What Jobs are available for Help Desk Positions in Singapore?
Showing 978 Help Desk Positions jobs in Singapore
IT Help desk
Posted today
Job Viewed
Job Description
Job Overview:
As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues
Responsibilities:
- To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
- Coordination for employee user account administration, activation, changes, and terminations.
- Receive and answer all users' IT service request calls.
Requirements:
- Good command in English to liaise with different entities
- Candidate must possess at least NITEC/Higher NITEC and above
- IT savvy / Basic Understanding of IT
Details:
- Entry Level, No Experience Required
- On Job Training Provided
- Insurance & Medical covered
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IT Help Desk
Posted today
Job Viewed
Job Description
Job Summary
Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job Responsibilities
User Support & Incident Handling
Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
Maintain clear communication with users throughout the support lifecycle.
Knowledge & Documentation
Update and maintain internal knowledge base articles.
- Document troubleshooting steps and resolutions for future reference.
Contribute to continuous improvement of support documentation and workflows.
IT Provisioning & Access Management
Install and configure software and basic hardware.
- Set up network access, printers, and shared resources.
- Manage user permissions and license allocations.
Ensure compliance with internal security and access policies.
Collaboration & Process Improvement
Work closely with other IT teams to resolve complex issues.
- Participate in service improvement initiatives and feedback loops.
Support audits and reporting related to ITIL processes and SLA metrics.
Job Requirements
- Diploma in any relevant field.
- Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
- ITIL Foundation certification is advantageous.
- Can maintain and update knowledge-based articles.
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
- Collaborate with other IT teams to ensure seamless service delivery.
- Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
- Can perform business tasks in English (reading, writing, speaking).
- Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.
Working Conditions
Location : TUAS SOUTH
Work Hours : Monday to Friday, 8AM to 5PM
Environment : Collaborative and inclusive workplace with opportunities for professional development
Salary : Competitive monthly salary based on experience and qualifications
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
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IT Help Desk
Posted today
Job Viewed
Job Description
Job Description:
User Support & Incident Handling:
- Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
- Maintain clear communication with users throughout the support lifecycle.
Knowledge & Documentation:
- Update and maintain internal knowledge base articles.
- Document troubleshooting steps and resolutions for future reference.
- Contribute to continuous improvement of support documentation and workflows.
IT Provisioning & Access Management:
- Install and configure software and basic hardware.
- Set up network access, printers, and shared resources.
- Manage user permissions and license allocations.
- Ensure compliance with internal security and access policies.
Collaboration & Process Improvement:
- Work closely with other IT teams to resolve complex issues.
- Participate in service improvement initiatives and feedback loops.
- Support audits and reporting related to ITIL processes and SLA metrics.
Requirements:
- Bachelor's degree in any relevant field.
- Minimum 1 year of experience in IT Help Desk or IT Support.
- Maintain and update knowledge base articles.
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management).
- Collaborate with other IT teams to ensure seamless service delivery
- Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.
Preferred Skills and Experience:
- ITIL Foundation certification.
- Experience working on multinational projects or in global teams.
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Help desk technician
Posted today
Job Viewed
Job Description
Job Description & Requirements
Responsibilities
Day-to-day installation and maintenance of services, within compliance to the safety regulations
isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses
ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts
O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.
i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across
pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.
volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise
Basic network and PC troubleshooting
Job Type: Full-time
Pay: $2, $2,800.00 per month
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IT Help Desk
Posted today
Job Viewed
Job Description
Key Responsibility
User Support & Incident Handling
- Provide first-level IT support via phone, email, and chatLog, categorize, and prioritize incidents and service requests using ServiceNow
- Support incident handling and user requests, ensuring effective communication with Japanese-speaking clients and stakeholders
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes
- Monitor ticket queues and ensure timely resolution in line with SLAs
- Maintain clear communication with users throughout the support lifecycle
Knowledge & Documentation
- Update and maintain internal knowledge base articles
- Document troubleshooting steps and resolutions for future reference
- Contribute to continuous improvement of support documentation and workflows
IT Provisioning & Access Management
- Install and configure software and basic hardware
- Set up network access, printers, and shared resources
- Manage user permissions and license allocations
- Ensure compliance with internal security and access policies
Collaboration & Process Improvement
- Work closely with other IT teams to resolve complex issues
- Participate in service improvement initiatives and feedback loops
- Support audits and reporting related to ITIL processes and SLA metrics
Key Requirements:
- Minimum 1 year of experience in IT Help Desk or IT Support
- Minimum 1 year of experience working in a financial institution or in a related field.
- Proficiency in Japanese (minimum JLPT N2 or equivalent) is required to effectively communicate with Japanese-speaking clients and stakeholders
- Maintain and update knowledge base articles
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management)
- Collaborate with other IT teams to ensure seamless service delivery
- Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS.
Other Skills and Experience:
- ITIL Foundation certification
- Experience working on multinational projects or in global teams
- Professional experience in banking-related operations conducted in Singapore, and demonstrates a solid understanding of regulatory frameworks established by Singapore's financial authorities.
Liu Zhiling EA License No.: 02C3423 Personnel Registration No.: R
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Help Desk Specialist
Posted today
Job Viewed
Job Description
This role involves providing prompt assistance as the first point of contact for customers, addressing IT topics and issues. The successful candidate will ensure software compliance with standards, licenses are up to date and operations run smoothly.
The ideal candidate should possess excellent problem-solving skills, be proficient in desktop operating systems, and have a strong understanding of software applications.
Additionally, they should be able to communicate effectively, work well under pressure, and maintain confidentiality when handling sensitive information.
As a Desktop Support Engineer, you will enjoy a competitive salary package, comprehensive training, and opportunities for career growth and professional development.
You will also benefit from a dynamic and supportive work environment, flexible working arrangements, and access to cutting-edge technology and tools.
We offer a range of employee benefits, including health insurance, retirement savings plans, and paid time off. We value diversity and inclusion in the workplace and are committed to creating a positive and respectful work environment.
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Help Desk Professional
Posted today
Job Viewed
Job Description
A key role in ensuring the smooth operation of systems is crucial for a successful business.
Main Responsibilities:- Provide technical assistance to customers through various channels including on-site visits, phone calls and email communications.
- Perform installations, maintenance, fault diagnosis and repairs at customer locations.
- Collaborate with vendors to resolve complex technical issues.
- Deliver training sessions and product demonstrations to end-users or clients.
- Manage internal product servicing and support training initiatives.
- Hold a diploma in Electrical/Electronic Engineering, Information Technology or related field.
- Have at least 2 years of relevant work experience.
- Demonstrate strong written and verbal communication skills.
- Exhibit service-mindedness with a proactive approach to customer engagement.
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Help Desk Representative
Posted today
Job Viewed
Job Description
We are seeking a highly skilled and customer-focused Customer Support Associate to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers via phone, chat, and email.
As a Customer Support Associate, you will be the first point of contact for our customers, handling complex issues with ownership and empathy. You will work closely with cross-functional teams to resolve customer contacts and queries efficiently.
The ideal candidate will have strong problem-solving skills, excellent communication skills, and a passion for delivering outstanding customer experiences. If you are a self-starter who is proactive, solution-oriented, and possesses an ownership mindset, we want to hear from you!
Key Responsibilities:- Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.
- Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.
- Meet performance targets across KPIs such as resolution rate, quality, and handling time.
- Demonstrate advanced product and process knowledge for the assigned region or queue.
- Communicate clearly and professionally, adjusting tone and style based on customer context.
- Professional Experience: Minimum 1 year customer-facing experience in fintech, banking, telecom, or global contact centers.
- Communication Proficiency: Strong English and Cantonese written and verbal communication skills.
- Flexibility in working hours and shifts.
- Fixed working hours at the start of the month, but activities during the shift can be flexible.
- Opportunity to work from home where applicable.
- Able to maintain accurate records using standardized case-handling processes.
- Comfortable using prompting for AI tools.
- Adaptability: Able to keep up with constant change, patient, and flexible.
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IT Help Desk
Posted today
Job Viewed
Job Description
Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job Responsibilities
• User Support & Incident Handling
- Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
- Maintain clear communication with users throughout the support lifecycle.
• Knowledge & Documentation
- Update and maintain internal knowledge base articles.
- Document troubleshooting steps and resolutions for future reference.
- Contribute to continuous improvement of support documentation and workflows.
• IT Provisioning & Access Management
- Install and configure software and basic hardware.
- Set up network access, printers, and shared resources.
- Manage user permissions and license allocations.
- Ensure compliance with internal security and access policies.
• Collaboration & Process Improvement
- Work closely with other IT teams to resolve complex issues.
- Participate in service improvement initiatives and feedback loops.
- Support audits and reporting related to ITIL processes and SLA metrics.
- Diploma in any relevant field.
- Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
- ITIL Foundation certification is advantageous.
- Can maintain and update knowledge-based articles.
- Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
- Collaborate with other IT teams to ensure seamless service delivery.
- Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
- Can perform business tasks in English (reading, writing, speaking).
- Can communicate effectively with Chinese-speaking stakeholders in Mandarin is preferred.
• Location: TUAS SOUTH
• Work Hours: Monday to Friday, 8AM to 5PM
• Environment: Collaborative and inclusive workplace with opportunities for professional development
• Salary: Competitive monthly salary based on experience and qualifications
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.
Is this job a match or a miss?
Help Desk Specialist
Posted today
Job Viewed
Job Description
We are seeking a highly skilled Customer Support Associate to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our customers via phone, chat, and email.
Key Responsibilities:- Provide high-quality support with a focus on end-to-end case resolution.
- Resolve customer contacts and queries with sound judgment, empathy, and minimal escalation.
- Meet performance targets across KPIs such as resolution rate, quality, and handling time.
- Demonstrate advanced product knowledge for the assigned region or queue.
- Communicate clearly and professionally, adjusting tone and style based on customer context.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong problem-solving and analytical skills.
- Proficiency in technology and software applications.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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