336 Help Desk Positions jobs in Singapore

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management for our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Minimum of 1 years of experience with IT support, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.
• Familiarity with CyberArk PAM (Privileged Access Management) solutions is a plus point
• Any experience in other Privileged Access Management is advantageous

Shift Flexibility:

• Must be available to work in shifts, 8 hour blocks on weekdays / 12 hour block on weekends (average 40 hours per week)

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 20007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)

nstall, configure and support all Microsoft Windows and Apple MacOS user operating systems.

stall. Configure and support Microsoft 365 software and Services.

stall, configure and support 3rd party software.

tend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

Submit ITSM tickets for all support tasks

Salary: up to $4500

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Lavender

Job Description:

• Delivery of local onsite and remote support for personnel

• esponsible for the support and resolution of Incidents and Requests

• R sponsible for Priority and Major Incidents impacting the site.

• D liver service improvement

• R sponsible for providing 1st level technical assistance and consultation on various information technology platforms.

Job Requirements: Min Diploma/Degree in IT or similar w min 3 yrs of relevant experience

Interested candidates, please submit your resume to:

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

English skills

· Excellent spoken English

· Excellent written English

Mandarin skills

· Excellent spoken Mandarin

· Good written Mandarin

Keyboard typing

· A typing speed that exceeds 200 characters per minute.

Technical skills

· Provided support using phone and remote control.

• Extensive hands-on experience with the latest Microsoft products.
  • This includes Windows 11, Office 2016 / O365, Microsoft Teams and OneDrive.
• Hands-on experience with computer hardware.

· Ability to read, understand and follow technical documentation, routines and processes.

Personal Skills

• Good analytical, investigational and troubleshooting skills.

· Have the skills to manage stakeholders.

· Multitasking, having the ability to perform several tasks at the same time.

Commitment and drive

• Business-focused.
• Self-motivated and drive issues independently.

· Taking responsibility to keep updated and informed about GSD information.

· Results-oriented & concluding work ethic to always deliver on-time, on-scope and on-budget

Personality

• Service minded and flexible.
• Passionate to learn new things.
• Team player with natural talent in working with people.

· Can work under pressure and manage stressful situations confidently & effectively.

· Good awareness and appreciation of social and cultural differences

· Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.

· Reliable and analytical person who always takes accountability/responsibility.

VALUE ADDING EXPERIENCES & SKILLS:

Skills

· ITIL v3.0 Foundation

Experience

· Provided support using webchat and remote control.

· Worked in a global, multicultural environment.Activity

• Provide IT support for user IT environment remotely via phone/webchat and/or using remote assistance tools.
• Identify incidents that might be potential problems according to problem management process.
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Collaborate with global and local support teams.
• Train and inform users promoting them to be self-sufficient.
• Update documentation / shared information on the service desk web portal.

Responsibilities

• Comply to and promote Clients recommended processes and standards.
• Solve tickets according to ticket handling documents.
• Strive to solve tickets according to SLA and KPI’s.

Act as a team player.

Job Summary:

The Junior IT Support Specialist will provide first-level technical support to end-users, primarily focusing on troubleshooting and resolving issues related to Nice Engage and Nexidia and related connectivity to the applications. This role is crucial for ensuring the smooth operation of IT systems and providing excellent customer service to our internal staff.

Key Responsibilities:

First-Line Technical Support:

* Respond to IT support requests from users via various channels (in-person, phone, email, ticketing system).

* Diagnose and resolve basic hardware and software issues on desktops, laptops, and peripherals and report further to L2 team if need be.

* Assist with the setup and configuration of new user accounts and workstations.

* Troubleshoot system performance issues, error messages, and application crashes.

* Install, configure, and update Microsoft Office applications and other standard software.

* May require on-call or after-hours support in emergency situations

Documentation and Communication:

* Accurately log all support incidents and resolutions in the ticketing system.

* Contribute to the creation and maintenance of IT knowledge base articles and documentation.

* Communicate technical information clearly and patiently to non-technical users.

* Escalate complex or unresolved issues to senior IT staff or specialized teams when necessary.

General IT Support:

* Adhere to IT policies, procedures, and security best practices.

* Participate in daily standup call to provide status updates of INCs.

Qualifications:

* Education: High school diploma or equivalent required. A relevant associate's degree or technical certification (e.g., CompTIA A+, Microsoft Certified Fundamentals) is a strong plus.

* Experience: 0-2 years of experience in an IT support or help desk role, or relevant internship experience.

Technical Skills:

* General knowledge of Microsoft Windows operating systems (Windows 10/11) Microsoft word, excel and PowerPoint

* Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

* Understanding of basic networking concepts (TCP/IP, DNS, DHCP) is a plus.

* Experience with a ticketing system is advantageous.

Soft Skills:

* Excellent communication and interpersonal skills, with a patient and customer-service oriented approach.

* Strong problem-solving and analytical abilities.

* Ability to work independently and as part of a team.

* Eagerness to learn and adapt to new technologies.

* Good organizational and time management skills.

Position

The ideal candidate should possess a strong background in IT support L1/L2, excellent problem-solving skills, and a proactive attitude. The candidate should exhibit good verbal and written communication skills for efficient and smooth interaction with internal clients and other team members in both Singapore and Paris hubs. In addition, the candidate should also be willing to learn the tools and technologies used within the company.

The position requires autonomy and reliability in performing duties while maintaining good communication and relationships with the rest of the Global IT ecosystem as well as the ability to work on multiple topics concurrently.

Main responsibilities:

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readdressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA), weekend and on call

Qualifications and Profile

• Bachelor's degree in computer science or related field, with relevant industry certification, will be an advantage.
• This position requires a minimum of 4+ years of experience in supporting or developing applications .

Mandatory:

• Possesses strong analytical, logical and problem-solving skills
• Technical background:Basic knowledge of application servers
  Basic knowledge of scripting / programming languages (PowerShell, C#, Java)
  Understand concepts of IT Production environment and deployment process/pipelines.
  Experience in administering DEVOps pipeline technologies (Jenkins, JIRA, Nexus, TFS)
  
• Excellent communication skills with the ability to convey technical concepts to non-technical users.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Ability to multi-task and work independently with minimal supervision
• Proactive style of working, organizational skills & Team player mindset.

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Certification in ITIL, Cybersecurity is a plus
• Programming or scripting skills for automation purpose is a plus

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA .

About Us

Do you have a keen and methodical eye for solving complex puzzles? Are you confident in handling numbers? Do you enjoy navigating data to create meaningful tables and graphs? If so, the role of an Application Support Analyst (ASA) might be perfect for you!

As an ASA, you will be essential in maintaining data integrity, collaborating with Software Developers to ensure smooth business operations, and providing quality service to end users. Join us and become part of our team!

What an Application Support Analyst does at Titansoft

• Design reporting systems with web applications to gather and present data
• Integrate web applications with database or API-driven back-ends
• Detect, restore, and proactively prevent data anomalies in databases and data warehouses
• Devise and implement automated processes to streamline user tasks
• Create visual metrics for business performance
• Collaborate with team members to solve challenging problems
• Perform tasks assigned by supervisors

What we look for in an Application Support Analyst

• Diploma/Bachelor's Degree in Computer Science, IT, or related fields. Fresh graduates and self-taught programmers are welcome!
• Strong analytical and problem-solving skills to manage data anomalies
• Ability to work independently and be proactive
• Attention to detail and commitment to high-quality work
• Excellent communication skills and team spirit
• Willingness to travel occasionally

• Basic knowledge of C#, SQL, .NET Framework, Databases, TDD
• Understanding of industry best practices like TDD and Clean Code

• 18 days of annual leave, increasing with tenure
• Competitive salary and bonuses
• Flexible working hours
• Comprehensive insurance
• Wellness and recreational funds
• Fully stocked pantry
• Learning and development programs
• Fun company events and outings

Discover why working at Titansoft is a unique experience. Join us!

In a nutshell

This gig is all about ensuring, monitoring the smooth operation and continually improving all the organization’s applications and software systems. It will involves collaborating with various departments, troubleshooting technical issues, and maintaining a high level of customer satisfaction. This is a crucial role in enhancing the overall efficiency and effectiveness of the IT services.

A day in the life

• Provide first-level technical support for end-users experiencing application-related issues, including troubleshooting, problem identification, resolution, and escalation as necessary.

• Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to diagnose and resolve complex technical problems in a timely manner.

• Understand how our membership management system works.

• Monitor the performance and availability of applications, promptly identifying and addressing potential issues to ensure uninterrupted service.

• Manage and prioritize support requests through a ticketing system, ensuring accurate documentation and timely resolution.

• Develop and maintain a thorough understanding of the organization's applications, configurations, and processes to effectively address user inquiries and provide accurate solutions.

• Coordinate with external vendors and third-party support teams to resolve issues and ensure optimal functioning of third-party applications.

• Assist in the implementation of application updates, patches, and enhancements, ensuring minimal disruption to users while maximizing system performance.

• Contribute to the creation and maintenance of support documentation, user guides, and knowledge base articles to empower users and streamline support processes.

• Collaborate with the IT team to identify opportunities for process improvement, automation, and efficiency gains in application support and management.

• Participate in on-call rotations to provide after-hours support when necessary.

To land this gig… and your ongoing mindset

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.

• Proven experience (1-3 years) working in application support or a related technical role.

• Strong knowledge of software applications, web applications (.net), operating systems, and database systems.

• Microsoft SQL Server experience is Mandatory.

• Proficiency in troubleshooting technical issues, analysing logs, and diagnosing problems effectively.

• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.

• Experience with ticketing systems like Freshdesk, Service Now, BMC required and IT service management practices.

• Ability to work collaboratively in cross-functional teams and independently as needed.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Adaptability and willingness to learn about new technologies and applications.

• IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.

• Familiarity with scripting languages or automation tools is a plus.

What success looks like

• Be Yourself – be who you really are

• Go Together – work together as one team

• Work Hard – jump in and get your hands dirty

• Dream Big – reach for the sky

And the additional key result areas for you…

• Brand Standard – be the ambassador to VA DNA

• Employee Experience – connect and collaborate with stakeholders… in a way that maximises employee engagement

• Member Experience – champion the member experience to maximise love levels

• Financial Performance – surpass profit expectations, boost memberships and control consumables

What we offer you

• One of the world’s most recognised and exciting brands

• A culture that’s all about making exercise irresistible

• Performance incentive and a place on the management team

• A free membership for you (and your buddy) to workout at our clubs

• Discounted personal training

• Special deals with our retail and service partners

• Work/life balance with flexible options

• Paid parental leave to spend time with your new little human

• Regular personal and professional development

• Confidential 24-hour support via our employee assistance program

• Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.

Join to apply for the IT Support Analyst role at Ebiquity plc

Join to apply for the IT Support Analyst role at Ebiquity plc

Get AI-powered advice on this job and more exclusive features.

Department: Production

Employment Type: Permanent - Full Time

Location: Singapore

Description

Job title: IT Support Analyst

Position Reports to: IT Service Delivery Manager

Location: Singapore (onsite and remote)

What Is The Purpose Of The Role

To provide the first and second line point of contact between the business and the IT department for incident and service request management for the APAC region.

Key Responsibilities

• To log all incidents and service requests in the Ebiquity IT service management tool, Manage Engine. The interactions can take place through multiple channels e.g. phone, email, face-to-face or IM
• To regularly check the unassigned queue in the ITSM tool and promptly and accurately reassign tickets to the relevant resolver group
• Responsible for, deploying, configuring, supporting user devices (Laptops, workstations, smart devices, printers)
• Work closely with third-party IT service providers to maintain effective relationships and ensure high-quality support delivery
• To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
• To carry out the following daily checks: Service Desk (Manage Engine), Backups. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
• Troubleshooting / repairing Laptops, and installations
• To carry out user administration (e.g., new starter account creation/leaver)
• To provide input to process documentation
• Creating, modifying and restoring backups
• Restarting Azure VMs and services
• Troubleshooting and modifying web proxy rules
• Working with our MDR provider and resolve security threats
• Adding devices to Intune/Autopilot
• RMM Tool - Utilise the tool to troubleshoot and support user devices
• Using cloud dashboards to trouble shoot Wi-Fi, switch and firewall connectivity
• Troubleshooting VPN client issues
  
  

• Minimum 2 years experience
• Good technical knowledge of Windows operating systems
• Knowledge of WI-FI, network switches, firewalls
• Windows Server 2012 to 2019 administration experience
• Active Directory and Entra administration and management
• Microsoft product support (Excel, Outlook, Word, PowerPoint)
• Microsoft Office 365 support and administration
• Support of mobile devices with MDM
• Strong communication skills
• Good customer service skills
• Good analytical/problem-solving skills, especially in continual service improvement
• Ability to work well under pressure with an eye for detail
• Passion for technology
• Willingness and enthusiasm to learn is essential with a can-do approach
• Self-motivated and organised
• Must be a team player
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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