5,320 Senior Technical Support Specialist jobs in Singapore

About Epos

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

EPOS is looking for aTechnical Support Specialist to join our Client Solutions team and play a vital role in ensuring a stable and seamless experience for our users. In this client-facing role, you’ll serve as the first line of technical support and deployment for our products such as POS, payment terminals (EDC), notification soundboxes, and related services.

You’ll be the go-to person for diagnosing issues, delivering exceptional support, and collaborating with internal teams to resolve more complex problems. If you enjoy solving real-world technical challenges, supporting end-users, and improving support processes, this role is for you.

Frontline Technical Support & Troubleshooting

• Act as the primary point of contact for client inquiries and technical issues via phone, email, chat, or remote access tools.
• Provide timely troubleshooting for a wide range of hardware and software issues related to payment devices, such as EDC terminals and soundboxes.
• Assist clients with device installation, activation, and configuration during onboarding.
  
  

Issue Management & Escalation

• Accurately log and manage support tickets using platforms like Zendesk or Jira, ensuring all issues are tracked and resolved effectively.
• Escalate complex or unresolved issues to Tier 2 or engineering teams, while maintaining ownership of communication with the client.
• Collaborate cross-functionally with product, engineering, and operations teams to drive issue resolution and improve support workflows.
  
  

Documentation & Process Improvement

• Contribute to and maintain an up-to-date knowledge base, FAQs, and internal documentation to help scale support and improve user experience.
• Gather and report customer feedback to internal teams to support continuous product and service improvements.
• Proactively identify recurring issues or improvement areas in support processes and suggest actionable solutions.
  

Miscellaneous and Administrative

• Support and assist with internal office technical needs, including basic maintenance.

• Proficient in English and Fluency in Mandarin is preferred.
• You have 1–2 years of experience in a technical support or client-facing IT role.
• You have worked in the Payments, FinTech, or a closely related industry (this is essential).
• You're familiar with EDC terminals, POS systems, or merchant-side payment hardware.
• You have strong analytical and problem-solving skills, and can troubleshoot independently.
• You’re a great communicator, both verbally and in writing, and can explain technical concepts in a simple, clear manner.
• You’re organized, resilient, and able to manage multiple priorities in a fast-paced environment.
• You are customer-first in your approach and thrive on helping others succeed.

About Epos

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

EPOS is looking for aTechnical Support Specialist to join our Client Solutions team and play a vital role in ensuring a stable and seamless experience for our users. In this client-facing role, you’ll serve as the first line of technical support and deployment for our products such as POS, payment terminals (EDC), notification soundboxes, and related services.

You’ll be the go-to person for diagnosing issues, delivering exceptional support, and collaborating with internal teams to resolve more complex problems. If you enjoy solving real-world technical challenges, supporting end-users, and improving support processes, this role is for you.

Frontline Technical Support & Troubleshooting

• Act as the primary point of contact for client inquiries and technical issues via phone, email, chat, or remote access tools.
• Provide timely troubleshooting for a wide range of hardware and software issues related to payment devices, such as EDC terminals and soundboxes.
• Assist clients with device installation, activation, and configuration during onboarding.
  
  

Issue Management & Escalation

• Accurately log and manage support tickets using platforms like Zendesk or Jira, ensuring all issues are tracked and resolved effectively.
• Escalate complex or unresolved issues to Tier 2 or engineering teams, while maintaining ownership of communication with the client.
• Collaborate cross-functionally with product, engineering, and operations teams to drive issue resolution and improve support workflows.
  
  

Documentation & Process Improvement

• Contribute to and maintain an up-to-date knowledge base, FAQs, and internal documentation to help scale support and improve user experience.
• Gather and report customer feedback to internal teams to support continuous product and service improvements.
• Proactively identify recurring issues or improvement areas in support processes and suggest actionable solutions.
  

Miscellaneous and Administrative

• Support and assist with internal office technical needs, including basic maintenance.

• Proficient in English and Fluency in Mandarin is preferred.
• You have 1–2 years of experience in a technical support or client-facing IT role.
• You have worked in the Payments, FinTech, or a closely related industry (this is essential).
• You're familiar with EDC terminals, POS systems, or merchant-side payment hardware.
• You have strong analytical and problem-solving skills, and can troubleshoot independently.
• You’re a great communicator, both verbally and in writing, and can explain technical concepts in a simple, clear manner.
• You’re organized, resilient, and able to manage multiple priorities in a fast-paced environment.
• You are customer-first in your approach and thrive on helping others succeed.

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia, and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that go beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, quickly growing to become the number one monitor and smart TV brand in Singapore. Known for its affordable premium offerings and award-winning customer experience, the brand has expanded to include a wide range of home electronics and appliances.

Join us at PRISM+ and be part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are seeking a Technical Support Product Specialist with excellent communication and diagnostic skills.

The role involves performing thorough product testing and evaluation, providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.

Responsibilities include:

1. Conduct testing for new products/software prior to launch
2. Provide repair, service, and customer support during onsite visits
3. Configure TV setup and other devices (e.g., Android/Apple devices)
4. Diagnose and troubleshoot onsite issues independently
5. Record and update test and service reports promptly
6. Perform in-house repair and maintenance of TVs exchanged by customers
7. Support warehouse disposal activities
8. Perform other duties as assigned

Minimum requirements:

1. At least 3 years of experience as an onsite TV Technician or relevant role
2. Singapore Class 3 driving license
3. Willingness to work overtime when required
4. Educational qualification: at least Primary/Secondary School/'O' Level, Professional Certificate/NITEC, Diploma, or higher in IT, Electronics, or related fields

Love engineering? Obsessed with optimization?

Join our high-energy team where you'll turn ideas into action, keep our fleet running like clockwork, and learn the ropes of real-world engineering from day one.

This role ensures optimal performance, minimal downtime, and compliance with safety and environmental regulations. This position requires a combination of mechanical knowledge, system diagnostics, and operational coordination in a fast-paced environment.

What You'll Be Doing

• Engineer smarter systems: Lead mini-projects to boost vehicle performance and workshop efficiency.
• Optimize everything: Use data to make smart decisions on vehicle maintenance, upgrades, and replacements.
• Team up with pros: Work alongside technicians, contractors, and vendors to solve real problems.
• Innovate and improve: Suggest upgrades and tweaks to make our operations leaner and meaner.
• Track and report: Monitor fleet performance and share insights that drive change.
• Manage assets: From acquisition to retirement, help us make the most of our vehicles and equipment.

Who We're Looking For

• Fresh grads or early-career engineers with a Diploma/Degree in Mechanical Engineering or Mechatronics.
• Curious minds who love tech, data, and solving problems.
• Confident with Microsoft Office (especially Excel).
• Bonus points if you know your way around heavy vehicles or have a Class 4 license (not required).

Roles and responsibilities

1. Perform scheduled maintenance schedule for capital equipment on site.

2. Liase with BME department of all hospitals for any equipment on trial/ placement/ acquired capital

equipment.

1. On site troubleshooting where applicable.

2. Conduct training for BME to better equip them with our capital equipment capabilities, from software

updates to upgrades.

1. Offer our value-added service partnerships across all hospitals related to our capital equipment.

2. Liase with sales team to ensure equipment on trial and setup of new equipment are duly executed.

3. To perform all due diligence to ensure equipment are safe to use in the OT/ ICU/ any other care floor

areas of the hospital within Singapore.

1. On site case support if required.

Qualification and Experience

1. Diploma/ degree in Biomedical Engineering.

2. 2 years of hospital biomedical engineering / medical equipment servicing experience will be an added

advantage.

1. Fresh graduates are welcome

Love engineering? Obsessed with optimization?

Are you ready to roll up your sleeves and dive into the world of mechanical systems, hydraulics, and smart maintenance? Join us as a Compactor Maintenance Executive and be the go-to engineer keeping our compactors in top shape — from workshop repairs to on-site operations.

What You'll Be Doing

• Be the first responder: Receive breakdown alerts and coordinate fast, effective technician dispatches.
• Plan like a pro: Schedule preventive maintenance cycles for our compactors and customer-owned units.
• Quality matters: Ensure all workshop repairs are done right and ready for QC checks.
• Coordinate the haul: Work with Ops to bring compactors in for servicing and ensure spare parts are ready.
• Train and advise: Teach users how to operate compactors safely and efficiently.
• Manage inventory: Keep hydraulic oil and spare parts stocked and ready for action.
• Lead on-site works: Supervise maintenance at bin centres and support suction equipment operations.
• Know your systems: Work with Star/Delta 3-phase power systems and support fleet management.
• Think safety first: Champion zero-accident culture and follow HSE guidelines.

Who We're Looking For

• Fresh grads or early-career engineers with experience in compactor maintenance
• Possess a Diploma in Mechanical, Electrical, or Mechatronics Engineering
• Strong in mechanical and hydraulic systems, bonus if you can redesign components
• Possess a valid Class 3 driving license

Love engineering? Obsessed with optimization?

Are you ready to roll up your sleeves and dive into the world of mechanical systems, hydraulics, and smart maintenance? Join us as a Compactor Maintenance Executive and be the go-to engineer keeping our compactors in top shape — from workshop repairs to on-site operations.

What You'll Be Doing

• Be the first responder: Receive breakdown alerts and coordinate fast, effective technician dispatches.
• Plan like a pro: Schedule preventive maintenance cycles for our compactors and customer-owned units.
• Quality matters: Ensure all workshop repairs are done right and ready for QC checks.
• Coordinate the haul: Work with Ops to bring compactors in for servicing and ensure spare parts are ready.
• Train and advise: Teach users how to operate compactors safely and efficiently.
• Manage inventory: Keep hydraulic oil and spare parts stocked and ready for action.
• Lead on-site works: Supervise maintenance at bin centres and support suction equipment operations.
• Know your systems: Work with Star/Delta 3-phase power systems and support fleet management.
• Think safety first: Champion zero-accident culture and follow HSE guidelines.

Who We're Looking For

• Fresh grads or early-career engineers with experience in compactor maintenance
• Possess a Diploma in Mechanical, Electrical, or Mechatronics Engineering
• Strong in mechanical and hydraulic systems, bonus if you can redesign components
• Possess a valid Class 3 driving license

Company Description

At Quest, we create software solutions that simplify IT management and help customers achieve IT resilience. Our solutions enhance data performance, streamline migration and modernization processes, and strengthen cybersecurity for our clients. Since 1987, we have partnered with more than 130,000 organizations, including 95 percent of the Fortune 500. Quest provides a broad range of service offerings to support our solutions and meet evolving customer needs. Headquartered in Aliso Viejo, California, Quest employs over 3,500 team members in 39 countries.

Role Description

This is a full-time remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support, customer support, troubleshooting issues, ensuring customer satisfaction, and utilizing analytical skills to diagnose and solve problems.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• Experience in IT management or a related field is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field