627 Network Support jobs in Singapore

Location: Maynila, Philippines

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Job description:

As a Network Escalation Engineer, you will provide the top tier of support, working alongside our exceptional global teams of professionals in Engineering, Security, Product Management, and Product Support.

You will join our 24*7 global Escalation team and will be responsible for analyzing and resolving complex and challenging issues focusing on our Network protection solution and driving the quality of Imperva products forward.

The role:

• Lead problem resolution requiring extensive analysis, troubleshooting, and escalation to product development for our Network protection product
• Work with Imperva’s developers on solutions to problems escalated from the Imperva support teams globally
• Prioritize issues handling and bug fixes
• Take part in shaping new features and products and represent the voice of the customer
• Proactive prevention of support issues by analyzing problem trends and making recommendations to improve product quality, processes, and knowledge
• Knowledge transfer to support teams
• Identify, propose, and enforce escalation process improvements
• Assist different teams including support, premium services sales, and other teams in the field

Qualifications :

• At least 5 years of experience and relevant background as a Network Engineer
• Deep understanding and proven experience with BGP and Network routing
• Deep understanding of L3/L4 and L7 protocols
• Experience with Cisco/Juniper routing and switching – advantage
• Knowledge of security appliances (such as firewalls) - advantage
• Excellent analytical and problem-solving skills
• Excellent customer-facing skills
• Ability to write technical guides and explain technical concepts both to a non-technical audience and technical engineers
• Ability to work with several interfaces in parallel and matrix management skills
• Team player
• High level of interpersonal skills
• Proven ability to influence without authority and drive results
• Analyzing data using tools like grafana, kibana, Coralogix – advantage
• Technical certifications such as JNCIA/CCNA/DBA etc – advantage

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

Job Responsibilities:

• Be part of the client’s DMZ network support team providing operations support and maintenance for core network infrastructure.
• Manage and track incidents through to resolution by collaborating with cross-functional teams (such as cloud team) and escalating issues as necessary to maintain service level agreements (SLAs).
• Conduct fault analysis, problem resolution, configuration updates, performance optimization, etc.
• Maintain and update documentation and best practices to ensure consistency and efficiency across operations as well as completeness and adherence to the required security policies, standard and guidelines.

Job Requirements:

• Diploma in Computer science / IT / Engineering or equivalent.
• At least 3 years of working experience with comprehensive understanding of cloud networking, network equipment and related systems.
• Has AWS operational work experience supporting AWS cloud networking in the capacity of System Administrator or Cloud Engineer. Certification in AWS Cloud Practitioner or SysOps Administrator (Associate) or Solution Architect (Associate) is highly preferred. Those with Advanced Networking (Specialty) will have added advantage.
• Hands-on experience and working knowledge of firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. Certification in network/system expertise (e.g. CCNA, ITIL, etc) will have added advantage.
• Ability to diagnose and resolve network access problem and perform network troubleshooting.
• Prior working experience in defence organisations or government ministries requiring security clearance will have an advantage.
• Good written and verbal communication skills.

Job Responsibilities:

• Support the client’s DMZ network operations and maintain core network infrastructure.
• Manage and resolve incidents, coordinating with cross-functional teams (e.g., cloud teams) to meet SLAs.
• Perform fault analysis, resolve issues, update configurations, and optimize performance.
• Maintain documentation and operational best practices, ensuring alignment with security policies and standards.

Job Requirements:

• Diploma in Computer Science, IT, Engineering, or a related field.
• Minimum 3 years of experience with strong knowledge of cloud networking and network infrastructure.
• AWS operational experience (System Administrator or Cloud Engineer). AWS certifications (Cloud Practitioner, SysOps Admin Associate, or Solutions Architect Associate) preferred. Advanced Networking (Specialty) is a plus.
• Hands-on knowledge of firewall, switches, routers, DNS, DHCP, NTP, TCP/IP networking. Certifications like CCNA, ITIL are advantageous.
• Skilled in diagnosing and troubleshooting network access issues.
• Prior experience in defence or government agencies requiring security clearance is beneficial.
• Strong communication skills—both written and verbal.

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

We are looking for an experienced IT Infrastructure Support Engineer to provide comprehensive technical assistance to end users, both onsite and remotely, primarily supporting operations in Singapore. This role also serves as a point of contact for subcontractors and plays a key part in maintaining the integrity and performance of our IT systems.

• Cloud & Application Management:
  Manage and support the Azure Cloud environment, including IIS configuration and application deployment.
  Support and maintain Microsoft Office 365 services across the organization.
• End User & Help Desk Support:
  Provide first and second-level technical support for desktops, laptops, peripherals, and other IT equipment.
  Handle ticketing system tasks: log, update, and resolve incidents promptly.
  Offer expert guidance on IT best practices, security, and compliance.
• System Administration & Infrastructure:
  Install and upgrade operating systems, business applications, and corporate software.
  Manage DHCP reservations and ensure proper IP address allocation.
  Troubleshoot and resolve hardware and software issues; escalate to vendors when needed.
  Maintain and enforce patch management and IT security policies.
• Asset & Vendor Management:
  Track and maintain IT assets including workstations, network equipment, software licenses, and mobile devices.
  Liaise with vendors for hardware/software procurement and support (e.g., printers, door access systems, payroll applications).
  Coordinate with the CTO and team leads for equipment upgrades and lifecycle planning.
• Cross-Functional Collaboration:
  Work closely with internal teams (Security, Application, Database) on projects and daily operations.
  Facilitate onboarding and offboarding processes for employees from an IT standpoint.
• Compliance & Documentation:
  Ensure ISO and internal policy compliance in IT operations.
  Maintain documentation, process purchase orders (POs), and support invoice and claim tracking.

Experience:
Minimum 3 years of hands-on experience with Azure cloud services.
At least 5 years of experience in IT infrastructure or network management.

• Technical Skills:
  Proficient in Microsoft technologies including Windows OS, Azure, M365, Intune, SCCM/WSUS.
  Experience supporting Apple MacBooks is a plus.
  Strong troubleshooting skills for both OS and applications.
  Familiarity with DNS, DHCP, routing, firewall management, and wireless networking.
  Working knowledge of MS SQL Server environments is an advantage.
• Certifications:
  Relevant certifications in Azure, Cloud, or Microsoft Technologies are required .
• Additional Skills:
  Strong communication and customer service skills.
  Ability to manage multiple priorities in a fast-paced environment.
  Experience with ISO standards and compliance processes.

We are looking for an experienced IT Infrastructure Support Engineer to provide comprehensive technical assistance to end users, both onsite and remotely, primarily supporting operations in Singapore. This role also serves as a point of contact for subcontractors and plays a key part in maintaining the integrity and performance of our IT systems.

• Cloud & Application Management:
  Manage and support the Azure Cloud environment, including IIS configuration and application deployment.
  Support and maintain Microsoft Office 365 services across the organization.
• End User & Help Desk Support:
  Provide first and second-level technical support for desktops, laptops, peripherals, and other IT equipment.
  Handle ticketing system tasks: log, update, and resolve incidents promptly.
  Offer expert guidance on IT best practices, security, and compliance.
• System Administration & Infrastructure:
  Install and upgrade operating systems, business applications, and corporate software.
  Manage DHCP reservations and ensure proper IP address allocation.
  Troubleshoot and resolve hardware and software issues; escalate to vendors when needed.
  Maintain and enforce patch management and IT security policies.
• Asset & Vendor Management:
  Track and maintain IT assets including workstations, network equipment, software licenses, and mobile devices.
  Liaise with vendors for hardware/software procurement and support (e.g., printers, door access systems, payroll applications).
  Coordinate with the CTO and team leads for equipment upgrades and lifecycle planning.
• Cross-Functional Collaboration:
  Work closely with internal teams (Security, Application, Database) on projects and daily operations.
  Facilitate onboarding and offboarding processes for employees from an IT standpoint.
• Compliance & Documentation:
  Ensure ISO and internal policy compliance in IT operations.
  Maintain documentation, process purchase orders (POs), and support invoice and claim tracking.

Experience:
Minimum 3 years of hands-on experience with Azure cloud services.
At least 5 years of experience in IT infrastructure or network management.

• Technical Skills:
  Proficient in Microsoft technologies including Windows OS, Azure, M365, Intune, SCCM/WSUS.
  Experience supporting Apple MacBooks is a plus.
  Strong troubleshooting skills for both OS and applications.
  Familiarity with DNS, DHCP, routing, firewall management, and wireless networking.
  Working knowledge of MS SQL Server environments is an advantage.
• Certifications:
  Relevant certifications in Azure, Cloud, or Microsoft Technologies are required .
• Additional Skills:
  Strong communication and customer service skills.
  Ability to manage multiple priorities in a fast-paced environment.
  Experience with ISO standards and compliance processes.

Key Responsibilities:

• Manage and support Azure Cloud Environment and IIS Setup and Configuration and Deployment of applications
• Provides technical support to employees for network infrastructure, software & hardware
• Manage and support Microsoft Office 365 environments
• Provide Help Desk support for workstations, laptops, peripherals, and other IT devices
• Works with help desk ticketing system to open, update, and close tickets in a timely and complete manner
• Manage and document IT assets (workstations, network, software license. mobile)
• Ensure all IT assets comply with company security policies, including patch management
• Install & upgrade Operating Systems (OS), corporate & business applications
• Manage DHCP IP address reservation for workstations
• Troubleshoot hardware & software issues. Escalate to 3rd party vendor as necessary.
• Advise users on corporate IT best practices & security and compliance guidelines and best practices
• Liaise with Security, Application, and Database Support teams in projects and day-to-day operations
• Liaise with 3rd party vendors for integration and installation of hardware & software required for office use, i.e. printers, door access, payroll applications
• Liaise with CTO & Team Leader for IT asset purchase, upgrade & obsolescence
• Manage onboarding and offboarding of staff for IT related
• Any other ad-hoc duties as assigned by supervisor.

Requirements:

• Minimum 3 years of working experience in Azure cloud environment
• Overall 5 years’ experience in Infrastructure or Network Management
• Able to start work immediately, or at least 2 weeks notice
• Hands-on experience supporting Microsoft technologies (e.g. Windows, Azure, M365, Intune, SCCM/WSUS) and Apple MacBook
• System administration experience with troubleshooting OS and application logs and knowledge of administrative tasks required to address system-level issues.
• Hands-on experience in managing & replacing computer hardware, software and accessories
• Knowledge of commonly used 3rd party software, e.g., antivirus, proxy client, VPN client
• Experience in modern networking management. (DNS, DHCP, routing, firewall, Wi-Fi)
• Knowledge and experience in managing MS SQL Server environment will be a plus
• Certification in Azure, Cloud, and Microsoft Technologies is a must.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email:

CEI Reg No: R1989053

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