1,823 Field Service Manager jobs in Singapore

The Senior Field Service Manager, APAC will be responsible for leading the field service teams in Asia Pacific. The role reports to the Director of Service Excellence (based in the US) and will also collaborate closely with internal stakeholders (locally and globally) including Country Leaders, Product Management, Sales Account Managers, Service Engineering, Customer Service and Field Applications Scientists.

The geographic locations for service activities will be mainly China, Japan, India, South Korea, and Singapore, and occasionally Australia, Taiwan, other countries in APAC.

Lead a Team of highly skilled Field Service Engineers within APAC

• Ensure the health and safety of the Field Service team, colleagues, and customers
• Accountable for the leadership, performance management and career development of the APAC Field Service Team, providing the necessary coaching and guidance
• Ensure the Field Service team are supported and engaged, equipped with the necessary knowledge, tools and equipment, and compliant to all quality and safety requirements and standards

Deliver Outstanding Customer Experiences and Support

• Ensure that all service interventions are performed per the SLAs to provide the highest possible customer experience
• Manage customer complaints to a swift and satisfactory conclusion
• Engage and collaborate to drive continuous improvement of the customer experience
• Ensure the FSE's are supported by the Product Engineers, Automation Engineers and other necessary stakeholders as required.

Drive Operational Excellence

• Ensuring the effective and efficient operation execution of all Field Service and Depot Repair jobs for the Field Service Team
• Ensure the timely execution of system installations, preventative maintenance, demo kit maintenance and system repairs.
• Ensure the capacity model is aligned withthe needs of the; XCell ATF, KrosFlo TFF and KrosFlo TFDF product lines.
• Ensure the field service team schedule is optimized, efficient and effective.
• Ensure the required field service team capacity to execute the schedule.
• Champion and collaborate on safety, quality, productivity, and compliance initiatives.
• Collaborate to ensure 'Service readiness' for the launch of all New Product Introductions (NPI).

Achieving Financial Targets

• Responsible for achieving Service Revenue and profitability targets as well as operational execution KPIs.
• Provide forecast information as required.
• Support growth initiatives as required.

Champion Continuous Improvement

• Identify, develop, recommend, and execute continuous improvement initiatives for the Field Service Team.
• Involve or lead projects and assignments as part of the professional development opportunity.

Education, Training & Experience

• Bachelor's Degree in an Electronics or Electro-mechanics engineering or science-oriented discipline.
• 10 years' experience in the repair, maintenance, and installation of equipment used in a scientific instrument, laboratory, or bioprocess setting or in the biotechnology sector.
• 5 years prior operations or field service leadership experience preferred.
• Proven experience leading a team, managing customer relationships
• Strong knowledge of cGMP and GDP
• Electronic and mechanical aptitude required
• In depth Siemens automation knowledge
• In depth Allen Bradley automation knowledge
• iFix software knowledge
• Wonderware / Intouch software knowledge
• Experience with CSV
• Understanding of GAMP regulations and US FDA 21 CFR Part 11 compliance
• Ability to understand automation architecture, IO List, electrical schematics, SDS, HDS and FDS documents
• Experience with Repligen Tools and Products, Salesforce Lightning is a plus.
• Software and Automation knowledge:
  • Siemens S7
  • Siemens Wincc
  • Dreamreports
  • iFix

Licensure & Certification

• None

Knowledge, Skill, and Ability

• Exceptional interpersonal skills, strong verbal/written communications skills.
• Great attention to detail, strong problem solving and analytical skills
• Strong technical and business acumen.
• Strong stakeholder management and influencing skills.
• leadership and ability to orchestrate resources and motivate teams.
• Demonstrates and champions the core values of the company.
• Ability to prioritize and work independently to achieve defined goals
• Ability to work well within a global, cross functional team
• Ability to draft and train SOPs and work instructions.
• Self-learning ability and resourceful and creativity to resolve complex problems in the field
• Willing and able to work flexible hours to accommodate client schedules even outside of office hours
• Up to 80% regional travel (APAC) and occasionally internationally
• Proficient in Mandarin and English in listening, reading, writing, and speaking is a plus
• Able to lift and carry weights (including equipment and toolbox) individually of up to 25kg.

Service Medical
Location: Science Park Road (Nearest Mrt: Haw Par Villa)
Salary: $4500 basic + Transport allowance (if have own transport: $1k)
Job Scope
Performs installation & provides basic technical training when neccessary for devices
Plans for warranty and corrective repairs / maintenance visits
Perform related upgrades / Technical Service Bulletin from factory instructions to ensure services are up to date.
Provides support to Sales and Marketing for congresses, exhibitions, demos, workshops, projects etc
Escalate quality-related situation, market dynamics and issues from field to the Service management in his country
Deliver high quality jobs to achieve customer satisfaction and appreciation
Complete on-time monthly maintenance tasks and paperwork for assigned customers’ accounts.
Ensure the local service team data hygiene and hours tracking are timely input.
Make constant efforts for contract development and implementation of Service programs
To participate/take up Workplace Safety & Health responsibilities as required by the company
Any other additional duties deemed appropriate by Service Manager.
Requirements
Min Diploma/ Diploma in Engineering or related field
At least 3-5 years of exp in BME
Strong troubleshooting, problem-solving, and technical aptitude
If interested, please send me your most updated resume to WA: or email me at:
All candidates’ information will be treated with the strictest confidence
Katherine Carlen
CEI.No: R
Recruit Express Pte Ltd
EA Licence No: 99C4599
#J-18808-Ljbffr

The Senior Field Service Manager, APAC will be responsible for leading the field service teams in Asia Pacific. The role reports to the Director of Service Excellence (based in the US) and will also collaborate closely with internal stakeholders (locally and globally) including Country Leaders, Product Management, Sales Account Managers, Service Engineering, Customer Service and Field Applications Scientists.

The geographic locations for service activities will be mainly China, Japan, India, South Korea, and Singapore, and occasionally Australia, Taiwan, other countries in APAC.

Lead a Team of highly skilled Field Service Engineers within APAC

• Ensure the health and safety of the Field Service team, colleagues, and customers
• Accountable for the leadership, performance management and career development of the APAC Field Service Team, providing the necessary coaching and guidance
• Ensure the Field Service team are supported and engaged, equipped with the necessary knowledge, tools and equipment, and compliant to all quality and safety requirements and standards

Deliver Outstanding Customer Experiences and Support

• Ensure that all service interventions are performed per the SLAs to provide the highest possible customer experience
• Manage customer complaints to a swift and satisfactory conclusion
• Engage and collaborate to drive continuous improvement of the customer experience
• Ensure the FSE's are supported by the Product Engineers, Automation Engineers and other necessary stakeholders as required.

Drive Operational Excellence

• Ensuring the effective and efficient operation execution of all Field Service and Depot Repair jobs for the Field Service Team
• Ensure the timely execution of system installations, preventative maintenance, demo kit maintenance and system repairs.
• Ensure the capacity model is aligned withthe needs of the; XCell ATF, KrosFlo TFF and KrosFlo TFDF product lines.
• Ensure the field service team schedule is optimized, efficient and effective.
• Ensure the required field service team capacity to execute the schedule.
• Champion and collaborate on safety, quality, productivity, and compliance initiatives.
• Collaborate to ensure 'Service readiness' for the launch of all New Product Introductions (NPI).

Achieving Financial Targets

• Responsible for achieving Service Revenue and profitability targets as well as operational execution KPIs.
• Provide forecast information as required.
• Support growth initiatives as required.

Champion Continuous Improvement

• Identify, develop, recommend, and execute continuous improvement initiatives for the Field Service Team.
• Involve or lead projects and assignments as part of the professional development opportunity.

Education, Training & Experience

• Bachelor's Degree in an Electronics or Electro-mechanics engineering or science-oriented discipline.
• 10 years’ experience in the repair, maintenance, and installation of equipment used in a scientific instrument, laboratory, or bioprocess setting or in the biotechnology sector.
• 5 years prior operations or field service leadership experience preferred.
• Proven experience leading a team, managing customer relationships
• Strong knowledge of cGMP and GDP
• Electronic and mechanical aptitude required
• In depth Siemens automation knowledge
• In depth Allen Bradley automation knowledge
• iFix software knowledge
• Wonderware / Intouch software knowledge
• Experience with CSV
• Understanding of GAMP regulations and US FDA 21 CFR Part 11 compliance
• Ability to understand automation architecture, IO List, electrical schematics, SDS, HDS and FDS documents
• Experience with Repligen Tools and Products, Salesforce Lightning is a plus.
• Software and Automation knowledge:
  • Siemens S7
  • Siemens Wincc
  • Dreamreports
  • iFix

Licensure & Certification

• None

Knowledge, Skill, and Ability

• Exceptional interpersonal skills, strong verbal/written communications skills.
• Great attention to detail, strong problem solving and analytical skills
• Strong technical and business acumen.
• Strong stakeholder management and influencing skills.
• leadership and ability to orchestrate resources and motivate teams.
• Demonstrates and champions the core values of the company.
• Ability to prioritize and work independently to achieve defined goals
• Ability to work well within a global, cross functional team
• Ability to draft and train SOPs and work instructions.
• Self-learning ability and resourceful and creativity to resolve complex problems in the field
• Willing and able to work flexible hours to accommodate client schedules even outside of office hours
• Up to 80% regional travel (APAC) and occasionally internationally
• Proficient in Mandarin and English in listening, reading, writing, and speaking is a plus
• Able to lift and carry weights (including equipment and toolbox) individually of up to 25kg.

Service Medical

Location: Science Park Road (Nearest Mrt: Haw Par Villa)

Salary: $4500 basic + Transport allowance (if have own transport: $1k)

Job Scope:

1. Performs installation & provides basic technical training when neccessary for devices

2. Plans for warranty and corrective repairs / maintenance visits

3. Perform related upgrades / Technical Service Bulletin from factory instructions to ensure services are up to date.

4. Provides support to Sales and Marketing for congresses, exhibitions, demos, workshops, projects etc

5. Escalate quality-related situation, market dynamics and issues from field to the Service management in his country

6. Deliver high quality jobs to achieve customer satisfaction and appreciation

7. Complete on-time monthly maintenance tasks and paperwork for assigned customers’ accounts.

8. Ensure the local service team data hygiene and hours tracking are timely input.

9. Make constant efforts for contract development and implementation of Service programs

10. To participate/take up Workplace Safety & Health responsibilities as required by the company

11. Any other additional duties deemed appropriate by Service Manager.

Requirements:

Min Diploma/ Diploma in Engineering or related field

At least 3-5 years of exp in BME

Strong troubleshooting, problem-solving, and technical aptitude

If interested, please send me your most updated resume to WA: or email me at:

All candidates’ information will be treated with the strictest confidence

Katherine Carlen

CEI.No: R

Recruit Express Pte Ltd

EA Licence No: 99C4599

Job Description & Requirements

• Have own transport (prefer motorbike ). Those with transport will be added advantage
• Familiar with electronic security products
• Configuring, testing and commissioning of CCTV systems including
• Configuring, testing and commissioning of Video Intercom System, License Plate Camera
• Designing, configuring and installations of camera, cloud intercom systems
• Familair with installing access control or intercom system in elevators
• Configuring, testing and commissioning of wireless device (eg WiFi coverage)
• Configuring, troubleshooting , testing and commissioning of security systems (eg barrier system, intercom,etc)
• Installation and confirguring of security system (eg Smart Home systems, CCTV and Intercom solution)
• knowledge on the Setup Rules and installation of CCTV and video intercom solutions
• Liaise with Electricians on Wiring and Network Planning
• Troubleshooting and Hands-on work with small gadgets
• Able to do sales presentation for our products
• Experience in engineering field for more than 5 years will be an advantage

EDP Renewables APAC is the main subsidiary of EDP Group, a global leader in the renewable energy sector and one of the world’s largest wind producers. With its headquarters in Singapore, EDP Renewables is the leading sustainable development hub for the Asia Pacific region with activities across nine different markets. Our activities are focused on the design, development, management, and operation of renewable energy sources, namely solar, wind, as well as new technologies such as storage.

EDP is a global energy group leading the Energy Transition, Innovation and Sustainability. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contributions to society. To achieve our goals, we aim to attract diverse people with high potential through the professional opportunities we create.

Join us to be part of a renewable energy leader that reinvests in society through sustainable projects and social as well as cultural causes. You will have the opportunity to actively participate in our global transformation, by changing tomorrow now.

Role Summary

Assist Cluster Lead to operate Solar Photovoltaic facilities during start-up, shutdown, normal, and emergency conditions in accordance with operating procedures and instructions to maintain a safe and efficient operation.

Responsibilities

• Health, Safety & Environment (HSE) Compliance – Follow all safety protocols, especially for electrical work and working at heights.

• Routine Preventive Maintenance – Perform scheduled inspections and upkeep of rooftop solar systems to ensure optimal performance.

• Corrective Maintenance & Troubleshooting – Diagnose and fix faults in inverters, panels, and electrical connections.

• System Monitoring & Reporting – Monitor system performance and generate regular reports on issues and resolutions.

• Documentation & Record Keeping – Maintain detailed logs of maintenance activities, faults, and resolutions.

• Inventory Management – Track and manage spare parts and tools required for maintenance work.

• Customer Interaction & Site Coordination – Coordinate with building/facility managers during site visits and maintenance work.

Requirements

• Minimum three year of directly related experience. electrical knowledge is a plus

• Education or experience in mechanical maintenance, electrical maintenance

• Must be able to work outdoors in inclement weather, climb ladders without assistance, and work at heights

• Must have driving licence

• Value alignment: stewardship, collaboration, innovation and with a spirit of excellence

When you join EDP Renewables APAC, you will have access to:

• Professional experience in a leading global company in the renewables industry with flexible work conditions

• Recognition through remuneration compatible with the role and other additional benefits

• Opportunities for personal and professional development, e.g. cross-cutting projects, mobilities and volunteering

About EDP Group:
As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion. To achieve all our objectives, we intend to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organisation. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group.

What makes us proud as an employer:

• TOP Employer APAC, Singapore 2024 certification

• TOP Employer Europe 2024 certification

• Bloomberg Gender Equality Index 2021

• Top Workplaces US 2021

• Certification in Conciliation (Excellence) by the Más Familia Foundation

EDP Renewables APAC is the main subsidiary of EDP Group, a global leader in the renewable energy sector and one of the world's largest wind producers. With its headquarters in Singapore, EDP Renewables is the leading sustainable development hub for the Asia Pacific region with activities across nine different markets. Our activities are focused on the design, development, management, and operation of renewable energy sources, namely solar, wind, as well as new technologies such as storage.

EDP is a global energy group leading the Energy Transition, Innovation and Sustainability. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contributions to society. To achieve our goals, we aim to attract diverse people with high potential through the professional opportunities we create.

Join us to be part of a renewable energy leader that reinvests in society through sustainable projects and social as well as cultural causes. You will have the opportunity to actively participate in our global transformation, by changing tomorrow now.

Role Summary

Assist Cluster Lead to operate Solar Photovoltaic facilities during start-up, shutdown, normal, and emergency conditions in accordance with operating procedures and instructions to maintain a safe and efficient operation.

Responsibilities

• Health, Safety & Environment (HSE) Compliance – Follow all safety protocols, especially for electrical work and working at heights.
• Routine Preventive Maintenance – Perform scheduled inspections and upkeep of rooftop solar systems to ensure optimal performance.
• Corrective Maintenance & Troubleshooting – Diagnose and fix faults in inverters, panels, and electrical connections.
• System Monitoring & Reporting – Monitor system performance and generate regular reports on issues and resolutions.
• Documentation & Record Keeping – Maintain detailed logs of maintenance activities, faults, and resolutions.
• Inventory Management – Track and manage spare parts and tools required for maintenance work.
• Customer Interaction & Site Coordination – Coordinate with building/facility managers during site visits and maintenance work.

Requirements

• Minimum three year of directly related experience. electrical knowledge is a plus
• Education or experience in mechanical maintenance, electrical maintenance
• Must be able to work outdoors in inclement weather, climb ladders without assistance, and work at heights
• Must have driving licence
• Value alignment: stewardship, collaboration, innovation and with a spirit of excellence

When you join EDP Renewables APAC, you will have access to:

• Professional experience in a leading global company in the renewables industry with flexible work conditions
• Recognition through remuneration compatible with the role and other additional benefits
• Opportunities for personal and professional development, e.g. cross-cutting projects, mobilities and volunteering

About EDP Group:

As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion. To achieve all our objectives, we intend to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organisation. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group.

What makes us proud as an employer:

• TOP Employer APAC, Singapore 2024 certification
• TOP Employer Europe 2024 certification
• Bloomberg Gender Equality Index 2021
• Top Workplaces US 2021
• Certification in Conciliation (Excellence) by the Más Familia Foundation

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology—and amazing people.

Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

Are you a thorough individual who desires to optimize processes and enhance operational efficiency? Are you passionate about the intersection of technology, operations, and customer success? If so, we have an exciting opportunity for you to join us as a Professional Services Operations Expert. In this role, you'll drive streamlined operations within our team, ensuring our clients and partners receive outstanding service.

The ideal candidate takes initiative, starts tasks independently, excels at balancing multiple responsibilities, and pays close attention to details. You should take pride in delivering detailed, high-quality work, and bring a positive, collaborative attitude. We're looking for someone who is dependable, eager to learn and grow, and thrives as a supportive teammate in a fast-paced environment.

This position is an excellent opportunity to join a leading company and a growing team and become a key to the company's success

What You'll Be Doing
We are looking for a highly motivated and meticulous
Field Operations Specialist
to join our
Professional Services
team. In this role, you will support end-to-end operational processes across global customer engagements.

Key Responsibilities Include

• Drafting and processing Statements of Work (SoW) in collaboration with customers and partners.
• Leading negotiations and approvals with internal interfaces and external vendors.
• Managing workflows and configurations in Professional Services information systems – including design, implementation, and ongoing support.
• Using NVIDIA's internal systems to search, manage, and update operational data.
• Supporting global and regional deployment teams (internal and third-party) to ensure smooth and efficient execution of services.
• Identifying and driving process improvements to optimize delivery speed and operational scalability.
• Working in a highly dynamic environment, often requiring independent problem-solving and out-of-the-box thinking

What Do We Need To See

• Based in Singapore – this hybrid role requires on-site presence at the company office at least two days per week.
• 3+ years of experience in Professional Services operations or a similar role within a technology company.
• Proven direct customer-facing experience.
• Experience working with legal terms and negotiating with third-party contractors.
• Strong capability in process ownership and improvement initiatives across operational teams.
• Excellent written and verbal communication skills (native English).
• High attention to detail, accountability, ownership and collaborative approach.
• Analytical thinking and creative problem-solving skills.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Ability to work during early mornings and late evenings, to support global teams.

Ways To Stand Out From The Crowd

• Experience in drafting, negotiating, and managing Professional Services SoW documents.
• Previous involvement in supporting sales processes.
• Proficiency with
• Immediate availability or short notice period (within 1 month).
• Degree or equivalent practical experience in Business Administration, Operations Management, or relevant field.

JR