187 Retail Supervisor jobs in Singapore

Job Description:

• Assist in the management of daily operations
• Provide good communications in sales to customers
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Assist Store-in-charge in compiling monthly report.
• Assist Store-in-charge in completing and submitting documents in accordance to deadlines/instructions.
• Training new staff members and scheduling shifts.
• Ensuring overall cleanliness of outlet
• Keep track of inventory and order supplies as needed
• Other ad-hoc tasks as delegated by the company
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, etc.
• Ensure all POS/VM materials and other collaterals being displayed at the shop floor are up-to date and displayed according to a standard visual merchandising standards
• To investigate on any stock variances
• Ensure team members follow the company policies and procedures
• To train retail associates on customer service and product knowledge
• Sports/Outdoor/Travel goods industry

Requirements:

• At least 1 year of experience in Retail
• Have good working commitment
• Possess good interpersonal skills
• Self motivated individual to achieve sales target
• Minimum Diploma Level or above
• Good interpersonal and communication skills
• Friendly, organized, team player
• Working Location: 6 Eu Tong Sen St, Clarke Quay Central, Singapore 059817
• Job Types: Full-time, Permanent
• Salary: $2,600.00 - $3,000.00 per month
• Work Schedule: 5 days’ per week

Benefits:

• Employee discount
• Commission pay
• Performance bonus
• Training is provided on company products

• Oversee daily salon operations, including scheduling of appointments, managing staff shifts, and ensuring high-quality customer service.
• Implement and enforce health and safety regulations to maintain a clean, sterile environment for nail treatments and services.
• Manage inventory, order supplies, and negotiate with vendors to ensure the salon is well-stocked with nail polish, files, and other necessary tools.
• Hire, train, and supervise nail technicians and other salon staff, providing ongoing professional development opportunities.
• Handle customer inquiries, complaints, and feedback, ensuring issues are resolved promptly to maintain client satisfaction.
• Develop and execute marketing strategies to attract new clients, including social media promotion and loyalty programs.
• Monitor financial transactions, prepare budgets, and manage salon expenses to ensure profitability.
• Organize special events or promotional activities within the salon to enhance customer engagement and increase revenue.

Team Leadership & Operations

• Supervise and support retail staff in their day-to-day duties.
• Lead by example on the sales floor, ensuring excellent customer service and engagement.
• Assist in training and onboarding of new staff.
• Monitor shift schedules, breaks, and staff deployment to maintain efficiency.

Sales & Customer Service

• Ensure consistent delivery of excellent customer service.
• Handle customer feedback, queries, or complaints promptly and professionally.
• Support the Store Manager in achieving daily and monthly sales targets.
• Promote upselling and cross-selling initiatives among team members.

Store Presentation & Standards

• Ensure visual merchandising and product displays meet brand and promotional guidelines.
• Maintain cleanliness and organisation of the store, including stockrooms and POS areas.
• Monitor store safety, hygiene, and adherence to airport and company security protocols.

Inventory & Stock Management

• Assist in receiving, unpacking, and organizing deliveries.
• Conduct stock counts and help minimize stock loss through proper control procedures.
• Monitor stock levels and coordinate with the Store Manager for timely replenishment.

Cash Handling & Reporting

• Perform POS transactions, refunds, and end-of-day cash reconciliation.
• Ensure accurate daily reporting and assist in sales audits when required.

• Proven experience in retail, with at least 1–2 years in a supervisory or team lead role.
• Strong leadership and interpersonal skills.
• Customer-focused mindset with excellent communication skills.
• Ability to work in a fast-paced environment, including weekends and public holidays (based on airport shift rotations).
• Basic knowledge of inventory systems and POS operations.
• Physically fit to manage stock and assist with store setup or replenishment.
• Able to work rotating shifts (including early morning and night shifts if necessary).

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

Manage all Frontline Staff assigned

• Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors

• Assist Retail Manager / Senior Retail Manager on recruitment needs

• Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets

• Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions

• Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures

• Handle rostering and manpower planning

Sales Reports and Targets

• Prepare all required sales reports and forecasting for assigned terminal

• Customer Service

• Work closely with Customer Service Team to manage and resolve customer-related feedback

Store Management

• Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment

• Ensure sufficient stocks of products and other requirement items

• Work closely with related Departments to review Visual Merchandising and product display

• Ensure all Incidents in store are duly reported and handled

• Work with Security Team on STEB & LAGS regulations

• Any other duties as per assigned

KEY REQUIREMENTS & COMPETENCIES

• Minimum GCE ‘O’ Level

• Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry

• Experience in travel retail background preferred

• Excellent communication and interpersonal skills

• Strong customer service mentality, proactive and willing to learn attitude

• Dependable Leader with the proven sales records

• Bilingual, with the ability to speak third language an added advantage

• Able to perform retail operational hours, including weekends and public holidays

• Bilingual, with the ability to speak third language an added advantage

Responsibilities

• Being the second person in charge, supporting the Store Manager on staffing, reporting and inventory matters.

• Daily briefing exercise for team by shifts.

• Being on top of our brands' product knowledge to ensure customers are assisted well with their needs.

• Involved with the Visual Merchandisers team to guarantee the store is in accordance to our brand guidelines, displays are serving to attract customers to walk in into the store.

• Contribute positively to achieving individual and group sales target by increasing the UPT and ATV and returning customers.

• Ensure Store Opening, Closing and sales transactions are in line with the SOP of our brands.

• Proper care of stocks, inventory, mannequins and any items within the store at all times.

• Directly involved in working with the inventory and merchandising team to ensure the floor inventory and stocks are with no losses by conducting stock counts and receiving.

• Being the Company representative by complying with Brand standards.

Requirements

• Passionate about sports/lifestyle products and services

• Minimum 1 years of management experience in retail and as the Person-In-Charge in a store setting

• Able to effectively communicate in verbal and written English

• Pleasant personality and professional conduct with the ability to work under pressure

• Able to accomplish multiple tasks in a fast-paced environment

• Able to work effectively and manage people in a team-oriented environment

• Demonstrable experience in retail management including experience in coaching and mentoring people.

• Ability to use retail business systems and Microsoft Office.

• Brands: The North Face, Sun and Sand Sports, Timberland, Nike, Timberland and Columbia

• Willing to work according to the retail hours, on weekends as well as on public holidays.

Key Responsibilities

Team Leadership & Operations

• Supervise and support retail staff in their day-to-day duties.
• Lead by example on the sales floor, ensuring excellent customer service and engagement.
• Assist in training and onboarding of new staff.
• Monitor shift schedules, breaks, and staff deployment to maintain efficiency.

Sales & Customer Service

• Ensure consistent delivery of excellent customer service.
• Handle customer feedback, queries, or complaints promptly and professionally.
• Support the Store Manager in achieving daily and monthly sales targets.
• Promote upselling and cross-selling initiatives among team members.

Store Presentation & Standards

• Ensure visual merchandising and product displays meet brand and promotional guidelines.
• Maintain cleanliness and organisation of the store, including stockrooms and POS areas.
• Monitor store safety, hygiene, and adherence to airport and company security protocols.

Inventory & Stock Management

• Assist in receiving, unpacking, and organizing deliveries.
• Conduct stock counts and help minimize stock loss through proper control procedures.
• Monitor stock levels and coordinate with the Store Manager for timely replenishment.

Cash Handling & Reporting

• Perform POS transactions, refunds, and end-of-day cash reconciliation.
• Ensure accurate daily reporting and assist in sales audits when required.

Requirements

• Proven experience in retail, with at least 1–2 years in a supervisory or team lead role.
• Strong leadership and interpersonal skills.
• Customer-focused mindset with excellent communication skills.
• Ability to work in a fast-paced environment, including weekends and public holidays (based on airport shift rotations).
• Basic knowledge of inventory systems and POS operations.
• Physically fit to manage stock and assist with store setup or replenishment.
• Able to work rotating shifts (including early morning and night shifts if necessary).

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

Manage all Frontline Staff assigned

• Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors

• Assist Retail Manager / Senior Retail Manager on recruitment needs

• Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets

• Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions

• Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures

• Handle rostering and manpower planning

Sales Reports and Targets

• Prepare all required sales reports and forecasting for assigned terminal

• Customer Service

• Work closely with Customer Service Team to manage and resolve customer-related feedback

Store Management

• Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment

• Ensure sufficient stocks of products and other requirement items

• Work closely with related Departments to review Visual Merchandising and product display

• Ensure all Incidents in store are duly reported and handled

• Work with Security Team on STEB & LAGS regulations

• Any other duties as per assigned

KEY REQUIREMENTS & COMPETENCIES

• Minimum GCE ‘O’ Level

• Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry

• Experience in travel retail background preferred

• Excellent communication and interpersonal skills

• Strong customer service mentality, proactive and willing to learn attitude

• Dependable Leader with the proven sales records

• Bilingual, with the ability to speak third language an added advantage

• Able to perform retail operational hours, including weekends and public holidays

• Bilingual, with the ability to speak third language an added advantage

What You'll Do:

• Lead with Joy: Greet every customer with a warm smile and help them find their favourite treats, while leading your team by example.
• Boost Sales: Use your excellent communication skills to drive sales and delight our customers. Implement strategies to meet and exceed sales targets.
• Be a Chocolate Expert: Learn all about our products and share your knowledge with customers and team members.
• Maintain Excellence: Ensure the store is always clean, organised, and well-stocked, and that visual standards are consistently upheld.
• Handle Cash Like a Pro: Manage transactions accurately and efficiently, overseeing team cash handling procedures.
• Team Up: Work with an amazing team to create a fun and efficient work environment. Support and lead the team in daily operations.
• Get Involved: Participate in exciting in-store promotions and special events. Coordinate and lead these activities to engage customers and drive sales.
• Manage Inventory: Oversee the stocking and organization of our delicious products, ensuring inventory levels meet customer demand.

What We're Looking For:

• Customer Service Superstar: You love helping people and making their day better, and you inspire your team to do the same.
• Great Communicator: You can explain things clearly and ensure everyone understands, both customers and team members.
• Chocolate Enthusiast: You're passionate about chocolate and eager to learn and share all about our products.
• Problem Solver: You handle unexpected challenges with ease and creativity, guiding your team through them.
• Reliable Leader: People can count on you, and you always follow through on your commitments. You ensure your team is reliable too.
• Adaptable: You're flexible and can handle changes on the fly, and you help your team adapt as well.
• Detail-Oriented: You notice the little things and make sure everything is just right, training your team to do the same.
• Team Player: You work well with others, contribute to the team's success, and foster a collaborative environment.
• Organised: You keep track of tasks and manage your time effectively, ensuring the team stays on track too.

Perks of the Job:

- Chocolate Heaven: Enjoy generous discounts on all our delectable products.

- Fun Work Environment: Join a youthful, energetic team that loves what they do.

- Growth Opportunities: We invest in your personal and professional development.

Job Highlights:

1. Friendly Environment and Colleagues

2. Development of Merchandising Skills

3. 14 days Annual leave, AWS, Medical & Dental Benefits

Location: Changi Airport Singapore

2 days off/ week

Rotational Shift (must able to commit):

- 5.45AM - 3.30PM

- 10.00AM - 7.45PM

- 7.00AM - 4.45PM

- 1.15PM - 11.00PM

- 2.15PM - 12.00AM

- 3.15PM - 1.00AM*

- 10.15 PM - 8.00AM (Midnight Shift)

**Transport will be provided for odd hours .

Salary:

Basic Salary + Allowances + Commissions

Job Responsibilities:

• Act on the daily store review and ensure relevant store standards checks are carried out and any necessary action taken

• Motivate & coach the team to deliver individual and store targets, including average transaction value and add on sales

• Performance management of staff – lateness, absence, poor work rate, poor service

• Dealing with customer complaints

• Stock management including promotions and on-shelf availability

• Implement the company security policy to reduce shrink and losses

• Work with the management team to guarantee staff availability on the shop floor through coordinating your team's rotas and attendance

• Follow company policies and procedures relating to cash, stock and HR

• Ensure store is fully compliant with pricing, promotions, legislation and Health and Safety

• Duty manage the store in the Store Manager's absence

Requirements:

• Previous experience of leading and motivating a team

• Proven experience of working to and achieving challenging sales targets

• Previous experience of working in a customer focused retail environment

• Strong communication skills

• An understanding of the performance management process Airport

• Airside pass requirements – valid passport