2 Technical Assistance jobs in Singapore

IT Technical Assistance Specialist

Singapore, Singapore beBeeSupport

Posted today

Job Viewed

Tap Again To Close

Job Description

Technical Support Specialist

The IT Service Desk role is responsible for delivering technical assistance to end-users. This position resolves issues, manages service requests, and ensures the smooth operation of IT systems.

  • Provide first-level technical support via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and network issues for end-users.
  • Manage user accounts, access permissions, and password resets.
  • Handle service requests and incidents in accordance with ITIL best practices.
  • Maintain accurate records in the IT service management system.
  • Configure and deploy end-user devices including desktops, laptops, and mobile devices.
  • Support Microsoft 365, Windows OS, and other enterprise applications.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Ensure compliance with IT security policies and procedures.
  • Participate in IT projects and service improvement initiatives.
  • Provide basic training and guidance to users on IT systems and tools.
Required Skills and Experience:
  • Minimum 2-3 years of experience in IT support or service desk roles.
  • Strong knowledge of Windows OS, Microsoft 365, and basic networking.
  • Experience with ITSM tools and ticketing systems, Remedy or ServiceNow.
  • Familiarity with Active Directory, Intune, and Azure (preferred).
  • Excellent troubleshooting and diagnostic skills.
  • Strong communication and customer service skills.
  • Ability to work independently and manage multiple tasks.
  • Able to work under pressure, make effective decisions and adapt to challenging situations.
  • Have VIP Support experience will be advantageous.
Qualifications:
  • Diploma or higher in Infocomm Technology or related field.
  • Additional certifications (e.g., Microsoft, CompTIA) or scripting knowledge are an advantage.
This advertiser has chosen not to accept applicants from your region.

IT Technical Assistance Position

Singapore, Singapore beBeeHelpdesk

Posted today

Job Viewed

Tap Again To Close

Job Description

About the Role

We are seeking a skilled IT Support Specialist to join our team in Service Management. As the first point of contact for technology-related issues, you will ensure timely logging, tracking, and resolution of tickets across multiple countries and business units.

Key Responsibilities:
  • Manage and triage IT service requests and incidents impacting business operations worldwide.
  • Handle incoming calls and emails from end-users, logging issues in Remedy ticketing system.
  • Liaise with IT support teams, vendors, and stakeholders to ensure timely ticket updates and resolutions.
  • Provide first-level troubleshooting for desktop, application, and network-related issues before escalation.
  • Prepare and maintain helpdesk reports, service metrics, and follow-up actions in Excel.
  • Ensure adherence to service level agreements (SLAs) and ITIL service management practices.
Requirements:

Education & Experience:

  • Bachelor's degree in Computer Science, Information Technology, Business, or related discipline.
  • 3–5 years of experience in IT Helpdesk / Service Desk operations in an enterprise environment.

Technical Skills:

  • Proficiency in MS Office Suite (Excel reporting essential).
  • Basic understanding of IT services (desktop support, software troubleshooting, networking fundamentals).
  • Familiarity with ticketing tools (e.g., Remedy, ServiceNow).
  • Knowledge in one or more of the following domains is an advantage: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware Services, Service Management functions, or Application Development.

Preferred Certifications:

  • ITIL Foundation (preferred).

Soft Skills:

  • Strong written and verbal communication skills in English.
  • Ability to handle multiple requests in a high-pressure environment.
  • Customer-focused, with proven experience managing user expectations and providing timely updates.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Technical assistance Jobs in Singapore !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Technical Assistance Jobs