791 Help Desk Positions jobs in Singapore

Job Title: Help Desk Specialist

We are seeking a motivated and detail-oriented individual to fill the role of Help Desk Specialist. This junior-level position is ideal for candidates who are eager to learn and grow in the field of IT support.

Key Responsibilities:

• Maintain a professional demeanor at all times and adhere to company policies and procedures.
• Perform basic computer operations and tasks with efficiency and accuracy.
• Develop strong problem-solving skills and demonstrate logical thinking.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Demonstrate a willingness to learn and adapt to new technologies and systems.
• Visit customer sites to record and maintain data, and perform simple computer tasks as needed.
• Assemble and test low-voltage cables such as network cables and serial data cables, with training provided.
• Perform basic troubleshooting of computer hardware and related devices, with training provided.
• Demonstrate a strong understanding of electronics and mechanical concepts.
• Possess excellent communication and interpersonal skills.
• Show a high level of enthusiasm and dedication to delivering exceptional customer service.
• Fulfill additional responsibilities as assigned by management.

Requirements:

• A polytechnic diploma or equivalent qualification.
• An ITE graduate with relevant experience.
• Proficiency in English language.
• A valid driver's license (an advantage).

The Support Engineer plays a pivotal role in delivering exceptional IT support to internal users, ensuring seamless performance of desktop, collaboration, and infrastructure systems.

This is a hands-on role that spans both on-site and remote support, covering hardware, software, mobile, and AV/conferencing technologies. The role is dynamic, involving front-line user support, collaboration tool optimization, device lifecycle management, and participation in IT service management processes such as incident, problem, and change management.

You'll also play a part in global IT initiatives and rollouts, supporting both local and international teams across time zones.

• Bachelor's degree in Information Technology or Computer Science, or equivalent experience.
• At least 3 years of hands-on IT support experience in a fast-paced, global service desk environment.
• Proven ability to support a wide range of user applications and systems (desktop, collaboration tools, mobile devices, cloud services, AV equipment).
• Familiarity with IT service frameworks (such as ITIL), particularly in incident, change, and problem management.
• Experience with device provisioning, asset lifecycle management, and performance monitoring.
• Exposure to remote support tools and mobile device management platforms.
• Basic knowledge of scripting, automation tools, or deployment solutions is an advantage.
• Prior experience supporting users in a regulated or financial services environment.
• Working knowledge of endpoint security, patching, or vulnerability remediation.
• Involvement in global IT rollouts or upgrades.

To apply for this role, please use the application process provided. We look forward to reviewing your qualifications.

We are seeking a highly skilled and customer-focused professional to deliver exceptional service via multiple channels. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to provide top-notch support.

• Engage with customers to answer inquiries and provide assistance.
• Process orders and arrange deliveries in a timely manner.
• Collaborate with other departments to ensure customer needs are met.
• Perform quality checks on each final product and ensure it meets customer specifications or requirements.
• Resolve customer complaints and concerns with empathy and professionalism.

The successful candidate will have good interpersonal skills, the ability to communicate effectively, and be familiar with MS Office applications.

Fiore Dorato International values customer satisfaction above all else. We offer a dynamic and supportive work environment where employees can grow and develop their skills.

IT Support Specialist

We are seeking a skilled IT support specialist to join our Tech Refresh Project team in Central Singapore. This is an excellent opportunity to gain hands-on experience and work with various office computers.

The successful candidate will have the following responsibilities:

1. Support PC refresh – imaging, staging, resetting devices.
2. Follow simple instructions (like how to restart/reset a PC).
3. Travel to different sites (each site takes about 1–2 weeks).

Key Requirements:

• No prior experience needed – just basic IT knowledge.
• Able to follow instructions and work with minimal supervision.
• Comfortable with moving between locations.

Favorable Skills:

• Multitasking ability.
• Mac proficiency.
• Managed Services expertise.
• Troubleshooting skills.
• H hardware knowledge.
• Asset tracking skills.
• Critical thinking skills.
• Problem-solving skills.
• Technology solutions experience.
• Staging experience.
• Ticketing systems knowledge.
• Windows skills.
• Mobile device experience.
• Communication skills.
• Customer service skills.
• Technical support skills.

We are seeking a highly skilled and experienced IT Support Professional to provide exceptional support to our clients in Singapore.

• Provide level 2 end-user computing support with expertise in Windows OS.
• Offer good hardware and software troubleshooting skills for PC.
• Perform break-fix and IMAC support for end-user deskside equipment.
• Basic troubleshooting skills for IOS and Android devices.
• Manage asset and peripherals inventory.
• Expertise in meeting room and AV equipment knowledge.
• Offer smart hands support for networks and servers.
• Familiarity with Service Desk ticketing systems and processes.
• Provide VIP support.
• Able to work off-hours or perform ad-hoc duties as required.

• Diploma or Bachelor's degree in computer science/information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• More than 3 years of IT deskside support experience, with solid experience in providing VIP support both onsite and remote.
• Good team player.
• Excellent interpersonal skills.
• Customer-centric and focused on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills, with the ability to interact with other teams.
• Working location: Central, Singapore.

We are seeking a highly skilled Customer Support Associate to join our team. This role involves providing exceptional support to customers through various communication channels.

• Handle in-bound calls and email requests for general enquiries, ensuring timely responses and meeting service standards.
• Manage large volumes of inbound and outbound calls, maintaining a high level of productivity and efficiency.

• Candidates should possess:
• Excellent communication and problem-solving skills.
• Able to work in a fast-paced environment with multiple priorities.

This role offers a competitive salary package, comprehensive training, and opportunities for career growth.

In addition to the benefits mentioned above, we also offer:

• A supportive and collaborative work environment.
• Ongoing training and development opportunities.