943 User Support jobs in Singapore

Customer Service Representative

The primary function of this role is to provide exceptional customer service by addressing customer inquiries, providing information and resolving issues.

This involves troubleshooting technical issues, handling complaints and offering solutions in a friendly and courteous manner.

The ideal candidate will possess excellent communication skills, be able to multitask and work in a fast-paced environment.

A typical day in this role involves responding to customer inquiries, resolving issues and providing information to customers.

To succeed in this position, you must have strong communication skills, be able to work well under pressure and have a positive attitude.

We are looking for a team player who can work collaboratively with others to achieve common goals.

This is an excellent opportunity for individuals who enjoy working in a dynamic and supportive team environment.

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• Key Responsibilities:
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• Address customer inquiries, provide information and resolve issues.
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• Troubleshoot technical issues, handle complaints and offer solutions.
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• Provide friendly and courteous service to efficiently resolve issues.
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• Work collaboratively with colleagues to achieve common goals.
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Essential Qualifications:

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• Excellent communication skills.
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• Ability to work well under pressure.
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• Positive attitude.
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• Strong problem-solving skills.
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• Ability to work independently.
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• Collaborative mindset.
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Why Choose Us:

At our organization, we prioritize building a dynamic and supportive team environment that fosters growth and collaboration.

Our team members enjoy a range of benefits, including opportunities for professional development, flexible working arrangements and a positive work-life balance.

Additional Information:

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

As a member of our team, you will have the chance to develop your skills, build your network and contribute to the success of our organization.

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team!

As a Help Desk & IT Support Sales Consultant , you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone , providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair ).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair .
• Ability to diagnose, disassemble, and repair laptops independently .
• Excellent communication, negotiation, and presentation skills .
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment .

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:
Email:
WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth!

End User Support Analyst

We are looking forexperienced full-time deskside engineer to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

End User Support Analyst

We are looking forexperienced full-time End User Support Analyst to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company's Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user's desktop in a professional manner and timescale in order to meet business needs.

• P ovide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI's and reports to publicise and share details on the IT service and IT activities.

• P ovide user training, hints and tips and other user assistance as required on company's systems and applications.

• P ovide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during 'out of core hour' working time.

• O erall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

End User Support Analyst

We are looking for experienced full-time End User Support Analyst to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor's degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• With more than 3 years of IT deskside support and solid experiences in providing VIP support both onsite and remote.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.

• ake updates or changes to company systems as needed.

• S t up computers with standard company software.

• I stall and configure hardware/software for users efficiently and professionally.

• T oubleshoot and fix IT problems.

• M intain and monitor IT systems, hardware, and applications.

• S pport video and audio-conferencing events.

• M nage external IT providers (e.g., service desk).

• A swer tech-related questions and meet service standards.

• T ain users on company systems and software.

• M nage IT inventory.

• B available for support outside regular working hours if needed.

• M nitor communication and conferencing systems to ensure they work well.

• S pport users in both local and remote offices.

• H ndle user-reported incidents and service requests.

Job requirements

• B sic knowledge of desktop support and LAN/WiFi systems.

• S rong understanding of computer hardware, Windows, Mac, and common software.

• F miliar with smartphones/tablets, Android, and iOS devices.

• G od experience using video conferencing tools like Zoom and MS Teams.

• H nds-on experience with Office 365 and Azure admin portals.

• A le to learn new tech skills and work independently.

• W rks professionally, follows procedures, and keeps accurate records.

• C mfortable solving problems in a complex IT environment across multiple systems.

• T am player who shares knowledge and learns from others.

• S rong verbal and written communication skills.

• M intains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

•

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V4 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• E cellent people, communication, and presentation skills.

• E perience with Power Automate, Python and PowerShell will be a plus.

• A alytical, proactive, detail-oriented, and eager to learn new technologies.

• A ility to work independently, takes initiative, stays positive, and collaborates well with others

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Pro ide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Pro ide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Pro ide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during ‘out of core hour’ working time.

• Overa l management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.