286 User Support jobs in Singapore

End User Support Analyst

We are looking forexperienced full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Pro ide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Pro ide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Pro ide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during ‘out of core hour’ working time.

• Overa l management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

End User Support Analyst

We are looking for experienced full-time End User Support Analyst to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at

End User Support Analyst

We are looking for experienced full-time End User Support Analyst to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Pro ide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Pro ide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Pro ide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during ‘out of core hour’ working time.

• Overa l management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Job Description

We are looking for a proactive and skilled Lead End User Services (EUS) Specialist to deliver high-quality, hands-on IT support to employees across the organization. This role involves managing the full lifecycle of end-user devices, handling incidents and service requests, driving continuous improvement, and collaborating with cross-functional IT teams to ensure technology runs smoothly and users remain productive. The ideal candidate will have a strong technical background, excellent customer service skills, and a passion for operational excellence.

End User Support & Hardware Lifecycle

• Provide Level 1 & 2 support for desktops, laptops, mobile devices, printers, and peripherals.

Incident, Service & Problem Management

• Respond to and resolve incidents, service requests, and access-related issues within SLA.
• Lead or support the resolution of critical (P1/P0) incidents and participate in root cause analysis and Problem Management processes.

Software & Technology Integration

• Install, configure, and troubleshoot software applications including Microsoft 365, endpoint security tools, remote access (VPN), collaboration tools, and OS.
• Coordinate remediation for vulnerable software or misconfigured devices.
• Support network, infrastructure, and telecom services in coordination with respective teams.
• Deliver audio/video and hybrid meeting room support including Zoom, Microsoft Teams, Cisco Webex, etc.

User Lifecycle & Access Support

• Handle onboarding/offboarding IT tasks including account provisioning and building access requests.
• Support compliance with identity management, security policies, and user provisioning guidelines.
• Bachelor’s degree in information technology, Computer Science, or related field.
• 3–6 years of experience in End User Computing, Desktop Support, or IT Helpdesk roles.
• Hands-on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.
• Familiarity with ITSM tools like ServiceNow, Remedy, or similar platforms.
• Understanding of ITIL processes (Incident, Problem, Change, Knowledge, Capacity Management).
• Experience in A/V support, collaboration tools, endpoint security, and remote troubleshooting.
• Basic understanding of networking, infrastructure, and telecom concepts.
• Strong interpersonal and communication skills with a focus on user experience.

End User Computing, Desktop Support, IT Helpdesk, Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM. ServiceNow, ITSM, A/V support, collaboration tools, endpoint security, and remote troubleshooting.

Responsibilities

• Execute and maintain cyber security policies, standards, and procedures to safeguard systems and data.
• Monitor networks and systems for security breaches, using security tools and technologies to detect and respond to threats.
• Deploy and maintain security software, such as firewalls, antivirus programs, and intrusion detection/prevention systems.
• Support the deployment of security solutions and applications, ensuring compliance with security standards.
• Conduct security awareness training and promote a culture of security to employees.
• Oversee and execute the deployment of developed applications to end users, ensuring smooth implementation and minimal disruption to business operations.
• Coordinate with development teams for any updates or new releases patches ensuring that the application runs smoothly Troubleshoot and resolve issues arising during or after deployment, providing timely support to users.
• Responsible to provide IT support troubleshoot to users in oversea offices.
• Responsible for all IT hardware and infrastructure in the Singapore office and ensuring timely updates/patches.
• Responsible for all new employee IT onboarding (onsite and remote), such as purchasing equipment, set-up configuration, user training, etc.
• Maintain documentation, Implement IT policies & procedures in line with Corporate Office SOP.
• Support regional projects.

Requirements

• Diploma/bachelor's degree in computer science, Information Security or related field with at least 5 years of experience in a similar capacity.
• Strong knowledge of security frameworks, standards, and best practices
• Familiarity with application deployment and IT troubleshooting network knowledge
• Experience supporting hardware, including desktops, laptops, printers, and mobile devices.
• Ability to troubleshoot and resolve technical issues efficiently and independently.
• Experience with IT ticketing systems and remote support tools.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills to support and guide non-technical users.
• Ability to work both independently and collaboratively in a regional or cross-functional team.
• 5 days week, Tg pagar
• L8W8V853

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9753

EA Registration Number: R111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley

People Profilers Pte Ltd (PP) is in partnership with Employment and Employability Institute Pte Ltd (e2i) to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.

e2i is the empowering network for workers and employers seeking employment and employability solutions, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to PPs PDPA and e2is PDPA e2i.com.sg/pdpa

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.

• ake updates or changes to company systems as needed.

• S t up computers with standard company software.

• I stall and configure hardware/software for users efficiently and professionally.

• T oubleshoot and fix IT problems.

• M intain and monitor IT systems, hardware, and applications.

• S pport video and audio-conferencing events.

• M nage external IT providers (e.g., service desk).

• A swer tech-related questions and meet service standards.

• T ain users on company systems and software.

• M nage IT inventory.

• B available for support outside regular working hours if needed.

• M nitor communication and conferencing systems to ensure they work well.

• S pport users in both local and remote offices.

• H ndle user-reported incidents and service requests.

Job requirements

• B sic knowledge of desktop support and LAN/WiFi systems.

• S rong understanding of computer hardware, Windows, Mac, and common software.

• F miliar with smartphones/tablets, Android, and iOS devices.

• G od experience using video conferencing tools like Zoom and MS Teams.

• H nds-on experience with Office 365 and Azure admin portals.

• A le to learn new tech skills and work independently.

• W rks professionally, follows procedures, and keeps accurate records.

• C mfortable solving problems in a complex IT environment across multiple systems.

• T am player who shares knowledge and learns from others.

• S rong verbal and written communication skills.

• M intains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

•

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V4 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• E cellent people, communication, and presentation skills.

• E perience with Power Automate, Python and PowerShell will be a plus.

• A alytical, proactive, detail-oriented, and eager to learn new technologies.

• A ility to work independently, takes initiative, stays positive, and collaborates well with others

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.

• ake updates or changes to company systems as needed.

• S t up computers with standard company software.

• I stall and configure hardware/software for users efficiently and professionally.

• T oubleshoot and fix IT problems.

• M intain and monitor IT systems, hardware, and applications.

• S pport video and audio-conferencing events.

• M nage external IT providers (e.g., service desk).

• A swer tech-related questions and meet service standards.

• T ain users on company systems and software.

• M nage IT inventory.

• B available for support outside regular working hours if needed.

• M nitor communication and conferencing systems to ensure they work well.

• S pport users in both local and remote offices.

• H ndle user-reported incidents and service requests.

Job requirements

• B sic knowledge of desktop support and LAN/WiFi systems.

• S rong understanding of computer hardware, Windows, Mac, and common software.

• F miliar with smartphones/tablets, Android, and iOS devices.

• G od experience using video conferencing tools like Zoom and MS Teams.

• H nds-on experience with Office 365 and Azure admin portals.

• A le to learn new tech skills and work independently.

• W rks professionally, follows procedures, and keeps accurate records.

• C mfortable solving problems in a complex IT environment across multiple systems.

• T am player who shares knowledge and learns from others.

• S rong verbal and written communication skills.

• M intains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

•

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V4 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• E cellent people, communication, and presentation skills.

• E perience with Power Automate, Python and PowerShell will be a plus.

• A alytical, proactive, detail-oriented, and eager to learn new technologies.

• A ility to work independently, takes initiative, stays positive, and collaborates well with others