3,942 Service Management jobs in Singapore
Service Management Specialist
Posted today
Job Viewed
Job Description
Job description:
Team & Position Summary
The Operations division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.
The Platform Specialist role will be working in a highly collaborative environment with cross-functional teams to deliver the desirable project outcome for Project Go-Live. The incumbent will be the key contact person between the Project Managers, Product and Service Hub and will be providing operational support for the respective platform upon go live.
Key responsibilities
- Provide input on the process and operational requirements and to review on the relevant Platform Portal Specifications
- To review and sign off on the internal test plan and test cases (including the test traceability matrix) provided by Net Solutions for the Operator Portal under the guidance of Managers
- Perform sample validation of the portal functional test results and test evidence from the Vendor and acknowledge the acceptance of testing on the relevant platform Portal. Participate and coordinate any Industry testing which are required
- End to end involvement including Project discussion, Business requirement gathering, User requirement gathering and creation and testing of any User Acceptance Test cases related to the platform portal
- Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system
- Work closely with internal stakeholders to map out the current service process to ensure seamless operation flows once platform Go Live
- Conducting weekly meetings with division managers on the updates of the project progress
Requirements
Education and Experience
- Diploma or Bachelor's degree in Business, Information technology or related field
- 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas
Skills and Knowledge
- Proficient in Microsoft Office Suite
- Good customer and stakeholder management skills
- Agile and able to work independently
- Proficient in Microsoft Office Suite
- Attention to details, demonstrate good analytical and problem-solving skills
- A self-starter, resourceful and active team player
- Ability to multi-task, prioritise and deliver consistent results under pressure
Service Management Specialist
Posted today
Job Viewed
Job Description
Job description:
Position Summary
The Service Management team at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.
Key Responsibilities
- Operate the Platform Support escalation mailbox/portal, ensuring the delivery of an excellent and consistent level of customer service through various communication channels, such as email and ticketing system
• Provide support to internal and external stakeholders and escalate issues to technical teams as necessary
• Schedule meetings with external teams and internal stakeholders, provide insights and details from L1 Support perspective for joint discussion in resolving any issue raised by industry
• Raise and track tickets via the internal ticketing system for case escalation, ensuring timely assignment of tickets and providing necessary follow-up actions to assist the ticket requestor according to Service Level Agreements (SLAs)
• Develop and maintain standard operating procedures. Participating in any process discussion, Change Requests and enhancement required by the respective platforms
• Participating in projects and perform User Acceptance Test
• Prepare and present presentation deck for meetings and presentations to internal stakeholders for the respective platforms
• Prepare and coordinate monthly meetings with the industry and Scheme owner including Monthly Steering Committee meetings
Requirements
Education and Experience
- Diploma or bachelor's degree in business, Information technology or related field
- 1 to 2 years of experience in banking operations, project coordination, user acceptance testing or related areas
Skills and Knowledge
- Proficient in Microsoft Office Suite
- Good customer and stakeholder management skills
- Agile and able to work independently
- Proficient in Microsoft Office Suite
- Attention to details, demonstrate good analytical and problem-solving skills
- A self-starter, resourceful and active team player
- Ability to multi-task, prioritise and deliver consistent results under pressure
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate without experience may apply with relevant education
Tell employers what skills you haveLeadership
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveLeadership
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
service management trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Tell employers what skills you haveWealth Management
Leadership
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Strategy
Compliance
Ladder
Excel
Financial Advisory
Team Player
Customer Service
Customer Relations
Service Management Trainee
Posted today
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
Tell employers what skills you haveMicrosoft PowerPoint
Leadership
Microsoft Excel
Written English
Entertainment
Restaurants
Housekeeping
Interpersonal Skills
Inventory
Ladder
Financial Advisory
Team Player
Customer Service
Customer Relations
Hospitality
service management trainee
Posted 5 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
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service management trainee
Posted 5 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
service management trainee
Posted 5 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate with no experience may apply with relevant education
service management trainee
Posted 5 days ago
Job Viewed
Job Description
Job Description & Requirements
Roles & Responsibilities
Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.
Customer Relations
· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.
Maintenance of Restaurant
· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
· Daily housekeeping to ensure highest quality of cleanliness.
Front of House
· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.
Requirements
Language
· Fluent in spoken and written English
Experience
· Candidate without experience may apply with relevant education