1,822 Network Support jobs in Singapore

Job Description:

• Front-line support for customer inquiries and issues via email and phone;

• Diagnose and troubleshoot product configuration and functional issues remotely and onsite;

• Effective escalation to Level 2 or product vendor for action and resolution;

• Able to handle flexible working hours on demand basis; and

• Maintain rapport with customers and competence in managing vendors; and

• Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

Job ID: 19798

Location:
ST Engineering Jurong East Bui, SG

Description:

Job Responsibilities:

• Be part of the client's DMZ network support team providing operations support and maintenance for core network infrastructure.
• Manage and track incidents through to resolution by collaborating with cross-functional teams and escalating issues as necessary to maintain service level agreements (SLAs).
• Conduct fault analysis, problem resolution, configuration updates, performance optimization, etc.
• Maintain and update documentation and best practices to ensure consistency and efficiency across operations as well as completeness and adherence to the required security policies, standard and guidelines.

Job Requirements:

• At least 2-3 years of working experience with comprehensive understanding of network equipment and related systems.
• Hands-on experience and working knowledge of firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc.
• Ability to diagnose and resolve network access problem and perform network troubleshooting.

• Certification in network/system expertise (e.g. CCNA, ITIL, etc) will have added advantage.

• Prior working experience in defence organisations or government ministries requiring security clearance will have an advantage.

• Good written and verbal communication skills.

Job Responsibilities:

• Support the client's DMZ network operations and maintain core network infrastructure.
• Manage and resolve incidents, coordinating with cross-functional teams (e.g., cloud teams) to meet SLAs.
• Perform fault analysis, resolve issues, update configurations, and optimize performance.
• Maintain documentation and operational best practices, ensuring alignment with security policies and standards.

Job Requirements:

• Diploma in Computer Science, IT, Engineering, or a related field.
• Minimum 3 years of experience with strong knowledge of cloud networking and network infrastructure.
• AWS operational experience (System Administrator or Cloud Engineer). AWS certifications (Cloud Practitioner, SysOps Admin Associate, or Solutions Architect Associate) preferred. Advanced Networking (Specialty) is a plus.
• Hands-on knowledge of firewall, switches, routers, DNS, DHCP, NTP, TCP/IP networking. Certifications like CCNA, ITIL are advantageous.
• Skilled in diagnosing and troubleshooting network access issues.
• Prior experience in defence or government agencies requiring security clearance is beneficial.
• Strong communication skills—both written and verbal.

Company Brief

SPTel - a Joint Venture between ST Engineering and Singapore Power Group to deliver true network diversity and agility for a Smart Nation.

Offering high-value products and innovative services, SPTel plays an important role to enterprises accelerate their digital journey, We aim to improve the way people, places, and things, connect with each other by providing network infrastructure, enabling technologies, and building ecosystems.

With our fibre network topology built alongside the power network cables, SPTel provides a differentiated design and diverse network solution for discerning organizations and mission-critical businesses.

Job Brief:

Managed Service Engineer responsible for the delivery of Managed Services projects, including physical mounting, racking of equipment, configuration and performing user acceptance test. You are responsible to provide network implementation services in the areas of LAN, WAN, Wifi, Network security, UC, System, Storage, Cloud and IoT technologies. To assist Delivery Architect to roll out project deliverables.

Support transition plan to ensure onboarding of Day 2 service assurance. Participate in Day 2 support services of above mentioned services.

Responsibilities:

• Proficiency in switching and routing (particularly Cisco/HP Aruba).
• Proficiency in wireless networking (particularly Aruba/Cisco/HP Aruba)
• Proficiency in VPN technology (IPsec/SSL-VPN/Secured remote user access).
• Experience in Firewall deployment/configuration/maintenance.
• Ability to understand customers' networking and security requirements.
• Participate in network design and ensure that solutions proposed meet customers' need.
• Supporting and provide quality presales technical consultation and develop cost effective, resilient, innovative and reliable Network solutions.
• Keeps abreast of technological advancement in the industry in the area of Infrastructure security.
• Good understanding and exposure to Network Security.
• Understand latest network/security threats & issues & their mitigating solutions.
• Ability to self-manage projects and provide timely update on progress.
• Bonus to have experience in other solutions, Load Balancers/Proxy/WAN Optimizer/NAC/Network Monitoring/etc.
• Bonus to have experience in provisioning Cloud platform (MS Azure/AWS) on networking and security setup, provisioning for Hybrid environment and user remote access.
• Bonus to have experience in Voice networking/Video Conferencing.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• CCNA or CCNP certification is preferred.
• Checkpoint, Fortigate, SOPHOS, Aruba certification would be preferred.
• Familiar and conversant in Routing, Switching, Wireless, MPLS, DHCP, DNS, NAC, Proxy, Syslog, Firewall, SSL VPN, Network Management and Structured Cabling.
• Ability to perform independently and interface with customers, partners and account team.
• Good knowledge of consulting frameworks and methodologies.
• Good fundamentals in the understanding of the inter-dependencies of the services (application, system & network).
• Knowledge of IPV6 and the related security implications.
• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

Job Description:
Front-line support for customer inquiries and issues via email and phone;
Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
Effective escalation to Level 2 or product vendor for action and resolution;
Able to handle flexible working hours on demand basis; and
Maintain rapport with customers and competence in managing vendors; and
Any other ad-hoc duties assigned.
Job Requirement
Degree/Diploma in Computer Science / IT Technology or equivalent
Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
With working experience in an SI or distributor environment with network security skillset is a plus
Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
Ability to work under pressure with minimal supervision
Excellent in communication and analytical skills
Positive working attitude and team player
Willing to work extended office hours when needed
Fresh graduates are welcome to apply
#J-18808-Ljbffr

Responsibilities

• Possess passion for IT / wireless networking.
• Able to discuss and understand clients’ IT network basic requirement; further training will be provided.
• Able to install and configure basic routers, switches, firewalls etc.; further training will be provided.
• Able to conduct basic on-site troubleshooting; further training will be provided.
• Able to help customer design basic network setup; further training will be provided.
• Initiative to assist other team members.
• Independent and self-learning.
• To work with other team members.
• To explore and test new technologies with R&D members.
• Possess driving licenses will be an advantage.

• Possess passion for IT / wireless networking.

• Able to discuss and understand clients' IT network basic requirement, further training will be provided.

• Able to install and configure basic routers, switches, firewalls etc. further training will be provided.

• Able to conduct basic on-site troubleshooting, further training will be provided.

• Able to help customer design basic network setup, further training will be provided.

• Initiative to assist other team members.

• Independent and self-learning.

• To work with other team members.

• To explore and test new technologies with R&D members.

• Possess driving licenses will be an advantage.