954 User Support jobs in Singapore

Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)

nstall, configure and support all Microsoft Windows and Apple MacOS user operating systems.

stall. Configure and support Microsoft 365 software and Services.

stall, configure and support 3rd party software.

tend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

Submit ITSM tickets for all support tasks

Our client is a global organization in the IT industry, seeking a Customer Service Representative to join their customer service team for ongoing transformation projects.

• Handle customer inquiries via email and phone, providing excellent service at every interaction.
• Manage stock reservations, delivery scheduling, invoicing, and order tracking.
• Coordinate with internal teams (sales, purchasing, warehouse, service, operations) to resolve issues and support smooth order fulfillment.
• Prepare customer reports (e.g. ETA, order status, POD, serial numbers) and assist with RMA/cancellation requests.
• Liaise with vendors for deal approvals and rebate programs.
• Build and maintain strong relationships with customers and resellers, educating them on tools and processes for seamless transactions.
• Support process improvements and undertake other duties as assigned.

Key Responsibilities:

1. Customer Service
2. Stock Management
3. Order Tracking
4. Reporting
5. Vendor Liaison
6. Relationship Building
7. Process Improvement

To be successful in this role, you will need:

• Min 2 years of working experience in customer service field.
• Experience in using Microsoft Office and SAP.
• Comfortable to work in fast-paced environment.

As a valued member of our team, you can expect:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter for consideration.

Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)

nstall, configure and support all Microsoft Windows and Apple MacOS user operating systems.

stall. Configure and support Microsoft 365 software and Services.

stall, configure and support 3rd party software.

tend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

Submit ITSM tickets for all support tasks

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company's Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user's desktop in a professional manner and timescale in order to meet business needs.

• P ovide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI's and reports to publicise and share details on the IT service and IT activities.

• P ovide user training, hints and tips and other user assistance as required on company's systems and applications.

• P ovide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during 'out of core hour' working time.

• O erall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Pro ide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Pro ide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Pro ide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during ‘out of core hour’ working time.

• Overa l management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• echnical support to Desktop, Local Area Network (LANWiFi) and all business applications.

• P rform system changes and developments to any of company systems and applications to agreed standards and timescales.

• I stall standard business desktop/laptop Images to an agreed standard.

• C nfigure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Pro ide basic hardware/software configuration, fault finding and problem resolution.

• C nduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• P ovide video and audio-conferencing system support to end users

• S pporting D&T projects/initiatives

• L aise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• A swer technical queries and meet operational service levels

• E sure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• W rk as a team member and share knowledge with colleagues.

• W rk to agreed personal development plans to broaden the skill range available for all systems and application areas.

• G nerate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Pro ide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Pro ide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• B available to support the business during ‘out of core hour’ working time.

• Overa l management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• P oactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• M nitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• S pport local and overseas
emote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• M nage incidents and requests from customers.

• A ministration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• H ve a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• G od knowledge of computer hardware, Windows and Mac operating systems, and software applications

• G od understanding of mobile / smart devices, Android, and iOS

• G od working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• G od working knowledge and experience in managing Office365 and Azure

• T demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• W rk to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• T e ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• T e ability to work within a team and be willing to share learning and to learn from others.

• P ssession of good verbal and written communication skills.

• M intain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• I / engineer related diploma from polytechnic or degree from university

• M crosoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• I IL Foundation V3 would be beneficial

• T oroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• F miliarity with professional development standards

• T orough knowledge of IT products and the marketplace

• M intaining a good network of contacts within IT and within the business

• I is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Pre erably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• T chnical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Bloomberg is a global leader in business and financial information, news and insight, utilizing innovative technology to provide trusted data and bring transparency to the financial markets. Customers worldwide depend on Bloomberg for the information and tools essential for making critical investment decisions and staying connected within the financial community. To ensure a top-notch experience for over 20,000 employees across 176 global offices, Bloomberg offers spaces and systems fostering teamwork, productivity, and collaboration regardless of location.The Bloomberg On-Site Support (BOS) teams operate with urgency to deliver 24/7 technical solutions to internal and external customers in more than 75 countries. These highly skilled specialists provide support for Bloomberg hardware, software, and networking infrastructure to enable customers to navigate a dynamic, technology-driven environment seamlessly. The team's commitment to being a one-stop shop for on-site support ensures that all tasks are completed thoroughly before departure.As a Technical

Help Desk and IT Support (Technical Product Support)

This position is open to Singapore Citizens and PR only.

About Us:

Weilbach A/S is one of the leading software and development company specializing in Maritime solutions. Headquartered in Denmark with offices in UK, Egypt, Canada and Singapore, we are looking for a dynamic and highly motivated individual to be a part of our Operations team based in our Singapore office, providing exceptional customer service and IT support to our end-users and partners.

Roles and Responsibilities:

• Troubleshoot, resolve, and escalate reported incidents via our ticketing system.
• Accurately log customer issues, perform initial diagnostics where applicable, and escalate complex technical matters to the appropriate internal teams for resolutions.
• Foster a customer focused and high service standards within the Operations department.
• Competent in using computers and digital tools, including Microsoft word and excel spreadsheets to manage and maintain accurate documentation of IT processes, configurations, and troubleshooting steps.
• Ensure all requests comply with company policies and procedures.
• Provide administrative support to Operations and Sales team as needed.

Working Schedule:

Monday to Friday, 8am to 4pm and 1 Saturday, 9am to 10pm every 6 weeks

Requirements:

• Have at least an ITE diploma preferably in IT or equivalent.
• Detailed oriented, independent and self-motivated while being a team player.
• Strong organizational skills and able to adapt to changes.
• Ability to manage multiple tasks and fast paced situations.
• Competent in English verbally and in writing.

What we offer:

• Annual Leave and Medical Insurance
• Development Opportunities
• Friendly and casual working environment

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.

• Make updates or changes to company systems as needed.

• Set up computers with standard company software.

• Install and configure hardware/software for users efficiently and professionally.

• Troubleshoot and fix IT problems.

• Maintain and monitor IT systems, hardware, and applications.

• Support video and audio-conferencing events.

• Manage external IT providers (e.g., service desk).

• Answer tech-related questions and meet service standards.

• Train users on company systems and software.

• Manage IT inventory.

• Be available for support outside regular working hours if needed.

• Monitor communication and conferencing systems to ensure they work well.

• Support users in both local and remote offices.

• Handle user-reported incidents and service requests.

Job requirements

• Basic knowledge of desktop support and LAN/WiFi systems.

• Strong understanding of computer hardware, Windows, Mac, and common software.

• Familiar with smartphones/tablets, Android, and iOS devices.

• Good experience using video conferencing tools like Zoom and MS Teams.

• Hands-on experience with Office 365 and Azure admin portals.

• Able to learn new tech skills and work independently.

• Works professionally, follows procedures, and keeps accurate records.

• Comfortable solving problems in a complex IT environment across multiple systems.

• Team player who shares knowledge and learns from others.

• Strong verbal and written communication skills.

• Maintains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

•

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V4 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• Excellent people, communication, and presentation skills.

• Experience with Power Automate, Python and PowerShell will be a plus.

• Analytical, proactive, detail-oriented, and eager to learn new technologies.

• Ability to work independently, takes initiative, stays positive, and collaborates well with others