1,223 Help Desk Positions jobs in Singapore

IT Support Specialist

We are looking for a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for monitoring workspace health, responding to alerts and troubleshooting connectivity issues.

Main Responsibilities:

• Monitor workspace health, pipeline execution status and resource utilization
• Respond to alerts from Monitoring
• Perform basic troubleshooting on connectivity issues (e.g., workspace access, linked services, network issue)
• Handle access requests and basic enquiries or clarifications
• Update assets inventory, service asset and configuration management, certificate and secret key rotation every month
• Prepare monthly report data, including SLA for incidents/SR tickets info on the tickets, IaaS performance matrix, security reports
• Support SDM on day-to-day activities

Requirements:

• Excellent problem-solving skills and ability to work under pressure
• Strong communication and interpersonal skills
• Ability to learn new technologies quickly

About this role:

This is an exciting opportunity to work in a dynamic and challenging environment with opportunities for growth and development.

About this Role

We are seeking a dedicated and customer-focused professional to provide exceptional service experience for our clients. You will be the primary point of contact, ensuring that client needs are met with professionalism and efficiency.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve client complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential clients
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Benefits:

• Lunch provided
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Working Environment:

This role involves working in a dynamic and fast-paced environment. You will be part of a team that values professionalism, efficiency, and client satisfaction.

We are seeking a highly skilled professional to fill the position of Application Support Engineer. As an L1+L2 App Support Engineer, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
• Maintain accurate documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Strong writing and communication skills.
• Expertise in troubleshooting and problem-solving with experience in identifying and resolving complex technical issues.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is advantageous.
• Prior experience in supporting web applications is essential.
• Prior experience in FinTech projects would be beneficial.

Wecruit Pte Ltd is looking for a skilled Customer Service Representative to join our team.

• The successful candidate will be responsible for providing top-notch customer service by responding promptly and professionally to customer enquiries, resolving issues in a timely manner, and ensuring a seamless customer experience.
• Key responsibilities include:
• Answering all incoming calls and emails in a prompt and polite manner;
• Responding to customer queries and concerns regarding products, orders, and general inquiries;
• Collaborating with the operations team to track and monitor order statuses and deliveries;
• Investigating and resolving customer complaints in a professional and courteous manner;
• Maintaining clear and effective communication with customers to ensure a positive experience;
• Communicating proactively regarding any potential delays or issues with orders;
• Gathering and documenting customer feedback to identify trends and areas for improvement.
• To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
• We are an equal opportunities employer and welcome applications from all qualified candidates.

What We Offer:

• A competitive salary and benefits package;
• Opportunities for career growth and development;
• A dynamic and supportive work environment;
• Flexible working hours and remote work options.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by ea license no: removed . We look forward to hearing from you!

This role is crucial in ensuring the seamless operation of our IT infrastructure. Key responsibilities include providing hands-on desktop troubleshooting support to end-users for hardware, software, and network related issues.

• Desktop Troubleshooting: Provide timely and effective support to resolve end-user issues with hardware, software, and audio-visual equipment.
• Account Management: Resolve issues relating to end-user accounts, network access, and folder permissions.
• IT Asset Deployment: Deploy and recover IT assets for onboarding and off-boarding of staff.
• Inventory Management: Conduct asset verification and audit, maintain accurate records of hardware, software, and license inventory.
• Change Management: Perform approved change requests for software installation and hardware configuration changes.
• Documentation: Assist the IT team in maintaining documentation and troubleshooting guides.

Qualifications & Field of Study:

• A minimum of Higher Nitec or Diploma certification in Computer/Electronic Engineering or equivalent discipline is required.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are highly desirable.

Work Experiences & Skillsets:

• Proven intermediate level hands-on desktop troubleshooting proficiency with Windows and Linux software, hardware, Microsoft Office 365, networking, and audio-visual equipment is expected.
• Experience with scripting and automation tools such as Python, PowerShell, and Bash is an added advantage.
• Good understanding of aforementioned technologies is necessary.
• Strong interpersonal and communication skills are required.
• Excellent command of written and spoken language is a must.

Character Traits:

• Solid organizational skills and attention to detail while juggling demands from stakeholders are essential.
• Pro-active team player that is resourceful, self-driven with a high degree of professional integrity is expected.
• Self-starter with an independent, resourceful, and positive attitude is necessary.
• Takes initiative and ownership of problems to ensure satisfactory resolutions.
• Ability to navigate unfamiliar technical challenges and situations.
• Ability to work with minimal supervision.
• Ability to perform under pressure.
• Eager to learn and improve.
• Moving of heavy computing equipment may be required.

In this role, you will be the main point of contact for customers, providing them with exceptional service and support.

• You will deal directly with customers through various channels, including phone, email, and face-to-face interactions.
• Obtain and evaluate all relevant information to effectively handle customer inquiries and provide solutions.
• Perform customer verification processes to ensure accurate identification.
• Set up new customer accounts and maintain accurate records of customer interactions and transactions.
• Assist with administrative tasks, such as data entry and report generation.
• Communicate and coordinate with internal departments to ensure seamless customer service.
• Provide feedback on the efficiency of the customer service process to drive improvement.

• Minimum 2 years of relevant working experience in a customer-facing role.
• Minimum Diploma qualification or higher.
• Positive working attitude and excellent communication skills.
• Strong knowledge of customer service principles and practices.
• Proficient in both English and Mandarin (spoken and written).
• Basic IT skills required for administrative tasks.
• Able to work flexible hours, including weekends and public holidays.

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization.

We are an equal opportunities employer and welcome applications from diverse candidates.

**Job Description:**

A Desktop Support role involves providing technical assistance to users, ensuring smooth operation of computer systems and software applications. Key Responsibilities include:

1. Troubleshooting hardware and software issues
2. Configuring and maintaining desktop computers
3. Resolving user complaints in a professional and timely manner
4. Maintaining accurate records of incidents and resolutions

The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. Relevant qualifications include:

• Degree in Computer Science or related field
• Certification in Desktop Support or IT

**Benefits:**

This role offers competitive compensation, opportunities for career growth and professional development, and a dynamic work environment.

**Others:**

The successful candidate will be required to undergo training and must have a good understanding of computer systems and software applications.

Job Overview:

We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to end-users.

• Receive, prioritize, document, and actively resolve end-user help requests
• Escalate incidents when necessary to maintain customer satisfaction and SLA expectations
• Perform imaging and re-imaging of devices
• Conduct asset inventories and perform technical escalation to 3rd party vendors or resolver groups
• Update incident records and create work instructions as needed
• Document standards and procedures

• Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Excellent communication and problem-solving skills

This role offers the opportunity to work with a dynamic team and gain valuable experience in technical support.

• A collaborative and supportive work environment
• Ongoing training and development opportunities

Responsibilities

Day-to-day installation and maintenance of services, within compliance to the safety regulations

isual checks on network devices, power cable, UTP, fibre for any physical damages and checking for fibre losses

ghting mast maintenance – to facilitate the lowering of lighting mast together with other counterparts

O te power maintenance – checks on cables for loose ends and make sure equipment are powered after any power maintenance.

i ling Works including terminating of low voltage single phase electrical power (ceeforms) cables, fiber optic cable and structure cabling related which closely related to data centre operations across

pervise and escort contractors to facilitate replacement of hardware/ equipment i.e. network switches and servers.

volve in relocation/ redeployment/ movement of hardware/equipment i.e. network switches and servers from premise to premise

Basic network and PC troubleshooting