6,517 Sales Director jobs in Singapore

Responsibilities

• Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements.
• Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants.
• Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
• Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively.
• Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
• Other ad hoc tasks as required.

Requirements

• Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.
• Candidates with more experience will be considered for a more senior role.
• Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
• Excellent communication, negotiation, and relationship management skills.
• A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment.
• Ability to work collaboratively across functions, yet independently.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Sales, Business Development, and Customer Service

• Acts as the primary contact for multi-Geo and / or multi-product customers.
• Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
• Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
• Champion and represent the customer's business requirements in the organization.
• Improve the service to the customer and profitability to the organization.
• Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
• Act as liaison between the customer and the various Nippon Express SAO divisions.

• Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
• Develop and maintain an internal and global contact list and escalation tree for each customer.
• Maintain SLA compliance and carry out timely KPI metrics reporting.
• Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
• Kick off new customer implementation with respective stakeholders.
• Monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer for transportation, freight and hub-related services.
• Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
• Understand customer's business and the environment that they operate in to be able to resolve the customer's business and operation issues.
• Develop and maintain WI, SOP or reporting deck for the customer.
• Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
• Actively identify, measure and improve performance levels for the customer.
• Participate and validate contract rates with respective KAMs and pricing teams.
• Drive automation for reporting requirements.
• Carry out other tasks and assignments given by the Management.

• Possess a Bachelor's Degree or Diploma.
• Minimum 3 years' experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
• Candidate with supplier management, program / key account management experience will be a bonus.
• Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
• Good verbal and written communication skills in English. A second language skill will be advantageous.
• Proficient in common office applications, e.g. MS Office.

• Objective-driven.
• Good time-management skills.
• Flexible and able to respond to changes.
• Able to communicate with all management levels.
• Independent and resourceful.
• Able to work under pressure.
• Excellent analytical, communication and interpersonal skills.
• Strong organizational skills.

• Acts as the primary contact for multi-Geo and / or multi-product customers.
• Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
• Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
• Champion and represent the customer's business requirements in the organization.
• Improve the service to the customer and profitability to the organization.
• Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
• Act as liaison between the customer and the various Nippon Express SAO divisions.

• Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
• Develop and maintain an internal and global contact list and escalation tree for each customer.
• Maintain SLA compliance and carry out timely KPI metrics reporting.
• Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
• Kick off new customer implementation with respective stakeholders.
• Monitor all agreed KPIs associated with Nippon Express SAO's commitment to the customer for transportation, freight and hub-related services.
• Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
• Understand customer's business and the environment that they operate in to be able to resolve the customer's business and operation issues.
• Develop and maintain WI, SOP or reporting deck for the customer.
• Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
• Actively identify, measure and improve performance levels for the customer.
• Participate and validate contract rates with respective KAMs and pricing teams.
• Drive automation for reporting requirements.
• Carry out other tasks and assignments given by the Management.

• Possess a Bachelor's Degree or Diploma.
• Minimum 3 years' experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
• Candidate with supplier management, program / key account management experience will be a bonus.
• Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
• Good verbal and written communication skills in English. A second language skill will be advantageous.
• Proficient in common office applications, e.g. MS Office.

• Objective-driven.
• Good time-management skills.
• Flexible and able to respond to changes.
• Able to communicate with all management levels.
• Independent and resourceful.
• Able to work under pressure.
• Excellent analytical, communication and interpersonal skills.
• Strong organizational skills.

OVERVIEW

This position must be familiar with the freight and contract logistics business and must be able to meet customer’s operation and reporting requirements in the region. He / She must also be able to work closely with the Nippon Express Global Network to provide the best-in-class support to the customers.

The successful candidate will be part of the Operational Key Account Management team to help drive growth in market shares of freight, logistics and transportation businesses within the Nippon Express SAO organization.

JOB PURPOSE

• Acts as the primary contact for multi-Geo and / or multi-product customers.
• Maintains day-to-day interaction with customers to ensure operational execution of customer requirements, to resolve customer issues, to identify ways to improve service, and to add value to the relationship.
• Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
• Champion and represent the customer’s business requirements in the organization.
• Improve the service to the customer and profitability to the organization.
• Ensure that Nippon Express performance to the customer is within agreed performance and costs levels.
• Act as liaison between the customer and the various Nippon Express SAO divisions.

KEY RESULT AREAS

• Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracy, improve reporting accuracy, and improve overall client responsiveness.
• Develop and maintain an internal and global contact list and escalation tree for each customer.
• Maintain SLA compliance and carry out timely KPI metrics reporting.
• Work closely with the Nippon Express HQ and Global Network offices to carry out seamless onboarding of the customer.
• Kick off new customer implementation with respective stakeholders.
• Monitor all agreed KPIs associated with Nippon Express SAO’s commitment to the customer for transportation, freight and hub-related services.
• Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
• Understand customer’s business and the environment that they operate in to be able to resolve the customer’s business and operation issues.
• Develop and maintain WI, SOP or reporting deck for the customer.
• Assume responsibility, in conjunction with respective project analysts, for successful implementation of projects.
• Actively identify, measure and improve performance levels for the customer.
• Participate and validate contract rates with respective KAMs and pricing teams.
• Drive automation for reporting requirements.
• Carry out other tasks and assignments given by the Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Bachelor’s Degree or Diploma.
• Minimum 3 years’ experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
• Candidate with supplier management, program / key account management experience will be a bonus.
• Proven hands-on experience in cross-functional involvement, like working with sales, solutions, industrial engineering, or customer support teams.
• Good verbal and written communication skills in English. A second language skill will be advantageous.
• Proficient in common office applications, e.g. MS Office.

PERSONAL QUALITIES

• Objective-driven.
• Good time-management skills.
• Flexible and able to respond to changes.
• Able to communicate with all management levels.
• Independent and resourceful.
• Able to work under pressure.
• Excellent analytical, communication and interpersonal skills.
• Strong organizational skills.

Overview

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group with 340,000 team members in more than 50 countries. With its strong 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

This role requires someone who is passionate about technology and software solutions and keep up to date with the latest IT trends. We are looking for a senior Sales with a strong track record, with the relevant experience and knowledge to navigate and accelerate our success covering the MINDEF account and potentially other Singapore Public Sector agencies to maximize Capgemini’s footprint in the sector. As part of the end-to-end process in sales and account management, effectively collaborate with extended Capgemini teams from management, solution teams, risks, finance, tax, legal and partners. Formulate go-to-market strategies and drive growth through excellence in execution. Accountable for pipeline creation, accurate forecasting, client issue management, and the implementation of agreed account and business plans. Your focus will also include helping our clients deliver results against some of their most complex business and technology initiatives. In the Professional Services organisation, the candidate will be exposed to a multi-cultural working environment and will have opportunities to upskill in this career path to assume a more experienced role within the organization.

• 15 – 20 years of sales experience within MINDEF account and Singapore Public Sector
• Ability to leverage senior customer and partner connections for strategic selling into the account
• Experience in selling professional services, in areas such as consultancy, software solutioning, development and integration, support and maintenance
• Strong understanding of MINDEF operations and IT landscape, and the ability to connect relevant Capgemini use-cases and SMEs to lead sales
• Demonstrate good customer presentation skills, customer service and financial/business acumen
• Driven, self-starter and someone who strives to deliver quality outcome for our clients
• A positive attitude to bring the best in consulting and establishing trust with internal and external customers

• Familiar with technology and governance frameworks and standards used within the public sector
• Familiar with procurement concepts, processes and considerations within the public sector
• Highly independent in handling a complex fast-paced environment to ensure quality and timeliness
• Strong leadership, organizational planning and time management skills

Passionate people are Capgemini's Ace of Spades — join us to discover a career that will challenge, support and inspire you. Working at Capgemini you’ll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways: Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International Day of People with Disabilities. Our Employee Resource Groups and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change. Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days. Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020. Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture. Our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

• Director

• Full-time

• Sales, Business Development, and Consulting
• Industries: Professional Services

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Responsibilities

• Design and implement sales strategies suitable for the Southeast Asian markets based on the company's strategic positioning and development plans, provide professional advice to management on market positioning, product strategy, and business models.

• Build and manage the sales team, set annual, quarterly, and monthly performance targets, provide sales training and guidance to team members and relevant departments, and lead the team to achieve the company's overall sales goals.

• Regularly track the sales team's performance, analyse sales data, identify trends and issues affecting performance; prepare performance reports, update management on sales progress, and offer improvement suggestions.

• Establish and refine the company's sales management systems and processes, building the initial sales framework and operational mechanisms.

• Conduct regular market research, analyse industry trends, competitor activities, and changes in customer needs to support sales strategy with data.

• Develop and maintain diversified sales channels, increase market coverage of products; introduce sales management tools, analyse sales data, monitor the effectiveness of sales activities, and optimize sales processes.

• Maintain a database of potential clients, follow up regularly, and facilitate customer conversion.

• 8-10 years of sales management experience in the SaaS or Edu Tech industry, with at least 3 years in a managerial role.

• Familiar with Southeast Asian markets, with a preference for experience in building teams from the ground up in a startup environment.

• Bachelor's degree or higher, with a preference for majors in marketing, business management, or related fields.

• Proficient in using mainstream CRM software (e.g., Salesforce), with strong data analysis, strategy development, and execution skills, and adept at using data to support decision-making.

• Strong team leadership and project management experience, capable of working efficiently in a fast-paced environment.

• Fluent in Chinese and English to liaise with China associates.

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. Strategy is also leading to a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in S&P 500.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

The Sales Director role is both a tactical and strategic one - leading a team of account executives to achieve revenue and bookings performance, whilst driving new business and ensuring customer satisfaction. The account executives have a quota carrying role, responsible for acquiring new logos and referenceable customers.

The Sales Director will develop and drive the sales strategy for the targeted region. Through the ongoing development and motivation of the sales team, the Sales Director fosters a culture of success and ongoing quota achievement.Leading from the front, the Sales Director supports the building of key customer relationships and participates in sales activities that enable the successful closure of key strategic business opportunities.

Your Focus:

• Ongoing management of a high-performance sales team
• Ensuring that the sales account executives overachieve on their individual sales targets and enabling Strategy to meet its overall strategic business objectives
• Providing effective tactical and strategic account planning to manage the overall sales process and drive deals to closure
• Training, mentoring, and developing team members in Strategy’s sales methodologies and processes
• Consistently monitoring the sales pipeline of the team, ensuring that all activity is accurately tracked through the CRM system
• Ensuring that all stages of the sales cycle are undertaken effectively to achieve the required results whilst adhering to Strategy’s chosen sales methodology - MEDDPICC
• Driving complex, embedded analytics sales cycles and effectively present Strategy’s value proposition to both C-level business and IT stakeholders through strategic value-led engagements
• Providing regular management information reporting including detailed and accurate sales forecasting for the senior management team and other key stakeholders
• Identifying, managing, and reporting risk ensuring that any material issues are escalated in an appropriate and timely manner
• Acquire and maintain a thorough working knowledge of Strategy’s Business Intelligence software products and services and a deep understanding of their applications
• Championing knowledge-sharing activities across the regions
• Building effective working partnerships with other business areas including Marketing, Inside Sales, Sales Engineering and Professional Services
• Leverage and enhance partner relationships to drive additional value and revenue
• Coordinate and manage industry events and user groups to generate market interest
• Requirement for regular travel within the region for in-person meetings with customers and partners to develop key relationships and participate in closing strategic opportunities

• Extensive experience of quota-carrying sales of business applications or software platforms including sales team management experience in the Region
• Demonstrable personal track record of over-achievement of individual contributor sales targets with referenceable client wins
• Extensive experience of senior level stakeholder engagement on complex IT and Business-led opportunities
• Proven experience in building, training, motivating, and managing high-performing sales teams
• Strong people management skills; acting as a role model and mentor with strong listening and coaching skills
• Experience in Business Intelligence, CRM, ERP, Cloud enterprise software sales
• Working knowledge of Business Intelligence competitor products, Data Preparation, ETL, Database, Analytics and Enterprise Data Warehouses. Understanding of Big Data is preferred
• Demonstrable knowledge of key Return on Investment and Total Cost of Ownership principles
• Experience with sales methodologies i.e., MEDDPICC, Challenger, Sandler
• Experience working in a fast-paced, team environment
• Excellent written, verbal and presentation skills
• Highly organized with close attention to detail
• Strong German and English language skills
• Degree educated or equivalent academic/work experience

Job Description

• Drive sales across all the company’s offline sales channels, including retail stores, distribution channels and private shopping service, through setting short and long-term channel strategies to achieve sales and profit goals.

• Work with and mentor the retail sales team to ensure that flagship store sales targets are met through building a sales strategy, running promotional activities.

• Establishes productive, professional relationships with key internal/external personnel across sales channels.

• Work on opening and managing distribution for exclusive brands under the company, with key strategies implemented to achieve distribution sales goals.

• Building on customer engagement initiatives and implement improvements that can be made to optimise both sales and customer experience.

• Provide feedback to Management team on consumer sales trends, unmet needs, and opportunities to deliver greater value to customers.

• Coordinates the involvement of company personnel, including operations, merchandising, marketing, retail, ecommerce, and management to meet sales performance objectives.

• Meets assigned targets for profitable sales volume and strategic objectives in assigned channel partners.

• Accountable for weekly sales reporting at Management meetings.

• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.

• Develop strategies and ideas for campaigns ( brand, advertising, PR, content, social, digital)

• Identify new markets/clients, ensure smooth operations, and optimize company profitability

• Collaborate full sales team to continually improve the effectiveness of our sales (improving processes, developing client personals, campaigns, promotions etc.)

• Plan, elevate and manage sales forecast to achieve sales target.

• Other related duties assigned as per interview with our Managing Director.

Requirements:

• A degree in Sales, Business, Marketing or related fields.
• Minimum 5 years in management capacity, overseeing sales channels.
• Experience with fashion, beauty and retail companies will be advantage.
• Proficient in Microsoft Office (Word, Excel & PowerPoint).
• Thrive in a fast-paced environment.