1,193 Senior Technical Support Specialist jobs in Singapore

About Epos

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

EPOS is looking for aTechnical Support Specialist to join our Client Solutions team and play a vital role in ensuring a stable and seamless experience for our users. In this client-facing role, you’ll serve as the first line of technical support and deployment for our products such as POS, payment terminals (EDC), notification soundboxes, and related services.

You’ll be the go-to person for diagnosing issues, delivering exceptional support, and collaborating with internal teams to resolve more complex problems. If you enjoy solving real-world technical challenges, supporting end-users, and improving support processes, this role is for you.

Frontline Technical Support & Troubleshooting

• Act as the primary point of contact for client inquiries and technical issues via phone, email, chat, or remote access tools.
• Provide timely troubleshooting for a wide range of hardware and software issues related to payment devices, such as EDC terminals and soundboxes.
• Assist clients with device installation, activation, and configuration during onboarding.
  
  

Issue Management & Escalation

• Accurately log and manage support tickets using platforms like Zendesk or Jira, ensuring all issues are tracked and resolved effectively.
• Escalate complex or unresolved issues to Tier 2 or engineering teams, while maintaining ownership of communication with the client.
• Collaborate cross-functionally with product, engineering, and operations teams to drive issue resolution and improve support workflows.
  
  

Documentation & Process Improvement

• Contribute to and maintain an up-to-date knowledge base, FAQs, and internal documentation to help scale support and improve user experience.
• Gather and report customer feedback to internal teams to support continuous product and service improvements.
• Proactively identify recurring issues or improvement areas in support processes and suggest actionable solutions.
  

Miscellaneous and Administrative

• Support and assist with internal office technical needs, including basic maintenance.

• Proficient in English and Fluency in Mandarin is preferred.
• You have 1–2 years of experience in a technical support or client-facing IT role.
• You have worked in the Payments, FinTech, or a closely related industry (this is essential).
• You're familiar with EDC terminals, POS systems, or merchant-side payment hardware.
• You have strong analytical and problem-solving skills, and can troubleshoot independently.
• You’re a great communicator, both verbally and in writing, and can explain technical concepts in a simple, clear manner.
• You’re organized, resilient, and able to manage multiple priorities in a fast-paced environment.
• You are customer-first in your approach and thrive on helping others succeed.

Responsibilities

• Provide 1st and 2nd line technical support for the company's software and services via phone and email.
• Collaborate with global teams for efficient technical support services.Technical Support Specialist
• Contribute to internal projects and special deliveries.
• Prioritize Customer Success as the core objective.

Eligibility Criteria

• Diplomas/Bachelor’s degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
• Atleast 2-5 years of experience in customer-facing technical support roles preferably in IT, networking, or software support.
• Demonstrated ability to troubleshoot complex technical issues independently.
• Strong troubleshooting experience and fundamental knowledge in networking, operating systems, hardware, and email protocols
• Familiarity with maritime satellite communication and the shipping industry is a plus.
• Experience working cross-functionally with internal teams (e.g., development or product).
• Enthusiasm for technology and a strong passion for customer satisfaction.
• Exceptional analytical and problem-solving abilities.
• Effective decision-making skills, both individually and within a team.
• Excellent communication skills in both English (oral and written).
• Proactive, self-motivated, and eager to learn.
• Ability to go the extra mile in a dynamic work environment.

For more information, reach out to Ram Gopalakrishnan at to learn more.

Salling Search Pte Ltd (EA License No: 15S7671)

Sai Ramana Gopalakrishnan (Reg No: R )

We are looking for a Support Specialist to embed full time with Amazon’s corporate security team. The support specialist will join a global team of help desk professionals who are collectively responsible for responding to reported security device issues from c. 500 corporate locations across the globe as well as supporting AWS data center physical security.

You will be responsible for the intake of reported security device issues, programming requests, triage of those requests, execution of response run books, and engagement of partner teams where necessary. You will also serve as the primary customer point of contact on all incoming requests and will be responsible for any follow-up communications.

The global team provides round-the-clock coverage on a follow-the-sun model, so you’ll be working closely with colleagues across the world to provide internal customer support. The Singapore-based team will focus on support to east Asian markets, so we are looking for candidates with Chinese and Japanese language skills and cultural understanding.

Location: This is an office-based role located with Amazon’s corporate office in Singapore.

Employment Status: Full time, permanent contract. 44 hours PW (no expectation of unpaid overtime). Early morning and afternoon shift pattern, including some weekends.

Salary and benefits: Multiple roles available with starting salary SGD 55,000 – 90,000 per annum depending on experience. Bonus available.

• Attend owner-provided training on internal tools, software systems, basic hardware architecture, and terminology. Maintain functional-level knowledge of these tools and attend refresher training as needed.
• Communicate with customers, stakeholders and team members using internal calling tools, email, internal instant messaging tools, and live chat. Utilize response templates to ensure communications are consistent and within guidelines.
• Review incoming service requests from any of our hundreds of global corporate office locations.
• Using pre-defined run books and response templates, engage with customers through the corporate device ticketing system.
• Document work through ticketing systems and resolve issues according to service level agreements
• Execute pre-defined run books to help drive requests to resolution. This may include engaging internal and external teams, dispatching service providers, monitoring and adjusting settings in corporate security software systems, and escalating issues when necessary.
• Use sound judgement when making decisions on next steps that may not be defined by pre-defined run books.
• Engage Tier 3 support when the resolution cannot be reached with the existing run book process and gained experience.
• Suggest process improvements, which will have positive impact on the Help Desk team way of working and / or customer satisfaction.
• Contribute to process improvement. Document and raise awareness when procedures are missing, outdated, or unclear.
• Identify and address recurring issues for sustainable solutions.
• Show bias for action and take ownership without requiring leadership involvement.
• Work collaboratively as a team player while maintaining high security standards.
• Ability to execute tasks effectively to satisfy all stakeholders.

• Professional level competency in written and spoken English
• Hands-on experience troubleshooting technical systems (i.e., Microsoft Windows, CCTV, IP addresses etc.)
• Functional understanding of networking, networking protocols, and the ability to apply that knowledge to troubleshoot issues
• Proficiency with Microsoft Office tools including Outlook, Word, and Excel
• Ability to speak, read, and write English with a high degree of proficiency
• Prior customer service experience in a technical role i.e., IT.

• Conversational level competency in Japanese.
• Conversational level competency in Korean
• Conversational level competency in Tagalog
• Experience on a customer service response team, ideally in a technical role (i.e., IT)

• Minimum of high school or equivalent education (essential)
• Degree in a technical or IT discipline (highly desirable)

• Prolonged periods sitting at a desk and working on a computer.
• Travel to office.

We are an equal opportunities employer and welcome applications from all candidates.

Overview

PRISM+ is Singapore's leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand's mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

• Conduct testing for new product/software prior to launch
• Provide repair, service and customer support during onsite visits
• Configuration of TV setup and other devices (i.e.; Android/ Apple devices)
• Work independently to diagnose and troubleshoot onsite issues at the customer7s place
• Record and update test reports/service reports in a timely manner
• In-house repair and maintenance of TV that is exchanged by customer
• Support warehouse disposal activity
• Other duties as assigned

• Min 3 years of working experience as an onsite TV Technician or relevant experience
• Singapore Class 3 driving license
• Willingness to perform overtime work when required
• Possess at least Primary/Secondary School/"O" Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent

• Mid-Senior level

• Full-time

• Information Technology

• Technology, Information and Internet

To apply, please go to

We are strengthening our dedicated Technical Support team to look after our clients.

The Technical Support Specialist's mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.

About The Job

As a Technical Support Specialist (or Senior Specialist, depending on experience), you will provide technical support through creative problem-solving and a thorough knowledge of how Dualog works. You'll collaborate with internal and external stakeholders, such as developers, captains onboard ships, and industry partners.

You will be part of a dynamic and skilled team currently operating from Norway and Singapore, well-reputed for delivering exceptional support to our customers globally, both on ships and onshore.

This position is ideal for someone witha few years of experience in technical support, or someone who has already worked in senior-level support roles but prefers a hands-on technical focus.

What you will do

• Provide 1st and 2nd line technical support of Dualog software and services to our customers through phone and email (Training will be provided).
• Work closely with colleagues in Singapore and Norway in a team-based environment as part of the global technical support service.
• Collaborate internally on projects and special deliveries.
• Support the team's primary delivery: Customer Success

What we are looking for

Key Requirements:

• Only Singaporeans.
• Strong oral and written communication skills in English.
• Strong passion for technology.
• Basic fundamentals and troubleshooting in networking, operating systems, hardware, and email protocols.
• Excellent analytical and problem-solving skills.
• Excellent decision-making ability in both team and individually.
• Passionate about working with customers and finding solutions that make their goals possible.
• Self-motivated and eager to learn.
• You deliver that little extra when required in an exciting and hectic work environment.

Additional Considerations for Senior Candidates:

• 2-5+ years of experience in customer-facing technical support roles, preferably in IT, networking, or software support.
• Demonstrated ability to troubleshoot complex technical issues independently.
• Experience working cross-functionally with internal teams (e.g. development or product).

Qualifications:

• Diplomas/Bachelor's degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
• Experience in customer-facing technical support.
• Strong experience and troubleshooting in networking, operating systems, hardware, and email protocols.
• Familiarity with maritime satellite communication and the shipping industry is a plus.

Location

• Singapore

What we offer

• Opportunities for personal and professional development: You will have a unique chance to develop skills in network knowledge, database expertise, and problem-solving. We also offer great career opportunities, with a focus on fostering growth within the company.
• Inclusive social environment: We value community and well-being in the workplace. Social gatherings and activities are organised throughout the year to strengthen the positive work culture.
• Solid pension and insurance arrangements
• Internet subscription: We've got it covered
• …and many other perks

Who we are

Dualog delivers purpose-built software to help our customers with cybersecurity, data exchange, collaboration, and internet management. This is how we bring ship and shore closer.

Our services run on more than 5000 ships, and we are always curious and listening to our customers. It is in our DNA to continually challenge the boundaries of technology, and from our dedicated in-house research and development environment, we create solutions to enhance your business.

We are headquartered in Tromsø, Norway, with regional offices in Oslo, Singapore, Hamburg, Liverpool, and Poland.

To apply, please go to

Love engineering? Obsessed with optimization?

Join our high-energy team where you'll turn ideas into action, keep our fleet running like clockwork, and learn the ropes of real-world engineering from day one.

This role ensures optimal performance, minimal downtime, and compliance with safety and environmental regulations. This position requires a combination of mechanical knowledge, system diagnostics, and operational coordination in a fast-paced environment.

What You'll Be Doing

• Engineer smarter systems: Lead mini-projects to boost vehicle performance and workshop efficiency.
• Optimize everything: Spearhead discussion project with various vendor to upkeep fleet availability. Use data to make smart decisions on vehicle maintenance, upgrades, and replacements.
• Team up with pros: Work alongside technicians, contractors, and vendors to solve real problems.
• Innovate and improve: Suggest upgrades and tweaks to make our operations leaner and meaner.
• Track and report: Monitor fleet performance and share insights that drive change.
• Manage assets: From acquisition to retirement, help us make the most of our vehicles and equipment.

Who We're Looking For

• Candidates with 5 year experience in managing a team and with a Diploma/ Degree in Mechanical Engineering or Mechatronics.
• Curious minds who love tech, data, and solving problems.
• Confident with Microsoft Office (especially Excel).
• Bonus points if you know your way around heavy vehicles or have a Class 4 license (not required).

We are partnering with a global leader in maritime digital solutions to find a Technical Support Specialist to join their Singapore team. This is an exciting opportunity to work with cutting-edge technology in a dynamic and fast-evolving industry.

The Technical Support Specialist's mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.

Responsibilities

• Provide 1st and 2nd line technical support for the company's software and services via phone and email.
• Collaborate with global teams for efficient technical support services.Technical Support Specialist
• Contribute to internal projects and special deliveries.
• Prioritize Customer Success as the core objective.

Eligibility Criteria

• Diplomas/Bachelor's degrees/Higher Nitec holders in relevant fields of IT studies or those with relevant experience working in similar roles.
• At least 2-5 years of experience in customer-facing technical support roles preferably in IT, networking, or software support.
• Demonstrated ability to troubleshoot complex technical issues independently.
• Strong troubleshooting experience and fundamental knowledge in networking, operating systems, hardware, and email protocols
• Familiarity with maritime satellite communication and the shipping industry is a plus.
• Experience working cross-functionally with internal teams (e.g., development or product).
• Enthusiasm for technology and a strong passion for customer satisfaction.
• Exceptional analytical and problem-solving abilities.
• Effective decision-making skills, both individually and within a team.
• Excellent communication skills in both English (oral and written).
• Proactive, self-motivated, and eager to learn.
• Ability to go the extra mile in a dynamic work environment.

Working Hours

• Week 1: Mon-Fri, 8am to 5pm
• Week 2: Mon-Fri, 2pm to 11pm
• Week 3: Mon-Fri, 7am to 4pm and Sat-Sun: 8am to 8pm
• Week 4: Tues and Wed, 8am to 5pm (Mon, Thu, Fri, Sat and Sun off)
• Fridays can WFH
• First 3 months 8am to 5pm

For more information, reach out to Ram Gopalakrishnan at to learn more.

Salling Search Pte Ltd (EA License No: 15S7671)

Sai Ramana Gopalakrishnan (Reg No: R

Love engineering? Obsessed with optimization?

Join our high-energy team where you'll turn ideas into action, keep our fleet running like clockwork, and learn the ropes of real-world engineering from day one.

This role ensures optimal performance, minimal downtime, and compliance with safety and environmental regulations. This position requires a combination of mechanical knowledge, system diagnostics, and operational coordination in a fast-paced environment.

What You'll Be Doing

• Engineer smarter systems: Lead mini-projects to boost vehicle performance and workshop efficiency.
• Optimize everything: Use data to make smart decisions on vehicle maintenance, upgrades, and replacements.
• Team up with pros: Work alongside technicians, contractors, and vendors to solve real problems.
• Innovate and improve: Suggest upgrades and tweaks to make our operations leaner and meaner.
• Track and report: Monitor fleet performance and share insights that drive change.
• Manage assets: From acquisition to retirement, help us make the most of our vehicles and equipment.

Who We're Looking For

• Fresh grads or early-career engineers with a Diploma/Degree in Mechanical Engineering or Mechatronics.
• Curious minds who love tech, data, and solving problems.
• Confident with Microsoft Office (especially Excel).
• Bonus points if you know your way around heavy vehicles or have a Class 4 license (not required).

Love engineering? Obsessed with optimization?

Are you ready to roll up your sleeves and dive into the world of mechanical systems, hydraulics, and smart maintenance? Join us as a Compactor Maintenance Executive and be the go-to engineer keeping our compactors in top shape — from workshop repairs to on-site operations.

What You'll Be Doing

• Be the first responder: Receive breakdown alerts and coordinate fast, effective technician dispatches.
• Plan like a pro: Schedule preventive maintenance cycles for our compactors and customer-owned units.
• Quality matters: Ensure all workshop repairs are done right and ready for QC checks.
• Coordinate the haul: Work with Ops to bring compactors in for servicing and ensure spare parts are ready.
• Train and advise: Teach users how to operate compactors safely and efficiently.
• Manage inventory: Keep hydraulic oil and spare parts stocked and ready for action.
• Lead on-site works: Supervise maintenance at bin centres and support suction equipment operations.
• Know your systems: Work with Star/Delta 3-phase power systems and support fleet management.
• Think safety first: Champion zero-accident culture and follow HSE guidelines.

Who We're Looking For

• Fresh grads or early-career engineers with experience in compactor maintenance
• Possess a Diploma in Mechanical, Electrical, or Mechatronics Engineering
• Strong in mechanical and hydraulic systems, bonus if you can redesign components
• Possess a valid Class 3 driving license