151 Professional Services jobs in Singapore

Why SailPoint?

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone's really nice. That's what people say about SailPoint. We're known as the company where everyone wants to work, and we have the 

awards

to prove it. If you're passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. 

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.  

About the team Success Acceleration Services Packages (SASP):

We are a global dynamic, multicultural and multilingual team that thrives in a fast-paced, ever-evolving environment. 

From technical experts to senior management, we collaborate closely to tackle any situation head-on with a "build the plane as we fly it" mindset. We're goal-driven and solution-focused, turning every challenge into an opportunity while supporting and learning from one another. 

Our team is passionate, curious and always ready to dive deep, bringing people together to help navigate and deliver results with professionalism and care. We work hard, move fast and continuously bring fresh ideas to the table, all while fostering a culture of growth, inclusion and mutual respect. We invest in our people, champion their careers and ensure our customers and business are always at the forefront. 

If you're proactive, eager to learn and ready to make a real impact, join us in shaping the future as part of this incredible worldwide operating team. 

Who You Are:

Managers are self-directed, highly motivated, and experienced leaders who thrive when overseeing and building a team within the organization. You have significant experience building and maintaining professional relationships, and you are comfortable communicating with people at all organizational levels. You have exceptional leadership, communication, organizational, and problem-solving abilities that you use to balance customer, team and individual need while contributing to a positive work environment. You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success, you enjoy identifying growth areas, evaluating best practices, and presenting solutions to everyday problems. 

What You'll Do:

As a Manager, you will be in charge of managing the business responsible for a combination of services provided by a variety of groups at SailPoint to offer a white glove service to our customers. You will combine your management experience with our world-class product and process training to oversee a significant ARR revenue stream combining onboarding, education, implementation, maintenance, support, and community activities.  

·   
Within the first two months, you will be expected to stand up the structure for a program that manages the team, deliverables, and metrics to run the business.  Working with tenured management to understand the business and sales efforts, you will take accountability for the client experience on projects while developing a relationship with your peers.  

·   
At the end of the first six months, you will be responsible for program metrics, internal team management, escalation support, and overall service delivery for your portfolio.  

·   
At the end of your first year, you will combine the skills you have acquired to oversee your team, manage the full scope of customer success portfolio engagements, and demonstrate that you are a trusted advisor to customers, peers, and a leader to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals. 

Responsibilities:

·   
Work with leadership to streamline SASP offering, manage responsibilities for each team member and processes to ensure a smooth client experience 

·   
Ensure that services are provided, implemented correctly, and recorded in a timely and accurate manner 

·   
Partner cross-functionally during the sales process, own the program portions of deals, including presentations, RFP responses, and proposal/SOW generation where appropriate 

·   
Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases 

·   
Serve as the senior point of contact for client escalations 

·   
Oversee the financials of the program, with a focus on profitability and productivity to ensure long term client success 

·   
Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall business 

·   
Provide project management duties on occasion for customer engagements as needed 

·   
Provide strategic updates on performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers 

·   
Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth 

·   
Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support 

·   
Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development 

·   
Coach Engagement Managers and project team members on project performance and development areas 

·   
Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills 

Requirements:

·   
7+ years of professional experience at a Software, SaaS, or consulting company 

·   
3+ years of people management experience 

·   
2+ years of project management experience 

·   
Exceptional mentorship and leadership skills with a passion for continuous improvement 

·   
Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management) 

·   
Exceptional communication skills and extensive experience working with clients and partners 

·   
Outstanding organizational and multi-tasking abilities 

Education:
 

Bachelor's degree or equivalent work experience (Technical degree or Master's degree a plus) 

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You're Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we're shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day

Job Description
Alation's Professional Services team implements Alation at key customers, delivering immediate value, broad adoption, with an unparalleled customer experience. We're looking for someone excited to work with Alation's industry-leading technology to truly drive data culture at forward-thinking enterprises. The right candidate loves engaging with customers, building trusted relationships, and ensuring a high-quality, timely implementation.

A Staff Consultant is one of the most experienced members of the Alation Professional Services team who possesses extensive experience in data management, software deployment, deep data management expertise, and an outstanding record of program delivery success. As the leading authority on Alation's technology, they are primarily responsible for the installation, configuration, advising key client sponsors, and leading multi-phase implementation programs to

drive usage, adoption, and value.

What You'll Do

• Lead Alation software implementations of enterprise customers
• Participate in account knowledge transfer sessions with Alation pre-sales.
• Advise on best practices for defining and populating data classifications, domains, taxonomies, glossaries, documentation content, and lineage.
• Conduct training and advise customers on the approach and use of key product

features, and best practices to drive usage, adoption, and value.

• Lead the customer through on-premise and cloud-based product installation procedures.
• Lead the customer through single sign-on, authentication configuration to LDAP or Active Directory.
• Configure out-of-the-box database, file system, and Business Intelligence tool

connectors.

• Provide project status reports and briefings.
• Identify opportunities for account expansion.
• Document lessons learned, tips/tricks, and contribute knowledge base articles.
• Participate in customer community forums.

Requirements

• Energized and excited about being in a high-growth, startup environment
• Passionate about continuously innovating and improving.
• Comfortable working in a non-traditional office environment using virtual teaming and working remotely.
• Strong analytical and troubleshooting skills to resolve technical and project challenges.
• Professional customer-facing communications and client-management skills.
• Demonstrated inclination to share knowledge and assist teammates.
• Willing to travel 30%.

What You Need

• Minimum 5+ years of consulting experience in a lead role.

Data management experience with data governance, data quality, master data

management, and/or reference data.

• Experience with Azure, AWS, and GCP cloud deployments.
• Experience with multiple databases and excellent SQL skills.
• Experience with Business Intelligence tools, including Tableau, PowerBI, Looker, and Microstrategy.
• Experience administering Linux operating systems.
• Experience with Kubernetes and Docker deployments.
• Python or Java experience using REST APIs.

Bonus Skills

• Experience with Alation or other data catalog tools.
• Experience delivering services as part of a software company.
• Project Management/Scrum certifications (CAPM, PMP, Six Sigma etc).
• Hands on data & analytics experience.
• Fluency in multiple languages.

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster.
E-Verify and Right to Work.

Join to apply for the
Professional Services Sales Manager
role at
Adobe
2 days ago Be among the first 25 applicants
Join to apply for the
Professional Services Sales Manager
role at
Adobe
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Creativity for All
Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!
We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.
We know that people are the differentiator in our business, and that's why we want to meet you.
The Opportunity
Adobe is seeking a dynamic and consultative
Professional Services Sales Manager
to drive growth of Adobe’s Digital Experience business through strategic services engagements. This role is responsible for selling Adobe’s consulting and implementation services to enterprise customers across APAC, enabling them to accelerate time-to-value and realize their digital transformation goals.
The ideal candidate will have a proven track record in enterprise services sales, strong executive presence, and a consultative approach to building long-term client partnerships.
What You’ll Do
Develop and close Professional Services sales opportunities aligned with Adobe Experience Cloud solutions, including AEM, Real-Time CDP, Journey Optimizer, and Workfront.
Work closely with Adobe’s license sales teams to drive services attachment and influence strategic deals.
Engage customer stakeholders to understand business goals and craft tailored services solutions that drive measurable outcomes.
Collaborate with solution consultants and delivery teams to scope, estimate, and propose services engagements.
Create and negotiate Statements of Work (SOWs), pricing models, and project timelines.
Build strong relationships with Adobe’s strategic partners to support co-selling and delivery excellence.
Maintain accurate forecasting and pipeline management using Salesforce and other internal tools.
Focus on Singapore plus few other countries in SEA. Prior regional Sales experience a plus.
What you need to succeed:
8+ years of enterprise professional services sales experience, preferably in SaaS, Digital Experience, Marketing Technology, or Enterprise Software.
Strong consultative selling skills with ability to navigate complex sales cycles and influence C-level stakeholders.
Experience in scoping and selling large-scale services engagements, including discovery, implementation, integration, and change management.
Proven ability to collaborate in a matrix environment across sales, consulting, customer success, and partner teams.
Excellent communication, presentation, and negotiation skills.
Bachelor’s degree in Business, Marketing, Technology or a related field.
Preferred Qualifications:
Knowledge of Adobe Experience Cloud solutions.
Background in working with digital agencies, system integrators, or management consulting firms.
Regional experience across Southeast Asia, Greater China, or Korea (depending on hiring market).
Experience in industries such as telecommunications, financial services, or public sector is a plus.
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive
Creativity for All
together!
Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call .
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Software Development
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Overview
Manager, Technical Professional Services at NVIDIA. Join to apply for the Manager, Technical Professional Services role at NVIDIA.
We are seeking an exceptionally skilled Technical Professional Services Team Manager to lead the Professional Services team to deliver sophisticated service programs for AI Factory customers. You will collaborate with cross-functional teams, hardware and software engineers, and project managers to plan, prioritize, and guide the work of PS technical teams involved in installations and service delivery to drive exceptional customer experiences and successful project completion.
Responsibilities
Plan, organize, review, and evaluate team activities for NVIDIA Professional Services projects.
Optimize project workflows using high-performance computing (HPC) in data centers, prioritizing and distributing workloads across large-scale clusters.
Undertake diverse, sophisticated tasks with significant accountability.
Leverage advanced computing resources for complex tasks, implementing HPC technologies to enhance project sophistication.
Demonstrate effective team leadership, directing day-to-day activities while ensuring adherence to established guidelines.
Oversee daily operations, optimize data center resources and ensure adherence to HPC guidelines.
Provide leadership in the development and execution of critical initiatives.
Lead initiatives that enhance HPC capabilities, driving projects that apply data center resources for simulation and modeling, and staying abreast of HPC advancements.
What We Need To See
Bachelor's or Master's degree (or equivalent experience) in Computer Science, Electrical Engineering, or Business Administration (with IT management focus)
5+ years of management experience and 10+ years of overall experience in datacenter operations, deployments, and management
Demonstrated leadership experience in planning and evaluating project activities; effective coordination and performance supervision skills
Specialized task proficiency with the ability to solve intricate tasks with responsibility
Decision-making skills aligned with standards and requirements
Independence, initiative, and discretion in responsibilities with professional-level resourcefulness
Commitment to continuous improvement, keen attention to detail, and effective communication with collaborators across departments
Commitment to continuous learning and adaptation while developing and maintaining a positive and productive work environment
Ways To Stand Out From Crowd
Strategic leadership demonstrated by the ability to plan, organize, and evaluate team activities for successful project execution
Ability to handle sophisticated tasks with strong decision-making, accountability, and innovative problem-solving
Commitment to continuous improvement, effective corrective actions, and fostering a culture of excellence within the team
About NVIDIA
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have forward-thinking and hardworking individuals; if you are creative and autonomous, we want to hear from you.
JR
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Computer Hardware Manufacturing, Software Development, and Computers and Electronics Manufacturing
Referrals increase your chances of interviewing at NVIDIA. Get notified about new Technical Manager jobs in Singapore, Singapore.
Location context: Kallang, Central Singapore
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Manager, Technical Professional Services page is loaded# Manager, Technical Professional Serviceslocations:
Singapore, Singapore-Suntec Tower:
Singapore, Remotetime type:
Full timeposted on:
Posted Todayjob requisition id:
JR We are presently seeking an exceptionally skilled and top-tier Technical Professional Service Team Manager to become a valuable addition to our Professional Services team at NVIDIA. In this role, you will be essential in managing and leading the technical field team to ensure the successful execution of sophisticated service programs for our AI Factory customers. You will collaborate with cross-functional teams, hardware and software engineers, and project managers. Your primary goal will be to plan, prioritize, and advise the work of our PS technical teams involved in the installation associated with our service delivery projects to further exceptional customer experiences and drive projects to successful completion.**What you'll be doing:*** Plan, organize, review, and evaluate team activities for NVIDIA Professional Services projects.* Optimize project workflows using high-performance computing (HPC) in data centers, efficiently prioritizing and distributing workloads across large-scale clusters.* Undertake diverse, sophisticated tasks with significant accountability.* Leverage advanced computing resources for complex tasks, implementing powerful HPC technologies to enhance project sophistication.* Demonstrate effective team leadership, directing day-to-day activities while ensuring adherence to established guidelines.* Oversee daily operations, optimizing data center resources and ensuring adherence to HPC guidelines.* Provide leadership in the development and execution of critical initiatives.* Lead initiatives that enhance HPC capabilities. Drive projects applying data center resources for simulation and modeling, staying abreast of HPC advancements.**What we need to See:*** Bachelor's or Master's degree (or equivalent experience) in Computer Science, Electrical Engineering, or Business Administration (with a focus on IT management)* 5+ years of management experience and 10+ overall years of experience in datacenter operations, deployments, and management.* Demonstrated leadership experience in planning and evaluating project activities. Effective coordination and performance supervision skills.* Specialized task proficiency with the capability to solve intricate tasks with a sense of responsibility.* Decision-making skills aligned with established standards and requirements.* Independence, initiative, and discretion in responsibilities while maintaining professional-level resourcefulness.* Commitment to excellence in implementing continuous improvement initiatives. Keen attention to detail and effective communication with collaborators, including other departments* A commitment to continuous learning and adaptation while developing and maintaining a positive and productive work environment.**Ways to stand out from Crowd:*** Strategic leadership distinction, showcasing your ability to strategically plan, organize, and evaluate team activities for successful project execution.* Demonstrate sophisticated task proficiency and decision-making, highlighting your accountability and innovative problem-solving skills.* Set yourself apart by embodying a commitment to continuous improvement, implementing effective corrective actions, and fostering a culture of excellence within your team.NVIDIA is widely considered to be one of the technology world’s most desirable employers! We have some of the most forward-thinking and hardworking individuals in the world working for us. If you're creative and autonomous, we want to hear from you!
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Location: Singapore
Role Overview:
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamicProfessional Services Consultant to contribute to the success of our rapidly growing business.
As aProfessional Services Consultant, you will:
Develop a clear overall understanding of the customer requirements (project scope, technical requirements and solution design).
Assist in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
Mentor fellow PS team members to obtain necessary skills to evolve in the PS organization.
Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:
Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies
Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,Web Proxying, SLB, Cryptology
VPN technologies (SSL VPN/IPSEC VPN) & associated topologies
Web Application Firewalling
Centralized Logging and Reporting solutions
Write & present whitepapers, technical notes, and other high-level technical documentation as required.
Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers.
Effectively communicate relevant project information to Fortinet management as appropriate.
Resolve and/or escalate issues in a timely fashion.
Complete and submit any required administrative tasks in a timely manner(timesheets, activities report, project reports, etc.).
Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
Creation of Statement of Work document
Acknowledgement of work performed including work complete signing
Knowledge Transfer
Customer satisfaction surveys
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
8 - 10 years + relevant experience preferably in a network security vendor.
5+ Years’ experience in LAN/WAN /Internet Support or Administration.
3+ Years’ experience with Network Security Products.
Excellent written and verbal communication skills.
Strong knowledge of the security threat landscape.
Administrator level working knowledge of Windows, UNIX or Linux.
Previous Technical support position (other PS or TAC position), or Sales Engineering background advantageous.
Network security certifications (Fortinet NSE4 minimum level and above.)
External network security & vendor certifications such as Cisco, F5, Juniper, AWS area plus.
Strong understanding of core Internet protocols and applications (TCP/IP & networking skills).
Strong general knowledge of common networking (switching & routing) and security protocols.
Scripting experience (PERL, Javascript, PHP etc.) & experience of API (Restful API).
Ability to work according to customer’s schedules which may include weekends/evenings.
Team player and ability to work remotely & interact with remote teams & employees.
MS office suite using applications such as Power Point, Word, Visio & Project.
Ability to work well under pressure and remain focused on the tasks in hand.
Ability to troubleshoot complex network & security environment.
Bachelors Degree in EE, CS, or CE or equivalent experience.
Network Security Certifications.
Project Management Certifications.
Why Join Us:
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.
#LI-PC1
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Overview
Role: Professional Services Consultant - Singapore at Fortinet. Fortinet is a cybersecurity pioneer shaping the future of cybersecurity and the intersection of networking and security. Our mission is to safeguard people, devices, and data everywhere. We are seeking a dynamic Professional Services Consultant to contribute to the success of our rapidly growing business.
Responsibilities
Develop a clear overall understanding of customer requirements (project scope, technical requirements and solution design).
Assist in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
Mentor fellow PS team members to obtain necessary skills to evolve in the PS organization.
Continuously develop knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:
Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies
Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering, Web Proxying, SLB, Cryptology
VPN technologies (SSL VPN/IPSEC VPN) & associated topologies
Web Application Firewalling
Centralized Logging and Reporting solutions
Write & present whitepapers, technical notes, and other high-level technical documentation as required.
Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers.
Effectively communicate relevant project information to Fortinet management as appropriate.
Resolve and/or escalate issues in a timely fashion.
Complete and submit any required administrative tasks in a timely manner (timesheets, activities reports, project reports, etc.).
Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
Creation of Statement of Work document
Acknowledgement of work performed including work complete signing
Knowledge Transfer
Customer satisfaction surveys
Qualifications
8 - 10 years+ relevant experience preferably in a network security vendor.
5+ Years’ experience in LAN/WAN / Internet Support or Administration.
3+ Years’ experience with Network Security Products.
Excellent written and verbal communication skills.
Strong knowledge of the security threat landscape.
Administrator level working knowledge of Windows, UNIX or Linux.
Previous Technical support position (other PS or TAC position), or Sales Engineering background advantageous.
Network security certifications (Fortinet NSE4 minimum level and above).
External network security & vendor certifications such as Cisco, F5, Juniper, AWS area plus.
Strong understanding of core Internet protocols and applications (TCP/IP & networking skills).
Strong general knowledge of common networking (switching & routing) and security protocols.
Scripting experience (PERL, Javascript, PHP etc.) & experience of API (Restful API).
Ability to work according to customer’s schedules which may include weekends/evenings.
Team player and ability to work remotely & interact with remote teams & employees.
MS Office suite using applications such as Power Point, Word, Visio & Project.
Ability to work well under pressure and remain focused on tasks.
Ability to troubleshoot complex network & security environment.
Bachelors Degree in EE, CS, or CE or equivalent experience.
Network Security Certifications.
Project Management Certifications.
Why Join Us
At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes; please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Information Technology
Industry: Computer and Network Security
Referrals increase your chances of interviewing at Fortinet by 2x
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Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Your Career
As a SIEM Engineer for Cortex XSIAM, you will play a pivotal role in assisting our customers with seamless log migration and effective detection strategies. Working closely with the technical lead, you will ensure the successful onboarding and ingestion of relevant log sources into XSIAM, adhering to industry best practices and meeting customer-specific requirements. Your responsibilities will also involve devising suitable detection strategies to fortify our customers' defenses against threats, encompassing the design and implementation of correlation rules.
Your Impact
Collaborate with the technical lead to devise a comprehensive log ingestion strategy
Contribute to the development of detection strategies based on industry best practices
Articulate a step-by-step process to ensure the ingestion of high-quality log sources
Monitor and optimize log sources for optimal performance
Create meticulous and effective correlation rules
Fine-tune log sources and correlation rules to enhance system efficiency
Serve as the subject matter expert (SME) in SIEM, correlation, and log source ingestion
Serve as a trusted advisor to end customers, offering consultative guidance and expertise in optimizing the utilization of Cortex XSIAM
Leverage your in-depth knowledge of SIEM and SOC practices to assess customer needs, provide tailored recommendations, and assist in the formulation of effective security strategies
Collaborate closely with customers to understand their unique challenges and objectives, translating them into actionable steps that enhance their security posture
Identify opportunities to enhance analyst alert handling through automation
Foster collaboration with internal and external teams to drive product adoption
Produce technical documentation detailing SIEM aspects of the engagement
Occasionally travel to customer meetings and workshops (up to 10% of the time)
Your Experience
Exceptional written and verbal communication and presentation skills, for both internal and external interactions
6+ years of hands-on experience in deploying and integrating SIEM solutions within enterprise to large enterprise-level environments
Proficiency in coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring using SIEM platforms
Ability to conceive and develop detection use cases in SIEM systems to enable effective alerting
Proficiency in implementing and integrating automation solutions to enhance SOC efficiency, thereby minimizing MTTR and optimizing operational effectiveness
Demonstrated expertise in threat intelligence management, including the ability to analyze and leverage threat intelligence feeds to proactively identify, assess, and mitigate potential security threats within the organization's environment
Familiarity with a range of Endpoint security solutions such as anti malware, EDR, XDR
Knowledge of generating reports on SIEM status, including metrics like logging source count, log collection rate, and other performance indicators
Proven experience in providing consultative services to end customers within the realm of cybersecurity, particularly in SIEM and SOC domains
Demonstrated ability to comprehend customer requirements, analyze complex security environments, and deliver strategic recommendations that align with their goals
Proficient in comprehending and creating technical design documentation
Proven track record in effectively leading technical teams, managing resources, and overseeing projects within a dynamic cybersecurity environment, ensuring alignment with strategic objectives, timely delivery of milestones, and efficient utilization of resources
Skilled in facilitating collaboration among diverse stakeholders, including technical teams, management, and external partners, to drive informed decision-making processes that align with organizational objectives and foster innovation in cybersecurity strategies
Relevant bachelor's degree or equivalent military experience or industry-recognized qualifications (CISSP, GIAC, SIEM Vendor Qualification, etc.), is a plus or equivalent military experience required
The Team
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Only Singaporeans
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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