5,194 Service Management jobs in Singapore

Key Responsibilities:

• Lead a team of sales professionals to achieve monthly sales targets and success rate percentages.
• Track performance against key performance indicators (KPIs) and implement improvements.
• Handle customer complaints, staff motivation, coaching, and paperwork on a daily basis.
• Manage employee responsibilities, including scheduling shifts and overseeing annual leaves/medical leaves.
• Train and develop staff to maximize performance and efficiency.

Requirements:

• A minimum of 3 years of relevant experience with proven KPI success in the beauty and wellness industry.
• Excellent communication and interpersonal skills.
• Bilingual proficiency in Mandarin and English to liaise with Mandarin-speaking clients.
• Highly self-motivated and detail-oriented individual.

About Us
From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.
Role Overview
We are seeking an experienced SAP SD Customer Service & Service Management Consultant with strong expertise in service-related processes within SAP. The ideal candidate will be responsible for understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows.
Key Responsibilities
Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment.
Optimize repair processing, service notifications, and service confirmations for seamless operations.
Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution.
Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction.
Manage service agreements, including preventive maintenance contracts and post-sales service commitments.
Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking.
Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions.
Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities.
Provide strategic recommendations for automation and efficiency improvements.
Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities.
Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules.
Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules.
Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable.
Develop detailed process documentation, SAP configuration guides, and end-user training materials.
Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP.
Required Skills & Experience
Immediate starter will be preferred.
SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.
Preferred Qualifications:
SAP S/4HANA experience with a focus on CS and Service Management modules.
Prior consulting experience in SAP service management solutions.
Knowledge of Fiori-based Service Management applications.
SAP Certification in SD, CS, or Service Management is a plus.
Why Join Us
At ABeam Consulting , we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.
We regret only shortlisted candidates will be notified.
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Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate without experience may apply with relevant education

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Overview
Customer Service & Order Management Executive
Responsible for accurately processing and managing customer orders ensuring timely delivery by collaborating with sales, logistics, and warehouse teams.
Key Responsibilities
Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
Enter orders into the company's NAV system, ensuring proper data entry and adherence to company policies.
Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
Acknowledge PO & delivery through Customer’s Ordering portal
Monitor order status throughout the fulfilment process, updating customers on delivery timelines and any changes.
Generate reports on order metrics like sales trends, delivery times, and backorder rates.
Analyze data to identify areas for improvement and propose process optimization strategies.
Update RDD (requested delivery date) & PDD (promised delivery date) in both NAV & customer PO portal to ensure no pass due orders
Ad hoc activities assigned by superior
Qualifications & Experience
Diploma in any field
Proficient in Microsoft Office applications, particularly Excel
Proficiency in ERP systems (Microsoft NAV)
Proven experience in sales operations
Strong attention to detail and accuracy in data entry
Excellent communication and interpersonal skills to interact with customers and internal teams
Ability to prioritize tasks and manage multiple orders simultaneously
Problem-solving skills to address customer concerns and resolve order issues
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