3,315 Senior Technical Support Specialist jobs in Singapore

We are seeking a dynamic and technically skilled Technical Support Specialist to join our APAC team. This role is ideal for someone who thrives in a hybrid environment—providing hands-on support in the field and delivering expert-level technical assistance remotely.

You will be the go-to expert for our digital navigation products, charts, and publications, supporting customers via phone, email, and remote tools. Your field visits will involve installations, troubleshooting, and training, ensuring our clients get the most out of our solutions.

The location of this position is Pandan Crescent in Singapore.

What will you be doing:

Asa Technical Support Specialist , your work will focus on these responsibilities:

· Provide Tier 1 and Tier 2 technical support for digital navigation products and services.

· Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.

· Handle remote diagnostics and support via phone, email, and remote access tools (~70%).

· Maintain detailed records of customer interactions, issues, and resolutions.

· Collaborate with product and engineering teams to escalate and resolve technical issues.

· Stay current with product updates, industry trends, and navigational standards.

To be successful in this role, we expect you to have:

· Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.

· 3+ years in technical support, preferably in maritime, or digital navigation sectors.

· Familiarity with ECDIS, digital charts, publications, SSAS, routing software.

· Strong problem-solving skills and a customer-first mindset.

· Willingness and ability to travel across the APAC region up to 10% of the time.

· Proficient in remote support tools, CRM systems, and technical documentation.

Additionally, we expect you to be:

· Experience with SSAS, digital publications and charting systems.

· Experience in CRM software (Dynamics CRM), remote connectivity tools

· Operational experience in logistics, fleet management, or vessel operations.

· Familiarity with route optimization tools and methodologies

Why you and us?

You are valued – as your true self. At Wärtsilä YOU matter.

We value diversity and are committed in supporting inclusive work community.Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps:

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim

Talent Acquisition Partner

Email:

Join us to apply for the Technical Support Specialist role at Venture Smarter .

This range is provided by Venture Smarter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$48,000.00/yr - $0,000.00/yr

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, we offer a 360-degree suite of solutions tailored to each client's needs. Over the years, we've successfully guided businesses through growth, market transitions, and legal complexities. As we look to the future, we're excited to continue being the catalyst that propels businesses to new heights. Join us in venturing smarter. Our mission is to be the driving force behind your business success. We offer specialized consultancy services that address your legal and business challenges, propelling you towards a future of limitless opportunities. By integrating innovation, integrity, and impact into our approach, we create tailored solutions that not only solve immediate issues but also position you for long-term growth. We're not just consultants; we're your partners in navigating the complex landscape of business evolution.

The Role

Company : Venture Smarter

Location : Remote

Salary : 4,000 - 5,000 per month (based on experience)

Job Description

Venture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll have the flexibility to work from the comfort of your home while helping to solve technical issues, troubleshoot systems, and provide solutions to enhance the customer experience.

Key Responsibilities

• Provide support for technical inquiries via phone, email, and live chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide clients through system installations, configurations, and updates.
• Maintain detailed logs of support requests and solutions provided.
• Collaborate with the development and IT teams to improve system performance and support protocols.
• Stay up-to-date with industry trends and new technologies to enhance customer service.

Ideal Profile / Requirements

• Proven experience in technical support or IT-related roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience with remote work tools and customer service platforms.
• Ability to work independently and manage time effectively.

Benefits

• Competitive monthly salary.
• Flexible work-from-home setup.
• Health and wellness benefits.
• Opportunities for career growth and development.

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Venture Capital and Private Equity

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia, and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, quickly growing to become the number one monitor and smart TV brand in Singapore. Known for its affordable premium offerings and award-winning customer experience, the brand has expanded its range of home electronics and appliances.

Join us at PRISM+ and be part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are seeking a Technical Support Product Specialist with excellent communication and diagnostic skills.

As a Technical Support Product Specialist, you will be responsible for thorough product testing and evaluation, providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.

Responsibilities:

1. Conduct testing for new products/software prior to launch.
2. Provide repair, service, and customer support during onsite visits.
3. Configure TV setups and other devices (e.g., Android/Apple devices).
4. Diagnose and troubleshoot onsite issues independently at customer locations.
5. Record and update test and service reports promptly.
6. Perform in-house repair and maintenance of TVs exchanged by customers.
7. Support warehouse disposal activities.
8. Perform other duties as assigned.

Qualifications:

1. Minimum 3 years of experience as an onsite TV technician or relevant role.
2. Singapore Class 3 driving license.
3. Willingness to work overtime when required.
4. At least Primary/Secondary School/'O' Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics, or equivalent.

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia, and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that go beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, quickly growing to become the number one monitor and smart TV brand in Singapore. Known for its affordable premium offerings and award-winning customer experience, the brand has expanded to include a wide range of home electronics and appliances.

Join us at PRISM+ and be part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are seeking a Technical Support Product Specialist with excellent communication and diagnostic skills.

The role involves performing thorough product testing and evaluation, providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.

Responsibilities include:

1. Conduct testing for new products/software prior to launch
2. Provide repair, service, and customer support during onsite visits
3. Configure TV setup and other devices (e.g., Android/Apple devices)
4. Diagnose and troubleshoot onsite issues independently
5. Record and update test and service reports promptly
6. Perform in-house repair and maintenance of TVs exchanged by customers
7. Support warehouse disposal activities
8. Perform other duties as assigned

Minimum requirements:

1. At least 3 years of experience as an onsite TV Technician or relevant role
2. Singapore Class 3 driving license
3. Willingness to work overtime when required
4. Educational qualification: at least Primary/Secondary School/'O' Level, Professional Certificate/NITEC, Diploma, or higher in IT, Electronics, or related fields

We are seeking a highly skilled individual to fill this role.

The successful candidate will be responsible for providing technical support to customers, ensuring they have a seamless experience with our products and services.

This position requires strong problem-solving skills, attention to detail, and excellent communication abilities.

Candidates must have prior experience in a similar capacity, preferably in a fast-paced environment.

As a Technical Support Specialist, you will have the opportunity to work with a variety of technologies and develop your skillset further.

You will also receive comprehensive training and support to ensure your success in this role.

Technical Support Specialist

Job Description:

• Troubleshoot and resolve technical issues on semiconductor equipment and systems, including computer systems, complex software, or networked and/or wireless systems.
• Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.
• Serves as liaison with customers on administrative and technical matters for assigned projects.
• Coordinate logistics arrangements with customers on equipment-related matters.
• Responds to customers' complaints, provides time to find solutions to resolve customers' issues.
• Monitors the performance of the product, provides regular update reports and feedback on customer service requests.
• Reports common complaints of customers to management to address the situation for future reference.

Required Skills and Qualifications:

• Degree/Diploma in Electrical/Electronic Engineering or its equivalent.
• Minimum 1 year of relevant experience with semiconductor equipment knowledge.

Benefits:

Work with state-of-the-art equipment and technology.

Opportunity to develop skills in troubleshooting and problem-solving.

Collaborate with a team of experienced professionals.

• Collaborative working skills
• Troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to learn quickly and adapt to new technologies

Our team provides IT support for employees and manages the IT Concierge, operating on-site. The role involves:

• IT troubleshooting
• Collating, analysing and maintaining data records for service standards tracking, dashboard reporting, audit and governance
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies
• Managing IT provisioning and IT induction on new hires' first day of work
• Supporting IT projects, e.g. coordination with stakeholders and employees, data progress tracking
• Facilitating IT configuration changes and account access rights
• Guiding users on the policies, processes and responsibilities in managing IT devices and accounts

We are looking for candidates with a Diploma in IT/Computing/Engineering or ITE Certificate with relevant IT experience .

This position offers:

• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029 + Option to extend another 5 years
• Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

This job is in partnership with the Employment and Employability Institute Pte Ltd ('e2i'). e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services.

Job Title: IT Technician

We are seeking a skilled and experienced IT professional to join our team. As an IT Technician, you will play a key role in shaping the company's growth and success.

• Repair Requirements:
• Proficient knowledge of installing and troubleshooting software (Windows OS/driver/Bluescreen etc)
• Troubleshooting of laptops (changing keyboard/LCD/Motherboard/etc)
• Troubleshooting of tablets & mobile phones (changing LCD/Battery/Motherboard etc)
• Unpacking and quality control of laptops
• Assisting customers with queries on online platforms
• Minimum 1 year experience in repairing is required
• Retail Store:
• Welcoming and engaging with customers as they enter the store
• Assessing customers' needs and suggesting solutions to their problems
• Using consulting sales techniques to increase store sales
• Assisting with inventory, including receiving and stocking merchandise
• Preferred IT knowledge background

1. Diploma or degree in Information Technology, Computer Science, or a related field
2. At least 1-2 years of experience in a similar IT support or technician role
3. Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues
4. Good understanding of computer hardware, software, and networking technologies
5. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
6. Proficient in the use of various IT tools and software, including diagnostic and monitoring tools
7. Ability to work independently and as part of a team to meet deadlines and deliver high-quality service

• Great career development opportunities
• Yearly performance bonuses and increments
• 5-day workweek
• Work-life balance, depending on how tasks are managed

Our company values innovation, teamwork, and customer satisfaction. We offer a dynamic and supportive work environment that fosters growth and development.