50 IT jobs in Singapore

• Deliver exceptional customer experiences through timely and professional communication.

• Data Management: Accurately update customer information in our management system with attention to detail.
• Additional duties assigned by the Customer Service team or Superior, including but not limited to ad hoc tasks related to customer service operations.

• Basic computer skills for data analysis and processing.
• Effective communication and writing skills in English and Chinese.
• Ability to work comfortably in a warehouse environment.
• Flexibility and availability to work a 5-day week schedule.

• Assist customers in resolving technical issues with our products and services.
• Coordinate with internal teams to resolve customer complaints within service level agreements.
• Provide a single point of contact for customers to report technical issues.
• Work closely with colleagues to suggest and propose preventive measures or workarounds for recurring problems.
• Be proactive in monitoring systems, provide efficient solutions and actions before customers report issues.
• Take responsibility for receiving reports or problems until the root cause is solved or preventive action is applied.
• Will be required to perform 24/7 support duties on a rotational basis.
• Perform tasks assigned by direct supervisor.

• Minimum Advance Diploma in Computer Science or related field.
• At least one year of experience in technical support customer service in a corporate IT environment.
• Basic knowledge in TCP/IP networking as well as web services.
• Basic knowledge in web application development and support.

• Ability to work independently and take initiative.
• Attention to detail and ability to produce high-quality accurate work consistently.
• Exceptional problem-solving and troubleshooting skills.
• Willingness and ability to work cooperatively with others as part of a team.
• Flexibility in terms of responsibilities and working arrangements.
• Good interpersonal and communication skills with report writing and documentation skills.
• Ability to work under pressure for deliverables.

• 18 days of annual leave.
• Competitive salary and bonuses.
• Flexible working hours.
• Comprehensive insurance coverage.
• Wellness fund for medical, dental, EAP or attraction park expenses.
• Well-stocked pantry.
• Communities of Practice and Workshops for growth and learning.
• Substantial subsidies and programs for creativity and fun.

Job Title: IT Support Specialist

Description:

As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our organization's technology infrastructure.

Key Responsibilities:

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• Provide technical support to internal users, including remote troubleshooting and assistance.
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• Set up laptops and configure Active Directory (AD) profiles, manage system access for new staff onboarding.
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• Manage user accounts - creation, modification, termination, and access control.
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• Track and manage IT assets, including inventory control, labeling, issuing of devices, etc.
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• Support IT server room and infrastructure health checks.
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• Troubleshoot computer and label printing issues, escalating major problems to IT teams.
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• Perform routine permission reviews and document changes for compliance and audit readiness.
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• Maintain IT security trackers, server room access logs, and non-compliance lists.
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• Support security-related tasks, such as assisting with vulnerability scans, monitoring risk mitigation actions, and security action tracking.
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• Monitor server backups and network status.
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• Monitor ticketing system for manufacturing-related issues and provide support.
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• Execute basic SQL queries (with guidance) to extract transaction data.
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• Assist in root cause analysis and the identification of recurring IT issues.
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Requirements:

To be successful in this role, you will need:

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• Min. diploma or above, with IT/Computer Engineering domain preferred.
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• IT savvy, bilingual (English & Mandarin, to support end users).
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• Min 1 year of experience.
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• Prefer has IT helpdesk experience for end-user support and office administration.
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• Good attitude and characteristic; follow instructions, willing to learn, and communicate.
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• OK with 3 to 6 months contract (might be shorter or longer).
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• Immediately available or able to join within a short notice period.
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• Training will be provided.
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What We Offer:

We offer a competitive compensation package and opportunities for professional growth and development.

Our team is committed to delivering exceptional service and support to our customers and employees alike.

This role is crucial in ensuring the seamless operation of our IT infrastructure. Key responsibilities include providing hands-on desktop troubleshooting support to end-users for hardware, software, and network related issues.

• Desktop Troubleshooting: Provide timely and effective support to resolve end-user issues with hardware, software, and audio-visual equipment.
• Account Management: Resolve issues relating to end-user accounts, network access, and folder permissions.
• IT Asset Deployment: Deploy and recover IT assets for onboarding and off-boarding of staff.
• Inventory Management: Conduct asset verification and audit, maintain accurate records of hardware, software, and license inventory.
• Change Management: Perform approved change requests for software installation and hardware configuration changes.
• Documentation: Assist the IT team in maintaining documentation and troubleshooting guides.

Qualifications & Field of Study:

• A minimum of Higher Nitec or Diploma certification in Computer/Electronic Engineering or equivalent discipline is required.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are highly desirable.

Work Experiences & Skillsets:

• Proven intermediate level hands-on desktop troubleshooting proficiency with Windows and Linux software, hardware, Microsoft Office 365, networking, and audio-visual equipment is expected.
• Experience with scripting and automation tools such as Python, PowerShell, and Bash is an added advantage.
• Good understanding of aforementioned technologies is necessary.
• Strong interpersonal and communication skills are required.
• Excellent command of written and spoken language is a must.

Character Traits:

• Solid organizational skills and attention to detail while juggling demands from stakeholders are essential.
• Pro-active team player that is resourceful, self-driven with a high degree of professional integrity is expected.
• Self-starter with an independent, resourceful, and positive attitude is necessary.
• Takes initiative and ownership of problems to ensure satisfactory resolutions.
• Ability to navigate unfamiliar technical challenges and situations.
• Ability to work with minimal supervision.
• Ability to perform under pressure.
• Eager to learn and improve.
• Moving of heavy computing equipment may be required.

We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

Job Summary:

We are seeking a skilled Desktop Support specialist to provide IT assistance to employees and manage the IT Concierge service.

Key Responsibilities:

• IT troubleshooting and resolution
• Data analysis and record maintenance for service standards tracking and dashboard reporting
• Coordination with service partners for account creation and updates
• IT provisioning and induction for new hires
• Support for IT projects, including data progress tracking and coordination with stakeholders
• Facilitation of IT configuration changes and account access rights
• Guidance on IT policies, processes, and responsibilities

Requirements:

• Diploma in IT/Computing/Engineering or ITE Certificate with relevant IT experience

Working Hours:

Monday to Friday: 8.30am to 6.00pm (Hours may be staggered subject to team lead)

Benefits:

• 18 Days Annual Leave and Contract up to Jan 2029 + Option to extend another 5 years

• Provide polite and professional assistance to end-users via calls, email queries, and requests.
• Log all reported incidents using incident ticketing tools.
• Offer first-level support to troubleshoot and resolve technical issues.
• Accurately assess and resolve problems.
• Provide regular updates on follow-up actions and incident status.
• Escalate incidents to appropriate second-level support in accordance with escalation matrices.
• Collaborate with Team Leads to feedback and improve processes.
• Perform shift work and weekend duties as required.

• Excellent communication and interpersonal skills.
• Strong computer skills and ability to troubleshoot IT-related issues.
• Familiarity with ITIL 4.0 framework.
• Possess relevant certifications such as CompTIA A+ or equivalent.

• Troubleshooting and problem-solving skills.
• Knowledge of Microsoft Exchange/Outlook and other related software.
• Experience with IT Service Management (ITSM) tools.

We offer a dynamic and supportive work environment that encourages continuous learning and growth. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced IT environment, we encourage you to apply for this exciting opportunity.

IT Support Role Overview

We are seeking a highly skilled IT Support Specialist to join our team. As the primary point of contact for user support related queries, you will play a crucial role in ensuring the smooth operation of our infrastructure.

Your key responsibilities will include participating in and implementing infrastructure projects, monitoring infrastructure stability, and documenting incidents and service requests.

You will also be responsible for taking internal and external calls, resolving and escalating user requests, and providing statistical reports about support cases and incidents.

To excel in this position, you should have a strong foundation in Computer Science or Information Technology, 1-2 years' experience in user support and helpdesk duties, excellent problem-solving and system troubleshooting skills, and outstanding interpersonal and communication skills.

Key Qualifications:

• Diploma or above in Computer Science, Information Technology or relevant discipline
• 1-2 years' experience in user support and helpdesk duties
• Strong problem solving and system troubleshooting skills
• Good interpersonal and communication skills

We are seeking a highly skilled Desktop Support Professional to join our IT team. The role involves providing proactive support for end-users, maintaining IT hardware and software, and ensuring smooth daily operations in a dynamic environment.

• Main Responsibilities:
• Provide desktop support for end-users, including troubleshooting hardware, software, OS, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
• Manage user accounts and standard IT requests.
• Support Microsoft 365, Windows OS, and common enterprise applications.
• Collaborate with other IT teams to resolve escalated issues and support projects.

• Required Skills and Qualifications:
• Diploma/Degree in IT or related field.
• 2-5 years of desktop support experience in enterprise environments.
• Strong troubleshooting skills for Windows OS, Office 365, and basic networking.
• Familiarity with ITSM ticketing tools.
• Ability to work independently and multitask under pressure.

Benefits:

• Opportunity to work in a supportive and growth-oriented environment.
• Gain exposure to enterprise IT operations and infrastructure.