594 Network Support jobs in Singapore

Job Description & Requirements

Pre-Sales

• Collaborate with the sales team to assess customer requirements and recommend suitable satellite communication solutions based on vessel size and data usage needs.
• Design onboard communication networks that integrate seamlessly with the proposed satellite solutions.
• Carry out the installation and configuration of IT networks onboard vessels, including LAN setup, switch and router configuration, firewall settings, and other network components in accordance with industry standards and vendor guidelines.
• Handle the staging, configuration, and commissioning of customer systems and equipment to ensure successful service deployment.

Post-Sales

• Monitor, maintain, and manage all inbound and outbound network activities, including issue reporting and resolution.
• Record and track customer issues through the fault ticketing system, ensuring timely and effective resolution.
• Process and implement customer change requests, such as firewall configuration updates or prepaid service top-ups.
• Update the technical knowledge base and propose improvements to enhance service response and resolution times.

Requirements

• Diploma in Information Systems, Computer Engineering, or a related field.
• Strong analytical, communication, and interpersonal skills.
• Excellent documentation and report-writing abilities.
• Self-motivated, independent, and eager to learn new technologies.
• Solid understanding of IP networking and firewall configuration.
• Knowledge of satellite communication technologies is an advantage.
• Willingness to work on a rotational shift schedule

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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Jason Marine Group Limited is a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions.
We are seeking the Network Support (Marine Communications) to support the pre and post-sales activities related to the Maritime telecommunication solutions provided to the commercial marine and offshore vessels.
Roles and Responsibilities
Pre-sales
Support the sales teams in determining customer requirements and recommend appropriate solutions e.g. based on vessel size and data usage requirements to pitch the right satellite solutions.
Support the design of the communications network onboard vessels to connect to the satellite solutions recommended
Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers’ systems and equipment and configuration settings and commissioning of services.
Post-sales
Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution.
Use the fault ticketing system to log and track timely resolution of customer-reported issues.
Support customer’s change requests for systems settings e.g. firewall settings, top-ups of pre-paid value etc.
Update of the technical knowledge database and determine methods to improve resolution turnaround time.
Requirements
Diploma in Information Systems, computer engineering, related fields, or any related field.
Good analytical and interpersonal communications skills.
Good documentation and report writing skills.
Able to work independently and with a strong keen to learn mindset.
Good understanding and implementation skills in IP, Networking and Firewall.
Knowledge of satellite technology will be an added advantage.
• Able to be on shift rotation. Additional monetary allowance will be compensated for weekend shift.
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Jason Marine Group Limited is a Maritime-centric Equipment and Service Provider based in Singapore, providing marine electronics and communications equipment/services and integration services for the commercial marine and offshore industries in Singapore, Asia and Europe regions.

We are seeking the Network Support (Marine Communications) to support the pre and post-sales activities related to the Maritime telecommunication solutions provided to the commercial marine and offshore vessels.

Roles and Responsibilities

Pre-sales

· Support the sales teams in determining customer requirements and recommend appropriate solutions eg. based on vessel size and data usage requirements to pitch the right satellite solutions.

· Support the design of the communications network onboard vessels to connect to the satellite solutions recommended

· Perform the installation of IT networks (LAN setup, switches and routers settings, firewall settings etc) systems onboard vessels on satellite solutions per industry practices and vendor criteria. This includes the staging of customers’ systems and equipment and configuration settings and commissioning of services.

Post-sales

· Track all inbound and outbound activities including monitoring, maintenance, reporting, and problem resolution.

· Use the fault ticketing system to log and track timely resolution of customer-reported issues.

· Support customer’s change requests for systems settings eg firewall settings, top-ups of pre-paid value etc.

· Update of the technical knowledge database and determine methods to improve resolution turnaround time.

Requirements:

• Diploma in Information Systems, computer engineering, related fields, or any related field.
• Good analytical and interpersonal communications skills.
• Good documentation and report writing skills.
• Able to work independently and with a strong keen to learn mindset.
• Good understanding and implementation skills in IP, Networking and Firewall.
• Knowledge of satellite technology will be an added advantage.

· Able to be on shift rotation. Additional monetary allowance will be compensated for weekend shift.

Job Responsibilities:

1.Provide routine support for key customer projects, ensuring project running smooth and customer satisfaction.

2.Coordinate with local telecom partners to improve network service quality & stability.

3.Support incident escalation and troubleshooting for network service such as IPLC/IEPL/MPLS-VPN/SD-WAN/IP Transit/DIA.

4.Monitor MVNO platform and ensuring operational stability.

1.Bachelor’s degree or above,Major: Telecommunications or related disciplines

2.Minimum of 2 years of relevant experience in telecommunications industry.

MUST: 3.Solid knowledge of telecom transmission service and products.

4.Good project management skills; able to coordinate multiple workstreams and stakeholders.

5.Strong communication skills with customer and able to take pressure.

6.Fluent in both Mandarin and English (You need Mandarin as you will need to connect with partners in China)

7. Experiences in NOC preferred.

Responsibilities

• Augment the client’s System Management Office reporting to the client’s System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.
• Responsibilities include but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
• Manage Vendor’s O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
• Engage End Users for first level investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensure respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to expectations.
• Review vendor’s monthly O&S reports and provide summary reports to System Managers and Ops Managers on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.
• Review Vendor’s service requests and deliverables for operational and preventive maintenance activities

• Experience in the areas of core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
• Possesses valid certification in CCNA or equivalent.
• Working knowledge of networking, network equipment and related systems where hands-on experience with firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. will be advantageous.
• Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports, value-add to deliverables and ensure compliance to policies and guidelines.
• Strong in written and verbal communications. Proven track record in stakeholder management with the ability to manage expectations, articulate and address concerns and communicate effectively with System Managers, End Users and Vendors.
• Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
• Resourceful and proactive, able to work independently and as a team player

Responsibilities

• Possess passion for IT / wireless networking.
• Able to discuss and understand clients’ IT network basic requirement; further training will be provided.
• Able to install and configure basic routers, switches, firewalls etc.; further training will be provided.
• Able to conduct basic on-site troubleshooting; further training will be provided.
• Able to help customer design basic network setup; further training will be provided.
• Initiative to assist other team members.
• Independent and self-learning.
• To work with other team members.
• To explore and test new technologies with R&D members.
• Possess driving licenses will be an advantage.

We have partnered with an international technology company from Europe that provides software solutions for the global shipping industry. We are looking for a Network Support Engineer to join a friendly, skilled team and help global clients. This role offers hands-on technical work, chances to learn and grow, great benefits, a good work-life balance, and a positive company culture where your contributions are valued.

Responsibilities

• Provide 1st and 2nd line technical support for software and services via phone and email (training provided).
• Collaborate with colleagues across different locations in a global, team-based environment.
• Support projects and special initiatives with internal stakeholders.
  Ensure customer success by delivering effective solutions and support consistently.

Requirements

• Knowledge and troubleshooting skills in networking, operating systems, hardware, and email protocols
• CCNA level networking level is preferred, but not a must.
• Customer-oriented mindset and proactive problem-solving approach to troubleshooting

Job Responsibilities:

1.Provide routine support for key customer projects, ensuring project running smooth and customer satisfaction.

2.Coordinate with local telecom partners to improve network service quality & stability.

3.Support incident escalation and troubleshooting for network service such as IPLC/IEPL/MPLS-VPN/SD-WAN/IP Transit/DIA.

4.Monitor MVNO platform and ensuring operational stability.

Job Requirements:

1.Bachelor's degree or above,Major: Telecommunications or related disciplines

2.Minimum of 2 years of relevant experience in telecommunications industry.

3.Solid knowledge of telecom transmission service and products.

4.Good project management skills; able to coordinate multiple workstreams and stakeholders.

5.Strong communication skills with customer and able to take pressure.

6.Fluent in both Mandarin and English (You need Mandarin as you will need to connect with partners in China)

• Possess passion for IT / wireless networking.

• Able to discuss and understand clients' IT network basic requirement, further training will be provided.

• Able to install and configure basic routers, switches, firewalls etc. further training will be provided.

• Able to conduct basic on-site troubleshooting, further training will be provided.

• Able to help customer design basic network setup, further training will be provided.

• Initiative to assist other team members.

• Independent and self-learning.

• To work with other team members.

• To explore and test new technologies with R&D members.

• Possess driving licenses will be an advantage.