2 Technical Assistance jobs in Singapore
IT Technical Assistance Specialist
Posted today
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Job Description
The IT Service Desk role is responsible for delivering technical assistance to end-users. This position resolves issues, manages service requests, and ensures the smooth operation of IT systems.
- Provide first-level technical support via phone, email, or ticketing system.
- Troubleshoot and resolve hardware, software, and network issues for end-users.
- Manage user accounts, access permissions, and password resets.
- Handle service requests and incidents in accordance with ITIL best practices.
- Maintain accurate records in the IT service management system.
- Configure and deploy end-user devices including desktops, laptops, and mobile devices.
- Support Microsoft 365, Windows OS, and other enterprise applications.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Ensure compliance with IT security policies and procedures.
- Participate in IT projects and service improvement initiatives.
- Provide basic training and guidance to users on IT systems and tools.
- Minimum 2-3 years of experience in IT support or service desk roles.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking.
- Experience with ITSM tools and ticketing systems, Remedy or ServiceNow.
- Familiarity with Active Directory, Intune, and Azure (preferred).
- Excellent troubleshooting and diagnostic skills.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple tasks.
- Able to work under pressure, make effective decisions and adapt to challenging situations.
- Have VIP Support experience will be advantageous.
- Diploma or higher in Infocomm Technology or related field.
- Additional certifications (e.g., Microsoft, CompTIA) or scripting knowledge are an advantage.
IT Technical Assistance Position
Posted today
Job Viewed
Job Description
We are seeking a skilled IT Support Specialist to join our team in Service Management. As the first point of contact for technology-related issues, you will ensure timely logging, tracking, and resolution of tickets across multiple countries and business units.
Key Responsibilities:- Manage and triage IT service requests and incidents impacting business operations worldwide.
- Handle incoming calls and emails from end-users, logging issues in Remedy ticketing system.
- Liaise with IT support teams, vendors, and stakeholders to ensure timely ticket updates and resolutions.
- Provide first-level troubleshooting for desktop, application, and network-related issues before escalation.
- Prepare and maintain helpdesk reports, service metrics, and follow-up actions in Excel.
- Ensure adherence to service level agreements (SLAs) and ITIL service management practices.
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, Business, or related discipline.
- 3–5 years of experience in IT Helpdesk / Service Desk operations in an enterprise environment.
Technical Skills:
- Proficiency in MS Office Suite (Excel reporting essential).
- Basic understanding of IT services (desktop support, software troubleshooting, networking fundamentals).
- Familiarity with ticketing tools (e.g., Remedy, ServiceNow).
- Knowledge in one or more of the following domains is an advantage: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware Services, Service Management functions, or Application Development.
Preferred Certifications:
- ITIL Foundation (preferred).
Soft Skills:
- Strong written and verbal communication skills in English.
- Ability to handle multiple requests in a high-pressure environment.
- Customer-focused, with proven experience managing user expectations and providing timely updates.
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