solutions to global businesses.,

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Technical Support Engineer

Singapore, Singapore OneSignal, Inc.

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Job Description

workfromhome

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering billions of messages daily.

1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate . We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

About The Team:

We pride ourselves on being the best-in-class customer messaging and SaaS provider for large-scale websites and mobile apps and we continue to make drastic improvements to our service giving us huge advantages over our competition. Providing a delightful support experience for every customer (either large or small, experienced or beginners) is a key part of our ongoing success. We believe support is more than simply answering questions -- it's also a way to better understand the needs of our clients and to find ways to make our service easier to use. The technical nature of the questions we receive and the opportunities to improve OneSignal's dashboard and SDKs means we constantly get to learn and apply new technologies each day.

In partnership with Piloto Asia Pte Ltd, we are hiring our a Technical Support Engineer in Singapore to better provide support for our APAC customers.

What You'll Do:
  • Answer technical support questions via email messaging tools and chat
  • Help customers set up the OneSignal Web and Mobile SDKs including for Android, iOS, React Native, Ionic, Cordova, Flutter, .NET, Unity
  • Work with customers to troubleshoot and debug general and technical issues
  • Test endpoints of the REST API
  • Evaluate crash logs and stack traces to help solve customer issues
  • Collaborate with SDK stakeholders to patch bugs and ship updates
  • Respond to OneSignal Wordpress and Github issues
  • Maintain OneSignal’s knowledge base and create and maintain technical documentation and video tutorials for new products and features
  • Build and maintaining OneSignal’s example code and projects
  • Help with OneSignal demos and customer onboarding
  • Be the voice of our customers, and work closely with OneSignal’s product and engineering teams to share customer feedback and make recommendations to improve the product
  • Help to drive positive reviews on G2 and other review platforms
  • Train customers on product enablement to improve overall customer retention
What You'll Bring:
  • Experience in technology and programming
  • Enjoyment working with customers via video calls, e-mail, and chat
  • Patience and integrity working with customers from all over the world (~70% of our customers are international)
  • Strong interpersonal and customer support skills
  • Strong written and verbal communication skills
  • Business-level proficiency in English and Mandarin
Qualities we look for:
  • Friendliness & Empathy
  • Accountability & Collaboration
  • Proactiveness & Urgency
  • Growth Mindset & Love of Learning

In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

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Technical Support Engineer

Singapore, Singapore ECL Kontor

Posted today

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Job Description

At Paradigm, we are changing the future of finance! By joining us at this early stage, you’ll be building cutting-edge, distributed financial service infrastructure that will reshape financial services across CeFi and DeFi markets.

About Paradigm

  • Paradigm is a zero-fee, institutional liquidity network for derivatives traders across CeFi and DeFi.
  • We provide unified access to multi-asset, multi-protocol liquidity on demand without compromising on execution preferences, costs, and immediacy.
  • We’ve built the largest network of institutional counterparties in crypto, with over 1000 institutional clients trading over $10 B per month.
  • We are a diverse, global team led by our organizational principles and united by our mission to bring on-demand liquidity for traders, anytime and anywhere, without compromises. We also strive to ship faster than anyone else in the industry!
  • We are backed by the best traders and investors in the space, including Jump Capital, Genesis Trading, Dragonfly Capital, QCP Capital, Optiver US, IMC, GSR Markets, Akuna Capital, Fidelity Digital Assets CMT Digital, Goldentree Asset Management, Amber Group, OK Group, Bybit Fintech, and CoinShares.

Your mission

You'll bridge the complex world of decentralized trading with our users' needs. You'll deliver expert technical guidance, collaborate with our development team to resolve issues, and help shape our support infrastructure. This role offers continuous growth opportunities in both defi and customer experience.

What You’ll Do

  • User Interaction Support : Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.
  • Tier 1 Support: Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users escalating when needed.
  • Advanced Troubleshooting: Use different tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs in order to escalate to engineering.
  • Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
  • Documentation: Contribute to both internal and external documentation based on feedback from users, feature changes or updates, and knowledge acquired.

What You Bring

  • Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client-facing role.
  • Technical Proficiencies: Experience with Datadog, Grafana, and other observability tools as well as notions of SQL and Python or other scripting languages.
  • Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.
  • On-call Availability: Willingness to be on-call, including occasional weekends.
  • GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
  • API Mastery: Proven experience with API integration and support along with tooling to help debug them such as Postman.

Nice to Have

  • Coding Knowledge: Ability to code in Python, Go, or another common programming language.
  • Crypto Knowledge: Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.
  • Automation and Scripting: Skills in writing scripts or building tooling on automation platforms.
  • Certifications: Any Datadog certification is a plus.

Benefits

  • Competitive Pay: Top-tier compensation in the industry.
  • Generous PTO: Unlimited vacation.
  • Full Benefits: Comprehensive packages tailored by country.
  • Technology & Learning Allowances: 3,500 USD for your first-year setup, $,000 USD refresh every 2 years, plus 1,000 USD annually for learning and development.

Paradigm is an equal opportunity employer.

Apply for this job

* indicates a required field

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Technical Support Engineer

Singapore, Singapore Paradigm

Posted today

Job Viewed

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Job Description

Get AI-powered advice on this job and more exclusive features.

At Paradigm, we are changing the future of finance! By joining us at this early stage, you’ll be building cutting-edge, distributed financial service infrastructure that will reshape financial services across CeFi and DeFi markets.

About Paradigm
  • Paradigm is a zero-fee, institutional liquidity network for derivatives traders across CeFi and DeFi.
  • We provide unified access to multi-asset, multi-protocol liquidity on demand without compromising on execution preferences, costs, and immediacy.
  • We’ve built the largest network of institutional counterparties in crypto, with over 1000 institutional clients trading over $10 B per month.
  • We are a diverse, global team led by our organizational principles and united by our mission to bring on-demand liquidity for traders, anytime and anywhere, without compromises. We also strive to ship faster than anyone else in the industry!
  • We are backed by the best traders and investors in the space, including Jump Capital, Genesis Trading, Dragonfly Capital, QCP Capital, Optiver US, IMC, GSR Markets, Akuna Capital, Fidelity Digital Assets CMT Digital, Goldentree Asset Management, Amber Group, OK Group, Bybit Fintech, and CoinShares.
Your mission

You'll bridge the complex world of decentralized trading with our users' needs. You'll deliver expert technical guidance, collaborate with our development team to resolve issues, and help shape our support infrastructure. This role offers continuous growth opportunities in both defi and customer experience.

What You’ll Do
  • User Interaction Support: Serve as the primary technical contact for users in public channels, handling a variety of questions on our trading platforms.
  • Tier 1 Support: Act as the first contact for customers who reach out via our ticketing system to triage and respond to issues reported by users escalating when needed.
  • Advanced Troubleshooting: Use different tools like Postman, Datadog, and Grafana to debug user-reported issues or reproduce bugs in order to escalate to engineering.
  • Collaboration: Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
  • Documentation: Contribute to both internal and external documentation based on feedback from users, feature changes or updates, and knowledge acquired.
What You Bring
  • Client Communication: Exceptional communication skills with the ability to engage proactively with clients. 5+ years of experience in a client facing role.
  • Technical Proficiencies: Experience with Datadog, Grafana, and other observability tools as well as notions of SQL and Python or other scripting languages.
  • Independent Worker: Capacity to operate independently with minimal supervision and a readiness to take initiative.
  • On-call Availability: Willingness to be on-call, including occasional weekends.
  • GitHub Experience: Familiarity with using GitHub for code changes, CI workflows, and feature development.
  • API Mastery: Proven experience with API integration and support along with tooling to help debug them such as Postman.
Nice to Have
  • Coding Knowledge: Ability to code in Python, Go, or another common programming language.
  • Crypto Knowledge: Experience in crypto trading, derivatives, working with trading platforms or Crypto Exchange APIs.
  • Automation and Scripting: Skills in writing scripts or building tooling on automation platforms.
  • Certifications: Any Datadog certification is a plus.

At Paradex we're doing something different. Moving forward we ask all candidates to send in a video with their application, telling us why they want to be part of the team.

The video should be no longer than 1 minute and via a link to a streaming platform of your choice. (No files or download links will be accepted)

Your Perks & Benefits
  • Competitive Pay: Top-tier compensation in the industry.
  • Generous PTO: Unlimited vacation.
  • Full Benefits: Comprehensive packages tailored by country.
  • Technology & Learning Allowances: 3,500 USD for your first-year setup, $,000 USD refresh every 2 years, plus 1,000 USD annually for learning and development.

Paradigm is an equal opportunity employer.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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