834 Help Desk Positions jobs in Singapore

Job Title: Customer Service Representative

• Deliver high-quality customer service by resolving customer complaints and inquiries in a professional manner.
• Investigate and resolve issues related to undelivered, returned, misrouted, delayed, lost or damaged shipments.
• Handle all trace enquiries in accordance with service standards and processes.
• Provide full tracing services for customers by investigating shipment incidents.

• Minimum 3 to 5 years of experience in a Customer Service environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a team environment and demonstrate excellent teamwork skills.
• Proactive with the ability to multitask and work under pressure while meeting tight deadlines.

As a Customer Service Representative, you will have the opportunity to deliver best-in-class customer service and make a positive impact on our customers' lives.

Entry-Level IT Support Specialist

We are seeking an Entry-Level IT Support Specialist to join our team. As a key member of our support staff, you will provide timely and effective assistance to users experiencing technical difficulties.

• Provide first-line support for hardware and software issues
• Troubleshoot basic network problems on Desktop and Laptop
• Install and configure operating systems and applications
• Troubleshoot connectivity issues for Desktop and Laptop
• Assist in updating product images on the company website
• Support users with various technical inquiries

This role is ideal for fresh graduates or individuals looking to kick-start their career in IT support. A willingness to learn and adapt quickly is essential. The successful candidate will be provided with comprehensive training and guidance to ensure their success in this position.

Please note that this role requires strong problem-solving skills, attention to detail, and excellent communication abilities. If you are a motivated individual who is eager to learn and grow, we encourage you to apply.

• Assist customers in resolving technical issues with our products and services.
• Coordinate with internal teams to resolve customer complaints within service level agreements.
• Provide a single point of contact for customers to report technical issues.
• Work closely with colleagues to suggest and propose preventive measures or workarounds for recurring problems.
• Be proactive in monitoring systems, provide efficient solutions and actions before customers report issues.
• Take responsibility for receiving reports or problems until the root cause is solved or preventive action is applied.
• Will be required to perform 24/7 support duties on a rotational basis.
• Perform tasks assigned by direct supervisor.

• Minimum Advance Diploma in Computer Science or related field.
• At least one year of experience in technical support customer service in a corporate IT environment.
• Basic knowledge in TCP/IP networking as well as web services.
• Basic knowledge in web application development and support.

• Ability to work independently and take initiative.
• Attention to detail and ability to produce high-quality accurate work consistently.
• Exceptional problem-solving and troubleshooting skills.
• Willingness and ability to work cooperatively with others as part of a team.
• Flexibility in terms of responsibilities and working arrangements.
• Good interpersonal and communication skills with report writing and documentation skills.
• Ability to work under pressure for deliverables.

• 18 days of annual leave.
• Competitive salary and bonuses.
• Flexible working hours.
• Comprehensive insurance coverage.
• Wellness fund for medical, dental, EAP or attraction park expenses.
• Well-stocked pantry.
• Communities of Practice and Workshops for growth and learning.
• Substantial subsidies and programs for creativity and fun.

Job Title: IT Support Specialist

Description:

As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our organization's technology infrastructure.

Key Responsibilities:

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• Provide technical support to internal users, including remote troubleshooting and assistance.
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• Set up laptops and configure Active Directory (AD) profiles, manage system access for new staff onboarding.
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• Manage user accounts - creation, modification, termination, and access control.
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• Track and manage IT assets, including inventory control, labeling, issuing of devices, etc.
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• Support IT server room and infrastructure health checks.
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• Troubleshoot computer and label printing issues, escalating major problems to IT teams.
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• Perform routine permission reviews and document changes for compliance and audit readiness.
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• Maintain IT security trackers, server room access logs, and non-compliance lists.
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• Support security-related tasks, such as assisting with vulnerability scans, monitoring risk mitigation actions, and security action tracking.
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• Monitor server backups and network status.
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• Monitor ticketing system for manufacturing-related issues and provide support.
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• Execute basic SQL queries (with guidance) to extract transaction data.
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• Assist in root cause analysis and the identification of recurring IT issues.
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Requirements:

To be successful in this role, you will need:

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• Min. diploma or above, with IT/Computer Engineering domain preferred.
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• IT savvy, bilingual (English & Mandarin, to support end users).
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• Min 1 year of experience.
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• Prefer has IT helpdesk experience for end-user support and office administration.
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• Good attitude and characteristic; follow instructions, willing to learn, and communicate.
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• OK with 3 to 6 months contract (might be shorter or longer).
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• Immediately available or able to join within a short notice period.
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• Training will be provided.
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What We Offer:

We offer a competitive compensation package and opportunities for professional growth and development.

Our team is committed to delivering exceptional service and support to our customers and employees alike.

Job Title: Help Desk Specialist

We are seeking a motivated and detail-oriented individual to fill the role of Help Desk Specialist. This junior-level position is ideal for candidates who are eager to learn and grow in the field of IT support.

Key Responsibilities:

• Maintain a professional demeanor at all times and adhere to company policies and procedures.
• Perform basic computer operations and tasks with efficiency and accuracy.
• Develop strong problem-solving skills and demonstrate logical thinking.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Demonstrate a willingness to learn and adapt to new technologies and systems.
• Visit customer sites to record and maintain data, and perform simple computer tasks as needed.
• Assemble and test low-voltage cables such as network cables and serial data cables, with training provided.
• Perform basic troubleshooting of computer hardware and related devices, with training provided.
• Demonstrate a strong understanding of electronics and mechanical concepts.
• Possess excellent communication and interpersonal skills.
• Show a high level of enthusiasm and dedication to delivering exceptional customer service.
• Fulfill additional responsibilities as assigned by management.

Requirements:

• A polytechnic diploma or equivalent qualification.
• An ITE graduate with relevant experience.
• Proficiency in English language.
• A valid driver's license (an advantage).

**Job Overview**

We are seeking a skilled Desktop Support Specialist to provide technical assistance and resolve customer issues in a fast-paced IT environment.

The ideal candidate will possess excellent problem-solving skills, a strong understanding of computer hardware and software, and the ability to work effectively with third-party vendors.

• Key Responsibilities:

• Provide first- and second-level support for customer issues, including troubleshooting and resolving problems associated with network connectivity, workstation hardware, and software.

• Work with third-party vendors to remediate complex AV issues as needed.

• Communicate timely updates on issue status and resolution to customers.

• Maintain accurate records of all reported incidents and resolutions.

• Install, upgrade, support, and troubleshoot various operating systems, including Windows 10, Microsoft Office 2010, and Cisco Jabber.

• Support Apple PC users with basic knowledge of Mac operating systems.

• Perform general preventative maintenance tasks on computers, laptops, and printers.

• Repair desktops, laptops, printers, and other authorized peripheral equipment as needed.

**Requirements**

• Education:

• Bachelor's degree or equivalent in Computer Science or related field.

• Experience:

• Minimum 1 year of IT experience or equivalent.

• Candidates with CompTIA A+, Microsoft Certified Professional (MCP) qualifications or equivalent would be an added advantage.

• Broad experience in IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.

• Preferred qualifications include experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation, and troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems.

**What We Offer**

• A competitive salary package.

• Ongoing training and development opportunities.

• A dynamic and supportive work environment.

Apply now by submitting your application through our website or email us at Job(at)anradus.com.sg. Please indicate #66041 on the email subject.

We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

We are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have at least 2 years of equivalent work experience in operations support, with knowledge of office automation tools and MS Operating Systems.

• Provide exceptional customer service skills to effectively interact with team members and stakeholders.
• Demonstrate excellent analytical and problem-solving skills to troubleshoot complex issues.
• Be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work independently and be a team player, willing to learn and adapt to new systems and processes.
• Be available on 24/7 standby or on shift/rotation to attend to emergency service/issues or additional scheduled work arrangement.

Benefits: This is a great opportunity for someone who wants to develop their technical skills and make a real difference in the workplace. If you have a passion for delivering exceptional customer service and want to work in a fast-paced environment, this could be the role for you.

This is a critical role within our organization, requiring the ability to manage technology tickets and work directly with end users, IT support staff, and vendors to ensure timely resolution of issues and requests.

• The successful candidate will have excellent written and oral communication skills, as well as the ability to perform varied tasks such as attending user calls, responding to user emails, and raising tickets in Remedy.

Key Responsibilities:

• Manage technology tickets and collaborate with cross-functional teams to resolve complex IT queries and requests in a matrix environment.

• Perform troubleshooting, technical assistance, and hardware maintenance as required.

Required Skills and Qualifications:

• Bachelor's degree in business, Computer Science, or related field.

• At least 3-4 years of experience in working with IT Helpdesk roles.

• Proficient in MS Office products and basic knowledge of IT Services.

• ITIL Foundation certification is preferred.

Benefits:

• We offer competitive salary and benefits package.

• A dynamic and supportive work environment.

About Us:

We are a leading provider of IT solutions and services. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.