705 IT Support Manager jobs in Singapore

• Basic + Comms + VB

• Frontline interface with Japan customers for all product, quality and technical related topics
• Process information between customers and internal teams, organize and convey the information such that both parties can effectively understand and react to it
• Proactively add value as technical representative of the company by putting up recommendations or proposals on technical solutions that help to grow the business or improve our product quality and features
• Proactively think, strategize and propose solutions that can bridge the customer and the company when there are gaps in mutual expectations
• Drive the technical aspects of product presentation and promotion to customers with Sales and Business Development team members, including product demonstration and training
• Coordinate between customers and internal R&D teams for product development and evaluation
• Coordinate between customers and internal QA team for product quality issue resolution.
• Perform local verification in Japan for quality claims.

• At least 5 years in a hardware technical related role, such as technical support, field application, product development, product marketing
• Experience in NFC readers or payment terminals, or components and services related to these devices is highly preferred
• Experience in IoT devices and system is a big plus
• Academic background or good fundamentals in electronics and circuitry
• Business Level of English is required to liaise with English-speaking internal stakeholders in Singapore
• Business-level Japanese is required to liaise with Japanese-speaking internal and external stakeholders in Japan
• Experience working in a multicultural environment or in overseas is a plus
• Excellent communication skills - ability to anticipate reaction and convey information tactfully; ability to understand and bridge cross-border cultural differences
• Strategic and not reactive - think before action; ability to derive the actions from the issues and not reliant on only instructions given by the superior
• Analytical and good at breaking down problems
• Highly organized to effectively manage tasks and information

Job Summary:

The Technical Support Manger plays a crucial role in ensuring the smooth operation of the production team within the vehicle repair and maintenance department. This position involves assessing vehicles, managing parts procurement, training technical staff, and effectively communicating with customers. Additionally, the Technical Support Manager is responsible for analyzing repair data using vehicle inventory management software.

Job Responsibilities:

1. Technical Skill Training:

- Execute and mentor technical staff (mechanics, technicians, etc.) on repair techniques, safety protocols, and customer service.

- Continuously update team members on industry trends, new technologies, and best practices.

2. Repair Analysis:

- Regularly review repair data to identify patterns, recurring issues, and areas for improvement.

- Collaborate with the management team to implement process enhancements.

- Contribute to continuous improvement initiatives within the repair and maintenance department.

3. Vehicle Assessment:

- Conduct thorough assessments of vehicles brought in for repair and maintenance.

- Identify issues, evaluate damage, and recommend appropriate repair procedures.

- Collaborate with technicians to ensure accurate diagnosis and efficient repair processes.

4. Vehicle Inventory Management Software:

- Familiarize yourself with the vehicle inventory management software used by the organization.

- Utilize the software to track repair progress, manage inventory, and analyze repair data.

- Generate reports and insights to optimize repair efficiency and resource allocation.

5. Customer Communication:

- Interact with customers to explain repair processes, estimated timelines, and costs.

- Address customer inquiries, concerns, and feedback professionally and empathetically.

- Provide exceptional customer service throughout the repair journey.

6. Parts Procurement:

- Take charge of procuring vehicle parts and accessories.

- Maintain relationships with suppliers and negotiate pricing.

- Ensure timely availability of necessary parts for repairs.

Qualifications:

-10+ years of management experience.

- Proven experience in vehicle repair and maintenance, preferably in a supervisory or technical support role.

- Strong technical knowledge of automotive systems, components, and repair procedures.

- Excellent communication skills to interact with both technical staff and customers.

- Proficiency in using vehicle inventory management software.

- Problem-solving abilities and attention to detail.

• Basic + Comms + VB

• Frontline interface with Japan customers for all product, quality and technical related topics
• Process information between customers and internal teams, organize and convey the information such that both parties can effectively understand and react to it
• Proactively add value as technical representative of the company by putting up recommendations or proposals on technical solutions that help to grow the business or improve our product quality and features
• Proactively think, strategize and propose solutions that can bridge the customer and the company when there are gaps in mutual expectations
• Drive the technical aspects of product presentation and promotion to customers with Sales and Business Development team members, including product demonstration and training
• Coordinate between customers and internal R&D teams for product development and evaluation
• Coordinate between customers and internal QA team for product quality issue resolution.
• Perform local verification in Japan for quality claims.

• At least 5 years in a hardware technical related role, such as technical support, field application, product development, product marketing
• Experience in NFC readers or payment terminals, or components and services related to these devices is highly preferred
• Experience in IoT devices and system is a big plus
• Academic background or good fundamentals in electronics and circuitry
• Business Level of English is required to liaise with English-speaking internal stakeholders in Singapore
• Business-level Japanese is required to liaise with Japanese-speaking internal and external stakeholders in Japan
• Experience working in a multicultural environment or in overseas is a plus
• Excellent communication skills - ability to anticipate reaction and convey information tactfully; ability to understand and bridge cross-border cultural differences
• Strategic and not reactive - think before action; ability to derive the actions from the issues and not reliant on only instructions given by the superior
• Analytical and good at breaking down problems
• Highly organized to effectively manage tasks and information

Direct message the job poster from BOC Aviation

Reporting to the Senior Manager, IT (Delivery Lead), the successful candidate will be responsible for the following:

• Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.
• Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.
• Managing enhancement and change request and ensuring internal processes are followed.
• Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.
• Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
• Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
• Gathering feedback from users and stakeholders to continuously improve applications and services.
• Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.
• Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
• Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.
• Improving business efficiencies through the introduction of automation and value engineering.
• Supporting projects and activities led by Project team as subject matter expert.
• Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.
• Assisting with other tasks as assigned by the Senior Manager, IT (Delivery Lead), the Head of IT, and/ or the Chief Operating Officer.

Job Requirements:

• Bachelor's degree or higher in Information Technology, computer science, or related field.
• Minimum seven to 15 years' experience in IT applications support role preferably with at least five years’ experience in ERP systems.
• Experience in business requirements gathering and vendor management.
• Strong analytical and creative problem-solving skills.
• Organised and detail oriented with the ability to manage multiple tasks.
• Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.
• Align with and demonstrate BOC Aviation Core Values, which are Integrity; Teamwork; Accountability; Agility; and Ambition.

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Airlines and Aviation

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Queenstown, Central Singapore Community Development Council, Singapore 5 days ago

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Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems
  
  

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Develop relationships beyond the main point of contact at all locations.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Manage integrity of shipment and performance data.
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
• Support the Accounts Receivable process of the customer internally within Expeditors.
• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.
  
  

• University or equivalent business qualifications
• Minimum 3 years Expeditors' or industry experience
• Proven work experience in business retention
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong presentation skills
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Expeditors by 2x

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Manager, Venture Support

Trendlines Medical Singapore operates through investing in, incubating, and providing a range of services targeted to nurture and support Singapore-based entrepreneurs and start-up companies in the medical device sector leading these from development to commercialization into the global markets.

Job Description

Reporting directly to the CEO, the Manager, Venture Support is a newly created role due to expansion of activities within the portfolio companies.

As the Venture Support Manager, you will provide support to the portfolio companies and be involved in strategy, stakeholder engagement and developing product commercialization plans with the management of the portfolio company.

Specifically, your day-to-day activities will involve closely working directly with the portfolio companies invested by Trendlines Medical Singapore and shall provide business management support to the portfolio companies. This shall include monitoring of operational and commercial plans, engagement with internal and external stakeholders on the development milestones of the portfolio companies, preparation and review of investment/grant reports and work with the management of the portfolio companies on the business development activities.

In this role, you will also support the lead board of director of the portfolio companies in external stakeholders engagement including preparation of presentation materials and review of agreements independently or in consultation with the respective companies' lawyers.

Skills and experience

· Proactive, self-driven and detailed-oriented work ethic

· Demonstrated proactive approaches to problem solving with strong decision-making capability

· Highly resourceful team player, with the ability to be work-effective independently

· Forward looking thinker who actively seeks opportunities and proposes solutions

· Possesses effective and impactful communication and presentation skills

· Strong project management and organizational skills with ability to evaluate options to support decisions

Qualifications

Education and Experience Requirements

· Bachelor's degree in business or finance

· Good experience in partnership development and project management

· Prior experience in working with start-ups or early-stage companies will be advantageous

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Develop relationships beyond the main point of contact at all locations.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Manage integrity of shipment and performance data.
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
• Support the Accounts Receivable process of the customer internally within Expeditors.
• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.

• University or equivalent business qualifications
• Minimum 3 years Expeditors' or industry experience
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY

All your information will be kept confidential according to EEO guidelines.

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals

• 350+ locations worldwide

• Fortune 500

• Globally unified systems

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.

• Develop relationships beyond the main point of contact at all locations.

• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.

• Initiate value add solutions based on Expeditors service offerings and technology.

• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.

• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.

• Establish and monitor performance standards according to agreed KPI's.

• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.

• Highlight and escalate customers at risk.

• Manage integrity of shipment and performance data.

• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.

• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.

• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.

• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.

• Support the Accounts Receivable process of the customer internally within Expeditors.

• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.

• University or equivalent business qualifications

• Minimum 3 years Expeditors' or industry experience

• Proven work experience in business retention

• Proficient in MS Office and CRM software

• Ability to communicate up and down management hierarchy with equal effectiveness

• Strong presentation skills

• Strong analytical skills

• Proven problem solving and interpersonal skills

• Charismatic with an ability to connect

ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY

All your information will be kept confidential according to EEO guidelines.