3,726 Field Service Manager jobs in Singapore

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.

The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences, and backgrounds.

We deliver material innovation that changes the world.

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedures. Maintains DSO according to goals. Manages systems start-up and warranty costs under reserve.
• Ensures customer satisfaction with company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through communication of business progress and all related actions, setting goals, controlling achievements, and establishing training and career development plans.
• Ensures the appropriate safety practices among customer engineers. Develops CE skills. Spots and develops managerial/other specialist talent.
• Escalates system downs according to valid escalation procedures to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed uptime and other parameters as sold to customers.
• Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the workforce.

A successful candidate for this role will be responsible for building direct customer relationships and supervising, training, and mentoring field service personnel in the APAC region. The role involves testing, troubleshooting, and commissioning a variety of combustion, mechanical, electrical, and control equipment on our manufactured and packaged systems.

The systems include boiler systems, burners, flares, thermal oxidizers, VRUs, VCUs, and involve blowers, pumps, motors, valves, actuators, transmitters, emission monitoring equipment, recorders, programmable logic controllers (PLC), HMI screens, VFDs, and other control equipment.

The Technical Services Manager will manage a team of Field Service personnel, solving problems independently. Effective time management, project planning, and manpower scheduling are essential. The candidate must ensure all safety, health, and performance training requirements are met for themselves and their team.

1. Developing alliances with key customers
2. Contributing to product development for growth
3. Managing hiring, training, deployment, and development of staff
4. Reviewing and correcting electronic logs and timesheets
5. Addressing field issues promptly
6. Building relationships with customers to increase market share and service quality
7. Forecasting manpower needs, preparing technical bulletins, managing budgets, and conducting performance evaluations
8. Supporting sales efforts in installation and construction projects

• Relevant experience in field service
• Basic electrical and mechanical skills
• Experience with instrumentation and control systems
• Proficiency in Microsoft Outlook, Excel, and Word
• Technical diploma in chemical, mechanical, or electrical engineering
• Willingness to work overtime and respond to calls 24/7

• Experience with combustion, industrial electrical, and electronic equipment
• Knowledge of PLC and HMI systems
• Supervisory or team management experience

• Flexibility for various schedules, including travel and overnight stays
• Ability to wear PPE such as helmets, glasses, gloves, flame-retardant clothing, safety boots, and respirators
• Capability to sit, crawl, stand, kneel, crouch, climb, and work for extended periods
• Ability to work outdoors in various weather conditions
• Climbing ladders and navigating uneven surfaces

Responsibilities:

• Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
• Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
• Develop and implement service strategies to meet customer satisfaction and business objectives.
• Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
• Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
• Handle customer escalations and resolve issues in a timely and satisfactory manner.
• Ensure compliance with health, safety, and environmental regulations and industry standards.
• Provide technical support and guidance to the field service team and customers.
• Stay updated on industry trends and technological advancements in ACMV/HVAC systems.

Qualifications:

• Diploma or Degree in Engineering or related field.
• Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
• Strong knowledge of ACMV/HVAC systems and equipment.
• Experience in managing a team of field service technicians.
• Excellent leadership and communication skills.
• Customer-focused mindset and ability to build and maintain relationships.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Valid driver's license.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

• Employment type: Permanent
• Position: Customer Service
• Location: Eco-tech @ Sunview Road
• Outpatient Medical & Dental Benefits Provided
• Working Hours: Monday to Friday, Office Hours (9am - 6pm)
• Salary Package: Up to $3,000 + Bonus

• Support the sales team and handle daily customer enquiries.
• Support project management, documentation, and routine administration tasks.
• Communicate and coordinate with forwarders and suppliers for efficient execution of shipments.
• Efficiently process customer orders and inquiries, verify order details for accuracy.
• Provide order confirmations and communicate with customers to resolve order discrepancies.
• Ensure all billings are done incompliance to payment terms and conditions.
• Collaborate with sales and warehouse team members to ensure order fulfillment.
• Manage filling, document preparation, scheduling and handle incoming calls.
• Other ad-hoc administrative tasks may be assigned.

• Minimum 'O' Level or equivalent.
• Proficient in Microsoft Office.
• Experience or knowledge of administration or customer service is an advantage
• Shipping and forwarding experience will be preferred.
• Good team player with a responsible attitude

• Trading MNC
• Letter Of Credit / LC
• Shipping Documentation

• Provide logistics and documentation functions to facilitate shipments
• Coordinate with finance and account team in LC and finance matter
• Coordinate with headquarter and forwarders to manage schedules and stock as requested
• Coordinate and monitor with oversea offices and customers for payment including opening LC, amendment until funds are received
• Build good relationship with suppliers
• Maintain regulatory compliance of activities in assigned area
• Provide feedback of any improvement or incidents (if any) to superior
• Manage outstanding invoices / customers' complaints
• Any other ad-hoc duties as assigned

• Possess a Diploma / GCE O Levels
• Possess minimum 2 - 4 years' Shipping Documentation & Letter Of Credit / LC experiences
• Able to read LC and perform documentation for shipments
• Good communications and interpersonal skills
• Proficiency in MS Office (Words, Excel & PowerPoint)

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

• West
• M-F 9am - 6pm, hybrid work arrangement

• Order Management: Processing customer orders accurately and ensuring timely entry into the system.
• Order Fulfillment: Coordinating with warehousing and logistics to ensure products are delivered to customers on time.
• Invoicing and Billing: Generating accurate invoices and ensuring proper documentation for payments.
• Collections: Managing accounts receivable by tracking payments, following up on overdue accounts, and resolving any payment discrepancies.
• Customer Service: Handling inquiries, providing support for issues such as delivery or payment discrepancies, and maintaining customer relationships.

• Preferably individuals with at least 2 years of order management experience and is knowledgeable with using SAP system

• Be the friendly voice and fast fingers behind our calls, emails, and WhatsApp messages.
• Process online orders (Shopee, Lazada, and our e-store) using our ERP system like a pro.
• Handle e-invoices and double-check delivery orders and invoices for accuracy.
• Tackle customer queries and feedback with empathy, speed, and follow-through.
• Keep documents neat, tidy, and easily accessible.
• Juggle tasks like a champ and stay on top of your time.
• Bonus : Work closely with our Marketing Manager to bring fresh social media video ideas to life on TikTok, Instagram & Facebook

• A team player with a collaborative spirit.
• Trustworthy, honest, and reliable in handling responsibilities.
• Strong attention to detail and excellent communication skills.
• Able to multitask and thrive in a fast-paced environment.
• Bonus points if you have basic social media or content creation experience

• Create of job orders and process customer's order
• To perform data entry into the respective systems in an accurate and timely manner
• Process and check permit declaration / clearance
• Assist our clients and resolve any issues that may occur
• To carry out and execute all daily jobs received from customers and ensuret hat all information is relayed down to the respective Operations Teams
• Undertake any other assignments, which the management may request from time to time

• Better - We constantly seek to improve how we respond, quote, and follow up
• Easier - We simplify our workflows to create clarity for others
• Speedier - We act with urgency, because our industry moves fast
• Trim - We keep things lean, clear, and effective

• Monitor and log all incoming sales enquiries and tenders received from different channel .
• Assign each enquiry to the appropriate purchaser/field officer for site visit or input
• Prepare and submit quotations
• Handle vendor registration paperwork when required for client submission
• Follow up with clients or internal staff to ensure timely action and response
• Keep tabs on contract expiry dates and help us stay ahead of re-tenders
• Maintain clean, accurate records for all enquiries, submissions, and outcomes
• Support post-mortem reviews by identifying reasons for lost tenders (where possible)
• Log supplier / customer request and follow up.

• You're organised, reliable, and great with follow-ups
• You enjoy backend operations and supporting a wider team
• You take ownership of processes and like things done well
• You communicate clearly - in writing and in follow-ups
• You are approachable and customer is comfortable sharing feedback and insights with you.

• 2+ years of experience in sales coordination, tender admin, or procurement support
• Familiarity with structured documentation and preparing process flow for this role
• Bonus: Experience with CRM tools

• Improve our commercial systems and quotation workflows
• Track and analyse win/loss data
• Grow into commercial operations or systems leadership